Global Customer Experience Monitoring Software Market Size, Status and Forecast 2022

November 2017 | 103 pages | ID: G8B6FB70609WEN
QYResearch

Abstracts

This report studies the global Customer Experience Monitoring Software market, analyzes and researches the Customer Experience Monitoring Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

• RADCOM Ltd. (Israel)
• Aternity, Inc. (US)
• Oracle Corporation (US)
• RadioOpt GmbH (Germany)
• BMC Software, Inc. (US)
• CA Technologies, Inc. (US)
• Comarch SA (Poland)
• Riverbed Technology, Inc. (US)
• Compuware Corporation (US)
• CorrelSense, Inc. (US)
• Nokia Siemens Networks Oy (Finland)
• Dominion Digital, Inc. (US)
• Huawei Technologies Co., Ltd. (China)
• IBM (US)
• Inforonics Global Services, LLC (US)
• Knoa Software, Inc. (US)
• KoHorts IT Services, LLC (US)

Market segment by Regions/Countries, this report covers

• United States
• EU
• Japan
• China
• India
• Southeast Asia

Market segment by Type, the product can be split into

• Monitoring Platform
• Web Performance Management Solution
• Customer Analytics solution
• Maturity Assessment Tool
• Others

Market segment by Application, Customer Experience Monitoring Software can be split into

• Retail
• Bank & Finance Institution
• Hospital
• Others

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Customer Experience Monitoring Software Market Size, Status and Forecast 2022

1 INDUSTRY OVERVIEW OF CUSTOMER EXPERIENCE MONITORING SOFTWARE

1.1 Customer Experience Monitoring Software Market Overview
  1.1.1 Customer Experience Monitoring Software Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Customer Experience Monitoring Software Market Size and Analysis by Regions
  1.2.1 United States
  1.2.2 EU
  1.2.3 Japan
  1.2.4 China
  1.2.5 India
  1.2.6 Southeast Asia
1.3 Customer Experience Monitoring Software Market by Type
  1.3.1 Monitoring Platform
  1.3.2 Web Performance Management Solution
  1.3.3 Customer Analytics solution
  1.3.4 Maturity Assessment Tool
  1.3.5 Others
1.4 Customer Experience Monitoring Software Market by End Users/Application
  1.4.1 Retail
  1.4.2 Bank & Finance Institution
  1.4.3 Hospital
  1.4.4 Others

2 GLOBAL CUSTOMER EXPERIENCE MONITORING SOFTWARE COMPETITION ANALYSIS BY PLAYERS

2.1 Customer Experience Monitoring Software Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 RADCOM Ltd. (Israel)
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.1.5 Recent Developments
3.2 Aternity, Inc. (US)
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.2.5 Recent Developments
3.3 Oracle Corporation (US)
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.3.5 Recent Developments
3.4 RadioOpt GmbH (Germany)
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.4.5 Recent Developments
3.5 BMC Software, Inc. (US)
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.5.5 Recent Developments
3.6 CA Technologies, Inc. (US)
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.6.5 Recent Developments
3.7 Comarch SA (Poland)
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.7.5 Recent Developments
3.8 Riverbed Technology, Inc. (US)
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.8.5 Recent Developments
3.9 Compuware Corporation (US)
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.9.5 Recent Developments
3.10 CorrelSense, Inc. (US)
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Customer Experience Monitoring Software Revenue (Value) (2012-2017)
  3.10.5 Recent Developments
3.11 Nokia Siemens Networks Oy (Finland)
3.12 Dominion Digital, Inc. (US)
3.13 Huawei Technologies Co., Ltd. (China)
3.14 IBM (US)
3.15 Inforonics Global Services, LLC (US)
3.16 Knoa Software, Inc. (US)
3.17 KoHorts IT Services, LLC (US)

4 GLOBAL CUSTOMER EXPERIENCE MONITORING SOFTWARE MARKET SIZE BY TYPE AND APPLICATION (2012-2017)

4.1 Global Customer Experience Monitoring Software Market Size by Type (2012-2017)
4.2 Global Customer Experience Monitoring Software Market Size by Application (2012-2017)
4.3 Potential Application of Customer Experience Monitoring Software in Future
4.4 Top Consumer/End Users of Customer Experience Monitoring Software

5 UNITED STATES CUSTOMER EXPERIENCE MONITORING SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Customer Experience Monitoring Software Market Size (2012-2017)
5.2 United States Customer Experience Monitoring Software Market Size and Market Share by Players (2016 and 2017)

6 EU CUSTOMER EXPERIENCE MONITORING SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

6.1 EU Customer Experience Monitoring Software Market Size (2012-2017)
6.2 EU Customer Experience Monitoring Software Market Size and Market Share by Players (2016 and 2017)

7 JAPAN CUSTOMER EXPERIENCE MONITORING SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

7.1 Japan Customer Experience Monitoring Software Market Size (2012-2017)
7.2 Japan Customer Experience Monitoring Software Market Size and Market Share by Players (2016 and 2017)

8 CHINA CUSTOMER EXPERIENCE MONITORING SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

8.1 China Customer Experience Monitoring Software Market Size (2012-2017)
8.2 China Customer Experience Monitoring Software Market Size and Market Share by Players (2016 and 2017)

9 INDIA CUSTOMER EXPERIENCE MONITORING SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

9.1 India Customer Experience Monitoring Software Market Size (2012-2017)
9.2 India Customer Experience Monitoring Software Market Size and Market Share by Players (2016 and 2017)

10 SOUTHEAST ASIA CUSTOMER EXPERIENCE MONITORING SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

10.1 Southeast Asia Customer Experience Monitoring Software Market Size (2012-2017)
10.2 Southeast Asia Customer Experience Monitoring Software Market Size and Market Share by Players (2016 and 2017)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2017-2022)

11.1 Global Customer Experience Monitoring Software Market Size (Value) by Regions (2017-2022)
  11.1.1 United States Customer Experience Monitoring Software Revenue and Growth Rate (2017-2022)
  11.1.2 EU Customer Experience Monitoring Software Revenue and Growth Rate (2017-2022)
  11.1.3 Japan Customer Experience Monitoring Software Revenue and Growth Rate (2017-2022)
  11.1.4 China Customer Experience Monitoring Software Revenue and Growth Rate (2017-2022)
  11.1.5 India Customer Experience Monitoring Software Revenue and Growth Rate (2017-2022)
  11.1.6 Southeast Asia Customer Experience Monitoring Software Revenue and Growth Rate (2017-2022)
11.2 Global Customer Experience Monitoring Software Market Size (Value) by Type (2017-2022)
11.3 Global Customer Experience Monitoring Software Market Size by Application (2017-2022)

12 CUSTOMER EXPERIENCE MONITORING SOFTWARE MARKET DYNAMICS

12.1 Customer Experience Monitoring Software Market Opportunities
12.2 Customer Experience Monitoring Software Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Customer Experience Monitoring Software Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Customer Experience Monitoring Software Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source


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List Of Tables

LIST OF TABLES AND FIGURES

Figure Customer Experience Monitoring Software Product Scope
Figure Global Customer Experience Monitoring Software Market Size (Million USD) (2012-2017)
Table Global Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Customer Experience Monitoring Software Market Share by Regions in 2016
Figure United States Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure EU Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Japan Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure China Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure India Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Southeast Asia Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Customer Experience Monitoring Software Market Share by Type in 2016
Figure Monitoring Platform Market Size (Million USD) and Growth Rate (2012-2017)
Figure Web Performance Management Solution Market Size (Million USD) and Growth Rate (2012-2017)
Figure Customer Analytics solution Market Size (Million USD) and Growth Rate (2012-2017)
Figure Maturity Assessment Tool Market Size (Million USD) and Growth Rate (2012-2017)
Figure Others Market Size (Million USD) and Growth Rate (2012-2017)
Figure Global Customer Experience Monitoring Software Market Share by Application in 2016
Table Key Downstream Customer in Retail
Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Retail (2012-2017)
Table Key Downstream Customer in Bank & Finance Institution
Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Bank & Finance Institution (2012-2017)
Table Key Downstream Customer in Hospital
Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Hospital (2012-2017)
Table Key Downstream Customer in Others
Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Others (2012-2017)
Table Customer Experience Monitoring Software Market Size (Million USD) by Players (2016 and 2017)
Figure Customer Experience Monitoring Software Market Size Share by Players in 2016
Figure Customer Experience Monitoring Software Market Size Share by Players in 2017
Table RADCOM Ltd. (Israel) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of RADCOM Ltd. (Israel) (2012-2017)
Figure RADCOM Ltd. (Israel) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Aternity, Inc. (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Aternity, Inc. (US) (2012-2017)
Figure Aternity, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Oracle Corporation (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Oracle Corporation (US) (2012-2017)
Figure Oracle Corporation (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table RadioOpt GmbH (Germany) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of RadioOpt GmbH (Germany) (2012-2017)
Figure RadioOpt GmbH (Germany) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table BMC Software, Inc. (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of BMC Software, Inc. (US) (2012-2017)
Figure BMC Software, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table CA Technologies, Inc. (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of CA Technologies, Inc. (US) (2012-2017)
Figure CA Technologies, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Comarch SA (Poland) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Comarch SA (Poland) (2012-2017)
Figure Comarch SA (Poland) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Riverbed Technology, Inc. (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Riverbed Technology, Inc. (US) (2012-2017)
Figure Riverbed Technology, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Compuware Corporation (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Compuware Corporation (US) (2012-2017)
Figure Compuware Corporation (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table CorrelSense, Inc. (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of CorrelSense, Inc. (US) (2012-2017)
Figure CorrelSense, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Nokia Siemens Networks Oy (Finland) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Nokia Siemens Networks Oy (Finland) (2012-2017)
Figure Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Dominion Digital, Inc. (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Dominion Digital, Inc. (US) (2012-2017)
Figure Dominion Digital, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Huawei Technologies Co., Ltd. (China) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Huawei Technologies Co., Ltd. (China) (2012-2017)
Figure Huawei Technologies Co., Ltd. (China) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table IBM (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of IBM (US) (2012-2017)
Figure IBM (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Inforonics Global Services, LLC (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Inforonics Global Services, LLC (US) (2012-2017)
Figure Inforonics Global Services, LLC (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Knoa Software, Inc. (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of Knoa Software, Inc. (US) (2012-2017)
Figure Knoa Software, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table KoHorts IT Services, LLC (US) Basic Information List
Table Customer Experience Monitoring Software Business Revenue (Million USD) of KoHorts IT Services, LLC (US) (2012-2017)
Figure KoHorts IT Services, LLC (US) Customer Experience Monitoring Software Business Revenue Market Share in 2016
Table Global Customer Experience Monitoring Software Market Size (Million USD) by Type (2012-2017)
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2012
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2013
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2014
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2015
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2016
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2017
Table Global Customer Experience Monitoring Software Market Size (Million USD) by Application (2012-2017)
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2012
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2013
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2014
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2015
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2016
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2017
Table Top Consumer/End Users of Customer Experience Monitoring Software
Figure United States Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table United States Customer Experience Monitoring Software Market Size (Million USD) by Players (2012-2017)
Figure United States Customer Experience Monitoring Software Market Size Share by Players in 2016
Figure United States Customer Experience Monitoring Software Market Size Share by Players in 2017
Figure EU Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table EU Customer Experience Monitoring Software Market Size (Million USD) by Players (2012-2017)
Figure EU Customer Experience Monitoring Software Market Size Share by Players in 2016
Figure EU Customer Experience Monitoring Software Market Size Share by Players in 2017
Figure Japan Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Japan Customer Experience Monitoring Software Market Size (Million USD) by Players (2012-2017)
Figure Japan Customer Experience Monitoring Software Market Size Share by Players in 2016
Figure Japan Customer Experience Monitoring Software Market Size Share by Players in 2017
Figure China Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table China Customer Experience Monitoring Software Market Size (Million USD) by Players (2012-2017)
Figure China Customer Experience Monitoring Software Market Size Share by Players in 2016
Figure China Customer Experience Monitoring Software Market Size Share by Players in 2017
Figure India Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table India Customer Experience Monitoring Software Market Size (Million USD) by Players (2012-2017)
Figure India Customer Experience Monitoring Software Market Size Share by Players in 2016
Figure India Customer Experience Monitoring Software Market Size Share by Players in 2017
Figure Southeast Asia Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Southeast Asia Customer Experience Monitoring Software Market Size (Million USD) by Players (2012-2017)
Figure Southeast Asia Customer Experience Monitoring Software Market Size Share by Players in 2016
Figure Southeast Asia Customer Experience Monitoring Software Market Size Share by Players in 2017
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Regions (2017-2022)
Table Global Customer Experience Monitoring Software Market Size (Million USD) by Regions (2017-2022)
Figure Global Customer Experience Monitoring Software Market Size Share by Regions in 2017
Figure Global Customer Experience Monitoring Software Market Size Share by Regions in 2022
Figure United States Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure EU Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Japan Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure China Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure India Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Southeast Asia Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2017-2022)
Table Global Customer Experience Monitoring Software Market Size (Million USD) by Type (2017-2022)
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2017
Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2022
Table Global Customer Experience Monitoring Software Market Size (Million USD) by Application (2017-2022)
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2017
Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2022