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Field Force Automation Market by Component (Solution, Service), Deployment Mode (Cloud-based, On-premises), Organization Size (Large Enterprises, Small and Medium-sized Enterprises), Industry Verticals (IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Real Estate, Energy and Utilities, and Others), and Region 2024-2032

January 2024 | 139 pages | ID: FB14BE528C73EN
IMARC Group

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The global field force automation market size reached US$ 2.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 10.0 Billion by 2032, exhibiting a growth rate (CAGR) of 15.89% during 2024-2032. The steadily expanding information technology (IT) sector, the enhanced operational efficiency of organizations, and the increasing penetration of cloud-based solutions represent some of the key factors driving the market.

Field force automation (FFA) is an advanced software designed to establish bi-directional information flow regarding sales and service in real-time through employing communication technologies. It enables technicians and head office staff to utilize handheld wireless devices for capturing and transferring data immediately in the back-end accounting systems to eliminate the time spent on manual data and eradicate errors associated with the entry. FFA offers data-driven efficiency, streamlines operations, tracks field executive performance via gaining better visibility, provides better customer experience, and automates diverse business operations. This, in turn, helps organizations make informed decisions, improve operational execution and compliance, ensure easier onboarding, and drive productivity in the respective field. As a result, FFA is extensively used by end users for enterprise resource planning (ERP), resolving communication challenges, and efficient workforce and logistics management.

Field Force Automation (FFA) Market Trends:
The widespread adoption of FFA across various industrial verticals due to the increasing need for robust and automated solutions to streamline diverse operations and maximize the field force efficiency represents one of the prime factors driving the market growth. Additionally, the extensive FFA usage to perform automatic schedules, ensure attendance management, monitor the workforce, and cater to geographically dispersed customers is acting as another growth-inducing factor. In line with this, significant improvements in the information technology (IT) sector and the growing penetration of several internet-enabled connected devices with cloud solutions are supporting the market growth. The market is also driven by the trend of bring your own device (BYOD) within enterprises. Moreover, the emergence of advanced analytics and mobile-based sales force automation software and the large-scale integration of artificial intelligence (AI) solutions are favoring the market growth. These technologies help generate accurate reports-based insights, forecast past sales through data analysis, ensure customer relationship management (CRM), and increase overall workflow. Furthermore, the escalating product employment in the fast-moving consumer goods (FMCG) sector, owing to its various advantages, including enhanced stock tracking, easy distribution, better sales strategy, and effective sales order management, is propelling the market growth. Apart from this, rapid digitalization, fueling utilization of electronic gadgets, and strategic collaborations amongst key players to engineer products with improved attributes are positively impacting the market growth.

Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each segment of the global field force automation market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on component, deployment mode, organization size, and industry verticals.

Component Insights:

Solution
Service

The report has also provided a detailed breakup and analysis of the field force automation market based on the component. This includes solutions and services. According to the report, solutions represented the largest segment.

Deployment Mode Insights:

Cloud-based
On-premises

A detailed breakup and analysis of the field force automation market based on the deployment mode has also been provided in the report. This includes cloud-based and on-premises. According to the report, cloud-based accounted for the largest market share.

Organization Size Insights:

Large Enterprises
Small and Medium-sized Enterprises

The report has also provided a detailed breakup and analysis of the field force automation market based on the organization size. This includes large, and small and medium-sized enterprises. According to the report, large enterprises represented the largest segment.

Industry Verticals Insights:

IT and Telecom
Healthcare and Life Sciences
Manufacturing
Transportation and Logistics
Construction and Real Estate
Energy and Utilities
Others

A detailed breakup and analysis of the field force automation market based on the industry verticals has also been provided in the report. This includes IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and real estate, energy and utilities, and others. According to the report, manufacturing accounted for the largest market share.

Regional Insights:

North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa

The report has also provided a comprehensive analysis of all the major regional markets that include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for field force automation. Some of the factors driving the North America field force automation market included the widespread adoption of FFA across various industrial verticals, the increasing need to streamline diverse operations, and significant improvements in the information technology (IT) sector.

Competitive Landscape:
The report has also provided a comprehensive analysis of the competitive landscape in the global field force automation market. Detailed profiles of all major companies have also been provided. Some of the companies covered include Accruent LLC (Fortive Corporation), BT Group plc, Channelplay Limited, Fieldez Technologies Pvt. Ltd., Folio3 Software Inc., Infosys Limited, Kloudq Technologies Limited, Leadsquared, ServiceMax, VisitBasis Tech LLC, etc.

Key Questions Answered in This Report:
How has the global field force automation market performed so far and how will it perform in the coming years?
What are the drivers, restraints, and opportunities in the global field force automation market?
What are the key regional markets?
Which countries represent the most attractive field force automation markets?
What is the breakup of the market based on the component?
What is the breakup of the market based on the deployment mode?
What is the breakup of the market based on the organization size?
What is the breakup of the market based on the industry vertical?
What is the competitive structure of the global field force automation market?
Who are the key players/companies in the global field force automation market?
1 PREFACE


2 SCOPE AND METHODOLOGY

2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
  2.3.1 Primary Sources
  2.3.2 Secondary Sources
2.4 Market Estimation
  2.4.1 Bottom-Up Approach
  2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 EXECUTIVE SUMMARY


4 INTRODUCTION

4.1 Overview
4.2 Key Industry Trends

5 GLOBAL FIELD FORCE AUTOMATION MARKET

5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 MARKET BREAKUP BY COMPONENT

6.1 Solution
  6.1.1 Market Trends
  6.1.2 Market Forecast
6.2 Services
  6.2.1 Market Trends
  6.2.2 Market Forecast

7 MARKET BREAKUP BY DEPLOYMENT MODE

7.1 Cloud-based
  7.1.1 Market Trends
  7.1.2 Market Forecast
7.2 On-premises
  7.2.1 Market Trends
  7.2.2 Market Forecast

8 MARKET BREAKUP BY ORGANIZATION SIZE

8.1 Large Enterprises
  8.1.1 Market Trends
  8.1.2 Market Forecast
8.2 Small and Medium-sized Enterprises
  8.2.1 Market Trends
  8.2.2 Market Forecast

9 MARKET BREAKUP BY INDUSTRY VERTICALS

9.1 IT and Telecom
  9.1.1 Market Trends
  9.1.2 Market Forecast
9.2 Healthcare and Life Sciences
  9.2.1 Market Trends
  9.2.2 Market Forecast
9.3 Manufacturing
  9.3.1 Market Trends
  9.3.2 Market Forecast
9.4 Transportation and Logistics
  9.4.1 Market Trends
  9.4.2 Market Forecast
9.5 Construction and Real Estate
  9.5.1 Market Trends
  9.5.2 Market Forecast
9.6 Energy and Utilities
  9.6.1 Market Trends
  9.6.2 Market Forecast
9.7 Others
  9.7.1 Market Trends
  9.7.2 Market Forecast

10 MARKET BREAKUP BY REGION

10.1 North America
  10.1.1 United States
    10.1.1.1 Market Trends
    10.1.1.2 Market Forecast
  10.1.2 Canada
    10.1.2.1 Market Trends
    10.1.2.2 Market Forecast
10.2 Asia-Pacific
  10.2.1 China
    10.2.1.1 Market Trends
    10.2.1.2 Market Forecast
  10.2.2 Japan
    10.2.2.1 Market Trends
    10.2.2.2 Market Forecast
  10.2.3 India
    10.2.3.1 Market Trends
    10.2.3.2 Market Forecast
  10.2.4 South Korea
    10.2.4.1 Market Trends
    10.2.4.2 Market Forecast
  10.2.5 Australia
    10.2.5.1 Market Trends
    10.2.5.2 Market Forecast
  10.2.6 Indonesia
    10.2.6.1 Market Trends
    10.2.6.2 Market Forecast
  10.2.7 Others
    10.2.7.1 Market Trends
    10.2.7.2 Market Forecast
10.3 Europe
  10.3.1 Germany
    10.3.1.1 Market Trends
    10.3.1.2 Market Forecast
  10.3.2 France
    10.3.2.1 Market Trends
    10.3.2.2 Market Forecast
  10.3.3 United Kingdom
    10.3.3.1 Market Trends
    10.3.3.2 Market Forecast
  10.3.4 Italy
    10.3.4.1 Market Trends
    10.3.4.2 Market Forecast
  10.3.5 Spain
    10.3.5.1 Market Trends
    10.3.5.2 Market Forecast
  10.3.6 Russia
    10.3.6.1 Market Trends
    10.3.6.2 Market Forecast
  10.3.7 Others
    10.3.7.1 Market Trends
    10.3.7.2 Market Forecast
10.4 Latin America
  10.4.1 Brazil
    10.4.1.1 Market Trends
    10.4.1.2 Market Forecast
  10.4.2 Mexico
    10.4.2.1 Market Trends
    10.4.2.2 Market Forecast
  10.4.3 Others
    10.4.3.1 Market Trends
    10.4.3.2 Market Forecast
10.5 Middle East and Africa
  10.5.1 Market Trends
  10.5.2 Market Breakup by Country
  10.5.3 Market Forecast

11 DRIVERS, RESTRAINTS, AND OPPORTUNITIES

11.1 Overview
11.2 Drivers
11.3 Restraints
11.4 Opportunities

12 VALUE CHAIN ANALYSIS


13 PORTERS FIVE FORCES ANALYSIS

13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes

14 PRICE ANALYSIS


15 COMPETITIVE LANDSCAPE

15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
  15.3.1 Accruent LLC (Fortive Corporation)
    15.3.1.1 Company Overview
    15.3.1.2 Product Portfolio
  15.3.2 BT Group plc
    15.3.2.1 Company Overview
    15.3.2.2 Product Portfolio
    15.3.2.3 Financials
    15.3.2.4 SWOT Analysis
  15.3.3 Channelplay Limited
    15.3.3.1 Company Overview
    15.3.3.2 Product Portfolio
  15.3.4 Fieldez Technologies Pvt. Ltd.
    15.3.4.1 Company Overview
    15.3.4.2 Product Portfolio
  15.3.5 Folio3 Software Inc.
    15.3.5.1 Company Overview
    15.3.5.2 Product Portfolio
  15.3.6 Infosys Limited
    15.3.6.1 Company Overview
    15.3.6.2 Product Portfolio
    15.3.6.3 Financials
    15.3.6.4 SWOT Analysis
  15.3.7 Kloudq Technologies Limited
    15.3.7.1 Company Overview
    15.3.7.2 Product Portfolio
  15.3.8 Leadsquared
    15.3.8.1 Company Overview
    15.3.8.2 Product Portfolio
  15.3.9 ServiceMax
    15.3.9.1 Company Overview
    15.3.9.2 Product Portfolio
  15.3.10 VisitBasis Tech LLC
    15.3.10.1 Company Overview
    15.3.10.2 Product Portfolio


LIST OF TABLES

Table 1: Global: Field Force Automation Market: Key Industry Highlights, 2023 & 2032
Table 2: Global: Field Force Automation Market Forecast: Breakup by Component (in Million US$), 2024-2032
Table 3: Global: Field Force Automation Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
Table 4: Global: Field Force Automation Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
Table 5: Global: Field Force Automation Market Forecast: Breakup by Industry Verticals (in Million US$), 2024-2032
Table 6: Global: Field Force Automation Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 7: Global: Field Force Automation Market: Competitive Structure
Table 8: Global: Field Force Automation Market: Key Players

LIST OF FIGURES

Figure 1: Global: Field Force Automation Market: Major Drivers and Challenges
Figure 2: Global: Field Force Automation Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Field Force Automation Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 4: Global: Field Force Automation Market: Breakup by Component (in %), 2023
Figure 5: Global: Field Force Automation Market: Breakup by Deployment Mode (in %), 2023
Figure 6: Global: Field Force Automation Market: Breakup by Organization Size (in %), 2023
Figure 7: Global: Field Force Automation Market: Breakup by Industry Verticals (in %), 2023
Figure 8: Global: Field Force Automation Market: Breakup by Region (in %), 2023
Figure 9: Global: Field Force Automation (Solution) Market: Sales Value (in Million US$), 2018 & 2023
Figure 10: Global: Field Force Automation (Solution) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 11: Global: Field Force Automation (Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 12: Global: Field Force Automation (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 13: Global: Field Force Automation (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
Figure 14: Global: Field Force Automation (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 15: Global: Field Force Automation (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 16: Global: Field Force Automation (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 17: Global: Field Force Automation (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 18: Global: Field Force Automation (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 19: Global: Field Force Automation (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 20: Global: Field Force Automation (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 21: Global: Field Force Automation (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
Figure 22: Global: Field Force Automation (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 23: Global: Field Force Automation (Healthcare and Life Sciences) Market: Sales Value (in Million US$), 2018 & 2023
Figure 24: Global: Field Force Automation (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 25: Global: Field Force Automation (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
Figure 26: Global: Field Force Automation (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 27: Global: Field Force Automation (Transportation and Logistics) Market: Sales Value (in Million US$), 2018 & 2023
Figure 28: Global: Field Force Automation (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 29: Global: Field Force Automation (Construction and Real Estate) Market: Sales Value (in Million US$), 2018 & 2023
Figure 30: Global: Field Force Automation (Construction and Real Estate) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 31: Global: Field Force Automation (Energy and Utilities) Market: Sales Value (in Million US$), 2018 & 2023
Figure 32: Global: Field Force Automation (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 33: Global: Field Force Automation (Other Industry Verticals) Market: Sales Value (in Million US$), 2018 & 2023
Figure 34: Global: Field Force Automation (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 35: North America: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 36: North America: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 37: United States: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 38: United States: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 39: Canada: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 40: Canada: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 41: Asia-Pacific: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 42: Asia-Pacific: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 43: China: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 44: China: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 45: Japan: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 46: Japan: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 47: India: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 48: India: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 49: South Korea: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 50: South Korea: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 51: Australia: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 52: Australia: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 53: Indonesia: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 54: Indonesia: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 55: Others: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 56: Others: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 57: Europe: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 58: Europe: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 59: Germany: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 60: Germany: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 61: France: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 62: France: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 63: United Kingdom: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 64: United Kingdom: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 65: Italy: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 66: Italy: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 67: Spain: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 68: Spain: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 69: Russia: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 70: Russia: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 71: Others: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 72: Others: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 73: Latin America: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 74: Latin America: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 75: Brazil: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 76: Brazil: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 77: Mexico: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 78: Mexico: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 79: Others: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 80: Others: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 81: Middle East and Africa: Field Force Automation Market: Sales Value (in Million US$), 2018 & 2023
Figure 82: Middle East and Africa: Field Force Automation Market: Breakup by Country (in %), 2023
Figure 83: Middle East and Africa: Field Force Automation Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 84: Global: Field Force Automation Industry: Drivers, Restraints, and Opportunities
Figure 85: Global: Field Force Automation Industry: Value Chain Analysis
Figure 86: Global: Field Force Automation Industry: Porter's Five Forces Analysis


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