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Global Technical Support Outsourcing Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

August 2018 | 120 pages | ID: GEB46E30ADAEN
GlobalInfoResearch

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Technical support outsourcing provides technical support services across various ?business to business? and ?business to customer? segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.

SCOPE OF THE REPORT:

This report studies the Technical Support Outsourcing market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Technical Support Outsourcing market by product type and applications/end industries.
The key factor challenging technical support outsourcing services is the loss of quality control on company?s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.
APAC dominates the technical support outsourcing market throughout the forecast. Regions such as India and China provide low-cost labor with a strong knowledge base. Other regions are outsourcing their technical support services to these regions in APAC. This will have a posititve impact on the technical support outsourcing market size.
The global Technical Support Outsourcing market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Technical Support Outsourcing.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers
  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys
Market Segment by Regions, regional analysis covers
  • North America (United States, Canada and Mexico)
  • Europe (Germany, France, UK, Russia and Italy)
  • Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
  • South America (Brazil, Argentina, Colombia)
  • Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
  • Pre-Sales Support Service
  • Post-Sale Support Service
  • Managed Technical Support Service
  • Enterprise Technical Helpdesk Services
Market Segment by Applications, can be divided into
  • Information Technology
  • Finance
  • Human Capital
  • Production & Manufacturing
  • Telecommunication
  • Automotive
  • Energy & Utilities
  • Education
  • Media & Entertainment
1 TECHNICAL SUPPORT OUTSOURCING MARKET OVERVIEW

1.1 Product Overview and Scope of Technical Support Outsourcing
1.2 Classification of Technical Support Outsourcing by Types
  1.2.1 Global Technical Support Outsourcing Revenue Comparison by Types (2017-2023)
  1.2.2 Global Technical Support Outsourcing Revenue Market Share by Types in 2017
  1.2.3 Pre-Sales Support Service
  1.2.4 Post-Sale Support Service
  1.2.5 Managed Technical Support Service
  1.2.6 Enterprise Technical Helpdesk Services
1.3 Global Technical Support Outsourcing Market by Application
  1.3.1 Global Technical Support Outsourcing Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Information Technology
  1.3.3 Finance
  1.3.4 Human Capital
  1.3.5 Production & Manufacturing
  1.3.6 Telecommunication
  1.3.7 Automotive
  1.3.8 Energy & Utilities
  1.3.9 Education
  1.3.10 Media & Entertainment
1.4 Global Technical Support Outsourcing Market by Regions
  1.4.1 Global Technical Support Outsourcing Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Technical Support Outsourcing Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Technical Support Outsourcing Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Technical Support Outsourcing Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Technical Support Outsourcing Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Technical Support Outsourcing Status and Prospect (2013-2023)
1.5 Global Market Size of Technical Support Outsourcing (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Accenture
  2.1.1 Business Overview
  2.1.2 Technical Support Outsourcing Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Accenture Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.2 Collabera
  2.2.1 Business Overview
  2.2.2 Technical Support Outsourcing Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Collabera Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.3 Genpact
  2.3.1 Business Overview
  2.3.2 Technical Support Outsourcing Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 Genpact Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.4 HCL Technologies
  2.4.1 Business Overview
  2.4.2 Technical Support Outsourcing Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 HCL Technologies Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.5 Infosys
  2.5.1 Business Overview
  2.5.2 Technical Support Outsourcing Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Infosys Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET COMPETITION, BY PLAYERS

3.1 Global Technical Support Outsourcing Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Technical Support Outsourcing Players Market Share
  3.2.2 Top 10 Technical Support Outsourcing Players Market Share
3.3 Market Competition Trend

4 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET SIZE BY REGIONS

4.1 Global Technical Support Outsourcing Revenue and Market Share by Regions
4.2 North America Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
4.3 Europe Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
4.5 South America Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Technical Support Outsourcing Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA TECHNICAL SUPPORT OUTSOURCING REVENUE BY COUNTRIES

5.1 North America Technical Support Outsourcing Revenue by Countries (2013-2018)
5.2 USA Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
5.3 Canada Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
5.4 Mexico Technical Support Outsourcing Revenue and Growth Rate (2013-2018)

6 EUROPE TECHNICAL SUPPORT OUTSOURCING REVENUE BY COUNTRIES

6.1 Europe Technical Support Outsourcing Revenue by Countries (2013-2018)
6.2 Germany Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
6.3 UK Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
6.4 France Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
6.5 Russia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
6.6 Italy Technical Support Outsourcing Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC TECHNICAL SUPPORT OUTSOURCING REVENUE BY COUNTRIES

7.1 Asia-Pacific Technical Support Outsourcing Revenue by Countries (2013-2018)
7.2 China Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
7.3 Japan Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
7.4 Korea Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
7.5 India Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA TECHNICAL SUPPORT OUTSOURCING REVENUE BY COUNTRIES

8.1 South America Technical Support Outsourcing Revenue by Countries (2013-2018)
8.2 Brazil Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
8.3 Argentina Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
8.4 Colombia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE TECHNICAL SUPPORT OUTSOURCING BY COUNTRIES

9.1 Middle East and Africa Technical Support Outsourcing Revenue by Countries (2013-2018)
9.2 Saudi Arabia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
9.3 UAE Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
9.4 Egypt Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
9.5 Nigeria Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
9.6 South Africa Technical Support Outsourcing Revenue and Growth Rate (2013-2018)

10 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET SEGMENT BY TYPE

10.1 Global Technical Support Outsourcing Revenue and Market Share by Type (2013-2018)
10.2 Global Technical Support Outsourcing Market Forecast by Type (2018-2023)
10.3 Pre-Sales Support Service Revenue Growth Rate (2013-2023)
10.4 Post-Sale Support Service Revenue Growth Rate (2013-2023)
10.5 Managed Technical Support Service Revenue Growth Rate (2013-2023)
10.6 Enterprise Technical Helpdesk Services Revenue Growth Rate (2013-2023)

11 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET SEGMENT BY APPLICATION

11.1 Global Technical Support Outsourcing Revenue Market Share by Application (2013-2018)
11.2 Technical Support Outsourcing Market Forecast by Application (2018-2023)
11.3 Information Technology Revenue Growth (2013-2018)
11.4 Finance Revenue Growth (2013-2018)
11.5 Human Capital Revenue Growth (2013-2018)
11.6 Production & Manufacturing Revenue Growth (2013-2018)
11.7 Telecommunication Revenue Growth (2013-2018)
11.8 Automotive Revenue Growth (2013-2018)
11.9 Energy & Utilities Revenue Growth (2013-2018)
11.10 Education Revenue Growth (2013-2018)
11.11 Media & Entertainment Revenue Growth (2013-2018)

12 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET SIZE FORECAST (2018-2023)

12.1 Global Technical Support Outsourcing Market Size Forecast (2018-2023)
12.2 Global Technical Support Outsourcing Market Forecast by Regions (2018-2023)
12.3 North America Technical Support Outsourcing Revenue Market Forecast (2018-2023)
12.4 Europe Technical Support Outsourcing Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Technical Support Outsourcing Revenue Market Forecast (2018-2023)
12.6 South America Technical Support Outsourcing Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Technical Support Outsourcing Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source



LIST OF TABLES AND FIGURES

Figure Technical Support Outsourcing Picture
Table Product Specifications of Technical Support Outsourcing
Table Global Technical Support Outsourcing and Revenue (Million USD) Market Split by Product Type
Figure Global Technical Support Outsourcing Revenue Market Share by Types in 2017
Figure Pre-Sales Support Service Picture
Figure Post-Sale Support Service Picture
Figure Managed Technical Support Service Picture
Figure Enterprise Technical Helpdesk Services Picture
Table Global Technical Support Outsourcing Revenue (Million USD) by Application (2013-2023)
Figure Technical Support Outsourcing Revenue Market Share by Applications in 2017
Figure Information Technology Picture
Figure Finance Picture
Figure Human Capital Picture
Figure Production & Manufacturing Picture
Figure Telecommunication Picture
Figure Automotive Picture
Figure Energy & Utilities Picture
Figure Education Picture
Figure Media & Entertainment Picture
Table Global Market Technical Support Outsourcing Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Technical Support Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Technical Support Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Technical Support Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Technical Support Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Technical Support Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Technical Support Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Table Accenture Basic Information, Manufacturing Base and Competitors
Table Accenture Technical Support Outsourcing Type and Applications
Table Accenture Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Collabera Basic Information, Manufacturing Base and Competitors
Table Collabera Technical Support Outsourcing Type and Applications
Table Collabera Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Genpact Basic Information, Manufacturing Base and Competitors
Table Genpact Technical Support Outsourcing Type and Applications
Table Genpact Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table HCL Technologies Basic Information, Manufacturing Base and Competitors
Table HCL Technologies Technical Support Outsourcing Type and Applications
Table HCL Technologies Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Infosys Basic Information, Manufacturing Base and Competitors
Table Infosys Technical Support Outsourcing Type and Applications
Table Infosys Technical Support Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Global Technical Support Outsourcing Revenue (Million USD) by Players (2013-2018)
Table Global Technical Support Outsourcing Revenue Share by Players (2013-2018)
Figure Global Technical Support Outsourcing Revenue Share by Players in 2016
Figure Global Technical Support Outsourcing Revenue Share by Players in 2017
Figure Global Top 5 Players Technical Support Outsourcing Revenue Market Share in 2017
Figure Global Top 10 Players Technical Support Outsourcing Revenue Market Share in 2017
Figure Global Technical Support Outsourcing Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Technical Support Outsourcing Revenue (Million USD) by Regions (2013-2018)
Table Global Technical Support Outsourcing Revenue Market Share by Regions (2013-2018)
Figure Global Technical Support Outsourcing Revenue Market Share by Regions (2013-2018)
Figure Global Technical Support Outsourcing Revenue Market Share by Regions in 2017
Figure North America Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Europe Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure South America Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Table North America Technical Support Outsourcing Revenue by Countries (2013-2018)
Table North America Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure North America Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure North America Technical Support Outsourcing Revenue Market Share by Countries in 2017
Figure USA Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Canada Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Mexico Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Table Europe Technical Support Outsourcing Revenue (Million USD) by Countries (2013-2018)
Figure Europe Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Europe Technical Support Outsourcing Revenue Market Share by Countries in 2017
Figure Germany Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure UK Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure France Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Russia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Italy Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Technical Support Outsourcing Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Technical Support Outsourcing Revenue Market Share by Countries in 2017
Figure China Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Japan Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Korea Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure India Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Table South America Technical Support Outsourcing Revenue by Countries (2013-2018)
Table South America Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure South America Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure South America Technical Support Outsourcing Revenue Market Share by Countries in 2017
Figure Brazil Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Argentina Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Colombia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Technical Support Outsourcing Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Technical Support Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Technical Support Outsourcing Revenue Market Share by Countries in 2017
Figure Saudi Arabia Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure UAE Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Egypt Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure Nigeria Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Figure South Africa Technical Support Outsourcing Revenue and Growth Rate (2013-2018)
Table Global Technical Support Outsourcing Revenue (Million USD) by Type (2013-2018)
Table Global Technical Support Outsourcing Revenue Share by Type (2013-2018)
Figure Global Technical Support Outsourcing Revenue Share by Type (2013-2018)
Figure Global Technical Support Outsourcing Revenue Share by Type in 2017
Table Global Technical Support Outsourcing Revenue Forecast by Type (2018-2023)
Figure Global Technical Support Outsourcing Market Share Forecast by Type (2018-2023)
Figure Global Pre-Sales Support Service Revenue Growth Rate (2013-2018)
Figure Global Post-Sale Support Service Revenue Growth Rate (2013-2018)
Figure Global Managed Technical Support Service Revenue Growth Rate (2013-2018)
Figure Global Enterprise Technical Helpdesk Services Revenue Growth Rate (2013-2018)
Table Global Technical Support Outsourcing Revenue by Application (2013-2018)
Table Global Technical Support Outsourcing Revenue Share by Application (2013-2018)
Figure Global Technical Support Outsourcing Revenue Share by Application (2013-2018)
Figure Global Technical Support Outsourcing Revenue Share by Application in 2017
Table Global Technical Support Outsourcing Revenue Forecast by Application (2018-2023)
Figure Global Technical Support Outsourcing Market Share Forecast by Application (2018-2023)
Figure Global Information Technology Revenue Growth Rate (2013-2018)
Figure Global Finance Revenue Growth Rate (2013-2018)
Figure Global Human Capital Revenue Growth Rate (2013-2018)
Figure Global Production & Manufacturing Revenue Growth Rate (2013-2018)
Figure Global Telecommunication Revenue Growth Rate (2013-2018)
Figure Global Automotive Revenue Growth Rate (2013-2018)
Figure Global Energy & Utilities Revenue Growth Rate (2013-2018)
Figure Global Education Revenue Growth Rate (2013-2018)
Figure Global Media & Entertainment Revenue Growth Rate (2013-2018)
Figure Global Technical Support Outsourcing Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Technical Support Outsourcing Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Technical Support Outsourcing Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Technical Support Outsourcing Revenue Market Forecast (2018-2023)
Figure Europe Technical Support Outsourcing Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Technical Support Outsourcing Revenue Market Forecast (2018-2023)
Figure South America Technical Support Outsourcing Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Technical Support Outsourcing Revenue Market Forecast (2018-2023)


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