Global Healthcare BPO Market: Market Estimation, Dynamics, Regional Share, Trends, Competitor Analysis 2012-2016 and Forecast 2017-2023

November 2017 | 211 pages | ID: G7C831396CFEN
Precision Business Insights (PBI)

Abstracts

Global Healthcare BPO Market:

Global healthcare BPO market estimated to be valued US$ XX Mn in 2017 and poised to grow at CAGR of XX% over 2017-2023. Market for healthcare BPO is projected to reach US$ XX Mn by 2023.

Business Process Outsourcing (BPO) is a process where healthcare providers select the most appropriate third party vendors for some of the specific business procedures. It allows the hospitals and medical professionals to spend their energy and valuable time on patient care rather than doing some paper work in the office. Healthcare BPO is a solution for clients to adopt intelligent approaches that will support the organization to reduce the cost pressures and increase in the overall productivity. Healthcare BPO market provides various solutions, such as front-end services, customer account setup, billing & account receivables, provider network services, enrollment services, claims services, Medicare services, membership services, and pharmacy benefits management.

Healthcare BPO market is primarily driven by a few key factors such as lack of in-house trained professionals for specific processes, cost-effective availability of workforce, and lack of industry knowledge. The pressure to decrease delivery costs healthcare sector, rise in number of insurance seeking patients, pharmaceutical companies facing patent expiries, consolidation of the healthcare systems and implementation of the ICD-10 codes and lower cost of manufacturing in developing countries are the major drivers for the healthcare BPO market. However, with the ongoing trends in the healthcare BPO, customers face challenges in data security & reliability, increasing regulatory compliance, and handling huge amount of healthcare data, fear of losing the control over many outsourced process, probability of decreased quality of services or products, and insecurity for the data are the factors anticipated to hamper the healthcare BPO market growth.

Healthcare BPO market is segmented on the basis of provider services, payer services, pharmaceutical services, end users, and geographical regions.

Healthcare BPO Market by provider services:

• Medical Billing
• Medical Coding
• Medical Transcription
• Finance & Accounts

Healthcare BPO Market by payer services:

• Integrated Front-end Services and Back-office Operations
• Provider Management
• Claims Management
• Billing and Accounts Management
• HR
• Analytics and Fraud Management
• Member Management

Healthcare BPO Market by pharmaceutical service:

• Manufacturing
• Research and Development
• Non-clinical Services
• Sales and Marketing
• Supply Chain Management and Logistics
• Other Non-clinical Functions
• HR
• Finance and Accounts
• IT

Healthcare BPO Market by end-user:

• Hospital
• Dental Clinics
• Public Service
• Others

The major factor that drives the growth of healthcare BPO is increase in development of healthcare IT. Furthermore, new business models & processes and increase in use of digital technologies in healthcare are driving the growth of healthcare BPO market. Globally healthcare BPO market is expected to grow with a significant CAGR from 2016 to 2027. Rise in geriatric population is expected to be major factor, owing to the susceptibility to several health issues which includes respiratory disorders, cardiovascular diseases (CVD), eye care problems, orthopedic disorders, cancers etc. and rise in the prevalence rate of those diseases led to the increased amount of work for insurance companies. Hence, in order to handle that much of data about huge pool of patients and data of the payer companies need to invest in technology, skilled personnel and infrastructure which led to high operational cost which is anticipated to accelerate the healthcare payer BPO market. Shift from the ICD-9 to ICD-10 coding system posed heavy workload for payers in order to up gradation of their systems, training of staff in turn increases the financial burden. The ICD-9 code system had 13,000 codes, while ICD-10 code system has nearly 68,000 codes. This variation augmented need for HR, accounting, medical coding, skilled personnel and technical operations, hence anticipated to propel the growth of the healthcare BPO markets.

Based on geography, the healthcare BPO market can be segmented into five major regions: North America, Europe, Asia-Pacific, Latin America and Middle East & Africa. Currently, North America accounts a leading position in the healthcare BPO market followed by Europe. The major driving factors that have driven the growth of the healthcare BPO market in these regions are steadily increase in changes of regulatory scenario, pressure on healthcare institutions to reduce costs and rising trends for healthcare IT, big data and cloud computing. In the forecast period, Asia-Pacific region is expected to show remarkable growth in the healthcare BPO market as it is developing at a very rapid pace and has shown the emergence of many regional players. The factors that would fuel the growth of healthcare BPO market in Asia-Pacific are increasing awareness regarding various healthcare IT solutions, increase in the number of key players and rapid development in the healthcare infrastructure across the Asian countries.

Some of the top players operating in the healthcare BPO market are IQVIA, HCL Technologies Limited, Accenture, Eli Global, IBM Corporation, Genpact Limited, Parexel, Sutherland, Hewlett-Packard Inc., Truven Health Analytics, United Health Group, Cognizant, Lonza Group Ltd, Accretive Health, Inc., Tata Consultancy Services Ltd, Xerox Corporation, Infosys Limited., and many others.

In March 2017, WNS (Holdings) Limited, acquired. Health Help, which provides benefits management across several key specialty healthcare areas, including Pain Management, Oncology, Cardiology, Orthopaedics Sleep Care and Radiology

In October 2016, IMS Health Holdings, Inc. merged with Quintiles Transnational Holdings Inc. to form Quintiles IMS Holdings

REPORT OUTLINE:

• The report provides granular level information about the market size, regional market share and forecast from 2017-2023
• The report covers in-detail insights about the competitor’s overview, key findings and their key strategies
• The Report Outlines drivers, restraints, challenges, and trends that are currently faced by the industry
• The report tracks recent innovations, key developments and startup’s details that are working in the industry
• The report provides plethora of information about market entry strategies, regulatory framework and reimbursement scenario

Contents

1. EXECUTIVE SUMMARY

2. GLOBAL HEALTHCARE BPO MARKET INTRODUCTION

2.1. Global Healthcare BPO Market– Taxonomy
2.2. Global Healthcare BPO Market–Definitions
  2.2.1. Provider Services
  2.2.2. Payer Services

3. GLOBAL HEALTHCARE BPO MARKET DYNAMICS

3.1. Drivers
3.2. Restraints
3.3. Opportunities/Unmet Needs of the Market
3.4. Trends
3.5. Global Healthcare BPO Market Dynamics – Factors Impact Analysis
3.6. Global Healthcare BPO Market– Regulations
  3.6.1. U.S
  3.6.2. Europe
  3.6.3. Japan
3.7. Global Healthcare BPO Market– Recent Product Launches

4. GLOBAL HEALTHCARE BPO MARKET ANALYSIS, 2012 - 2016 AND FORECAST, 2017 – 2023

4.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
4.2. Year-over-Year (Y-o-Y) Growth Analysis (%)
4.3. Market Oppurtunity Analysis

5. GLOBAL HEALTHCARE BPO MARKET, BY PROVIDER SERVICES, 2012 - 2016 AND FORECAST, 2017 - 2023

5.1. Medical Billing
  5.1.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  5.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  5.1.3. Market Opportunity Analysis
5.2. Medical Coding
  5.2.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  5.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  5.2.3. Market Opportunity Analysis
5.3. Medical Transcription
  5.3.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  5.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  5.3.3. Market Opportunity Analysis
5.4. Finance & Accounts
  5.4.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  5.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  5.4.3. Market Opportunity Analysis

6. GLOBAL HEALTHCARE BPO MARKET FORECAST, BY PAYER SERVICES, 2012 - 2016 AND FORECAST, 2017 - 2023

6.1. Integrated Front-end Services and Back-office Operations
  6.1.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  6.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  6.1.3. Market Opportunity Analysis
6.2. Provider Management
  6.2.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  6.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  6.2.3. Market Opportunity Analysis
6.3. Claims Management
  6.3.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  6.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  6.3.3. Market Opportunity Analysis
6.4. Billing and Accounts Management
  6.4.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  6.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  6.4.3. Market Opportunity Analysis
6.5. HR
  6.5.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  6.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  6.5.3. Market Opportunity Analysis
6.6. Analytics and Fraud Management
  6.6.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  6.6.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  6.6.3. Market Opportunity Analysis
6.7. Member Management
  6.7.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  6.7.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  6.7.3. Market Opportunity Analysis

7. GLOBAL HEALTHCARE BPO MARKET FORECAST, BY END USER, 2012 - 2016 AND FORECAST, 2017 - 2023

7.1. Hospitals
  7.1.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  7.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  7.1.3. Market Opportunity Analysis
7.2. Clinics
  7.2.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  7.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  7.2.3. Market Opportunity Analysis
7.3. Public Service
  7.3.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  7.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  7.3.3. Market Opportunity Analysis
7.4. Pharmaceutical Companies
  7.4.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  7.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  7.4.3. Market Opportunity Analysis
7.5. Others
  7.5.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  7.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  7.5.3. Market Opportunity Analysis

8. GLOBAL HEALTHCARE BPO MARKET FORECAST, BY REGION, 2012 - 2016 AND FORECAST, 2017 - 2023

8.1. North America
  8.1.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  8.1.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  8.1.3. Market Opportunity Analysis
8.2. Europe
  8.2.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  8.2.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  8.2.3. Market Opportunity Analysis
8.3. Asia-Pacific
  8.3.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  8.3.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  8.3.3. Market Opportunity Analysis
8.4. Latin America
  8.4.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  8.4.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  8.4.3. Market Opportunity Analysis
8.5. Middle East and Africa
  8.5.1. Market Analysis, 2012 – 2016 and Forecast, 2017 – 2023 (Revenue, USD Mn)
  8.5.2. Year-over-Year (Y-o-Y) Growth Analysis (%) and Market Share Analysis (%)
  8.5.3. Market Opportunity Analysis
8.6. Global Healthcare BPO Market- Opportunity Analysis Index - By Provider Services, By Payer Services, By End User, and Region, 2017 – 2023

9. NORTH AMERICA HEALTHCARE BPO MARKET ANALYSIS, 2012 - 2016 AND FORECAST, 2017 - 2023

  9.1.1. Provider Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
    9.1.1.1. Medical Billing
    9.1.1.2. Medical Coding
    9.1.1.3. Medical Transcription
    9.1.1.4. Finance & Accounts
  9.1.2. Payer Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    9.1.2.1. Integrated Front-end Services and Back-office Operations
    9.1.2.2. Provider Management
    9.1.2.3. Claims Management
    9.1.2.4. Billing and Accounts Management
    9.1.2.5. HR
    9.1.2.6. Analytics and Fraud Management
    9.1.2.7. Member Management
  9.1.3. Pharmaceutical Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    9.1.3.1. Manufacturing
    9.1.3.2. Research and Development
    9.1.3.3. Non-clinical Services
  9.1.4. End User Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    9.1.4.1. Hospital
    9.1.4.2. Clinics
    9.1.4.3. Public Service
    9.1.4.4. Pharmaceutical Companies
    9.1.4.5. Others
  9.1.5. Country Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn) Y-o-Y Growth (%) and Market Share (%)
    9.1.5.1. U.S.
    9.1.5.2. Canada
  9.1.6. North America Healthcare BPO Market- Opportunity Analysis Index - By Provider Services, By Payer Services, By Pharmaceutical Services, By End User, and Country, 2017 – 2023
  9.1.7. North America Healthcare BPO Market Dynamics – Trends

10. EUROPE HEALTHCARE BPO MARKET ANALYSIS, 2012 - 2016 AND FORECAST, 2017 - 2023

  10.1.1. Provider Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
    10.1.1.1. Medical Billing
    10.1.1.2. Medical Coding
    10.1.1.3. Medical Transcription
    10.1.1.4. Finance & Accounts
  10.1.2. Payer Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    10.1.2.1. Integrated Front-end Services and Back-office Operations
    10.1.2.2. Provider Management
    10.1.2.3. Claims Management
    10.1.2.4. Billing and Accounts Management
    10.1.2.5. HR
    10.1.2.6. Analytics and Fraud Management
    10.1.2.7. Member Management
  10.1.3. Pharmaceutical Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    10.1.3.1. Manufacturing
    10.1.3.2. Research and Development
    10.1.3.3. Non-clinical Services
  10.1.4. End User Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    10.1.4.1. Hospital
    10.1.4.2. Clinics
    10.1.4.3. Public Service
    10.1.4.4. Pharmaceutical Companies
    10.1.4.5. Others
  10.1.5. Country Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    10.1.5.1. Germany
    10.1.5.2. UK
    10.1.5.3. France
    10.1.5.4. Spain
    10.1.5.5. Italy
    10.1.5.6. Russia
    10.1.5.7. Poland
    10.1.5.8. Rest of Europe
  10.1.6. Europe Healthcare BPO Market- Opportunity Analysis Index - By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2017 – 2023
  10.1.7. Europe Healthcare BPO Market Dynamics – Trends

11. ASIA-PACIFIC HEALTHCARE BPO MARKET ANALYSIS, 2012 - 2016 AND FORECAST, 2017 - 2023

  11.1.1. Provider Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
    11.1.1.1. Medical Billing
    11.1.1.2. Medical Coding
    11.1.1.3. Medical Transcription
    11.1.1.4. Finance & Accounts
  11.1.2. Payer Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    11.1.2.1. Integrated Front-end Services and Back-office Operations
    11.1.2.2. Provider Management
    11.1.2.3. Claims Management
    11.1.2.4. Billing and Accounts Management
    11.1.2.5. HR
    11.1.2.6. Analytics and Fraud Management
    11.1.2.7. Member Management
  11.1.3. Pharmaceutical Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    11.1.3.1. Manufacturing
    11.1.3.2. Research and Development
    11.1.3.3. Non-clinical Services
  11.1.4. End User Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    11.1.4.1. Hospital
    11.1.4.2. Clinics
    11.1.4.3. Public Service
    11.1.4.4. Pharmaceutical Companies
    11.1.4.5. Others
  11.1.5. Country Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn),
Y-o-Y Growth (%), and Market Share (%)
    11.1.5.1. Japan
    11.1.5.2. China
    11.1.5.3. India
    11.1.5.4. ASEAN
    11.1.5.5. Australia & New Zealand
    11.1.5.6. Rest of Asia-Pacific
  11.1.6. Asia-Pacific Healthcare BPO Market- Opportunity Analysis Index - By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2017 – 2023
  11.1.7. Asia-Pacific Healthcare BPO Market Dynamics – Trends

12. LATIN AMERICA HEALTHCARE BPO MARKET ANALYSIS, 2012 - 2016 AND FORECAST, 2017 - 2023

  12.1.1. Provider Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
    12.1.1.1. Medical Billing
    12.1.1.2. Medical Coding
    12.1.1.3. Medical Transcription
    12.1.1.4. Finance & Accounts
  12.1.2. Payer Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    12.1.2.1. Integrated Front-end Services and Back-office Operations
    12.1.2.2. Provider Management
    12.1.2.3. Claims Management
    12.1.2.4. Billing and Accounts Management
    12.1.2.5. HR
    12.1.2.6. Analytics and Fraud Management
    12.1.2.7. Member Management
  12.1.3. Pharmaceutical Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    12.1.3.1. Manufacturing
    12.1.3.2. Research and Development
    12.1.3.3. Non-clinical Services
  12.1.4. End User Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    12.1.4.1. Hospital
    12.1.4.2. Clinics
    12.1.4.3. Public Service
    12.1.4.4. Pharmaceutical Companies
    12.1.4.5. Others
  12.1.5. Country Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    12.1.5.1. Brazil
    12.1.5.2. Mexico
    12.1.5.3. Argentina
    12.1.5.4. Venezuela
    12.1.5.5. Rest of Latin America
  12.1.6. Latin America Healthcare BPO Market- Opportunity Analysis Index - By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2017 – 2023
  12.1.7. Latin America Healthcare BPO Market Dynamics – Trends

13. MIDDLE EAST & AFRICA HEALTHCARE BPO MARKET ANALYSIS, 2012 - 2016 AND FORECAST, 2017 - 2023

  13.1.1. Provider Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
    13.1.1.1. Medical Billing
    13.1.1.2. Medical Coding
    13.1.1.3. Medical Transcription
    13.1.1.4. Finance & Accounts
  13.1.2. Payer Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    13.1.2.1. Integrated Front-end Services and Back-office Operations
    13.1.2.2. Provider Management
    13.1.2.3. Claims Management
    13.1.2.4. Billing and Accounts Management
    13.1.2.5. HR
    13.1.2.6. Analytics and Fraud Management
    13.1.2.7. Member Management
  13.1.3. Pharmaceutical Services Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    13.1.3.1. Manufacturing
    13.1.3.2. Research and Development
    13.1.3.3. Non-clinical Services
  13.1.4. End User Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%) and Market Share (%)
    13.1.4.1. Hospital
    13.1.4.2. Clinics
    13.1.4.3. Public Service
    13.1.4.4. Pharmaceutical Companies
    13.1.4.5. Others
  13.1.5. Country Analysis (2012 – 2016) and Forecast (2017 – 2023) by Revenue (USD Mn), Y-o-Y Growth (%), and Market Share (%)
    13.1.5.1. Gulf Cooperation Council (GCC) Countries
    13.1.5.2. Israel
    13.1.5.3. South Africa
    13.1.5.4. Rest of MEA
  13.1.6. MEA Healthcare BPO Market- Opportunity Analysis Index - By Provider Services, By Payer Services Type, By Pharmaceutical Services, By End User, and Country, 2017 – 2023
  13.1.7. MEA Healthcare BPO Market Dynamics – Trends

14. COMPETITION LANDSCAPE

14.1. Strategic Dashboard of Top Market Players
14.2. Company Profiles (Introduction, Financial Analysis, Drug & Service Offerings, Key Developments, Strategies, and SWOT Analysis)
  14.2.1. IQVIA
  14.2.2. HCL Technologies Limited
  14.2.3. Accenture
  14.2.4. Eli Global
  14.2.5. IBM Corporation
  14.2.6. Genpact Limited
  14.2.7. Parexel, Sutherland
  14.2.8. Hewlett-Packard Inc.
  14.2.9. Truven Health Analytics
  14.2.10. United Health Group
  14.2.11. Cognizant
  14.2.12. Consultancy Services Ltd
  14.2.13. Infosys Limited.

15. RESEARCH METHODOLOGY

16. KEY ASSUMPTIONS AND ACRONYMS