PHILIPPINES IT SERVICE MANAGEMENT MARKET FORECAST 2017-2020
KEY FINDINGS
The Philippines IT service management market is expected to rise at 11.25% CAGR over the forecast years of 2017-2020. Between these estimated years, the market revenue is anticipated to increase from $26 million in 2016 to $39 million by 2020
MARKET INSIGHTS
The Philippines IT service management market is classified on the basis of organizations size and end-users. Factors like enhancement in the BPO value chain expanding the outsourcing contracts values, a marked increase in cloud computing adoption rates (including those for software-as-a-service, infrastructure-as-a-service and platform-as-a-service) and underpenetrated small and medium-sized enterprise market are providing the Philippines ITSM market with potential growth opportunities. However, the threats of regional cybersecurity issues and nearshoring/automation due to BPO wage rises are still looming over this nation.
COMPETITIVE INSIGHTS
Companies like Service Now, Bmc Software, Cherwell, Ivanti and Zoho Corporation (ManageEngine) are competing in the Philippines IT service management market.
The Philippines IT service management market is expected to rise at 11.25% CAGR over the forecast years of 2017-2020. Between these estimated years, the market revenue is anticipated to increase from $26 million in 2016 to $39 million by 2020
MARKET INSIGHTS
The Philippines IT service management market is classified on the basis of organizations size and end-users. Factors like enhancement in the BPO value chain expanding the outsourcing contracts values, a marked increase in cloud computing adoption rates (including those for software-as-a-service, infrastructure-as-a-service and platform-as-a-service) and underpenetrated small and medium-sized enterprise market are providing the Philippines ITSM market with potential growth opportunities. However, the threats of regional cybersecurity issues and nearshoring/automation due to BPO wage rises are still looming over this nation.
COMPETITIVE INSIGHTS
Companies like Service Now, Bmc Software, Cherwell, Ivanti and Zoho Corporation (ManageEngine) are competing in the Philippines IT service management market.
1. RESEARCH SCOPE
1.1. STUDY GOALS
1.2. SCOPE OF THE MARKET STUDY
1.3. WHO WILL FIND THIS REPORT USEFUL?
1.4. STUDY AND FORECASTING YEARS
2. RESEARCH METHODOLOGY
2.1. SOURCES OF DATA
2.1.1. SECONDARY DATA
2.1.2. PRIMARY DATA
2.2. TOP-DOWN APPROACH
2.3. BOTTOM-UP APPROACH
2.4. DATA TRIANGULATION
3. EXECUTIVE SUMMARY
3.1. MARKET SUMMARY
3.2. KEY FINDINGS
3.2.1. WIDESPREAD ADOPTION OF BYOD CULTURE
3.2.2. INCREASING USAGE OF CLOUD COMPUTING BY ORGANIZATIONS
4. MARKET DYNAMICS
4.1. MARKET DEFINITION
4.2. DRIVERS
4.3. RESTRAINTS
4.4. OPPORTUNITIES
4.5. CHALLENGES
5. MARKET BY END-USER
5.1. FINANCIAL SERVICES
5.2. GOVERNMENT AND PUBLIC SECTOR
5.3. HEALTHCARE AND LIFE SCIENCES
5.4. TELECOMMUNICATIONS
5.5. OTHERS
6. MARKET BY ORGANIZATION SIZE
6.1. SMALL AND MEDIUM ENTERPRISES
6.2. LARGE ENTERPRISES
7. KEY ANALYTICS
7.1. PORTER’S 5 FORCE ANALYSIS
7.1.1. THREAT OF NEW ENTRANTS
7.1.2. THREAT OF SUBSTITUTE PRODUCTS
7.1.3. BARGAINING POWER OF BUYERS
7.1.4. BARGAINING POWER OF SUPPLIERS
7.1.5. INTENSITY OF COMPETITIVE RIVALRY
7.2. KEY TRENDS
7.2.1. AUTOMATING ITIL PROCESSES
7.2.2. FORMING A FEDERATED CMDB
7.2.3. PLANNING AND IMPLEMENTING SUCCESSFUL SELF-SERVICE
7.2.4. OPEN-KNOWLEDGE MANAGEMENT IN THE IT SERVICE MANAGEMENT
7.3. VENDOR LANDSCAPE
7.4. OPPORTUNITY MATRIX
8. GEOGRAPHICAL ANALYSIS
8.1. PHILIPPINES
9. COMPANY PROFILE
9.1. SERVICE NOW
9.1.1. OVERVIEW
9.1.2. PRODUCT PORTFOLIO
9.1.3. STRATEGIC MOVES
9.1.4. SCOT ANALYSIS
9.2. BMC SOFTWARE
9.2.1. OVERVIEW
9.2.2. PRODUCT PORTFOLIO
9.2.3. STRATEGIC MOVES
9.2.4. SCOT ANALYSIS
9.3. CHERWELL
9.3.1. OVERVIEW
9.3.2. PRODUCT PORTFOLIO
9.3.3. SCOT ANALYSIS
9.4. IVANTI
9.4.1. OVERVIEW
9.4.2. PRODUCT PORTFOLIO
9.4.3. STRATEGIC MOVES
9.4.4. SCOT ANALYSIS
9.5. ZOHO CORPORATION (MANAGEENGINE)
9.5.1. OVERVIEW
9.5.2. PRODUCT PORTFOLIO
9.5.3. SCOT ANALYSIS
1.1. STUDY GOALS
1.2. SCOPE OF THE MARKET STUDY
1.3. WHO WILL FIND THIS REPORT USEFUL?
1.4. STUDY AND FORECASTING YEARS
2. RESEARCH METHODOLOGY
2.1. SOURCES OF DATA
2.1.1. SECONDARY DATA
2.1.2. PRIMARY DATA
2.2. TOP-DOWN APPROACH
2.3. BOTTOM-UP APPROACH
2.4. DATA TRIANGULATION
3. EXECUTIVE SUMMARY
3.1. MARKET SUMMARY
3.2. KEY FINDINGS
3.2.1. WIDESPREAD ADOPTION OF BYOD CULTURE
3.2.2. INCREASING USAGE OF CLOUD COMPUTING BY ORGANIZATIONS
4. MARKET DYNAMICS
4.1. MARKET DEFINITION
4.2. DRIVERS
4.3. RESTRAINTS
4.4. OPPORTUNITIES
4.5. CHALLENGES
5. MARKET BY END-USER
5.1. FINANCIAL SERVICES
5.2. GOVERNMENT AND PUBLIC SECTOR
5.3. HEALTHCARE AND LIFE SCIENCES
5.4. TELECOMMUNICATIONS
5.5. OTHERS
6. MARKET BY ORGANIZATION SIZE
6.1. SMALL AND MEDIUM ENTERPRISES
6.2. LARGE ENTERPRISES
7. KEY ANALYTICS
7.1. PORTER’S 5 FORCE ANALYSIS
7.1.1. THREAT OF NEW ENTRANTS
7.1.2. THREAT OF SUBSTITUTE PRODUCTS
7.1.3. BARGAINING POWER OF BUYERS
7.1.4. BARGAINING POWER OF SUPPLIERS
7.1.5. INTENSITY OF COMPETITIVE RIVALRY
7.2. KEY TRENDS
7.2.1. AUTOMATING ITIL PROCESSES
7.2.2. FORMING A FEDERATED CMDB
7.2.3. PLANNING AND IMPLEMENTING SUCCESSFUL SELF-SERVICE
7.2.4. OPEN-KNOWLEDGE MANAGEMENT IN THE IT SERVICE MANAGEMENT
7.3. VENDOR LANDSCAPE
7.4. OPPORTUNITY MATRIX
8. GEOGRAPHICAL ANALYSIS
8.1. PHILIPPINES
9. COMPANY PROFILE
9.1. SERVICE NOW
9.1.1. OVERVIEW
9.1.2. PRODUCT PORTFOLIO
9.1.3. STRATEGIC MOVES
9.1.4. SCOT ANALYSIS
9.2. BMC SOFTWARE
9.2.1. OVERVIEW
9.2.2. PRODUCT PORTFOLIO
9.2.3. STRATEGIC MOVES
9.2.4. SCOT ANALYSIS
9.3. CHERWELL
9.3.1. OVERVIEW
9.3.2. PRODUCT PORTFOLIO
9.3.3. SCOT ANALYSIS
9.4. IVANTI
9.4.1. OVERVIEW
9.4.2. PRODUCT PORTFOLIO
9.4.3. STRATEGIC MOVES
9.4.4. SCOT ANALYSIS
9.5. ZOHO CORPORATION (MANAGEENGINE)
9.5.1. OVERVIEW
9.5.2. PRODUCT PORTFOLIO
9.5.3. SCOT ANALYSIS
LIST OF TABLES
TABLE 1 PHILIPPINES IT SERVICE MANAGEMENT MARKET BY END-USERS 2017-2020 ($ MILLION)
TABLE 2 PHILIPPINES IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)
TABLE 3 PHILIPPINES – SCOT ANALYSIS
TABLE 4 PHILIPPINES – SCOT ANALYSIS
TABLE 1 PHILIPPINES IT SERVICE MANAGEMENT MARKET BY END-USERS 2017-2020 ($ MILLION)
TABLE 2 PHILIPPINES IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)
TABLE 3 PHILIPPINES – SCOT ANALYSIS
TABLE 4 PHILIPPINES – SCOT ANALYSIS
LIST OF FIGURES
FIGURE 1 PHILIPPINES IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)
FIGURE 2 PHILIPPINES FINANCIAL SERVICES MARKET 2017-2020 ($ MILLION)
FIGURE 3 PHILIPPINES GOVERNMENT AND PUBLIC SECTOR MARKET 2017-2020 ($ MILLION)
FIGURE 4 PHILIPPINES HEALTHCARE AND LIFE SCIENCES MARKET 2017-2020 ($ MILLION)
FIGURE 5 PHILIPPINES TELECOMMUNICATIONS MARKET 2017-2020 ($ MILLION)
FIGURE 6 PHILIPPINES OTHER IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 7 PHILIPPINES SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 8 MARKET SHARE OF MSMES BY INDUSTRY
FIGURE 9 BENEFITS OF OWNING A LARGE ENTERPRISE
FIGURE 10 PHILIPPINES LARGE ENTERPRISE IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 11 PHILIPPINES SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 12 PHILIPPINES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
COMPANIES MENTIONED
1. SERVICE NOW
2. BMC SOFTWARE
3. CHERWELL
4. IVANTI
5. ZOHO CORPORATION (MANAGEENGINE)
FIGURE 1 PHILIPPINES IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)
FIGURE 2 PHILIPPINES FINANCIAL SERVICES MARKET 2017-2020 ($ MILLION)
FIGURE 3 PHILIPPINES GOVERNMENT AND PUBLIC SECTOR MARKET 2017-2020 ($ MILLION)
FIGURE 4 PHILIPPINES HEALTHCARE AND LIFE SCIENCES MARKET 2017-2020 ($ MILLION)
FIGURE 5 PHILIPPINES TELECOMMUNICATIONS MARKET 2017-2020 ($ MILLION)
FIGURE 6 PHILIPPINES OTHER IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 7 PHILIPPINES SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 8 MARKET SHARE OF MSMES BY INDUSTRY
FIGURE 9 BENEFITS OF OWNING A LARGE ENTERPRISE
FIGURE 10 PHILIPPINES LARGE ENTERPRISE IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 11 PHILIPPINES SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 12 PHILIPPINES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
COMPANIES MENTIONED
1. SERVICE NOW
2. BMC SOFTWARE
3. CHERWELL
4. IVANTI
5. ZOHO CORPORATION (MANAGEENGINE)
