IT Services Global Industry Almanac 2015-2024
IT Services Global Industry Almanac 2015-2024
SUMMARY
Global IT Services industry profile provides top-line qualitative and quantitative summary information including: industry size (value 2015-19, and forecast to 2024). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the industry.
Essential resource for top-line data and analysis covering the global IT services industry. Includes industry size and segmentation data, textual and graphical analysis of industry growth trends and leading companies.
KEY HIGHLIGHTS
SUMMARY
Global IT Services industry profile provides top-line qualitative and quantitative summary information including: industry size (value 2015-19, and forecast to 2024). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the industry.
Essential resource for top-line data and analysis covering the global IT services industry. Includes industry size and segmentation data, textual and graphical analysis of industry growth trends and leading companies.
KEY HIGHLIGHTS
- The IT services industry is valued as the combination of the business process outsourcing (BPO) services market, the application services market and the infrastructure services market. Values include revenues generated from (a) signed deals that remain under contract and (b) new contracts signed within that particular calendar year.
- The BPO services market is defined as the reveues from services related to the following segments: customer relationship management (CRM), finance and accounting, human resources, knowledge process outsourcing, and procurement and supply-chain.
- The application services market is defined as the revenues from services related to the following segments: application development, application management and application performance monitoring.
- The infrastructure services market is defined as the revenues from services related to the following segments: cloud computing, data center & hosting services, IT management, security and storage.
- All currency conversions are at constant 2019 annual average exchange rates.
- The global IT services industry had total revenues of $1,275.7bn in 2019, representing a compound annual growth rate (CAGR) of 13.5% between 2015 and 2019.
- The infrastructure services segment was the industry's most lucrative in 2019, with total revenues of $762.1bn, equivalent to 59.7% of the industry's overall value.
- The IT services industry is highly correlated with the gross domestic product (GDP) of a country.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global IT services industry
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global IT services industry
- Leading company profiles reveal details of key IT services industry players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global IT services industry with five year forecasts
- What was the size of the global IT services industry by value in 2019?
- What will be the size of the global IT services industry in 2024?
- What factors are affecting the strength of competition in the global IT services industry?
- How has the industry performed over the last five years?
- What are the main segments that make up the global IT services industry?
1. EXECUTIVE SUMMARY
2. INTRODUCTION
3. GLOBAL IT SERVICES
4. IT SERVICES IN ASIA-PACIFIC
5. IT SERVICES IN EUROPE
6. IT SERVICES IN FRANCE
7. IT SERVICES IN GERMANY
8. IT SERVICES IN AUSTRALIA
9. IT SERVICES IN BRAZIL
10. IT SERVICES IN CANADA
11. IT SERVICES IN CHINA
12. IT SERVICES IN INDIA
13. IT SERVICES IN INDONESIA
14. IT SERVICES IN ITALY
15. IT SERVICES IN JAPAN
16. IT SERVICES IN MEXICO
17. IT SERVICES IN THE NETHERLANDS
18. IT SERVICES IN NORTH AMERICA
19. IT SERVICES IN RUSSIA
20. IT SERVICES IN SCANDINAVIA
21. IT SERVICES IN SINGAPORE
22. IT SERVICES IN SOUTH AFRICA
23. IT SERVICES IN SOUTH KOREA
24. IT SERVICES IN SPAIN
25. IT SERVICES IN TURKEY
26. IT SERVICES IN THE UNITED KINGDOM
27. IT SERVICES IN THE UNITED STATES
28. COMPANY PROFILES
29. APPENDIX
2. INTRODUCTION
3. GLOBAL IT SERVICES
4. IT SERVICES IN ASIA-PACIFIC
5. IT SERVICES IN EUROPE
6. IT SERVICES IN FRANCE
7. IT SERVICES IN GERMANY
8. IT SERVICES IN AUSTRALIA
9. IT SERVICES IN BRAZIL
10. IT SERVICES IN CANADA
11. IT SERVICES IN CHINA
12. IT SERVICES IN INDIA
13. IT SERVICES IN INDONESIA
14. IT SERVICES IN ITALY
15. IT SERVICES IN JAPAN
16. IT SERVICES IN MEXICO
17. IT SERVICES IN THE NETHERLANDS
18. IT SERVICES IN NORTH AMERICA
19. IT SERVICES IN RUSSIA
20. IT SERVICES IN SCANDINAVIA
21. IT SERVICES IN SINGAPORE
22. IT SERVICES IN SOUTH AFRICA
23. IT SERVICES IN SOUTH KOREA
24. IT SERVICES IN SPAIN
25. IT SERVICES IN TURKEY
26. IT SERVICES IN THE UNITED KINGDOM
27. IT SERVICES IN THE UNITED STATES
28. COMPANY PROFILES
29. APPENDIX
LIST OF TABLES
Table 1: Global IT services industry value: $ billion, 2015-19
Table 2: Global IT services industry category segmentation: $ billion, 2019
Table 3: Global IT services industry geography segmentation: $ billion, 2019
Table 4: Global IT services industry value forecast: $ billion, 2019-24
Table 5: Global size of population (million), 2015-19
Table 6: Global gdp (constant 2005 prices, $ billion), 2015-19
Table 7: Global gdp (current prices, $ billion), 2015-19
Table 8: Global inflation, 2015-19
Table 9: Global consumer price index (absolute), 2015-19
Table 10: Global exchange rate, 2015-19
Table 11: Asia-Pacific IT services industry value: $ billion, 2015-19
Table 12: Asia-Pacific IT services industry category segmentation: $ billion, 2019
Table 13: Asia-Pacific IT services industry geography segmentation: $ billion, 2019
Table 14: Asia-Pacific IT services industry value forecast: $ billion, 2019-24
Table 15: Europe IT services industry value: $ billion, 2015-19
Table 16: Europe IT services industry category segmentation: $ billion, 2019
Table 17: Europe IT services industry geography segmentation: $ billion, 2019
Table 18: Europe IT services industry value forecast: $ billion, 2019-24
Table 19: Europe size of population (million), 2015-19
Table 20: Europe gdp (constant 2005 prices, $ billion), 2015-19
Table 21: Europe gdp (current prices, $ billion), 2015-19
Table 22: Europe inflation, 2015-19
Table 23: Europe consumer price index (absolute), 2015-19
Table 24: Europe exchange rate, 2015-19
Table 25: France IT services industry value: $ billion, 2015-19
Table 26: France IT services industry category segmentation: $ billion, 2019
Table 27: France IT services industry geography segmentation: $ billion, 2019
Table 28: France IT services industry value forecast: $ billion, 2019-24
Table 29: France size of population (million), 2015-19
Table 30: France gdp (constant 2005 prices, $ billion), 2015-19
Table 31: France gdp (current prices, $ billion), 2015-19
Table 32: France inflation, 2015-19
Table 33: France consumer price index (absolute), 2015-19
Table 34: France exchange rate, 2015-19
Table 35: Germany IT services industry value: $ billion, 2015-19
Table 36: Germany IT services industry category segmentation: $ billion, 2019
Table 37: Germany IT services industry geography segmentation: $ billion, 2019
Table 38: Germany IT services industry value forecast: $ billion, 2019-24
Table 39: Germany size of population (million), 2015-19
Table 40: Germany gdp (constant 2005 prices, $ billion), 2015-19
Table 41: Germany gdp (current prices, $ billion), 2015-19
Table 42: Germany inflation, 2015-19
Table 43: Germany consumer price index (absolute), 2015-19
Table 44: Germany exchange rate, 2015-19
Table 45: Australia IT services industry value: $ billion, 2015-19
Table 46: Australia IT services industry category segmentation: $ billion, 2019
Table 47: Australia IT services industry geography segmentation: $ billion, 2019
Table 48: Australia IT services industry value forecast: $ billion, 2019-24
Table 49: Australia size of population (million), 2015-19
Table 50: Australia gdp (constant 2005 prices, $ billion), 2015-19
Table 51: Australia gdp (current prices, $ billion), 2015-19
Table 52: Australia inflation, 2015-19
Table 53: Australia consumer price index (absolute), 2015-19
Table 54: Australia exchange rate, 2015-19
Table 55: Brazil IT services industry value: $ billion, 2015-19
Table 56: Brazil IT services industry category segmentation: $ billion, 2019
Table 57: Brazil IT services industry geography segmentation: $ billion, 2019
Table 58: Brazil IT services industry value forecast: $ billion, 2019-24
Table 59: Brazil size of population (million), 2015-19
Table 1: Global IT services industry value: $ billion, 2015-19
Table 2: Global IT services industry category segmentation: $ billion, 2019
Table 3: Global IT services industry geography segmentation: $ billion, 2019
Table 4: Global IT services industry value forecast: $ billion, 2019-24
Table 5: Global size of population (million), 2015-19
Table 6: Global gdp (constant 2005 prices, $ billion), 2015-19
Table 7: Global gdp (current prices, $ billion), 2015-19
Table 8: Global inflation, 2015-19
Table 9: Global consumer price index (absolute), 2015-19
Table 10: Global exchange rate, 2015-19
Table 11: Asia-Pacific IT services industry value: $ billion, 2015-19
Table 12: Asia-Pacific IT services industry category segmentation: $ billion, 2019
Table 13: Asia-Pacific IT services industry geography segmentation: $ billion, 2019
Table 14: Asia-Pacific IT services industry value forecast: $ billion, 2019-24
Table 15: Europe IT services industry value: $ billion, 2015-19
Table 16: Europe IT services industry category segmentation: $ billion, 2019
Table 17: Europe IT services industry geography segmentation: $ billion, 2019
Table 18: Europe IT services industry value forecast: $ billion, 2019-24
Table 19: Europe size of population (million), 2015-19
Table 20: Europe gdp (constant 2005 prices, $ billion), 2015-19
Table 21: Europe gdp (current prices, $ billion), 2015-19
Table 22: Europe inflation, 2015-19
Table 23: Europe consumer price index (absolute), 2015-19
Table 24: Europe exchange rate, 2015-19
Table 25: France IT services industry value: $ billion, 2015-19
Table 26: France IT services industry category segmentation: $ billion, 2019
Table 27: France IT services industry geography segmentation: $ billion, 2019
Table 28: France IT services industry value forecast: $ billion, 2019-24
Table 29: France size of population (million), 2015-19
Table 30: France gdp (constant 2005 prices, $ billion), 2015-19
Table 31: France gdp (current prices, $ billion), 2015-19
Table 32: France inflation, 2015-19
Table 33: France consumer price index (absolute), 2015-19
Table 34: France exchange rate, 2015-19
Table 35: Germany IT services industry value: $ billion, 2015-19
Table 36: Germany IT services industry category segmentation: $ billion, 2019
Table 37: Germany IT services industry geography segmentation: $ billion, 2019
Table 38: Germany IT services industry value forecast: $ billion, 2019-24
Table 39: Germany size of population (million), 2015-19
Table 40: Germany gdp (constant 2005 prices, $ billion), 2015-19
Table 41: Germany gdp (current prices, $ billion), 2015-19
Table 42: Germany inflation, 2015-19
Table 43: Germany consumer price index (absolute), 2015-19
Table 44: Germany exchange rate, 2015-19
Table 45: Australia IT services industry value: $ billion, 2015-19
Table 46: Australia IT services industry category segmentation: $ billion, 2019
Table 47: Australia IT services industry geography segmentation: $ billion, 2019
Table 48: Australia IT services industry value forecast: $ billion, 2019-24
Table 49: Australia size of population (million), 2015-19
Table 50: Australia gdp (constant 2005 prices, $ billion), 2015-19
Table 51: Australia gdp (current prices, $ billion), 2015-19
Table 52: Australia inflation, 2015-19
Table 53: Australia consumer price index (absolute), 2015-19
Table 54: Australia exchange rate, 2015-19
Table 55: Brazil IT services industry value: $ billion, 2015-19
Table 56: Brazil IT services industry category segmentation: $ billion, 2019
Table 57: Brazil IT services industry geography segmentation: $ billion, 2019
Table 58: Brazil IT services industry value forecast: $ billion, 2019-24
Table 59: Brazil size of population (million), 2015-19
LIST OF FIGURES
Figure 1: Global IT services industry value: $ billion, 2015-19
Figure 2: Global IT services industry category segmentation: % share, by value, 2019
Figure 3: Global IT services industry geography segmentation: % share, by value, 2019
Figure 4: Global IT services industry value forecast: $ billion, 2019-24
Figure 5: Forces driving competition in the global IT services industry, 2019
Figure 6: Drivers of buyer power in the global IT services industry, 2019
Figure 7: Drivers of supplier power in the global IT services industry, 2019
Figure 8: Factors influencing the likelihood of new entrants in the global IT services industry, 2019
Figure 9: Factors influencing the threat of substitutes in the global IT services industry, 2019
Figure 10: Drivers of degree of rivalry in the global IT services industry, 2019
Figure 11: Asia-Pacific IT services industry value: $ billion, 2015-19
Figure 12: Asia-Pacific IT services industry category segmentation: % share, by value, 2019
Figure 13: Asia-Pacific IT services industry geography segmentation: % share, by value, 2019
Figure 14: Asia-Pacific IT services industry value forecast: $ billion, 2019-24
Figure 15: Forces driving competition in the IT services industry in Asia-Pacific, 2019
Figure 16: Drivers of buyer power in the IT services industry in Asia-Pacific, 2019
Figure 17: Drivers of supplier power in the IT services industry in Asia-Pacific, 2019
Figure 18: Factors influencing the likelihood of new entrants in the IT services industry in Asia-Pacific, 2019
Figure 19: Factors influencing the threat of substitutes in the IT services industry in Asia-Pacific, 2019
Figure 20: Drivers of degree of rivalry in the IT services industry in Asia-Pacific, 2019
Figure 21: Europe IT services industry value: $ billion, 2015-19
Figure 22: Europe IT services industry category segmentation: % share, by value, 2019
Figure 23: Europe IT services industry geography segmentation: % share, by value, 2019
Figure 24: Europe IT services industry value forecast: $ billion, 2019-24
Figure 25: Forces driving competition in the IT services industry in Europe, 2019
Figure 26: Drivers of buyer power in the IT services industry in Europe, 2019
Figure 27: Drivers of supplier power in the IT services industry in Europe, 2019
Figure 28: Factors influencing the likelihood of new entrants in the IT services industry in Europe, 2019
Figure 29: Factors influencing the threat of substitutes in the IT services industry in Europe, 2019
Figure 30: Drivers of degree of rivalry in the IT services industry in Europe, 2019
Figure 31: France IT services industry value: $ billion, 2015-19
Figure 32: France IT services industry category segmentation: % share, by value, 2019
Figure 33: France IT services industry geography segmentation: % share, by value, 2019
Figure 34: France IT services industry value forecast: $ billion, 2019-24
Figure 35: Forces driving competition in the IT services industry in France, 2019
Figure 36: Drivers of buyer power in the IT services industry in France, 2019
Figure 37: Drivers of supplier power in the IT services industry in France, 2019
Figure 38: Factors influencing the likelihood of new entrants in the IT services industry in France, 2019
Figure 39: Factors influencing the threat of substitutes in the IT services industry in France, 2019
Figure 40: Drivers of degree of rivalry in the IT services industry in France, 2019
Figure 41: Germany IT services industry value: $ billion, 2015-19
Figure 42: Germany IT services industry category segmentation: % share, by value, 2019
Figure 43: Germany IT services industry geography segmentation: % share, by value, 2019
Figure 44: Germany IT services industry value forecast: $ billion, 2019-24
Figure 45: Forces driving competition in the IT services industry in Germany, 2019
Figure 46: Drivers of buyer power in the IT services industry in Germany, 2019
Figure 47: Drivers of supplier power in the IT services industry in Germany, 2019
Figure 48: Factors influencing the likelihood of new entrants in the IT services industry in Germany, 2019
Figure 49: Factors influencing the threat of substitutes in the IT services industry in Germany, 2019
Figure 50: Drivers of degree of rivalry in the IT services industry in Germany, 2019
Figure 51: Australia IT services industry value: $ billion, 2015-19
Figure 52: Australia IT services industry category segmentation: % share, by value, 2019
Figure 53: Australia IT services industry geography segmentation: % share, by value, 2019
Figure 54: Australia IT services industry value forecast: $ billion, 2019-24
Figure 55: Forces driving competition in the IT services industry in Australia, 2019
Figure 56: Drivers of buyer power in the IT services industry in Australia, 2019
Figure 57: Drivers of supplier power in the IT services industry in Australia, 2019
Figure 58: Factors influencing the likelihood of new entrants in the IT services industry in Australia, 2019
Figure 59: Factors influencing the threat of substitutes in the IT services industry in Australia, 2019
Figure 60: Drivers of degree of rivalry in the IT services industry in Australia, 2019
COMPANIES MENTIONED
Accenture plc
Atos SE
BT Group plc
Capgemini SE
Cognizant Technology Solutions Corp
Digital China Holdings Limited
Fiserv, Inc.
Fujitsu Limited
HCL Technologies Limited
Hewlett Packard Enterprise Company
Infosys Limited
International Business Machines Corporation
NEC Corporation
NTT Data Corporation
Samsung SDS Co Ltd
Tata Consultancy Services Limited
T-Systems International GmbH
Wipro Ltd
Figure 1: Global IT services industry value: $ billion, 2015-19
Figure 2: Global IT services industry category segmentation: % share, by value, 2019
Figure 3: Global IT services industry geography segmentation: % share, by value, 2019
Figure 4: Global IT services industry value forecast: $ billion, 2019-24
Figure 5: Forces driving competition in the global IT services industry, 2019
Figure 6: Drivers of buyer power in the global IT services industry, 2019
Figure 7: Drivers of supplier power in the global IT services industry, 2019
Figure 8: Factors influencing the likelihood of new entrants in the global IT services industry, 2019
Figure 9: Factors influencing the threat of substitutes in the global IT services industry, 2019
Figure 10: Drivers of degree of rivalry in the global IT services industry, 2019
Figure 11: Asia-Pacific IT services industry value: $ billion, 2015-19
Figure 12: Asia-Pacific IT services industry category segmentation: % share, by value, 2019
Figure 13: Asia-Pacific IT services industry geography segmentation: % share, by value, 2019
Figure 14: Asia-Pacific IT services industry value forecast: $ billion, 2019-24
Figure 15: Forces driving competition in the IT services industry in Asia-Pacific, 2019
Figure 16: Drivers of buyer power in the IT services industry in Asia-Pacific, 2019
Figure 17: Drivers of supplier power in the IT services industry in Asia-Pacific, 2019
Figure 18: Factors influencing the likelihood of new entrants in the IT services industry in Asia-Pacific, 2019
Figure 19: Factors influencing the threat of substitutes in the IT services industry in Asia-Pacific, 2019
Figure 20: Drivers of degree of rivalry in the IT services industry in Asia-Pacific, 2019
Figure 21: Europe IT services industry value: $ billion, 2015-19
Figure 22: Europe IT services industry category segmentation: % share, by value, 2019
Figure 23: Europe IT services industry geography segmentation: % share, by value, 2019
Figure 24: Europe IT services industry value forecast: $ billion, 2019-24
Figure 25: Forces driving competition in the IT services industry in Europe, 2019
Figure 26: Drivers of buyer power in the IT services industry in Europe, 2019
Figure 27: Drivers of supplier power in the IT services industry in Europe, 2019
Figure 28: Factors influencing the likelihood of new entrants in the IT services industry in Europe, 2019
Figure 29: Factors influencing the threat of substitutes in the IT services industry in Europe, 2019
Figure 30: Drivers of degree of rivalry in the IT services industry in Europe, 2019
Figure 31: France IT services industry value: $ billion, 2015-19
Figure 32: France IT services industry category segmentation: % share, by value, 2019
Figure 33: France IT services industry geography segmentation: % share, by value, 2019
Figure 34: France IT services industry value forecast: $ billion, 2019-24
Figure 35: Forces driving competition in the IT services industry in France, 2019
Figure 36: Drivers of buyer power in the IT services industry in France, 2019
Figure 37: Drivers of supplier power in the IT services industry in France, 2019
Figure 38: Factors influencing the likelihood of new entrants in the IT services industry in France, 2019
Figure 39: Factors influencing the threat of substitutes in the IT services industry in France, 2019
Figure 40: Drivers of degree of rivalry in the IT services industry in France, 2019
Figure 41: Germany IT services industry value: $ billion, 2015-19
Figure 42: Germany IT services industry category segmentation: % share, by value, 2019
Figure 43: Germany IT services industry geography segmentation: % share, by value, 2019
Figure 44: Germany IT services industry value forecast: $ billion, 2019-24
Figure 45: Forces driving competition in the IT services industry in Germany, 2019
Figure 46: Drivers of buyer power in the IT services industry in Germany, 2019
Figure 47: Drivers of supplier power in the IT services industry in Germany, 2019
Figure 48: Factors influencing the likelihood of new entrants in the IT services industry in Germany, 2019
Figure 49: Factors influencing the threat of substitutes in the IT services industry in Germany, 2019
Figure 50: Drivers of degree of rivalry in the IT services industry in Germany, 2019
Figure 51: Australia IT services industry value: $ billion, 2015-19
Figure 52: Australia IT services industry category segmentation: % share, by value, 2019
Figure 53: Australia IT services industry geography segmentation: % share, by value, 2019
Figure 54: Australia IT services industry value forecast: $ billion, 2019-24
Figure 55: Forces driving competition in the IT services industry in Australia, 2019
Figure 56: Drivers of buyer power in the IT services industry in Australia, 2019
Figure 57: Drivers of supplier power in the IT services industry in Australia, 2019
Figure 58: Factors influencing the likelihood of new entrants in the IT services industry in Australia, 2019
Figure 59: Factors influencing the threat of substitutes in the IT services industry in Australia, 2019
Figure 60: Drivers of degree of rivalry in the IT services industry in Australia, 2019
COMPANIES MENTIONED
Accenture plc
Atos SE
BT Group plc
Capgemini SE
Cognizant Technology Solutions Corp
Digital China Holdings Limited
Fiserv, Inc.
Fujitsu Limited
HCL Technologies Limited
Hewlett Packard Enterprise Company
Infosys Limited
International Business Machines Corporation
NEC Corporation
NTT Data Corporation
Samsung SDS Co Ltd
Tata Consultancy Services Limited
T-Systems International GmbH
Wipro Ltd
