Healthcare BPO Market Size, Share, and Analysis, By Provider Service (Patient Enrollment and Strategic Planning, Patient Care Service, Revenue Cycle Management), By Payer Service (Human Resource Management, Claims Management, Customer Relationship Management [CRM], Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), By Pharmaceutical Service (Manufacturing, Research & Development, Non-Clinical Services and Others) and Regional Forecasts, 2022-2032
Healthcare BPO Market Size, Share, and Analysis, By Provider Service (Patient Enrollment and Strategic Planning, Patient Care Service, Revenue Cycle Management), By Payer Service (Human Resource Management, Claims Management, Customer Relationship Management [CRM], Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), By Pharmaceutical Service (Manufacturing, Research & Development, Non-Clinical Services and Others) and Regional Forecasts, 2022-2032
PRODUCT OVERVIEW
Healthcare BPO Market size was USD 315.27 billion in 2021 and projected t%li%grow from USD 375.1 billion in 2023 t%li%USD 829.8 billion by 2032, exhibiting a CAGR of 9.2% during the forecast period.
Healthcare BPO refers t%li%a process or commercial activity that is outsourced and offers administrative or other support t%li%personnel, medical organizations, and institutions. Coding, billing, transcription, and other common outsourcing projects belong t%li%this category. Precisely, businesses in the healthcare industry—from insurers t%li%pharmaceutical firms—are not widely regarded as being the most customer-centric. Businesses should ensure that customers and patients have better experiences with respect t%li%the escalating demand for healthcare services.
MARKET HIGHLIGHTS
Healthcare BPO market is expected t%li%reach USD 829.8 billion, growing at a CAGR of 9.2% during the forecast period owing t%li%the demand for affordable services globally. Medical billing and coding, claims processing, and transcription are just a few of the low-cost services that healthcare providers are progressively shifting t%li%BPO service providers for.
Healthcare BPO Market Segments:
Growth Drivers
Expansion of Outsourced Clinical Pathways in Healthcare BPO is Expected t%li%Boost the Market Growth
Efforts t%li%Improve Co-ordination in Healthcare and provide Better Care are Expected t%li%Boost the Market Growth
Restraint
Threat of Cyber-Attack and Chance of Relinquishing Authority Well on Multiple Activities May Restrain the Market Growth
Key Players
Global Laboratory Temperature Control Units Market is further segmented by region into:
PRODUCT OVERVIEW
Healthcare BPO Market size was USD 315.27 billion in 2021 and projected t%li%grow from USD 375.1 billion in 2023 t%li%USD 829.8 billion by 2032, exhibiting a CAGR of 9.2% during the forecast period.
Healthcare BPO refers t%li%a process or commercial activity that is outsourced and offers administrative or other support t%li%personnel, medical organizations, and institutions. Coding, billing, transcription, and other common outsourcing projects belong t%li%this category. Precisely, businesses in the healthcare industry—from insurers t%li%pharmaceutical firms—are not widely regarded as being the most customer-centric. Businesses should ensure that customers and patients have better experiences with respect t%li%the escalating demand for healthcare services.
MARKET HIGHLIGHTS
Healthcare BPO market is expected t%li%reach USD 829.8 billion, growing at a CAGR of 9.2% during the forecast period owing t%li%the demand for affordable services globally. Medical billing and coding, claims processing, and transcription are just a few of the low-cost services that healthcare providers are progressively shifting t%li%BPO service providers for.
Healthcare BPO Market Segments:
- Provider Service
- Patient Enrollment and Strategic Planning
- Patient Care Service
- Revenue Cycle Management
- Payer Service
- Human Resource Management
- Claims Management
- Customer Relationship Management (CRM)
- Operational/Administrative Management
- Care Management
- Provider Management
- Other Payer Services
- Pharmaceutical Service
- Manufacturing
- Research & Development
- Non-Clinical Services and Others
Growth Drivers
Expansion of Outsourced Clinical Pathways in Healthcare BPO is Expected t%li%Boost the Market Growth
Efforts t%li%Improve Co-ordination in Healthcare and provide Better Care are Expected t%li%Boost the Market Growth
Restraint
Threat of Cyber-Attack and Chance of Relinquishing Authority Well on Multiple Activities May Restrain the Market Growth
Key Players
- Accenture
- Cognizant
- Wipro
- HCL Technologies
- NTT Data Corporation
- IQVIA
- Sykes Enterprises
- WNS (Holdings) Limited
- Sutherland Global
- Mphasis
- Omega Healthcare
- Firstsource Solutions
- GeBBS Healthcare Solutions
- Invensis Technologies
- Octopus Tech Solutions
Global Laboratory Temperature Control Units Market is further segmented by region into:
- North America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAG.R – United States and Canada
- Latin America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – Mexico, Argentina, Brazil and Rest of Latin America
- Europe Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – United Kingdom, France, Germany, Italy, Spain, Belgium, Hungary, Luxembourg, Netherlands, Poland, NORDIC, Russia, Turkey and Rest of Europe
- Asia Pacific Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – India, China, South Korea, Japan, Malaysia, Indonesia, New Zealand, Australia and Rest of APAC
- Middle East and Africa Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – North Africa, Israel, GCC, South Africa and Rest of MENA
- Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
- Provision of market value (USD Billion) data for each segment and sub-segment
- Indicates the region and segment that is expected t%li%witness the fastest growth as well as t%li%dominate the market
- Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
- Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
- Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
- The current as well as the future market outlook of the industry with respect t%li%recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
- Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
- Provides insight int%li%the market through Value Chain
- Market dynamics scenario, along with growth opportunities of the market in the years t%li%come
- 3-month post-sales analyst support.
1. EXECUTIVE SUMMARY
1.1. Regional Market Share
1.2.Business Trends
1.3.Healthcare BPO Market: COVID-19 Outbreak
1.4. Regional Trends
1.5. Segmentation Snapshot
2. RESEARCH METHODOLOGY
2.1.Research Objective
2.2. Research Approach
2.3. Data Sourcing and Methodology
2.4.Primary Research
2.5.Secondary Research
2.5.1. Paid Sources
2.5.2. Public Sources
2.6. Market Size Estimation and Data Triangulation
3. MARKET CHARACTERISTICS
3.1.Market Definition
3.2.Healthcare BPO Market: COVID-19 Impact
3.3. Key Segmentations
3.4.Key Developments
3.5.Allied Industry Data
4. HEALTHCARE BPO MARKET – INDUSTRY INSIGHTS
4.1. Industry Segmentation
4.2.COVID-19 overview on world economy
4.3.Industry ecoProvider Service Channel analysis
4.4.Innovation & Sustainability
5. MACROECONOMIC INDICATORS
6. RECENT DEVELOPMENTS
7. MARKET DYNAMICS
7.1.Introduction
7.2. Growth Drivers
7.3. Market Opportunities
7.4.Market Restraints
7.5. Market Trends
8. MARKET ANALYSIS
8.1. Porters Five Forces
8.2.PEST Analysis
8.2.1.Political
8.2.2. Economic
8.2.3. Social
8.2.4. Technological
9. HEALTHCARE BPO MARKET
9.1.Overview
9.2. Historical Analysis (2016-2021)
9.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
10. HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
10.1.Overview
10.2. Key Findings
10.3. Market Segmentation
10.3.1.By Provider Service
10.3.1.1.Patient Enrollment and Strategic Planning
10.3.1.1.1. By Value (USD Million) 2022-2032F
10.3.1.1.2.Market Share (%) 2022-2032F
10.3.1.1.3.Y-o-Y Growth (%) 2022-2032F
10.3.1.2. Patient Care Service
10.3.1.2.1.By Value (USD Million) 2022-2032F
10.3.1.2.2. Market Share (%) 2022-2032F
10.3.1.2.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.3. Revenue Cycle Management
10.3.1.3.1.By Value (USD Million) 2022-2032F
10.3.1.3.2. Market Share (%) 2022-2032F
10.3.1.3.3. Y-o-Y Growth (%) 2022-2032F
10.3.2. By Payer Service
10.3.2.1. Human Resource Management
10.3.2.1.1.By Value (USD Million) 2022-2032F
10.3.2.1.2. Market Share (%) 2022-2032F
10.3.2.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.2.2.Claims Management
10.3.2.2.1. By Value (USD Million) 2022-2032F
10.3.2.2.2.Market Share (%) 2022-2032F
10.3.2.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.3.Customer Relationship Management (CRM)
10.3.2.3.1. By Value (USD Million) 2022-2032F
10.3.2.3.2.Market Share (%) 2022-2032F
10.3.2.3.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.4.Operational/Administrative Management
10.3.2.4.1. By Value (USD Million) 2022-2032F
10.3.2.4.2.Market Share (%) 2022-2032F
10.3.2.4.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.5.Care Management
10.3.2.5.1. By Value (USD Million) 2022-2032F
10.3.2.5.2.Market Share (%) 2022-2032F
10.3.2.5.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.6.Provider Management
10.3.2.6.1. By Value (USD Million) 2022-2032F
10.3.2.6.2.Market Share (%) 2022-2032F
10.3.2.6.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.7.Other Payer Services
10.3.2.7.1. By Value (USD Million) 2022-2032F
10.3.2.7.2.Market Share (%) 2022-2032F
10.3.2.7.3.Y-o-Y Growth (%) 2022-2032F
10.3.3. By Pharmaceutical Service
10.3.3.1. Manufacturing
10.3.3.1.1.By Value (USD Million) 2022-2032F
10.3.3.1.2. Market Share (%) 2022-2032F
10.3.3.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.3.2.Research & Development
10.3.3.2.1. By Value (USD Million) 2022-2032F
10.3.3.2.2.Market Share (%) 2022-2032F
10.3.3.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.3.3.Non-Clinical Services and Others
10.3.3.3.1. By Value (USD Million) 2022-2032F
10.3.3.3.2.Market Share (%) 2022-2032F
10.3.3.3.3.Y-o-Y Growth (%) 2022-2032F
11. NORTH AMERICA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
11.1. Overview
11.2.Key Findings
11.3.Market Segmentation
11.3.1. By Provider Service
11.3.2. By Payer Service
11.3.3.Pharmaceutical Service
11.4. Country
11.4.1.United States
11.4.2. Canada
12. EUROPE HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
12.1.Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1. By Provider Service
12.3.2.By Payer Service
12.3.3.Pharmaceutical Service
12.4. Country
12.4.1. Germany
12.4.2.United Kingdom
12.4.3.France
12.4.4.Italy
12.4.5.Spain
12.4.6.Russia
12.4.7.Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
13. ASIA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
13.1.Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1.By Provider Service
13.3.2.By Payer Service
13.3.3.Pharmaceutical Service
13.4. Country
13.4.1. India
13.4.2.China
13.4.3.South Korea
13.4.4.Japan
13.4.5.Rest of APAC
14. MIDDLE EAST AND AFRICA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
14.1. Overview
14.2. Key Findings
14.3.Market Segmentation
14.3.1.By Provider Service
14.3.2. By Payer Service
14.3.3. Pharmaceutical Service
14.4.Country
14.4.1. Israel
14.4.2.GCC
14.4.3.North Africa
14.4.4.South Africa
14.4.5.Rest of Middle East and Africa
15. LATIN AMERICA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
15.1.Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1.By Provider Service
15.3.2.By Payer Service
15.3.3.Pharmaceutical Service
15.4.Country
15.4.1. Mexico
15.4.2.Brazil
15.4.3.Rest of Latin America
16. COMPETITIVE LANDSCAPE
16.1.Company market share, 2021
16.2. Key player overview
16.3. Key stakeholders
17. COMPANY PROFILES
17.1.Accenture
17.1.1.Company Overview
17.1.2. Financial Overview
17.1.3. Key Product; Analysis
17.1.4. Company Assessment
17.1.4.1.Product Portfolio
17.1.4.2. Key Clients
17.1.4.3. Market Share
17.1.4.4. Recent News & Development (Last 3 Yrs.)
17.1.4.5. Executive Team
17.2. Cognizant
17.3. Wipro
17.4.HCL Technologies
17.5.NTT Data Corporation
17.6. IQVIA
17.7. Sykes Enterprises
17.8.WNS (Holdings) Limited
17.9. Sutherland Global
17.10. Mphasis
17.11.Omega Healthcare
17.12. Firstsource Solutions
17.13. GeBBS Healthcare Solutions
17.14.Invensis Technologies
17.15. Octopus Tech Solutions
17.16. Other Prominent Players
18. APPENDIX
19. CONSULTANT RECOMMENDATION
1.1. Regional Market Share
1.2.Business Trends
1.3.Healthcare BPO Market: COVID-19 Outbreak
1.4. Regional Trends
1.5. Segmentation Snapshot
2. RESEARCH METHODOLOGY
2.1.Research Objective
2.2. Research Approach
2.3. Data Sourcing and Methodology
2.4.Primary Research
2.5.Secondary Research
2.5.1. Paid Sources
2.5.2. Public Sources
2.6. Market Size Estimation and Data Triangulation
3. MARKET CHARACTERISTICS
3.1.Market Definition
3.2.Healthcare BPO Market: COVID-19 Impact
3.3. Key Segmentations
3.4.Key Developments
3.5.Allied Industry Data
4. HEALTHCARE BPO MARKET – INDUSTRY INSIGHTS
4.1. Industry Segmentation
4.2.COVID-19 overview on world economy
4.3.Industry ecoProvider Service Channel analysis
4.4.Innovation & Sustainability
5. MACROECONOMIC INDICATORS
6. RECENT DEVELOPMENTS
7. MARKET DYNAMICS
7.1.Introduction
7.2. Growth Drivers
7.3. Market Opportunities
7.4.Market Restraints
7.5. Market Trends
8. MARKET ANALYSIS
8.1. Porters Five Forces
8.2.PEST Analysis
8.2.1.Political
8.2.2. Economic
8.2.3. Social
8.2.4. Technological
9. HEALTHCARE BPO MARKET
9.1.Overview
9.2. Historical Analysis (2016-2021)
9.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
10. HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
10.1.Overview
10.2. Key Findings
10.3. Market Segmentation
10.3.1.By Provider Service
10.3.1.1.Patient Enrollment and Strategic Planning
10.3.1.1.1. By Value (USD Million) 2022-2032F
10.3.1.1.2.Market Share (%) 2022-2032F
10.3.1.1.3.Y-o-Y Growth (%) 2022-2032F
10.3.1.2. Patient Care Service
10.3.1.2.1.By Value (USD Million) 2022-2032F
10.3.1.2.2. Market Share (%) 2022-2032F
10.3.1.2.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.3. Revenue Cycle Management
10.3.1.3.1.By Value (USD Million) 2022-2032F
10.3.1.3.2. Market Share (%) 2022-2032F
10.3.1.3.3. Y-o-Y Growth (%) 2022-2032F
10.3.2. By Payer Service
10.3.2.1. Human Resource Management
10.3.2.1.1.By Value (USD Million) 2022-2032F
10.3.2.1.2. Market Share (%) 2022-2032F
10.3.2.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.2.2.Claims Management
10.3.2.2.1. By Value (USD Million) 2022-2032F
10.3.2.2.2.Market Share (%) 2022-2032F
10.3.2.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.3.Customer Relationship Management (CRM)
10.3.2.3.1. By Value (USD Million) 2022-2032F
10.3.2.3.2.Market Share (%) 2022-2032F
10.3.2.3.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.4.Operational/Administrative Management
10.3.2.4.1. By Value (USD Million) 2022-2032F
10.3.2.4.2.Market Share (%) 2022-2032F
10.3.2.4.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.5.Care Management
10.3.2.5.1. By Value (USD Million) 2022-2032F
10.3.2.5.2.Market Share (%) 2022-2032F
10.3.2.5.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.6.Provider Management
10.3.2.6.1. By Value (USD Million) 2022-2032F
10.3.2.6.2.Market Share (%) 2022-2032F
10.3.2.6.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.7.Other Payer Services
10.3.2.7.1. By Value (USD Million) 2022-2032F
10.3.2.7.2.Market Share (%) 2022-2032F
10.3.2.7.3.Y-o-Y Growth (%) 2022-2032F
10.3.3. By Pharmaceutical Service
10.3.3.1. Manufacturing
10.3.3.1.1.By Value (USD Million) 2022-2032F
10.3.3.1.2. Market Share (%) 2022-2032F
10.3.3.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.3.2.Research & Development
10.3.3.2.1. By Value (USD Million) 2022-2032F
10.3.3.2.2.Market Share (%) 2022-2032F
10.3.3.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.3.3.Non-Clinical Services and Others
10.3.3.3.1. By Value (USD Million) 2022-2032F
10.3.3.3.2.Market Share (%) 2022-2032F
10.3.3.3.3.Y-o-Y Growth (%) 2022-2032F
11. NORTH AMERICA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
11.1. Overview
11.2.Key Findings
11.3.Market Segmentation
11.3.1. By Provider Service
11.3.2. By Payer Service
11.3.3.Pharmaceutical Service
11.4. Country
11.4.1.United States
11.4.2. Canada
12. EUROPE HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
12.1.Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1. By Provider Service
12.3.2.By Payer Service
12.3.3.Pharmaceutical Service
12.4. Country
12.4.1. Germany
12.4.2.United Kingdom
12.4.3.France
12.4.4.Italy
12.4.5.Spain
12.4.6.Russia
12.4.7.Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
13. ASIA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
13.1.Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1.By Provider Service
13.3.2.By Payer Service
13.3.3.Pharmaceutical Service
13.4. Country
13.4.1. India
13.4.2.China
13.4.3.South Korea
13.4.4.Japan
13.4.5.Rest of APAC
14. MIDDLE EAST AND AFRICA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
14.1. Overview
14.2. Key Findings
14.3.Market Segmentation
14.3.1.By Provider Service
14.3.2. By Payer Service
14.3.3. Pharmaceutical Service
14.4.Country
14.4.1. Israel
14.4.2.GCC
14.4.3.North Africa
14.4.4.South Africa
14.4.5.Rest of Middle East and Africa
15. LATIN AMERICA HEALTHCARE BPO MARKET SIZE & FORECAST 2022A-2032F
15.1.Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1.By Provider Service
15.3.2.By Payer Service
15.3.3.Pharmaceutical Service
15.4.Country
15.4.1. Mexico
15.4.2.Brazil
15.4.3.Rest of Latin America
16. COMPETITIVE LANDSCAPE
16.1.Company market share, 2021
16.2. Key player overview
16.3. Key stakeholders
17. COMPANY PROFILES
17.1.Accenture
17.1.1.Company Overview
17.1.2. Financial Overview
17.1.3. Key Product; Analysis
17.1.4. Company Assessment
17.1.4.1.Product Portfolio
17.1.4.2. Key Clients
17.1.4.3. Market Share
17.1.4.4. Recent News & Development (Last 3 Yrs.)
17.1.4.5. Executive Team
17.2. Cognizant
17.3. Wipro
17.4.HCL Technologies
17.5.NTT Data Corporation
17.6. IQVIA
17.7. Sykes Enterprises
17.8.WNS (Holdings) Limited
17.9. Sutherland Global
17.10. Mphasis
17.11.Omega Healthcare
17.12. Firstsource Solutions
17.13. GeBBS Healthcare Solutions
17.14.Invensis Technologies
17.15. Octopus Tech Solutions
17.16. Other Prominent Players
18. APPENDIX
19. CONSULTANT RECOMMENDATION
