Global Service Desk Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

November 2018 | 139 pages | ID: GD2F545E7C1GEN
GlobalInfoResearch

Abstracts

Service desk software facilitates the delivery of customer support at various levels of an organization through multiple channels. Levels may start from the front desk for simple customer queries and could go up to supervisory or managerial levels for bigger problems.

SCOPE OF THE REPORT:

The global Service Desk Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Service Desk Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
This report studies the Service Desk Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Service Desk Software market by product type and applications/end industries.
Market Segment by Companies, this report covers

• Samanage
• Freshservice
• ManageEngine ServiceDesk
• JIRA Service Desk
• Zendesk
• Track-It!
• BMC Remedy 9
• Cherwell IT Service Management
• Agiloft
• Re:Desk
• ServiceNow
• GoToAssist
• Spiceworks
• EasyVista
• Wolken

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• Cloud based
• On Premise

Market Segment by Applications, can be divided into

• Healthcare
• IT support
• Education
• Others

Contents

1 SERVICE DESK SOFTWARE MARKET OVERVIEW

1.1 Product Overview and Scope of Service Desk Software
1.2 Classification of Service Desk Software by Types
  1.2.1 Global Service Desk Software Revenue Comparison by Types (2017-2023)
  1.2.2 Global Service Desk Software Revenue Market Share by Types in 2017
  1.2.3 Cloud based
  1.2.4 On Premise
1.3 Global Service Desk Software Market by Application
  1.3.1 Global Service Desk Software Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Healthcare
  1.3.3 IT support
  1.3.4 Education
  1.3.5 Others
1.4 Global Service Desk Software Market by Regions
  1.4.1 Global Service Desk Software Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Service Desk Software Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Service Desk Software Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Service Desk Software Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Service Desk Software Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Service Desk Software Status and Prospect (2013-2023)
1.5 Global Market Size of Service Desk Software (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Samanage
  2.1.1 Business Overview
  2.1.2 Service Desk Software Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Samanage Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 Freshservice
  2.2.1 Business Overview
  2.2.2 Service Desk Software Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Freshservice Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 ManageEngine ServiceDesk
  2.3.1 Business Overview
  2.3.2 Service Desk Software Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 ManageEngine ServiceDesk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 JIRA Service Desk
  2.4.1 Business Overview
  2.4.2 Service Desk Software Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 JIRA Service Desk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 Zendesk
  2.5.1 Business Overview
  2.5.2 Service Desk Software Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Zendesk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 Track-It!
  2.6.1 Business Overview
  2.6.2 Service Desk Software Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Track-It! Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 BMC Remedy
  2.7.1 Business Overview
  2.7.2 Service Desk Software Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 BMC Remedy 9 Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Cherwell IT Service Management
  2.8.1 Business Overview
  2.8.2 Service Desk Software Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Cherwell IT Service Management Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.9 Agiloft
  2.9.1 Business Overview
  2.9.2 Service Desk Software Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Agiloft Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.10 Re:Desk
  2.10.1 Business Overview
  2.10.2 Service Desk Software Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 Re:Desk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.11 ServiceNow
  2.11.1 Business Overview
  2.11.2 Service Desk Software Type and Applications
    2.11.2.1 Product A
    2.11.2.2 Product B
  2.11.3 ServiceNow Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.12 GoToAssist
  2.12.1 Business Overview
  2.12.2 Service Desk Software Type and Applications
    2.12.2.1 Product A
    2.12.2.2 Product B
  2.12.3 GoToAssist Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.13 Spiceworks
  2.13.1 Business Overview
  2.13.2 Service Desk Software Type and Applications
    2.13.2.1 Product A
    2.13.2.2 Product B
  2.13.3 Spiceworks Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.14 EasyVista
  2.14.1 Business Overview
  2.14.2 Service Desk Software Type and Applications
    2.14.2.1 Product A
    2.14.2.2 Product B
  2.14.3 EasyVista Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
2.15 Wolken
  2.15.1 Business Overview
  2.15.2 Service Desk Software Type and Applications
    2.15.2.1 Product A
    2.15.2.2 Product B
  2.15.3 Wolken Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL SERVICE DESK SOFTWARE MARKET COMPETITION, BY PLAYERS

3.1 Global Service Desk Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Service Desk Software Players Market Share
  3.2.2 Top 10 Service Desk Software Players Market Share
3.3 Market Competition Trend

4 GLOBAL SERVICE DESK SOFTWARE MARKET SIZE BY REGIONS

4.1 Global Service Desk Software Revenue and Market Share by Regions
4.2 North America Service Desk Software Revenue and Growth Rate (2013-2018)
4.3 Europe Service Desk Software Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Service Desk Software Revenue and Growth Rate (2013-2018)
4.5 South America Service Desk Software Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Service Desk Software Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA SERVICE DESK SOFTWARE REVENUE BY COUNTRIES

5.1 North America Service Desk Software Revenue by Countries (2013-2018)
5.2 USA Service Desk Software Revenue and Growth Rate (2013-2018)
5.3 Canada Service Desk Software Revenue and Growth Rate (2013-2018)
5.4 Mexico Service Desk Software Revenue and Growth Rate (2013-2018)

6 EUROPE SERVICE DESK SOFTWARE REVENUE BY COUNTRIES

6.1 Europe Service Desk Software Revenue by Countries (2013-2018)
6.2 Germany Service Desk Software Revenue and Growth Rate (2013-2018)
6.3 UK Service Desk Software Revenue and Growth Rate (2013-2018)
6.4 France Service Desk Software Revenue and Growth Rate (2013-2018)
6.5 Russia Service Desk Software Revenue and Growth Rate (2013-2018)
6.6 Italy Service Desk Software Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC SERVICE DESK SOFTWARE REVENUE BY COUNTRIES

7.1 Asia-Pacific Service Desk Software Revenue by Countries (2013-2018)
7.2 China Service Desk Software Revenue and Growth Rate (2013-2018)
7.3 Japan Service Desk Software Revenue and Growth Rate (2013-2018)
7.4 Korea Service Desk Software Revenue and Growth Rate (2013-2018)
7.5 India Service Desk Software Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Service Desk Software Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA SERVICE DESK SOFTWARE REVENUE BY COUNTRIES

8.1 South America Service Desk Software Revenue by Countries (2013-2018)
8.2 Brazil Service Desk Software Revenue and Growth Rate (2013-2018)
8.3 Argentina Service Desk Software Revenue and Growth Rate (2013-2018)
8.4 Colombia Service Desk Software Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE SERVICE DESK SOFTWARE BY COUNTRIES

9.1 Middle East and Africa Service Desk Software Revenue by Countries (2013-2018)
9.2 Saudi Arabia Service Desk Software Revenue and Growth Rate (2013-2018)
9.3 UAE Service Desk Software Revenue and Growth Rate (2013-2018)
9.4 Egypt Service Desk Software Revenue and Growth Rate (2013-2018)
9.5 Nigeria Service Desk Software Revenue and Growth Rate (2013-2018)
9.6 South Africa Service Desk Software Revenue and Growth Rate (2013-2018)

10 GLOBAL SERVICE DESK SOFTWARE MARKET SEGMENT BY TYPE

10.1 Global Service Desk Software Revenue and Market Share by Type (2013-2018)
10.2 Global Service Desk Software Market Forecast by Type (2018-2023)
10.3 Cloud based Revenue Growth Rate (2013-2023)
10.4 On Premise Revenue Growth Rate (2013-2023)

11 GLOBAL SERVICE DESK SOFTWARE MARKET SEGMENT BY APPLICATION

11.1 Global Service Desk Software Revenue Market Share by Application (2013-2018)
11.2 Service Desk Software Market Forecast by Application (2018-2023)
11.3 Healthcare Revenue Growth (2013-2018)
11.4 IT support Revenue Growth (2013-2018)
11.5 Education Revenue Growth (2013-2018)
11.6 Others Revenue Growth (2013-2018)

12 GLOBAL SERVICE DESK SOFTWARE MARKET SIZE FORECAST (2018-2023)

12.1 Global Service Desk Software Market Size Forecast (2018-2023)
12.2 Global Service Desk Software Market Forecast by Regions (2018-2023)
12.3 North America Service Desk Software Revenue Market Forecast (2018-2023)
12.4 Europe Service Desk Software Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Service Desk Software Revenue Market Forecast (2018-2023)
12.6 South America Service Desk Software Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Service Desk Software Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Service Desk Software Picture
Table Product Specifications of Service Desk Software
Table Global Service Desk Software and Revenue (Million USD) Market Split by Product Type
Figure Global Service Desk Software Revenue Market Share by Types in 2017
Figure Cloud based Picture
Figure On Premise Picture
Table Global Service Desk Software Revenue (Million USD) by Application (2013-2023)
Figure Service Desk Software Revenue Market Share by Applications in 2017
Figure Healthcare Picture
Figure IT support Picture
Figure Education Picture
Figure Others Picture
Table Global Market Service Desk Software Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Service Desk Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Service Desk Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Service Desk Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Service Desk Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Service Desk Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Service Desk Software Revenue (Million USD) and Growth Rate (2013-2023)
Table Samanage Basic Information, Manufacturing Base and Competitors
Table Samanage Service Desk Software Type and Applications
Table Samanage Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Freshservice Basic Information, Manufacturing Base and Competitors
Table Freshservice Service Desk Software Type and Applications
Table Freshservice Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table ManageEngine ServiceDesk Basic Information, Manufacturing Base and Competitors
Table ManageEngine ServiceDesk Service Desk Software Type and Applications
Table ManageEngine ServiceDesk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table JIRA Service Desk Basic Information, Manufacturing Base and Competitors
Table JIRA Service Desk Service Desk Software Type and Applications
Table JIRA Service Desk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Zendesk Basic Information, Manufacturing Base and Competitors
Table Zendesk Service Desk Software Type and Applications
Table Zendesk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Track-It! Basic Information, Manufacturing Base and Competitors
Table Track-It! Service Desk Software Type and Applications
Table Track-It! Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table BMC Remedy 9 Basic Information, Manufacturing Base and Competitors
Table BMC Remedy 9 Service Desk Software Type and Applications
Table BMC Remedy 9 Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Cherwell IT Service Management Basic Information, Manufacturing Base and Competitors
Table Cherwell IT Service Management Service Desk Software Type and Applications
Table Cherwell IT Service Management Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Agiloft Basic Information, Manufacturing Base and Competitors
Table Agiloft Service Desk Software Type and Applications
Table Agiloft Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Re:Desk Basic Information, Manufacturing Base and Competitors
Table Re:Desk Service Desk Software Type and Applications
Table Re:Desk Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table ServiceNow Basic Information, Manufacturing Base and Competitors
Table ServiceNow Service Desk Software Type and Applications
Table ServiceNow Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table GoToAssist Basic Information, Manufacturing Base and Competitors
Table GoToAssist Service Desk Software Type and Applications
Table GoToAssist Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Spiceworks Basic Information, Manufacturing Base and Competitors
Table Spiceworks Service Desk Software Type and Applications
Table Spiceworks Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table EasyVista Basic Information, Manufacturing Base and Competitors
Table EasyVista Service Desk Software Type and Applications
Table EasyVista Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Wolken Basic Information, Manufacturing Base and Competitors
Table Wolken Service Desk Software Type and Applications
Table Wolken Service Desk Software Revenue, Gross Margin and Market Share (2016-2017)
Table Global Service Desk Software Revenue (Million USD) by Players (2013-2018)
Table Global Service Desk Software Revenue Share by Players (2013-2018)
Figure Global Service Desk Software Revenue Share by Players in 2016
Figure Global Service Desk Software Revenue Share by Players in 2017
Figure Global Top 5 Players Service Desk Software Revenue Market Share in 2017
Figure Global Top 10 Players Service Desk Software Revenue Market Share in 2017
Figure Global Service Desk Software Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Service Desk Software Revenue (Million USD) by Regions (2013-2018)
Table Global Service Desk Software Revenue Market Share by Regions (2013-2018)
Figure Global Service Desk Software Revenue Market Share by Regions (2013-2018)
Figure Global Service Desk Software Revenue Market Share by Regions in 2017
Figure North America Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Europe Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Service Desk Software Revenue and Growth Rate (2013-2018)
Figure South America Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Service Desk Software Revenue and Growth Rate (2013-2018)
Table North America Service Desk Software Revenue by Countries (2013-2018)
Table North America Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure North America Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure North America Service Desk Software Revenue Market Share by Countries in 2017
Figure USA Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Canada Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Mexico Service Desk Software Revenue and Growth Rate (2013-2018)
Table Europe Service Desk Software Revenue (Million USD) by Countries (2013-2018)
Figure Europe Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure Europe Service Desk Software Revenue Market Share by Countries in 2017
Figure Germany Service Desk Software Revenue and Growth Rate (2013-2018)
Figure UK Service Desk Software Revenue and Growth Rate (2013-2018)
Figure France Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Russia Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Italy Service Desk Software Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Service Desk Software Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Service Desk Software Revenue Market Share by Countries in 2017
Figure China Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Japan Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Korea Service Desk Software Revenue and Growth Rate (2013-2018)
Figure India Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Service Desk Software Revenue and Growth Rate (2013-2018)
Table South America Service Desk Software Revenue by Countries (2013-2018)
Table South America Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure South America Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure South America Service Desk Software Revenue Market Share by Countries in 2017
Figure Brazil Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Argentina Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Colombia Service Desk Software Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Service Desk Software Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Service Desk Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Service Desk Software Revenue Market Share by Countries in 2017
Figure Saudi Arabia Service Desk Software Revenue and Growth Rate (2013-2018)
Figure UAE Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Egypt Service Desk Software Revenue and Growth Rate (2013-2018)
Figure Nigeria Service Desk Software Revenue and Growth Rate (2013-2018)
Figure South Africa Service Desk Software Revenue and Growth Rate (2013-2018)
Table Global Service Desk Software Revenue (Million USD) by Type (2013-2018)
Table Global Service Desk Software Revenue Share by Type (2013-2018)
Figure Global Service Desk Software Revenue Share by Type (2013-2018)
Figure Global Service Desk Software Revenue Share by Type in 2017
Table Global Service Desk Software Revenue Forecast by Type (2018-2023)
Figure Global Service Desk Software Market Share Forecast by Type (2018-2023)
Figure Global Cloud based Revenue Growth Rate (2013-2018)
Figure Global On Premise Revenue Growth Rate (2013-2018)
Table Global Service Desk Software Revenue by Application (2013-2018)
Table Global Service Desk Software Revenue Share by Application (2013-2018)
Figure Global Service Desk Software Revenue Share by Application (2013-2018)
Figure Global Service Desk Software Revenue Share by Application in 2017
Table Global Service Desk Software Revenue Forecast by Application (2018-2023)
Figure Global Service Desk Software Market Share Forecast by Application (2018-2023)
Figure Global Healthcare Revenue Growth Rate (2013-2018)
Figure Global IT support Revenue Growth Rate (2013-2018)
Figure Global Education Revenue Growth Rate (2013-2018)
Figure Global Others Revenue Growth Rate (2013-2018)
Figure Global Service Desk Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Service Desk Software Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Service Desk Software Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Service Desk Software Revenue Market Forecast (2018-2023)
Figure Europe Service Desk Software Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Service Desk Software Revenue Market Forecast (2018-2023)
Figure South America Service Desk Software Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Service Desk Software Revenue Market Forecast (2018-2023)