Global Customer Engagement Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

October 2018 | 115 pages | ID: GC309427A03GEN
GlobalInfoResearch

Abstracts

Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey.

SCOPE OF THE REPORT:

The global Customer Engagement Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Engagement Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
This report studies the Customer Engagement Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Engagement Software market by product type and applications/end industries.
Market Segment by Companies, this report covers

• Salesforce.com
• Oracle
• SAP
• IBM
• Avaya
• Calabrio
• Genesys
• Astute Solutions
• Zendesk
• Doxim
• Intercom
• Medallia

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• On-premise
• Cloud-based

Market Segment by Applications, can be divided into

• SMEs
• Large Enterprises

Contents

1 CUSTOMER ENGAGEMENT SOFTWARE MARKET OVERVIEW

1.1 Product Overview and Scope of Customer Engagement Software
1.2 Classification of Customer Engagement Software by Types
  1.2.1 Global Customer Engagement Software Revenue Comparison by Types (2017-2023)
  1.2.2 Global Customer Engagement Software Revenue Market Share by Types in 2017
  1.2.3 On-premise
  1.2.4 Cloud-based
1.3 Global Customer Engagement Software Market by Application
  1.3.1 Global Customer Engagement Software Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 SMEs
  1.3.3 Large Enterprises
1.4 Global Customer Engagement Software Market by Regions
  1.4.1 Global Customer Engagement Software Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Customer Engagement Software Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Engagement Software Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Engagement Software Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Customer Engagement Software Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Engagement Software Status and Prospect (2013-2023)
1.5 Global Market Size of Customer Engagement Software (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Salesforce.com
  2.1.1 Business Overview
  2.1.2 Customer Engagement Software Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Salesforce.com Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 Oracle
  2.2.1 Business Overview
  2.2.2 Customer Engagement Software Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Oracle Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 SAP
  2.3.1 Business Overview
  2.3.2 Customer Engagement Software Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 SAP Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 IBM
  2.4.1 Business Overview
  2.4.2 Customer Engagement Software Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 IBM Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 Avaya
  2.5.1 Business Overview
  2.5.2 Customer Engagement Software Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Avaya Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 Calabrio
  2.6.1 Business Overview
  2.6.2 Customer Engagement Software Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Calabrio Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 Genesys
  2.7.1 Business Overview
  2.7.2 Customer Engagement Software Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 Genesys Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Astute Solutions
  2.8.1 Business Overview
  2.8.2 Customer Engagement Software Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Astute Solutions Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.9 Zendesk
  2.9.1 Business Overview
  2.9.2 Customer Engagement Software Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Zendesk Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.10 Doxim
  2.10.1 Business Overview
  2.10.2 Customer Engagement Software Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 Doxim Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.11 Intercom
  2.11.1 Business Overview
  2.11.2 Customer Engagement Software Type and Applications
    2.11.2.1 Product A
    2.11.2.2 Product B
  2.11.3 Intercom Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
2.12 Medallia
  2.12.1 Business Overview
  2.12.2 Customer Engagement Software Type and Applications
    2.12.2.1 Product A
    2.12.2.2 Product B
  2.12.3 Medallia Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET COMPETITION, BY PLAYERS

3.1 Global Customer Engagement Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Customer Engagement Software Players Market Share
  3.2.2 Top 10 Customer Engagement Software Players Market Share
3.3 Market Competition Trend

4 GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET SIZE BY REGIONS

4.1 Global Customer Engagement Software Revenue and Market Share by Regions
4.2 North America Customer Engagement Software Revenue and Growth Rate (2013-2018)
4.3 Europe Customer Engagement Software Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Customer Engagement Software Revenue and Growth Rate (2013-2018)
4.5 South America Customer Engagement Software Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Customer Engagement Software Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA CUSTOMER ENGAGEMENT SOFTWARE REVENUE BY COUNTRIES

5.1 North America Customer Engagement Software Revenue by Countries (2013-2018)
5.2 USA Customer Engagement Software Revenue and Growth Rate (2013-2018)
5.3 Canada Customer Engagement Software Revenue and Growth Rate (2013-2018)
5.4 Mexico Customer Engagement Software Revenue and Growth Rate (2013-2018)

6 EUROPE CUSTOMER ENGAGEMENT SOFTWARE REVENUE BY COUNTRIES

6.1 Europe Customer Engagement Software Revenue by Countries (2013-2018)
6.2 Germany Customer Engagement Software Revenue and Growth Rate (2013-2018)
6.3 UK Customer Engagement Software Revenue and Growth Rate (2013-2018)
6.4 France Customer Engagement Software Revenue and Growth Rate (2013-2018)
6.5 Russia Customer Engagement Software Revenue and Growth Rate (2013-2018)
6.6 Italy Customer Engagement Software Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC CUSTOMER ENGAGEMENT SOFTWARE REVENUE BY COUNTRIES

7.1 Asia-Pacific Customer Engagement Software Revenue by Countries (2013-2018)
7.2 China Customer Engagement Software Revenue and Growth Rate (2013-2018)
7.3 Japan Customer Engagement Software Revenue and Growth Rate (2013-2018)
7.4 Korea Customer Engagement Software Revenue and Growth Rate (2013-2018)
7.5 India Customer Engagement Software Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Customer Engagement Software Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA CUSTOMER ENGAGEMENT SOFTWARE REVENUE BY COUNTRIES

8.1 South America Customer Engagement Software Revenue by Countries (2013-2018)
8.2 Brazil Customer Engagement Software Revenue and Growth Rate (2013-2018)
8.3 Argentina Customer Engagement Software Revenue and Growth Rate (2013-2018)
8.4 Colombia Customer Engagement Software Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE CUSTOMER ENGAGEMENT SOFTWARE BY COUNTRIES

9.1 Middle East and Africa Customer Engagement Software Revenue by Countries (2013-2018)
9.2 Saudi Arabia Customer Engagement Software Revenue and Growth Rate (2013-2018)
9.3 UAE Customer Engagement Software Revenue and Growth Rate (2013-2018)
9.4 Egypt Customer Engagement Software Revenue and Growth Rate (2013-2018)
9.5 Nigeria Customer Engagement Software Revenue and Growth Rate (2013-2018)
9.6 South Africa Customer Engagement Software Revenue and Growth Rate (2013-2018)

10 GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET SEGMENT BY TYPE

10.1 Global Customer Engagement Software Revenue and Market Share by Type (2013-2018)
10.2 Global Customer Engagement Software Market Forecast by Type (2018-2023)
10.3 On-premise Revenue Growth Rate (2013-2023)
10.4 Cloud-based Revenue Growth Rate (2013-2023)

11 GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET SEGMENT BY APPLICATION

11.1 Global Customer Engagement Software Revenue Market Share by Application (2013-2018)
11.2 Customer Engagement Software Market Forecast by Application (2018-2023)
11.3 SMEs Revenue Growth (2013-2018)
11.4 Large Enterprises Revenue Growth (2013-2018)

12 GLOBAL CUSTOMER ENGAGEMENT SOFTWARE MARKET SIZE FORECAST (2018-2023)

12.1 Global Customer Engagement Software Market Size Forecast (2018-2023)
12.2 Global Customer Engagement Software Market Forecast by Regions (2018-2023)
12.3 North America Customer Engagement Software Revenue Market Forecast (2018-2023)
12.4 Europe Customer Engagement Software Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Customer Engagement Software Revenue Market Forecast (2018-2023)
12.6 South America Customer Engagement Software Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Customer Engagement Software Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Customer Engagement Software Picture
Table Product Specifications of Customer Engagement Software
Table Global Customer Engagement Software and Revenue (Million USD) Market Split by Product Type
Figure Global Customer Engagement Software Revenue Market Share by Types in 2017
Figure On-premise Picture
Figure Cloud-based Picture
Table Global Customer Engagement Software Revenue (Million USD) by Application (2013-2023)
Figure Customer Engagement Software Revenue Market Share by Applications in 2017
Figure SMEs Picture
Figure Large Enterprises Picture
Table Global Market Customer Engagement Software Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Customer Engagement Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Customer Engagement Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Customer Engagement Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Customer Engagement Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Customer Engagement Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Customer Engagement Software Revenue (Million USD) and Growth Rate (2013-2023)
Table Salesforce.com Basic Information, Manufacturing Base and Competitors
Table Salesforce.com Customer Engagement Software Type and Applications
Table Salesforce.com Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Oracle Basic Information, Manufacturing Base and Competitors
Table Oracle Customer Engagement Software Type and Applications
Table Oracle Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table SAP Basic Information, Manufacturing Base and Competitors
Table SAP Customer Engagement Software Type and Applications
Table SAP Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table IBM Basic Information, Manufacturing Base and Competitors
Table IBM Customer Engagement Software Type and Applications
Table IBM Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Avaya Basic Information, Manufacturing Base and Competitors
Table Avaya Customer Engagement Software Type and Applications
Table Avaya Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Calabrio Basic Information, Manufacturing Base and Competitors
Table Calabrio Customer Engagement Software Type and Applications
Table Calabrio Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys Customer Engagement Software Type and Applications
Table Genesys Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Astute Solutions Basic Information, Manufacturing Base and Competitors
Table Astute Solutions Customer Engagement Software Type and Applications
Table Astute Solutions Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Zendesk Basic Information, Manufacturing Base and Competitors
Table Zendesk Customer Engagement Software Type and Applications
Table Zendesk Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Doxim Basic Information, Manufacturing Base and Competitors
Table Doxim Customer Engagement Software Type and Applications
Table Doxim Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Intercom Basic Information, Manufacturing Base and Competitors
Table Intercom Customer Engagement Software Type and Applications
Table Intercom Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Medallia Basic Information, Manufacturing Base and Competitors
Table Medallia Customer Engagement Software Type and Applications
Table Medallia Customer Engagement Software Revenue, Gross Margin and Market Share (2016-2017)
Table Global Customer Engagement Software Revenue (Million USD) by Players (2013-2018)
Table Global Customer Engagement Software Revenue Share by Players (2013-2018)
Figure Global Customer Engagement Software Revenue Share by Players in 2016
Figure Global Customer Engagement Software Revenue Share by Players in 2017
Figure Global Top 5 Players Customer Engagement Software Revenue Market Share in 2017
Figure Global Top 10 Players Customer Engagement Software Revenue Market Share in 2017
Figure Global Customer Engagement Software Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Customer Engagement Software Revenue (Million USD) by Regions (2013-2018)
Table Global Customer Engagement Software Revenue Market Share by Regions (2013-2018)
Figure Global Customer Engagement Software Revenue Market Share by Regions (2013-2018)
Figure Global Customer Engagement Software Revenue Market Share by Regions in 2017
Figure North America Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Europe Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure South America Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Customer Engagement Software Revenue and Growth Rate (2013-2018)
Table North America Customer Engagement Software Revenue by Countries (2013-2018)
Table North America Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure North America Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure North America Customer Engagement Software Revenue Market Share by Countries in 2017
Figure USA Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Canada Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Mexico Customer Engagement Software Revenue and Growth Rate (2013-2018)
Table Europe Customer Engagement Software Revenue (Million USD) by Countries (2013-2018)
Figure Europe Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure Europe Customer Engagement Software Revenue Market Share by Countries in 2017
Figure Germany Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure UK Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure France Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Russia Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Italy Customer Engagement Software Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Customer Engagement Software Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Customer Engagement Software Revenue Market Share by Countries in 2017
Figure China Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Japan Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Korea Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure India Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Customer Engagement Software Revenue and Growth Rate (2013-2018)
Table South America Customer Engagement Software Revenue by Countries (2013-2018)
Table South America Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure South America Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure South America Customer Engagement Software Revenue Market Share by Countries in 2017
Figure Brazil Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Argentina Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Colombia Customer Engagement Software Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Customer Engagement Software Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Customer Engagement Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Customer Engagement Software Revenue Market Share by Countries in 2017
Figure Saudi Arabia Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure UAE Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Egypt Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure Nigeria Customer Engagement Software Revenue and Growth Rate (2013-2018)
Figure South Africa Customer Engagement Software Revenue and Growth Rate (2013-2018)
Table Global Customer Engagement Software Revenue (Million USD) by Type (2013-2018)
Table Global Customer Engagement Software Revenue Share by Type (2013-2018)
Figure Global Customer Engagement Software Revenue Share by Type (2013-2018)
Figure Global Customer Engagement Software Revenue Share by Type in 2017
Table Global Customer Engagement Software Revenue Forecast by Type (2018-2023)
Figure Global Customer Engagement Software Market Share Forecast by Type (2018-2023)
Figure Global On-premise Revenue Growth Rate (2013-2018)
Figure Global Cloud-based Revenue Growth Rate (2013-2018)
Table Global Customer Engagement Software Revenue by Application (2013-2018)
Table Global Customer Engagement Software Revenue Share by Application (2013-2018)
Figure Global Customer Engagement Software Revenue Share by Application (2013-2018)
Figure Global Customer Engagement Software Revenue Share by Application in 2017
Table Global Customer Engagement Software Revenue Forecast by Application (2018-2023)
Figure Global Customer Engagement Software Market Share Forecast by Application (2018-2023)
Figure Global SMEs Revenue Growth Rate (2013-2018)
Figure Global Large Enterprises Revenue Growth Rate (2013-2018)
Figure Global Customer Engagement Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Customer Engagement Software Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Customer Engagement Software Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Customer Engagement Software Revenue Market Forecast (2018-2023)
Figure Europe Customer Engagement Software Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Customer Engagement Software Revenue Market Forecast (2018-2023)
Figure South America Customer Engagement Software Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Customer Engagement Software Revenue Market Forecast (2018-2023)