Global Cloud Contact Center Market Report 2019, Competitive Landscape, Trends and Opportunities
The Cloud Contact Center market has witnessed growth from USD XX million to USD XX million from 2014 to 2019. With the CAGR of X.X%, this market is estimated to reach USD XX million in 2026.
The report mainly studies the size, recent trends and development status of the Cloud Contact Center market, as well as investment opportunities, government policy, market dynamics (drivers, restraints, opportunities), supply chain and competitive landscape. Technological innovation and advancement will further optimize the performance of the product, making it more widely used in downstream applications. Moreover, Porter's Five Forces Analysis (potential entrants, suppliers, substitutes, buyers, industry competitors) provides crucial information for knowing the Cloud Contact Center market.
Major players in the global Cloud Contact Center market include:
Evolve
Nice-Systems Ltd.
Newvoicemedia
Serenova
Aspect Software Parent Inc.
Five9, Inc.
Enghouse Systems Ltd.
8x8, Inc.
Bt Group
Oracle Corporation
3CLogic
Content Guru
Genesys Telecommunications
Mitel Networks Corporation
Connect First, Inc.
Cisco Systems, Inc.
inContact, Inc.
West Corporation
Liveops
Ozonetel
On the basis of types, the Cloud Contact Center market is primarily split into:
Public Cloud
Private Cloud
Hybrid Cloud
On the basis of applications, the market covers:
BFSI
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others
Geographically, the report includes the research on production, consumption, revenue, market share and growth rate, and forecast (2014-2026) of the following regions:
United States
Europe (Germany, UK, France, Italy, Spain, Russia, Poland)
China
Japan
India
Southeast Asia (Malaysia, Singapore, Philippines, Indonesia, Thailand, Vietnam)
Central and South America (Brazil, Mexico, Colombia)
Middle East and Africa (Saudi Arabia, United Arab Emirates, Turkey, Egypt, South Africa, Nigeria)
Other Regions
Chapter 1 provides an overview of Cloud Contact Center market, containing global revenue, global production, sales, and CAGR. The forecast and analysis of Cloud Contact Center market by type, application, and region are also presented in this chapter.
Chapter 2 is about the market landscape and major players. It provides competitive situation and market concentration status along with the basic information of these players.
Chapter 3 provides a full-scale analysis of major players in Cloud Contact Center industry. The basic information, as well as the profiles, applications and specifications of products market performance along with Business Overview are offered.
Chapter 4 gives a worldwide view of Cloud Contact Center market. It includes production, market share revenue, price, and the growth rate by type.
Chapter 5 focuses on the application of Cloud Contact Center, by analyzing the consumption and its growth rate of each application.
Chapter 6 is about production, consumption, export, and import of Cloud Contact Center in each region.
Chapter 7 pays attention to the production, revenue, price and gross margin of Cloud Contact Center in markets of different regions. The analysis on production, revenue, price and gross margin of the global market is covered in this part.
Chapter 8 concentrates on manufacturing analysis, including key raw material analysis, cost structure analysis and process analysis, making up a comprehensive analysis of manufacturing cost.
Chapter 9 introduces the industrial chain of Cloud Contact Center. Industrial chain analysis, raw material sources and downstream buyers are analyzed in this chapter.
Chapter 10 provides clear insights into market dynamics.
Chapter 11 prospects the whole Cloud Contact Center market, including the global production and revenue forecast, regional forecast. It also foresees the Cloud Contact Center market by type and application.
Chapter 12 concludes the research findings and refines all the highlights of the study.
Chapter 13 introduces the research methodology and sources of research data for your understanding.
Years considered for this report:
Historical Years: 2014-2018
Base Year: 2019
Estimated Year: 2019
Forecast Period: 2019-2026
The report mainly studies the size, recent trends and development status of the Cloud Contact Center market, as well as investment opportunities, government policy, market dynamics (drivers, restraints, opportunities), supply chain and competitive landscape. Technological innovation and advancement will further optimize the performance of the product, making it more widely used in downstream applications. Moreover, Porter's Five Forces Analysis (potential entrants, suppliers, substitutes, buyers, industry competitors) provides crucial information for knowing the Cloud Contact Center market.
Major players in the global Cloud Contact Center market include:
Evolve
Nice-Systems Ltd.
Newvoicemedia
Serenova
Aspect Software Parent Inc.
Five9, Inc.
Enghouse Systems Ltd.
8x8, Inc.
Bt Group
Oracle Corporation
3CLogic
Content Guru
Genesys Telecommunications
Mitel Networks Corporation
Connect First, Inc.
Cisco Systems, Inc.
inContact, Inc.
West Corporation
Liveops
Ozonetel
On the basis of types, the Cloud Contact Center market is primarily split into:
Public Cloud
Private Cloud
Hybrid Cloud
On the basis of applications, the market covers:
BFSI
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others
Geographically, the report includes the research on production, consumption, revenue, market share and growth rate, and forecast (2014-2026) of the following regions:
United States
Europe (Germany, UK, France, Italy, Spain, Russia, Poland)
China
Japan
India
Southeast Asia (Malaysia, Singapore, Philippines, Indonesia, Thailand, Vietnam)
Central and South America (Brazil, Mexico, Colombia)
Middle East and Africa (Saudi Arabia, United Arab Emirates, Turkey, Egypt, South Africa, Nigeria)
Other Regions
Chapter 1 provides an overview of Cloud Contact Center market, containing global revenue, global production, sales, and CAGR. The forecast and analysis of Cloud Contact Center market by type, application, and region are also presented in this chapter.
Chapter 2 is about the market landscape and major players. It provides competitive situation and market concentration status along with the basic information of these players.
Chapter 3 provides a full-scale analysis of major players in Cloud Contact Center industry. The basic information, as well as the profiles, applications and specifications of products market performance along with Business Overview are offered.
Chapter 4 gives a worldwide view of Cloud Contact Center market. It includes production, market share revenue, price, and the growth rate by type.
Chapter 5 focuses on the application of Cloud Contact Center, by analyzing the consumption and its growth rate of each application.
Chapter 6 is about production, consumption, export, and import of Cloud Contact Center in each region.
Chapter 7 pays attention to the production, revenue, price and gross margin of Cloud Contact Center in markets of different regions. The analysis on production, revenue, price and gross margin of the global market is covered in this part.
Chapter 8 concentrates on manufacturing analysis, including key raw material analysis, cost structure analysis and process analysis, making up a comprehensive analysis of manufacturing cost.
Chapter 9 introduces the industrial chain of Cloud Contact Center. Industrial chain analysis, raw material sources and downstream buyers are analyzed in this chapter.
Chapter 10 provides clear insights into market dynamics.
Chapter 11 prospects the whole Cloud Contact Center market, including the global production and revenue forecast, regional forecast. It also foresees the Cloud Contact Center market by type and application.
Chapter 12 concludes the research findings and refines all the highlights of the study.
Chapter 13 introduces the research methodology and sources of research data for your understanding.
Years considered for this report:
Historical Years: 2014-2018
Base Year: 2019
Estimated Year: 2019
Forecast Period: 2019-2026
1 CLOUD CONTACT CENTER MARKET OVERVIEW
1.1 Product Overview and Scope of Cloud Contact Center
1.2 Cloud Contact Center Segment by Type
1.2.1 Global Cloud Contact Center Production and CAGR (%) Comparison by Type (2014-2026)
1.2.2 The Market Profile of Public Cloud
1.2.3 The Market Profile of Private Cloud
1.2.4 The Market Profile of Hybrid Cloud
1.3 Global Cloud Contact Center Segment by Application
1.3.1 Cloud Contact Center Consumption (Sales) Comparison by Application (2014-2026)
1.3.2 The Market Profile of BFSI
1.3.3 The Market Profile of Consumer Goods and Retail
1.3.4 The Market Profile of Government and Public Sector
1.3.5 The Market Profile of Healthcare and Life Sciences
1.3.6 The Market Profile of Manufacturing
1.3.7 The Market Profile of Media and Entertainment
1.3.8 The Market Profile of Telecommunication and Information Technology Enabled Services (ITES)
1.3.9 The Market Profile of Others
1.4 Global Cloud Contact Center Market by Region (2014-2026)
1.4.1 Global Cloud Contact Center Market Size (Value) and CAGR (%) Comparison by Region (2014-2026)
1.4.2 United States Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3 Europe Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.1 Germany Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.2 UK Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.3 France Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.4 Italy Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.5 Spain Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.6 Russia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.7 Poland Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.4 China Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.5 Japan Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.6 India Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7 Southeast Asia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.1 Malaysia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.2 Singapore Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.3 Philippines Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.4 Indonesia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.5 Thailand Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.6 Vietnam Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8 Central and South America Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8.1 Brazil Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8.2 Mexico Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8.3 Colombia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9 Middle East and Africa Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.1 Saudi Arabia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.2 United Arab Emirates Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.3 Turkey Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.4 Egypt Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.5 South Africa Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.6 Nigeria Cloud Contact Center Market Status and Prospect (2014-2026)
1.5 Global Market Size (Value) of Cloud Contact Center (2014-2026)
1.5.1 Global Cloud Contact Center Revenue Status and Outlook (2014-2026)
1.5.2 Global Cloud Contact Center Production Status and Outlook (2014-2026)
2 GLOBAL CLOUD CONTACT CENTER MARKET LANDSCAPE BY PLAYER
2.1 Global Cloud Contact Center Production and Share by Player (2014-2019)
2.2 Global Cloud Contact Center Revenue and Market Share by Player (2014-2019)
2.3 Global Cloud Contact Center Average Price by Player (2014-2019)
2.4 Cloud Contact Center Manufacturing Base Distribution, Sales Area and Product Type by Player
2.5 Cloud Contact Center Market Competitive Situation and Trends
2.5.1 Cloud Contact Center Market Concentration Rate
2.5.2 Cloud Contact Center Market Share of Top 3 and Top 6 Players
2.5.3 Mergers & Acquisitions, Expansion
3 PLAYERS PROFILES
3.1 Evolve
3.1.1 Evolve Basic Information, Manufacturing Base, Sales Area and Competitors
3.1.2 Cloud Contact Center Product Profiles, Application and Specification
3.1.3 Evolve Cloud Contact Center Market Performance (2014-2019)
3.1.4 Evolve Business Overview
3.2 Nice-Systems Ltd.
3.2.1 Nice-Systems Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.2.2 Cloud Contact Center Product Profiles, Application and Specification
3.2.3 Nice-Systems Ltd. Cloud Contact Center Market Performance (2014-2019)
3.2.4 Nice-Systems Ltd. Business Overview
3.3 Newvoicemedia
3.3.1 Newvoicemedia Basic Information, Manufacturing Base, Sales Area and Competitors
3.3.2 Cloud Contact Center Product Profiles, Application and Specification
3.3.3 Newvoicemedia Cloud Contact Center Market Performance (2014-2019)
3.3.4 Newvoicemedia Business Overview
3.4 Serenova
3.4.1 Serenova Basic Information, Manufacturing Base, Sales Area and Competitors
3.4.2 Cloud Contact Center Product Profiles, Application and Specification
3.4.3 Serenova Cloud Contact Center Market Performance (2014-2019)
3.4.4 Serenova Business Overview
3.5 Aspect Software Parent Inc.
3.5.1 Aspect Software Parent Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.5.2 Cloud Contact Center Product Profiles, Application and Specification
3.5.3 Aspect Software Parent Inc. Cloud Contact Center Market Performance (2014-2019)
3.5.4 Aspect Software Parent Inc. Business Overview
3.6 Five9, Inc.
3.6.1 Five9, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.6.2 Cloud Contact Center Product Profiles, Application and Specification
3.6.3 Five9, Inc. Cloud Contact Center Market Performance (2014-2019)
3.6.4 Five9, Inc. Business Overview
3.7 Enghouse Systems Ltd.
3.7.1 Enghouse Systems Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.7.2 Cloud Contact Center Product Profiles, Application and Specification
3.7.3 Enghouse Systems Ltd. Cloud Contact Center Market Performance (2014-2019)
3.7.4 Enghouse Systems Ltd. Business Overview
3.8 8x8, Inc.
3.8.1 8x8, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.8.2 Cloud Contact Center Product Profiles, Application and Specification
3.8.3 8x8, Inc. Cloud Contact Center Market Performance (2014-2019)
3.8.4 8x8, Inc. Business Overview
3.9 Bt Group
3.9.1 Bt Group Basic Information, Manufacturing Base, Sales Area and Competitors
3.9.2 Cloud Contact Center Product Profiles, Application and Specification
3.9.3 Bt Group Cloud Contact Center Market Performance (2014-2019)
3.9.4 Bt Group Business Overview
3.10 Oracle Corporation
3.10.1 Oracle Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.10.2 Cloud Contact Center Product Profiles, Application and Specification
3.10.3 Oracle Corporation Cloud Contact Center Market Performance (2014-2019)
3.10.4 Oracle Corporation Business Overview
3.11 3CLogic
3.11.1 3CLogic Basic Information, Manufacturing Base, Sales Area and Competitors
3.11.2 Cloud Contact Center Product Profiles, Application and Specification
3.11.3 3CLogic Cloud Contact Center Market Performance (2014-2019)
3.11.4 3CLogic Business Overview
3.12 Content Guru
3.12.1 Content Guru Basic Information, Manufacturing Base, Sales Area and Competitors
3.12.2 Cloud Contact Center Product Profiles, Application and Specification
3.12.3 Content Guru Cloud Contact Center Market Performance (2014-2019)
3.12.4 Content Guru Business Overview
3.13 Genesys Telecommunications
3.13.1 Genesys Telecommunications Basic Information, Manufacturing Base, Sales Area and Competitors
3.13.2 Cloud Contact Center Product Profiles, Application and Specification
3.13.3 Genesys Telecommunications Cloud Contact Center Market Performance (2014-2019)
3.13.4 Genesys Telecommunications Business Overview
3.14 Mitel Networks Corporation
3.14.1 Mitel Networks Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.14.2 Cloud Contact Center Product Profiles, Application and Specification
3.14.3 Mitel Networks Corporation Cloud Contact Center Market Performance (2014-2019)
3.14.4 Mitel Networks Corporation Business Overview
3.15 Connect First, Inc.
3.15.1 Connect First, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.15.2 Cloud Contact Center Product Profiles, Application and Specification
3.15.3 Connect First, Inc. Cloud Contact Center Market Performance (2014-2019)
3.15.4 Connect First, Inc. Business Overview
3.16 Cisco Systems, Inc.
3.16.1 Cisco Systems, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.16.2 Cloud Contact Center Product Profiles, Application and Specification
3.16.3 Cisco Systems, Inc. Cloud Contact Center Market Performance (2014-2019)
3.16.4 Cisco Systems, Inc. Business Overview
3.17 inContact, Inc.
3.17.1 inContact, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.17.2 Cloud Contact Center Product Profiles, Application and Specification
3.17.3 inContact, Inc. Cloud Contact Center Market Performance (2014-2019)
3.17.4 inContact, Inc. Business Overview
3.18 West Corporation
3.18.1 West Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.18.2 Cloud Contact Center Product Profiles, Application and Specification
3.18.3 West Corporation Cloud Contact Center Market Performance (2014-2019)
3.18.4 West Corporation Business Overview
3.19 Liveops
3.19.1 Liveops Basic Information, Manufacturing Base, Sales Area and Competitors
3.19.2 Cloud Contact Center Product Profiles, Application and Specification
3.19.3 Liveops Cloud Contact Center Market Performance (2014-2019)
3.19.4 Liveops Business Overview
3.20 Ozonetel
3.20.1 Ozonetel Basic Information, Manufacturing Base, Sales Area and Competitors
3.20.2 Cloud Contact Center Product Profiles, Application and Specification
3.20.3 Ozonetel Cloud Contact Center Market Performance (2014-2019)
3.20.4 Ozonetel Business Overview
4 GLOBAL CLOUD CONTACT CENTER PRODUCTION, REVENUE (VALUE), PRICE TREND BY TYPE
4.1 Global Cloud Contact Center Production and Market Share by Type (2014-2019)
4.2 Global Cloud Contact Center Revenue and Market Share by Type (2014-2019)
4.3 Global Cloud Contact Center Price by Type (2014-2019)
4.4 Global Cloud Contact Center Production Growth Rate by Type (2014-2019)
4.4.1 Global Cloud Contact Center Production Growth Rate of Public Cloud (2014-2019)
4.4.2 Global Cloud Contact Center Production Growth Rate of Private Cloud (2014-2019)
4.4.3 Global Cloud Contact Center Production Growth Rate of Hybrid Cloud (2014-2019)
5 GLOBAL CLOUD CONTACT CENTER MARKET ANALYSIS BY APPLICATION
5.1 Global Cloud Contact Center Consumption and Market Share by Application (2014-2019)
5.2 Global Cloud Contact Center Consumption Growth Rate by Application (2014-2019)
5.2.1 Global Cloud Contact Center Consumption Growth Rate of BFSI (2014-2019)
5.2.2 Global Cloud Contact Center Consumption Growth Rate of Consumer Goods and Retail (2014-2019)
5.2.3 Global Cloud Contact Center Consumption Growth Rate of Government and Public Sector (2014-2019)
5.2.4 Global Cloud Contact Center Consumption Growth Rate of Healthcare and Life Sciences (2014-2019)
5.2.5 Global Cloud Contact Center Consumption Growth Rate of Manufacturing (2014-2019)
5.2.6 Global Cloud Contact Center Consumption Growth Rate of Media and Entertainment (2014-2019)
5.2.7 Global Cloud Contact Center Consumption Growth Rate of Telecommunication and Information Technology Enabled Services (ITES) (2014-2019)
5.2.8 Global Cloud Contact Center Consumption Growth Rate of Others (2014-2019)
6 GLOBAL CLOUD CONTACT CENTER PRODUCTION, CONSUMPTION, EXPORT, IMPORT BY REGION (2014-2019)
6.1 Global Cloud Contact Center Consumption by Region (2014-2019)
6.2 United States Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.3 Europe Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.4 China Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.5 Japan Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.6 India Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.7 Southeast Asia Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.8 Central and South America Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.9 Middle East and Africa Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
7 GLOBAL CLOUD CONTACT CENTER PRODUCTION, REVENUE (VALUE) BY REGION (2014-2019)
7.1 Global Cloud Contact Center Production and Market Share by Region (2014-2019)
7.2 Global Cloud Contact Center Revenue (Value) and Market Share by Region (2014-2019)
7.3 Global Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.4 United States Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.5 Europe Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.6 China Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.7 Japan Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.8 India Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.9 Southeast Asia Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.10 Central and South America Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.11 Middle East and Africa Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
8 CLOUD CONTACT CENTER MANUFACTURING ANALYSIS
8.1 Cloud Contact Center Key Raw Materials Analysis
8.1.1 Key Raw Materials Introduction
8.1.2 Price Trend of Key Raw Materials
8.1.3 Key Suppliers of Raw Materials
8.1.4 Market Concentration Rate of Raw Materials
8.2 Manufacturing Cost Analysis
8.2.1 Labor Cost Analysis
8.2.2 Manufacturing Cost Structure Analysis
8.3 Manufacturing Process Analysis of Cloud Contact Center
9 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS
9.1 Cloud Contact Center Industrial Chain Analysis
9.2 Raw Materials Sources of Cloud Contact Center Major Players in 2018
9.3 Downstream Buyers
10 MARKET DYNAMICS
10.1 Drivers
10.2 Restraints
10.3 Opportunities
10.3.1 Advances in Innovation and Technology for Cloud Contact Center
10.3.2 Increased Demand in Emerging Markets
10.4 Challenges
10.4.1 The Performance of Alternative Product Type is Getting Better and Better
10.4.2 Price Variance Caused by Fluctuations in Raw Material Prices
10.5 Porter?s Five Forces Analysis
10.5.1 Threat of New Entrants
10.5.2 Threat of Substitutes
10.5.3 Bargaining Power of Suppliers
10.5.4 Bargaining Power of Buyers
10.5.5 Intensity of Competitive Rivalry
11 GLOBAL CLOUD CONTACT CENTER MARKET FORECAST (2019-2026)
11.1 Global Cloud Contact Center Production, Revenue Forecast (2019-2026)
11.1.1 Global Cloud Contact Center Production and Growth Rate Forecast (2019-2026)
11.1.2 Global Cloud Contact Center Revenue and Growth Rate Forecast (2019-2026)
11.1.3 Global Cloud Contact Center Price and Trend Forecast (2019-2026)
11.2 Global Cloud Contact Center Production, Consumption, Export and Import Forecast by Region (2019-2026)
11.2.1 United States Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.2 Europe Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.3 China Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.4 Japan Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.5 India Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.6 Southeast Asia Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.7 Central and South America Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.8 Middle East and Africa Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.3 Global Cloud Contact Center Production, Revenue and Price Forecast by Type (2019-2026)
11.4 Global Cloud Contact Center Consumption Forecast by Application (2019-2026)
12 RESEARCH FINDINGS AND CONCLUSION
13 APPENDIX
13.1 Methodology
13.2 Research Data Source
1.1 Product Overview and Scope of Cloud Contact Center
1.2 Cloud Contact Center Segment by Type
1.2.1 Global Cloud Contact Center Production and CAGR (%) Comparison by Type (2014-2026)
1.2.2 The Market Profile of Public Cloud
1.2.3 The Market Profile of Private Cloud
1.2.4 The Market Profile of Hybrid Cloud
1.3 Global Cloud Contact Center Segment by Application
1.3.1 Cloud Contact Center Consumption (Sales) Comparison by Application (2014-2026)
1.3.2 The Market Profile of BFSI
1.3.3 The Market Profile of Consumer Goods and Retail
1.3.4 The Market Profile of Government and Public Sector
1.3.5 The Market Profile of Healthcare and Life Sciences
1.3.6 The Market Profile of Manufacturing
1.3.7 The Market Profile of Media and Entertainment
1.3.8 The Market Profile of Telecommunication and Information Technology Enabled Services (ITES)
1.3.9 The Market Profile of Others
1.4 Global Cloud Contact Center Market by Region (2014-2026)
1.4.1 Global Cloud Contact Center Market Size (Value) and CAGR (%) Comparison by Region (2014-2026)
1.4.2 United States Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3 Europe Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.1 Germany Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.2 UK Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.3 France Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.4 Italy Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.5 Spain Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.6 Russia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.3.7 Poland Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.4 China Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.5 Japan Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.6 India Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7 Southeast Asia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.1 Malaysia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.2 Singapore Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.3 Philippines Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.4 Indonesia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.5 Thailand Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.7.6 Vietnam Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8 Central and South America Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8.1 Brazil Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8.2 Mexico Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.8.3 Colombia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9 Middle East and Africa Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.1 Saudi Arabia Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.2 United Arab Emirates Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.3 Turkey Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.4 Egypt Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.5 South Africa Cloud Contact Center Market Status and Prospect (2014-2026)
1.4.9.6 Nigeria Cloud Contact Center Market Status and Prospect (2014-2026)
1.5 Global Market Size (Value) of Cloud Contact Center (2014-2026)
1.5.1 Global Cloud Contact Center Revenue Status and Outlook (2014-2026)
1.5.2 Global Cloud Contact Center Production Status and Outlook (2014-2026)
2 GLOBAL CLOUD CONTACT CENTER MARKET LANDSCAPE BY PLAYER
2.1 Global Cloud Contact Center Production and Share by Player (2014-2019)
2.2 Global Cloud Contact Center Revenue and Market Share by Player (2014-2019)
2.3 Global Cloud Contact Center Average Price by Player (2014-2019)
2.4 Cloud Contact Center Manufacturing Base Distribution, Sales Area and Product Type by Player
2.5 Cloud Contact Center Market Competitive Situation and Trends
2.5.1 Cloud Contact Center Market Concentration Rate
2.5.2 Cloud Contact Center Market Share of Top 3 and Top 6 Players
2.5.3 Mergers & Acquisitions, Expansion
3 PLAYERS PROFILES
3.1 Evolve
3.1.1 Evolve Basic Information, Manufacturing Base, Sales Area and Competitors
3.1.2 Cloud Contact Center Product Profiles, Application and Specification
3.1.3 Evolve Cloud Contact Center Market Performance (2014-2019)
3.1.4 Evolve Business Overview
3.2 Nice-Systems Ltd.
3.2.1 Nice-Systems Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.2.2 Cloud Contact Center Product Profiles, Application and Specification
3.2.3 Nice-Systems Ltd. Cloud Contact Center Market Performance (2014-2019)
3.2.4 Nice-Systems Ltd. Business Overview
3.3 Newvoicemedia
3.3.1 Newvoicemedia Basic Information, Manufacturing Base, Sales Area and Competitors
3.3.2 Cloud Contact Center Product Profiles, Application and Specification
3.3.3 Newvoicemedia Cloud Contact Center Market Performance (2014-2019)
3.3.4 Newvoicemedia Business Overview
3.4 Serenova
3.4.1 Serenova Basic Information, Manufacturing Base, Sales Area and Competitors
3.4.2 Cloud Contact Center Product Profiles, Application and Specification
3.4.3 Serenova Cloud Contact Center Market Performance (2014-2019)
3.4.4 Serenova Business Overview
3.5 Aspect Software Parent Inc.
3.5.1 Aspect Software Parent Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.5.2 Cloud Contact Center Product Profiles, Application and Specification
3.5.3 Aspect Software Parent Inc. Cloud Contact Center Market Performance (2014-2019)
3.5.4 Aspect Software Parent Inc. Business Overview
3.6 Five9, Inc.
3.6.1 Five9, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.6.2 Cloud Contact Center Product Profiles, Application and Specification
3.6.3 Five9, Inc. Cloud Contact Center Market Performance (2014-2019)
3.6.4 Five9, Inc. Business Overview
3.7 Enghouse Systems Ltd.
3.7.1 Enghouse Systems Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.7.2 Cloud Contact Center Product Profiles, Application and Specification
3.7.3 Enghouse Systems Ltd. Cloud Contact Center Market Performance (2014-2019)
3.7.4 Enghouse Systems Ltd. Business Overview
3.8 8x8, Inc.
3.8.1 8x8, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.8.2 Cloud Contact Center Product Profiles, Application and Specification
3.8.3 8x8, Inc. Cloud Contact Center Market Performance (2014-2019)
3.8.4 8x8, Inc. Business Overview
3.9 Bt Group
3.9.1 Bt Group Basic Information, Manufacturing Base, Sales Area and Competitors
3.9.2 Cloud Contact Center Product Profiles, Application and Specification
3.9.3 Bt Group Cloud Contact Center Market Performance (2014-2019)
3.9.4 Bt Group Business Overview
3.10 Oracle Corporation
3.10.1 Oracle Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.10.2 Cloud Contact Center Product Profiles, Application and Specification
3.10.3 Oracle Corporation Cloud Contact Center Market Performance (2014-2019)
3.10.4 Oracle Corporation Business Overview
3.11 3CLogic
3.11.1 3CLogic Basic Information, Manufacturing Base, Sales Area and Competitors
3.11.2 Cloud Contact Center Product Profiles, Application and Specification
3.11.3 3CLogic Cloud Contact Center Market Performance (2014-2019)
3.11.4 3CLogic Business Overview
3.12 Content Guru
3.12.1 Content Guru Basic Information, Manufacturing Base, Sales Area and Competitors
3.12.2 Cloud Contact Center Product Profiles, Application and Specification
3.12.3 Content Guru Cloud Contact Center Market Performance (2014-2019)
3.12.4 Content Guru Business Overview
3.13 Genesys Telecommunications
3.13.1 Genesys Telecommunications Basic Information, Manufacturing Base, Sales Area and Competitors
3.13.2 Cloud Contact Center Product Profiles, Application and Specification
3.13.3 Genesys Telecommunications Cloud Contact Center Market Performance (2014-2019)
3.13.4 Genesys Telecommunications Business Overview
3.14 Mitel Networks Corporation
3.14.1 Mitel Networks Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.14.2 Cloud Contact Center Product Profiles, Application and Specification
3.14.3 Mitel Networks Corporation Cloud Contact Center Market Performance (2014-2019)
3.14.4 Mitel Networks Corporation Business Overview
3.15 Connect First, Inc.
3.15.1 Connect First, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.15.2 Cloud Contact Center Product Profiles, Application and Specification
3.15.3 Connect First, Inc. Cloud Contact Center Market Performance (2014-2019)
3.15.4 Connect First, Inc. Business Overview
3.16 Cisco Systems, Inc.
3.16.1 Cisco Systems, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.16.2 Cloud Contact Center Product Profiles, Application and Specification
3.16.3 Cisco Systems, Inc. Cloud Contact Center Market Performance (2014-2019)
3.16.4 Cisco Systems, Inc. Business Overview
3.17 inContact, Inc.
3.17.1 inContact, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.17.2 Cloud Contact Center Product Profiles, Application and Specification
3.17.3 inContact, Inc. Cloud Contact Center Market Performance (2014-2019)
3.17.4 inContact, Inc. Business Overview
3.18 West Corporation
3.18.1 West Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.18.2 Cloud Contact Center Product Profiles, Application and Specification
3.18.3 West Corporation Cloud Contact Center Market Performance (2014-2019)
3.18.4 West Corporation Business Overview
3.19 Liveops
3.19.1 Liveops Basic Information, Manufacturing Base, Sales Area and Competitors
3.19.2 Cloud Contact Center Product Profiles, Application and Specification
3.19.3 Liveops Cloud Contact Center Market Performance (2014-2019)
3.19.4 Liveops Business Overview
3.20 Ozonetel
3.20.1 Ozonetel Basic Information, Manufacturing Base, Sales Area and Competitors
3.20.2 Cloud Contact Center Product Profiles, Application and Specification
3.20.3 Ozonetel Cloud Contact Center Market Performance (2014-2019)
3.20.4 Ozonetel Business Overview
4 GLOBAL CLOUD CONTACT CENTER PRODUCTION, REVENUE (VALUE), PRICE TREND BY TYPE
4.1 Global Cloud Contact Center Production and Market Share by Type (2014-2019)
4.2 Global Cloud Contact Center Revenue and Market Share by Type (2014-2019)
4.3 Global Cloud Contact Center Price by Type (2014-2019)
4.4 Global Cloud Contact Center Production Growth Rate by Type (2014-2019)
4.4.1 Global Cloud Contact Center Production Growth Rate of Public Cloud (2014-2019)
4.4.2 Global Cloud Contact Center Production Growth Rate of Private Cloud (2014-2019)
4.4.3 Global Cloud Contact Center Production Growth Rate of Hybrid Cloud (2014-2019)
5 GLOBAL CLOUD CONTACT CENTER MARKET ANALYSIS BY APPLICATION
5.1 Global Cloud Contact Center Consumption and Market Share by Application (2014-2019)
5.2 Global Cloud Contact Center Consumption Growth Rate by Application (2014-2019)
5.2.1 Global Cloud Contact Center Consumption Growth Rate of BFSI (2014-2019)
5.2.2 Global Cloud Contact Center Consumption Growth Rate of Consumer Goods and Retail (2014-2019)
5.2.3 Global Cloud Contact Center Consumption Growth Rate of Government and Public Sector (2014-2019)
5.2.4 Global Cloud Contact Center Consumption Growth Rate of Healthcare and Life Sciences (2014-2019)
5.2.5 Global Cloud Contact Center Consumption Growth Rate of Manufacturing (2014-2019)
5.2.6 Global Cloud Contact Center Consumption Growth Rate of Media and Entertainment (2014-2019)
5.2.7 Global Cloud Contact Center Consumption Growth Rate of Telecommunication and Information Technology Enabled Services (ITES) (2014-2019)
5.2.8 Global Cloud Contact Center Consumption Growth Rate of Others (2014-2019)
6 GLOBAL CLOUD CONTACT CENTER PRODUCTION, CONSUMPTION, EXPORT, IMPORT BY REGION (2014-2019)
6.1 Global Cloud Contact Center Consumption by Region (2014-2019)
6.2 United States Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.3 Europe Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.4 China Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.5 Japan Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.6 India Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.7 Southeast Asia Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.8 Central and South America Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
6.9 Middle East and Africa Cloud Contact Center Production, Consumption, Export, Import (2014-2019)
7 GLOBAL CLOUD CONTACT CENTER PRODUCTION, REVENUE (VALUE) BY REGION (2014-2019)
7.1 Global Cloud Contact Center Production and Market Share by Region (2014-2019)
7.2 Global Cloud Contact Center Revenue (Value) and Market Share by Region (2014-2019)
7.3 Global Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.4 United States Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.5 Europe Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.6 China Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.7 Japan Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.8 India Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.9 Southeast Asia Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.10 Central and South America Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
7.11 Middle East and Africa Cloud Contact Center Production, Revenue, Price and Gross Margin (2014-2019)
8 CLOUD CONTACT CENTER MANUFACTURING ANALYSIS
8.1 Cloud Contact Center Key Raw Materials Analysis
8.1.1 Key Raw Materials Introduction
8.1.2 Price Trend of Key Raw Materials
8.1.3 Key Suppliers of Raw Materials
8.1.4 Market Concentration Rate of Raw Materials
8.2 Manufacturing Cost Analysis
8.2.1 Labor Cost Analysis
8.2.2 Manufacturing Cost Structure Analysis
8.3 Manufacturing Process Analysis of Cloud Contact Center
9 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS
9.1 Cloud Contact Center Industrial Chain Analysis
9.2 Raw Materials Sources of Cloud Contact Center Major Players in 2018
9.3 Downstream Buyers
10 MARKET DYNAMICS
10.1 Drivers
10.2 Restraints
10.3 Opportunities
10.3.1 Advances in Innovation and Technology for Cloud Contact Center
10.3.2 Increased Demand in Emerging Markets
10.4 Challenges
10.4.1 The Performance of Alternative Product Type is Getting Better and Better
10.4.2 Price Variance Caused by Fluctuations in Raw Material Prices
10.5 Porter?s Five Forces Analysis
10.5.1 Threat of New Entrants
10.5.2 Threat of Substitutes
10.5.3 Bargaining Power of Suppliers
10.5.4 Bargaining Power of Buyers
10.5.5 Intensity of Competitive Rivalry
11 GLOBAL CLOUD CONTACT CENTER MARKET FORECAST (2019-2026)
11.1 Global Cloud Contact Center Production, Revenue Forecast (2019-2026)
11.1.1 Global Cloud Contact Center Production and Growth Rate Forecast (2019-2026)
11.1.2 Global Cloud Contact Center Revenue and Growth Rate Forecast (2019-2026)
11.1.3 Global Cloud Contact Center Price and Trend Forecast (2019-2026)
11.2 Global Cloud Contact Center Production, Consumption, Export and Import Forecast by Region (2019-2026)
11.2.1 United States Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.2 Europe Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.3 China Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.4 Japan Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.5 India Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.6 Southeast Asia Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.7 Central and South America Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.2.8 Middle East and Africa Cloud Contact Center Production, Consumption, Export and Import Forecast (2019-2026)
11.3 Global Cloud Contact Center Production, Revenue and Price Forecast by Type (2019-2026)
11.4 Global Cloud Contact Center Consumption Forecast by Application (2019-2026)
12 RESEARCH FINDINGS AND CONCLUSION
13 APPENDIX
13.1 Methodology
13.2 Research Data Source
