IT Services Market Size, Share & Trends Analysis Report By Approach (Reactive IT Services, Proactive IT Services), By Type (Design & Implementation), By Application, By Technology, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2025 - 2030

March 2025 | 120 pages | ID: I9DA20DDBD65EN
Grand View Research, Inc.

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IT Services Market Growth & Trends

The global IT services market size is expected treach USD 2.59 trillion by 2030, according ta new report by Grand View Research, Inc. The market is anticipated tgrow at a CAGR of 9.4% from 2025 t2030. Increasing concerns regarding data security and privacy protection drive the demand for IT services from companies across various industry verticals. Moreover, rising network infrastructure complications are the main impediments teffective data security management, thus driving the requirement for and implementation of IT services. The need for IT infrastructure from SMEs has grown significantly over recent years, boosting market growth. SMEs heavily invest in IT support services across industries, including e-commerce, particularly start-ups such as Indian food ordering and delivery platform Swiggy, whose complete enterprise depends on IT infrastructure.

Businesses of all sizes and industries increasingly provide their employees with digital tools. AI and machine learning (ML) are revolutionizing the market. The vast availability of data empowers AI tanalyze extensive datasets, extract valuable insights, and optimize decision-making processes, leading tenhanced personalized customer experiences and streamlined operations. As computing power costs decrease, businesses are adopting AI solutions more affordably, facilitating real-time fraud detection and predictive maintenance. The growing demand for automation drives the implementation of AI and ML in streamlining tasks such as customer service, freeing human resources for more intricate roles, and fueling market expansion. With continuous advancements in AI technology and increasing investment from various industries, the market is witnessing a remarkable transformation and exponential growth.

The increase in demand for cloud services is alsdriving the industry growth. With governments making substantial investments in the IT industry, the demand for IT support services has increased. One key reason for the widespread popularity of cloud services is their superior data security compared ton-site servers. Cloud storage ensures data integrity and remains impervious tphysical threats like theft or building damage. Numerous corporate enterprises have expressed positive experiences with cloud computing's security as it reduces human mistakes. Additionally, cloud computing safeguards the private data of multiple companies.

IT Services Market Report Highlights
    • The reactive IT services segment led the market in 2024. Factors, such as adopting new technologies, software updates, and cybersecurity threats, have led ta higher demand for reactive IT services
    • The application management segment held the largest revenue share in 2024 due tfactors, such as the rising complexity of enterprise applications, need for improved IT agility & efficiency, and growing demand for mobile applications
  • The AI and ML segment held the largest revenue share in 2024. With continuous advancements in AI technology and increasing investment from various industries, the market is witnessing a remarkable transformation and exponential growth
  • The on-premises segment held the largest revenue share in 2024. On-premises solutions offer a higher level of control and security over data and applications
    • The IT & telecom segment held the largest revenue share in 2024. The telecommunications sector often requires significant IT services support texpand and maintain network infrastructure. For instance, the rollout of 5G networks has driven the demand for IT services in this segment
  • North America dominated the market in 2024 accounting for over 35% share of the global revenue. The region, particularly the U.S., has a strong and diverse economy that drives investments in IT services
CHAPTER 1. METHODOLOGY AND SCOPE

1.1. Market Segmentation and Scope
1.2. Market Definition
1.3. Information Procurement
  1.3.1. Purchased Database
  1.3.2. GVR’s Internal Database
  1.3.3. Secondary Sources and Third-Party Perspectives
  1.3.4. Primary Research
1.4. Information Analysis
  1.4.1. Data Analysis Models
1.5. Market Formulation and Data Visualization
1.6. Data Validation and Publishing

CHAPTER 2. EXECUTIVE SUMMARY

2.1. Market Snapshot
2.2. Segment Snapshot
2.3. Competitive Landscape Snapshot

CHAPTER 3. IT SERVICES MARKET VARIABLES, TRENDS AND SCOPE

3.1. Market Lineage Outlook
3.2. Market Dynamics
  3.2.1. Market Driver Analysis
  3.2.2. Market Restraint Analysis
  3.2.3. Industry Challenge
3.3. Industry Analysis Tools
  3.3.1. PORTER’s Analysis
    3.3.1.1. Bargaining power of the suppliers
    3.3.1.2. Bargaining power of the buyers
    3.3.1.3. Threats of substitution
    3.3.1.4. Threats from new entrants
    3.3.1.5. Competitive rivalry
  3.3.2. PESTEL Analysis
    3.3.2.1. Political landscape
    3.3.2.2. Economic landscape
    3.3.2.3. Social landscape
    3.3.2.4. Technological landscape
    3.3.2.5. Environmental landscape
    3.3.2.6. Legal landscape

CHAPTER 4. IT SERVICES MARKET: APPROACH ESTIMATES AND TREND ANALYSIS

4.1. IT Services Market, By Approach: Key Takeaways
4.2. Approach Movement Analysis and Market Share, 2024 and 2030
4.3. Market Estimates and Forecasts, By Approach, 2017 - 2030 (USD Million)
  4.3.1. Reactive IT Services
    4.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  4.3.2. Proactive IT Services
    4.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030(USD Million)

CHAPTER 5. IT SERVICES MARKET: TYPE ESTIMATES AND TREND ANALYSIS

5.1. IT Services Market, By Type: Key Takeaways
5.2. Type Movement Analysis and Market Share, 2024 and 2030
5.3. Market Estimates and Forecasts, By Type, 2017 - 2030 (USD Million)
  5.3.1. Design & Implementation
    5.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  5.3.2. Operations & Maintenance
    5.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

CHAPTER 6. IT SERVICES MARKET: APPLICATION ESTIMATES AND TREND ANALYSIS

6.1. IT Services Market, By Application: Key Takeaways
6.2. Application Movement Analysis and Market Share, 2024 and 2030
6.3. Market Estimates and Forecasts, By Application, 2017 - 2030 (USD Million)
  6.3.1. Systems & Network Management
    6.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  6.3.2. Data Management
    6.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  6.3.3. Application Management
    6.3.3.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  6.3.4. Security & Compliance Management
    6.3.4.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  6.3.5. Others
    6.3.5.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

CHAPTER 7. IT SERVICES MARKET: TECHNOLOGY ESTIMATES AND TREND ANALYSIS

7.1. IT Services Market, By Technology: Key Takeaways
7.2. Technology Movement Analysis and Market Share, 2024 and 2030
7.3. Market Estimates and Forecasts, By Technology, 2017 - 2030 (USD Million)
  7.3.1. AI & Machine Learning
    7.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  7.3.2. Big Data Analytics
    7.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  7.3.3. Threat Intelligence
    7.3.3.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  7.3.4. Others
    7.3.4.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

CHAPTER 8. IT SERVICES MARKET: DEPLOYMENT ESTIMATES AND TREND ANALYSIS

8.1. IT Services Market, By Deployment: Key Takeaways
8.2. Deployment Movement Analysis and Market Share, 2024 and 2030
8.3. Market Estimates and Forecasts, By Deployment, 2017 - 2030 (USD Million)
  8.3.1. Cloud
    8.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  8.3.2. On-premises
    8.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

CHAPTER 9. IT SERVICES MARKET: ENTERPRISE SIZE ESTIMATES AND TREND ANALYSIS

9.1. IT Services Market, By Enterprise Size: Key Takeaways
9.2. Enterprise Size Movement Analysis and Market Share, 2024 and 2030
9.3. Market Estimates and Forecasts, By Enterprise Size, 2017 - 2030 (USD Million)
  9.3.1. Small and Medium Enterprises (SMEs)
    9.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  9.3.2. Large Enterprises
    9.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

CHAPTER 10. IT SERVICES MARKET: END USE ESTIMATES AND TREND ANALYSIS

10.1. IT Services Market, By End Use: Key Takeaways
10.2. End Use Movement Analysis and Market Share, 2024 and 2030
10.3. Market Estimates and Forecasts, By End Use, 2017 - 2030 (USD Million)
  10.3.1. BFSI
    10.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  10.3.2. Government
    10.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  10.3.3. Healthcare
    10.3.3.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  10.3.4. Manufacturing
    10.3.4.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  10.3.5. Media & Communications
    10.3.5.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  10.3.6. Retail
    10.3.6.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  10.3.7. IT & Telecom
    10.3.7.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  10.3.8. Others
    10.3.8.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

CHAPTER 11. IT SERVICES MARKET: REGIONAL ESTIMATES AND TREND ANALYSIS

11.1. IT Services Market: Regional Outlook
11.2. Regional Marketplaces: Key Takeaways
11.3. Market Estimates and Forecasts, by Region, 2017 - 2030 (USD Million)
11.4. North America
  11.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.4.2. U.S.
    11.4.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.4.3. Canada
    11.4.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.4.4. Mexico
    11.4.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
11.5. Europe
  11.5.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.5.2. UK
    11.5.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.5.3. Germany
    11.5.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.5.4. France
    11.5.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
11.6. Asia Pacific
  11.6.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.6.2. China
    11.6.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.6.3. Japan
    11.6.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.6.4. India
    11.6.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.6.5. Australia
    11.6.5.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.6.6. South Korea
    11.6.6.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
11.7. Latin America
  11.7.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.7.2. Brazil
    11.7.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
11.8. Middle East and Africa
  11.8.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.8.2. KSA
    11.8.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.8.3. UAE
    11.8.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  11.8.4. South Africa
    11.8.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)

CHAPTER 12. COMPETITIVE LANDSCAPE

12.1. Company Categorization
12.2. Company Market Positioning
12.3. Company Heat Map Analysis
12.4. Company Profiles/Listing
  12.4.1. Amazon Web Services, Inc.
    12.4.1.1. Company Overview
    12.4.1.2. Financial Performance
    12.4.1.3. Approach Portfolio
    12.4.1.4. Recent Developments/ Strategic Initiatives
  12.4.2. Avaya
    12.4.2.1. Company Overview
    12.4.2.2. Financial Performance
    12.4.2.3. Approach Portfolio
    12.4.2.4. Recent Developments/ Strategic Initiatives
  12.4.3. Cisco Systems, Inc.
    12.4.3.1. Company Overview
    12.4.3.2. Financial Performance
    12.4.3.3. Approach Portfolio
    12.4.3.4. Recent Developments/ Strategic Initiatives
  12.4.4. DXC Technology Company
    12.4.4.1. Company Overview
    12.4.4.2. Financial Performance
    12.4.4.3. Approach Portfolio
    12.4.4.4. Recent Developments/ Strategic Initiatives
  12.4.5. Fortinet, Inc.
    12.4.5.1. Company Overview
    12.4.5.2. Financial Performance
    12.4.5.3. Approach Portfolio
    12.4.5.4. Recent Developments/ Strategic Initiatives
  12.4.6. Hewlett Packard Enterprise Development LP
    12.4.6.1. Company Overview
    12.4.6.2. Financial Performance
    12.4.6.3. Approach Portfolio
    12.4.6.4. Recent Developments/ Strategic Initiatives
  12.4.7. Huawei Technologies Co., Ltd.
    12.4.7.1. Company Overview
    12.4.7.2. Financial Performance
    12.4.7.3. Approach Portfolio
    12.4.7.4. Recent Developments/ Strategic Initiatives
  12.4.8. IBM Corporation
    12.4.8.1. Company Overview
    12.4.8.2. Financial Performance
    12.4.8.3. Approach Portfolio
    12.4.8.4. Recent Developments/ Strategic Initiatives
  12.4.9. Juniper Networks, Inc.
    12.4.9.1. Company Overview
    12.4.9.2. Financial Performance
    12.4.9.3. Approach Portfolio
    12.4.9.4. Recent Developments/ Strategic Initiatives
  12.4.10. Microsoft
    12.4.10.1. Company Overview
    12.4.10.2. Financial Performance
    12.4.10.3. Approach Portfolio
    12.4.10.4. Recent Developments/ Strategic Initiatives
  12.4.11. Broadcom (Symantec Corporation)
    12.4.11.1. Company Overview
    12.4.11.2. Financial Performance
    12.4.11.3. Approach Portfolio
    12.4.11.4. Recent Developments/ Strategic Initiatives
  12.4.12. Oracle
    12.4.12.1. Company Overview
    12.4.12.2. Financial Performance
    12.4.12.3. Approach Portfolio
    12.4.12.4. Recent Developments/ Strategic Initiatives


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