Smart Process Application Market by Solution (ECM, BPM, Customer Experience Management, Business Intelligence and analytics, Enterprise Mobility), by Service, by Deployment Type, by Organization Size, by Verticals, & by Region - Global Forecast to 2020
Smart process application can be defined as the new type of application software aimed at reducing human error rates to improve the efficiency of human centric business activities. Now-a-days the businesses are looking out for different process solution that helps to improve the productivity of unstructured and people intensive activities, to increase the effectiveness of processes and decision making. As digitization has increased the flow of data namely documents, images and video files adding to already existing unstructured and content data.
Major forces driving this market are growing advancements in ICT, connectivity, business agility and limitations with traditional process applications. Over the next 5 years, market for SPA is expected to become highly pervasive across its ecosystem, and penetrating the market to a huge extent covering all geographical territories.
Banking, financial services and insurance (BFSI), and retail have significantly increased their spending on the solutions and services. This rise in global spending for solutions and services has boosted the market opportunities for the companies providing Smart process application (SPA) solutions.
The report also analyses market drivers, restraints and opportunities along with a study on top key players and their competitive look. The report provides key insight into smart process application market current trends and best practices in the market.
The report brings out the smart process application market potential across various regions such as North America, Europe, APAC, Latin America, and MEA. Smart process application market is further segmented into each regional market by deployment type, solutions, verticals, services, and organization size.
Major forces driving this market are growing advancements in ICT, connectivity, business agility and limitations with traditional process applications. Over the next 5 years, market for SPA is expected to become highly pervasive across its ecosystem, and penetrating the market to a huge extent covering all geographical territories.
Banking, financial services and insurance (BFSI), and retail have significantly increased their spending on the solutions and services. This rise in global spending for solutions and services has boosted the market opportunities for the companies providing Smart process application (SPA) solutions.
The report also analyses market drivers, restraints and opportunities along with a study on top key players and their competitive look. The report provides key insight into smart process application market current trends and best practices in the market.
The report brings out the smart process application market potential across various regions such as North America, Europe, APAC, Latin America, and MEA. Smart process application market is further segmented into each regional market by deployment type, solutions, verticals, services, and organization size.
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.3.1 MARKETS COVERED
1.3.2 YEARS CONSIDERED FOR THE STUDY
1.4 CURRENCY
1.5 LIMITATION
1.6 STAKEHOLDERS
2 RESEARCH METHODOLOGY
2.1.1 SECONDARY DATA
2.1.1.1 Key data taken from secondary sources
2.1.2 PRIMARY DATA
2.1.2.1 Key data taken from primary sources
2.1.2.2 Key industry insights
2.1.2.3 Breakdown of primary interviews
2.2 MARKET SIZE ESTIMATION
2.2.1 BOTTOM-UP APPROACH
2.2.2 TOP-DOWN APPROACH
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION
2.4 ASSUMPTIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SPA MARKET
4.2 SPA MARKET, BY SUBMARKET
4.3 TOTAL SPA MARKET
4.4 SPA MARKET POTENTIAL
4.5 LIFE CYCLE ANALYSIS, BY REGION, 2014
5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 EVOLUTION OF SPA MARKET
5.3 MARKET SEGMENTATION
5.3.1 BY SOLUTION
5.3.2 BY SERVICE
5.3.3 BY DEPLOYMENT TYPE
5.3.4 BY ORGANIZATION SIZE
5.3.5 BY VERTICAL
5.3.6 BY REGION
5.4 MARKET DYNAMICS
5.4.1 DRIVERS
5.4.1.1 Technological developments in ICT, connectivity, and mobile devices
5.4.1.2 Increasing business agility to enhance decision making processes
5.4.1.3 Limitation with traditional process applications
5.4.2 RESTRAINTS
5.4.2.1 Operational issues
5.4.2.2 Misconception about SPA solutions
5.4.3 OPPORTUNITIES
5.4.3.1 Increasing business complexity
5.4.3.2 Enhancing customer onboarding
5.4.4 CHALLENGE
5.4.4.1 Integrate new and existing technology
6 INDUSTRY TRENDS
6.1 INTRODUCTION
6.2 VALUE CHAIN ANALYSIS
6.3 PORTER’S FIVE FORCES ANALYSIS
6.3.1 BARGAINING POWER OF SUPPLIERS
6.3.2 BARGAINING POWER OF BUYERS
6.3.3 THREAT FROM NEW ENTRANTS
6.3.4 THREAT FROM SUBSTITUTES
6.3.5 INTENSITY OF RIVALRY
7 SPA MARKET ANALYSIS, BY SOLUTION
7.1 INTRODUCTION
7.2 ENTERPRISE CONTENT MANAGEMENT (ECM)
7.3 BUSINESS PROCESS MANAGEMENT (BPM)
7.4 CUSTOMER EXPERIENCE MANAGEMENT (CEM)
7.5 BUSINESS INTELLIGENCE (BI) AND ANALYTICS
7.6 ENTERPRISE MOBILITY
8 SPA MARKET ANALYSIS, BY SERVICE
8.1 INTRODUCTION
8.2 SUPPORT AND MAINTENANCE SERVICES
8.3 PROFESSIONAL SERVICES
8.4 MANAGED SERVICES
9 SPA MARKET ANALYSIS, BY DEPLOYMENT TYPE
9.1 INTRODUCTION
9.2 ON-PREMISES
9.3 CLOUD
10 SPA MARKET ANALYSIS, BY ORGANIZATION SIZE
10.1 INTRODUCTION
10.2 LARGE ENTERPRISES
10.3 MEDIUM-SIZED BUSINESSES
10.4 SMALL-SIZED BUSINESSES
11 SPA MARKET ANALYSIS, BY VERTICAL
11.1 INTRODUCTION
11.2 BFSI
11.3 TELECOM AND IT
11.4 PUBLIC SECTOR, ENERGY, AND UTILITIES
11.5 MEDIA AND ENTERTAINMENT
11.6 MANUFACTURING
11.7 RETAIL
11.8 HEALTHCARE
11.9 ACADEMIA AND EDUCATION
11.10 TRANSPORTATION AND LOGISTICS
11.11 OTHER VERTICALS
12 GEOGRAPHIC ANALYSIS
12.1 INTRODUCTION
12.2 NORTH AMERICA (NA)
12.3 EUROPE
12.4 ASIA-PACIFIC (APAC)
12.5 MIDDLE EAST AND AFRICA (MEA)
12.6 LATIN AMERICA (LA)
13 COMPETITIVE LANDSCAPE
13.1 OVERVIEW
13.2 COMPETITIVE SITUATION AND TRENDS
13.2.1 NEW PRODUCT LAUNCHES
13.2.2 NEW ALLIANCES, CONTRACTS, PARTNERSHIPS, AND AGREEMENTS
13.2.3 MERGERS AND ACQUISITIONS
13.2.4 EXPANSIONS
13.2.5 OTHER DEVELOPMENTS
14 COMPANY PROFILES
14.1 INTRODUCTION
(Overview, Financials, Products & Services, Strategy, and Developments)*
14.2 EMC CORPORATION
14.3 OPENTEXT CORP.
14.4 SAP AG
14.5 LEXMARK INTERNATIONAL
14.6 PEGASYSTEM, INC.
14.7 APPIAN
14.8 INTERNATIONAL BUSINESS MACHINES CORPORATION
14.9 SALESFORCE.COM
14.10 KANA (A VERINT COMPANY)
14.11 KOFAX LIMITED
*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.
15 APPENDIX
15.1 DISCUSSION GUIDE
15.2 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
15.3 AVAILABLE CUSTOMIZATIONS
15.4 RELATED REPORTS
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.3.1 MARKETS COVERED
1.3.2 YEARS CONSIDERED FOR THE STUDY
1.4 CURRENCY
1.5 LIMITATION
1.6 STAKEHOLDERS
2 RESEARCH METHODOLOGY
2.1.1 SECONDARY DATA
2.1.1.1 Key data taken from secondary sources
2.1.2 PRIMARY DATA
2.1.2.1 Key data taken from primary sources
2.1.2.2 Key industry insights
2.1.2.3 Breakdown of primary interviews
2.2 MARKET SIZE ESTIMATION
2.2.1 BOTTOM-UP APPROACH
2.2.2 TOP-DOWN APPROACH
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION
2.4 ASSUMPTIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SPA MARKET
4.2 SPA MARKET, BY SUBMARKET
4.3 TOTAL SPA MARKET
4.4 SPA MARKET POTENTIAL
4.5 LIFE CYCLE ANALYSIS, BY REGION, 2014
5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 EVOLUTION OF SPA MARKET
5.3 MARKET SEGMENTATION
5.3.1 BY SOLUTION
5.3.2 BY SERVICE
5.3.3 BY DEPLOYMENT TYPE
5.3.4 BY ORGANIZATION SIZE
5.3.5 BY VERTICAL
5.3.6 BY REGION
5.4 MARKET DYNAMICS
5.4.1 DRIVERS
5.4.1.1 Technological developments in ICT, connectivity, and mobile devices
5.4.1.2 Increasing business agility to enhance decision making processes
5.4.1.3 Limitation with traditional process applications
5.4.2 RESTRAINTS
5.4.2.1 Operational issues
5.4.2.2 Misconception about SPA solutions
5.4.3 OPPORTUNITIES
5.4.3.1 Increasing business complexity
5.4.3.2 Enhancing customer onboarding
5.4.4 CHALLENGE
5.4.4.1 Integrate new and existing technology
6 INDUSTRY TRENDS
6.1 INTRODUCTION
6.2 VALUE CHAIN ANALYSIS
6.3 PORTER’S FIVE FORCES ANALYSIS
6.3.1 BARGAINING POWER OF SUPPLIERS
6.3.2 BARGAINING POWER OF BUYERS
6.3.3 THREAT FROM NEW ENTRANTS
6.3.4 THREAT FROM SUBSTITUTES
6.3.5 INTENSITY OF RIVALRY
7 SPA MARKET ANALYSIS, BY SOLUTION
7.1 INTRODUCTION
7.2 ENTERPRISE CONTENT MANAGEMENT (ECM)
7.3 BUSINESS PROCESS MANAGEMENT (BPM)
7.4 CUSTOMER EXPERIENCE MANAGEMENT (CEM)
7.5 BUSINESS INTELLIGENCE (BI) AND ANALYTICS
7.6 ENTERPRISE MOBILITY
8 SPA MARKET ANALYSIS, BY SERVICE
8.1 INTRODUCTION
8.2 SUPPORT AND MAINTENANCE SERVICES
8.3 PROFESSIONAL SERVICES
8.4 MANAGED SERVICES
9 SPA MARKET ANALYSIS, BY DEPLOYMENT TYPE
9.1 INTRODUCTION
9.2 ON-PREMISES
9.3 CLOUD
10 SPA MARKET ANALYSIS, BY ORGANIZATION SIZE
10.1 INTRODUCTION
10.2 LARGE ENTERPRISES
10.3 MEDIUM-SIZED BUSINESSES
10.4 SMALL-SIZED BUSINESSES
11 SPA MARKET ANALYSIS, BY VERTICAL
11.1 INTRODUCTION
11.2 BFSI
11.3 TELECOM AND IT
11.4 PUBLIC SECTOR, ENERGY, AND UTILITIES
11.5 MEDIA AND ENTERTAINMENT
11.6 MANUFACTURING
11.7 RETAIL
11.8 HEALTHCARE
11.9 ACADEMIA AND EDUCATION
11.10 TRANSPORTATION AND LOGISTICS
11.11 OTHER VERTICALS
12 GEOGRAPHIC ANALYSIS
12.1 INTRODUCTION
12.2 NORTH AMERICA (NA)
12.3 EUROPE
12.4 ASIA-PACIFIC (APAC)
12.5 MIDDLE EAST AND AFRICA (MEA)
12.6 LATIN AMERICA (LA)
13 COMPETITIVE LANDSCAPE
13.1 OVERVIEW
13.2 COMPETITIVE SITUATION AND TRENDS
13.2.1 NEW PRODUCT LAUNCHES
13.2.2 NEW ALLIANCES, CONTRACTS, PARTNERSHIPS, AND AGREEMENTS
13.2.3 MERGERS AND ACQUISITIONS
13.2.4 EXPANSIONS
13.2.5 OTHER DEVELOPMENTS
14 COMPANY PROFILES
14.1 INTRODUCTION
(Overview, Financials, Products & Services, Strategy, and Developments)*
14.2 EMC CORPORATION
14.3 OPENTEXT CORP.
14.4 SAP AG
14.5 LEXMARK INTERNATIONAL
14.6 PEGASYSTEM, INC.
14.7 APPIAN
14.8 INTERNATIONAL BUSINESS MACHINES CORPORATION
14.9 SALESFORCE.COM
14.10 KANA (A VERINT COMPANY)
14.11 KOFAX LIMITED
*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.
15 APPENDIX
15.1 DISCUSSION GUIDE
15.2 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
15.3 AVAILABLE CUSTOMIZATIONS
15.4 RELATED REPORTS
LIST OF TABLES
Table 1 SPA MARKET: ASSUMPTIONS
Table 2 SPA MARKET SIZE AND GROWTH, BY SUBSEGMENT, 2013–2020 ($BILLION, Y-O-Y %)
Table 3 TECHNOLOGICAL DEVELOPMENT IN ICT IS EXPECTED TO BE THE MAJOR DRIVING FACTOR FOR THE GROWTH OF THE SPA MARKET
Table 4 OPERATIONAL ISSUES IS EXPECTED TO CONFINE THE GROWTH OF SPA MARKET
Table 5 INCREASING CUSTOMER EXPERIENCE PROVIDE SIGNIFICANT OPPORTUNITY FOR VENDORS IN THE SPA MARKET
Table 6 SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($BILLION)
Table 7 ECM: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 8 BPM: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 9 CEM: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 10 BI AND ANALYTICS: SPA MARKET SIZE, BY REGION, 2013–2020 ($BILLION)
Table 11 ENTERPRISE MOBILITY: SPA MARKET SIZE, BY REGION, 2013–2020 ($BILLION)
Table 12 SPA MARKET SIZE, BY SERVICE, 2013–2020 ($BILLION)
Table 13 SUPPORT AND MAINTENANCE SERVICE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 14 PROFESSIONAL SERVICE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 15 MANAGED SERVICE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 16 SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($BILLION)
Table 17 ON-PREMISES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 18 CLOUD: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 19 SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($BILLION)
Table 20 LARGE ENTERPRISES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 21 MEDIUM-SIZED BUSINESSES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 22 SMALL-SIZED BUSINESSES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 23 SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($BILLION)
Table 24 BFSI: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 25 TELECOM AND IT: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 26 PUBLIC SECTOR, ENERGY, AND UTILITIES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 27 MEDIA AND ENTERTAINMENT: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 28 MANUFACTURING: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 29 RETAIL: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 30 HEALTHCARE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 31 ACADEMIA AND EDUCATION: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 32 TRANSPORTATION AND LOGISTICS: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 33 OTHERS: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 34 SPA MARKET SIZE, BY REGION, 2013–2020 ($BILLION)
Table 35 NA: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 36 NA: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 37 NA: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 38 NA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 39 NA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 40 EUROPE: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 41 EUROPE: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 42 EUROPE: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 43 EUROPE: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 44 EUROPE: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 45 APAC: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 46 APAC: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 47 APAC: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 48 APAC: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 49 APAC: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 50 MEA: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 51 MEA: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 52 MEA: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 53 MEA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 54 MEA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 55 LA: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 56 LA: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 57 LA: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 58 LA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 59 LA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 60 NEW PRODUCT LAUNCHES, 2012–2015
Table 61 NEW ALLIANCES, CONTRACTS, PARTNERSHIPS, AND AGREEMENTS, 2012–2015
Table 62 MERGERS AND ACQUISITIONS, 2012–2015
Table 63 EXPANSIONS, 2012–2014
Table 64 OTHER DEVELOPMENTS, 2012–2014
Table 1 SPA MARKET: ASSUMPTIONS
Table 2 SPA MARKET SIZE AND GROWTH, BY SUBSEGMENT, 2013–2020 ($BILLION, Y-O-Y %)
Table 3 TECHNOLOGICAL DEVELOPMENT IN ICT IS EXPECTED TO BE THE MAJOR DRIVING FACTOR FOR THE GROWTH OF THE SPA MARKET
Table 4 OPERATIONAL ISSUES IS EXPECTED TO CONFINE THE GROWTH OF SPA MARKET
Table 5 INCREASING CUSTOMER EXPERIENCE PROVIDE SIGNIFICANT OPPORTUNITY FOR VENDORS IN THE SPA MARKET
Table 6 SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($BILLION)
Table 7 ECM: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 8 BPM: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 9 CEM: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 10 BI AND ANALYTICS: SPA MARKET SIZE, BY REGION, 2013–2020 ($BILLION)
Table 11 ENTERPRISE MOBILITY: SPA MARKET SIZE, BY REGION, 2013–2020 ($BILLION)
Table 12 SPA MARKET SIZE, BY SERVICE, 2013–2020 ($BILLION)
Table 13 SUPPORT AND MAINTENANCE SERVICE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 14 PROFESSIONAL SERVICE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 15 MANAGED SERVICE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 16 SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($BILLION)
Table 17 ON-PREMISES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 18 CLOUD: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 19 SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($BILLION)
Table 20 LARGE ENTERPRISES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 21 MEDIUM-SIZED BUSINESSES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 22 SMALL-SIZED BUSINESSES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 23 SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($BILLION)
Table 24 BFSI: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 25 TELECOM AND IT: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 26 PUBLIC SECTOR, ENERGY, AND UTILITIES: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 27 MEDIA AND ENTERTAINMENT: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 28 MANUFACTURING: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 29 RETAIL: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 30 HEALTHCARE: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 31 ACADEMIA AND EDUCATION: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 32 TRANSPORTATION AND LOGISTICS: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 33 OTHERS: SPA MARKET SIZE, BY REGION, 2013–2020 ($MILLION)
Table 34 SPA MARKET SIZE, BY REGION, 2013–2020 ($BILLION)
Table 35 NA: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 36 NA: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 37 NA: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 38 NA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 39 NA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 40 EUROPE: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 41 EUROPE: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 42 EUROPE: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 43 EUROPE: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 44 EUROPE: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 45 APAC: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 46 APAC: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 47 APAC: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 48 APAC: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 49 APAC: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 50 MEA: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 51 MEA: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 52 MEA: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 53 MEA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 54 MEA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 55 LA: SPA MARKET SIZE, BY SOLUTION, 2013–2020 ($MILLION)
Table 56 LA: SPA MARKET SIZE, BY SERVICE, 2013–2020 ($MILLION)
Table 57 LA: SPA MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
Table 58 LA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 ($MILLION)
Table 59 LA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013–2020 ($MILLION)
Table 60 NEW PRODUCT LAUNCHES, 2012–2015
Table 61 NEW ALLIANCES, CONTRACTS, PARTNERSHIPS, AND AGREEMENTS, 2012–2015
Table 62 MERGERS AND ACQUISITIONS, 2012–2015
Table 63 EXPANSIONS, 2012–2014
Table 64 OTHER DEVELOPMENTS, 2012–2014
LIST OF FIGURES
Figure 1 GLOBAL SPA MARKET: RESEARCH DESIGN
Figure 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
Figure 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
Figure 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
Figure 5 DATA TRIANGULATION
Figure 6 SOLUTION SEGMENT IS COVERING THE MAXIMUM SHARE OF SPA MARKET (2015 VS. 2020)
Figure 7 BFSI IS EXPECTED TO LEAD THE SPA MARKET (2015 VS. 2020)
Figure 8 PROFESSIONAL SERVICES IS DOMINATING THE SPA SERVICE MARKET (2015 VS. 2020)
Figure 9 LARGE ENTERPRISES SEGMENT IS THE MARKET LEADER FOR THE SPA MARKET, BY ORGANIZATION SIZE (2015 VS. 2020)
Figure 10 NA WILL HAVE THE LARGEST MARKET SHARE FOR THE SPA MARKET IN 2015
Figure 11 INCREASING DEMAND FOR BUSINESS AGILITY BY ENTERPRISES IS DRIVING THE SPA MARKET
Figure 12 SERVICE MARKET TO GROW AT THE HIGHEST RATE AMONG THE SEGMENTS OF THE SPA MARKET IN 2020
Figure 13 PUBLIC SECTOR, ENERGY AND UTILITIES, AND BPM HOLD THE MAXIMUM SHARE IN THE SPA MARKET (2015)
Figure 14 APAC WILL GROW WITH THE HIGHEST CAGR THAN OTHER REGIONAL MARKETS BETWEEN 2015 AND 2020
Figure 15 APAC REGION WILL BE THE MOST LUCRATIVE MARKET DURING THE PERIOD 2015–2020
Figure 16 SPA MARKET: EVOLUTION
Figure 17 SPA MARKET SEGMENTATION: BY SOLUTION
Figure 18 SPA MARKET SEGMENTATION: BY SERVICE
Figure 19 SPA MARKET SEGMENTATION: BY DEPLOYMENT TYPE
Figure 20 SPA MARKET SEGMENTATION: BY ORGANIZATION SIZE
Figure 21 SPA MARKET SEGMENTATION: BY VERTICAL
Figure 22 SPA MARKET SEGMENTATION: BY REGION
Figure 23 THE LIMITATIONS IN EXISITING PROCESS APPLICATION IS EXPECTED TO FUEL THE GROWTH IN THE SPA MARKET
Figure 24 VALUE CHAIN: SPA MARKET
Figure 25 PORTER’S FIVE FORCES ANALYSIS
Figure 26 SOLUTION MARKET IS DOMINATED BY BPM SOLUTIONS
Figure 27 APAC WILL GROW WITH THE HIGHEST CAGR DURING THE FORECAST PERIOD
Figure 28 BPM TO WITNESS THE HIGHEST GROWTH IN THE APAC REGION
Figure 29 APAC REGION WILL BE THE MOST ATTRACTIVE MARKET FOR CEM
Figure 30 APAC REGION WILL BE THE MOST LUCRATIVE MARKET FOR BI AND ANALYTICS
Figure 31 APAC REGION WILL PROVIDE GROWTH OPPORTUNITIES FOR ENTERPRISE MOBILITY MARKET
Figure 32 PROFESSIONAL SERVICE WILL LEAD THESERVICE MARKET
Figure 33 APAC WILL GROW WITH THE HIGHEST CAGR THROUGHOUT THE FORECAST PERIOD
Figure 34 PROFESSIONAL SERVICE MARKET WILL GAIN MORE TRACTION IN THE NA REGION
Figure 35 APAC REGION WILL BE THE MOST LUCRATIVE MARKET FOR MANAGED SERVICES IN 2020
Figure 36 ON-PREMISES ACCOUNTS FOR THE MAXIMUM SHARE IN THE DEPLOYMENT MARKET
Figure 37 NA REGION DOMINATES THE ON-PREMISES MARKET DURING THE FORECAST PERIOD
Figure 38 APAC IS EXPECTED TO BE A LUCRATIVE REGION FOR THE CLOUD MARKET
Figure 39 SMALL SIZED BUSINESSES WILL GROW WITH THE HIGHEST CAGR IN THE SPA MARKET BY ORGANIZATION SIZE
Figure 40 NA REGION DOMINATES THE LARGE ENTERPRISES MARKET THROUGHOUT THE FORECAST PERIOD
Figure 41 APAC IS EXPECTED TO BE A LUCRATIVE REGION FOR THE MEDIUM-SIZED BUSINESSES MARKET
Figure 42 APAC REGION IS EXPECTED TO HAVE THE LARGEST MARKET SHARE IN THE SPA MARKET IN 2020
Figure 43 SPA WILL WITNESS HIGH RATE OF ADOPION FROM THE BFSI SECTOR
Figure 44 APAC IS EXPECTED TO SHOW HIGH GROWTH RATE FOR SPA ADOPTION IN BFSI VERTICAL
Figure 45 TELECOM AND IT VERTICAL IN APAC IS EXPECTED TO SHOW HIGH GROWTH RATE AMONG ALL OTHER REGIONS
Figure 46 APAC HAS THE HIGHEST GROWTH RATE IN THE PUBLIC SECTOR, ENERGY, AND UTILITIES VERTICAL
Figure 47 MEDIA AND ENTERTAINMENT VERTICAL WILL GAIN TRACTION IN THE APAC REGION
Figure 48 APAC HAS THE HIGHEST MARKET SHARE IN MANUFACTURING VERTICAL
Figure 49 APAC WILL SHOW HIGH GROWTH RATE FOR RETAIL VERTICAL
Figure 50 APAC HAS THE HIGHEST MARKET SHARE IN HEALTHCARE VERTICAL
Figure 51 NA HAS THE HIGHEST MARKET SIZE IN ACADEMIA AND EDUCATION VERTICAL
Figure 52 NA HAS THE HIGHEST MARKET SIZE IN TRANSPORTATION AND LOGISTICS VERTICAL
Figure 53 NA HAS THE HIGHEST MARKET SHARE IN OTHERS VERTICAL
Figure 54 NA HAS THE MAXIMUM MARKET SIZE OF THE GLOBAL SPA MARKET
Figure 55 REGIONAL SNAPSHOT: APAC IS EMERGING AS A NEW HOTSPOT
Figure 56 APAC: AN ATTRACTIVE DESTINATION FOR SPA
Figure 57 NA MARKET SNAPSHOT: PRESENCE OF MAJOR INDUSTRIES IS A FACTOR CONTRIBUTING TOWARD THE GROWTH IN THE NA REGION
Figure 58 BPM MARKET IS EXPECTED TO DOMINATE THE SPA MARKET IN NA
Figure 59 ENTERPRISE MOBILITY MARKET IS EXPECTED TO GROW WITH THE HIGHEST CAGR IN EUROPE DURING 2015–2020
Figure 60 APAC MARKET SNAPSHOT: THE DEMAND IN THE REGION IS DRIVEN BY INCREASING NEED FOR PROCESS AUTOMATION
Figure 61 APAC REPRESENTS HUGE GROWTH OPPORTUNITIES FOR ENTERPRISE MOBILITY
Figure 62 EMERGING MARKETS OF MEA PRESENTS GROWTH PROSPECTS FOR THE BPM MARKET
Figure 63 BPM MARKET IS EXPECTED TO GAIN TRACTION IN THE LA REGION
Figure 64 COMPANIES ADOPTED MERGERS AND ACQUISITIONS AS THE KEY GROWTH STRATEGY OVER THE LAST 4 YEARS
Figure 65 AREA-CHART SHOWING HISTORICAL CAGR OF TOP 5 PLAYERS
Figure 66 MARKET EVALUATION FRAMEWORK: MERGERS AND ACQUISITIONS HAS FUELED GROWTH IN 2012–2015
Figure 67 BATTLE FOR MARKET SHARE: MERGERS AND ACQUISITIONS IS THE KEY STRATEGY
Figure 68 GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS
Figure 69 EMC CORPORATION: COMPANY SNAPSHOT
Figure 70 EMC CORPORATION: SWOT ANALYSIS
Figure 71 OPENTEXT CORP: COMPANY SNAPSHOT
Figure 72 OPENTEXT CORP.: SWOT ANALYSIS
Figure 73 SAP AG: COMPANY SNAPSHOT
Figure 74 SAP AG: SWOT ANALYSIS
Figure 75 LEXMARK INTERNATIONAL: COMPANY SNAPSHOT
Figure 76 LEXMARK INTERNATIONAL: SWOT ANALYSIS
Figure 77 PEGASYSTEM, INC.: COMPANY SNAPSHOT
Figure 78 PEGASYSTEMS, INC.: SWOT ANALYSIS
Figure 79 IBM: COMPANY SNAPSHOT
Figure 80 SALESFORCE.COM: COMPANY SNAPSHOT
Figure 81 KOFAX LIMITED: COMPANY SNAPSHOT
Figure 1 GLOBAL SPA MARKET: RESEARCH DESIGN
Figure 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
Figure 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
Figure 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
Figure 5 DATA TRIANGULATION
Figure 6 SOLUTION SEGMENT IS COVERING THE MAXIMUM SHARE OF SPA MARKET (2015 VS. 2020)
Figure 7 BFSI IS EXPECTED TO LEAD THE SPA MARKET (2015 VS. 2020)
Figure 8 PROFESSIONAL SERVICES IS DOMINATING THE SPA SERVICE MARKET (2015 VS. 2020)
Figure 9 LARGE ENTERPRISES SEGMENT IS THE MARKET LEADER FOR THE SPA MARKET, BY ORGANIZATION SIZE (2015 VS. 2020)
Figure 10 NA WILL HAVE THE LARGEST MARKET SHARE FOR THE SPA MARKET IN 2015
Figure 11 INCREASING DEMAND FOR BUSINESS AGILITY BY ENTERPRISES IS DRIVING THE SPA MARKET
Figure 12 SERVICE MARKET TO GROW AT THE HIGHEST RATE AMONG THE SEGMENTS OF THE SPA MARKET IN 2020
Figure 13 PUBLIC SECTOR, ENERGY AND UTILITIES, AND BPM HOLD THE MAXIMUM SHARE IN THE SPA MARKET (2015)
Figure 14 APAC WILL GROW WITH THE HIGHEST CAGR THAN OTHER REGIONAL MARKETS BETWEEN 2015 AND 2020
Figure 15 APAC REGION WILL BE THE MOST LUCRATIVE MARKET DURING THE PERIOD 2015–2020
Figure 16 SPA MARKET: EVOLUTION
Figure 17 SPA MARKET SEGMENTATION: BY SOLUTION
Figure 18 SPA MARKET SEGMENTATION: BY SERVICE
Figure 19 SPA MARKET SEGMENTATION: BY DEPLOYMENT TYPE
Figure 20 SPA MARKET SEGMENTATION: BY ORGANIZATION SIZE
Figure 21 SPA MARKET SEGMENTATION: BY VERTICAL
Figure 22 SPA MARKET SEGMENTATION: BY REGION
Figure 23 THE LIMITATIONS IN EXISITING PROCESS APPLICATION IS EXPECTED TO FUEL THE GROWTH IN THE SPA MARKET
Figure 24 VALUE CHAIN: SPA MARKET
Figure 25 PORTER’S FIVE FORCES ANALYSIS
Figure 26 SOLUTION MARKET IS DOMINATED BY BPM SOLUTIONS
Figure 27 APAC WILL GROW WITH THE HIGHEST CAGR DURING THE FORECAST PERIOD
Figure 28 BPM TO WITNESS THE HIGHEST GROWTH IN THE APAC REGION
Figure 29 APAC REGION WILL BE THE MOST ATTRACTIVE MARKET FOR CEM
Figure 30 APAC REGION WILL BE THE MOST LUCRATIVE MARKET FOR BI AND ANALYTICS
Figure 31 APAC REGION WILL PROVIDE GROWTH OPPORTUNITIES FOR ENTERPRISE MOBILITY MARKET
Figure 32 PROFESSIONAL SERVICE WILL LEAD THESERVICE MARKET
Figure 33 APAC WILL GROW WITH THE HIGHEST CAGR THROUGHOUT THE FORECAST PERIOD
Figure 34 PROFESSIONAL SERVICE MARKET WILL GAIN MORE TRACTION IN THE NA REGION
Figure 35 APAC REGION WILL BE THE MOST LUCRATIVE MARKET FOR MANAGED SERVICES IN 2020
Figure 36 ON-PREMISES ACCOUNTS FOR THE MAXIMUM SHARE IN THE DEPLOYMENT MARKET
Figure 37 NA REGION DOMINATES THE ON-PREMISES MARKET DURING THE FORECAST PERIOD
Figure 38 APAC IS EXPECTED TO BE A LUCRATIVE REGION FOR THE CLOUD MARKET
Figure 39 SMALL SIZED BUSINESSES WILL GROW WITH THE HIGHEST CAGR IN THE SPA MARKET BY ORGANIZATION SIZE
Figure 40 NA REGION DOMINATES THE LARGE ENTERPRISES MARKET THROUGHOUT THE FORECAST PERIOD
Figure 41 APAC IS EXPECTED TO BE A LUCRATIVE REGION FOR THE MEDIUM-SIZED BUSINESSES MARKET
Figure 42 APAC REGION IS EXPECTED TO HAVE THE LARGEST MARKET SHARE IN THE SPA MARKET IN 2020
Figure 43 SPA WILL WITNESS HIGH RATE OF ADOPION FROM THE BFSI SECTOR
Figure 44 APAC IS EXPECTED TO SHOW HIGH GROWTH RATE FOR SPA ADOPTION IN BFSI VERTICAL
Figure 45 TELECOM AND IT VERTICAL IN APAC IS EXPECTED TO SHOW HIGH GROWTH RATE AMONG ALL OTHER REGIONS
Figure 46 APAC HAS THE HIGHEST GROWTH RATE IN THE PUBLIC SECTOR, ENERGY, AND UTILITIES VERTICAL
Figure 47 MEDIA AND ENTERTAINMENT VERTICAL WILL GAIN TRACTION IN THE APAC REGION
Figure 48 APAC HAS THE HIGHEST MARKET SHARE IN MANUFACTURING VERTICAL
Figure 49 APAC WILL SHOW HIGH GROWTH RATE FOR RETAIL VERTICAL
Figure 50 APAC HAS THE HIGHEST MARKET SHARE IN HEALTHCARE VERTICAL
Figure 51 NA HAS THE HIGHEST MARKET SIZE IN ACADEMIA AND EDUCATION VERTICAL
Figure 52 NA HAS THE HIGHEST MARKET SIZE IN TRANSPORTATION AND LOGISTICS VERTICAL
Figure 53 NA HAS THE HIGHEST MARKET SHARE IN OTHERS VERTICAL
Figure 54 NA HAS THE MAXIMUM MARKET SIZE OF THE GLOBAL SPA MARKET
Figure 55 REGIONAL SNAPSHOT: APAC IS EMERGING AS A NEW HOTSPOT
Figure 56 APAC: AN ATTRACTIVE DESTINATION FOR SPA
Figure 57 NA MARKET SNAPSHOT: PRESENCE OF MAJOR INDUSTRIES IS A FACTOR CONTRIBUTING TOWARD THE GROWTH IN THE NA REGION
Figure 58 BPM MARKET IS EXPECTED TO DOMINATE THE SPA MARKET IN NA
Figure 59 ENTERPRISE MOBILITY MARKET IS EXPECTED TO GROW WITH THE HIGHEST CAGR IN EUROPE DURING 2015–2020
Figure 60 APAC MARKET SNAPSHOT: THE DEMAND IN THE REGION IS DRIVEN BY INCREASING NEED FOR PROCESS AUTOMATION
Figure 61 APAC REPRESENTS HUGE GROWTH OPPORTUNITIES FOR ENTERPRISE MOBILITY
Figure 62 EMERGING MARKETS OF MEA PRESENTS GROWTH PROSPECTS FOR THE BPM MARKET
Figure 63 BPM MARKET IS EXPECTED TO GAIN TRACTION IN THE LA REGION
Figure 64 COMPANIES ADOPTED MERGERS AND ACQUISITIONS AS THE KEY GROWTH STRATEGY OVER THE LAST 4 YEARS
Figure 65 AREA-CHART SHOWING HISTORICAL CAGR OF TOP 5 PLAYERS
Figure 66 MARKET EVALUATION FRAMEWORK: MERGERS AND ACQUISITIONS HAS FUELED GROWTH IN 2012–2015
Figure 67 BATTLE FOR MARKET SHARE: MERGERS AND ACQUISITIONS IS THE KEY STRATEGY
Figure 68 GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS
Figure 69 EMC CORPORATION: COMPANY SNAPSHOT
Figure 70 EMC CORPORATION: SWOT ANALYSIS
Figure 71 OPENTEXT CORP: COMPANY SNAPSHOT
Figure 72 OPENTEXT CORP.: SWOT ANALYSIS
Figure 73 SAP AG: COMPANY SNAPSHOT
Figure 74 SAP AG: SWOT ANALYSIS
Figure 75 LEXMARK INTERNATIONAL: COMPANY SNAPSHOT
Figure 76 LEXMARK INTERNATIONAL: SWOT ANALYSIS
Figure 77 PEGASYSTEM, INC.: COMPANY SNAPSHOT
Figure 78 PEGASYSTEMS, INC.: SWOT ANALYSIS
Figure 79 IBM: COMPANY SNAPSHOT
Figure 80 SALESFORCE.COM: COMPANY SNAPSHOT
Figure 81 KOFAX LIMITED: COMPANY SNAPSHOT
