2021 Cloud Technology Research Review
Report Highlights:
Cloud technology, or cloud computing, has revolutionized the way we store and distribute data. It has given users the ability to bypass the limitations of needing a physical device to share information, and it has opened a whole new world of online possibilities.
Cloud technology allows users to access and store data via the internet rather than a physical hard drive. Google Drive, iCloud or Dropbox are a few cloud technology services. These cloud-based services keep all the data solely on the internet, which allows users to save up space on devices and imparts other advantages in terms of facilitating data sharing and collaboration. Cloud hosting is made possible by cloud technology. As the name implies, companies that specialize in cloud computing host their own cloud service.
Research Reviews from BCC Research provide market professionals with concise market coverage within a specific research category. This 2021 Research Review of cloud technology provides a sampling of the type of quantitative market information, analysis, and guidance that BCC Research has been developing since its inception in 1971 to help its customers make informed business decisions. This Research Review includes highlights and excerpts from the following reports published by BCC Research in 2021 -
- The global cloud-based contact centers market should reach $43.3 billion by 2026 from $14.0 billion in 2021 at a compound annual growth rate (CAGR) of 25.3% for the forecast period of 2021 to 2026.
- The global video conferencing market should reach $27.3 billion by 2026 from $12.5 billion in 2021 at a compound annual growth rate (CAGR) of 16.9% for the forecast period of 2021 to 2026.
- The global VoIP services market should reach $102.5 billion by 2026 from $85.2 billion in 2021 at a compound annual growth rate (CAGR) of 3.8% for the forecast period of 2021 to 2026.
Cloud technology, or cloud computing, has revolutionized the way we store and distribute data. It has given users the ability to bypass the limitations of needing a physical device to share information, and it has opened a whole new world of online possibilities.
Cloud technology allows users to access and store data via the internet rather than a physical hard drive. Google Drive, iCloud or Dropbox are a few cloud technology services. These cloud-based services keep all the data solely on the internet, which allows users to save up space on devices and imparts other advantages in terms of facilitating data sharing and collaboration. Cloud hosting is made possible by cloud technology. As the name implies, companies that specialize in cloud computing host their own cloud service.
Research Reviews from BCC Research provide market professionals with concise market coverage within a specific research category. This 2021 Research Review of cloud technology provides a sampling of the type of quantitative market information, analysis, and guidance that BCC Research has been developing since its inception in 1971 to help its customers make informed business decisions. This Research Review includes highlights and excerpts from the following reports published by BCC Research in 2021 -
- IFT239A Global Cloud-Based Contact Center Market.
- IFT234A Video Conferencing: Global Markets to 2026.
- IFT237A VoIP Services Market.
- IFT232A Global Data Warehouse as a Service Market.
CHAPTER 1 FOREWORD
CHAPTER 2 GLOBAL CLOUD-BASED CONTACT CENTER MARKET (IFT239A)
Overview
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Methodology and Information Sources
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Market Overview
Introduction
Future of Cloud-Based Contact Centers
Market Dynamics
Impact of COVID-19 on the Global Market for Cloud-Based Contact Centers
Market Breakdown by Component
Overview
Solutions
Services
Market Breakdown by Deployment Mode
Overview
Public Cloud
Private Cloud
Hybrid Cloud
Market Breakdown by Organization Size
Overview
Large Enterprises
Small and Medium-Sized Enterprises
CHAPTER 3 VIDEO CONFERENCING: GLOBAL MARKETS TO 2026 (IFT234A)
Introduction
Study Goals and Objectives
Scope of Report
Reasons for Doing the Study
Intended Audiences
Information Sources
Methodology
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Market Overview
Introduction
Current Market and Future Expectations
Evolution of Video Conferencing Technology
Impact of COVID-19 on the Market for Video Conferencing
Market Dynamics
Video Conferencing Technology Trends
Video Conferencing Advanced Protocols and Codecs
Implementation of Video Conferencing Using WebRTC
Patent Analysis
Video Conferencing Architecture
Some Video Conferencing Use Cases
Market Breakdown by Solution
Introduction
Hardware
Software
Services
Market Breakdown by Deployment Mode
Introduction
On-premise
Cloud
Hybrid
Market Breakdown by System
Introduction
Integrated System
Telepresence System
Desktop System
Service-based Video Conferencing Systems
Market Breakdown by Application
Introduction
Corporate Communications
Training and Development
Marketing and Client Engagement
CHAPTER 4 VOIP SERVICES MARKET (IFT237A)
Introduction
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Information Sources
Methodology
Intended Audience
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Summary
Study Highlights
Market Overview and Background
Market Overview
What is VoIP?
How Does It Work?
Evolution of VoIP
Main Features of VoIP
Comparison of PSTN vs. VoIP
Advantages and Disadvantages of VoIP
Advantages of Using VoIP Services for Businesses, Consumers and Service Providers
VoIP Classification
Regulatory Challenges
Market Dynamics
Trends in VoIP Services
COVID-19 Impact Analysis
Market Breakdown by Call Type
Introduction
International VoIP
Domestic VoIP
Market Breakdown by Access Type
Introduction
Computer to Computer
Computer to Phone
Phone to Phone
Market Breakdown by Service Type
Introduction
SIP Trunking
Hosted IP PBX
Managed IP PBX
Market Breakdown by Medium
Introduction
Fixed
Mobile
CHAPTER 5 GLOBAL DATA WAREHOUSE AS A SERVICE MARKET (IFT232A)
Introduction
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Information Sources
Methodology
Intended Audience
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Summary
Market and Technology Background
Evolution of the Data Warehouse Industry
Key Trends in Data Warehouse as a Service
Platform Comparison Chart
Benefits of Data Warehouse as a Service
Geographic Location of the Data Warehouse
Market Drivers
Market Restraints
Market Opportunity
Impact of COVID-19 on Data Warehouse as a Service Market
Regulatory Bodies for Data Warehouse as a Service Market
Market Breakdown by Type
Overview
Enterprise Data Warehouse
Operational Data Warehouse
Market Breakdown by Deployment Model
Overview
Public Cloud
Private Cloud
Hybrid Cloud
Market Breakdown by Application
Overview
Customer Analytics
Fraud Detection and Threat Management
Supply Chain Management
Asset Management
Others
Market Breakdown by Service
Overview
Data Integration and Migration
Data Cleaning
Administration, Support and Maintenance
CHAPTER 2 GLOBAL CLOUD-BASED CONTACT CENTER MARKET (IFT239A)
Overview
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Methodology and Information Sources
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Market Overview
Introduction
Future of Cloud-Based Contact Centers
Market Dynamics
Impact of COVID-19 on the Global Market for Cloud-Based Contact Centers
Market Breakdown by Component
Overview
Solutions
Services
Market Breakdown by Deployment Mode
Overview
Public Cloud
Private Cloud
Hybrid Cloud
Market Breakdown by Organization Size
Overview
Large Enterprises
Small and Medium-Sized Enterprises
CHAPTER 3 VIDEO CONFERENCING: GLOBAL MARKETS TO 2026 (IFT234A)
Introduction
Study Goals and Objectives
Scope of Report
Reasons for Doing the Study
Intended Audiences
Information Sources
Methodology
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Market Overview
Introduction
Current Market and Future Expectations
Evolution of Video Conferencing Technology
Impact of COVID-19 on the Market for Video Conferencing
Market Dynamics
Video Conferencing Technology Trends
Video Conferencing Advanced Protocols and Codecs
Implementation of Video Conferencing Using WebRTC
Patent Analysis
Video Conferencing Architecture
Some Video Conferencing Use Cases
Market Breakdown by Solution
Introduction
Hardware
Software
Services
Market Breakdown by Deployment Mode
Introduction
On-premise
Cloud
Hybrid
Market Breakdown by System
Introduction
Integrated System
Telepresence System
Desktop System
Service-based Video Conferencing Systems
Market Breakdown by Application
Introduction
Corporate Communications
Training and Development
Marketing and Client Engagement
CHAPTER 4 VOIP SERVICES MARKET (IFT237A)
Introduction
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Information Sources
Methodology
Intended Audience
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Summary
Study Highlights
Market Overview and Background
Market Overview
What is VoIP?
How Does It Work?
Evolution of VoIP
Main Features of VoIP
Comparison of PSTN vs. VoIP
Advantages and Disadvantages of VoIP
Advantages of Using VoIP Services for Businesses, Consumers and Service Providers
VoIP Classification
Regulatory Challenges
Market Dynamics
Trends in VoIP Services
COVID-19 Impact Analysis
Market Breakdown by Call Type
Introduction
International VoIP
Domestic VoIP
Market Breakdown by Access Type
Introduction
Computer to Computer
Computer to Phone
Phone to Phone
Market Breakdown by Service Type
Introduction
SIP Trunking
Hosted IP PBX
Managed IP PBX
Market Breakdown by Medium
Introduction
Fixed
Mobile
CHAPTER 5 GLOBAL DATA WAREHOUSE AS A SERVICE MARKET (IFT232A)
Introduction
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Information Sources
Methodology
Intended Audience
Geographic Breakdown
Related BCC Research Reports
Summary and Highlights
Summary
Market and Technology Background
Evolution of the Data Warehouse Industry
Key Trends in Data Warehouse as a Service
Platform Comparison Chart
Benefits of Data Warehouse as a Service
Geographic Location of the Data Warehouse
Market Drivers
Market Restraints
Market Opportunity
Impact of COVID-19 on Data Warehouse as a Service Market
Regulatory Bodies for Data Warehouse as a Service Market
Market Breakdown by Type
Overview
Enterprise Data Warehouse
Operational Data Warehouse
Market Breakdown by Deployment Model
Overview
Public Cloud
Private Cloud
Hybrid Cloud
Market Breakdown by Application
Overview
Customer Analytics
Fraud Detection and Threat Management
Supply Chain Management
Asset Management
Others
Market Breakdown by Service
Overview
Data Integration and Migration
Data Cleaning
Administration, Support and Maintenance
LIST OF TABLES
Table 1: Global Market for Cloud-Based Contact Centers, by Region, Through 2026
Table 2: Business Terms to Expect for an On-Premises Call Center Facility
Table 3: Global Market for Cloud-Based Contact Centers, by Component, Through 2026
Table 4: Global Market for Cloud-Based Contact Center Solutions, by Type, Through 2026
Table 5: Global Market for Cloud-Based Contact Center Solutions, by Region, Through 2026
Table 6: Global Market for Cloud-Based Contact Center Services, by Type, Through 2026
Table 7: Global Market for Cloud-Based Contact Center Services, by Region, Through 2026
Table 8: Global Market for Cloud-Based Contact Centers, by Deployment Mode, Through 2026
Table 9: Global Market for Public Cloud-Based Contact Centers, by Region, Through 2026
Table 10: Global Market for Private Cloud-Based Contact Centers, by Region, Through 2026
Table 11: Global Market for Hybrid Cloud-Based Contact Centers, by Region, Through 2026
Table 12: Global Market for Cloud-Based Contact Centers, by Organization Size, Through 2026
Table 13: Global Market for Cloud-Based Contact Centers for Large Enterprises, by Region, Through 2026
Table 14: Global Market for Cloud-Based Contact Centers for SMEs, by Region, Through 2026
Table 15: Global Market for Video Conferencing, by Region, Through 2026
Table 16: History/Evolution of Video Conferencing Technology
Table 17: 4G vs 5G: Differences
Table 18: Some of the Top Application for VR Meetings
Table 19: Patents, by Year, 2017-2021
Table 20: Video Conferencing Patents Share, by Company, 2021
Table 21: Video Conferencing Patents Share, by Company, 2020
Table 22: Global Market for Video Conferencing, by Solution, Through 2026
Table 23: Global Market for Hardware in Video Conferencing, by Region, Through 2026
Table 24: Global Market for Software in Video Conferencing, by Region, Through 2026
Table 25: Global Market for Services in Video Conferencing, by Region, Through 2026
Table 26: On-premise and Cloud Video Conferencing Advantages
Table 27: On-premise vs Cloud Video Conferencing
Table 28: Global Market for Video Conferencing, by Deployment Mode, Through 2026
Table 29: Global Market for On-premise Video Conferencing, by Region, Through 2026
Table 30: Global Market for Cloud Video Conferencing, by Region, Through 2026
Table 31: Global Market for Hybrid Video Conferencing, by Region, Through 2026
Table 32: Global Market for Video Conferencing, by System, Through 2026
Table 33: Global Market for Integrated Video Conferencing Systems, by Region, Through 2026
Table 34: Global Market for Telepresence Video Conferencing Systems, by Region, Through 2026
Table 35: Global Market for Desktop Video Conference Systems, by Region, Through 2026
Table 36: Global Market for Service-based Video Conferencing Systems, by Region, Through 2026
Table 37: Global Market for Video Conferencing, by Application, Through 2026
Table 38: Global Market for Video Conferencing for Corporate Communications, by Region, Through 2026
Table 39: Global Market for Video Conferencing for Training and Development, by Region, Through 2026
Table 40: Global Market for Video Conferencing for Marketing and Client Engagement, by Region, Through 2026
Table 41: Global Market for VoIP Services, by End-User Type, Through 2026
Table 42: Comparison PSTN vs. VoIP
Table 43: VoIP Classification
Table 44: VoIP Regulations, by Region/Country
Table 45: Regulatory Status of Countries with VoIP
Table 46: Regulatory Issues, Current Obligations and Challenges in VoIP
Table 47: Global Market for VoIP Services, by Call Type, Through 2026
Table 48: Global Market for International VoIP, by Region, Through 2026
Table 49: Global Market for International VoIP, by End-User Industry, Through 2026
Table 50: Global Market for Domestic VoIP, by Region, Through 2026
Table 51: Global Market for Domestic VoIP, by End-User Industry, Through 2026
Table 52: Global Market for VoIP Services, by Access Type, Through 2026
Table 53: Global Market for Computer-to-Computer VoIP Calling, by Region, Through 2026
Table 54: Global Market for Computer-to-Phone VoIP Calling, by Region, Through 2026
Table 55: Global Market for Phone-to-Phone VoIP Calling, by Region, Through 2026
Table 56: Difference between SIP Trunking and Hosted IP PBX Service
Table 57: Global Market for VoIP Services, by Service Type, Through 2026
Table 58: Advantages and Disadvantages of SIP Trunking
Table 59: Global Market for SIP Trunking, by Region, Through 2026
Table 60: Advantages and Disadvantages of Hosted IP PBX
Table 61: Global Market for Hosted IP PBX, by Region, Through 2026
Table 62: Advantages and Disadvantages of Managed IP PBX
Table 63: Global Market for Managed IP PBX, by Region, Through 2026
Table 64: Fixed vs. Mobile VoIP
Table 65: Global Market for VoIP Services, by Medium, Through 2026
Table 66: Global Market for Fixed VoIP, by Region, Through 2026
Table 67: Global Market for Fixed VoIP, by End-User Industry, Through 2026
Table 68: Global Market for Mobile VoIP, by Region, Through 2026
Table 69: Global Market for Mobile VoIP, by End-User Industry, Through 2026
Table 70: Global Market for Data Warehouse as a Service, by Type, Through 2026
Table 71: Key Trends in Data Warehouse as a Service
Table 72: Platform Comparison: Data Warehouse as a Service
Table 73: Geographic Presence: Data Warehouse as a Service
Table 74: Regulations: Data Warehouse as a Service
Table 75: Global Market for Data Warehouse as a Service, by Type, Through 2026
Table 76: Global Market for Enterprise Data Warehouse as a Service, by Region, Through 2026
Table 77: Global Market for Operational Data Warehouse as a Service, by Region, Through 2026
Table 78: Global Market for Data Warehouse as a Service, by Deployment Model, Through 2026
Table 79: Global Market for Public Cloud Data Warehouse as a Service, by Region, Through 2026
Table 80: Global Market for Private Cloud Data Warehouse as a Service, by Region, Through 2026
Table 81: Global Market for Hybrid Cloud Data Warehouse as a Service, by Region, Through 2026
Table 82: Global Market for Data Warehouse as a Service, by Application, Through 2026
Table 83: Global Market for Data Warehouse as a Service in Customer Analytics Application, by Region, Through 2026
Table 84: Global Market for Data Warehouse as a Service in Fraud Detection and Threat Management Applications, by Region, Through 2026
Table 85: Global Market for Data Warehouse as a Service in Supply Chain Management Applications, by Region, Through 2026
Table 86: Global Market for Data Warehouse as a Service in Asset Management Applications, by Region, Through 2026
Table 87: Global Market for Data Warehouse as a Service in Other Applications, by Region, Through 2026
Table 88: Global Market for Data Warehouse as a Service, by Service, Through 2026
Table 89: Global Market for Data Warehouse as a Service for Data Integration and Migration, by Region, Through 2026
Table 90: Global Market for Data Warehouse as a Service for Data Cleaning, by Region, Through 2026
Table 91: Global Market for Data Warehouse as a Service for Administration, Support and Maintenance, by Region, Through 2026
Table 1: Global Market for Cloud-Based Contact Centers, by Region, Through 2026
Table 2: Business Terms to Expect for an On-Premises Call Center Facility
Table 3: Global Market for Cloud-Based Contact Centers, by Component, Through 2026
Table 4: Global Market for Cloud-Based Contact Center Solutions, by Type, Through 2026
Table 5: Global Market for Cloud-Based Contact Center Solutions, by Region, Through 2026
Table 6: Global Market for Cloud-Based Contact Center Services, by Type, Through 2026
Table 7: Global Market for Cloud-Based Contact Center Services, by Region, Through 2026
Table 8: Global Market for Cloud-Based Contact Centers, by Deployment Mode, Through 2026
Table 9: Global Market for Public Cloud-Based Contact Centers, by Region, Through 2026
Table 10: Global Market for Private Cloud-Based Contact Centers, by Region, Through 2026
Table 11: Global Market for Hybrid Cloud-Based Contact Centers, by Region, Through 2026
Table 12: Global Market for Cloud-Based Contact Centers, by Organization Size, Through 2026
Table 13: Global Market for Cloud-Based Contact Centers for Large Enterprises, by Region, Through 2026
Table 14: Global Market for Cloud-Based Contact Centers for SMEs, by Region, Through 2026
Table 15: Global Market for Video Conferencing, by Region, Through 2026
Table 16: History/Evolution of Video Conferencing Technology
Table 17: 4G vs 5G: Differences
Table 18: Some of the Top Application for VR Meetings
Table 19: Patents, by Year, 2017-2021
Table 20: Video Conferencing Patents Share, by Company, 2021
Table 21: Video Conferencing Patents Share, by Company, 2020
Table 22: Global Market for Video Conferencing, by Solution, Through 2026
Table 23: Global Market for Hardware in Video Conferencing, by Region, Through 2026
Table 24: Global Market for Software in Video Conferencing, by Region, Through 2026
Table 25: Global Market for Services in Video Conferencing, by Region, Through 2026
Table 26: On-premise and Cloud Video Conferencing Advantages
Table 27: On-premise vs Cloud Video Conferencing
Table 28: Global Market for Video Conferencing, by Deployment Mode, Through 2026
Table 29: Global Market for On-premise Video Conferencing, by Region, Through 2026
Table 30: Global Market for Cloud Video Conferencing, by Region, Through 2026
Table 31: Global Market for Hybrid Video Conferencing, by Region, Through 2026
Table 32: Global Market for Video Conferencing, by System, Through 2026
Table 33: Global Market for Integrated Video Conferencing Systems, by Region, Through 2026
Table 34: Global Market for Telepresence Video Conferencing Systems, by Region, Through 2026
Table 35: Global Market for Desktop Video Conference Systems, by Region, Through 2026
Table 36: Global Market for Service-based Video Conferencing Systems, by Region, Through 2026
Table 37: Global Market for Video Conferencing, by Application, Through 2026
Table 38: Global Market for Video Conferencing for Corporate Communications, by Region, Through 2026
Table 39: Global Market for Video Conferencing for Training and Development, by Region, Through 2026
Table 40: Global Market for Video Conferencing for Marketing and Client Engagement, by Region, Through 2026
Table 41: Global Market for VoIP Services, by End-User Type, Through 2026
Table 42: Comparison PSTN vs. VoIP
Table 43: VoIP Classification
Table 44: VoIP Regulations, by Region/Country
Table 45: Regulatory Status of Countries with VoIP
Table 46: Regulatory Issues, Current Obligations and Challenges in VoIP
Table 47: Global Market for VoIP Services, by Call Type, Through 2026
Table 48: Global Market for International VoIP, by Region, Through 2026
Table 49: Global Market for International VoIP, by End-User Industry, Through 2026
Table 50: Global Market for Domestic VoIP, by Region, Through 2026
Table 51: Global Market for Domestic VoIP, by End-User Industry, Through 2026
Table 52: Global Market for VoIP Services, by Access Type, Through 2026
Table 53: Global Market for Computer-to-Computer VoIP Calling, by Region, Through 2026
Table 54: Global Market for Computer-to-Phone VoIP Calling, by Region, Through 2026
Table 55: Global Market for Phone-to-Phone VoIP Calling, by Region, Through 2026
Table 56: Difference between SIP Trunking and Hosted IP PBX Service
Table 57: Global Market for VoIP Services, by Service Type, Through 2026
Table 58: Advantages and Disadvantages of SIP Trunking
Table 59: Global Market for SIP Trunking, by Region, Through 2026
Table 60: Advantages and Disadvantages of Hosted IP PBX
Table 61: Global Market for Hosted IP PBX, by Region, Through 2026
Table 62: Advantages and Disadvantages of Managed IP PBX
Table 63: Global Market for Managed IP PBX, by Region, Through 2026
Table 64: Fixed vs. Mobile VoIP
Table 65: Global Market for VoIP Services, by Medium, Through 2026
Table 66: Global Market for Fixed VoIP, by Region, Through 2026
Table 67: Global Market for Fixed VoIP, by End-User Industry, Through 2026
Table 68: Global Market for Mobile VoIP, by Region, Through 2026
Table 69: Global Market for Mobile VoIP, by End-User Industry, Through 2026
Table 70: Global Market for Data Warehouse as a Service, by Type, Through 2026
Table 71: Key Trends in Data Warehouse as a Service
Table 72: Platform Comparison: Data Warehouse as a Service
Table 73: Geographic Presence: Data Warehouse as a Service
Table 74: Regulations: Data Warehouse as a Service
Table 75: Global Market for Data Warehouse as a Service, by Type, Through 2026
Table 76: Global Market for Enterprise Data Warehouse as a Service, by Region, Through 2026
Table 77: Global Market for Operational Data Warehouse as a Service, by Region, Through 2026
Table 78: Global Market for Data Warehouse as a Service, by Deployment Model, Through 2026
Table 79: Global Market for Public Cloud Data Warehouse as a Service, by Region, Through 2026
Table 80: Global Market for Private Cloud Data Warehouse as a Service, by Region, Through 2026
Table 81: Global Market for Hybrid Cloud Data Warehouse as a Service, by Region, Through 2026
Table 82: Global Market for Data Warehouse as a Service, by Application, Through 2026
Table 83: Global Market for Data Warehouse as a Service in Customer Analytics Application, by Region, Through 2026
Table 84: Global Market for Data Warehouse as a Service in Fraud Detection and Threat Management Applications, by Region, Through 2026
Table 85: Global Market for Data Warehouse as a Service in Supply Chain Management Applications, by Region, Through 2026
Table 86: Global Market for Data Warehouse as a Service in Asset Management Applications, by Region, Through 2026
Table 87: Global Market for Data Warehouse as a Service in Other Applications, by Region, Through 2026
Table 88: Global Market for Data Warehouse as a Service, by Service, Through 2026
Table 89: Global Market for Data Warehouse as a Service for Data Integration and Migration, by Region, Through 2026
Table 90: Global Market for Data Warehouse as a Service for Data Cleaning, by Region, Through 2026
Table 91: Global Market for Data Warehouse as a Service for Administration, Support and Maintenance, by Region, Through 2026
LIST OF FIGURES
Figure 1: Global Market Shares of Cloud-Based Contact Centers, by Region, 2020
Figure 2: Global Market Shares of Cloud-Based Contact Centers, by Component, 2020
Figure 3: Global Market Shares of Cloud-Based Contact Centers Solutions, by Type, 2020
Figure 4: Global Market Shares of Cloud-Based Contact Center Solutions, by Region, 2020
Figure 5: Global Market for Automatic Call Distribution in Cloud-Based Contact Centers, 2020-2026
Figure 6: Global Market for Agent Performance Optimization in Cloud-Based Contact Centers, 2020-2026
Figure 7: Global Market for Dialers in Cloud-Based Contact Centers, 2020-2026
Figure 8: Global Market for Interactive Voice Response in Cloud-Based Contact Centers, 2020-2026
Figure 9: Global Market for Computer Telephony Integration in Cloud-Based Contact Centers, 2020-2026
Figure 10: Global Market for Analytics and Reporting in Cloud-Based Contact Centers, 2020-2026
Figure 11: Global Market Shares of Cloud-Based Contact Center Services, by Type, 2020
Figure 12: Global Market Shares of Cloud-Based Contact Center Services, by Region, 2020
Figure 13: Global Market for Professional Services in Cloud-Based Contact Centers, 2020-2026
Figure 14: Global Market for Managed Services in Cloud-Based Contact Centers, 2020-2026
Figure 15: Global Market Shares of Cloud-Based Contact Centers, by Deployment Mode, 2020
Figure 16: Global Market Shares of Public Cloud-Based Contact Centers, by Region, 2020
Figure 17: Global Market Shares of Private Cloud-Based Contact Centers, by Region, 2020
Figure 18: Global Market Shares of Hybrid Cloud-Based Contact Centers, by Region, 2020
Figure 19: Global Market Shares of Cloud-Based Contact Centers, by Organization Size, 2020
Figure 20: Global Market Shares of Cloud-Based Contact Centers for Large Enterprises, by Region, 2020
Figure 21: Estimated Number of SMEs, Worldwide, 2015-2020
Figure 22: Global Market Shares of Cloud-Based Contact Centers for SMEs, by Region, 2020
Figure 23: Global Market Shares of Video Conferencing, by Region, 2020
Figure 24: Video Conferencing Advanced Protocols
Figure 25: Video Conferencing Codecs
Figure 26: Video Conferencing Implementation Using WebRTC
Figure 27: Video Conferencing Telepresence Architecture
Figure 28: Global Market Shares of Video Conferencing, by Solution, 2020
Figure 29: Global Market Shares of Video Conferencing, by Solution, 2026
Figure 30: Multi-Point Control Unit
Figure 31: Codec Systems vs USB System
Figure 32: Global Market Shares of Hardware in Video Conferencing, by Region, 2020
Figure 33: Global Market Shares of Hardware in Video Conferencing, by Region, 2026
Figure 34: Global Market Shares of Software in Video Conferencing, by Region, 2020
Figure 35: Global Market Shares of Software in Video Conferencing, by Region, 2026
Figure 36: Global Market Shares of Services in Video Conferencing, by Region, 2020
Figure 37: Global Market Shares of Services in Video Conferencing, by Region, 2026
Figure 38: Global Market Shares of Video Conferencing, by Deployment Mode, 2020
Figure 39: Global Market Shares of Video Conferencing, by Deployment Mode, 2026
Figure 40: Global Market Shares of On-premise Video Conferencing, by Region, 2020
Figure 41: Global Market Shares of On-premise Video Conferencing, by Region, 2026
Figure 42: Global Market Shares of Cloud Video Conferencing, by Region, 2020
Figure 43: Global Market Shares of Cloud Video Conferencing, by Region, 2026
Figure 44: Hybrid Video Conferencing
Figure 45: Global Market Shares of Hybrid Video Conferencing, by Region, 2020
Figure 46: Global Market Shares of Hybrid Video Conferencing, by Region, 2026
Figure 47: Global Market Shares of Video Conferencing, by System, 2020
Figure 48: Global Market Shares of Video Conferencing, by System, 2026
Figure 49: Global Market Shares of Integrated Video Conferencing Systems, by Region, 2020
Figure 50: Global Market Shares of Integrated Video Conferencing Systems, by Region, 2026
Figure 51: Global Market Shares of Telepresence Video Conferencing Systems, by Region, 2020
Figure 52: Global Market Shares of Telepresence Video Conferencing Systems, by Region, 2026
Figure 53: Global Market Shares of Desktop Video Conference Systems, by Region, 2020
Figure 54: Global Market Shares of Desktop Video Conference Systems, by Region, 2026
Figure 55: Global Market Shares of Service-based Video Conferencing Systems, by Region, 2020
Figure 56: Global Market Shares of Service-based Video Conferencing Systems, by Region, 2026
Figure 57: Global Market Shares of Video Conferencing, by Application, 2020
Figure 58: Global Market Shares of Video Conferencing, by Application, 2026
Figure 59: Global Market Shares of Video Conferencing for Corporate Communications, by Region, 2020
Figure 60: Global Market Shares of Video Conferencing for Corporate Communications, by Region, 2026
Figure 61: Figure 61 Global Market Shares of Video Conferencing for Training and Development, by Region, 2020
Figure 62: Global Market Shares of Video Conferencing for Training and Development, by Region, 2026
Figure 63: Global Market Shares of Video Conferencing for Marketing and Client Engagement, by Region, 2020
Figure 64: Global Market Shares of Video Conferencing for Marketing and Client Engagement, by Region, 2026
Figure 65: Top-Down and Bottom-Up Approaches for Global VoIP Services Market
Figure 66: Global Market for VoIP Services, 2020-2026
Figure 67: VoIP Process
Figure 68: Advantages and Disadvantages of VoIP
Figure 69: Factors Encouraging Adoption of VoIP
Figure 70: Hourglass Internet Model
Figure 71: Core-Edge Movement
Figure 72: Market Dynamics
Figure 73: Smartphone Users, 2016-2026
Figure 74: Number of DDoS Attacks, 2018-2023
Figure 75: 5G Commercialization, by Region, 2019-2025
Figure 76: 5G Connections and Adoption Rate, by 2025
Figure 77: Cloud Deployment Models, by Deployment Type, Current/Mid-2020 and Planned, by 2025
Figure 78: COVID-19 Impact on VoIP Services Market
Figure 79: Global Market Shares of VoIP Services, by Call Type, 2020
Figure 80: Global Market for International VoIP, 2020-2026
Figure 81: Global Market Shares of International VoIP, by Region, 2020
Figure 82: Global Market Shares of International VoIP, by End-User Industry, 2020
Figure 83: Global Market for Domestic VoIP, 2020-2026
Figure 84: Global Market Shares of Domestic VoIP, by Region, 2020
Figure 85: Global Market Shares of Domestic VoIP, by End-User Industry, 2020
Figure 86: Global Market Shares of VoIP Services, by Access Type, 2020
Figure 87: Computer-to-Computer VoIP Calling
Figure 88: Global Market for Computer-to-Computer VoIP Calling, 2020-2026
Figure 89: Global Market Shares of Computer-to-Computer VoIP Calling, by Region, 2020
Figure 90: Computer-to-Phone VoIP Calling
Figure 91: Global Market for Computer-to-Phone VoIP Calling, 2020-2026
Figure 92: Global Market Shares of Computer-to-Phone VoIP Calling, by Region, 2020
Figure 93: Phone-to-Phone VoIP Calling
Figure 94: Global Market for Phone-to-Phone VoIP Calling, 2020-2026
Figure 95: Global Market Shares of Phone-to-Phone VoIP Calling, by Region, 2020
Figure 96: Global Market Shares of VoIP Services, by Service Type, 2020
Figure 97: SIP Trunking Process
Figure 98: Global Market for SIP Trunking, 2020-2026
Figure 99: Global Market Shares of SIP Trunking, by Region, 2020
Figure 100: Hosted IP PBX Process
Figure 101: Global Market for Hosted IP PBX, 2020-2026
Figure 102: Global Market Shares of Hosted IP PBX, by Region, 2020
Figure 103: Managed IP PBX Process
Figure 104: Global Market for Managed IP PBX, 2020-2026
Figure 105: Global Market Shares of Managed IP PBX, by Region, 2020
Figure 106: Global Market Shares of VoIP Services, by Medium, 2020
Figure 107: Global Market for Fixed VoIP, 2020-2026
Figure 108: Global Market Shares of Fixed VoIP, by Region, 2020
Figure 109: Global Market Shares of Fixed VoIP, by End-User Industry, 2020
Figure 110: Global Market for Mobile VoIP, 2020-2026
Figure 111: Global Market Shares of Mobile VoIP, by Region, 2020
Figure 112: Global Market Shares of Mobile VoIP, by End-User Industry, 2020
Figure 113: Global Market Shares of Data Warehouse as a Service Market, by Type, 2021 and 2026
Figure 114: Stages of a Data Warehouse
Figure 115: Benefits of Data Warehouse as a Service
Figure 116: Different Types of Unstructured Data
Figure 117: Distribution Share for Adoption of Different Platforms
Figure 118: Deploying Data in Warehouse
Figure 119: Traditional Data Warehouse vs. Modern Cloud Solutions
Figure 120: Total Enterprise Data Growth, 2015-2020
Figure 121: Cloud Spending during COVID-19, by Organization, 2020 vs. 2021
Figure 122: Processing of Data in the Warehouse
Figure 123: Global Market Shares of Data Warehouse as a Service, by Type, 2021 and 2026
Figure 124: Global Market Shares of Data Warehouse as a Service, by Deployment Model, 2021 and 2026
Figure 125: Global Market Shares of Data Warehouse as a Service, by Application, 2021 and 2026
Figure 126: Global Market Shares of Data Warehouse as a Service, by Service, 2021 and 2026
Figure 1: Global Market Shares of Cloud-Based Contact Centers, by Region, 2020
Figure 2: Global Market Shares of Cloud-Based Contact Centers, by Component, 2020
Figure 3: Global Market Shares of Cloud-Based Contact Centers Solutions, by Type, 2020
Figure 4: Global Market Shares of Cloud-Based Contact Center Solutions, by Region, 2020
Figure 5: Global Market for Automatic Call Distribution in Cloud-Based Contact Centers, 2020-2026
Figure 6: Global Market for Agent Performance Optimization in Cloud-Based Contact Centers, 2020-2026
Figure 7: Global Market for Dialers in Cloud-Based Contact Centers, 2020-2026
Figure 8: Global Market for Interactive Voice Response in Cloud-Based Contact Centers, 2020-2026
Figure 9: Global Market for Computer Telephony Integration in Cloud-Based Contact Centers, 2020-2026
Figure 10: Global Market for Analytics and Reporting in Cloud-Based Contact Centers, 2020-2026
Figure 11: Global Market Shares of Cloud-Based Contact Center Services, by Type, 2020
Figure 12: Global Market Shares of Cloud-Based Contact Center Services, by Region, 2020
Figure 13: Global Market for Professional Services in Cloud-Based Contact Centers, 2020-2026
Figure 14: Global Market for Managed Services in Cloud-Based Contact Centers, 2020-2026
Figure 15: Global Market Shares of Cloud-Based Contact Centers, by Deployment Mode, 2020
Figure 16: Global Market Shares of Public Cloud-Based Contact Centers, by Region, 2020
Figure 17: Global Market Shares of Private Cloud-Based Contact Centers, by Region, 2020
Figure 18: Global Market Shares of Hybrid Cloud-Based Contact Centers, by Region, 2020
Figure 19: Global Market Shares of Cloud-Based Contact Centers, by Organization Size, 2020
Figure 20: Global Market Shares of Cloud-Based Contact Centers for Large Enterprises, by Region, 2020
Figure 21: Estimated Number of SMEs, Worldwide, 2015-2020
Figure 22: Global Market Shares of Cloud-Based Contact Centers for SMEs, by Region, 2020
Figure 23: Global Market Shares of Video Conferencing, by Region, 2020
Figure 24: Video Conferencing Advanced Protocols
Figure 25: Video Conferencing Codecs
Figure 26: Video Conferencing Implementation Using WebRTC
Figure 27: Video Conferencing Telepresence Architecture
Figure 28: Global Market Shares of Video Conferencing, by Solution, 2020
Figure 29: Global Market Shares of Video Conferencing, by Solution, 2026
Figure 30: Multi-Point Control Unit
Figure 31: Codec Systems vs USB System
Figure 32: Global Market Shares of Hardware in Video Conferencing, by Region, 2020
Figure 33: Global Market Shares of Hardware in Video Conferencing, by Region, 2026
Figure 34: Global Market Shares of Software in Video Conferencing, by Region, 2020
Figure 35: Global Market Shares of Software in Video Conferencing, by Region, 2026
Figure 36: Global Market Shares of Services in Video Conferencing, by Region, 2020
Figure 37: Global Market Shares of Services in Video Conferencing, by Region, 2026
Figure 38: Global Market Shares of Video Conferencing, by Deployment Mode, 2020
Figure 39: Global Market Shares of Video Conferencing, by Deployment Mode, 2026
Figure 40: Global Market Shares of On-premise Video Conferencing, by Region, 2020
Figure 41: Global Market Shares of On-premise Video Conferencing, by Region, 2026
Figure 42: Global Market Shares of Cloud Video Conferencing, by Region, 2020
Figure 43: Global Market Shares of Cloud Video Conferencing, by Region, 2026
Figure 44: Hybrid Video Conferencing
Figure 45: Global Market Shares of Hybrid Video Conferencing, by Region, 2020
Figure 46: Global Market Shares of Hybrid Video Conferencing, by Region, 2026
Figure 47: Global Market Shares of Video Conferencing, by System, 2020
Figure 48: Global Market Shares of Video Conferencing, by System, 2026
Figure 49: Global Market Shares of Integrated Video Conferencing Systems, by Region, 2020
Figure 50: Global Market Shares of Integrated Video Conferencing Systems, by Region, 2026
Figure 51: Global Market Shares of Telepresence Video Conferencing Systems, by Region, 2020
Figure 52: Global Market Shares of Telepresence Video Conferencing Systems, by Region, 2026
Figure 53: Global Market Shares of Desktop Video Conference Systems, by Region, 2020
Figure 54: Global Market Shares of Desktop Video Conference Systems, by Region, 2026
Figure 55: Global Market Shares of Service-based Video Conferencing Systems, by Region, 2020
Figure 56: Global Market Shares of Service-based Video Conferencing Systems, by Region, 2026
Figure 57: Global Market Shares of Video Conferencing, by Application, 2020
Figure 58: Global Market Shares of Video Conferencing, by Application, 2026
Figure 59: Global Market Shares of Video Conferencing for Corporate Communications, by Region, 2020
Figure 60: Global Market Shares of Video Conferencing for Corporate Communications, by Region, 2026
Figure 61: Figure 61 Global Market Shares of Video Conferencing for Training and Development, by Region, 2020
Figure 62: Global Market Shares of Video Conferencing for Training and Development, by Region, 2026
Figure 63: Global Market Shares of Video Conferencing for Marketing and Client Engagement, by Region, 2020
Figure 64: Global Market Shares of Video Conferencing for Marketing and Client Engagement, by Region, 2026
Figure 65: Top-Down and Bottom-Up Approaches for Global VoIP Services Market
Figure 66: Global Market for VoIP Services, 2020-2026
Figure 67: VoIP Process
Figure 68: Advantages and Disadvantages of VoIP
Figure 69: Factors Encouraging Adoption of VoIP
Figure 70: Hourglass Internet Model
Figure 71: Core-Edge Movement
Figure 72: Market Dynamics
Figure 73: Smartphone Users, 2016-2026
Figure 74: Number of DDoS Attacks, 2018-2023
Figure 75: 5G Commercialization, by Region, 2019-2025
Figure 76: 5G Connections and Adoption Rate, by 2025
Figure 77: Cloud Deployment Models, by Deployment Type, Current/Mid-2020 and Planned, by 2025
Figure 78: COVID-19 Impact on VoIP Services Market
Figure 79: Global Market Shares of VoIP Services, by Call Type, 2020
Figure 80: Global Market for International VoIP, 2020-2026
Figure 81: Global Market Shares of International VoIP, by Region, 2020
Figure 82: Global Market Shares of International VoIP, by End-User Industry, 2020
Figure 83: Global Market for Domestic VoIP, 2020-2026
Figure 84: Global Market Shares of Domestic VoIP, by Region, 2020
Figure 85: Global Market Shares of Domestic VoIP, by End-User Industry, 2020
Figure 86: Global Market Shares of VoIP Services, by Access Type, 2020
Figure 87: Computer-to-Computer VoIP Calling
Figure 88: Global Market for Computer-to-Computer VoIP Calling, 2020-2026
Figure 89: Global Market Shares of Computer-to-Computer VoIP Calling, by Region, 2020
Figure 90: Computer-to-Phone VoIP Calling
Figure 91: Global Market for Computer-to-Phone VoIP Calling, 2020-2026
Figure 92: Global Market Shares of Computer-to-Phone VoIP Calling, by Region, 2020
Figure 93: Phone-to-Phone VoIP Calling
Figure 94: Global Market for Phone-to-Phone VoIP Calling, 2020-2026
Figure 95: Global Market Shares of Phone-to-Phone VoIP Calling, by Region, 2020
Figure 96: Global Market Shares of VoIP Services, by Service Type, 2020
Figure 97: SIP Trunking Process
Figure 98: Global Market for SIP Trunking, 2020-2026
Figure 99: Global Market Shares of SIP Trunking, by Region, 2020
Figure 100: Hosted IP PBX Process
Figure 101: Global Market for Hosted IP PBX, 2020-2026
Figure 102: Global Market Shares of Hosted IP PBX, by Region, 2020
Figure 103: Managed IP PBX Process
Figure 104: Global Market for Managed IP PBX, 2020-2026
Figure 105: Global Market Shares of Managed IP PBX, by Region, 2020
Figure 106: Global Market Shares of VoIP Services, by Medium, 2020
Figure 107: Global Market for Fixed VoIP, 2020-2026
Figure 108: Global Market Shares of Fixed VoIP, by Region, 2020
Figure 109: Global Market Shares of Fixed VoIP, by End-User Industry, 2020
Figure 110: Global Market for Mobile VoIP, 2020-2026
Figure 111: Global Market Shares of Mobile VoIP, by Region, 2020
Figure 112: Global Market Shares of Mobile VoIP, by End-User Industry, 2020
Figure 113: Global Market Shares of Data Warehouse as a Service Market, by Type, 2021 and 2026
Figure 114: Stages of a Data Warehouse
Figure 115: Benefits of Data Warehouse as a Service
Figure 116: Different Types of Unstructured Data
Figure 117: Distribution Share for Adoption of Different Platforms
Figure 118: Deploying Data in Warehouse
Figure 119: Traditional Data Warehouse vs. Modern Cloud Solutions
Figure 120: Total Enterprise Data Growth, 2015-2020
Figure 121: Cloud Spending during COVID-19, by Organization, 2020 vs. 2021
Figure 122: Processing of Data in the Warehouse
Figure 123: Global Market Shares of Data Warehouse as a Service, by Type, 2021 and 2026
Figure 124: Global Market Shares of Data Warehouse as a Service, by Deployment Model, 2021 and 2026
Figure 125: Global Market Shares of Data Warehouse as a Service, by Application, 2021 and 2026
Figure 126: Global Market Shares of Data Warehouse as a Service, by Service, 2021 and 2026
