[email protected] +44 20 8123 2220 (UK) +1 732 587 5005 (US) Contact Us | FAQ |

Global Contact and Call Centre Outsourcing Market Growth (Status and Outlook) 2023-2029

March 2023 | 123 pages | ID: GD5B4C4411EEN
LP Information

US$ 3,660.00

E-mail Delivery (PDF)

Download PDF Leaflet

Accepted cards
Wire Transfer
Checkout Later
Need Help? Ask a Question
The report requires updating with new data and is sent in 48 hours after order is placed.

Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.

LPI (LP Information)' newest research report, the “Contact and Call Centre Outsourcing Industry Forecast” looks at past sales and reviews total world Contact and Call Centre Outsourcing sales in 2022, providing a comprehensive analysis by region and market sector of projected Contact and Call Centre Outsourcing sales for 2023 through 2029. With Contact and Call Centre Outsourcing sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Contact and Call Centre Outsourcing industry.

This Insight Report provides a comprehensive analysis of the global Contact and Call Centre Outsourcing landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Contact and Call Centre Outsourcing portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Contact and Call Centre Outsourcing market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Contact and Call Centre Outsourcing and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Contact and Call Centre Outsourcing.

The global Contact and Call Centre Outsourcing market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.

United States market for Contact and Call Centre Outsourcing is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

China market for Contact and Call Centre Outsourcing is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

Europe market for Contact and Call Centre Outsourcing is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

Global key Contact and Call Centre Outsourcing players cover Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC and SERCO GROUP, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2022.

This report presents a comprehensive overview, market shares, and growth opportunities of Contact and Call Centre Outsourcing market by product type, application, key players and key regions and countries.

Market Segmentation:

Segmentation by type
  • On-Premise Type
  • Cloud-based Type
Segmentation by application
  • BFSI
  • Retail
  • Government and Public Sector
  • IT & Telecommunication
  • Healthcare and Life Sciences
  • Manufacturing
  • Others
This report also splits the market by region:
  • Americas
    • United States
    • Canada
    • Mexico
    • Brazil
  • APAC
    • China
    • Japan
    • Korea
    • Southeast Asia
    • India
    • Australia
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
  • Middle East & Africa
    • Egypt
    • South Africa
    • Israel
    • Turkey
    • GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
  • Teleperformance
  • Synnex
  • Alorica
  • Atento
  • Acticall Sitel Group
  • Arvato
  • Sykes
  • TTEC
  • SERCO GROUP
  • Xerox Corporation
  • CGS Inc
  • Webhelp
  • StarTek
  • Grupo Konecta
  • Carlyle Group (Comdata)
  • Capita
  • Hinduja Global Solutions (HGS)
  • Transcosmos
  • Five9
  • Transcom
  • HKT Teleservices
  • Telekom Malaysia (VADS)
  • Invensis Technologies
1 SCOPE OF THE REPORT

1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats

2 EXECUTIVE SUMMARY

2.1 World Market Overview
  2.1.1 Global Contact and Call Centre Outsourcing Market Size 2018-2029
  2.1.2 Contact and Call Centre Outsourcing Market Size CAGR by Region 2018 VS 2022 VS 2029
2.2 Contact and Call Centre Outsourcing Segment by Type
  2.2.1 On-Premise Type
  2.2.2 Cloud-based Type
2.3 Contact and Call Centre Outsourcing Market Size by Type
  2.3.1 Contact and Call Centre Outsourcing Market Size CAGR by Type (2018 VS 2022 VS 2029)
  2.3.2 Global Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
2.4 Contact and Call Centre Outsourcing Segment by Application
  2.4.1 BFSI
  2.4.2 Retail
  2.4.3 Government and Public Sector
  2.4.4 IT & Telecommunication
  2.4.5 Healthcare and Life Sciences
  2.4.6 Manufacturing
  2.4.7 Others
2.5 Contact and Call Centre Outsourcing Market Size by Application
  2.5.1 Contact and Call Centre Outsourcing Market Size CAGR by Application (2018 VS 2022 VS 2029)
  2.5.2 Global Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)

3 CONTACT AND CALL CENTRE OUTSOURCING MARKET SIZE BY PLAYER

3.1 Contact and Call Centre Outsourcing Market Size Market Share by Players
  3.1.1 Global Contact and Call Centre Outsourcing Revenue by Players (2018-2023)
  3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2018-2023)
3.2 Global Contact and Call Centre Outsourcing Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
  3.3.1 Competition Landscape Analysis
  3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2021-2023)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 CONTACT AND CALL CENTRE OUTSOURCING BY REGIONS

4.1 Contact and Call Centre Outsourcing Market Size by Regions (2018-2023)
4.2 Americas Contact and Call Centre Outsourcing Market Size Growth (2018-2023)
4.3 APAC Contact and Call Centre Outsourcing Market Size Growth (2018-2023)
4.4 Europe Contact and Call Centre Outsourcing Market Size Growth (2018-2023)
4.5 Middle East & Africa Contact and Call Centre Outsourcing Market Size Growth (2018-2023)

5 AMERICAS

5.1 Americas Contact and Call Centre Outsourcing Market Size by Country (2018-2023)
5.2 Americas Contact and Call Centre Outsourcing Market Size by Type (2018-2023)
5.3 Americas Contact and Call Centre Outsourcing Market Size by Application (2018-2023)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil

6 APAC

6.1 APAC Contact and Call Centre Outsourcing Market Size by Region (2018-2023)
6.2 APAC Contact and Call Centre Outsourcing Market Size by Type (2018-2023)
6.3 APAC Contact and Call Centre Outsourcing Market Size by Application (2018-2023)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia

7 EUROPE

7.1 Europe Contact and Call Centre Outsourcing by Country (2018-2023)
7.2 Europe Contact and Call Centre Outsourcing Market Size by Type (2018-2023)
7.3 Europe Contact and Call Centre Outsourcing Market Size by Application (2018-2023)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia

8 MIDDLE EAST & AFRICA

8.1 Middle East & Africa Contact and Call Centre Outsourcing by Region (2018-2023)
8.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2018-2023)
8.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2018-2023)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 MARKET DRIVERS, CHALLENGES AND TRENDS

9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends

10 GLOBAL CONTACT AND CALL CENTRE OUTSOURCING MARKET FORECAST

10.1 Global Contact and Call Centre Outsourcing Forecast by Regions (2024-2029)
  10.1.1 Global Contact and Call Centre Outsourcing Forecast by Regions (2024-2029)
  10.1.2 Americas Contact and Call Centre Outsourcing Forecast
  10.1.3 APAC Contact and Call Centre Outsourcing Forecast
  10.1.4 Europe Contact and Call Centre Outsourcing Forecast
  10.1.5 Middle East & Africa Contact and Call Centre Outsourcing Forecast
10.2 Americas Contact and Call Centre Outsourcing Forecast by Country (2024-2029)
  10.2.1 United States Contact and Call Centre Outsourcing Market Forecast
  10.2.2 Canada Contact and Call Centre Outsourcing Market Forecast
  10.2.3 Mexico Contact and Call Centre Outsourcing Market Forecast
  10.2.4 Brazil Contact and Call Centre Outsourcing Market Forecast
10.3 APAC Contact and Call Centre Outsourcing Forecast by Region (2024-2029)
  10.3.1 China Contact and Call Centre Outsourcing Market Forecast
  10.3.2 Japan Contact and Call Centre Outsourcing Market Forecast
  10.3.3 Korea Contact and Call Centre Outsourcing Market Forecast
  10.3.4 Southeast Asia Contact and Call Centre Outsourcing Market Forecast
  10.3.5 India Contact and Call Centre Outsourcing Market Forecast
  10.3.6 Australia Contact and Call Centre Outsourcing Market Forecast
10.4 Europe Contact and Call Centre Outsourcing Forecast by Country (2024-2029)
  10.4.1 Germany Contact and Call Centre Outsourcing Market Forecast
  10.4.2 France Contact and Call Centre Outsourcing Market Forecast
  10.4.3 UK Contact and Call Centre Outsourcing Market Forecast
  10.4.4 Italy Contact and Call Centre Outsourcing Market Forecast
  10.4.5 Russia Contact and Call Centre Outsourcing Market Forecast
10.5 Middle East & Africa Contact and Call Centre Outsourcing Forecast by Region (2024-2029)
  10.5.1 Egypt Contact and Call Centre Outsourcing Market Forecast
  10.5.2 South Africa Contact and Call Centre Outsourcing Market Forecast
  10.5.3 Israel Contact and Call Centre Outsourcing Market Forecast
  10.5.4 Turkey Contact and Call Centre Outsourcing Market Forecast
  10.5.5 GCC Countries Contact and Call Centre Outsourcing Market Forecast
10.6 Global Contact and Call Centre Outsourcing Forecast by Type (2024-2029)
10.7 Global Contact and Call Centre Outsourcing Forecast by Application (2024-2029)

11 KEY PLAYERS ANALYSIS

11.1 Teleperformance
  11.1.1 Teleperformance Company Information
  11.1.2 Teleperformance Contact and Call Centre Outsourcing Product Offered
  11.1.3 Teleperformance Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.1.4 Teleperformance Main Business Overview
  11.1.5 Teleperformance Latest Developments
11.2 Synnex
  11.2.1 Synnex Company Information
  11.2.2 Synnex Contact and Call Centre Outsourcing Product Offered
  11.2.3 Synnex Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.2.4 Synnex Main Business Overview
  11.2.5 Synnex Latest Developments
11.3 Alorica
  11.3.1 Alorica Company Information
  11.3.2 Alorica Contact and Call Centre Outsourcing Product Offered
  11.3.3 Alorica Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.3.4 Alorica Main Business Overview
  11.3.5 Alorica Latest Developments
11.4 Atento
  11.4.1 Atento Company Information
  11.4.2 Atento Contact and Call Centre Outsourcing Product Offered
  11.4.3 Atento Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.4.4 Atento Main Business Overview
  11.4.5 Atento Latest Developments
11.5 Acticall Sitel Group
  11.5.1 Acticall Sitel Group Company Information
  11.5.2 Acticall Sitel Group Contact and Call Centre Outsourcing Product Offered
  11.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.5.4 Acticall Sitel Group Main Business Overview
  11.5.5 Acticall Sitel Group Latest Developments
11.6 Arvato
  11.6.1 Arvato Company Information
  11.6.2 Arvato Contact and Call Centre Outsourcing Product Offered
  11.6.3 Arvato Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.6.4 Arvato Main Business Overview
  11.6.5 Arvato Latest Developments
11.7 Sykes
  11.7.1 Sykes Company Information
  11.7.2 Sykes Contact and Call Centre Outsourcing Product Offered
  11.7.3 Sykes Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.7.4 Sykes Main Business Overview
  11.7.5 Sykes Latest Developments
11.8 TTEC
  11.8.1 TTEC Company Information
  11.8.2 TTEC Contact and Call Centre Outsourcing Product Offered
  11.8.3 TTEC Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.8.4 TTEC Main Business Overview
  11.8.5 TTEC Latest Developments
11.9 SERCO GROUP
  11.9.1 SERCO GROUP Company Information
  11.9.2 SERCO GROUP Contact and Call Centre Outsourcing Product Offered
  11.9.3 SERCO GROUP Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.9.4 SERCO GROUP Main Business Overview
  11.9.5 SERCO GROUP Latest Developments
11.10 Xerox Corporation
  11.10.1 Xerox Corporation Company Information
  11.10.2 Xerox Corporation Contact and Call Centre Outsourcing Product Offered
  11.10.3 Xerox Corporation Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.10.4 Xerox Corporation Main Business Overview
  11.10.5 Xerox Corporation Latest Developments
11.11 CGS Inc
  11.11.1 CGS Inc Company Information
  11.11.2 CGS Inc Contact and Call Centre Outsourcing Product Offered
  11.11.3 CGS Inc Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.11.4 CGS Inc Main Business Overview
  11.11.5 CGS Inc Latest Developments
11.12 Webhelp
  11.12.1 Webhelp Company Information
  11.12.2 Webhelp Contact and Call Centre Outsourcing Product Offered
  11.12.3 Webhelp Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.12.4 Webhelp Main Business Overview
  11.12.5 Webhelp Latest Developments
11.13 StarTek
  11.13.1 StarTek Company Information
  11.13.2 StarTek Contact and Call Centre Outsourcing Product Offered
  11.13.3 StarTek Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.13.4 StarTek Main Business Overview
  11.13.5 StarTek Latest Developments
11.14 Grupo Konecta
  11.14.1 Grupo Konecta Company Information
  11.14.2 Grupo Konecta Contact and Call Centre Outsourcing Product Offered
  11.14.3 Grupo Konecta Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.14.4 Grupo Konecta Main Business Overview
  11.14.5 Grupo Konecta Latest Developments
11.15 Carlyle Group (Comdata)
  11.15.1 Carlyle Group (Comdata) Company Information
  11.15.2 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product Offered
  11.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.15.4 Carlyle Group (Comdata) Main Business Overview
  11.15.5 Carlyle Group (Comdata) Latest Developments
11.16 Capita
  11.16.1 Capita Company Information
  11.16.2 Capita Contact and Call Centre Outsourcing Product Offered
  11.16.3 Capita Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.16.4 Capita Main Business Overview
  11.16.5 Capita Latest Developments
11.17 Hinduja Global Solutions (HGS)
  11.17.1 Hinduja Global Solutions (HGS) Company Information
  11.17.2 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product Offered
  11.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.17.4 Hinduja Global Solutions (HGS) Main Business Overview
  11.17.5 Hinduja Global Solutions (HGS) Latest Developments
11.18 Transcosmos
  11.18.1 Transcosmos Company Information
  11.18.2 Transcosmos Contact and Call Centre Outsourcing Product Offered
  11.18.3 Transcosmos Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.18.4 Transcosmos Main Business Overview
  11.18.5 Transcosmos Latest Developments
11.19 Five9
  11.19.1 Five9 Company Information
  11.19.2 Five9 Contact and Call Centre Outsourcing Product Offered
  11.19.3 Five9 Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.19.4 Five9 Main Business Overview
  11.19.5 Five9 Latest Developments
11.20 Transcom
  11.20.1 Transcom Company Information
  11.20.2 Transcom Contact and Call Centre Outsourcing Product Offered
  11.20.3 Transcom Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.20.4 Transcom Main Business Overview
  11.20.5 Transcom Latest Developments
11.21 HKT Teleservices
  11.21.1 HKT Teleservices Company Information
  11.21.2 HKT Teleservices Contact and Call Centre Outsourcing Product Offered
  11.21.3 HKT Teleservices Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.21.4 HKT Teleservices Main Business Overview
  11.21.5 HKT Teleservices Latest Developments
11.22 Telekom Malaysia (VADS)
  11.22.1 Telekom Malaysia (VADS) Company Information
  11.22.2 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product Offered
  11.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.22.4 Telekom Malaysia (VADS) Main Business Overview
  11.22.5 Telekom Malaysia (VADS) Latest Developments
11.23 Invensis Technologies
  11.23.1 Invensis Technologies Company Information
  11.23.2 Invensis Technologies Contact and Call Centre Outsourcing Product Offered
  11.23.3 Invensis Technologies Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
  11.23.4 Invensis Technologies Main Business Overview
  11.23.5 Invensis Technologies Latest Developments

12 RESEARCH FINDINGS AND CONCLUSION
LIST OF TABLES

Table 1. Contact and Call Centre Outsourcing Market Size CAGR by Region (2018 VS 2022 VS 2029) & ($ Millions)
Table 2. Major Players of On-Premise Type
Table 3. Major Players of Cloud-based Type
Table 4. Contact and Call Centre Outsourcing Market Size CAGR by Type (2018 VS 2022 VS 2029) & ($ Millions)
Table 5. Global Contact and Call Centre Outsourcing Market Size by Type (2018-2023) & ($ Millions)
Table 6. Global Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
Table 7. Contact and Call Centre Outsourcing Market Size CAGR by Application (2018 VS 2022 VS 2029) & ($ Millions)
Table 8. Global Contact and Call Centre Outsourcing Market Size by Application (2018-2023) & ($ Millions)
Table 9. Global Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)
Table 10. Global Contact and Call Centre Outsourcing Revenue by Players (2018-2023) & ($ Millions)
Table 11. Global Contact and Call Centre Outsourcing Revenue Market Share by Player (2018-2023)
Table 12. Contact and Call Centre Outsourcing Key Players Head office and Products Offered
Table 13. Contact and Call Centre Outsourcing Concentration Ratio (CR3, CR5 and CR10) & (2021-2023)
Table 14. New Products and Potential Entrants
Table 15. Mergers & Acquisitions, Expansion
Table 16. Global Contact and Call Centre Outsourcing Market Size by Regions 2018-2023 & ($ Millions)
Table 17. Global Contact and Call Centre Outsourcing Market Size Market Share by Regions (2018-2023)
Table 18. Global Contact and Call Centre Outsourcing Revenue by Country/Region (2018-2023) & ($ millions)
Table 19. Global Contact and Call Centre Outsourcing Revenue Market Share by Country/Region (2018-2023)
Table 20. Americas Contact and Call Centre Outsourcing Market Size by Country (2018-2023) & ($ Millions)
Table 21. Americas Contact and Call Centre Outsourcing Market Size Market Share by Country (2018-2023)
Table 22. Americas Contact and Call Centre Outsourcing Market Size by Type (2018-2023) & ($ Millions)
Table 23. Americas Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
Table 24. Americas Contact and Call Centre Outsourcing Market Size by Application (2018-2023) & ($ Millions)
Table 25. Americas Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)
Table 26. APAC Contact and Call Centre Outsourcing Market Size by Region (2018-2023) & ($ Millions)
Table 27. APAC Contact and Call Centre Outsourcing Market Size Market Share by Region (2018-2023)
Table 28. APAC Contact and Call Centre Outsourcing Market Size by Type (2018-2023) & ($ Millions)
Table 29. APAC Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
Table 30. APAC Contact and Call Centre Outsourcing Market Size by Application (2018-2023) & ($ Millions)
Table 31. APAC Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)
Table 32. Europe Contact and Call Centre Outsourcing Market Size by Country (2018-2023) & ($ Millions)
Table 33. Europe Contact and Call Centre Outsourcing Market Size Market Share by Country (2018-2023)
Table 34. Europe Contact and Call Centre Outsourcing Market Size by Type (2018-2023) & ($ Millions)
Table 35. Europe Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
Table 36. Europe Contact and Call Centre Outsourcing Market Size by Application (2018-2023) & ($ Millions)
Table 37. Europe Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)
Table 38. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Region (2018-2023) & ($ Millions)
Table 39. Middle East & Africa Contact and Call Centre Outsourcing Market Size Market Share by Region (2018-2023)
Table 40. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2018-2023) & ($ Millions)
Table 41. Middle East & Africa Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
Table 42. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2018-2023) & ($ Millions)
Table 43. Middle East & Africa Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)
Table 44. Key Market Drivers & Growth Opportunities of Contact and Call Centre Outsourcing
Table 45. Key Market Challenges & Risks of Contact and Call Centre Outsourcing
Table 46. Key Industry Trends of Contact and Call Centre Outsourcing
Table 47. Global Contact and Call Centre Outsourcing Market Size Forecast by Regions (2024-2029) & ($ Millions)
Table 48. Global Contact and Call Centre Outsourcing Market Size Market Share Forecast by Regions (2024-2029)
Table 49. Global Contact and Call Centre Outsourcing Market Size Forecast by Type (2024-2029) & ($ Millions)
Table 50. Global Contact and Call Centre Outsourcing Market Size Forecast by Application (2024-2029) & ($ Millions)
Table 51. Teleperformance Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 52. Teleperformance Contact and Call Centre Outsourcing Product Offered
Table 53. Teleperformance Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 54. Teleperformance Main Business
Table 55. Teleperformance Latest Developments
Table 56. Synnex Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 57. Synnex Contact and Call Centre Outsourcing Product Offered
Table 58. Synnex Main Business
Table 59. Synnex Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 60. Synnex Latest Developments
Table 61. Alorica Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 62. Alorica Contact and Call Centre Outsourcing Product Offered
Table 63. Alorica Main Business
Table 64. Alorica Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 65. Alorica Latest Developments
Table 66. Atento Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 67. Atento Contact and Call Centre Outsourcing Product Offered
Table 68. Atento Main Business
Table 69. Atento Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 70. Atento Latest Developments
Table 71. Acticall Sitel Group Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 72. Acticall Sitel Group Contact and Call Centre Outsourcing Product Offered
Table 73. Acticall Sitel Group Main Business
Table 74. Acticall Sitel Group Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 75. Acticall Sitel Group Latest Developments
Table 76. Arvato Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 77. Arvato Contact and Call Centre Outsourcing Product Offered
Table 78. Arvato Main Business
Table 79. Arvato Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 80. Arvato Latest Developments
Table 81. Sykes Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 82. Sykes Contact and Call Centre Outsourcing Product Offered
Table 83. Sykes Main Business
Table 84. Sykes Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 85. Sykes Latest Developments
Table 86. TTEC Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 87. TTEC Contact and Call Centre Outsourcing Product Offered
Table 88. TTEC Main Business
Table 89. TTEC Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 90. TTEC Latest Developments
Table 91. SERCO GROUP Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 92. SERCO GROUP Contact and Call Centre Outsourcing Product Offered
Table 93. SERCO GROUP Main Business
Table 94. SERCO GROUP Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 95. SERCO GROUP Latest Developments
Table 96. Xerox Corporation Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 97. Xerox Corporation Contact and Call Centre Outsourcing Product Offered
Table 98. Xerox Corporation Main Business
Table 99. Xerox Corporation Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 100. Xerox Corporation Latest Developments
Table 101. CGS Inc Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 102. CGS Inc Contact and Call Centre Outsourcing Product Offered
Table 103. CGS Inc Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 104. CGS Inc Main Business
Table 105. CGS Inc Latest Developments
Table 106. Webhelp Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 107. Webhelp Contact and Call Centre Outsourcing Product Offered
Table 108. Webhelp Main Business
Table 109. Webhelp Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 110. Webhelp Latest Developments
Table 111. StarTek Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 112. StarTek Contact and Call Centre Outsourcing Product Offered
Table 113. StarTek Main Business
Table 114. StarTek Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 115. StarTek Latest Developments
Table 116. Grupo Konecta Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 117. Grupo Konecta Contact and Call Centre Outsourcing Product Offered
Table 118. Grupo Konecta Main Business
Table 119. Grupo Konecta Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 120. Grupo Konecta Latest Developments
Table 121. Carlyle Group (Comdata) Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 122. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product Offered
Table 123. Carlyle Group (Comdata) Main Business
Table 124. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 125. Carlyle Group (Comdata) Latest Developments
Table 126. Capita Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 127. Capita Contact and Call Centre Outsourcing Product Offered
Table 128. Capita Main Business
Table 129. Capita Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 130. Capita Latest Developments
Table 131. Hinduja Global Solutions (HGS) Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 132. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product Offered
Table 133. Hinduja Global Solutions (HGS) Main Business
Table 134. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 135. Hinduja Global Solutions (HGS) Latest Developments
Table 136. Transcosmos Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 137. Transcosmos Contact and Call Centre Outsourcing Product Offered
Table 138. Transcosmos Main Business
Table 139. Transcosmos Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 140. Transcosmos Latest Developments
Table 141. Five9 Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 142. Five9 Contact and Call Centre Outsourcing Product Offered
Table 143. Five9 Main Business
Table 144. Five9 Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 145. Five9 Latest Developments
Table 146. Transcom Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 147. Transcom Contact and Call Centre Outsourcing Product Offered
Table 148. Transcom Main Business
Table 149. Transcom Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 150. Transcom Latest Developments
Table 151. HKT Teleservices Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 152. HKT Teleservices Contact and Call Centre Outsourcing Product Offered
Table 153. HKT Teleservices Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 154. HKT Teleservices Main Business
Table 155. HKT Teleservices Latest Developments
Table 156. Telekom Malaysia (VADS) Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 157. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product Offered
Table 158. Telekom Malaysia (VADS) Main Business
Table 159. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 160. Telekom Malaysia (VADS) Latest Developments
Table 161. Invensis Technologies Details, Company Type, Contact and Call Centre Outsourcing Area Served and Its Competitors
Table 162. Invensis Technologies Contact and Call Centre Outsourcing Product Offered
Table 163. Invensis Technologies Main Business
Table 164. Invensis Technologies Contact and Call Centre Outsourcing Revenue ($ million), Gross Margin and Market Share (2018-2023)
Table 165. Invensis Technologies Latest Developments

LIST OF FIGURES

Figure 1. Contact and Call Centre Outsourcing Report Years Considered
Figure 2. Research Objectives
Figure 3. Research Methodology
Figure 4. Research Process and Data Source
Figure 5. Global Contact and Call Centre Outsourcing Market Size Growth Rate 2018-2029 ($ Millions)
Figure 6. Contact and Call Centre Outsourcing Sales by Geographic Region (2018, 2022 & 2029) & ($ millions)
Figure 7. Contact and Call Centre Outsourcing Sales Market Share by Country/Region (2022)
Figure 8. Contact and Call Centre Outsourcing Sales Market Share by Country/Region (2018, 2022 & 2029)
Figure 9. Global Contact and Call Centre Outsourcing Market Size Market Share by Type in 2022
Figure 10. Contact and Call Centre Outsourcing in BFSI
Figure 11. Global Contact and Call Centre Outsourcing Market: BFSI (2018-2023) & ($ Millions)
Figure 12. Contact and Call Centre Outsourcing in Retail
Figure 13. Global Contact and Call Centre Outsourcing Market: Retail (2018-2023) & ($ Millions)
Figure 14. Contact and Call Centre Outsourcing in Government and Public Sector
Figure 15. Global Contact and Call Centre Outsourcing Market: Government and Public Sector (2018-2023) & ($ Millions)
Figure 16. Contact and Call Centre Outsourcing in IT & Telecommunication
Figure 17. Global Contact and Call Centre Outsourcing Market: IT & Telecommunication (2018-2023) & ($ Millions)
Figure 18. Contact and Call Centre Outsourcing in Healthcare and Life Sciences
Figure 19. Global Contact and Call Centre Outsourcing Market: Healthcare and Life Sciences (2018-2023) & ($ Millions)
Figure 20. Contact and Call Centre Outsourcing in Manufacturing
Figure 21. Global Contact and Call Centre Outsourcing Market: Manufacturing (2018-2023) & ($ Millions)
Figure 22. Contact and Call Centre Outsourcing in Others
Figure 23. Global Contact and Call Centre Outsourcing Market: Others (2018-2023) & ($ Millions)
Figure 24. Global Contact and Call Centre Outsourcing Market Size Market Share by Application in 2022
Figure 25. Global Contact and Call Centre Outsourcing Revenue Market Share by Player in 2022
Figure 26. Global Contact and Call Centre Outsourcing Market Size Market Share by Regions (2018-2023)
Figure 27. Americas Contact and Call Centre Outsourcing Market Size 2018-2023 ($ Millions)
Figure 28. APAC Contact and Call Centre Outsourcing Market Size 2018-2023 ($ Millions)
Figure 29. Europe Contact and Call Centre Outsourcing Market Size 2018-2023 ($ Millions)
Figure 30. Middle East & Africa Contact and Call Centre Outsourcing Market Size 2018-2023 ($ Millions)
Figure 31. Americas Contact and Call Centre Outsourcing Value Market Share by Country in 2022
Figure 32. United States Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 33. Canada Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 34. Mexico Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 35. Brazil Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 36. APAC Contact and Call Centre Outsourcing Market Size Market Share by Region in 2022
Figure 37. APAC Contact and Call Centre Outsourcing Market Size Market Share by Type in 2022
Figure 38. APAC Contact and Call Centre Outsourcing Market Size Market Share by Application in 2022
Figure 39. China Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 40. Japan Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 41. Korea Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 42. Southeast Asia Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 43. India Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 44. Australia Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 45. Europe Contact and Call Centre Outsourcing Market Size Market Share by Country in 2022
Figure 46. Europe Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
Figure 47. Europe Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)
Figure 48. Germany Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 49. France Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 50. UK Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 51. Italy Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 52. Russia Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 53. Middle East & Africa Contact and Call Centre Outsourcing Market Size Market Share by Region (2018-2023)
Figure 54. Middle East & Africa Contact and Call Centre Outsourcing Market Size Market Share by Type (2018-2023)
Figure 55. Middle East & Africa Contact and Call Centre Outsourcing Market Size Market Share by Application (2018-2023)
Figure 56. Egypt Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 57. South Africa Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 58. Israel Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 59. Turkey Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 60. GCC Country Contact and Call Centre Outsourcing Market Size Growth 2018-2023 ($ Millions)
Figure 61. Americas Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 62. APAC Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 63. Europe Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 64. Middle East & Africa Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 65. United States Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 66. Canada Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 67. Mexico Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 68. Brazil Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 69. China Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 70. Japan Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 71. Korea Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 72. Southeast Asia Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 73. India Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 74. Australia Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 75. Germany Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 76. France Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 77. UK Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 78. Italy Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 79. Russia Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 80. Spain Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 81. Egypt Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 82. South Africa Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 83. Israel Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 84. Turkey Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 85. GCC Countries Contact and Call Centre Outsourcing Market Size 2024-2029 ($ Millions)
Figure 86. Global Contact and Call Centre Outsourcing Market Size Market Share Forecast by Type (2024-2029)
Figure 87. Global Contact and Call Centre Outsourcing Market Size Market Share Forecast by Application (2024-2029)


More Publications