2015-2027 Global Service Quality Management Industry Market Research Report, Segment by Player, Type, Application, Marketing Channel, and Region

April 2020 | 131 pages | ID: 2C67E761C53DEN
Maia Research

Abstracts

The worldwide market for Service Quality Management is estimated to grow at a CAGR of roughly X.X% in the next 8 years, and will reach X.X million US$ in 2027, from X.X million US$ in 2020.

The report covers market size status and forecast, value chain analysis, market segmentation of Top countries in Major Regions, such as North America, Europe, Asia-Pacific, Latin America and Middle East & Africa, by type, application and marketing channel. In addition, the report focuses on the driving factors, restraints, opportunities and PEST analysis of major regions.

Major Companies Covered
Hp
Ericsson
Adobe Systems
Ibm
Alcate-Lucent
Cisco
Egain Corporation
Amdocs
Oracle

Major Types Covered
Web Analytics
Text Analytics
Speech Analytics

Major Applications Covered
Company Website
Branch/Store
Web
Call Center
Mobile
Social Media

Top Countries Data Covered in This Report
United States
Canada
Germany
UK
France
Italy
Spain
Russia
Netherlands
Turkey
Switzerland
Sweden
Poland
Belgium
China
Japan
South Korea
Australia
India
Taiwan
Indonesia
Thailand
Philippines
Malaysia
Brazil
Mexico
Argentina
Columbia
Chile
Saudi Arabia
UAE
Egypt
Nigeria
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2027

Contents

1 INTRODUCTION

1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
  1.3.1 Market Segment by Type, Application and Marketing Channel
  1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2027)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders

2 KEY FINDINGS OF THE STUDY

3 MARKET DYNAMICS

3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Service Quality Management Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Service Quality Management Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis

4 VALUE CHAIN OF THE SERVICE QUALITY MANAGEMENT MARKET

4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)

5 GLOBAL SERVICE QUALITY MANAGEMENT MARKET-SEGMENTATION BY TYPE

5.1 Web Analytics
5.2 Text Analytics
5.3 Speech Analytics

6 GLOBAL SERVICE QUALITY MANAGEMENT MARKET-SEGMENTATION BY APPLICATION

6.1 Company Website
6.2 Branch/Store
6.3 Web
6.4 Call Center
6.5 Mobile
6.6 Social Media

7 GLOBAL SERVICE QUALITY MANAGEMENT MARKET-SEGMENTATION BY MARKETING CHANNEL

7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel

8 COMPETITIVE INTELLIGENCE – COMPANY PROFILES

8.1 Hp
  8.1.1 Hp Profile
  8.1.2 Hp Sales, Growth Rate and Global Market Share from 2015-2020
  8.1.3 Hp Product/Solution Launches and Enhancements Analysis
  8.1.4 Hp Business Overview/Recent Development/Acquisitions
8.2 Ericsson
  8.2.1 Ericsson Profile
  8.2.2 Ericsson Sales, Growth Rate and Global Market Share from 2015-2020
  8.2.3 Ericsson Product/Solution Launches and Enhancements Analysis
  8.2.4 Ericsson Business Overview/Recent Development/Acquisitions
8.3 Adobe Systems
  8.3.1 Adobe Systems Profile
  8.3.2 Adobe Systems Sales, Growth Rate and Global Market Share from 2015-2020
  8.3.3 Adobe Systems Product/Solution Launches and Enhancements Analysis
  8.3.4 Adobe Systems Business Overview/Recent Development/Acquisitions
8.4 Ibm
  8.4.1 Ibm Profile
  8.4.2 Ibm Sales, Growth Rate and Global Market Share from 2015-2020
  8.4.3 Ibm Product/Solution Launches and Enhancements Analysis
  8.4.4 Ibm Business Overview/Recent Development/Acquisitions
8.5 Alcate-Lucent
  8.5.1 Alcate-Lucent Profile
  8.5.2 Alcate-Lucent Sales, Growth Rate and Global Market Share from 2015-2020
  8.5.3 Alcate-Lucent Product/Solution Launches and Enhancements Analysis
  8.5.4 Alcate-Lucent Business Overview/Recent Development/Acquisitions
8.6 Cisco
  8.6.1 Cisco Profile
  8.6.2 Cisco Sales, Growth Rate and Global Market Share from 2015-2020
  8.6.3 Cisco Product/Solution Launches and Enhancements Analysis
  8.6.4 Cisco Business Overview/Recent Development/Acquisitions
8.7 Egain Corporation
  8.7.1 Egain Corporation Profile
  8.7.2 Egain Corporation Sales, Growth Rate and Global Market Share from 2015-2020
  8.7.3 Egain Corporation Product/Solution Launches and Enhancements Analysis
  8.7.4 Egain Corporation Business Overview/Recent Development/Acquisitions
8.8 Amdocs
  8.8.1 Amdocs Profile
  8.8.2 Amdocs Sales, Growth Rate and Global Market Share from 2015-2020
  8.8.3 Amdocs Product/Solution Launches and Enhancements Analysis
  8.8.4 Amdocs Business Overview/Recent Development/Acquisitions
8.9 Oracle
  8.9.1 Oracle Profile
  8.9.2 Oracle Sales, Growth Rate and Global Market Share from 2015-2020
  8.9.3 Oracle Product/Solution Launches and Enhancements Analysis
  8.9.4 Oracle Business Overview/Recent Development/Acquisitions

9 GLOBAL SERVICE QUALITY MANAGEMENT MARKET-SEGMENTATION BY GEOGRAPHY

10 NORTH AMERICA

10.1 North America Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Service Quality Management Production Analysis from 2015-2020
10.4 North America Service Quality Management Consumption Analysis from 2015-2020
10.5 North America Service Quality Management Import and Export from 2015-2020
10.6 North America Service Quality Management Value, Production and Market Share by Type (2015-2020)
10.7 North America Service Quality Management Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Service Quality Management by Country (United States, Canada)
  10.8.1 North America Service Quality Management Sales by Country (2015-2020)
  10.8.2 North America Service Quality Management Consumption Value by Country (2015-2020)
10.9 North America Service Quality Management Market PEST Analysis

11 EUROPE

11.1 Europe Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Service Quality Management Production Analysis from 2015-2020
11.4 Europe Service Quality Management Consumption Analysis from 2015-2020
11.5 Europe Service Quality Management Import and Export from 2015-2020
11.6 Europe Service Quality Management Value, Production and Market Share by Type (2015-2020)
11.7 Europe Service Quality Management Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Service Quality Management by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
  11.8.1 Europe Service Quality Management Sales by Country (2015-2020)
  11.8.2 Europe Service Quality Management Consumption Value by Country (2015-2020)
11.9 Europe Service Quality Management Market PEST Analysis

12 ASIA-PACIFIC

12.1 Asia-Pacific Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Service Quality Management Production Analysis from 2015-2020
12.4 Asia-Pacific Service Quality Management Consumption Analysis from 2015-2020
12.5 Asia-Pacific Service Quality Management Import and Export from 2015-2020
12.6 Asia-Pacific Service Quality Management Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Service Quality Management Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Service Quality Management by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
  12.8.1 Asia-Pacific Service Quality Management Sales by Country (2015-2020)
  12.8.2 Asia-Pacific Service Quality Management Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Service Quality Management Market PEST Analysis

13 LATIN AMERICA

13.1 Latin America Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Service Quality Management Production Analysis from 2015-2020
13.4 Latin America Service Quality Management Consumption Analysis from 2015-2020
13.5 Latin America Service Quality Management Import and Export from 2015-2020
13.6 Latin America Service Quality Management Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Service Quality Management Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Service Quality Management by Country (Brazil, Mexico, Argentina, Columbia, Chile)
  13.8.1 Latin America Service Quality Management Sales by Country (2015-2020)
  13.8.2 Latin America Service Quality Management Consumption Value by Country (2015-2020)
13.9 Latin America Service Quality Management Market PEST Analysis

14 MIDDLE EAST & AFRICA

14.1 Middle East & Africa Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Service Quality Management Production Analysis from 2015-2020
14.4 Middle East & Africa Service Quality Management Consumption Analysis from 2015-2020
14.5 Middle East & Africa Service Quality Management Import and Export from 2015-2020
14.6 Middle East & Africa Service Quality Management Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Service Quality Management Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Service Quality Management by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
  14.8.1 Middle East & Africa Service Quality Management Sales by Country (2015-2020)
  14.8.2 Middle East & Africa Service Quality Management Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Service Quality Management Market PEST Analysis

15 FUTURE FORECAST OF THE GLOBAL SERVICE QUALITY MANAGEMENT MARKET FROM 2020-2027

15.1 Future Forecast of the Global Service Quality Management Market from 2020-2027 Segment by Region
15.2 Global Service Quality Management Production and Growth Rate Forecast by Type (2020-2027)
15.3 Global Service Quality Management Consumption and Growth Rate Forecast by Application (2020-2027)

16 APPENDIX

16.1 Methodology
16.2 Research Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Global Service Quality Management Market Value ($) and Growth Rate of Service Quality Management from 2015-2027
Global Service Quality Management Production and Growth Rate Segment by Product Type from 2015-2027
Global Service Quality Management Consumption and Growth Rate Segment by Application from 2015-2027
Figure Service Quality Management Picture
Table Product Specifications of Service Quality Management
Table Driving Factors for this Market
Table Industry News of Service Quality Management Market
Figure Value Chain Status of Service Quality Management
Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
Table Distributors/Traders
Table Downstream Major Customer Analysis (by Region, by Preference)
Table Global Service Quality Management Production and Growth Rate Segment by Product Type from 2015-2020
Table Global Service Quality Management Value ($) and Growth Rate Segment by Product Type from 2015-2020
Figure Web Analytics of Service Quality Management
Figure Text Analytics of Service Quality Management
Figure Speech Analytics of Service Quality Management
Table Global Service Quality Management Consumption and Growth Rate Segment by Application from 2015-2020
Table Global Service Quality Management Value ($) and Growth Rate Segment by Application from 2015-2020
Figure Company Website of Service Quality Management
Figure Branch/Store of Service Quality Management
Figure Web of Service Quality Management
Figure Call Center of Service Quality Management
Figure Mobile of Service Quality Management
Figure Social Media of Service Quality Management
Table Global Service Quality Management Consumption and Growth Rate Segment by Marketing Channel from 2015-2020
Table Global Service Quality Management Value ($) and Growth Rate Segment by Marketing Channel from 2015-2020
Figure Traditional Marketing Channel (Offline) of Service Quality Management
Figure Online Channel of Service Quality Management
Table Hp Profile (Company Name, Plants Distribution, Sales Region)
Figure Hp Sales and Growth Rate from 2015-2020
Figure Hp Revenue ($) and Global Market Share from 2015-2020
Table Hp Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Ericsson Profile (Company Name, Plants Distribution, Sales Region)
Figure Ericsson Sales and Growth Rate from 2015-2020
Figure Ericsson Revenue ($) and Global Market Share from 2015-2020
Table Ericsson Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Adobe Systems Profile (Company Name, Plants Distribution, Sales Region)
Figure Adobe Systems Sales and Growth Rate from 2015-2020
Figure Adobe Systems Revenue ($) and Global Market Share from 2015-2020
Table Adobe Systems Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Ibm Profile (Company Name, Plants Distribution, Sales Region)
Figure Ibm Sales and Growth Rate from 2015-2020
Figure Ibm Revenue ($) and Global Market Share from 2015-2020
Table Ibm Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Alcate-Lucent Profile (Company Name, Plants Distribution, Sales Region)
Figure Alcate-Lucent Sales and Growth Rate from 2015-2020
Figure Alcate-Lucent Revenue ($) and Global Market Share from 2015-2020
Table Alcate-Lucent Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Cisco Profile (Company Name, Plants Distribution, Sales Region)
Figure Cisco Sales and Growth Rate from 2015-2020
Figure Cisco Revenue ($) and Global Market Share from 2015-2020
Table Cisco Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Egain Corporation Profile (Company Name, Plants Distribution, Sales Region)
Figure Egain Corporation Sales and Growth Rate from 2015-2020
Figure Egain Corporation Revenue ($) and Global Market Share from 2015-2020
Table Egain Corporation Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Amdocs Profile (Company Name, Plants Distribution, Sales Region)
Figure Amdocs Sales and Growth Rate from 2015-2020
Figure Amdocs Revenue ($) and Global Market Share from 2015-2020
Table Amdocs Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Oracle Profile (Company Name, Plants Distribution, Sales Region)
Figure Oracle Sales and Growth Rate from 2015-2020
Figure Oracle Revenue ($) and Global Market Share from 2015-2020
Table Oracle Service Quality Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Global Service Quality Management Production Value ($) by Region from 2015-2020
Table Global Service Quality Management Production Value Share by Region from 2015-2020
Table Global Service Quality Management Production by Region from 2015-2020
Table Global Service Quality Management Consumption Value ($) by Region from 2015-2020
Table Global Service Quality Management Consumption by Region from 2015-2020
Table North America Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table North America Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table North America Service Quality Management Import and Export from 2015-2020
Table North America Service Quality Management Value ($) by Type (2015-2020)
Table North America Service Quality Management Production by Type (2015-2020)
Table North America Service Quality Management Consumption by Application (2015-2020)
Table North America Service Quality Management Consumption by Country (2015-2020)
Table North America Service Quality Management Consumption Value ($) by Country (2015-2020)
Figure North America Service Quality Management Market PEST Analysis
Table Europe Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Europe Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Europe Service Quality Management Import and Export from 2015-2020
Table Europe Service Quality Management Value ($) by Type (2015-2020)
Table Europe Service Quality Management Production by Type (2015-2020)
Table Europe Service Quality Management Consumption by Application (2015-2020)
Table Europe Service Quality Management Consumption by Country (2015-2020)
Table Europe Service Quality Management Consumption Value ($) by Country (2015-2020)
Figure Europe Service Quality Management Market PEST Analysis
Table Asia-Pacific Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Asia-Pacific Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Asia-Pacific Service Quality Management Import and Export from 2015-2020
Table Asia-Pacific Service Quality Management Value ($) by Type (2015-2020)
Table Asia-Pacific Service Quality Management Production by Type (2015-2020)
Table Asia-Pacific Service Quality Management Consumption by Application (2015-2020)
Table Asia-Pacific Service Quality Management Consumption by Country (2015-2020)
Table Asia-Pacific Service Quality Management Consumption Value ($) by Country (2015-2020)
Figure Asia-Pacific Service Quality Management Market PEST Analysis
Table Latin America Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Latin America Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Latin America Service Quality Management Import and Export from 2015-2020
Table Latin America Service Quality Management Value ($) by Type (2015-2020)
Table Latin America Service Quality Management Production by Type (2015-2020)
Table Latin America Service Quality Management Consumption by Application (2015-2020)
Table Latin America Service Quality Management Consumption by Country (2015-2020)
Table Latin America Service Quality Management Consumption Value ($) by Country (2015-2020)
Figure Latin America Service Quality Management Market PEST Analysis
Table Middle East & Africa Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Middle East & Africa Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Middle East & Africa Service Quality Management Import and Export from 2015-2020
Table Middle East & Africa Service Quality Management Value ($) by Type (2015-2020)
Table Middle East & Africa Service Quality Management Production by Type (2015-2020)
Table Middle East & Africa Service Quality Management Consumption by Application (2015-2020)
Table Middle East & Africa Service Quality Management Consumption by Country (2015-2020)
Table Middle East & Africa Service Quality Management Consumption Value ($) by Country (2015-2020)
Figure Middle East & Africa Service Quality Management Market PEST Analysis
Table Global Service Quality Management Value ($) and Growth Rate Forecast by Region (2020-2027)
Table Global Service Quality Management Production and Growth Rate Forecast by Region (2020-2027)
Table Global Service Quality Management Consumption and Growth Rate Forecast by Region (2020-2027)
Table Global Service Quality Management Production and Growth Rate Forecast by Type (2020-2027)
Table Global Service Quality Management Consumption and Growth Rate Forecast by Application (2020-2027)