2015-2027 Global Social Customer Relationship Management Industry Market Research Report, Segment by Player, Type, Application, Marketing Channel, and Region

March 2020 | 107 pages | ID: 2B50446B3D52EN
Maia Research

Abstracts

The worldwide market for Social Customer Relationship Management is estimated to grow at a CAGR of roughly X.X% in the next 8 years, and will reach X.X million US$ in 2027, from X.X million US$ in 2020.

The report covers market size status and forecast, value chain analysis, market segmentation of Top countries in Major Regions, such as North America, Europe, Asia-Pacific, Latin America and Middle East & Africa, by type, application and marketing channel. In addition, the report focuses on the driving factors, restraints, opportunities and PEST analysis of major regions.

Major Companies Covered
Salesforce
Microsoft
IBM
Oracle
Lithium
Sugarcrm
Netsuite
Jive Software
Pegasystems
Sap

Major Types Covered
Customer Service and Support
Marketing
Sales
Others

Major Applications Covered
Government
Transportation
Banking
Consumer Goods
Manufacturing
IT
Others

Top Countries Data Covered in This Report
United States
Canada
Germany
UK
France
Italy
Spain
Russia
Netherlands
Turkey
Switzerland
Sweden
Poland
Belgium
China
Japan
South Korea
Australia
India
Taiwan
Indonesia
Thailand
Philippines
Malaysia
Brazil
Mexico
Argentina
Columbia
Chile
Saudi Arabia
UAE
Egypt
Nigeria
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2027

Contents

1 INTRODUCTION

1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
  1.3.1 Market Segment by Type, Application and Marketing Channel
  1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2027)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders

2 KEY FINDINGS OF THE STUDY

3 MARKET DYNAMICS

3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Social Customer Relationship Management Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Social Customer Relationship Management Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis

4 VALUE CHAIN OF THE SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET

4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)

5 GLOBAL SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET-SEGMENTATION BY TYPE

5.1 Customer Service and Support
5.2 Marketing
5.3 Sales
5.4 Others

6 GLOBAL SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET-SEGMENTATION BY APPLICATION

6.1 Government
6.2 Transportation
6.3 Banking
6.4 Consumer Goods
6.5 Manufacturing
6.6 IT
6.7 Others

7 GLOBAL SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET-SEGMENTATION BY MARKETING CHANNEL

7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel

8 COMPETITIVE INTELLIGENCE – COMPANY PROFILES

8.1 Salesforce
  8.1.1 Salesforce Profile
  8.1.2 Salesforce Sales, Growth Rate and Global Market Share from 2015-2020
  8.1.3 Salesforce Product/Solution Launches and Enhancements Analysis
  8.1.4 Salesforce Business Overview/Recent Development/Acquisitions
8.2 Microsoft
  8.2.1 Microsoft Profile
  8.2.2 Microsoft Sales, Growth Rate and Global Market Share from 2015-2020
  8.2.3 Microsoft Product/Solution Launches and Enhancements Analysis
  8.2.4 Microsoft Business Overview/Recent Development/Acquisitions
8.3 IBM
  8.3.1 IBM Profile
  8.3.2 IBM Sales, Growth Rate and Global Market Share from 2015-2020
  8.3.3 IBM Product/Solution Launches and Enhancements Analysis
  8.3.4 IBM Business Overview/Recent Development/Acquisitions
8.4 Oracle
  8.4.1 Oracle Profile
  8.4.2 Oracle Sales, Growth Rate and Global Market Share from 2015-2020
  8.4.3 Oracle Product/Solution Launches and Enhancements Analysis
  8.4.4 Oracle Business Overview/Recent Development/Acquisitions
8.5 Lithium
  8.5.1 Lithium Profile
  8.5.2 Lithium Sales, Growth Rate and Global Market Share from 2015-2020
  8.5.3 Lithium Product/Solution Launches and Enhancements Analysis
  8.5.4 Lithium Business Overview/Recent Development/Acquisitions
8.6 Sugarcrm
  8.6.1 Sugarcrm Profile
  8.6.2 Sugarcrm Sales, Growth Rate and Global Market Share from 2015-2020
  8.6.3 Sugarcrm Product/Solution Launches and Enhancements Analysis
  8.6.4 Sugarcrm Business Overview/Recent Development/Acquisitions
8.7 Netsuite
  8.7.1 Netsuite Profile
  8.7.2 Netsuite Sales, Growth Rate and Global Market Share from 2015-2020
  8.7.3 Netsuite Product/Solution Launches and Enhancements Analysis
  8.7.4 Netsuite Business Overview/Recent Development/Acquisitions
8.8 Jive Software
  8.8.1 Jive Software Profile
  8.8.2 Jive Software Sales, Growth Rate and Global Market Share from 2015-2020
  8.8.3 Jive Software Product/Solution Launches and Enhancements Analysis
  8.8.4 Jive Software Business Overview/Recent Development/Acquisitions
8.9 Pegasystems
  8.9.1 Pegasystems Profile
  8.9.2 Pegasystems Sales, Growth Rate and Global Market Share from 2015-2020
  8.9.3 Pegasystems Product/Solution Launches and Enhancements Analysis
  8.9.4 Pegasystems Business Overview/Recent Development/Acquisitions
8.10 Sap
  8.10.1 Sap Profile
  8.10.2 Sap Sales, Growth Rate and Global Market Share from 2015-2020
  8.10.3 Sap Product/Solution Launches and Enhancements Analysis
  8.10.4 Sap Business Overview/Recent Development/Acquisitions

9 GLOBAL SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET-SEGMENTATION BY GEOGRAPHY

10 NORTH AMERICA

10.1 North America Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Social Customer Relationship Management Production Analysis from 2015-2020
10.4 North America Social Customer Relationship Management Consumption Analysis from 2015-2020
10.5 North America Social Customer Relationship Management Import and Export from 2015-2020
10.6 North America Social Customer Relationship Management Value, Production and Market Share by Type (2015-2020)
10.7 North America Social Customer Relationship Management Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Social Customer Relationship Management by Country (United States, Canada)
  10.8.1 North America Social Customer Relationship Management Sales by Country (2015-2020)
  10.8.2 North America Social Customer Relationship Management Consumption Value by Country (2015-2020)
10.9 North America Social Customer Relationship Management Market PEST Analysis

11 EUROPE

11.1 Europe Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Social Customer Relationship Management Production Analysis from 2015-2020
11.4 Europe Social Customer Relationship Management Consumption Analysis from 2015-2020
11.5 Europe Social Customer Relationship Management Import and Export from 2015-2020
11.6 Europe Social Customer Relationship Management Value, Production and Market Share by Type (2015-2020)
11.7 Europe Social Customer Relationship Management Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Social Customer Relationship Management by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
  11.8.1 Europe Social Customer Relationship Management Sales by Country (2015-2020)
  11.8.2 Europe Social Customer Relationship Management Consumption Value by Country (2015-2020)
11.9 Europe Social Customer Relationship Management Market PEST Analysis

12 ASIA-PACIFIC

12.1 Asia-Pacific Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Social Customer Relationship Management Production Analysis from 2015-2020
12.4 Asia-Pacific Social Customer Relationship Management Consumption Analysis from 2015-2020
12.5 Asia-Pacific Social Customer Relationship Management Import and Export from 2015-2020
12.6 Asia-Pacific Social Customer Relationship Management Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Social Customer Relationship Management Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Social Customer Relationship Management by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
  12.8.1 Asia-Pacific Social Customer Relationship Management Sales by Country (2015-2020)
  12.8.2 Asia-Pacific Social Customer Relationship Management Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Social Customer Relationship Management Market PEST Analysis

13 LATIN AMERICA

13.1 Latin America Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Social Customer Relationship Management Production Analysis from 2015-2020
13.4 Latin America Social Customer Relationship Management Consumption Analysis from 2015-2020
13.5 Latin America Social Customer Relationship Management Import and Export from 2015-2020
13.6 Latin America Social Customer Relationship Management Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Social Customer Relationship Management Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Social Customer Relationship Management by Country (Brazil, Mexico, Argentina, Columbia, Chile)
  13.8.1 Latin America Social Customer Relationship Management Sales by Country (2015-2020)
  13.8.2 Latin America Social Customer Relationship Management Consumption Value by Country (2015-2020)
13.9 Latin America Social Customer Relationship Management Market PEST Analysis

14 MIDDLE EAST & AFRICA

14.1 Middle East & Africa Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Social Customer Relationship Management Production Analysis from 2015-2020
14.4 Middle East & Africa Social Customer Relationship Management Consumption Analysis from 2015-2020
14.5 Middle East & Africa Social Customer Relationship Management Import and Export from 2015-2020
14.6 Middle East & Africa Social Customer Relationship Management Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Social Customer Relationship Management Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Social Customer Relationship Management by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
  14.8.1 Middle East & Africa Social Customer Relationship Management Sales by Country (2015-2020)
  14.8.2 Middle East & Africa Social Customer Relationship Management Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Social Customer Relationship Management Market PEST Analysis

15 FUTURE FORECAST OF THE GLOBAL SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET FROM 2020-2027

15.1 Future Forecast of the Global Social Customer Relationship Management Market from 2020-2027 Segment by Region
15.2 Global Social Customer Relationship Management Production and Growth Rate Forecast by Type (2020-2027)
15.3 Global Social Customer Relationship Management Consumption and Growth Rate Forecast by Application (2020-2027)

16 APPENDIX

16.1 Methodology
16.2 Research Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Global Social Customer Relationship Management Market Value ($) and Growth Rate of Social Customer Relationship Management from 2015-2027
Global Social Customer Relationship Management Production and Growth Rate Segment by Product Type from 2015-2027
Global Social Customer Relationship Management Consumption and Growth Rate Segment by Application from 2015-2027
Figure Social Customer Relationship Management Picture
Table Product Specifications of Social Customer Relationship Management
Table Driving Factors for this Market
Table Industry News of Social Customer Relationship Management Market
Figure Value Chain Status of Social Customer Relationship Management
Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
Table Distributors/Traders
Table Downstream Major Customer Analysis (by Region, by Preference)
Table Global Social Customer Relationship Management Production and Growth Rate Segment by Product Type from 2015-2020
Table Global Social Customer Relationship Management Value ($) and Growth Rate Segment by Product Type from 2015-2020
Figure Customer Service and Support of Social Customer Relationship Management
Figure Marketing of Social Customer Relationship Management
Figure Sales of Social Customer Relationship Management
Figure Others of Social Customer Relationship Management
Table Global Social Customer Relationship Management Consumption and Growth Rate Segment by Application from 2015-2020
Table Global Social Customer Relationship Management Value ($) and Growth Rate Segment by Application from 2015-2020
Figure Government of Social Customer Relationship Management
Figure Transportation of Social Customer Relationship Management
Figure Banking of Social Customer Relationship Management
Figure Consumer Goods of Social Customer Relationship Management
Figure Manufacturing of Social Customer Relationship Management
Figure IT of Social Customer Relationship Management
Figure Others of Social Customer Relationship Management
Table Global Social Customer Relationship Management Consumption and Growth Rate Segment by Marketing Channel from 2015-2020
Table Global Social Customer Relationship Management Value ($) and Growth Rate Segment by Marketing Channel from 2015-2020
Figure Traditional Marketing Channel (Offline) of Social Customer Relationship Management
Figure Online Channel of Social Customer Relationship Management
Table Salesforce Profile (Company Name, Plants Distribution, Sales Region)
Figure Salesforce Sales and Growth Rate from 2015-2020
Figure Salesforce Revenue ($) and Global Market Share from 2015-2020
Table Salesforce Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Microsoft Profile (Company Name, Plants Distribution, Sales Region)
Figure Microsoft Sales and Growth Rate from 2015-2020
Figure Microsoft Revenue ($) and Global Market Share from 2015-2020
Table Microsoft Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table IBM Profile (Company Name, Plants Distribution, Sales Region)
Figure IBM Sales and Growth Rate from 2015-2020
Figure IBM Revenue ($) and Global Market Share from 2015-2020
Table IBM Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Oracle Profile (Company Name, Plants Distribution, Sales Region)
Figure Oracle Sales and Growth Rate from 2015-2020
Figure Oracle Revenue ($) and Global Market Share from 2015-2020
Table Oracle Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Lithium Profile (Company Name, Plants Distribution, Sales Region)
Figure Lithium Sales and Growth Rate from 2015-2020
Figure Lithium Revenue ($) and Global Market Share from 2015-2020
Table Lithium Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Sugarcrm Profile (Company Name, Plants Distribution, Sales Region)
Figure Sugarcrm Sales and Growth Rate from 2015-2020
Figure Sugarcrm Revenue ($) and Global Market Share from 2015-2020
Table Sugarcrm Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Netsuite Profile (Company Name, Plants Distribution, Sales Region)
Figure Netsuite Sales and Growth Rate from 2015-2020
Figure Netsuite Revenue ($) and Global Market Share from 2015-2020
Table Netsuite Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Jive Software Profile (Company Name, Plants Distribution, Sales Region)
Figure Jive Software Sales and Growth Rate from 2015-2020
Figure Jive Software Revenue ($) and Global Market Share from 2015-2020
Table Jive Software Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Pegasystems Profile (Company Name, Plants Distribution, Sales Region)
Figure Pegasystems Sales and Growth Rate from 2015-2020
Figure Pegasystems Revenue ($) and Global Market Share from 2015-2020
Table Pegasystems Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Sap Profile (Company Name, Plants Distribution, Sales Region)
Figure Sap Sales and Growth Rate from 2015-2020
Figure Sap Revenue ($) and Global Market Share from 2015-2020
Table Sap Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Global Social Customer Relationship Management Production Value ($) by Region from 2015-2020
Table Global Social Customer Relationship Management Production Value Share by Region from 2015-2020
Table Global Social Customer Relationship Management Production by Region from 2015-2020
Table Global Social Customer Relationship Management Consumption Value ($) by Region from 2015-2020
Table Global Social Customer Relationship Management Consumption by Region from 2015-2020
Table North America Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table North America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table North America Social Customer Relationship Management Import and Export from 2015-2020
Table North America Social Customer Relationship Management Value ($) by Type (2015-2020)
Table North America Social Customer Relationship Management Production by Type (2015-2020)
Table North America Social Customer Relationship Management Consumption by Application (2015-2020)
Table North America Social Customer Relationship Management Consumption by Country (2015-2020)
Table North America Social Customer Relationship Management Consumption Value ($) by Country (2015-2020)
Figure North America Social Customer Relationship Management Market PEST Analysis
Table Europe Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Europe Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Europe Social Customer Relationship Management Import and Export from 2015-2020
Table Europe Social Customer Relationship Management Value ($) by Type (2015-2020)
Table Europe Social Customer Relationship Management Production by Type (2015-2020)
Table Europe Social Customer Relationship Management Consumption by Application (2015-2020)
Table Europe Social Customer Relationship Management Consumption by Country (2015-2020)
Table Europe Social Customer Relationship Management Consumption Value ($) by Country (2015-2020)
Figure Europe Social Customer Relationship Management Market PEST Analysis
Table Asia-Pacific Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Asia-Pacific Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Asia-Pacific Social Customer Relationship Management Import and Export from 2015-2020
Table Asia-Pacific Social Customer Relationship Management Value ($) by Type (2015-2020)
Table Asia-Pacific Social Customer Relationship Management Production by Type (2015-2020)
Table Asia-Pacific Social Customer Relationship Management Consumption by Application (2015-2020)
Table Asia-Pacific Social Customer Relationship Management Consumption by Country (2015-2020)
Table Asia-Pacific Social Customer Relationship Management Consumption Value ($) by Country (2015-2020)
Figure Asia-Pacific Social Customer Relationship Management Market PEST Analysis
Table Latin America Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Latin America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Latin America Social Customer Relationship Management Import and Export from 2015-2020
Table Latin America Social Customer Relationship Management Value ($) by Type (2015-2020)
Table Latin America Social Customer Relationship Management Production by Type (2015-2020)
Table Latin America Social Customer Relationship Management Consumption by Application (2015-2020)
Table Latin America Social Customer Relationship Management Consumption by Country (2015-2020)
Table Latin America Social Customer Relationship Management Consumption Value ($) by Country (2015-2020)
Figure Latin America Social Customer Relationship Management Market PEST Analysis
Table Middle East & Africa Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Middle East & Africa Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Middle East & Africa Social Customer Relationship Management Import and Export from 2015-2020
Table Middle East & Africa Social Customer Relationship Management Value ($) by Type (2015-2020)
Table Middle East & Africa Social Customer Relationship Management Production by Type (2015-2020)
Table Middle East & Africa Social Customer Relationship Management Consumption by Application (2015-2020)
Table Middle East & Africa Social Customer Relationship Management Consumption by Country (2015-2020)
Table Middle East & Africa Social Customer Relationship Management Consumption Value ($) by Country (2015-2020)
Figure Middle East & Africa Social Customer Relationship Management Market PEST Analysis
Table Global Social Customer Relationship Management Value ($) and Growth Rate Forecast by Region (2020-2027)
Table Global Social Customer Relationship Management Production and Growth Rate Forecast by Region (2020-2027)
Table Global Social Customer Relationship Management Consumption and Growth Rate Forecast by Region (2020-2027)
Table Global Social Customer Relationship Management Production and Growth Rate Forecast by Type (2020-2027)
Table Global Social Customer Relationship Management Consumption and Growth Rate Forecast by Application (2020-2027)