Global Customer Experience Management (CEM) Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

August 2018 | 115 pages | ID: G0A5F30A4B2GEN
GlobalInfoResearch

Abstracts

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

SCOPE OF THE REPORT:

This report studies the Customer Experience Management (CEM) market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Experience Management (CEM) market by product type and applications/end industries.
Customer experience is created by the contribution of not only the customers' values but also by the contribution of the company providing the experience.
The global Customer Experience Management (CEM) market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Experience Management (CEM).

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

• IBM
• Oracle
• Adobe Systems
• Nokia Networks
• Avaya

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• Enterprise Feedback Management Software
• Speech Analytics
• Text Analytics
• Web Analytics
• Other Analytics

Market Segment by Applications, can be divided into

• BFSI
• Retail
• Healthcare
• IT & Telecom
• Manufacturing
• Government
• Energy & Utilities
• Others

Contents

1 CUSTOMER EXPERIENCE MANAGEMENT (CEM) MARKET OVERVIEW

1.1 Product Overview and Scope of Customer Experience Management (CEM)
1.2 Classification of Customer Experience Management (CEM) by Types
  1.2.1 Global Customer Experience Management (CEM) Revenue Comparison by Types (2017-2023)
  1.2.2 Global Customer Experience Management (CEM) Revenue Market Share by Types in 2017
  1.2.3 Enterprise Feedback Management Software
  1.2.4 Speech Analytics
  1.2.5 Text Analytics
  1.2.6 Web Analytics
  1.2.7 Other Analytics
1.3 Global Customer Experience Management (CEM) Market by Application
  1.3.1 Global Customer Experience Management (CEM) Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 BFSI
  1.3.3 Retail
  1.3.4 Healthcare
  1.3.5 IT & Telecom
  1.3.6 Manufacturing
  1.3.7 Government
  1.3.8 Energy & Utilities
  1.3.9 Others
1.4 Global Customer Experience Management (CEM) Market by Regions
  1.4.1 Global Customer Experience Management (CEM) Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Customer Experience Management (CEM) Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Experience Management (CEM) Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Experience Management (CEM) Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Customer Experience Management (CEM) Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Experience Management (CEM) Status and Prospect (2013-2023)
1.5 Global Market Size of Customer Experience Management (CEM) (2013-2023)

2 MANUFACTURERS PROFILES

2.1 IBM
  2.1.1 Business Overview
  2.1.2 Customer Experience Management (CEM) Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 IBM Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
2.2 Oracle
  2.2.1 Business Overview
  2.2.2 Customer Experience Management (CEM) Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Oracle Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
2.3 Adobe Systems
  2.3.1 Business Overview
  2.3.2 Customer Experience Management (CEM) Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 Adobe Systems Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
2.4 Nokia Networks
  2.4.1 Business Overview
  2.4.2 Customer Experience Management (CEM) Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 Nokia Networks Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
2.5 Avaya
  2.5.1 Business Overview
  2.5.2 Customer Experience Management (CEM) Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Avaya Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT (CEM) MARKET COMPETITION, BY PLAYERS

3.1 Global Customer Experience Management (CEM) Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Customer Experience Management (CEM) Players Market Share
  3.2.2 Top 10 Customer Experience Management (CEM) Players Market Share
3.3 Market Competition Trend

4 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT (CEM) MARKET SIZE BY REGIONS

4.1 Global Customer Experience Management (CEM) Revenue and Market Share by Regions
4.2 North America Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
4.3 Europe Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
4.5 South America Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT (CEM) REVENUE BY COUNTRIES

5.1 North America Customer Experience Management (CEM) Revenue by Countries (2013-2018)
5.2 USA Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
5.3 Canada Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
5.4 Mexico Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)

6 EUROPE CUSTOMER EXPERIENCE MANAGEMENT (CEM) REVENUE BY COUNTRIES

6.1 Europe Customer Experience Management (CEM) Revenue by Countries (2013-2018)
6.2 Germany Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
6.3 UK Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
6.4 France Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
6.5 Russia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
6.6 Italy Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT (CEM) REVENUE BY COUNTRIES

7.1 Asia-Pacific Customer Experience Management (CEM) Revenue by Countries (2013-2018)
7.2 China Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
7.3 Japan Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
7.4 Korea Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
7.5 India Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT (CEM) REVENUE BY COUNTRIES

8.1 South America Customer Experience Management (CEM) Revenue by Countries (2013-2018)
8.2 Brazil Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
8.3 Argentina Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
8.4 Colombia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE CUSTOMER EXPERIENCE MANAGEMENT (CEM) BY COUNTRIES

9.1 Middle East and Africa Customer Experience Management (CEM) Revenue by Countries (2013-2018)
9.2 Saudi Arabia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
9.3 UAE Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
9.4 Egypt Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
9.5 Nigeria Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
9.6 South Africa Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)

10 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT (CEM) MARKET SEGMENT BY TYPE

10.1 Global Customer Experience Management (CEM) Revenue and Market Share by Type (2013-2018)
10.2 Global Customer Experience Management (CEM) Market Forecast by Type (2018-2023)
10.3 Enterprise Feedback Management Software Revenue Growth Rate (2013-2023)
10.4 Speech Analytics Revenue Growth Rate (2013-2023)
10.5 Text Analytics Revenue Growth Rate (2013-2023)
10.6 Web Analytics Revenue Growth Rate (2013-2023)
10.7 Other Analytics Revenue Growth Rate (2013-2023)

11 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT (CEM) MARKET SEGMENT BY APPLICATION

11.1 Global Customer Experience Management (CEM) Revenue Market Share by Application (2013-2018)
11.2 Customer Experience Management (CEM) Market Forecast by Application (2018-2023)
11.3 BFSI Revenue Growth (2013-2018)
11.4 Retail Revenue Growth (2013-2018)
11.5 Healthcare Revenue Growth (2013-2018)
11.6 IT & Telecom Revenue Growth (2013-2018)
11.7 Manufacturing Revenue Growth (2013-2018)
11.8 Government Revenue Growth (2013-2018)
11.9 Energy & Utilities Revenue Growth (2013-2018)
11.10 Others Revenue Growth (2013-2018)

12 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT (CEM) MARKET SIZE FORECAST (2018-2023)

12.1 Global Customer Experience Management (CEM) Market Size Forecast (2018-2023)
12.2 Global Customer Experience Management (CEM) Market Forecast by Regions (2018-2023)
12.3 North America Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
12.4 Europe Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
12.6 South America Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Customer Experience Management (CEM) Picture
Table Product Specifications of Customer Experience Management (CEM)
Table Global Customer Experience Management (CEM) and Revenue (Million USD) Market Split by Product Type
Figure Global Customer Experience Management (CEM) Revenue Market Share by Types in 2017
Figure Enterprise Feedback Management Software Picture
Figure Speech Analytics Picture
Figure Text Analytics Picture
Figure Web Analytics Picture
Figure Other Analytics Picture
Table Global Customer Experience Management (CEM) Revenue (Million USD) by Application (2013-2023)
Figure Customer Experience Management (CEM) Revenue Market Share by Applications in 2017
Figure BFSI Picture
Figure Retail Picture
Figure Healthcare Picture
Figure IT & Telecom Picture
Figure Manufacturing Picture
Figure Government Picture
Figure Energy & Utilities Picture
Figure Others Picture
Table Global Market Customer Experience Management (CEM) Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (2013-2023)
Table IBM Basic Information, Manufacturing Base and Competitors
Table IBM Customer Experience Management (CEM) Type and Applications
Table IBM Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
Table Oracle Basic Information, Manufacturing Base and Competitors
Table Oracle Customer Experience Management (CEM) Type and Applications
Table Oracle Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
Table Adobe Systems Basic Information, Manufacturing Base and Competitors
Table Adobe Systems Customer Experience Management (CEM) Type and Applications
Table Adobe Systems Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
Table Nokia Networks Basic Information, Manufacturing Base and Competitors
Table Nokia Networks Customer Experience Management (CEM) Type and Applications
Table Nokia Networks Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
Table Avaya Basic Information, Manufacturing Base and Competitors
Table Avaya Customer Experience Management (CEM) Type and Applications
Table Avaya Customer Experience Management (CEM) Revenue, Gross Margin and Market Share (2016-2017)
Table Global Customer Experience Management (CEM) Revenue (Million USD) by Players (2013-2018)
Table Global Customer Experience Management (CEM) Revenue Share by Players (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Share by Players in 2016
Figure Global Customer Experience Management (CEM) Revenue Share by Players in 2017
Figure Global Top 5 Players Customer Experience Management (CEM) Revenue Market Share in 2017
Figure Global Top 10 Players Customer Experience Management (CEM) Revenue Market Share in 2017
Figure Global Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Customer Experience Management (CEM) Revenue (Million USD) by Regions (2013-2018)
Table Global Customer Experience Management (CEM) Revenue Market Share by Regions (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Market Share by Regions (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Market Share by Regions in 2017
Figure North America Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Europe Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure South America Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Table North America Customer Experience Management (CEM) Revenue by Countries (2013-2018)
Table North America Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure North America Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure North America Customer Experience Management (CEM) Revenue Market Share by Countries in 2017
Figure USA Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Canada Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Mexico Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Table Europe Customer Experience Management (CEM) Revenue (Million USD) by Countries (2013-2018)
Figure Europe Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure Europe Customer Experience Management (CEM) Revenue Market Share by Countries in 2017
Figure Germany Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure UK Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure France Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Russia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Italy Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Customer Experience Management (CEM) Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Customer Experience Management (CEM) Revenue Market Share by Countries in 2017
Figure China Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Japan Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Korea Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure India Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Table South America Customer Experience Management (CEM) Revenue by Countries (2013-2018)
Table South America Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure South America Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure South America Customer Experience Management (CEM) Revenue Market Share by Countries in 2017
Figure Brazil Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Argentina Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Colombia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Customer Experience Management (CEM) Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Customer Experience Management (CEM) Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Customer Experience Management (CEM) Revenue Market Share by Countries in 2017
Figure Saudi Arabia Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure UAE Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Egypt Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure Nigeria Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Figure South Africa Customer Experience Management (CEM) Revenue and Growth Rate (2013-2018)
Table Global Customer Experience Management (CEM) Revenue (Million USD) by Type (2013-2018)
Table Global Customer Experience Management (CEM) Revenue Share by Type (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Share by Type (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Share by Type in 2017
Table Global Customer Experience Management (CEM) Revenue Forecast by Type (2018-2023)
Figure Global Customer Experience Management (CEM) Market Share Forecast by Type (2018-2023)
Figure Global Enterprise Feedback Management Software Revenue Growth Rate (2013-2018)
Figure Global Speech Analytics Revenue Growth Rate (2013-2018)
Figure Global Text Analytics Revenue Growth Rate (2013-2018)
Figure Global Web Analytics Revenue Growth Rate (2013-2018)
Figure Global Other Analytics Revenue Growth Rate (2013-2018)
Table Global Customer Experience Management (CEM) Revenue by Application (2013-2018)
Table Global Customer Experience Management (CEM) Revenue Share by Application (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Share by Application (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Share by Application in 2017
Table Global Customer Experience Management (CEM) Revenue Forecast by Application (2018-2023)
Figure Global Customer Experience Management (CEM) Market Share Forecast by Application (2018-2023)
Figure Global BFSI Revenue Growth Rate (2013-2018)
Figure Global Retail Revenue Growth Rate (2013-2018)
Figure Global Healthcare Revenue Growth Rate (2013-2018)
Figure Global IT & Telecom Revenue Growth Rate (2013-2018)
Figure Global Manufacturing Revenue Growth Rate (2013-2018)
Figure Global Government Revenue Growth Rate (2013-2018)
Figure Global Energy & Utilities Revenue Growth Rate (2013-2018)
Figure Global Others Revenue Growth Rate (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Customer Experience Management (CEM) Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Customer Experience Management (CEM) Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
Figure Europe Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
Figure South America Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Customer Experience Management (CEM) Revenue Market Forecast (2018-2023)