Software-As-A-Service (SaaS): Market Research Report

February 2010 | 891 pages | ID: SD522A87CF0EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the Global market for Software-As-A-Service (SaaS) in the Enterprise Application Software Market (EAS) in US$ Million by the following segments: CCC (Content, Communications & Collaboration), CRM (Customer Relationship Management), ERP & SCM (Enterprise Resource Planning, and Supply Chain Management), Office Suites, DCC (Digital Content Creation), and Others.

Annual forecasts are provided for the period 2006 through 2015.

The report profiles 115 companies including many key and niche players worldwide such as Ali Software (Shanghai) Co, Ltd., Citrix Online, Inc., Concur Technologies, Inc., Hewlett Packard Development Company, IntraLinks, Inc., Intuit, Inc., Kenexa Corporation, Microsoft Corporation, NetSuite, Inc., Omniture, Inc., Salesforce.com, Inc., and WebEx Communications, Inc.

Market data and analytics are derived from primary and secondary research.

Company profiles are mostly extracted from URL research and reported select online sources.

Contents

I.INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study

II. EXECUTIVE SUMMARY

1.INDUSTRY OVERVIEW

Enterprise Application Software: A Strategic Review of the Current Climate
How Sensitive is EAS to the Recession?
Traditional Enterprise Application Software: Singing the Blues
Software-As-A-Service (SaaS) Emerges Tall Over the Horizon
All SaaS’ed Up by the Recession!
The Road Ahead…
Recession Brings in Larger Enterprises As Potential Customers
Evolution of SaaS As a Business Model: A Peek Into the Innovation Saga

Table 1. Global Market for Corporate Cloud Computing (2007): Percentage Share Breakdown of Revenue by Technology (includes corresponding Graph/Chart)

SaaS-Not a “Buzzword” Anymore
SaaS: Conquering Unexplored Domains
SaaS: An Efficient Delivery Model for SMB ERP Software

Table 2. Worldwide Small/Medium Business (SMB) Enterprise Resource Planning (ERP) Market (2007): Percentage Share Breakdown of Revenues by Player (includes corresponding Graph/Chart)

Competitive Scenario

Table 3. Global Software-As-A-Service (SaaS) Market (2007): Percentage Share Breakdown of Revenue by Leading Vendors (includes corresponding Graph/Chart)

Pure Play Vendors’ Pure Domination
Large Vendors Turn Market Followers
Latecomers, But Potential Challengers
Key Market Trends & Issues
Internet Backs ‘On Demand’ Success
Subscription Based Contracts Finds Edge in the On Demand Software Market
Software Upgrade & Replacement Needs Fuel Demand for On-Demand Software
Newer Application Possibilities for SaaS On the Roll…
Moving Beyond SMBs

Table 4. Global Market for Software-As-A-Service (SaaS) (2008 & 2012F): Percentage Share Breakdown of Revenue by Size of Client Companies (includes corresponding Graph/Chart)

Ad Hoc Support Services: A Growing Trend
Industry/Vertical Specific Applications Gain Traction…
SaaS for Insurance Sector Still in Nascent Stage…
Other Potential End-Use Markets
Outlook

2.TECHNOLOGY/SERVICE OVERVIEW

Introduction
Traditional Enterprise Software Model Vs. ASP/SaaS Model
Why Software-as-a-Service (SaaS)?
End-Use Applications
Background & Evolution
SaaS Evolution
Choice of SaaS Solution
Application Suites Vs. Best-of-Breed Products
Best-of-Breed Products and Services
Benefits
Challenges
Vendor Apprehension
Limited Flexibility
Security and Privacy: A Matter of Concern…
Other Pitfalls of the SaaS Approach
New Solution Launches: Order of the Day
SaaS in Enterprise Application Software Market
Enterprise Application Software (EAS)
Content, Communications and Collaboration (CCC)
Digital Content Creation (DCC)
Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP)
Supply Chain Management (SCM)
Office Suites
Product Lifecycle Management (PLM)
HR Applications
SaaS in the CRM & Business Intelligence Market: A Special Focus
Customer Relationship Management (CRM)
Benefits of SaaS CRM Usage
Business Intelligence
End-Usage

3.RECENT INDUSTRY ACTIVITY

Expesite Takes Over Report Hawk
Waypoint Global Acquires Powerway
Webroot and Zix Enter into Partnership
Chyron and Asseto Enter into Technology Partnership
Mimecast® and Iron Mountain Digital Enter into Partnership
RMI Snaps Up 10East
Active Data Services and Sorriso Technologies Enter into Partnership
RightAnswers and Service-now.com Enter into Partnership
ClickSoftware to Take Over Assets of AST
Siemens Signs Agreement with SuccessFactors
Payroll Vault Partners with SaaShr.Com
Intuit Acquires PayCycle
Razorsight Purchases SingleTusk Solutions
F-Secure Purchases Steek
HostMySite's Elastic Enterprise Computing Merges with Hosting.com's Cloud Hosting Solutions
Broadridge Financial Solutions Takes Over Access Data
SunGard Buys ICE Risk Commodity Trading Platform
Lecere Corporation Merges with Full Circle Image
NTT Forms Joint Venture with Local Package Vendors
Fujitsu Signs Agreement with salesforce.com
Axios Systems Inks Partnership Agreement with DataCenter
McGraw-Hill Higher Education Enters into Alliance with Tegrity
Hyland Software establishes Data Center
Cisco Signs Agreement with Saudi Telecom
SunGard Higher Education Collaborates with iModules Software
Salesforce.com Establishes Data Center for Cloud Computing Applications
Net suite Enter into Partnership with Fujitsu
Bright Cove Enters into Strategic Alliance with Adobe Systems
Bitrix Enters into Partnership with Parallels
Etelos Signs Distribution Deal with Renovatix Solutions
IBM Collaborates with eFuture
East Nets to Sign Distribution Agreement with Smart Stream Technologies
Really Strategies Purchases DocZone
DiscountASP.NET Enters into Partnership with Gizmox
Big Y Foods Chooses Revionics
TrackVia Enters into Partnership with Jamcracker
Akamai Technologies Signs Agreement with OpSource
SAP Acquires Coghead
Attenda Renews Contract with BIW Technologies
Boomi Enters into Partnership with TargetX
Descartes Systems Acquires Logistics Business Oceanwide
E&K Scientific and Sciformatix Collaborate
SugarCRM and Tata Communications Collaborate
CorpFlex Merges with NetMicro
Talent Four Collaborates with Transformare
Mentor Distribution and signagelive Ink Distribution Agreement
QED Connect and JASB2B Enter into Joint Venture
WDCi Collaborates with Boomi
NEC to Partner with Salesforce.com, Oracle, and WingArc Technologies
IBM to Buy Strategic Messaging Service Business from Outblaze
Globo Purchases Stake in ReachFurther Communications
Acresso Software Takes Over Intraware
Host Analytics Enters into Partnership with Boomi
Thomson Reuters Inks Agreement with Paisley
Microsoft Acquires Danger, Inc.

4.PRODUCT LAUNCHES

Wecoo.com Introduces Service Platform
Wyless Introduces Porthos
Transverse Launches blee(p) On Demand
SEG Software Launches SEG SaaS
Etisalat and Symantec to Introduce EmailDefend Service
Computer Guidance Corporation Launches eCMS on SaaS
Netage Solutions Launches Dynamo Version 6
Box.net Introduces New Version
SunGard Financial Systems Introduces Ambit Customer Due Diligence
SAP Launches Feature Pack 2.0
Telstra Business Group Introduces T-Suite
Interactive Medica Introduces IM Strategic Selling
Demandbase Launches Demandbase Professional 2.0
Funambol Introduces Hosted Funambol
Pearl Introduces Pearl Express for SMEs
Fundtech Launches PAYplus Connect
Esker Introduces Esker on Demand Accounts Payable Automation Service
Sendmail Introduces Sentrion Cloud Services
NetSuite Introduces New Product Extension for NS-BOS Platform
Microsoft Launches Exchange and Office SharePoint in US
Exobox Technologies Unveils SaaS Data Leak Detection Software
Widemile Unveils Widemile OptimizeTM - Enterprise Edition
Ceridian to Unveil Advanced Ceridian Performance Management Express Software
Google Unveils Reseller Program for Google Apps
SpringCM Unveils Latest Version SpringCM 5.0
KnowledgeTree® Introduces Updated KnowledgeTreeLive
Magic Software Enterprises UK Launches uniPaaS Application Platform
Webroot Launches New E-mail and Web Security Services
Oracle Introduces License Model
Marketcetera & NYSE Introduce Trading Platform
Savvion and Nissho Electronics Introduces SaaS Application: BPMS
Zoho Office Develops for Microsoft SharePoint
XO Communications Introduces XO Connect SaaS Application
Evergreen Systems Introduces Evergreen-Delivered HP SaaS
RokkSoft to Introduce DecisionBuilder ERP SaaS
Paglo Launches Amazon EC2 monitoring application SaaS
NetSuite Introduces New Financial Planning Module
Servoy Releases Servoy 4.13
Proofpoint Launches Advanced Version of Proofpoint ARCHIVETM

5.FOCUS ON SELECT GLOBAL PLAYERS

Ali Software (Shanghai) Co, Ltd., (China)
Citrix Online, Inc., (USA)
Concur Technologies, Inc (USA)
Hewlett Packard Development Company (USA)
IntraLinks, Inc., (USA)
Intuit, Inc., (USA)
Kenexa Corporation (USA)
Microsoft Corporation (USA)
NetSuite, Inc., (USA)
Omniture, Inc., (USA)
Salesforce.com, Inc., (USA)
WebEx Communications, Inc., (USA)

6.GLOBAL MARKET PERSPECTIVE

Table 5. World Recent Past, Current & Future Analysis for Software-As-A-Service (SaaS) in the Enterprise Application Software Market by Geographic Region – United States, Japan, Europe, Asia Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart)

Table 6. World 10-Year Perspective for Software-As-A-Service (SaaS) in the Enterprise Application Software Market by Geographic Region – Percentage Breakdown of Revenues for the United States, Japan, Europe, Asia Pacific, and Rest of World Markets for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart)

Table 7. World Recent Past, Current & Future Analysis for Software-As-A-Service (SaaS) in the Enterprise Application Software Market (EAS) by Segment – Content, Communications & Collaboration (CCC), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) & Supply Chain Management (SCM), Office Suites, Digital Content Creation (DCC), and Other Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart)

Table 8. World 10-Year Perspective for Software-As-A-Service (SaaS) in the Enterprise Application Software Market by Segment – Percentage Breakdown of Revenues for Content, Communications & Collaboration (CCC), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) & Supply Chain Management (SCM), Office Suites, Digital Content Creation (DCC), and Others for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart)

Table 9. Asia-Pacific (Excluding Japan) Recent Past, Current & Future Analysis for Software-As-A-Service (SaaS) in the Enterprise Application Software Market (EAS) by Segment – Customer Relationship Management (CRM), Content, Communications & Collaboration (CCC), Back Office Applications, HR Applications, and Other Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart)

Table 10. Asia-Pacific (Excluding Japan) 10-Year Perspective for Software-As-A-Service (SaaS) in the Enterprise Application Software Market by Segment – Percentage Breakdown of Revenues for Customer Relationship Management (CRM), Content, Communications & Collaboration (CCC), Back Office Applications, HR Applications, and Others for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart)

III. COMPETITIVE LANDSCAPE

Total Companies Profiled: 115 (including Divisions/Subsidiaries - 122)
Region/CountryPlayers
The United States
Japan
Europe
France
Germany1
The United Kingdom
Rest of Europe
Asia-Pacific (Excluding Japan)
Latin America
Middle-East