Customer Engagement Solution Market Report: Trends, Forecast and Competitive Analysis to 2030
Lucintel has been in the business of market research and management consulting since 2000 and has published over 1000 market intelligence reports in various markets / applications and served over 1,000 clients worldwide. This study is a culmination of four months of full-time effort performed by Lucintel's analyst team. The analysts used the following sources for the creation and completion of this valuable report:
In-depth interviews of the major players in this market
Detailed secondary research from competitors’ financial statements and published data
Extensive searches of published works, market, and database information pertaining to industry news, company press releases, and customer intentions
A compilation of the experiences, judgments, and insights of Lucintel’s professionals, who have analyzed and tracked this market over the years.
Extensive research and interviews are conducted across the supply chain of this market to estimate market share, market size, trends, drivers, challenges, and forecasts. Below is a brief summary of the primary interviews that were conducted by job function for this report.
Thus, Lucintel compiles vast amounts of data from numerous sources, validates the integrity of that data, and performs a comprehensive analysis. Lucintel then organizes the data, its findings, and insights into a concise report designed to support the strategic decision-making process. The figure below is a graphical representation of Lucintel’s research process.
In-depth interviews of the major players in this market
Detailed secondary research from competitors’ financial statements and published data
Extensive searches of published works, market, and database information pertaining to industry news, company press releases, and customer intentions
A compilation of the experiences, judgments, and insights of Lucintel’s professionals, who have analyzed and tracked this market over the years.
Extensive research and interviews are conducted across the supply chain of this market to estimate market share, market size, trends, drivers, challenges, and forecasts. Below is a brief summary of the primary interviews that were conducted by job function for this report.
Thus, Lucintel compiles vast amounts of data from numerous sources, validates the integrity of that data, and performs a comprehensive analysis. Lucintel then organizes the data, its findings, and insights into a concise report designed to support the strategic decision-making process. The figure below is a graphical representation of Lucintel’s research process.
1. EXECUTIVE SUMMARY
2. GLOBAL CUSTOMER ENGAGEMENT SOLUTION MARKET : MARKET DYNAMICS
2.1: Introduction, Background, and Classifications
2.2: Supply Chain
2.3: Industry Drivers and Challenges
3. MARKET TRENDS AND FORECAST ANALYSIS FROM 2018 TO 2030
3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
3.2. Global Customer Engagement Solution Market Trends (2018-2023) and Forecast (2024-2030)
3.3: Global Customer Engagement Solution Market by Component
3.3.1: Solutions
3.3.2: Services
3.4: Global Customer Engagement Solution Market by Organization Size
3.4.1: Small and Medium Sized Enterprises
3.4.2: Large Enterprises
3.5: Global Customer Engagement Solution Market by Deployment Mode
3.5.1: Cloud
3.5.2: On-premises
3.6: Global Customer Engagement Solution Market by End Use
3.6.1: Banking, Finance services, and Insurance (BFSI)
3.6.2: Healthcare and Life Sciences
3.6.3: Telecom and IT
3.6.4: Automotive
3.6.5: Transportation and Logistics
3.6.6: Retail and Consumer Goods
3.6.7: Media and Entertainment
3.6.8: Travel and Hospitality
4. MARKET TRENDS AND FORECAST ANALYSIS BY REGION FROM 2018 TO 2030
4.1: Global Customer Engagement Solution Market by Region
4.2: North American Customer Engagement Solution Market
4.2.2: North American Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
4.3: European Customer Engagement Solution Market
4.3.1: European Customer Engagement Solution Market by Component: Solutions and Services
4.3.2: European Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
4.4: APAC Customer Engagement Solution Market
4.4.1: APAC Customer Engagement Solution Market by Component: Solutions and Services
4.4.2: APAC Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
4.5: ROW Customer Engagement Solution Market
4.5.1: ROW Customer Engagement Solution Market by Component: Solutions and Services
4.5.2: ROW Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
5. COMPETITOR ANALYSIS
5.1: Product Portfolio Analysis
5.2: Operational Integration
5.3: Porter’s Five Forces Analysis
6. GROWTH OPPORTUNITIES AND STRATEGIC ANALYSIS
6.1: Growth Opportunity Analysis
6.1.1: Growth Opportunities for the Global Customer Engagement Solution Market by Component
6.1.2: Growth Opportunities for the Global Customer Engagement Solution Market by Organization Size
6.1.3: Growth Opportunities for the Global Customer Engagement Solution Market by Deployment Mode
6.1.4: Growth Opportunities for the Global Customer Engagement Solution Market by End Use
6.1.5: Growth Opportunities for the Global Customer Engagement Solution Market by Region
6.2: Emerging Trends in the Global Customer Engagement Solution Market
6.3: Strategic Analysis
6.3.1: New Product Development
6.3.2: Capacity Expansion of the Global Customer Engagement Solution Market
6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Engagement Solution Market
6.3.4: Certification and Licensing
7. COMPANY PROFILES OF LEADING PLAYERS
7.1: Avaya
7.2: IBM
7.3: Microsoft
7.4: NICE Systems
7.5: Oracle
7.6: Salesforce
7.7: SAP
2. GLOBAL CUSTOMER ENGAGEMENT SOLUTION MARKET : MARKET DYNAMICS
2.1: Introduction, Background, and Classifications
2.2: Supply Chain
2.3: Industry Drivers and Challenges
3. MARKET TRENDS AND FORECAST ANALYSIS FROM 2018 TO 2030
3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
3.2. Global Customer Engagement Solution Market Trends (2018-2023) and Forecast (2024-2030)
3.3: Global Customer Engagement Solution Market by Component
3.3.1: Solutions
3.3.2: Services
3.4: Global Customer Engagement Solution Market by Organization Size
3.4.1: Small and Medium Sized Enterprises
3.4.2: Large Enterprises
3.5: Global Customer Engagement Solution Market by Deployment Mode
3.5.1: Cloud
3.5.2: On-premises
3.6: Global Customer Engagement Solution Market by End Use
3.6.1: Banking, Finance services, and Insurance (BFSI)
3.6.2: Healthcare and Life Sciences
3.6.3: Telecom and IT
3.6.4: Automotive
3.6.5: Transportation and Logistics
3.6.6: Retail and Consumer Goods
3.6.7: Media and Entertainment
3.6.8: Travel and Hospitality
4. MARKET TRENDS AND FORECAST ANALYSIS BY REGION FROM 2018 TO 2030
4.1: Global Customer Engagement Solution Market by Region
4.2: North American Customer Engagement Solution Market
4.2.2: North American Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
4.3: European Customer Engagement Solution Market
4.3.1: European Customer Engagement Solution Market by Component: Solutions and Services
4.3.2: European Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
4.4: APAC Customer Engagement Solution Market
4.4.1: APAC Customer Engagement Solution Market by Component: Solutions and Services
4.4.2: APAC Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
4.5: ROW Customer Engagement Solution Market
4.5.1: ROW Customer Engagement Solution Market by Component: Solutions and Services
4.5.2: ROW Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
5. COMPETITOR ANALYSIS
5.1: Product Portfolio Analysis
5.2: Operational Integration
5.3: Porter’s Five Forces Analysis
6. GROWTH OPPORTUNITIES AND STRATEGIC ANALYSIS
6.1: Growth Opportunity Analysis
6.1.1: Growth Opportunities for the Global Customer Engagement Solution Market by Component
6.1.2: Growth Opportunities for the Global Customer Engagement Solution Market by Organization Size
6.1.3: Growth Opportunities for the Global Customer Engagement Solution Market by Deployment Mode
6.1.4: Growth Opportunities for the Global Customer Engagement Solution Market by End Use
6.1.5: Growth Opportunities for the Global Customer Engagement Solution Market by Region
6.2: Emerging Trends in the Global Customer Engagement Solution Market
6.3: Strategic Analysis
6.3.1: New Product Development
6.3.2: Capacity Expansion of the Global Customer Engagement Solution Market
6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Engagement Solution Market
6.3.4: Certification and Licensing
7. COMPANY PROFILES OF LEADING PLAYERS
7.1: Avaya
7.2: IBM
7.3: Microsoft
7.4: NICE Systems
7.5: Oracle
7.6: Salesforce
7.7: SAP
