Global IT Service Desk Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

November 2018 | 138 pages | ID: G2656200C66GEN
GlobalInfoResearch

Abstracts

The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to the ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities.

SCOPE OF THE REPORT:

The global IT Service Desk market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of IT Service Desk.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
This report studies the IT Service Desk market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the IT Service Desk market by product type and applications/end industries.
Market Segment by Companies, this report covers

• Samanage
• Freshservice
• ManageEngine ServiceDesk
• JIRA Service Desk
• Zendesk
• Track-It!
• BMC Remedy 9
• Cherwell IT Service Management
• Agiloft
• Re:Desk
• ServiceNow
• GoToAssist
• Spiceworks
• EasyVista
• Wolken

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• Cloud based
• On Premise

Market Segment by Applications, can be divided into

• Healthcare
• IT support
• Education
• Others

Contents

1 IT SERVICE DESK MARKET OVERVIEW

1.1 Product Overview and Scope of IT Service Desk
1.2 Classification of IT Service Desk by Types
  1.2.1 Global IT Service Desk Revenue Comparison by Types (2017-2023)
  1.2.2 Global IT Service Desk Revenue Market Share by Types in 2017
  1.2.3 Cloud based
  1.2.4 On Premise
1.3 Global IT Service Desk Market by Application
  1.3.1 Global IT Service Desk Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Healthcare
  1.3.3 IT support
  1.3.4 Education
  1.3.5 Others
1.4 Global IT Service Desk Market by Regions
  1.4.1 Global IT Service Desk Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) IT Service Desk Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) IT Service Desk Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) IT Service Desk Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) IT Service Desk Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) IT Service Desk Status and Prospect (2013-2023)
1.5 Global Market Size of IT Service Desk (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Samanage
  2.1.1 Business Overview
  2.1.2 IT Service Desk Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Samanage IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.2 Freshservice
  2.2.1 Business Overview
  2.2.2 IT Service Desk Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Freshservice IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.3 ManageEngine ServiceDesk
  2.3.1 Business Overview
  2.3.2 IT Service Desk Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 ManageEngine ServiceDesk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.4 JIRA Service Desk
  2.4.1 Business Overview
  2.4.2 IT Service Desk Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 JIRA Service Desk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.5 Zendesk
  2.5.1 Business Overview
  2.5.2 IT Service Desk Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Zendesk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.6 Track-It!
  2.6.1 Business Overview
  2.6.2 IT Service Desk Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Track-It! IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.7 BMC Remedy
  2.7.1 Business Overview
  2.7.2 IT Service Desk Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 BMC Remedy 9 IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.8 Cherwell IT Service Management
  2.8.1 Business Overview
  2.8.2 IT Service Desk Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Cherwell IT Service Management IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.9 Agiloft
  2.9.1 Business Overview
  2.9.2 IT Service Desk Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Agiloft IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.10 Re:Desk
  2.10.1 Business Overview
  2.10.2 IT Service Desk Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 Re:Desk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.11 ServiceNow
  2.11.1 Business Overview
  2.11.2 IT Service Desk Type and Applications
    2.11.2.1 Product A
    2.11.2.2 Product B
  2.11.3 ServiceNow IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.12 GoToAssist
  2.12.1 Business Overview
  2.12.2 IT Service Desk Type and Applications
    2.12.2.1 Product A
    2.12.2.2 Product B
  2.12.3 GoToAssist IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.13 Spiceworks
  2.13.1 Business Overview
  2.13.2 IT Service Desk Type and Applications
    2.13.2.1 Product A
    2.13.2.2 Product B
  2.13.3 Spiceworks IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.14 EasyVista
  2.14.1 Business Overview
  2.14.2 IT Service Desk Type and Applications
    2.14.2.1 Product A
    2.14.2.2 Product B
  2.14.3 EasyVista IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
2.15 Wolken
  2.15.1 Business Overview
  2.15.2 IT Service Desk Type and Applications
    2.15.2.1 Product A
    2.15.2.2 Product B
  2.15.3 Wolken IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL IT SERVICE DESK MARKET COMPETITION, BY PLAYERS

3.1 Global IT Service Desk Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 IT Service Desk Players Market Share
  3.2.2 Top 10 IT Service Desk Players Market Share
3.3 Market Competition Trend

4 GLOBAL IT SERVICE DESK MARKET SIZE BY REGIONS

4.1 Global IT Service Desk Revenue and Market Share by Regions
4.2 North America IT Service Desk Revenue and Growth Rate (2013-2018)
4.3 Europe IT Service Desk Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific IT Service Desk Revenue and Growth Rate (2013-2018)
4.5 South America IT Service Desk Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa IT Service Desk Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA IT SERVICE DESK REVENUE BY COUNTRIES

5.1 North America IT Service Desk Revenue by Countries (2013-2018)
5.2 USA IT Service Desk Revenue and Growth Rate (2013-2018)
5.3 Canada IT Service Desk Revenue and Growth Rate (2013-2018)
5.4 Mexico IT Service Desk Revenue and Growth Rate (2013-2018)

6 EUROPE IT SERVICE DESK REVENUE BY COUNTRIES

6.1 Europe IT Service Desk Revenue by Countries (2013-2018)
6.2 Germany IT Service Desk Revenue and Growth Rate (2013-2018)
6.3 UK IT Service Desk Revenue and Growth Rate (2013-2018)
6.4 France IT Service Desk Revenue and Growth Rate (2013-2018)
6.5 Russia IT Service Desk Revenue and Growth Rate (2013-2018)
6.6 Italy IT Service Desk Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC IT SERVICE DESK REVENUE BY COUNTRIES

7.1 Asia-Pacific IT Service Desk Revenue by Countries (2013-2018)
7.2 China IT Service Desk Revenue and Growth Rate (2013-2018)
7.3 Japan IT Service Desk Revenue and Growth Rate (2013-2018)
7.4 Korea IT Service Desk Revenue and Growth Rate (2013-2018)
7.5 India IT Service Desk Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia IT Service Desk Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA IT SERVICE DESK REVENUE BY COUNTRIES

8.1 South America IT Service Desk Revenue by Countries (2013-2018)
8.2 Brazil IT Service Desk Revenue and Growth Rate (2013-2018)
8.3 Argentina IT Service Desk Revenue and Growth Rate (2013-2018)
8.4 Colombia IT Service Desk Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE IT SERVICE DESK BY COUNTRIES

9.1 Middle East and Africa IT Service Desk Revenue by Countries (2013-2018)
9.2 Saudi Arabia IT Service Desk Revenue and Growth Rate (2013-2018)
9.3 UAE IT Service Desk Revenue and Growth Rate (2013-2018)
9.4 Egypt IT Service Desk Revenue and Growth Rate (2013-2018)
9.5 Nigeria IT Service Desk Revenue and Growth Rate (2013-2018)
9.6 South Africa IT Service Desk Revenue and Growth Rate (2013-2018)

10 GLOBAL IT SERVICE DESK MARKET SEGMENT BY TYPE

10.1 Global IT Service Desk Revenue and Market Share by Type (2013-2018)
10.2 Global IT Service Desk Market Forecast by Type (2018-2023)
10.3 Cloud based Revenue Growth Rate (2013-2023)
10.4 On Premise Revenue Growth Rate (2013-2023)

11 GLOBAL IT SERVICE DESK MARKET SEGMENT BY APPLICATION

11.1 Global IT Service Desk Revenue Market Share by Application (2013-2018)
11.2 IT Service Desk Market Forecast by Application (2018-2023)
11.3 Healthcare Revenue Growth (2013-2018)
11.4 IT support Revenue Growth (2013-2018)
11.5 Education Revenue Growth (2013-2018)
11.6 Others Revenue Growth (2013-2018)

12 GLOBAL IT SERVICE DESK MARKET SIZE FORECAST (2018-2023)

12.1 Global IT Service Desk Market Size Forecast (2018-2023)
12.2 Global IT Service Desk Market Forecast by Regions (2018-2023)
12.3 North America IT Service Desk Revenue Market Forecast (2018-2023)
12.4 Europe IT Service Desk Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific IT Service Desk Revenue Market Forecast (2018-2023)
12.6 South America IT Service Desk Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa IT Service Desk Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure IT Service Desk Picture
Table Product Specifications of IT Service Desk
Table Global IT Service Desk and Revenue (Million USD) Market Split by Product Type
Figure Global IT Service Desk Revenue Market Share by Types in 2017
Figure Cloud based Picture
Figure On Premise Picture
Table Global IT Service Desk Revenue (Million USD) by Application (2013-2023)
Figure IT Service Desk Revenue Market Share by Applications in 2017
Figure Healthcare Picture
Figure IT support Picture
Figure Education Picture
Figure Others Picture
Table Global Market IT Service Desk Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America IT Service Desk Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe IT Service Desk Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific IT Service Desk Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America IT Service Desk Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa IT Service Desk Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global IT Service Desk Revenue (Million USD) and Growth Rate (2013-2023)
Table Samanage Basic Information, Manufacturing Base and Competitors
Table Samanage IT Service Desk Type and Applications
Table Samanage IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Freshservice Basic Information, Manufacturing Base and Competitors
Table Freshservice IT Service Desk Type and Applications
Table Freshservice IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table ManageEngine ServiceDesk Basic Information, Manufacturing Base and Competitors
Table ManageEngine ServiceDesk IT Service Desk Type and Applications
Table ManageEngine ServiceDesk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table JIRA Service Desk Basic Information, Manufacturing Base and Competitors
Table JIRA Service Desk IT Service Desk Type and Applications
Table JIRA Service Desk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Zendesk Basic Information, Manufacturing Base and Competitors
Table Zendesk IT Service Desk Type and Applications
Table Zendesk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Track-It! Basic Information, Manufacturing Base and Competitors
Table Track-It! IT Service Desk Type and Applications
Table Track-It! IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table BMC Remedy 9 Basic Information, Manufacturing Base and Competitors
Table BMC Remedy 9 IT Service Desk Type and Applications
Table BMC Remedy 9 IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Cherwell IT Service Management Basic Information, Manufacturing Base and Competitors
Table Cherwell IT Service Management IT Service Desk Type and Applications
Table Cherwell IT Service Management IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Agiloft Basic Information, Manufacturing Base and Competitors
Table Agiloft IT Service Desk Type and Applications
Table Agiloft IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Re:Desk Basic Information, Manufacturing Base and Competitors
Table Re:Desk IT Service Desk Type and Applications
Table Re:Desk IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table ServiceNow Basic Information, Manufacturing Base and Competitors
Table ServiceNow IT Service Desk Type and Applications
Table ServiceNow IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table GoToAssist Basic Information, Manufacturing Base and Competitors
Table GoToAssist IT Service Desk Type and Applications
Table GoToAssist IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Spiceworks Basic Information, Manufacturing Base and Competitors
Table Spiceworks IT Service Desk Type and Applications
Table Spiceworks IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table EasyVista Basic Information, Manufacturing Base and Competitors
Table EasyVista IT Service Desk Type and Applications
Table EasyVista IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Wolken Basic Information, Manufacturing Base and Competitors
Table Wolken IT Service Desk Type and Applications
Table Wolken IT Service Desk Revenue, Gross Margin and Market Share (2016-2017)
Table Global IT Service Desk Revenue (Million USD) by Players (2013-2018)
Table Global IT Service Desk Revenue Share by Players (2013-2018)
Figure Global IT Service Desk Revenue Share by Players in 2016
Figure Global IT Service Desk Revenue Share by Players in 2017
Figure Global Top 5 Players IT Service Desk Revenue Market Share in 2017
Figure Global Top 10 Players IT Service Desk Revenue Market Share in 2017
Figure Global IT Service Desk Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global IT Service Desk Revenue (Million USD) by Regions (2013-2018)
Table Global IT Service Desk Revenue Market Share by Regions (2013-2018)
Figure Global IT Service Desk Revenue Market Share by Regions (2013-2018)
Figure Global IT Service Desk Revenue Market Share by Regions in 2017
Figure North America IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Europe IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific IT Service Desk Revenue and Growth Rate (2013-2018)
Figure South America IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa IT Service Desk Revenue and Growth Rate (2013-2018)
Table North America IT Service Desk Revenue by Countries (2013-2018)
Table North America IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure North America IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure North America IT Service Desk Revenue Market Share by Countries in 2017
Figure USA IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Canada IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Mexico IT Service Desk Revenue and Growth Rate (2013-2018)
Table Europe IT Service Desk Revenue (Million USD) by Countries (2013-2018)
Figure Europe IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure Europe IT Service Desk Revenue Market Share by Countries in 2017
Figure Germany IT Service Desk Revenue and Growth Rate (2013-2018)
Figure UK IT Service Desk Revenue and Growth Rate (2013-2018)
Figure France IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Russia IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Italy IT Service Desk Revenue and Growth Rate (2013-2018)
Table Asia-Pacific IT Service Desk Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific IT Service Desk Revenue Market Share by Countries in 2017
Figure China IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Japan IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Korea IT Service Desk Revenue and Growth Rate (2013-2018)
Figure India IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Southeast Asia IT Service Desk Revenue and Growth Rate (2013-2018)
Table South America IT Service Desk Revenue by Countries (2013-2018)
Table South America IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure South America IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure South America IT Service Desk Revenue Market Share by Countries in 2017
Figure Brazil IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Argentina IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Colombia IT Service Desk Revenue and Growth Rate (2013-2018)
Table Middle East and Africa IT Service Desk Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa IT Service Desk Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa IT Service Desk Revenue Market Share by Countries in 2017
Figure Saudi Arabia IT Service Desk Revenue and Growth Rate (2013-2018)
Figure UAE IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Egypt IT Service Desk Revenue and Growth Rate (2013-2018)
Figure Nigeria IT Service Desk Revenue and Growth Rate (2013-2018)
Figure South Africa IT Service Desk Revenue and Growth Rate (2013-2018)
Table Global IT Service Desk Revenue (Million USD) by Type (2013-2018)
Table Global IT Service Desk Revenue Share by Type (2013-2018)
Figure Global IT Service Desk Revenue Share by Type (2013-2018)
Figure Global IT Service Desk Revenue Share by Type in 2017
Table Global IT Service Desk Revenue Forecast by Type (2018-2023)
Figure Global IT Service Desk Market Share Forecast by Type (2018-2023)
Figure Global Cloud based Revenue Growth Rate (2013-2018)
Figure Global On Premise Revenue Growth Rate (2013-2018)
Table Global IT Service Desk Revenue by Application (2013-2018)
Table Global IT Service Desk Revenue Share by Application (2013-2018)
Figure Global IT Service Desk Revenue Share by Application (2013-2018)
Figure Global IT Service Desk Revenue Share by Application in 2017
Table Global IT Service Desk Revenue Forecast by Application (2018-2023)
Figure Global IT Service Desk Market Share Forecast by Application (2018-2023)
Figure Global Healthcare Revenue Growth Rate (2013-2018)
Figure Global IT support Revenue Growth Rate (2013-2018)
Figure Global Education Revenue Growth Rate (2013-2018)
Figure Global Others Revenue Growth Rate (2013-2018)
Figure Global IT Service Desk Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global IT Service Desk Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global IT Service Desk Revenue Market Share Forecast by Regions (2018-2023)
Figure North America IT Service Desk Revenue Market Forecast (2018-2023)
Figure Europe IT Service Desk Revenue Market Forecast (2018-2023)
Figure Asia-Pacific IT Service Desk Revenue Market Forecast (2018-2023)
Figure South America IT Service Desk Revenue Market Forecast (2018-2023)
Figure Middle East and Africa IT Service Desk Revenue Market Forecast (2018-2023)