Global Customer Engagement Software Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
The Global Customer Engagement Software Market is expected to grow from USD 9,852.21 Million in 2018 to USD 18,856.98 Million by the end of 2025 at a Compound Annual Growth Rate (CAGR) of 9.71%.
The positioning of the Global Customer Engagement Software Market vendors in FPNV Positioning Matrix are determined by Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinders, N: Niche, and V: Vital).
The report deeply explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Engagement Software Market including are Genesys, Microsoft Corporation, Pegasystems Inc., Zendesk Inc., Zoho Corporation, Aspect Software, IBM Corporation, Marketo Inc, Nice Systems, Nuance Communications, OpenText Corporation, Oracle Corporation, Pitney Bowes, Salesforce, and Verint Systems.
On the basis of Component, the Global Customer Engagement Software Market is studied across Services and Solutions.
On the basis of Deployment, the Global Customer Engagement Software Market is studied across On-Cloud and On-Premise.
On the basis of Application, the Global Customer Engagement Software Market is studied across Automotive & Transportation, BFSI, Consumer Goods & Retail, Healthcare & Life Sciences, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality.
For the detailed coverage of the study, the market has been geographically divided into the Americas, Asia-Pacific, and Europe, Middle East & Africa. The report provides details of qualitative and quantitative insights about the major countries in the region and taps the major regional developments in detail.
In the report, we have covered two proprietary models, the FPNV Positioning Matrix and Competitive Strategic Window. The FPNV Positioning Matrix analyses the competitive market place for the players in terms of product satisfaction and business strategy they adopt to sustain in the market. The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies. The Competitive Strategic Window helps the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. During a forecast period, it defines the optimal or favorable fit for the vendors to adopt successive merger and acquisitions strategies, geography expansion, research & development, new product introduction strategies to execute further business expansion and growth.
Research Methodology:
Our market forecasting is based on a market model derived from market connectivity, dynamics, and identified influential factors around which assumptions about the market are made. These assumptions are enlightened by fact-bases, put by primary and secondary research instruments, regressive analysis and an extensive connect with industry people. Market forecasting derived from in-depth understanding attained from future market spending patterns provides quantified insight to support your decision-making process. The interview is recorded, and the information gathered in put on the drawing board with the information collected through secondary research.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on sulfuric acid offered by the key players in the Global Customer Engagement Software Market
2. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments in the Global Customer Engagement Software Market
3. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets for the Global Customer Engagement Software Market
4. Market Diversification: Provides detailed information about new products launches, untapped geographies, recent developments, and investments in the Global Customer Engagement Software Market
5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the Global Customer Engagement Software Market
The report answers questions such as:
1. What is the market size of Customer Engagement Software market in the Global?
2. What are the factors that affect the growth in the Global Customer Engagement Software Market over the forecast period?
3. What is the competitive position in the Global Customer Engagement Software Market?
4. Which are the best product areas to be invested in over the forecast period in the Global Customer Engagement Software Market?
5. What are the opportunities in the Global Customer Engagement Software Market?
6. What are the modes of entering the Global Customer Engagement Software Market?
The positioning of the Global Customer Engagement Software Market vendors in FPNV Positioning Matrix are determined by Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinders, N: Niche, and V: Vital).
The report deeply explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Engagement Software Market including are Genesys, Microsoft Corporation, Pegasystems Inc., Zendesk Inc., Zoho Corporation, Aspect Software, IBM Corporation, Marketo Inc, Nice Systems, Nuance Communications, OpenText Corporation, Oracle Corporation, Pitney Bowes, Salesforce, and Verint Systems.
On the basis of Component, the Global Customer Engagement Software Market is studied across Services and Solutions.
On the basis of Deployment, the Global Customer Engagement Software Market is studied across On-Cloud and On-Premise.
On the basis of Application, the Global Customer Engagement Software Market is studied across Automotive & Transportation, BFSI, Consumer Goods & Retail, Healthcare & Life Sciences, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality.
For the detailed coverage of the study, the market has been geographically divided into the Americas, Asia-Pacific, and Europe, Middle East & Africa. The report provides details of qualitative and quantitative insights about the major countries in the region and taps the major regional developments in detail.
In the report, we have covered two proprietary models, the FPNV Positioning Matrix and Competitive Strategic Window. The FPNV Positioning Matrix analyses the competitive market place for the players in terms of product satisfaction and business strategy they adopt to sustain in the market. The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies. The Competitive Strategic Window helps the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. During a forecast period, it defines the optimal or favorable fit for the vendors to adopt successive merger and acquisitions strategies, geography expansion, research & development, new product introduction strategies to execute further business expansion and growth.
Research Methodology:
Our market forecasting is based on a market model derived from market connectivity, dynamics, and identified influential factors around which assumptions about the market are made. These assumptions are enlightened by fact-bases, put by primary and secondary research instruments, regressive analysis and an extensive connect with industry people. Market forecasting derived from in-depth understanding attained from future market spending patterns provides quantified insight to support your decision-making process. The interview is recorded, and the information gathered in put on the drawing board with the information collected through secondary research.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on sulfuric acid offered by the key players in the Global Customer Engagement Software Market
2. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments in the Global Customer Engagement Software Market
3. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets for the Global Customer Engagement Software Market
4. Market Diversification: Provides detailed information about new products launches, untapped geographies, recent developments, and investments in the Global Customer Engagement Software Market
5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the Global Customer Engagement Software Market
The report answers questions such as:
1. What is the market size of Customer Engagement Software market in the Global?
2. What are the factors that affect the growth in the Global Customer Engagement Software Market over the forecast period?
3. What is the competitive position in the Global Customer Engagement Software Market?
4. Which are the best product areas to be invested in over the forecast period in the Global Customer Engagement Software Market?
5. What are the opportunities in the Global Customer Engagement Software Market?
6. What are the modes of entering the Global Customer Engagement Software Market?
1. PREFACE
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Stakeholders
2. RESEARCH & FORECASTING
2.1. Research Methodology
2.1.1. Research Process
2.1.2. Research Framework
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.2. Forecasting Methodology
2.3. Research Outcome
2.3.1. 360iResearch Competitive Strategic Window
2.3.1.1. Leverage Zone
2.3.1.2. Vantage Zone
2.3.1.3. Speculative Zone
2.3.1.4. Bottleneck Zone
2.3.2. 360iResearch FPNV Positioning Matrix
2.3.2.1. 360iResearch Quadrants
2.3.2.1.1. Forefront
2.3.2.1.2. Pathfinders
2.3.2.1.3. Niche
2.3.2.1.4. Vital
2.3.2.2. Business Strategy
2.3.2.2.1. Business Growth
2.3.2.2.2. Industry Coverage
2.3.2.2.3. Financial Viability
2.3.2.2.4. Channel Support
2.3.2.3. Product Satisfaction
2.3.2.3.1. Value for Money
2.3.2.3.2. Ease of Use
2.3.2.3.3. Product Features
2.3.2.3.4. Customer Support
3. EXECUTIVE SUMMARY
3.1. Outlook in the Customer Engagement Software Market
3.2. Opportunities in the Customer Engagement Software Market
4. PREMIUM INSIGHT
4.1. Market Connectivity
4.2. Market Dynamics
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.2.4. Challenges
4.3. Porter’s Five Forces Analysis
4.3.1. Threat of New Entrants
4.3.2. Threat of Substitutes
4.3.3. Bargaining Power of Customers
4.3.4. Bargaining Power of Suppliers
4.3.5. Industry Rivalry
4.4. Industry Trends
5. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY COMPONENT
5.1. Overview
5.2. Market Sizing & Forecasting
5.3. Services
5.3.1. Consulting Services
5.3.2. Implementation & Integration Services
5.3.3. Support & Maintenance Services
5.4. Solutions
5.4.1. Analytics & Reporting
5.4.2. Omnichannel
5.4.3. Robotic Process Optimization
5.4.4. Workforce Optimization
6. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY DEPLOYMENT
6.1. Overview
6.2. Market Sizing & Forecasting
6.3. On-Cloud
6.4. On-Premise
7. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY APPLICATION
7.1. Overview
7.2. Market Sizing & Forecasting
7.3. Automotive & Transportation
7.4. BFSI
7.5. Consumer Goods & Retail
7.6. Healthcare & Life Sciences
7.7. Manufacturing
7.8. Media & Entertainment
7.9. Telecommunication
7.10. Travel & Hospitality
8. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY GEOGRAPHY
8.1. Overview
8.2. Market Sizing & Forecasting
8.3. Americas
8.3.1. Overview
8.3.2. Market Sizing & Forecasting
8.3.3. Argentina
8.3.4. Brazil
8.3.5. Canada
8.3.6. Mexico
8.3.7. United States
8.4. Asia-Pacific
8.4.1. Overview
8.4.2. Market Sizing & Forecasting
8.4.3. Australia
8.4.4. China
8.4.5. India
8.4.6. Japan
8.5. Europe, Middle East & Africa
8.5.1. Overview
8.5.2. Market Sizing & Forecasting
8.5.3. France
8.5.4. Germany
8.5.5. Italy
8.5.6. Spain
8.5.7. United Kingdom
9. COMPETITIVE LANDSCAPE
9.1. 360iResearch FPNV Positioning Matrix for Global Customer Engagement Software Market
9.2. Market Vendor Ranking Analysis for Global Customer Engagement Software Market
9.3. Competitive News Feed Analysis for Global Customer Engagement Software Market
10. COMPANY USABILITY PROFILES
10.1. Genesys
10.1.1. Overview
10.1.2. Strategy
10.1.3. SWOT
10.2. Microsoft Corporation
10.2.1. Overview
10.2.2. Strategy
10.2.3. SWOT
10.3. Pegasystems Inc.
10.3.1. Overview
10.3.2. Strategy
10.3.3. SWOT
10.4. Zendesk Inc.
10.4.1. Overview
10.4.2. Strategy
10.4.3. SWOT
10.5. Zoho Corporation
10.5.1. Overview
10.5.2. Strategy
10.5.3. SWOT
10.6. Aspect Software
10.7. IBM Corporation
10.8. Marketo Inc
10.9. Nice Systems
10.10. Nuance Communications
10.11. OpenText Corporation
10.12. Oracle Corporation
10.13. Pitney Bowes
10.14. Salesforce
10.15. Verint Systems
11. APPENDIX
11.1. Discussion Guide
11.2. Top Reports
11.2.1. Global Crane Rental Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.2. Global Computer Vision Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.3. Global Payment Gateway Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.4. Global B2B Travel Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.5. Global Varicose Vein Treatment Devices Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.3. Author Details
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Stakeholders
2. RESEARCH & FORECASTING
2.1. Research Methodology
2.1.1. Research Process
2.1.2. Research Framework
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.2. Forecasting Methodology
2.3. Research Outcome
2.3.1. 360iResearch Competitive Strategic Window
2.3.1.1. Leverage Zone
2.3.1.2. Vantage Zone
2.3.1.3. Speculative Zone
2.3.1.4. Bottleneck Zone
2.3.2. 360iResearch FPNV Positioning Matrix
2.3.2.1. 360iResearch Quadrants
2.3.2.1.1. Forefront
2.3.2.1.2. Pathfinders
2.3.2.1.3. Niche
2.3.2.1.4. Vital
2.3.2.2. Business Strategy
2.3.2.2.1. Business Growth
2.3.2.2.2. Industry Coverage
2.3.2.2.3. Financial Viability
2.3.2.2.4. Channel Support
2.3.2.3. Product Satisfaction
2.3.2.3.1. Value for Money
2.3.2.3.2. Ease of Use
2.3.2.3.3. Product Features
2.3.2.3.4. Customer Support
3. EXECUTIVE SUMMARY
3.1. Outlook in the Customer Engagement Software Market
3.2. Opportunities in the Customer Engagement Software Market
4. PREMIUM INSIGHT
4.1. Market Connectivity
4.2. Market Dynamics
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.2.4. Challenges
4.3. Porter’s Five Forces Analysis
4.3.1. Threat of New Entrants
4.3.2. Threat of Substitutes
4.3.3. Bargaining Power of Customers
4.3.4. Bargaining Power of Suppliers
4.3.5. Industry Rivalry
4.4. Industry Trends
5. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY COMPONENT
5.1. Overview
5.2. Market Sizing & Forecasting
5.3. Services
5.3.1. Consulting Services
5.3.2. Implementation & Integration Services
5.3.3. Support & Maintenance Services
5.4. Solutions
5.4.1. Analytics & Reporting
5.4.2. Omnichannel
5.4.3. Robotic Process Optimization
5.4.4. Workforce Optimization
6. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY DEPLOYMENT
6.1. Overview
6.2. Market Sizing & Forecasting
6.3. On-Cloud
6.4. On-Premise
7. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY APPLICATION
7.1. Overview
7.2. Market Sizing & Forecasting
7.3. Automotive & Transportation
7.4. BFSI
7.5. Consumer Goods & Retail
7.6. Healthcare & Life Sciences
7.7. Manufacturing
7.8. Media & Entertainment
7.9. Telecommunication
7.10. Travel & Hospitality
8. GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET, BY GEOGRAPHY
8.1. Overview
8.2. Market Sizing & Forecasting
8.3. Americas
8.3.1. Overview
8.3.2. Market Sizing & Forecasting
8.3.3. Argentina
8.3.4. Brazil
8.3.5. Canada
8.3.6. Mexico
8.3.7. United States
8.4. Asia-Pacific
8.4.1. Overview
8.4.2. Market Sizing & Forecasting
8.4.3. Australia
8.4.4. China
8.4.5. India
8.4.6. Japan
8.5. Europe, Middle East & Africa
8.5.1. Overview
8.5.2. Market Sizing & Forecasting
8.5.3. France
8.5.4. Germany
8.5.5. Italy
8.5.6. Spain
8.5.7. United Kingdom
9. COMPETITIVE LANDSCAPE
9.1. 360iResearch FPNV Positioning Matrix for Global Customer Engagement Software Market
9.2. Market Vendor Ranking Analysis for Global Customer Engagement Software Market
9.3. Competitive News Feed Analysis for Global Customer Engagement Software Market
10. COMPANY USABILITY PROFILES
10.1. Genesys
10.1.1. Overview
10.1.2. Strategy
10.1.3. SWOT
10.2. Microsoft Corporation
10.2.1. Overview
10.2.2. Strategy
10.2.3. SWOT
10.3. Pegasystems Inc.
10.3.1. Overview
10.3.2. Strategy
10.3.3. SWOT
10.4. Zendesk Inc.
10.4.1. Overview
10.4.2. Strategy
10.4.3. SWOT
10.5. Zoho Corporation
10.5.1. Overview
10.5.2. Strategy
10.5.3. SWOT
10.6. Aspect Software
10.7. IBM Corporation
10.8. Marketo Inc
10.9. Nice Systems
10.10. Nuance Communications
10.11. OpenText Corporation
10.12. Oracle Corporation
10.13. Pitney Bowes
10.14. Salesforce
10.15. Verint Systems
11. APPENDIX
11.1. Discussion Guide
11.2. Top Reports
11.2.1. Global Crane Rental Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.2. Global Computer Vision Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.3. Global Payment Gateway Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.4. Global B2B Travel Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.5. Global Varicose Vein Treatment Devices Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.3. Author Details
