[email protected] +44 20 8123 2220 (UK) +1 732 587 5005 (US) Contact Us | FAQ |

MEA Healthcare CRM Market Size, Share & Trends Analysis Report By Functionality, By Deployment Mode (On-premise, Cloud/Web-based), By End Use, By Region, And Segment Forecasts, 2024 - 2030

July 2024 | 120 pages | ID: M82F5B1B732DEN
Grand View Research, Inc.

US$ 3,950.00

E-mail Delivery (PDF)

Download PDF Leaflet

Accepted cards
Wire Transfer
Checkout Later
Need Help? Ask a Question
This report can be delivered to the clients within 3 Business Days

MEA Healthcare CRM Market Size & Trends

The MEA healthcare CRM market size was estimated at USD 0.66 billion in 2023 and is expected t%li%grow at a CAGR of 7.4% from 2024 t%li%2030. The rising adoption of digital health technologies, including electronic health records (EHRs), telemedicine, mobile, and the integration of artificial intelligence (AI) and machine learning (ML) in the healthcare sector t%li%enhance operational efficiency and patient care is driving the market growth. In addition, the rising burden of chronic diseases in the region and the demand for structured data and automation in healthcare organizations is expected t%li%fuel the market growth.

The market is anticipated t%li%grow due t%li%a rising need for organized data and automation within healthcare organizations. According t%li%the African Union August 2023 insights, despite having 24% of the global disease burden in Africa, health spending by governments in Africa constitutes only about 1% of the region's total health expenditures. This disparity is largely attributed t%li%the lack of precise data, fragmented manual data gathering, and the absence of a central electronic database.

The absence of database results in significant gaps in data collection and capture, potentially leading t%li%underrepresentation of key population segments and biased digital health technologies. Consequently, data-driven interventions might be detrimental and skewed for specific populations. Addressing these challenges through the implementation of advanced CRM systems can facilitate more accurate and comprehensive data management, ultimately supporting equitable healthcare delivery and improving patient outcomes across the region.

The intensity of globalization, along with increasing competition and advancements in ICT, has compelled companies in developing countries t%li%focus on CRM t%li%maximize revenues. SMEs play a crucial role in this context and should be supported as agents of structural change, helping t%li%reduce marginalization and achieve equitable income distribution. The rise in ICT usage and development has integrated Middle Eastern economies int%li%the global competitive landscape.

According t%li%a study Journal published in March 2021, client relation management spending in this region has reached t%li%10.7%, reflecting its importance as a customer-focused business strategy that seamlessly integrates sales, marketing, and customer care services t%li%create and add value for both the company and its customers. The significance of CRM is evident in its ability t%li%increase customer retention, predict future customer transactions, and provide a comprehensive overview of customer needs and requirements.

Furthermore, CRM has become a vital strategy for small companies in the Middle East, highlighting the necessity for more SMEs t%li%implement CRM for effective business operations. CRM not only fosters high-performance strategies but als%li%facilitates value-added, technical, and innovative mechanisms t%li%gain a competitive edge.

The region's growing healthcare expenditure and the population's demand for improved medical services are accelerating the adoption of new technologies. CRM systems, in particular, are becoming essential for managing patient data, facilitating personalized care, and improving overall healthcare delivery efficiency. These systems support providers in delivering better patient outcomes and operational effectiveness, making them integral t%li%the region's evolving healthcare landscape.

MEA Healthcare CRM Market Report Segmentation

This report forecasts revenue growth at regional, and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2018 t%li%2030. For this study, Grand View Research has segmented the MEA healthcare CRM market report based on functionality, deployment mode, end use, and region:
  • Functionality Outlook (Revenue, USD Million, 2018 – 2030)
  • Customer Service and Support
  • Digital Commerce
  • Marketing
  • Sales
  • Cross -CRM
  • Deployment Mode Outlook (Revenue, USD Million, 2018 – 2030)
  • On-premise Model
  • Cloud/Web-based Model
  • End use Outlook (Revenue, USD Million, 2018 – 2030)
  • Healthcare Providers
  • Healthcare Payers
  • Life Sciences Industry
  • Regional Outlook (Revenue, USD Million, 2018 – 2030)
  • MEA
  • South Africa
  • Saudi Arabia
  • UAE
  • Kuwait
  • Rest of MEA
CHAPTER 1. METHODOLOGY AND SCOPE

1.1. Market Segmentation & Scope
1.2. Segment Definitions
  1.2.1. Functionality
  1.2.2. Deployment Mode
  1.2.3. End Use
  1.2.4. Regional scope
  1.2.5. Estimates and forecasts timeline
1.3. Research Methodology
1.4. Information Procurement
  1.4.1. Purchased database
  1.4.2. GVR’s internal database
  1.4.3. Secondary sources
  1.4.4. Primary research
  1.4.5. Details of primary research
    1.4.5.1. Data for primary interviews in MEA
1.5. Information or Data Analysis
  1.5.1. Data analysis models
1.6. Market Formulation & Validation
1.7. Model Details
  1.7.1. Commodity flow analysis (Model 1)
  1.7.2. Approach 1: Commodity flow approach
1.8. List of Secondary Sources
1.9. List of Primary Sources
1.10. Objectives

CHAPTER 2. EXECUTIVE SUMMARY

2.1. Market Outlook
2.2. Segment Outlook
  2.2.1. Functionality Outlook
  2.2.2. Deployment Mode Outlook
  2.2.3. End use Outlook
  2.2.4. Regional Outlook
2.3. Competitive Insights

CHAPTER 3. MEA HEALTHCARE CRM MARKET VARIABLES, TRENDS & SCOPE

3.1. Market Lineage Outlook
  3.1.1. Parent market outlook
  3.1.2. Related/ancillary market outlook
3.2. Market Dynamics
  3.2.1. Market driver analysis
    3.2.1.1. Integration of AI/ML in the healthcare industry
    3.2.1.2. Demand for a better customer experience
  3.2.2. Market restraint analysis
    3.2.2.1. High implementation cost
    3.2.2.2. Data Security risk
3.3. MEA Healthcare CRM Market Analysis Tools
  3.3.1. Industry Analysis - Porter’s Five Forces
    3.3.1.1. Supplier power
    3.3.1.2. Buyer power
    3.3.1.3. Substitution threat
    3.3.1.4. Threat of new entrant
    3.3.1.5. Competitive rivalry
  3.3.2. PESTEL Analysis
    3.3.2.1. Political landscape
    3.3.2.2. Technological landscape
    3.3.2.3. Economic landscape
3.4. COVID-19 Impact Analysis

CHAPTER 4. MEA HEALTHCARE CRM MARKET: FUNCTIONALITY ESTIMATES & TREND ANALYSIS

4.1. MEA Healthcare CRM Market: Functionality Dashboard
4.2. MEA Healthcare CRM Market: Functionality Movement Analysis
4.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses, 2018 to 2030
4.4. Customer Service and Support
  4.4.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
4.5. Digital Commerce
  4.5.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
4.6. Marketing
  4.6.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
4.7. Sales
  4.7.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
4.8. Cross-CRM
  4.8.1. Market estimates and forecasts, 2018 - 2030 (USD Million)

CHAPTER 5. MEA HEALTHCARE CRM MARKET: DEPLOYMENT MODE ESTIMATES & TREND ANALYSIS

5.1. MEA Healthcare CRM Market: Deployment Mode Dashboard
5.2. MEA Healthcare CRM Market: Deployment Mode Movement Analysis
5.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses, 2018 to 2030
5.4. On-premise Model
  5.4.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
5.5. Cloud/Web-based Model
  5.5.1. Market estimates and forecasts, 2018 - 2030 (USD Million)

CHAPTER 6. MEA HEALTHCARE CRM MARKET: END USE ESTIMATES & TREND ANALYSIS

6.1. MEA Healthcare CRM Market: End Use Dashboard
6.2. MEA Healthcare CRM Market: End Use Movement Analysis
6.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses, 2018 to 2030
6.4. Healthcare Providers
  6.4.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
6.5. Healthcare Payers
  6.5.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
6.6. Life Sciences Industry
  6.6.1. Market estimates and forecasts, 2018 - 2030 (USD Million)

CHAPTER 7. REGIONAL ESTIMATES & TREND ANALYSIS BY FUNCTIONALITY, DEPLOYMENT MODE, END USE

7.1. MEA Healthcare CRM Market: Regional Dashboard
7.2. MEA Healthcare CRM Market: Regional Movement Analysis
7.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses by Functionality, Deployment Mode, End Use, 2018 to 2030
7.4. MEA
  7.4.1. South Africa
    7.4.1.1. Key country dynamics
    7.4.1.2. Regulatory framework/reimbursement structure
    7.4.1.3. Competitive scenario
    7.4.1.4. South Africa market estimates and forecasts, 2018 - 2030 (USD Million)
  7.4.2. Saudi Arabia
    7.4.2.1. Key country dynamics
    7.4.2.2. Regulatory framework/reimbursement structure
    7.4.2.3. Competitive scenario
    7.4.2.4. Saudi Arabia market estimates and forecasts, 2018 - 2030 (USD Million)
  7.4.3. UAE
    7.4.3.1. Key country dynamics
    7.4.3.2. Regulatory framework/reimbursement structure
    7.4.3.3. Competitive scenario
    7.4.3.4. UAE market estimates and forecasts, 2018 - 2030 (USD Million)
  7.4.4. Kuwait
    7.4.4.1. Key country dynamics
    7.4.4.2. Regulatory framework/reimbursement structure
    7.4.4.3. Competitive scenario
    7.4.4.4. Kuwait market estimates and forecasts, 2018 - 2030 (USD Million)

CHAPTER 8. COMPETITIVE LANDSCAPE

8.1. Recent Developments & Impact Analysis, By Key Market Participants
8.2. Company/Competition Categorization
8.3. Vendor Landscape
  8.3.1. List of key distributors and channel partners
  8.3.2. Key customers
  8.3.3. Key company market share analysis, 2023
  8.3.4. Microsoft
    8.3.4.1. Company overview
    8.3.4.2. Financial performance
    8.3.4.3. Product benchmarking
    8.3.4.4. Strategic initiatives
  8.3.5. Cerner Corporation (Oracle)
    8.3.5.1. Company overview
    8.3.5.2. Financial performance
    8.3.5.3. Product benchmarking
    8.3.5.4. Strategic initiatives
  8.3.6. IBM
    8.3.6.1. Company overview
    8.3.6.2. Financial performance
    8.3.6.3. Product benchmarking
    8.3.6.4. Strategic initiatives
  8.3.7. SAP
    8.3.7.1. Company overview
    8.3.7.2. Financial performance
    8.3.7.3. Product benchmarking
    8.3.7.4. Strategic initiatives
  8.3.8. Accenture
    8.3.8.1. Company overview
    8.3.8.2. Financial performance
    8.3.8.3. Product benchmarking
    8.3.8.4. Strategic initiatives
  8.3.9. Zoho Corporation
    8.3.9.1. Company overview
    8.3.9.2. Financial performance
    8.3.9.3. Product benchmarking
    8.3.9.4. Strategic initiatives
  8.3.10. hc1
    8.3.10.1. Company overview
    8.3.10.2. Financial performance
    8.3.10.3. Product benchmarking
    8.3.10.4. Strategic initiatives
  8.3.11. LeadSquared
    8.3.11.1. Company overview
    8.3.11.2. Financial performance
    8.3.11.3. Product benchmarking
    8.3.11.4. Strategic initiatives
  8.3.12. Salesforce
    8.3.12.1. Company overview
    8.3.12.2. Financial performance
    8.3.12.3. Product benchmarking
    8.3.12.4. Strategic initiatives
  8.3.13. Veeva Systems
    8.3.13.1. Company overview
    8.3.13.2. Financial performance
    8.3.13.3. Product benchmarking
    8.3.13.4. Strategic initiatives
  8.3.14. Talisma
    8.3.14.1. Company overview
    8.3.14.2. Financial performance
    8.3.14.3. Product benchmarking
    8.3.14.4. Strategic initiatives
  8.3.15. Verint Systems Inc.
    8.3.15.1. Company overview
    8.3.15.2. Financial performance
    8.3.15.3. Product benchmarking
    8.3.15.4. Strategic initiatives
  8.3.16. Creatio
    8.3.16.1. Company overview
    8.3.16.2. Financial performance
    8.3.16.3. Product benchmarking
    8.3.16.4. Strategic initiatives
LIST OF TABLES


Table 1 List of abbreviations
Table 2 MEA healthcare CRM market, by region, 2018 - 2030 (USD Million)
Table 3 MEA healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 4 MEA healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 5 MEA healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 6 South Africa healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 7 South Africa healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 8 South Africa healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 9 Saudi Arabia healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 10 Saudi Arabia healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 11 Saudi Arabia healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 12 UAE healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 13 UAE healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 14 UAE healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 15 Kuwait healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 16 Kuwait healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 17 Kuwait healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 18 Rest of MEA healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 19 Rest of MEA healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 20 Rest of MEA healthcare CRM market, by end use, 2018 - 2030 (USD Million)
LIST OF FIGURES


Fig. 1 Information Procurement
Fig. 2 Primary Research Pattern
Fig. 3 Market Research Approaches
Fig. 4 Value Chain-Based Sizing & Forecasting
Fig. 5 Market Formulation & Validation
Fig. 6 T-cell Lymphoma Market Segmentation
Fig. 7 Market Snapshot, 2023
Fig. 8 Market Trends & Outlook
Fig. 9 Market Driver Relevance Analysis (Current & Future Impact)
Fig. 10 Market Restraint Relevance Analysis (Current & Future Impact)
Fig. 11 Market Challenge Relevance Analysis (Current & Future Impact)
Fig. 12 SWOT Analysis, By Factor (Political & Legal, Economic and Technological)
Fig. 13 Porter’s Five Forces Analysis
Fig. 14 Global T-cell Lymphoma Market: By Type, Movement Analysis
Fig. 15 Global T-cell Lymphoma Market, for Peripheral, 2018 - 2030 (USD Million)
Fig. 16 Global T-cell Lymphoma Market, for Cutaneous T-cell Lymphoma, 2018 - 2030 (USD Million)
Fig. 17 Global T-cell Lymphoma Market, for Anaplastic Large Cell Lymphoma, 2018 - 2030 (USD Million)
Fig. 18 Global T-cell Lymphoma Market, for Angio-immuno-blastic T-cell Lymphoma, 2018 - 2030 (USD Million)
Fig. 19 Global T-cell Lymphoma Market, for Other, 2018 - 2030 (USD Million)
Fig. 20 Global T-cell Lymphoma Market, for Lymphoblastic, 2018 - 2030 (USD Million)
Fig. 21 Global T-cell Lymphoma Market: By Therapy, Movement Analysis
Fig. 22 Global T-cell Lymphoma Market, for Radiotherapy, 2018 - 2030 (USD Million)
Fig. 23 Global T-cell Lymphoma Market, for Chemotherapy, 2018 - 2030 (USD Million)
Fig. 24 Global T-cell Lymphoma Market, for Immunotherapy, 2018 - 2030 (USD Million)
Fig. 25 Global T-cell Lymphoma Market, for Stem Cell Transplantation, 2018 - 2030 (USD Million)
Fig. 26 Global T-cell Lymphoma Market, for Other, 2018 - 2030 (USD Million)
Fig. 27 Regional Marketplace: Key Takeaways T-cell Lymphoma Market,
Fig. 28 Regional Outlook, 2023 & 2030 T-cell Lymphoma Market,
Fig. 29 Global T-cell Lymphoma Market: Region Movement Analysis
Fig. 30 North America T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 31 U.S. T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 32 Canada T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 33 Mexico T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 34 Europe T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 35 Germany T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 36 UK T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 37 France T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 38 Italy T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 39 Spain T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 40 Denmark T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 41 Sweden T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 42 Norway T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 43 Asia Pacific T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 44 Japan T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 45 China T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 46 India T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 47 Australia T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 48 South Korea T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 49 Thailand T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 50 Latin America T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 51 Brazil T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 52 Argentina T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 53 Middle East and Africa T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 54 South Africa T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 55 Saudi Arabia T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 56 UAE T-cell Lymphoma Market, 2018 - 2030 (USD Million)
Fig. 57 Kuwait T-cell Lymphoma Market, 2018 - 2030 (USD Million)


More Publications