Global IT Service Management (ITSM) Software Market Growth (Status and Outlook) 2024-2030
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IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The global IT Service Management (ITSM) Software market size is projected to grow from US$ 9773 million in 2024 to US$ 23550 million in 2030; it is expected to grow at a CAGR of 15.8% from 2024 to 2030.
LPI (LP Information)' newest research report, the “IT Service Management (ITSM) Software Industry Forecast” looks at past sales and reviews total world IT Service Management (ITSM) Software sales in 2022, providing a comprehensive analysis by region and market sector of projected IT Service Management (ITSM) Software sales for 2023 through 2029. With IT Service Management (ITSM) Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world IT Service Management (ITSM) Software industry.
This Insight Report provides a comprehensive analysis of the global IT Service Management (ITSM) Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on IT Service Management (ITSM) Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global IT Service Management (ITSM) Software market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for IT Service Management (ITSM) Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global IT Service Management (ITSM) Software.
Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.
This report presents a comprehensive overview, market shares, and growth opportunities of IT Service Management (ITSM) Software market by product type, application, key players and key regions and countries.
Segmentation by Type:
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The global IT Service Management (ITSM) Software market size is projected to grow from US$ 9773 million in 2024 to US$ 23550 million in 2030; it is expected to grow at a CAGR of 15.8% from 2024 to 2030.
LPI (LP Information)' newest research report, the “IT Service Management (ITSM) Software Industry Forecast” looks at past sales and reviews total world IT Service Management (ITSM) Software sales in 2022, providing a comprehensive analysis by region and market sector of projected IT Service Management (ITSM) Software sales for 2023 through 2029. With IT Service Management (ITSM) Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world IT Service Management (ITSM) Software industry.
This Insight Report provides a comprehensive analysis of the global IT Service Management (ITSM) Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on IT Service Management (ITSM) Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global IT Service Management (ITSM) Software market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for IT Service Management (ITSM) Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global IT Service Management (ITSM) Software.
Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.
This report presents a comprehensive overview, market shares, and growth opportunities of IT Service Management (ITSM) Software market by product type, application, key players and key regions and countries.
Segmentation by Type:
- Cloud-based
- On-premise
- Configuration Management (CMDB)
- Incident and Problem Management
- Service Request Management
- Knowledge Management
- Other Management
- Americas
- United States
- Canada
- Mexico
- Brazil
- APAC
- China
- Japan
- Korea
- Southeast Asia
- India
- Australia
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Middle East & Africa
- Egypt
- South Africa
- Israel
- Turkey
- GCC Countries
- Cloud-based
- On-premise
- Configuration Management (CMDB)
- Incident and Problem Management
- Service Request Management
- Knowledge Management
- Other Management
- Americas
- United States
- Canada
- Mexico
- Brazil
- APAC
- China
- Japan
- Korea
- Southeast Asia
- India
- Australia
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Middle East & Africa
- Egypt
- South Africa
- Israel
- Turkey
- GCC Countries
- ServiceNow
- Atlassian
- Ivanti
- IBM
- Broadcom
- BMC Software
- IFS (Axios Systems, Ultimo Software)
- SAP
- OpenText (Micro Focus)
- Freshworks
- Epicor
- TOPdesk
- Agiloft Service
- SysAid
- SolarWinds
- ServiceHot
- Zoho Corporation
1 SCOPE OF THE REPORT
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 EXECUTIVE SUMMARY
2.1 World Market Overview
2.1.1 Global IT Service Management (ITSM) Software Market Size 2019-2030
2.1.2 IT Service Management (ITSM) Software Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for IT Service Management (ITSM) Software by Country/Region, 2019, 2023 & 2030
2.2 IT Service Management (ITSM) Software Segment by Type
2.2.1 Cloud-based
2.2.2 On-premise
2.3 IT Service Management (ITSM) Software Market Size by Type
2.3.1 IT Service Management (ITSM) Software Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
2.4 IT Service Management (ITSM) Software Segment by Application
2.4.1 Configuration Management (CMDB)
2.4.2 Incident and Problem Management
2.4.3 Service Request Management
2.4.4 Knowledge Management
2.4.5 Other Management
2.5 IT Service Management (ITSM) Software Market Size by Application
2.5.1 IT Service Management (ITSM) Software Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
3 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE BY PLAYER
3.1 IT Service Management (ITSM) Software Market Size Market Share by Player
3.1.1 Global IT Service Management (ITSM) Software Revenue by Player (2019-2024)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Player (2019-2024)
3.2 Global IT Service Management (ITSM) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 IT SERVICE MANAGEMENT (ITSM) SOFTWARE BY REGION
4.1 IT Service Management (ITSM) Software Market Size by Region (2019-2024)
4.2 Global IT Service Management (ITSM) Software Annual Revenue by Country/Region (2019-2024)
4.3 Americas IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.4 APAC IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.5 Europe IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.6 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth (2019-2024)
5 AMERICAS
5.1 Americas IT Service Management (ITSM) Software Market Size by Country (2019-2024)
5.2 Americas IT Service Management (ITSM) Software Market Size by Type (2019-2024)
5.3 Americas IT Service Management (ITSM) Software Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC IT Service Management (ITSM) Software Market Size by Region (2019-2024)
6.2 APAC IT Service Management (ITSM) Software Market Size by Type (2019-2024)
6.3 APAC IT Service Management (ITSM) Software Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 EUROPE
7.1 Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024)
7.2 Europe IT Service Management (ITSM) Software Market Size by Type (2019-2024)
7.3 Europe IT Service Management (ITSM) Software Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 MIDDLE EAST & AFRICA
8.1 Middle East & Africa IT Service Management (ITSM) Software by Region (2019-2024)
8.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2019-2024)
8.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 MARKET DRIVERS, CHALLENGES AND TRENDS
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET FORECAST
10.1 Global IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.1.1 Global IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.1.2 Americas IT Service Management (ITSM) Software Forecast
10.1.3 APAC IT Service Management (ITSM) Software Forecast
10.1.4 Europe IT Service Management (ITSM) Software Forecast
10.1.5 Middle East & Africa IT Service Management (ITSM) Software Forecast
10.2 Americas IT Service Management (ITSM) Software Forecast by Country (2025-2030)
10.2.1 United States Market IT Service Management (ITSM) Software Forecast
10.2.2 Canada Market IT Service Management (ITSM) Software Forecast
10.2.3 Mexico Market IT Service Management (ITSM) Software Forecast
10.2.4 Brazil Market IT Service Management (ITSM) Software Forecast
10.3 APAC IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.3.1 China IT Service Management (ITSM) Software Market Forecast
10.3.2 Japan Market IT Service Management (ITSM) Software Forecast
10.3.3 Korea Market IT Service Management (ITSM) Software Forecast
10.3.4 Southeast Asia Market IT Service Management (ITSM) Software Forecast
10.3.5 India Market IT Service Management (ITSM) Software Forecast
10.3.6 Australia Market IT Service Management (ITSM) Software Forecast
10.4 Europe IT Service Management (ITSM) Software Forecast by Country (2025-2030)
10.4.1 Germany Market IT Service Management (ITSM) Software Forecast
10.4.2 France Market IT Service Management (ITSM) Software Forecast
10.4.3 UK Market IT Service Management (ITSM) Software Forecast
10.4.4 Italy Market IT Service Management (ITSM) Software Forecast
10.4.5 Russia Market IT Service Management (ITSM) Software Forecast
10.5 Middle East & Africa IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.5.1 Egypt Market IT Service Management (ITSM) Software Forecast
10.5.2 South Africa Market IT Service Management (ITSM) Software Forecast
10.5.3 Israel Market IT Service Management (ITSM) Software Forecast
10.5.4 Turkey Market IT Service Management (ITSM) Software Forecast
10.6 Global IT Service Management (ITSM) Software Forecast by Type (2025-2030)
10.7 Global IT Service Management (ITSM) Software Forecast by Application (2025-2030)
10.7.1 GCC Countries Market IT Service Management (ITSM) Software Forecast
11 KEY PLAYERS ANALYSIS
11.1 ServiceNow
11.1.1 ServiceNow Company Information
11.1.2 ServiceNow IT Service Management (ITSM) Software Product Offered
11.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 ServiceNow Main Business Overview
11.1.5 ServiceNow Latest Developments
11.2 Atlassian
11.2.1 Atlassian Company Information
11.2.2 Atlassian IT Service Management (ITSM) Software Product Offered
11.2.3 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Atlassian Main Business Overview
11.2.5 Atlassian Latest Developments
11.3 Ivanti
11.3.1 Ivanti Company Information
11.3.2 Ivanti IT Service Management (ITSM) Software Product Offered
11.3.3 Ivanti IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Ivanti Main Business Overview
11.3.5 Ivanti Latest Developments
11.4 IBM
11.4.1 IBM Company Information
11.4.2 IBM IT Service Management (ITSM) Software Product Offered
11.4.3 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 IBM Main Business Overview
11.4.5 IBM Latest Developments
11.5 Broadcom
11.5.1 Broadcom Company Information
11.5.2 Broadcom IT Service Management (ITSM) Software Product Offered
11.5.3 Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Broadcom Main Business Overview
11.5.5 Broadcom Latest Developments
11.6 BMC Software
11.6.1 BMC Software Company Information
11.6.2 BMC Software IT Service Management (ITSM) Software Product Offered
11.6.3 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 BMC Software Main Business Overview
11.6.5 BMC Software Latest Developments
11.7 IFS (Axios Systems, Ultimo Software)
11.7.1 IFS (Axios Systems, Ultimo Software) Company Information
11.7.2 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product Offered
11.7.3 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 IFS (Axios Systems, Ultimo Software) Main Business Overview
11.7.5 IFS (Axios Systems, Ultimo Software) Latest Developments
11.8 SAP
11.8.1 SAP Company Information
11.8.2 SAP IT Service Management (ITSM) Software Product Offered
11.8.3 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 SAP Main Business Overview
11.8.5 SAP Latest Developments
11.9 OpenText (Micro Focus)
11.9.1 OpenText (Micro Focus) Company Information
11.9.2 OpenText (Micro Focus) IT Service Management (ITSM) Software Product Offered
11.9.3 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 OpenText (Micro Focus) Main Business Overview
11.9.5 OpenText (Micro Focus) Latest Developments
11.10 Freshworks
11.10.1 Freshworks Company Information
11.10.2 Freshworks IT Service Management (ITSM) Software Product Offered
11.10.3 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Freshworks Main Business Overview
11.10.5 Freshworks Latest Developments
11.11 Epicor
11.11.1 Epicor Company Information
11.11.2 Epicor IT Service Management (ITSM) Software Product Offered
11.11.3 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Epicor Main Business Overview
11.11.5 Epicor Latest Developments
11.12 TOPdesk
11.12.1 TOPdesk Company Information
11.12.2 TOPdesk IT Service Management (ITSM) Software Product Offered
11.12.3 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 TOPdesk Main Business Overview
11.12.5 TOPdesk Latest Developments
11.13 Agiloft Service
11.13.1 Agiloft Service Company Information
11.13.2 Agiloft Service IT Service Management (ITSM) Software Product Offered
11.13.3 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Agiloft Service Main Business Overview
11.13.5 Agiloft Service Latest Developments
11.14 SysAid
11.14.1 SysAid Company Information
11.14.2 SysAid IT Service Management (ITSM) Software Product Offered
11.14.3 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 SysAid Main Business Overview
11.14.5 SysAid Latest Developments
11.15 SolarWinds
11.15.1 SolarWinds Company Information
11.15.2 SolarWinds IT Service Management (ITSM) Software Product Offered
11.15.3 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 SolarWinds Main Business Overview
11.15.5 SolarWinds Latest Developments
11.16 ServiceHot
11.16.1 ServiceHot Company Information
11.16.2 ServiceHot IT Service Management (ITSM) Software Product Offered
11.16.3 ServiceHot IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 ServiceHot Main Business Overview
11.16.5 ServiceHot Latest Developments
11.17 Zoho Corporation
11.17.1 Zoho Corporation Company Information
11.17.2 Zoho Corporation IT Service Management (ITSM) Software Product Offered
11.17.3 Zoho Corporation IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Zoho Corporation Main Business Overview
11.17.5 Zoho Corporation Latest Developments
12 RESEARCH FINDINGS AND CONCLUSION
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 EXECUTIVE SUMMARY
2.1 World Market Overview
2.1.1 Global IT Service Management (ITSM) Software Market Size 2019-2030
2.1.2 IT Service Management (ITSM) Software Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for IT Service Management (ITSM) Software by Country/Region, 2019, 2023 & 2030
2.2 IT Service Management (ITSM) Software Segment by Type
2.2.1 Cloud-based
2.2.2 On-premise
2.3 IT Service Management (ITSM) Software Market Size by Type
2.3.1 IT Service Management (ITSM) Software Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
2.4 IT Service Management (ITSM) Software Segment by Application
2.4.1 Configuration Management (CMDB)
2.4.2 Incident and Problem Management
2.4.3 Service Request Management
2.4.4 Knowledge Management
2.4.5 Other Management
2.5 IT Service Management (ITSM) Software Market Size by Application
2.5.1 IT Service Management (ITSM) Software Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
3 IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE BY PLAYER
3.1 IT Service Management (ITSM) Software Market Size Market Share by Player
3.1.1 Global IT Service Management (ITSM) Software Revenue by Player (2019-2024)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Player (2019-2024)
3.2 Global IT Service Management (ITSM) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 IT SERVICE MANAGEMENT (ITSM) SOFTWARE BY REGION
4.1 IT Service Management (ITSM) Software Market Size by Region (2019-2024)
4.2 Global IT Service Management (ITSM) Software Annual Revenue by Country/Region (2019-2024)
4.3 Americas IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.4 APAC IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.5 Europe IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.6 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth (2019-2024)
5 AMERICAS
5.1 Americas IT Service Management (ITSM) Software Market Size by Country (2019-2024)
5.2 Americas IT Service Management (ITSM) Software Market Size by Type (2019-2024)
5.3 Americas IT Service Management (ITSM) Software Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC IT Service Management (ITSM) Software Market Size by Region (2019-2024)
6.2 APAC IT Service Management (ITSM) Software Market Size by Type (2019-2024)
6.3 APAC IT Service Management (ITSM) Software Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 EUROPE
7.1 Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024)
7.2 Europe IT Service Management (ITSM) Software Market Size by Type (2019-2024)
7.3 Europe IT Service Management (ITSM) Software Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 MIDDLE EAST & AFRICA
8.1 Middle East & Africa IT Service Management (ITSM) Software by Region (2019-2024)
8.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2019-2024)
8.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 MARKET DRIVERS, CHALLENGES AND TRENDS
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET FORECAST
10.1 Global IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.1.1 Global IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.1.2 Americas IT Service Management (ITSM) Software Forecast
10.1.3 APAC IT Service Management (ITSM) Software Forecast
10.1.4 Europe IT Service Management (ITSM) Software Forecast
10.1.5 Middle East & Africa IT Service Management (ITSM) Software Forecast
10.2 Americas IT Service Management (ITSM) Software Forecast by Country (2025-2030)
10.2.1 United States Market IT Service Management (ITSM) Software Forecast
10.2.2 Canada Market IT Service Management (ITSM) Software Forecast
10.2.3 Mexico Market IT Service Management (ITSM) Software Forecast
10.2.4 Brazil Market IT Service Management (ITSM) Software Forecast
10.3 APAC IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.3.1 China IT Service Management (ITSM) Software Market Forecast
10.3.2 Japan Market IT Service Management (ITSM) Software Forecast
10.3.3 Korea Market IT Service Management (ITSM) Software Forecast
10.3.4 Southeast Asia Market IT Service Management (ITSM) Software Forecast
10.3.5 India Market IT Service Management (ITSM) Software Forecast
10.3.6 Australia Market IT Service Management (ITSM) Software Forecast
10.4 Europe IT Service Management (ITSM) Software Forecast by Country (2025-2030)
10.4.1 Germany Market IT Service Management (ITSM) Software Forecast
10.4.2 France Market IT Service Management (ITSM) Software Forecast
10.4.3 UK Market IT Service Management (ITSM) Software Forecast
10.4.4 Italy Market IT Service Management (ITSM) Software Forecast
10.4.5 Russia Market IT Service Management (ITSM) Software Forecast
10.5 Middle East & Africa IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.5.1 Egypt Market IT Service Management (ITSM) Software Forecast
10.5.2 South Africa Market IT Service Management (ITSM) Software Forecast
10.5.3 Israel Market IT Service Management (ITSM) Software Forecast
10.5.4 Turkey Market IT Service Management (ITSM) Software Forecast
10.6 Global IT Service Management (ITSM) Software Forecast by Type (2025-2030)
10.7 Global IT Service Management (ITSM) Software Forecast by Application (2025-2030)
10.7.1 GCC Countries Market IT Service Management (ITSM) Software Forecast
11 KEY PLAYERS ANALYSIS
11.1 ServiceNow
11.1.1 ServiceNow Company Information
11.1.2 ServiceNow IT Service Management (ITSM) Software Product Offered
11.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 ServiceNow Main Business Overview
11.1.5 ServiceNow Latest Developments
11.2 Atlassian
11.2.1 Atlassian Company Information
11.2.2 Atlassian IT Service Management (ITSM) Software Product Offered
11.2.3 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Atlassian Main Business Overview
11.2.5 Atlassian Latest Developments
11.3 Ivanti
11.3.1 Ivanti Company Information
11.3.2 Ivanti IT Service Management (ITSM) Software Product Offered
11.3.3 Ivanti IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Ivanti Main Business Overview
11.3.5 Ivanti Latest Developments
11.4 IBM
11.4.1 IBM Company Information
11.4.2 IBM IT Service Management (ITSM) Software Product Offered
11.4.3 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 IBM Main Business Overview
11.4.5 IBM Latest Developments
11.5 Broadcom
11.5.1 Broadcom Company Information
11.5.2 Broadcom IT Service Management (ITSM) Software Product Offered
11.5.3 Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Broadcom Main Business Overview
11.5.5 Broadcom Latest Developments
11.6 BMC Software
11.6.1 BMC Software Company Information
11.6.2 BMC Software IT Service Management (ITSM) Software Product Offered
11.6.3 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 BMC Software Main Business Overview
11.6.5 BMC Software Latest Developments
11.7 IFS (Axios Systems, Ultimo Software)
11.7.1 IFS (Axios Systems, Ultimo Software) Company Information
11.7.2 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product Offered
11.7.3 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 IFS (Axios Systems, Ultimo Software) Main Business Overview
11.7.5 IFS (Axios Systems, Ultimo Software) Latest Developments
11.8 SAP
11.8.1 SAP Company Information
11.8.2 SAP IT Service Management (ITSM) Software Product Offered
11.8.3 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 SAP Main Business Overview
11.8.5 SAP Latest Developments
11.9 OpenText (Micro Focus)
11.9.1 OpenText (Micro Focus) Company Information
11.9.2 OpenText (Micro Focus) IT Service Management (ITSM) Software Product Offered
11.9.3 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 OpenText (Micro Focus) Main Business Overview
11.9.5 OpenText (Micro Focus) Latest Developments
11.10 Freshworks
11.10.1 Freshworks Company Information
11.10.2 Freshworks IT Service Management (ITSM) Software Product Offered
11.10.3 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Freshworks Main Business Overview
11.10.5 Freshworks Latest Developments
11.11 Epicor
11.11.1 Epicor Company Information
11.11.2 Epicor IT Service Management (ITSM) Software Product Offered
11.11.3 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Epicor Main Business Overview
11.11.5 Epicor Latest Developments
11.12 TOPdesk
11.12.1 TOPdesk Company Information
11.12.2 TOPdesk IT Service Management (ITSM) Software Product Offered
11.12.3 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 TOPdesk Main Business Overview
11.12.5 TOPdesk Latest Developments
11.13 Agiloft Service
11.13.1 Agiloft Service Company Information
11.13.2 Agiloft Service IT Service Management (ITSM) Software Product Offered
11.13.3 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Agiloft Service Main Business Overview
11.13.5 Agiloft Service Latest Developments
11.14 SysAid
11.14.1 SysAid Company Information
11.14.2 SysAid IT Service Management (ITSM) Software Product Offered
11.14.3 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 SysAid Main Business Overview
11.14.5 SysAid Latest Developments
11.15 SolarWinds
11.15.1 SolarWinds Company Information
11.15.2 SolarWinds IT Service Management (ITSM) Software Product Offered
11.15.3 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 SolarWinds Main Business Overview
11.15.5 SolarWinds Latest Developments
11.16 ServiceHot
11.16.1 ServiceHot Company Information
11.16.2 ServiceHot IT Service Management (ITSM) Software Product Offered
11.16.3 ServiceHot IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 ServiceHot Main Business Overview
11.16.5 ServiceHot Latest Developments
11.17 Zoho Corporation
11.17.1 Zoho Corporation Company Information
11.17.2 Zoho Corporation IT Service Management (ITSM) Software Product Offered
11.17.3 Zoho Corporation IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Zoho Corporation Main Business Overview
11.17.5 Zoho Corporation Latest Developments
12 RESEARCH FINDINGS AND CONCLUSION
LIST OF TABLES
Table 1. IT Service Management (ITSM) Software Market Size CAGR by Region (2019 VS 2023 VS 2030) & ($ millions)
Table 2. IT Service Management (ITSM) Software Annual Sales CAGR by Country/Region (2019, 2023 & 2030) & ($ millions)
Table 3. Major Players of Cloud-based
Table 4. Major Players of On-premise
Table 5. IT Service Management (ITSM) Software Market Size CAGR by Type (2019 VS 2023 VS 2030) & ($ millions)
Table 6. Global IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 7. Global IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Table 8. IT Service Management (ITSM) Software Market Size CAGR by Application (2019 VS 2023 VS 2030) & ($ millions)
Table 9. Global IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 10. Global IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Table 11. Global IT Service Management (ITSM) Software Revenue by Player (2019-2024) & ($ millions)
Table 12. Global IT Service Management (ITSM) Software Revenue Market Share by Player (2019-2024)
Table 13. IT Service Management (ITSM) Software Key Players Head office and Products Offered
Table 14. IT Service Management (ITSM) Software Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
Table 15. New Products and Potential Entrants
Table 16. Mergers & Acquisitions, Expansion
Table 17. Global IT Service Management (ITSM) Software Market Size by Region (2019-2024) & ($ millions)
Table 18. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Table 19. Global IT Service Management (ITSM) Software Revenue by Country/Region (2019-2024) & ($ millions)
Table 20. Global IT Service Management (ITSM) Software Revenue Market Share by Country/Region (2019-2024)
Table 21. Americas IT Service Management (ITSM) Software Market Size by Country (2019-2024) & ($ millions)
Table 22. Americas IT Service Management (ITSM) Software Market Size Market Share by Country (2019-2024)
Table 23. Americas IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 24. Americas IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Table 25. Americas IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 26. Americas IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Table 27. APAC IT Service Management (ITSM) Software Market Size by Region (2019-2024) & ($ millions)
Table 28. APAC IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Table 29. APAC IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 30. APAC IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 31. Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024) & ($ millions)
Table 32. Europe IT Service Management (ITSM) Software Market Size Market Share by Country (2019-2024)
Table 33. Europe IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 34. Europe IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 35. Middle East & Africa IT Service Management (ITSM) Software Market Size by Region (2019-2024) & ($ millions)
Table 36. Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 37. Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 38. Key Market Drivers & Growth Opportunities of IT Service Management (ITSM) Software
Table 39. Key Market Challenges & Risks of IT Service Management (ITSM) Software
Table 40. Key Industry Trends of IT Service Management (ITSM) Software
Table 41. Global IT Service Management (ITSM) Software Market Size Forecast by Region (2025-2030) & ($ millions)
Table 42. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Region (2025-2030)
Table 43. Global IT Service Management (ITSM) Software Market Size Forecast by Type (2025-2030) & ($ millions)
Table 44. Global IT Service Management (ITSM) Software Market Size Forecast by Application (2025-2030) & ($ millions)
Table 45. ServiceNow Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 46. ServiceNow IT Service Management (ITSM) Software Product Offered
Table 47. ServiceNow IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 48. ServiceNow Main Business
Table 49. ServiceNow Latest Developments
Table 50. Atlassian Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 51. Atlassian IT Service Management (ITSM) Software Product Offered
Table 52. Atlassian IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 53. Atlassian Main Business
Table 54. Atlassian Latest Developments
Table 55. Ivanti Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 56. Ivanti IT Service Management (ITSM) Software Product Offered
Table 57. Ivanti IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 58. Ivanti Main Business
Table 59. Ivanti Latest Developments
Table 60. IBM Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 61. IBM IT Service Management (ITSM) Software Product Offered
Table 62. IBM IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 63. IBM Main Business
Table 64. IBM Latest Developments
Table 65. Broadcom Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 66. Broadcom IT Service Management (ITSM) Software Product Offered
Table 67. Broadcom IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 68. Broadcom Main Business
Table 69. Broadcom Latest Developments
Table 70. BMC Software Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 71. BMC Software IT Service Management (ITSM) Software Product Offered
Table 72. BMC Software IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 73. BMC Software Main Business
Table 74. BMC Software Latest Developments
Table 75. IFS (Axios Systems, Ultimo Software) Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 76. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product Offered
Table 77. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 78. IFS (Axios Systems, Ultimo Software) Main Business
Table 79. IFS (Axios Systems, Ultimo Software) Latest Developments
Table 80. SAP Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 81. SAP IT Service Management (ITSM) Software Product Offered
Table 82. SAP IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 83. SAP Main Business
Table 84. SAP Latest Developments
Table 85. OpenText (Micro Focus) Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 86. OpenText (Micro Focus) IT Service Management (ITSM) Software Product Offered
Table 87. OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 88. OpenText (Micro Focus) Main Business
Table 89. OpenText (Micro Focus) Latest Developments
Table 90. Freshworks Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 91. Freshworks IT Service Management (ITSM) Software Product Offered
Table 92. Freshworks IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 93. Freshworks Main Business
Table 94. Freshworks Latest Developments
Table 95. Epicor Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 96. Epicor IT Service Management (ITSM) Software Product Offered
Table 97. Epicor IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 98. Epicor Main Business
Table 99. Epicor Latest Developments
Table 100. TOPdesk Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 101. TOPdesk IT Service Management (ITSM) Software Product Offered
Table 102. TOPdesk IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 103. TOPdesk Main Business
Table 104. TOPdesk Latest Developments
Table 105. Agiloft Service Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 106. Agiloft Service IT Service Management (ITSM) Software Product Offered
Table 107. Agiloft Service IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 108. Agiloft Service Main Business
Table 109. Agiloft Service Latest Developments
Table 110. SysAid Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 111. SysAid IT Service Management (ITSM) Software Product Offered
Table 112. SysAid IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 113. SysAid Main Business
Table 114. SysAid Latest Developments
Table 115. SolarWinds Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 116. SolarWinds IT Service Management (ITSM) Software Product Offered
Table 117. SolarWinds IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 118. SolarWinds Main Business
Table 119. SolarWinds Latest Developments
Table 120. ServiceHot Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 121. ServiceHot IT Service Management (ITSM) Software Product Offered
Table 122. ServiceHot IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 123. ServiceHot Main Business
Table 124. ServiceHot Latest Developments
Table 125. Zoho Corporation Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 126. Zoho Corporation IT Service Management (ITSM) Software Product Offered
Table 127. Zoho Corporation IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 128. Zoho Corporation Main Business
Table 129. Zoho Corporation Latest Developments
Table 1. IT Service Management (ITSM) Software Market Size CAGR by Region (2019 VS 2023 VS 2030) & ($ millions)
Table 2. IT Service Management (ITSM) Software Annual Sales CAGR by Country/Region (2019, 2023 & 2030) & ($ millions)
Table 3. Major Players of Cloud-based
Table 4. Major Players of On-premise
Table 5. IT Service Management (ITSM) Software Market Size CAGR by Type (2019 VS 2023 VS 2030) & ($ millions)
Table 6. Global IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 7. Global IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Table 8. IT Service Management (ITSM) Software Market Size CAGR by Application (2019 VS 2023 VS 2030) & ($ millions)
Table 9. Global IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 10. Global IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Table 11. Global IT Service Management (ITSM) Software Revenue by Player (2019-2024) & ($ millions)
Table 12. Global IT Service Management (ITSM) Software Revenue Market Share by Player (2019-2024)
Table 13. IT Service Management (ITSM) Software Key Players Head office and Products Offered
Table 14. IT Service Management (ITSM) Software Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
Table 15. New Products and Potential Entrants
Table 16. Mergers & Acquisitions, Expansion
Table 17. Global IT Service Management (ITSM) Software Market Size by Region (2019-2024) & ($ millions)
Table 18. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Table 19. Global IT Service Management (ITSM) Software Revenue by Country/Region (2019-2024) & ($ millions)
Table 20. Global IT Service Management (ITSM) Software Revenue Market Share by Country/Region (2019-2024)
Table 21. Americas IT Service Management (ITSM) Software Market Size by Country (2019-2024) & ($ millions)
Table 22. Americas IT Service Management (ITSM) Software Market Size Market Share by Country (2019-2024)
Table 23. Americas IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 24. Americas IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Table 25. Americas IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 26. Americas IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Table 27. APAC IT Service Management (ITSM) Software Market Size by Region (2019-2024) & ($ millions)
Table 28. APAC IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Table 29. APAC IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 30. APAC IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 31. Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024) & ($ millions)
Table 32. Europe IT Service Management (ITSM) Software Market Size Market Share by Country (2019-2024)
Table 33. Europe IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 34. Europe IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 35. Middle East & Africa IT Service Management (ITSM) Software Market Size by Region (2019-2024) & ($ millions)
Table 36. Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2019-2024) & ($ millions)
Table 37. Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2019-2024) & ($ millions)
Table 38. Key Market Drivers & Growth Opportunities of IT Service Management (ITSM) Software
Table 39. Key Market Challenges & Risks of IT Service Management (ITSM) Software
Table 40. Key Industry Trends of IT Service Management (ITSM) Software
Table 41. Global IT Service Management (ITSM) Software Market Size Forecast by Region (2025-2030) & ($ millions)
Table 42. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Region (2025-2030)
Table 43. Global IT Service Management (ITSM) Software Market Size Forecast by Type (2025-2030) & ($ millions)
Table 44. Global IT Service Management (ITSM) Software Market Size Forecast by Application (2025-2030) & ($ millions)
Table 45. ServiceNow Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 46. ServiceNow IT Service Management (ITSM) Software Product Offered
Table 47. ServiceNow IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 48. ServiceNow Main Business
Table 49. ServiceNow Latest Developments
Table 50. Atlassian Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 51. Atlassian IT Service Management (ITSM) Software Product Offered
Table 52. Atlassian IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 53. Atlassian Main Business
Table 54. Atlassian Latest Developments
Table 55. Ivanti Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 56. Ivanti IT Service Management (ITSM) Software Product Offered
Table 57. Ivanti IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 58. Ivanti Main Business
Table 59. Ivanti Latest Developments
Table 60. IBM Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 61. IBM IT Service Management (ITSM) Software Product Offered
Table 62. IBM IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 63. IBM Main Business
Table 64. IBM Latest Developments
Table 65. Broadcom Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 66. Broadcom IT Service Management (ITSM) Software Product Offered
Table 67. Broadcom IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 68. Broadcom Main Business
Table 69. Broadcom Latest Developments
Table 70. BMC Software Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 71. BMC Software IT Service Management (ITSM) Software Product Offered
Table 72. BMC Software IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 73. BMC Software Main Business
Table 74. BMC Software Latest Developments
Table 75. IFS (Axios Systems, Ultimo Software) Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 76. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product Offered
Table 77. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 78. IFS (Axios Systems, Ultimo Software) Main Business
Table 79. IFS (Axios Systems, Ultimo Software) Latest Developments
Table 80. SAP Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 81. SAP IT Service Management (ITSM) Software Product Offered
Table 82. SAP IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 83. SAP Main Business
Table 84. SAP Latest Developments
Table 85. OpenText (Micro Focus) Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 86. OpenText (Micro Focus) IT Service Management (ITSM) Software Product Offered
Table 87. OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 88. OpenText (Micro Focus) Main Business
Table 89. OpenText (Micro Focus) Latest Developments
Table 90. Freshworks Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 91. Freshworks IT Service Management (ITSM) Software Product Offered
Table 92. Freshworks IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 93. Freshworks Main Business
Table 94. Freshworks Latest Developments
Table 95. Epicor Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 96. Epicor IT Service Management (ITSM) Software Product Offered
Table 97. Epicor IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 98. Epicor Main Business
Table 99. Epicor Latest Developments
Table 100. TOPdesk Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 101. TOPdesk IT Service Management (ITSM) Software Product Offered
Table 102. TOPdesk IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 103. TOPdesk Main Business
Table 104. TOPdesk Latest Developments
Table 105. Agiloft Service Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 106. Agiloft Service IT Service Management (ITSM) Software Product Offered
Table 107. Agiloft Service IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 108. Agiloft Service Main Business
Table 109. Agiloft Service Latest Developments
Table 110. SysAid Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 111. SysAid IT Service Management (ITSM) Software Product Offered
Table 112. SysAid IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 113. SysAid Main Business
Table 114. SysAid Latest Developments
Table 115. SolarWinds Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 116. SolarWinds IT Service Management (ITSM) Software Product Offered
Table 117. SolarWinds IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 118. SolarWinds Main Business
Table 119. SolarWinds Latest Developments
Table 120. ServiceHot Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 121. ServiceHot IT Service Management (ITSM) Software Product Offered
Table 122. ServiceHot IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 123. ServiceHot Main Business
Table 124. ServiceHot Latest Developments
Table 125. Zoho Corporation Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors
Table 126. Zoho Corporation IT Service Management (ITSM) Software Product Offered
Table 127. Zoho Corporation IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2019-2024)
Table 128. Zoho Corporation Main Business
Table 129. Zoho Corporation Latest Developments
LIST OF FIGURES
Figure 1. IT Service Management (ITSM) Software Report Years Considered
Figure 2. Research Objectives
Figure 3. Research Methodology
Figure 4. Research Process and Data Source
Figure 5. Global IT Service Management (ITSM) Software Market Size Growth Rate 2019-2030 ($ millions)
Figure 6. IT Service Management (ITSM) Software Sales by Geographic Region (2019, 2023 & 2030) & ($ millions)
Figure 7. IT Service Management (ITSM) Software Sales Market Share by Country/Region (2023)
Figure 8. IT Service Management (ITSM) Software Sales Market Share by Country/Region (2019, 2023 & 2030)
Figure 9. Global IT Service Management (ITSM) Software Market Size Market Share by Type in 2023
Figure 10. IT Service Management (ITSM) Software in Configuration Management (CMDB)
Figure 11. Global IT Service Management (ITSM) Software Market: Configuration Management (CMDB) (2019-2024) & ($ millions)
Figure 12. IT Service Management (ITSM) Software in Incident and Problem Management
Figure 13. Global IT Service Management (ITSM) Software Market: Incident and Problem Management (2019-2024) & ($ millions)
Figure 14. IT Service Management (ITSM) Software in Service Request Management
Figure 15. Global IT Service Management (ITSM) Software Market: Service Request Management (2019-2024) & ($ millions)
Figure 16. IT Service Management (ITSM) Software in Knowledge Management
Figure 17. Global IT Service Management (ITSM) Software Market: Knowledge Management (2019-2024) & ($ millions)
Figure 18. IT Service Management (ITSM) Software in Other Management
Figure 19. Global IT Service Management (ITSM) Software Market: Other Management (2019-2024) & ($ millions)
Figure 20. Global IT Service Management (ITSM) Software Market Size Market Share by Application in 2023
Figure 21. Global IT Service Management (ITSM) Software Revenue Market Share by Player in 2023
Figure 22. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Figure 23. Americas IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 24. APAC IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 25. Europe IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 26. Middle East & Africa IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 27. Americas IT Service Management (ITSM) Software Value Market Share by Country in 2023
Figure 28. United States IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 29. Canada IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 30. Mexico IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 31. Brazil IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 32. APAC IT Service Management (ITSM) Software Market Size Market Share by Region in 2023
Figure 33. APAC IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Figure 34. APAC IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Figure 35. China IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 36. Japan IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 37. South Korea IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 38. Southeast Asia IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 39. India IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 40. Australia IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 41. Europe IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 42. Europe IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Figure 43. Europe IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Figure 44. Germany IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 45. France IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 46. UK IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 47. Italy IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 48. Russia IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 49. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Figure 50. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Figure 51. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Figure 52. Egypt IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 53. South Africa IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 54. Israel IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 55. Turkey IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 56. GCC Countries IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 57. Americas IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 58. APAC IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 59. Europe IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 60. Middle East & Africa IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 61. United States IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 62. Canada IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 63. Mexico IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 64. Brazil IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 65. China IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 66. Japan IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 67. Korea IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 68. Southeast Asia IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 69. India IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 70. Australia IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 71. Germany IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 72. France IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 73. UK IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 74. Italy IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 75. Russia IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 76. Egypt IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 77. South Africa IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 78. Israel IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 79. Turkey IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 80. GCC Countries IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 81. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Type (2025-2030)
Figure 82. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Application (2025-2030)
Figure 1. IT Service Management (ITSM) Software Report Years Considered
Figure 2. Research Objectives
Figure 3. Research Methodology
Figure 4. Research Process and Data Source
Figure 5. Global IT Service Management (ITSM) Software Market Size Growth Rate 2019-2030 ($ millions)
Figure 6. IT Service Management (ITSM) Software Sales by Geographic Region (2019, 2023 & 2030) & ($ millions)
Figure 7. IT Service Management (ITSM) Software Sales Market Share by Country/Region (2023)
Figure 8. IT Service Management (ITSM) Software Sales Market Share by Country/Region (2019, 2023 & 2030)
Figure 9. Global IT Service Management (ITSM) Software Market Size Market Share by Type in 2023
Figure 10. IT Service Management (ITSM) Software in Configuration Management (CMDB)
Figure 11. Global IT Service Management (ITSM) Software Market: Configuration Management (CMDB) (2019-2024) & ($ millions)
Figure 12. IT Service Management (ITSM) Software in Incident and Problem Management
Figure 13. Global IT Service Management (ITSM) Software Market: Incident and Problem Management (2019-2024) & ($ millions)
Figure 14. IT Service Management (ITSM) Software in Service Request Management
Figure 15. Global IT Service Management (ITSM) Software Market: Service Request Management (2019-2024) & ($ millions)
Figure 16. IT Service Management (ITSM) Software in Knowledge Management
Figure 17. Global IT Service Management (ITSM) Software Market: Knowledge Management (2019-2024) & ($ millions)
Figure 18. IT Service Management (ITSM) Software in Other Management
Figure 19. Global IT Service Management (ITSM) Software Market: Other Management (2019-2024) & ($ millions)
Figure 20. Global IT Service Management (ITSM) Software Market Size Market Share by Application in 2023
Figure 21. Global IT Service Management (ITSM) Software Revenue Market Share by Player in 2023
Figure 22. Global IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Figure 23. Americas IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 24. APAC IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 25. Europe IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 26. Middle East & Africa IT Service Management (ITSM) Software Market Size 2019-2024 ($ millions)
Figure 27. Americas IT Service Management (ITSM) Software Value Market Share by Country in 2023
Figure 28. United States IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 29. Canada IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 30. Mexico IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 31. Brazil IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 32. APAC IT Service Management (ITSM) Software Market Size Market Share by Region in 2023
Figure 33. APAC IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Figure 34. APAC IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Figure 35. China IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 36. Japan IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 37. South Korea IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 38. Southeast Asia IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 39. India IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 40. Australia IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 41. Europe IT Service Management (ITSM) Software Market Size Market Share by Country in 2023
Figure 42. Europe IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Figure 43. Europe IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Figure 44. Germany IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 45. France IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 46. UK IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 47. Italy IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 48. Russia IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 49. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Region (2019-2024)
Figure 50. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
Figure 51. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
Figure 52. Egypt IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 53. South Africa IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 54. Israel IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 55. Turkey IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 56. GCC Countries IT Service Management (ITSM) Software Market Size Growth 2019-2024 ($ millions)
Figure 57. Americas IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 58. APAC IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 59. Europe IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 60. Middle East & Africa IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 61. United States IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 62. Canada IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 63. Mexico IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 64. Brazil IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 65. China IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 66. Japan IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 67. Korea IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 68. Southeast Asia IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 69. India IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 70. Australia IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 71. Germany IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 72. France IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 73. UK IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 74. Italy IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 75. Russia IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 76. Egypt IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 77. South Africa IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 78. Israel IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 79. Turkey IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 80. GCC Countries IT Service Management (ITSM) Software Market Size 2025-2030 ($ millions)
Figure 81. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Type (2025-2030)
Figure 82. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Application (2025-2030)
