2018-2023 Global and Regional Cloud-Based Contact Center Industry Production, Sales and Consumption Status and Prospects Professional Market Research Report

August 2018 | 191 pages | ID: 20AFBD3A529EN
HNY RESEARCH

Abstracts

HNY Research projects that the Cloud-Based Contact Center market size will grow from in 2017 to by 2023, at an estimated CAGR of. The base year considered for the study is 2017, and the market size is projected from 2018 to 2023.
By Market Players:

8x8, Inc., Five9, Cisco Systems, Genesys, Oracle, Newvoicemedia, Connect First, Aspect Software, Nice Ltd., 3clogic, Bt Group, West Corporation, Liveops, Mitel Networks Corporation, Ozonetel Systems Pvt. Ltd, Evolve IP, LLC.

By Solution
Automatic Call Distribution (ACD), Agent Performance Optimization (APO), Dialers, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Reporting and analytics, Security, Others (issue tracking, omnichannel, and mobile care solution),

By Service
Professional service, Managed service,

By Deployment Model
Public cloud, Private cloud, Hybrid cloud

By Organization Size
Small and Medium-sized Enterprises (SMEs), Large enterprises,

By Application
Call routing and queuing, Data integration and recording, Chat quality and monitoring, Real-time decision-making, Workforce Optimization (WFO),

By Vertical
Banking, Financial Services, and Insurance (BFSI), Consumer goods and retail, Government and public sector, Healthcare and life sciences, Manufacturing, Media and entertainment, Telecommunication and Information Technology Enabled Services (ITES), Others (transportation and logistics, and education),

The prime objective of this report is to help the user understand the market in terms of its definition, segmentation, market potential, influential trends, and the challenges that the market is facing. Deep researches and analysis were done during the preparation of the report. The readers will find this report very helpful in understanding the market in depth. The data and the information regarding the market are taken from reliable sources such as websites, annual reports of the companies, journals, and others and were checked and validated by the industry experts. The facts and data are represented in the report using diagrams, graphs, pie charts, and other pictorial representations. This enhances the visual representation and also helps in understanding the facts much better.

Points Covered in The Report:

The points that are discussed within the report are the major market players that are involved in the market such as manufacturers, raw material suppliers, equipment suppliers, end users, traders, distributors and etc.
The complete profile of the companies is mentioned. And the capacity, production, price, revenue, cost, gross, gross margin, sales volume, sales revenue, consumption, growth rate, import, export, supply, future strategies, and the technological developments that they are making are also included within the report. The historical data from 2012 to 2017 and forecast data from 2018 to 2023.
The growth factors of the market is discussed in detail wherein the different end users of the market are explained in detail.
Data and information by manufacturer, by region, by type, by application and etc, and custom research can be added according to specific requirements.
The report contains the SWOT analysis of the market. Finally, the report contains the conclusion part where the opinions of the industrial experts are included.

Key Reasons to Purchase

To gain insightful analyses of the market and have comprehensive understanding of the global market and its commercial landscape.
Assess the production processes, major issues, and solutions to mitigate the development risk.
To understand the most affecting driving and restraining forces in the market and its impact in the global market.
Learn about the market strategies that are being adopted by leading respective organizations.
To understand the future outlook and prospects for the market.
Besides the standard structure reports, we also provide custom research according to specific requirements.

Contents

СHAPTER 1 INDUSTRY OVERVIEW

1.1 Definition
1.2 Brief Introduction by Major Solution
  1.2.1 Automatic Call Distribution (ACD)
  1.2.2 Agent Performance Optimization (APO)
  1.2.3 Dialers
  1.2.4 Interactive Voice Response (IVR)
  1.2.5 Computer Telephony Integration (CTI)
  1.2.6Reporting and analytics
  1.2.7Security
  1.2.8Others (issue tracking, omnichannel, and mobile care solution)
  1.2.9
1.3 Brief Introduction by Major Service
  1.3.1 Professional service
  1.3.2 Managed service
  1.3.3
  1.3.4
  1.3.5
  1.3.6
  1.3.7
  1.3.8
  1.3.9
1.4 Brief Introduction by Major Regions
  1.4.1 United States
  1.4.2 Europe
  1.4.3 China
  1.4.4 Japan
  1.4.5 India
1.5 Brief Introduction by Major Deployment Model
  1.5.1 Public cloud
  1.5.2 Private cloud
  1.5.3 Hybrid cloud
  1.5.4
  1.5.5
  1.5.6
  1.5.7
  1.5.8
  1.5.9
1.6 Brief Introduction by Major Organization Size
  1.6.1 Small and Medium-sized Enterprises (SMEs)
  1.6.2 Large enterprises
  1.6.3
  1.6.4
  1.6.5
  1.6.6
  1.6.7
  1.6.8
  1.6.9
1.7 Brief Introduction by Major Application
  1.7.1 Call routing and queuing
  1.7.2 Data integration and recording
  1.7.3 Chat quality and monitoring
  1.7.4 Real-time decision-making
  1.7.5 Workforce Optimization (WFO)
  1.7.6
  1.7.7
  1.7.8
  1.7.9
1.8 Brief Introduction by Major Vertical
  1.8.1 Banking, Financial Services, and Insurance (BFSI)
  1.8.2 Consumer goods and retail
  1.8.3 Government and public sector
  1.8.4 Healthcare and life sciences
  1.8.5 Manufacturing
  1.8.6Media and entertainment
  1.8.7Telecommunication and Information Technology Enabled Services (ITES)
  1.8.8Others (transportation and logistics, and education)
  1.8.9

СHAPTER 2 PRODUCTION MARKET ANALYSIS

2.1 Global Production Market Analysis
  2.1.1 2012-2017 Global Capacity, Production, Capacity Utilization Rate, Ex-Factory Price, Revenue, Cost, Gross and Gross Margin Analysis
  2.1.2 2012-2017 Major Manufacturers Performance and Market Share
2.2 Regional Production Market Analysis
  2.2.1 2012-2017 Regional Market Performance and Market Share
  2.2.2 United States Market
  2.2.3 Europe Market
  2.2.4 China Market
  2.2.5 Japan Market
  2.2.6 India Market
  2.2.7 Market

СHAPTER 3 SALES MARKET ANALYSIS

3.1 Global Sales Market Analysis
  3.1.1 2012-2017 Global Sales Volume, Sales Price and Sales Revenue Analysis
  3.1.2 2012-2017 Major Manufacturers Performance and Market Share
3.2 Regional Sales Market Analysis
  3.2.1 2012-2017 Regional Market Performance and Market Share
  3.2.2 United States Market
  3.2.3 Europe Market
  3.2.4 China Market
  3.2.5 Japan Market
  3.2.6 India Market
  3.2.7 Market

СHAPTER 4 CONSUMPTION MARKET ANALYSIS

4.1 Global Consumption Market Analysis
  4.1.1 2012-2017 Global Consumption Volume Analysis
4.2 Regional Consumption Market Analysis
  4.2.1 2012-2017 Regional Market Performance and Market Share
  4.2.2 United States Market
  4.2.3 Europe Market
  4.2.4 China Market
  4.2.5 Japan Market
  4.2.6 India Market
  4.2.7 Market

СHAPTER 5 PRODUCTION, SALES AND CONSUMPTION MARKET COMPARISON ANALYSIS

5.1 Global Production, Sales and Consumption Market Comparison Analysis
5.2 Regional Production, Sales Volume and Consumption Volume Market Comparison Analysis
  5.2.1 United States
  5.2.2 Europe
  5.2.3 China
  5.2.4 Japan
  5.2.5 India
  5.2.6

СHAPTER 6 MAJOR MANUFACTURERS PRODUCTION AND SALES MARKET COMPARISON ANALYSIS

6.1 Global Major Manufacturers Production and Sales Market Comparison Analysis
  6.1.1 2012-2017 Global Major Manufacturers Production and Sales Market Comparison
6.2 Regional Major Manufacturers Production and Sales Market Comparison Analysis
  6.2.1 United States
  6.2.2 Europe
  6.2.3 China
  6.2.4 Japan
  6.2.5 India
  6.2.6

СHAPTER 7 MAJOR SOLUTION ANALYSIS

7.1 2012-2017 Major Solution Market Share
7.2 Automatic Call Distribution (ACD)
7.3 Agent Performance Optimization (APO)
7.4 Dialers
7.5 Interactive Voice Response (IVR)
7.6 Computer Telephony Integration (CTI)
7.7Reporting and analytics
7.8Security
7.9Others (issue tracking, omnichannel, and mobile care solution)
7.10

СHAPTER 8 MAJOR SERVICEANALYSIS

8.1 2012-2017 Major Service Market Share
8.2 Professional service
  8.2.1 2012-2017 Sales Analysis
8.3 Managed service
  8.3.1 2012-2017 Sales Analysis
8.4
  8.4.1 2012-2017 Sales Analysis
8.5
  8.5.1 2012-2017 Sales Analysis
8.6
  8.6.1 2012-2017 Sales Analysis
8.7
  8.7.1 2012-2017 Sales Analysis
8.8
  8.8.1 2012-2017 Sales Analysis
8.9
  8.9.1 2012-2017 Sales Analysis
8.10
  8.11.1 2012-2017 Sales Analysis

СHAPTER 9 INDUSTRY CHAIN ANALYSIS

9.1 Up Stream Industries Analysis
  9.1.1 Raw Material and Suppliers
  9.1.2 Equipment and Suppliers
9.2 Manufacturing Analysis
  9.2.1 Manufacturing Process
  9.2.2 Manufacturing Cost Structure
  9.2.3 Manufacturing Plants Distribution Analysis
9.3 Industry Chain Structure Analysis

СHAPTER 10 GLOBAL AND REGIONAL MARKET FORECAST

10.1 Production Market Forecast
  10.1.1 Global Market Forecast
  10.1.2 Major Region Forecast
10.2 Sales Market Forecast
  10.2.1 Global Market Forecast
  10.2.2 Major Classification Forecast
10.3 Consumption Market Forecast
  10.3.1 Global Market Forecast
  10.3.2 Major Region Forecast
  10.3.3 Major Application Forecast

СHAPTER 11 MAJOR MANUFACTURERS ANALYSIS

11.1 8x8, Inc.
  11.1.1 Company Introduction
  11.1.2 Product Specification and Major Types Analysis
  11.1.3 2012-2017 Production Market Performance
  11.1.4 2012-2017 Sales Market Performance
  11.1.5 Contact Information
11.2 Five9
  11.2.1 Company Introduction
  11.2.2 Product Specification and Major Types Analysis
  11.2.3 2012-2017 Production Market Performance
  11.2.4 2012-2017 Sales Market Performance
  11.2.5 Contact Information
11.3 Cisco Systems
  11.3.1 Company Introduction
  11.3.2 Product Specification and Major Types Analysis
  11.3.3 2012-2017 Production Market Performance
  11.3.4 2012-2017 Sales Market Performance
  11.3.5 Contact Information
11.4 Genesys
  11.4.1 Company Introduction
  11.4.2 Product Specification and Major Types Analysis
  11.4.3 2012-2017 Production Market Performance
  11.4.4 2012-2017 Sales Market Performance
  11.4.5 Contact Information
11.5 Oracle
  11.5.1 Company Introduction
  11.5.2 Product Specification and Major Types Analysis
  11.5.3 2012-2017 Production Market Performance
  11.5.4 2012-2017 Sales Market Performance
  11.5.5 Contact Information
11.6 Newvoicemedia
  11.6.1 Company Introduction
  11.6.2 Product Specification and Major Types Analysis
  11.6.3 2012-2017 Production Market Performance
  11.6.4 2012-2017 Sales Market Performance
  11.6.5 Contact Information
11.7 Connect First
  11.7.1 Company Introduction
  11.7.2 Product Specification and Major Types Analysis
  11.7.3 2012-2017 Production Market Performance
  11.7.4 2012-2017 Sales Market Performance
  11.7.5 Contact Information
11.8 Aspect Software
  11.8.1 Company Introduction
  11.8.2 Product Specification and Major Types Analysis
  11.8.3 2012-2017 Production Market Performance
  11.8.4 2012-2017 Sales Market Performance
  11.8.5 Contact Information
11.9 Nice Ltd.
  11.9.1 Company Introduction
  11.9.2 Product Specification and Major Types Analysis
  11.9.3 2012-2017 Production Market Performance
  11.9.4 2012-2017 Sales Market Performance
  11.9.5 Contact Information
11.10 3clogic
  11.10.1 Company Introduction
  11.10.2 Product Specification and Major Types Analysis
  11.10.3 2012-2017 Production Market Performance
  11.10.4 2012-2017 Sales Market Performance
  11.10.5 Contact Information
11.11 Bt Group
  11.11.1 Company Introduction
  11.11.2 Product Specification and Major Types Analysis
  11.11.3 2012-2017 Production Market Performance
  11.11.4 2012-2017 Sales Market Performance
  11.11.5 Contact Information
11.12 West Corporation
  11.12.1 Company Introduction
  11.12.2 Product Specification and Major Types Analysis
  11.12.3 2012-2017 Production Market Performance
  11.12.4 2012-2017 Sales Market Performance
  11.12.5 Contact Information
11.13 Liveops
  11.13.1 Company Introduction
  11.13.2 Product Specification and Major Types Analysis
  11.13.3 2012-2017 Production Market Performance
  11.13.4 2012-2017 Sales Market Performance
  11.13.5 Contact Information
11.14 Mitel Networks Corporation
  11.14.1 Company Introduction
  11.14.2 Product Specification and Major Types Analysis
  11.14.3 2012-2017 Production Market Performance
  11.14.4 2012-2017 Sales Market Performance
  11.14.5 Contact Information
11.15 Ozonetel Systems Pvt. Ltd
  11.15.1 Company Introduction
  11.15.2 Product Specification and Major Types Analysis
  11.15.3 2012-2017 Production Market Performance
  11.15.4 2012-2017 Sales Market Performance
  11.15.5 Contact Information
11.16 Evolve IP, LLC.
  11.16.1 Company Introduction
  11.16.2 Product Specification and Major Types Analysis
  11.16.3 2012-2017 Production Market Performance
  11.16.4 2012-2017 Sales Market Performance
  11.16.5 Contact Information
11.17
  11.17.1 Company Introduction
  11.17.2 Product Specification and Major Types Analysis
  11.17.3 2012-2017 Production Market Performance
  11.17.4 2012-2017 Sales Market Performance
  11.17.5 Contact Information
11.18
  11.18.1 Company Introduction
  11.18.2 Product Specification and Major Types Analysis
  11.18.3 2012-2017 Production Market Performance
  11.18.4 2012-2017 Sales Market Performance
  11.18.5 Contact Information
11.19
  11.19.1 Company Introduction
  11.19.2 Product Specification and Major Types Analysis
  11.19.3 2012-2017 Production Market Performance
  11.19.4 2012-2017 Sales Market Performance
  11.19.5 Contact Information
11.20
  11.20.1 Company Introduction
  11.20.2 Product Specification and Major Types Analysis
  11.20.3 2012-2017 Production Market Performance
  11.20.4 2012-2017 Sales Market Performance
  11.20.5 Contact Information
11.21
  11.21.1 Company Introduction
  11.21.2 Product Specification and Major Types Analysis
  11.21.3 2012-2017 Production Market Performance
  11.21.4 2012-2017 Sales Market Performance
  11.21.5 Contact Information
11.22
  11.22.1 Company Introduction
  11.22.2 Product Specification and Major Types Analysis
  11.22.3 2012-2017 Production Market Performance
  11.22.4 2012-2017 Sales Market Performance
  11.22.5 Contact Information
11.23
  11.23.1 Company Introduction
  11.23.2 Product Specification and Major Types Analysis
  11.23.3 2012-2017 Production Market Performance
  11.23.4 2012-2017 Sales Market Performance
  11.23.5 Contact Information
11.24
  11.24.1 Company Introduction
  11.24.2 Product Specification and Major Types Analysis
  11.24.3 2012-2017 Production Market Performance
  11.24.4 2012-2017 Sales Market Performance
  11.24.5 Contact Information
11.25
  11.25.1 Company Introduction
  11.25.2 Product Specification and Major Types Analysis
  11.25.3 2012-2017 Production Market Performance
  11.25.4 2012-2017 Sales Market Performance
  11.25.5 Contact Information
11.26
  11.26.1 Company Introduction
  11.26.2 Product Specification and Major Types Analysis
  11.26.3 2012-2017 Production Market Performance
  11.26.4 2012-2017 Sales Market Performance
  11.26.5 Contact Information
11.27
  11.27.1 Company Introduction
  11.27.2 Product Specification and Major Types Analysis
  11.27.3 2012-2017 Production Market Performance
  11.27.4 2012-2017 Sales Market Performance
  11.27.5 Contact Information
11.28
  11.28.1 Company Introduction
  11.28.2 Product Specification and Major Types Analysis
  11.28.3 2012-2017 Production Market Performance
  11.28.4 2012-2017 Sales Market Performance
  11.28.5 Contact Information
11.29
  11.29.1 Company Introduction
  11.29.2 Product Specification and Major Types Analysis
  11.29.3 2012-2017 Production Market Performance
  11.29.4 2012-2017 Sales Market Performance
  11.29.5 Contact Information
11.30
  11.30.1 Company Introduction
  11.30.2 Product Specification and Major Types Analysis
  11.30.3 2012-2017 Production Market Performance
  11.30.4 2012-2017 Sales Market Performance
  11.30.5 Contact Information
11.31
  11.31.1 Company Introduction
  11.31.2 Product Specification and Major Types Analysis
  11.31.3 2012-2017 Production Market Performance
  11.31.4 2012-2017 Sales Market Performance
  11.31.5 Contact Information
11.32
  11.32.1 Company Introduction
  11.32.2 Product Specification and Major Types Analysis
  11.32.3 2012-2017 Production Market Performance
  11.32.4 2012-2017 Sales Market Performance
  11.32.5 Contact Information
11.33
  11.33.1 Company Introduction
  11.33.2 Product Specification and Major Types Analysis
  11.33.3 2012-2017 Production Market Performance
  11.33.4 2012-2017 Sales Market Performance
  11.33.5 Contact Information
11.34
  11.34.1 Company Introduction
  11.34.2 Product Specification and Major Types Analysis
  11.34.3 2012-2017 Production Market Performance
  11.34.4 2012-2017 Sales Market Performance
  11.34.5 Contact Information
11.35
  11.35.1 Company Introduction
  11.35.2 Product Specification and Major Types Analysis
  11.35.3 2012-2017 Production Market Performance
  11.35.4 2012-2017 Sales Market Performance
  11.35.5 Contact Information
11.36
  11.36.1 Company Introduction
  11.36.2 Product Specification and Major Types Analysis
  11.36.3 2012-2017 Production Market Performance
  11.36.4 2012-2017 Sales Market Performance
  11.36.5 Contact Information
11.37
  11.37.1 Company Introduction
  11.37.2 Product Specification and Major Types Analysis
  11.37.3 2012-2017 Production Market Performance
  11.37.4 2012-2017 Sales Market Performance
  11.37.5 Contact Information
11.38
  11.38.1 Company Introduction
  11.38.2 Product Specification and Major Types Analysis
  11.38.3 2012-2017 Production Market Performance
  11.38.4 2012-2017 Sales Market Performance
  11.38.5 Contact Information
11.39
  11.39.1 Company Introduction
  11.39.2 Product Specification and Major Types Analysis
  11.39.3 2012-2017 Production Market Performance
  11.39.4 2012-2017 Sales Market Performance
  11.39.5 Contact Information
11.40
  11.40.1 Company Introduction
  11.40.2 Product Specification and Major Types Analysis
  11.40.3 2012-2017 Production Market Performance
  11.40.4 2012-2017 Sales Market Performance
  11.40.5 Contact Information

СHAPTER 12 NEW PROJECT INVESTMENT FEASIBILITY ANALYSIS

12.1 New Project SWOT Analysis
12.2 New Project Investment Feasibility Analysis

СHAPTER 13 CONCLUSIONS

СHAPTER 14 APPENDIX

Author List
Disclosure Section
Research Methodology
Data Source
Interview List
Global Disclaimer