U.S. Market for Medical Device Manufacturers Shipping 2009
This survey report on medical device shipping practices and market implications, examines manufacturer preferences for the shipping of medical device products and customer experiences and preferences with regards to these services. Over the course of the survey, major endoscopy manufacturers and brand-specific endoscopy customers were contacted. The focus of the survey was on the cost, timeliness and accuracy of shipment of medical device packages.
LIST OF FIGURES
LIST OF CHARTS
EXECUTIVE SUMMARY
1.1 OVERVIEW
1.2MEDICAL DEVICE SUPPLIER PROFILE
1.3 CUSTOMER PROFILE
1.4 MANUFACTURER’S PRACTICES
1.5 CUSTOMER EXPERIENCES
1.6 CUSTOMER SUGGESTIONS
RESEARCH METHODOLOGY
2.1 RESEARCH METHODOLOGY
SURVEY OVERVIEW
3.1 RESPONDENT CHARACTERISTICS
3.2 MEDICAL DEVICE SHIPPING FROM MANUFACTURERS
3.3 MEDICAL DEVICE CUSTOMER FEEDBACK
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY
4.1 INDUSTRY RESPONDENTS
4.1.1 Question 1: Choice of Carrier
4.1.2 Question 2: Location of Manufacturer Shipping Facility
4.1.3 Question 3: Payment of Shipping Costs
4.1.4 Question 4: Payment for Cost of Returns
4.1.5 Question 5: Expediting Fees
4.1.6 Question 6: Method for Shipping Packages Over 150lb
4.1.7 Question 7: Shipping Price Quoted to Customer
4.1.8 Question 8: Inclusion of Insurance
4.1.9 Question 9: Shipping Discounts
4.1.10 Question 10: Customer Feedback
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY
5.1.1 Question 1: Respondent Position
5.1.2 Question 2: Size of Facility
5.1.3 Question 3: Medical Device Packages Received Per Month
5.1.4 Question 4: Importance of Shipping Cost
5.1.5 Question 5: Delivery Method
5.1.6 Question 6: Shipping Terms
5.1.7 Question 7: Expediting Premiums
5.1.8 Question 8: Method of Payment
5.1.9 Question 9: Level of Satisfaction
5.1.10 Question 10: Handling Fees
5.1.11 Question 11: Discounts on Shipping Costs
5.1.12 Question 12: Discounts as an Incentive
5.1.13 Question 13: Other Desired Shipping Options
SURVEY QUESTIONS
6.1 INDUSTRY SURVEY QUESTIONS
6.2 CUSTOMER SURVEY QUESTIONS
LIST OF FIGURES
EXECUTIVE SUMMARY
Figure 1-1 Differences in Perception on Discounts in Shipping Rates, U.S, 2008
Figure 1-2 Map of Medical Device Supplier Home States, U.S, 2008
Figure 1-3 Typical Number of Packages Received per Month, U.S, 2008
Figure 1-4 Parties (Manufacturers and Customers) Who are Responsible for Paying
Shipping Costs of Damaged or Returned Equipment, U.S, 2008
Figure 1-5 Purchasing Agent Familiarity with Shipping Terms Used for Received Packages, U.S, 2008
Figure 1-6 Customers Suggestions: Criteria for Applying Discounts to Shipping Charges, U.S, 2008
RESEARCH METHODOLOGY
SURVEY OVERVIEW
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY
Figure 4-1 Question 1: Choice of Carrier, Manufacturers
Figure 4-2 Question 2: Location of Manufacturer Shipping Facility
Figure 4-3 Question 3: Payment of Shipping Costs
Figure 4-4 Question 4: Payment for the Cost of Returns
Figure 4-5 Question 5: Expediting Fees
Figure 4-6 Question 6: Method for Shipping 150lb Package
Figure 4-7 Question 7: Shipping Price Quoted to Customer
Figure 4-8 Question 8: Inclusion of Insurance
Figure 4-9 Question 9: Shipping Discounts
Figure 4-10 Question 10: Customer Feedback Received by Manufacturers
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY
Figure 5-1 Question 1: Respondent Position, Customers
Figure 5-2 Question 2: Size of Customer Facility
Figure 5-3 Question 3: Endoscopy Packages Received Per Month
Figure 5-4 Question 3: Packages Received Per Month Compared to Facility Size
Figure 5-5 Question 4: Importance of Shipping Cost
Figure 5-6 Question 5: Delivery Method – Ability to Select
Figure 5-7 Question 5: Delivery Method – Most Common Option
Figure 5-8 Question 6: Shipping Terms – Ability to Dictate
FIGURE 5-9 SAMPLE LIST OF COMMONLY USED SHIPPING TERMS WITHIN THE U.S
Figure 5-10 Question 6: Shipping Terms – Preferred Option
Figure 5-11 Question 7: Expediting Premiums
Figure 5-12 Question 7: Expediting Premiums – Knowledge Of
Figure 5-13 Question 8: Method of payment
Figure 5-14 Question 9: Level of Satisfaction
Figure 5-15 Handling Fees
Figure 5-16 Handling Fees – Knowledge Of
Figure 5-17 Question 11: Discounts on Shipping
Figure 5-18 Question 11: Discounts on Shipping - Providers
Figure 5-19 Question 11: Discounts on Shipping - Qualifications
Figure 5-20 Question 12: Discounts as an Incentive
Figure 5-21 Question 12: Discounts as an Incentive – Desired Qualification
Figure 5-22 Question 13: Other Desired Shipping options
SURVEY QUESTIONS
LIST OF CHARTS
EXECUTIVE SUMMARY
RESEARCH METHODOLOGY
SURVEY OVERVIEW
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY
Chart 5-1 Question 3: Packages Received Per Month
Chart 5-2 Question 4: Importance of the Cost of Shipping
Chart 5-3 Question 5: Delivery Method – Most Common Option
Chart 5-4 Question 9: Level of Satisfaction
Chart 5-5 Question 12: Discounts as an Incentive – Desired Qualification
SURVEY QUESTIONS 45
EXECUTIVE SUMMARY
1.1 OVERVIEW
1.2MEDICAL DEVICE SUPPLIER PROFILE
1.3 CUSTOMER PROFILE
1.4 MANUFACTURER’S PRACTICES
1.5 CUSTOMER EXPERIENCES
1.6 CUSTOMER SUGGESTIONS
RESEARCH METHODOLOGY
2.1 RESEARCH METHODOLOGY
SURVEY OVERVIEW
3.1 RESPONDENT CHARACTERISTICS
3.2 MEDICAL DEVICE SHIPPING FROM MANUFACTURERS
3.3 MEDICAL DEVICE CUSTOMER FEEDBACK
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY
4.1 INDUSTRY RESPONDENTS
4.1.1 Question 1: Choice of Carrier
4.1.2 Question 2: Location of Manufacturer Shipping Facility
4.1.3 Question 3: Payment of Shipping Costs
4.1.4 Question 4: Payment for Cost of Returns
4.1.5 Question 5: Expediting Fees
4.1.6 Question 6: Method for Shipping Packages Over 150lb
4.1.7 Question 7: Shipping Price Quoted to Customer
4.1.8 Question 8: Inclusion of Insurance
4.1.9 Question 9: Shipping Discounts
4.1.10 Question 10: Customer Feedback
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY
5.1.1 Question 1: Respondent Position
5.1.2 Question 2: Size of Facility
5.1.3 Question 3: Medical Device Packages Received Per Month
5.1.4 Question 4: Importance of Shipping Cost
5.1.5 Question 5: Delivery Method
5.1.6 Question 6: Shipping Terms
5.1.7 Question 7: Expediting Premiums
5.1.8 Question 8: Method of Payment
5.1.9 Question 9: Level of Satisfaction
5.1.10 Question 10: Handling Fees
5.1.11 Question 11: Discounts on Shipping Costs
5.1.12 Question 12: Discounts as an Incentive
5.1.13 Question 13: Other Desired Shipping Options
SURVEY QUESTIONS
6.1 INDUSTRY SURVEY QUESTIONS
6.2 CUSTOMER SURVEY QUESTIONS
LIST OF FIGURES
EXECUTIVE SUMMARY
Figure 1-1 Differences in Perception on Discounts in Shipping Rates, U.S, 2008
Figure 1-2 Map of Medical Device Supplier Home States, U.S, 2008
Figure 1-3 Typical Number of Packages Received per Month, U.S, 2008
Figure 1-4 Parties (Manufacturers and Customers) Who are Responsible for Paying
Shipping Costs of Damaged or Returned Equipment, U.S, 2008
Figure 1-5 Purchasing Agent Familiarity with Shipping Terms Used for Received Packages, U.S, 2008
Figure 1-6 Customers Suggestions: Criteria for Applying Discounts to Shipping Charges, U.S, 2008
RESEARCH METHODOLOGY
SURVEY OVERVIEW
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY
Figure 4-1 Question 1: Choice of Carrier, Manufacturers
Figure 4-2 Question 2: Location of Manufacturer Shipping Facility
Figure 4-3 Question 3: Payment of Shipping Costs
Figure 4-4 Question 4: Payment for the Cost of Returns
Figure 4-5 Question 5: Expediting Fees
Figure 4-6 Question 6: Method for Shipping 150lb Package
Figure 4-7 Question 7: Shipping Price Quoted to Customer
Figure 4-8 Question 8: Inclusion of Insurance
Figure 4-9 Question 9: Shipping Discounts
Figure 4-10 Question 10: Customer Feedback Received by Manufacturers
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY
Figure 5-1 Question 1: Respondent Position, Customers
Figure 5-2 Question 2: Size of Customer Facility
Figure 5-3 Question 3: Endoscopy Packages Received Per Month
Figure 5-4 Question 3: Packages Received Per Month Compared to Facility Size
Figure 5-5 Question 4: Importance of Shipping Cost
Figure 5-6 Question 5: Delivery Method – Ability to Select
Figure 5-7 Question 5: Delivery Method – Most Common Option
Figure 5-8 Question 6: Shipping Terms – Ability to Dictate
FIGURE 5-9 SAMPLE LIST OF COMMONLY USED SHIPPING TERMS WITHIN THE U.S
Figure 5-10 Question 6: Shipping Terms – Preferred Option
Figure 5-11 Question 7: Expediting Premiums
Figure 5-12 Question 7: Expediting Premiums – Knowledge Of
Figure 5-13 Question 8: Method of payment
Figure 5-14 Question 9: Level of Satisfaction
Figure 5-15 Handling Fees
Figure 5-16 Handling Fees – Knowledge Of
Figure 5-17 Question 11: Discounts on Shipping
Figure 5-18 Question 11: Discounts on Shipping - Providers
Figure 5-19 Question 11: Discounts on Shipping - Qualifications
Figure 5-20 Question 12: Discounts as an Incentive
Figure 5-21 Question 12: Discounts as an Incentive – Desired Qualification
Figure 5-22 Question 13: Other Desired Shipping options
SURVEY QUESTIONS
LIST OF CHARTS
EXECUTIVE SUMMARY
RESEARCH METHODOLOGY
SURVEY OVERVIEW
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY
Chart 5-1 Question 3: Packages Received Per Month
Chart 5-2 Question 4: Importance of the Cost of Shipping
Chart 5-3 Question 5: Delivery Method – Most Common Option
Chart 5-4 Question 9: Level of Satisfaction
Chart 5-5 Question 12: Discounts as an Incentive – Desired Qualification
SURVEY QUESTIONS 45
