Global Contact Center Market Report 2020, Forecast to 2025

February 2020 | 115 pages | ID: G3DDD0A6842BEN
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Abstracts

The report requires updating with new data and is sent in 48 hours after order is placed.

The report forecast global Contact Center market to grow to reach xx Million USD in 2020 with a CAGR of xx% during the period 2020-2025. Projected and forecast revenue values are in constant U.S. dollars, unadjusted for inflation. Product values are estimated based on vendors' revenue. Estimates of the regional markets for Contact Center are based on the applications market.

The report offers detailed coverage of Contact Center industry and main market trends. The market research includes historical and forecast market data, demand, application details, price trends, and company shares of the leading Contact Center by geography. The report splits the market size, by volume and value, on the basis of application type and geography.

In addition to this data, the report provides insight into drivers of market demand and strategies of suppliers. Key players are profiled, and their market shares in the global Contact Center market are discussed.

The market is segmented by types:

• On-premise
• Cloud-based

It can be also divided by applications:

• Individual
• Enterprise
• Others

And this report covers the historical situation, present status and the future prospects of the global Contact Center market for 2015-2025. In this report, we analyze global market from 5 geographies: Asia-Pacific, Europe, North America, Middle East & Africa, South America.

Finally, the report provides detailed profile and data information analysis of leading company.

• Talkdesk
• Arcaris
• CloudTalk
• CallSource
• Scorebuddy
• Adtrib
• Aspect Software
• Enghouse Interactive
• EvaluAgent
• Qualitista

Report Includes:

• xx data tables and xx additional tables
• An overview of global Contact Center market
• An detailed key players analysis across regions
• Analyses of global market trends, with historical data, estimates for 2020 and projections of compound annual growth rates (CAGRs) through 2025
• Insights into regulatory and environmental developments
• Information on the supply and demand scenario and evaluation of technological and investment opportunities in the Contact Center market
• Profiles of major players in the industry, including Talkdesk, Arcaris, CloudTalk, CallSource, Scorebuddy.....

Research objectives

• To study and analyze the global Contact Center consumption (value & volume) by key regions/countries, product type and application, history data from 2015 to 2019, and forecast to 2025.
• To understand the structure of Contact Center market by identifying its various subsegments.
• Focuses on the key global Contact Center manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, Porter's five forces analysis, SWOT analysis and development plans in next few years.
• To analyze the Contact Center with respect to individual growth trends, future prospects, and their contribution to the total market.
• To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
• To project the consumption of Contact Center submarkets, with respect to key regions (along with their respective key countries).
• To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
• To strategically profile the key players and comprehensively analyze their growth strategies.

Contents

Global Contact Center Market Report 2020, Forecast to 2025

1 SCOPE OF THE STUDY

1.1 Contact Center Introduction
1.2 Research Programs
1.3 Analysis of Macroeconomic Indicators
1.4 Years Considered
1.5 Methodology
1.6 Data Source
1.7 Research Objectives

2 CONTACT CENTER INDUSTRY OVERVIEW

2.1 Global Contact Center Market Size (Million USD) Comparison by Regions (2020-2025)
  2.1.1 Contact Center Global Main Region Market Analysis
2.2 Market Analysis by Type
  2.2.1 On-premise
  2.2.2 Cloud-based
  2.3.2 Enterprise
  2.3.3 Others
  2.4.2 Global Contact Center Revenue and Market Share by Manufacturer (2018-2020)
  2.4.3 Global Contact Center Industry Concentration Ratio (CR5 and HHI)
  2.4.4 Top 5 Contact Center Manufacturer Market Share
  2.4.5 Top 10 Contact Center Manufacturer Market Share
  2.4.6 Date of Key Manufacturers Enter into Contact Center Market
  2.4.7 Key Manufacturers Contact Center Product Offered
  2.4.8 Mergers & Acquisitions Planning
2.5 Contact Center Historical Development Overview
2.6 Market Dynamics
  2.6.1 Market Opportunities
  2.6.2 Market Risk
  2.6.3 Market Driving Force
  2.6.4 Porter's Five Forces Analysis

3 RELATED MARKET ANALYSIS

3.1 Related Market Overview
3.2 Macro Analysis of Upstream Markets
3.3 Key Players in Related Markets
3.4 Related Markets Trend Analysis

4 GLOBAL CONTACT CENTER MARKET SIZE CATEGORIZED BY REGIONS

4.1 Global Contact Center Revenue and Market Share by Regions
  4.1.1 Global Contact Center Sales and Market Share by Regions (2015-2020)
  4.1.2 Global Contact Center Revenue and Market Share by Regions (2015-2020)
4.2 Europe Contact Center Revenue and Growth Rate (2015-2020)
4.3 APAC Contact Center Revenue and Growth Rate (2015-2020)
4.4 North America Contact Center Revenue and Growth Rate (2015-2020)
4.5 South America Contact Center Revenue and Growth Rate (2015-2020)
4.6 Middle East & Africa Contact Center Revenue and Growth Rate (2015-2020)

5 EUROPE CONTACT CENTER MARKET SIZE CATEGORIZED BY COUNTRIES

5.1 Europe Contact Center Revenue and Market Share by Countries
  5.1.1 Europe Contact Center Revenue by Countries (2015-2020)
  5.1.2 Germany Contact Center Revenue and Growth Rate (2015-2020)
  5.1.3 UK Contact Center Revenue and Growth Rate (2015-2020)
  5.1.4 France Contact Center Revenue and Growth Rate (2015-2020)
  5.1.5 Russia Contact Center Revenue and Growth Rate (2015-2020)
  5.1.6 Italy Contact Center Revenue and Growth Rate (2015-2020)
  5.1.7 Spain Contact Center Revenue and Growth Rate (2015-2020)
5.2 Europe Contact Center Revenue (Value) by Manufacturers (2018-2020)
5.3 Europe Contact Center Revenue and Market Share by Type (2015-2020)
5.4 Europe Contact Center Revenue and Market Share by Application (2015-2020)

6 ASIA-PACIFIC CONTACT CENTER MARKET SIZE CATEGORIZED BY COUNTRIES

6.1 Asia-Pacific Contact Center Revenue and Market Share by Countries
  6.1.1 Asia-Pacific Contact Center Revenue by Countries (2015-2020)
  6.1.2 China Contact Center Revenue and Growth Rate (2015-2020)
  6.1.3 Japan Contact Center Revenue and Growth Rate (2015-2020)
  6.1.4 Korea Contact Center Revenue and Growth Rate (2015-2020)
  6.1.5 India Contact Center Revenue and Growth Rate (2015-2020)
  6.1.6 Southeast Asia Contact Center Revenue and Growth Rate (2015-2020)
  6.1.7 Australia Contact Center Revenue and Growth Rate (2015-2020)
6.2 Asia-Pacific Contact Center Revenue (Value) by Players (2018-2020)
6.3 Asia-Pacific Contact Center Revenue and Market Share by Type (2015-2020)
6.4 Asia-Pacific Contact Center Revenue and Market Share by Application (2015-2020)

7 NORTH AMERICA CONTACT CENTER MARKET SIZE CATEGORIZED BY COUNTRIES

7.1 North America Contact Center Revenue and Market Share by Countries
  7.1.1 North America Contact Center Revenue by Countries (2015-2020)
  7.1.2 United States Contact Center Revenue and Growth Rate (2015-2020)
  7.1.3 Canada Contact Center Revenue and Growth Rate (2015-2020)
  7.1.4 Mexico Contact Center Revenue and Growth Rate (2015-2020)
7.2 North America Contact Center Revenue (Value) by Players (2018-2020)
7.3 North America Contact Center Revenue and Market Share by Type (2015-2020)
7.4 North America Contact Center Revenue and Market Share by Application (2015-2020)

8 SOUTH AMERICA CONTACT CENTER MARKET SIZE CATEGORIZED BY COUNTRIES

8.1 South America Contact Center Revenue and Market Share by Countries
  8.1.1 South America Contact Center Revenue by Countries (2015-2020)
  8.1.2 Brazil Contact Center Revenue and Growth Rate (2015-2020)
8.2 South America Contact Center Revenue (Value) by Players (2018-2020)
8.3 South America Contact Center Revenue and Market Share by Type (2015-2020)
8.4 South America Contact Center Revenue and Market Share by Application (2015-2020)

9 MIDDLE EAST AND AFRICA CONTACT CENTER MARKET SIZE CATEGORIZED BY COUNTRIES

9.1 Middle East and Africa Contact Center Revenue and Market Share by Countries
  9.1.1 Middle East and Africa Contact Center Revenue by Countries (2015-2020)
  9.1.2 GCC Countries Contact Center Revenue and Growth Rate (2015-2020)
  9.1.3 Turkey Contact Center Revenue and Growth Rate (2015-2020)
  9.1.4 Egypt Contact Center Revenue and Growth Rate (2015-2020)
  9.1.5 South Africa Contact Center Revenue and Growth Rate (2015-2020)
9.2 Middle East and Africa Contact Center Revenue (Value) by Players (2018-2020)
9.3 Middle East and Africa Contact Center Revenue and Market Share by Type (2015-2020)
9.4 Middle East and Africa Contact Center Revenue and Market Share by Application (2015-2020)

10 GLOBAL CONTACT CENTER MARKET SEGMENT BY TYPE

10.1 Global Contact Center Revenue and Market Share by Type (2015-2020)
10.2 Global Contact Center Market Forecast by Type (2020-2025)
10.3 On-premise Revenue Growth Rate
10.4 Cloud-based Revenue Growth Rate
11.1 Global Contact Center Revenue Market Share by Application (2015-2020)
11.2 Global Contact Center Market Forecast by Application (2020-2025)
11.3 Individual Revenue Growth Rate (2015-2025)
11.4 Enterprise Revenue Growth Rate (2015-2025)
11.5 Others Revenue Growth Rate (2015-2025)
12.1 Global Contact Center Market Size Forecast (2020-2025)
12.2 Contact Center Market Forecast by Regions (2020-2025)
12.3 Europe Contact Center Revenue Market Forecast (2020-2025)
12.4 APAC Contact Center Revenue Market Forecast (2020-2025)
12.5 North America Contact Center Revenue Market Forecast (2020-2025)
12.6 South America Contact Center Revenue Market Forecast (2020-2025)
12.7 Middle East & Africa Contact Center Revenue Market Forecast (2020-2025)

13 ANALYSIS OF CONTACT CENTER INDUSTRY KEY VENDORS

13.1 Talkdesk
  13.1.1 Company Details
  13.1.2 Product Information
  13.1.3 Talkdesk Contact Center Revenue and Gross Margin (2018-2020)
  13.1.4 Main Business Overview
  13.1.5 Talkdesk News
13.2 Arcaris
  13.2.1 Company Details
  13.2.2 Product Information
  13.2.3 Arcaris Contact Center Revenue and Gross Margin (2018-2020)
  13.2.4 Main Business Overview
  13.2.5 Arcaris News
13.3 CloudTalk
  13.3.1 Company Details
  13.3.2 Product Information
  13.3.3 CloudTalk Contact Center Revenue and Gross Margin (2018-2020)
  13.3.4 Main Business Overview
  13.3.5 CloudTalk News
13.4 CallSource
  13.4.1 Company Details
  13.4.2 Product Information
  13.4.3 CallSource Contact Center Revenue and Gross Margin (2018-2020)
  13.4.4 Main Business Overview
  13.4.5 CallSource News
13.5 Scorebuddy
  13.5.1 Company Details
  13.5.2 Product Information
  13.5.3 Scorebuddy Contact Center Revenue and Gross Margin (2018-2020)
  13.5.4 Main Business Overview
  13.5.5 Scorebuddy News
13.6 Adtrib
  13.6.1 Company Details
  13.6.2 Product Information
  13.6.3 Adtrib Contact Center Revenue and Gross Margin (2018-2020)
  13.6.4 Main Business Overview
  13.6.5 Adtrib News
13.7 Aspect Software
  13.7.1 Company Details
  13.7.2 Product Information
  13.7.3 Aspect Software Contact Center Revenue and Gross Margin (2018-2020)
  13.7.4 Main Business Overview
  13.7.5 Aspect Software News
13.8 Enghouse Interactive
  13.8.1 Company Details
  13.8.2 Product Information
  13.8.3 Enghouse Interactive Contact Center Revenue and Gross Margin (2018-2020)
  13.8.4 Main Business Overview
  13.8.5 Enghouse Interactive News
13.9 EvaluAgent
  13.9.1 Company Details
  13.9.2 Product Information
  13.9.3 EvaluAgent Contact Center Revenue and Gross Margin (2018-2020)
  13.9.4 Main Business Overview
  13.9.5 EvaluAgent News
13.10 Qualitista
  13.10.1 Company Details
  13.10.2 Product Information
  13.10.3 Qualitista Contact Center Revenue and Gross Margin (2018-2020)
  13.10.4 Main Business Overview
  13.10.5 Qualitista News

15 APPENDIX

List Of Tables

LIST OF TABLES AND FIGURES

Figure Contact Center Picture
Figure Research Programs/Design for This Report
Figure Global Contact Center Market by Regions (2019)
Table Global Market Contact Center Comparison by Regions (M USD) 2019-2025
Table Global Contact Center Value Growth (CAGR) (2019-2025) by Type
Figure Global Value Market Share of Contact Center by Type in 2019
Figure On-premise Picture
Figure Cloud-based Picture
Figure Individual Picture
Figure Enterprise Picture
Figure Others Picture
Table Global Contact Center Vendors Market Concentration Ratio (CR5 and HHI)
Figure Top 5 Contact Center Vendors (Revenue) Market Share in 2019
Figure Top 10 Contact Center Vendors (Revenue) Market Share in 2019
Table Date of Key Vendors Enter into Contact Center Market
Table Key Vendors Contact Center Product Type
Table Mergers & Acquisitions Planning
Table Market Opportunities in Next Few Years
Table Market Risks Analysis
Table Market Drivers
Table Key Players of Related Markets
Figure Global Contact Center Revenue (Million USD) and Growth Rate (%) (2015-2020)
Table Global Contact Center Revenue (Million USD) by Regions (2015-2020)
Table Global Contact Center Revenue Market Share by Regions (2015-2020)
Figure Global Contact Center Revenue Market Share by Regions in 2019
Figure Europe Contact Center Revenue and Growth Rate (2015-2020)
Figure APAC Contact Center Revenue and Growth Rate (2015-2020)
Figure North America Contact Center Revenue and Growth Rate (2015-2020)
Figure South America Contact Center Revenue and Growth Rate (2015-2020)
Figure Middle East & Africa Contact Center Revenue and Growth Rate (2015-2020)
Figure Europe Contact Center Revenue and Growth Rate (2015-2020)
Table Europe Contact Center Revenue by Countries (2015-2020)
Table Europe Contact Center Revenue Market Share by Countries (2015-2020)
Figure Europe Contact Center Revenue Market Share by Countries in 2019
Figure Germany Contact Center Revenue and Growth Rate (2015-2020)
Figure UK Contact Center Revenue and Growth Rate (2015-2020)
Figure France Contact Center Revenue and Growth Rate (2015-2020)
Figure Russia Contact Center Revenue and Growth Rate (2015-2020)
Figure Italy Contact Center Revenue and Growth Rate (2015-2020)
Figure Spain Contact Center Revenue and Growth Rate (2015-2020)
Table Europe Contact Center Revenue by Player (2018-2020)
Figure Europe Contact Center Revenue Market Share by Player in 2019
Table Europe Contact Center Revenue by Type (2015-2020)
Table Europe Contact Center Revenue Share by Type (2015-2020)
Table Europe Contact Center Revenue by Application (2015-2020)
Table Europe Contact Center Revenue Share by Application (2015-2020)
Figure Asia-Pacific Contact Center Revenue and Growth Rate (2015-2020)
Table Asia-Pacific Contact Center Revenue by Countries (2015-2020)
Table Asia-Pacific Contact Center Revenue Market Share by Countries (2015-2020)
Figure Asia-Pacific Contact Center Revenue Market Share by Countries (2015-2020)
Figure Asia-Pacific 115 Revenue Market Share by Countries in 2019
Figure China Contact Center Revenue and Growth Rate (2015-2020)
Figure Japan Contact Center Revenue and Growth Rate (2015-2020)
Figure Korea Contact Center Revenue and Growth Rate (2015-2020)
Figure India Contact Center Revenue and Growth Rate (2015-2020)
Figure Australia Contact Center Revenue and Growth Rate (2015-2020)
Table Asia-Pacific Contact Center Revenue by Player (2018-2020)
Figure Asia-Pacific Contact Center Revenue Market Share by Player in 2019
Table Asia-Pacific Contact Center Revenue by Type (2015-2020)
Table Asia-Pacific Contact Center Revenue Share by Type (2015-2020)
Table Asia-Pacific Contact Center Revenue by Application (2015-2020)
Table Asia-Pacific Contact Center Revenue Share by Application (2015-2020)
Figure North America Contact Center Revenue and Growth Rate (2015-2020)
Table North America Contact Center Revenue by Countries (2015-2020)
Table North America Contact Center Revenue Market Share by Countries (2015-2020)
Figure North America Contact Center Revenue Market Share by Countries in 2019
Figure United States Contact Center Revenue and Growth Rate (2015-2020)
Figure Canada Contact Center Revenue and Growth Rate (2015-2020)
Figure Mexico Contact Center Revenue and Growth Rate (2015-2020)
Table North America Contact Center Revenue by Player (2018-2020)
Figure North America Contact Center Revenue Market Share by Player in 2019
Table North America Contact Center Revenue by Type (2015-2020)
Table North America Contact Center Revenue Share by Type (2015-2020)
Table North America Contact Center Revenue by Application (2015-2020)
Table North America Contact Center Revenue Share by Application (2015-2020)
Figure South America Contact Center Revenue and Growth Rate (2015-2020)
Table South America Contact Center Revenue by Countries (2015-2020)
Table South America Contact Center Revenue Market Share by Countries (2015-2020)
Figure South America Contact Center Revenue Market Share by Countries in 2019
Figure Brazil Contact Center Revenue and Growth Rate (2015-2020)
Table South America Contact Center Revenue by Player (2018-2020)
Figure South America Contact Center Revenue Market Share by Manufacturer in 2019
Table South America Contact Center Revenue by Type (2015-2020)
Table South America Contact Center Revenue Share by Type (2015-2020)
Table South America Contact Center Revenue by Application (2015-2020)
Table South America Contact Center Revenue Share by Application (2015-2020)
Figure Middle East and Africa Contact Center Revenue and Growth Rate (2015-2020)
Table Middle East and Africa Contact Center Revenue by Countries (2015-2020)
Table Middle East and Africa Contact Center Revenue Market Share by Countries (2015-2020)
Figure Middle East and Africa Contact Center Sales Market Share by Countries in 2019
Figure Middle East and Africa Contact Center Revenue Market Share by Countries in 2019
Figure GCC Countries Contact Center Revenue and Growth Rate (2015-2020)
Figure Egypt Contact Center Revenue and Growth Rate (2015-2020)
Figure Turkey Contact Center Revenue and Growth Rate (2015-2020)
Figure South Africa Contact Center Revenue and Growth Rate (2015-2020)
Table Middle East and Africa Contact Center Revenue by Player (2018-2020)
Figure Middle East and Africa Contact Center Revenue Market Share by Player in 2019
Table Middle East and Africa Contact Center Revenue by Type (2015-2020)
Table Middle East and Africa Contact Center Revenue Share by Type (2015-2020)
Table Middle East and Africa Contact Center Revenue by Application (2015-2020)
Table Middle East and Africa Contact Center Revenue Share by Application (2015-2020)
Table Global Contact Center Revenue (Million USD) by Type (2015-2020)
Table Global Contact Center Revenue Share by Type (2015-2020)
Figure Global Contact Center Revenue Share by Type (2015-2020)
Figure Global Contact Center Revenue Share by Type in 2019
Table Global Contact Center Revenue Forecast by Type (2020-2025)
Figure Global Contact Center Market Share Forecast by Type (2020-2025)
Figure Global On-premise Revenue Growth Rate (2015-2025)
Figure Global Cloud-based Revenue Growth Rate (2015-2025)
Figure Global Contact Center Revenue Share by Application (2015-2020)
Figure Global Contact Center Revenue Share by Application in 2019
Figure Global Contact Center Revenue Forecast by Application (2020-2025)
Figure Global Contact Center Market Share Forecast by Application (2020-2025)
Figure Global Individual Revenue Growth Rate (2015-2025)
Figure Global Enterprise Revenue Growth Rate (2015-2025)
Figure Global Others Revenue Growth Rate (2015-2025)
Figure Global Contact Center Revenue Market Share Forecast by Regions (2020-2025)
Figure Europe Contact Center Revenue Market Forecast (2020-2025)
Figure Asia-Pacific Contact Center Revenue Market Forecast (2020-2025)
Figure North America Contact Center Revenue Market Forecast (2020-2025)
Figure South America Contact Center Revenue Market Forecast (2020-2025)
Figure Middle East and Africa Contact Center Revenue Market Forecast (2020-2025)
Table Talkdesk Company Profile
Figure Contact Center Product Picture and Specifications of Talkdesk
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure Talkdesk Contact Center Market Share (2018-2020)
Table Talkdesk Main Business
Table Talkdesk Recent Development
Table Arcaris Company Profile
Figure Contact Center Product Picture and Specifications of Arcaris
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure Arcaris Contact Center Market Share (2018-2020)
Table Arcaris Main Business
Table Arcaris Recent Development
Table CloudTalk Company Profile
Figure Contact Center Product Picture and Specifications of CloudTalk
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure CloudTalk Contact Center Market Share (2018-2020)
Table CloudTalk Main Business
Table CloudTalk Recent Development
Table CallSource Company Profile
Figure Contact Center Product Picture and Specifications of CallSource
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure CallSource Contact Center Market Share (2018-2020)
Table CallSource Main Business
Table CallSource Recent Development
Table Scorebuddy Company Profile
Figure Contact Center Product Picture and Specifications of Scorebuddy
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure Scorebuddy Contact Center Market Share (2018-2020)
Table Scorebuddy Main Business
Table Scorebuddy Recent Development
Table Adtrib Company Profile
Figure Contact Center Product Picture and Specifications of Adtrib
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure Adtrib Contact Center Market Share (2018-2020)
Table Adtrib Main Business
Table Adtrib Recent Development
Table Aspect Software Company Profile
Figure Contact Center Product Picture and Specifications of Aspect Software
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure Aspect Software Contact Center Market Share (2018-2020)
Table Aspect Software Main Business
Table Aspect Software Recent Development
Table Enghouse Interactive Company Profile
Figure Contact Center Product Picture and Specifications of Enghouse Interactive
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure Enghouse Interactive Contact Center Market Share (2018-2020)
Table Enghouse Interactive Main Business
Table Enghouse Interactive Recent Development
Table EvaluAgent Company Profile
Figure Contact Center Product Picture and Specifications of EvaluAgent
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure EvaluAgent Contact Center Market Share (2018-2020)
Table EvaluAgent Main Business
Table EvaluAgent Recent Development
Table Qualitista Company Profile
Figure Contact Center Product Picture and Specifications of Qualitista
Table Contact Center Revenue (M USD) and Gross Margin 2018-2020
Figure Qualitista Contact Center Market Share (2018-2020)
Table Qualitista Main Business
Table Qualitista Recent Development