Enterprise Softphones: Market Research Report

August 2011 | 368 pages | ID: EB8FF1CB465EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the worldwide markets for Enterprise Softphones in US$ Thousand and Units.

The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World.

Annual estimates and forecasts are provided for the period 2009 through 2017.

Also, a six-year historic analysis is provided for these markets.

The report profiles 54 companies including many key and niche players such as Avaya Inc., AdoreInfotech Pvt Ltd., Alcatel-Lucent Enterprise, ageet Corporation, Broadview Networks Inc., Cisco Systems, Inc., CounterPath Corporation, Cicero Networks Limited, JAJAH Inc., Mirial, magicJack VocalTec Ltd., QiiQ Communications Inc., Skype Limited, World on IP, and Wise Communication Solutions, Ltd.

Market data and analytics are derived from primary and secondary research.

Company profiles are mostly extracted from URL research and reported select online sources.

Contents

1.INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definition and Scope of Study

2.INDUSTRY OVERVIEW

The Changing Landscape of Enterprise Telephony: A Review

Table 1. Global Enterprise Telephony Market (2010): Percentage Share Breakdown of Line Shipments by Leading Players (includes corresponding Graph/Chart)

Enterprise Softphone Drivers & Trends: A Curtain Raiser
Enterprise Mobility & Workforce Virtualization: A Key Driving Force
Opportunity Indicators

Table 2. Worldwide Worker Population (2008 & 2011): Breakdown of Number of Workers (in Millions) by Nature of Work - Mobile & Non Mobile

Table 3. Worldwide Mobile Worker Population (2008 & 2011): Breakdown of Number of Mobile Workers (in Millions) by Nature of Work - Mobile Office, Mobile Non-Office, Mobile Home Based (includes corresponding Graph/Chart)

Table 4. Worldwide Mobile Workforce (2011): Percentage Share Breakdown of Number of Mobile Workers by Region (includes corresponding Graph/Chart)

Advantages Stacked in Favor of Softphones Propel Adoption
SMBs Emerge Over the Horizon
Core Technology Drivers
Rise in VoIP Networks Pushes Up Growth
Faster Penetration of IP Telephony Propels Growth of Software SIP Phones

Table 5. Global Enterprise IP Voice Market (2010): Percentage Market Share Breakdown of Leading Players (includes corresponding Graph/Chart)

Table 6. Global Pure Enterprise IP Voice Market (2010): Percentage Market Share Breakdown of Leading Players (includes corresponding Graph/Chart)

Unified Communications Strengthen the Business Case for Softphones
Opportunity Indicators

Table 7. World Market for Unified Communications by Service Segment (2011E): Breakdown of Revenue in US$ Million (includes corresponding Graph/Chart)

HD Video Softphone: The New Flavor
Competition Exerts Downward Pressure on Prices
Consumer Perception About Quality: A Chief Bottleneck
IP Desktop Phones Continue to Dominate IP Telephony Endpoint

Table 8. Global Enterprise IP Desktop Phone Market (2010): Percentage Share Breakdown of Revenues of Leading Vendors (includes corresponding Graph/Chart)

Table 9. Global Enterprise SIP Desktop Phone Market (2010): Percentage Share Breakdown of Revenues of Leading Vendors (includes corresponding Graph/Chart)

Outlook

3.PRODUCT OVERVIEW

Enterprise Softphone: A Definition
Types of Softphone Clients
General Softphone Clients
Mobile Softphone Clients
Popular Open Source VoIP Softphones
VoIP: A Backgrounder
Connecting to VoIP with a Computer
Connecting to VoIP with a Phone
Benefits offered by VoIP
Pitfalls of VoIP
VoIP Protocols
VoIP Service Categorization
Business-Hosted VoIP
Broadband VoIP
VoIP over IP VPN
Technology Developments
Growth of 802.11 and 802.11 a/b/g Technologies
Dual mode mobile cellular and Wi-Fi handset technologies
Coexistence of Wi-Fi and Bluetooth applications
Fixed-Mobile Convergence (FMC)
Messaging Convergence Gateway (MCG)

4.STRATEGIC CORPORATE DEVELOPMENTS

CounterPath Introduces Bria Android Edition Softphone
CounterPath Launches X-Lite 4.0
CounterPath Launches Bria 3.1 for Mac and Windows PCs
CounterPath Launches Bria iPhone Edition
Media5 Introduces Media5-fone VoIP SIP Mobile Softphone Version 2.2
CounterPath to Launch Bria 3.0 Edition for Linux Softphone
Avaya Launches 2050 IP Softphone Release 4.0 (Build 4.00.008) for Microsoft Windows PC
CounterPath Introduces Bria 3.0 VoIP Multimedia Softphone for Windows and Mac PCs
NEC Launches Univerge SP350 Softphone
Digium® and CounterPath Introduce Bria for Asterisk
Avaya Launches Avaya IP Office Release 6.1
CounterPath Announces Integration of Bria Softphone with Genesys 8 SIP Server
VocalTec Introduces magicTalk Softphone Offering to Rival Skype and Google Voice
VocalTec Communications Merges with YMAX
Telefonica Acquires Jajah
Zoiper.com Introduces Zoiper WEB Softphone
Broadview Networks Launches OfficeSuite USB Phone
BroadSoft and CounterPath Introduce Bria for BroadWorks
Media5 to Launch Media5-Fone for iPhone
Mirial Launches Mirial Softphone Version 6.2
Mirial Unveils Mirial Softphone for Mac OS
Mirial Softphone Incorporates DTLS-SRTP Media Encryption
CounterPath Launches VoIP Softphone for Outlook
D2 Technologies Introduces mCUE Mobile Convergence Softphone
Video-over-IP's GIPS and VoIP to Power Hong Kong Softphones
Ascent Telecom Unveils EnduraTalk SIP Softphone Version 1.0
Ascent Avaya and Nortel Enter Into Share and Asset Sale Agreement for Enterprise Solutions Business
Mirial Softphone Joins the PicturePhone Family

5.FOCUS ON SELECT PLAYERS

Avaya Inc. (USA)
AdoreInfotech Pvt Ltd (India)
Alcatel-Lucent Enterprise (France)
ageet Corporation (Japan)
Broadview Networks Inc. (USA)
Cisco Systems, Inc. (USA)
CounterPath Corporation (Canada)
Cicero Networks Limited (Ireland)
JAJAH Inc. (USA)
Mirial (Italy)
magicJack VocalTec Ltd. (Israel)
QiiQ Communications Inc (Canada)
Skype Limited (Luxembourg)
World on IP (Italy)
Wise Communication Solutions, Ltd (Israel)

6.GLOBAL MARKET PERSPECTIVE

Analytics By Value

Table 10. World Recent Past, Current & Future Analysis for Enterprise Softphones by Geographic Region- US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia–Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenues (in ‘000 US$) for Years 2009 through 2017 (includes corresponding Graph/Chart)

Table 11. World Historic Review for Enterprise Softphones by Geographic Region- US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia–Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenues (in ‘000 US$) for Years 2003 through 2008 (includes corresponding Graph/Chart)

Table 12. World 15-Year Perspective for Enterprise Softphones by Geographic Region – Percentage Breakdown of Revenue for US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia–Pacific, Latin America and Rest of World Markets for Years 2003, 2010 & 2017 (includes corresponding Graph/Chart)

Analytics By Volume

Table 13. World Recent Past, Current & Future Analysis for Enterprise Softphones by Geographic Region- US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia–Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Volume Sales in Units for Years 2009 through 2017 (includes corresponding Graph/Chart)

Table 14. World Historic Review for Enterprise Softphones by Geographic Region- US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia–Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Volume Sales in Units for Years 2003 through 2008 (includes corresponding Graph/Chart)

Table 15. World 15-Year Perspective for Enterprise Softphones by Geographic Region – Percentage Breakdown of Volume Sales for US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia–Pacific, Latin America and Rest of World Markets for Years 2003, 2010 & 2017 (includes corresponding Graph/Chart)

Total Companies Profiled: 54 (including Divisions/Subsidiaries - 58)
Region/CountryPlayers
The United States
Canada
Japan
Europe
France
Germany
The United Kingdom
Italy
Rest of Europe
Asia-Pacific (Excluding Japan)
Middle-East