Global and China Agent Performance Optimization (APO) Market Research by Company, Type & Application 2013-2025
SUMMARY
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Market Segment as follows:
By Type
Section 1:
Product definition, type and application, global and China market overview;
Section 2:
Global and China Market competition by company;
Section 3:
Global and China sales revenue, volume and price by type;
Section 4:
Global and China sales revenue, volume and price by application;
Section 5:
China export and import;
Section 6:
Company information, business overview, sales data and product specifications;
Section 7:
Industry chain and raw materials;
Section 8:
SWOT and Porter's Five Forces;
Section 9:
Conclusion.
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Market Segment as follows:
By Type
- Cloud Based
- On Premises
- Small & Mid-sized Businesses
- Large Enterprises
- NICE Ltd
- Genesys
- Verint Systems Inc
- Aspect
- Calabrio
- Five9
- Teleopti AB
- ZOOM International
- InVision AG
- Upstream Works Software
- Envision Telephony
- CallMiner
- CallFinder
- HigherGround, Inc.
Section 1:
Product definition, type and application, global and China market overview;
Section 2:
Global and China Market competition by company;
Section 3:
Global and China sales revenue, volume and price by type;
Section 4:
Global and China sales revenue, volume and price by application;
Section 5:
China export and import;
Section 6:
Company information, business overview, sales data and product specifications;
Section 7:
Industry chain and raw materials;
Section 8:
SWOT and Porter's Five Forces;
Section 9:
Conclusion.
1 MARKET OVERVIEW
1.1 Market Segment Overview
1.1.1 Product Definition
1.1.2 Market by Type
1.1.2.1 Cloud Based
1.1.2.2 On Premises
1.1.3 Market by Application
1.1.3.1 Small & Mid-sized Businesses
1.1.3.2 Large Enterprises
1.2 Global and China Market Size
1.2.1 Global Overview
1.2.2 China Overview
2 GLOBAL AND CHINA MARKET BY COMPANY
2.1 Global
2.1.1 Global Sales by Company
2.1.2 Global Price by Company
2.2 China
2.2.1 China Sales by Company
2.2.2 China Price by Company
3 GLOBAL AND CHINA MARKET BY TYPE
3.1 Global
3.1.1 Global Sales by Type
3.1.2 Global Price by Type
3.2 China
3.2.1 China Sales by Type
3.2.2 China Price by Type
4 GLOBAL AND CHINA MARKET BY APPLICATION
4.1 Global
4.1.1 Global Sales by Application
4.1.2 Global Price by Application
4.2 China
4.2.1 China Sales by Application
4.2.2 China Price by Application
5 CHINA TRADE
5.1 Export
5.2 Import
6 KEY MANUFACTURERS
6.1 NICE Ltd
6.1.1 Company Information
6.1.2 Product Specifications
6.1.3 Business Data ( Sales Revenue, Cost and Margin)
6.2 Genesys
6.3 Verint Systems Inc
6.4 Aspect
6.5 Calabrio
6.6 Five9
6.7 Teleopti AB
6.8 ZOOM International
6.9 InVision AG
6.10 Upstream Works Software
6.11 Envision Telephony
6.12 CallMiner
6.13 CallFinder
6.14 HigherGround, Inc.
7 INDUSTRY UPSTREAM
7.1 Industry Chain
7.2 Raw Materials
8 MARKET ENVIRONMENT
8.1 SWOT
8.2 Porter's Five Forces
9 CONCLUSION
1.1 Market Segment Overview
1.1.1 Product Definition
1.1.2 Market by Type
1.1.2.1 Cloud Based
1.1.2.2 On Premises
1.1.3 Market by Application
1.1.3.1 Small & Mid-sized Businesses
1.1.3.2 Large Enterprises
1.2 Global and China Market Size
1.2.1 Global Overview
1.2.2 China Overview
2 GLOBAL AND CHINA MARKET BY COMPANY
2.1 Global
2.1.1 Global Sales by Company
2.1.2 Global Price by Company
2.2 China
2.2.1 China Sales by Company
2.2.2 China Price by Company
3 GLOBAL AND CHINA MARKET BY TYPE
3.1 Global
3.1.1 Global Sales by Type
3.1.2 Global Price by Type
3.2 China
3.2.1 China Sales by Type
3.2.2 China Price by Type
4 GLOBAL AND CHINA MARKET BY APPLICATION
4.1 Global
4.1.1 Global Sales by Application
4.1.2 Global Price by Application
4.2 China
4.2.1 China Sales by Application
4.2.2 China Price by Application
5 CHINA TRADE
5.1 Export
5.2 Import
6 KEY MANUFACTURERS
6.1 NICE Ltd
6.1.1 Company Information
6.1.2 Product Specifications
6.1.3 Business Data ( Sales Revenue, Cost and Margin)
6.2 Genesys
6.3 Verint Systems Inc
6.4 Aspect
6.5 Calabrio
6.6 Five9
6.7 Teleopti AB
6.8 ZOOM International
6.9 InVision AG
6.10 Upstream Works Software
6.11 Envision Telephony
6.12 CallMiner
6.13 CallFinder
6.14 HigherGround, Inc.
7 INDUSTRY UPSTREAM
7.1 Industry Chain
7.2 Raw Materials
8 MARKET ENVIRONMENT
8.1 SWOT
8.2 Porter's Five Forces
9 CONCLUSION
LIST OF TABLES
Table Global Market Sales Revenue by Company 2013-2017
Table Global Market Sales Revenue Share by Company 2013-2017
Table Global Market Sales Volume by Company 2013-2017
Table Global Market Sales Volume Share by Company 2013-2017
Table Global Price by Company 2013-2017
Table China Market Sales Revenue by Company 2013-2017
Table China Market Sales Revenue Share by Company 2013-2017
Table China Market Sales Volume by Company 2013-2017
Table China Market Sales Volume Share by Company 2013-2017
Table China Price by Company 2013-2017
Table Global Market Sales Revenue by Type 2013-2017
Table Global Market Sales Revenue Share by Type 2013-2017
Table Global Market Sales Volume by Type 2013-2017
Table Global Market Sales Volume Share by Type 2013-2017
Table Global Price by Type 2013-2017
Table China Market Sales Revenue by Type 2013-2017
Table China Market Sales Revenue Share by Type 2013-2017
Table China Market Sales Volume by Type 2013-2017
Table China Market Sales Volume Share by Type 2013-2017
Table China Price by Type 2013-2017
Table Global Market Sales Revenue by Application 2013-2017
Table Global Market Sales Revenue Share by Application 2013-2017
Table Global Market Sales Volume by Application 2013-2017
Table Global Market Sales Volume Share by Application 2013-2017
Table Global Price by Application 2013-2017
Table China Market Sales Revenue by Application 2013-2017
Table China Market Sales Revenue Share by Application 2013-2017
Table China Market Sales Volume by Application 2013-2017
Table China Market Sales Volume Share by Application 2013-2017
Table China Price by Application 2013-2017
Table China Export 2013-2017 (Million USD)
Table China Export 2013-2017 ()
Table China Import 2013-2017 (Million USD)
Table China Import 2013-2017 ()
Table Sales Revenue, Cost and Margin of NICE Ltd
Table Sales Revenue, Cost and Margin of Genesys
Table Sales Revenue, Cost and Margin of Verint Systems Inc
Table Sales Revenue, Cost and Margin of Aspect
Table Sales Revenue, Cost and Margin of Calabrio
Table Sales Revenue, Cost and Margin of Five9
Table Sales Revenue, Cost and Margin of Teleopti AB
Table Sales Revenue, Cost and Margin of ZOOM International
Table Sales Revenue, Cost and Margin of InVision AG
Table Sales Revenue, Cost and Margin of Upstream Works Software
Table Sales Revenue, Cost and Margin of Envision Telephony
Table Sales Revenue, Cost and Margin of CallMiner
Table Sales Revenue, Cost and Margin of CallFinder
Table Sales Revenue, Cost and Margin of HigherGround, Inc.
Table Global Market Sales Revenue by Company 2013-2017
Table Global Market Sales Revenue Share by Company 2013-2017
Table Global Market Sales Volume by Company 2013-2017
Table Global Market Sales Volume Share by Company 2013-2017
Table Global Price by Company 2013-2017
Table China Market Sales Revenue by Company 2013-2017
Table China Market Sales Revenue Share by Company 2013-2017
Table China Market Sales Volume by Company 2013-2017
Table China Market Sales Volume Share by Company 2013-2017
Table China Price by Company 2013-2017
Table Global Market Sales Revenue by Type 2013-2017
Table Global Market Sales Revenue Share by Type 2013-2017
Table Global Market Sales Volume by Type 2013-2017
Table Global Market Sales Volume Share by Type 2013-2017
Table Global Price by Type 2013-2017
Table China Market Sales Revenue by Type 2013-2017
Table China Market Sales Revenue Share by Type 2013-2017
Table China Market Sales Volume by Type 2013-2017
Table China Market Sales Volume Share by Type 2013-2017
Table China Price by Type 2013-2017
Table Global Market Sales Revenue by Application 2013-2017
Table Global Market Sales Revenue Share by Application 2013-2017
Table Global Market Sales Volume by Application 2013-2017
Table Global Market Sales Volume Share by Application 2013-2017
Table Global Price by Application 2013-2017
Table China Market Sales Revenue by Application 2013-2017
Table China Market Sales Revenue Share by Application 2013-2017
Table China Market Sales Volume by Application 2013-2017
Table China Market Sales Volume Share by Application 2013-2017
Table China Price by Application 2013-2017
Table China Export 2013-2017 (Million USD)
Table China Export 2013-2017 ()
Table China Import 2013-2017 (Million USD)
Table China Import 2013-2017 ()
Table Sales Revenue, Cost and Margin of NICE Ltd
Table Sales Revenue, Cost and Margin of Genesys
Table Sales Revenue, Cost and Margin of Verint Systems Inc
Table Sales Revenue, Cost and Margin of Aspect
Table Sales Revenue, Cost and Margin of Calabrio
Table Sales Revenue, Cost and Margin of Five9
Table Sales Revenue, Cost and Margin of Teleopti AB
Table Sales Revenue, Cost and Margin of ZOOM International
Table Sales Revenue, Cost and Margin of InVision AG
Table Sales Revenue, Cost and Margin of Upstream Works Software
Table Sales Revenue, Cost and Margin of Envision Telephony
Table Sales Revenue, Cost and Margin of CallMiner
Table Sales Revenue, Cost and Margin of CallFinder
Table Sales Revenue, Cost and Margin of HigherGround, Inc.
LIST OF FIGURES
Figure Cloud Based Market Size and CAGR 2013-2018 (Million USD)
Figure Cloud Based Market Forecast and CAGR 2019-2025 (Million USD)
Figure On Premises Market Size and CAGR 2013-2018 (Million USD)
Figure On Premises Market Forecast and CAGR 2019-2025 (Million USD)
Figure Small & Mid-sized Businesses Market Size and CAGR 2013-2018 (Million USD)
Figure Small & Mid-sized Businesses Market Forecast and CAGR 2019-2025 (Million USD)
Figure Large Enterprises Market Size and CAGR 2013-2018 (Million USD)
Figure Large Enterprises Market Forecast and CAGR 2019-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 ()
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 ()
Figure China Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 (Million USD)
Figure China Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 ()
Figure China Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 (Million USD)
Figure China Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 ()
Figure Global Market Sales Revenue Share by Company in 2017
Figure Global Market Sales Volume Share by Company in 2017
Figure China Market Sales Revenue Share by Company in 2017
Figure China Market Sales Volume Share by Company in 2017
Figure Global Market Sales Revenue Share by Type in 2017
Figure Global Market Sales Volume Share by Type in 2017
Figure China Market Sales Revenue Share by Type in 2017
Figure China Market Sales Volume Share by Type in 2017
Figure Global Market Sales Revenue Share by Application in 2017
Figure Global Market Sales Volume Share by Application in 2017
Figure China Market Sales Revenue Share by Application in 2017
Figure China Market Sales Volume Share by Application in 2017
Figure Industry Chain Overview
Figure Agent Performance Optimization (APO) SWOT List
Figure Agent Performance Optimization (APO) Porter's Five Forces
Figure Cloud Based Market Size and CAGR 2013-2018 (Million USD)
Figure Cloud Based Market Forecast and CAGR 2019-2025 (Million USD)
Figure On Premises Market Size and CAGR 2013-2018 (Million USD)
Figure On Premises Market Forecast and CAGR 2019-2025 (Million USD)
Figure Small & Mid-sized Businesses Market Size and CAGR 2013-2018 (Million USD)
Figure Small & Mid-sized Businesses Market Forecast and CAGR 2019-2025 (Million USD)
Figure Large Enterprises Market Size and CAGR 2013-2018 (Million USD)
Figure Large Enterprises Market Forecast and CAGR 2019-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 ()
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 ()
Figure China Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 (Million USD)
Figure China Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 ()
Figure China Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 (Million USD)
Figure China Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 ()
Figure Global Market Sales Revenue Share by Company in 2017
Figure Global Market Sales Volume Share by Company in 2017
Figure China Market Sales Revenue Share by Company in 2017
Figure China Market Sales Volume Share by Company in 2017
Figure Global Market Sales Revenue Share by Type in 2017
Figure Global Market Sales Volume Share by Type in 2017
Figure China Market Sales Revenue Share by Type in 2017
Figure China Market Sales Volume Share by Type in 2017
Figure Global Market Sales Revenue Share by Application in 2017
Figure Global Market Sales Volume Share by Application in 2017
Figure China Market Sales Revenue Share by Application in 2017
Figure China Market Sales Volume Share by Application in 2017
Figure Industry Chain Overview
Figure Agent Performance Optimization (APO) SWOT List
Figure Agent Performance Optimization (APO) Porter's Five Forces
