BPO Services in the United States

November 2020 | 46 pages | ID: B7BB5DA7D7CEN
MarketLine

Abstracts

BPO Services in the United States

Summary

BPO Services in the United States industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

• BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
• The US BPO services market is expected to generate total revenues of $91.4bn in 2020, representing a compound annual growth rate (CAGR) of 2.4% between 2016 and 2020.
• The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $28.4bn, equivalent to 31.1% of the market's overall value.
• The strong growth of business activity in 2019, based on improved confidence regarding the macroeconomic environment, boosted demand in the market that year.

Scope

• Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United States
• Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United States
• Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
• Add weight to presentations and pitches by understanding the future growth prospects of the United States bpo services market with five year forecasts

Reasons to Buy

• What was the size of the United States bpo services market by value in 2020?
• What will be the size of the United States bpo services market in 2025?
• What factors are affecting the strength of competition in the United States bpo services market?
• How has the market performed over the last five years?
• What are the main segments that make up the United States's bpo services market?

Contents

1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape

2 MARKET OVERVIEW

2.1. Market definition
2.2. Market analysis

3 MARKET DATA

3.1. Market value

4 MARKET SEGMENTATION

4.1. Category segmentation
4.2. Geography segmentation

5 MARKET OUTLOOK

5.1. Market value forecast

6 FIVE FORCES ANALYSIS

6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry

7 COMPETITIVE LANDSCAPE

7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?

8 COMPANY PROFILES

8.1. Accenture plc
8.2. Infosys Limited
8.3. Cognizant Technology Solutions Corp
8.4. SYNNEX Corporation

9 MACROECONOMIC INDICATORS

9.1. Country data

10 APPENDIX

10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

List Of Tables

LIST OF TABLES

Table 1: United States bpo services market value: $ million, 2016-20(e)
Table 2: United States bpo services market category segmentation: $ million, 2020(e)
Table 3: United States bpo services market geography segmentation: $ million, 2020(e)
Table 4: United States bpo services market value forecast: $ million, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Key Employees
Table 7: Accenture plc: Key Employees Continued
Table 8: Infosys Limited: key facts
Table 9: Infosys Limited: Key Employees
Table 10: Infosys Limited: Key Employees Continued
Table 11: Cognizant Technology Solutions Corp: key facts
Table 12: Cognizant Technology Solutions Corp: Key Employees
Table 13: Cognizant Technology Solutions Corp: Key Employees Continued
Table 14: SYNNEX Corporation: key facts
Table 15: SYNNEX Corporation: Key Employees
Table 16: SYNNEX Corporation: Key Employees Continued
Table 17: United States size of population (million), 2016-20
Table 18: United States gdp (constant 2005 prices, $ billion), 2016-20
Table 19: United States gdp (current prices, $ billion), 2016-20
Table 20: United States inflation, 2016-20
Table 21: United States consumer price index (absolute), 2016-20
Table 22: United States exchange rate, 2015-19

List Of Figures

LIST OF FIGURES

Figure 1: United States bpo services market value: $ million, 2016-20(e)
Figure 2: United States bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: United States bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: United States bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in the United States, 2020
Figure 6: Drivers of buyer power in the bpo services market in the United States, 2020
Figure 7: Drivers of supplier power in the bpo services market in the United States, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in the United States, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in the United States, 2020

COMPANIES MENTIONED

Accenture plc
Infosys Limited
Cognizant Technology Solutions Corp
SYNNEX Corporation