Global Call Center AI Market 2022 by Company, Regions, Type and Application, Forecast to 2028
The Call Center AI market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our (Global Info Research) latest study, due to COVID-19 pandemic, the global Call Center AI market size is estimated to be worth US$ 996.2 million in 2021 and is forecast to a readjusted size of USD 2236.8 million by 2028 with a CAGR of 12.2% during review period. BFSI accounting for % of the Call Center AI global market in 2021, is projected to value USD million by 2028, growing at a % CAGR in next six years. While Cloud-Based segment is altered to a % CAGR between 2022 and 2028.
Global key companies of Call Center AI include IBM (US), Google (US), Microsoft (US), Oracle (US), and SAP (Germany), etc. In terms of revenue, the global top four players hold a share over % in 2021.
Market segmentation
Call Center AI market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
Chapter 1, to describe Call Center AI product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Call Center AI, with revenue, gross margin and global market share of Call Center AI from 2019 to 2022.
Chapter 3, the Call Center AI competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and Call Center AI market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe Call Center AI research findings and conclusion, appendix and data source.
According to our (Global Info Research) latest study, due to COVID-19 pandemic, the global Call Center AI market size is estimated to be worth US$ 996.2 million in 2021 and is forecast to a readjusted size of USD 2236.8 million by 2028 with a CAGR of 12.2% during review period. BFSI accounting for % of the Call Center AI global market in 2021, is projected to value USD million by 2028, growing at a % CAGR in next six years. While Cloud-Based segment is altered to a % CAGR between 2022 and 2028.
Global key companies of Call Center AI include IBM (US), Google (US), Microsoft (US), Oracle (US), and SAP (Germany), etc. In terms of revenue, the global top four players hold a share over % in 2021.
Market segmentation
Call Center AI market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
- Cloud-Based
- On-Premise
- BFSI
- Retail and E-commerce
- Telecommunications
- Health Care
- Media and Entertainment
- IBM (US)
- Google (US)
- Microsoft (US)
- Oracle (US)
- SAP (Germany)
- AWS (US)
- Nuance Communications (US)
- Avaya (US)
- Haptik (India)
- Artificial Solutions (Spain)
- Zendesk (US)
- Conversica (US)
- Rulai (US)
- Inbenta Technologies (US)
- Kore.ai (US)
- EdgeVerve Systems (Infosys) (India)
- Pypestream (US)
- Avaamo (US)
- Talkdesk (US)
- NICE inContact (US)
- Creative Virtual (UK)
- North America (United States, Canada, and Mexico)
- Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
- Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
- South America (Brazil, Argentina, Rest of South America)
- Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
Chapter 1, to describe Call Center AI product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Call Center AI, with revenue, gross margin and global market share of Call Center AI from 2019 to 2022.
Chapter 3, the Call Center AI competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and Call Center AI market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe Call Center AI research findings and conclusion, appendix and data source.
1 MARKET OVERVIEW
1.1 Product Overview and Scope of Call Center AI
1.2 Classification of Call Center AI by Type
1.2.1 Overview: Global Call Center AI Market Size by Type: 2017 Versus 2021 Versus 2028
1.2.2 Global Call Center AI Revenue Market Share by Type in 2021
1.2.3 Cloud-Based
1.2.4 On-Premise
1.3 Global Call Center AI Market by Application
1.3.1 Overview: Global Call Center AI Market Size by Application: 2017 Versus 2021 Versus 2028
1.3.2 BFSI
1.3.3 Retail and E-commerce
1.3.4 Telecommunications
1.3.5 Health Care
1.3.6 Media and Entertainment
1.4 Global Call Center AI Market Size & Forecast
1.5 Global Call Center AI Market Size and Forecast by Region
1.5.1 Global Call Center AI Market Size by Region: 2017 VS 2021 VS 2028
1.5.2 Global Call Center AI Market Size by Region, (2017-2022)
1.5.3 North America Call Center AI Market Size and Prospect (2017-2028)
1.5.4 Europe Call Center AI Market Size and Prospect (2017-2028)
1.5.5 Asia-Pacific Call Center AI Market Size and Prospect (2017-2028)
1.5.6 South America Call Center AI Market Size and Prospect (2017-2028)
1.5.7 Middle East and Africa Call Center AI Market Size and Prospect (2017-2028)
1.6 Market Drivers, Restraints and Trends
1.6.1 Call Center AI Market Drivers
1.6.2 Call Center AI Market Restraints
1.6.3 Call Center AI Trends Analysis
2 COMPANY PROFILES
2.1 IBM (US)
2.1.1 IBM (US) Details
2.1.2 IBM (US) Major Business
2.1.3 IBM (US) Call Center AI Product and Solutions
2.1.4 IBM (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.1.5 IBM (US) Recent Developments and Future Plans
2.2 Google (US)
2.2.1 Google (US) Details
2.2.2 Google (US) Major Business
2.2.3 Google (US) Call Center AI Product and Solutions
2.2.4 Google (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.2.5 Google (US) Recent Developments and Future Plans
2.3 Microsoft (US)
2.3.1 Microsoft (US) Details
2.3.2 Microsoft (US) Major Business
2.3.3 Microsoft (US) Call Center AI Product and Solutions
2.3.4 Microsoft (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.3.5 Microsoft (US) Recent Developments and Future Plans
2.4 Oracle (US)
2.4.1 Oracle (US) Details
2.4.2 Oracle (US) Major Business
2.4.3 Oracle (US) Call Center AI Product and Solutions
2.4.4 Oracle (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.4.5 Oracle (US) Recent Developments and Future Plans
2.5 SAP (Germany)
2.5.1 SAP (Germany) Details
2.5.2 SAP (Germany) Major Business
2.5.3 SAP (Germany) Call Center AI Product and Solutions
2.5.4 SAP (Germany) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.5.5 SAP (Germany) Recent Developments and Future Plans
2.6 AWS (US)
2.6.1 AWS (US) Details
2.6.2 AWS (US) Major Business
2.6.3 AWS (US) Call Center AI Product and Solutions
2.6.4 AWS (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.6.5 AWS (US) Recent Developments and Future Plans
2.7 Nuance Communications (US)
2.7.1 Nuance Communications (US) Details
2.7.2 Nuance Communications (US) Major Business
2.7.3 Nuance Communications (US) Call Center AI Product and Solutions
2.7.4 Nuance Communications (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.7.5 Nuance Communications (US) Recent Developments and Future Plans
2.8 Avaya (US)
2.8.1 Avaya (US) Details
2.8.2 Avaya (US) Major Business
2.8.3 Avaya (US) Call Center AI Product and Solutions
2.8.4 Avaya (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.8.5 Avaya (US) Recent Developments and Future Plans
2.9 Haptik (India)
2.9.1 Haptik (India) Details
2.9.2 Haptik (India) Major Business
2.9.3 Haptik (India) Call Center AI Product and Solutions
2.9.4 Haptik (India) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.9.5 Haptik (India) Recent Developments and Future Plans
2.10 Artificial Solutions (Spain)
2.10.1 Artificial Solutions (Spain) Details
2.10.2 Artificial Solutions (Spain) Major Business
2.10.3 Artificial Solutions (Spain) Call Center AI Product and Solutions
2.10.4 Artificial Solutions (Spain) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.10.5 Artificial Solutions (Spain) Recent Developments and Future Plans
2.11 Zendesk (US)
2.11.1 Zendesk (US) Details
2.11.2 Zendesk (US) Major Business
2.11.3 Zendesk (US) Call Center AI Product and Solutions
2.11.4 Zendesk (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.11.5 Zendesk (US) Recent Developments and Future Plans
2.12 Conversica (US)
2.12.1 Conversica (US) Details
2.12.2 Conversica (US) Major Business
2.12.3 Conversica (US) Call Center AI Product and Solutions
2.12.4 Conversica (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.12.5 Conversica (US) Recent Developments and Future Plans
2.13 Rulai (US)
2.13.1 Rulai (US) Details
2.13.2 Rulai (US) Major Business
2.13.3 Rulai (US) Call Center AI Product and Solutions
2.13.4 Rulai (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.13.5 Rulai (US) Recent Developments and Future Plans
2.14 Inbenta Technologies (US)
2.14.1 Inbenta Technologies (US) Details
2.14.2 Inbenta Technologies (US) Major Business
2.14.3 Inbenta Technologies (US) Call Center AI Product and Solutions
2.14.4 Inbenta Technologies (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.14.5 Inbenta Technologies (US) Recent Developments and Future Plans
2.15 Kore.ai (US)
2.15.1 Kore.ai (US) Details
2.15.2 Kore.ai (US) Major Business
2.15.3 Kore.ai (US) Call Center AI Product and Solutions
2.15.4 Kore.ai (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.15.5 Kore.ai (US) Recent Developments and Future Plans
2.16 EdgeVerve Systems (Infosys) (India)
2.16.1 EdgeVerve Systems (Infosys) (India) Details
2.16.2 EdgeVerve Systems (Infosys) (India) Major Business
2.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Product and Solutions
2.16.4 EdgeVerve Systems (Infosys) (India) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.16.5 EdgeVerve Systems (Infosys) (India) Recent Developments and Future Plans
2.17 Pypestream (US)
2.17.1 Pypestream (US) Details
2.17.2 Pypestream (US) Major Business
2.17.3 Pypestream (US) Call Center AI Product and Solutions
2.17.4 Pypestream (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.17.5 Pypestream (US) Recent Developments and Future Plans
2.18 Avaamo (US)
2.18.1 Avaamo (US) Details
2.18.2 Avaamo (US) Major Business
2.18.3 Avaamo (US) Call Center AI Product and Solutions
2.18.4 Avaamo (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.18.5 Avaamo (US) Recent Developments and Future Plans
2.19 Talkdesk (US)
2.19.1 Talkdesk (US) Details
2.19.2 Talkdesk (US) Major Business
2.19.3 Talkdesk (US) Call Center AI Product and Solutions
2.19.4 Talkdesk (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.19.5 Talkdesk (US) Recent Developments and Future Plans
2.20 NICE inContact (US)
2.20.1 NICE inContact (US) Details
2.20.2 NICE inContact (US) Major Business
2.20.3 NICE inContact (US) Call Center AI Product and Solutions
2.20.4 NICE inContact (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.20.5 NICE inContact (US) Recent Developments and Future Plans
2.21 Creative Virtual (UK)
2.21.1 Creative Virtual (UK) Details
2.21.2 Creative Virtual (UK) Major Business
2.21.3 Creative Virtual (UK) Call Center AI Product and Solutions
2.21.4 Creative Virtual (UK) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.21.5 Creative Virtual (UK) Recent Developments and Future Plans
3 MARKET COMPETITION, BY PLAYERS
3.1 Global Call Center AI Revenue and Share by Players (2019, 2020, 2021, and 2022)
3.2 Market Concentration Rate
3.2.1 Top 3 Call Center AI Players Market Share in 2021
3.2.2 Top 10 Call Center AI Players Market Share in 2021
3.2.3 Market Competition Trend
3.3 Call Center AI Players Head Office, Products and Services Provided
3.4 Call Center AI Mergers & Acquisitions
3.5 Call Center AI New Entrants and Expansion Plans
4 MARKET SIZE SEGMENT BY TYPE
4.1 Global Call Center AI Revenue and Market Share by Type (2017-2022)
4.2 Global Call Center AI Market Forecast by Type (2023-2028)
5 MARKET SIZE SEGMENT BY APPLICATION
5.1 Global Call Center AI Revenue Market Share by Application (2017-2022)
5.2 Global Call Center AI Market Forecast by Application (2023-2028)
6 NORTH AMERICA BY COUNTRY, BY TYPE, AND BY APPLICATION
6.1 North America Call Center AI Revenue by Type (2017-2028)
6.2 North America Call Center AI Revenue by Application (2017-2028)
6.3 North America Call Center AI Market Size by Country
6.3.1 North America Call Center AI Revenue by Country (2017-2028)
6.3.2 United States Call Center AI Market Size and Forecast (2017-2028)
6.3.3 Canada Call Center AI Market Size and Forecast (2017-2028)
6.3.4 Mexico Call Center AI Market Size and Forecast (2017-2028)
7 EUROPE BY COUNTRY, BY TYPE, AND BY APPLICATION
7.1 Europe Call Center AI Revenue by Type (2017-2028)
7.2 Europe Call Center AI Revenue by Application (2017-2028)
7.3 Europe Call Center AI Market Size by Country
7.3.1 Europe Call Center AI Revenue by Country (2017-2028)
7.3.2 Germany Call Center AI Market Size and Forecast (2017-2028)
7.3.3 France Call Center AI Market Size and Forecast (2017-2028)
7.3.4 United Kingdom Call Center AI Market Size and Forecast (2017-2028)
7.3.5 Russia Call Center AI Market Size and Forecast (2017-2028)
7.3.6 Italy Call Center AI Market Size and Forecast (2017-2028)
8 ASIA-PACIFIC BY REGION, BY TYPE, AND BY APPLICATION
8.1 Asia-Pacific Call Center AI Revenue by Type (2017-2028)
8.2 Asia-Pacific Call Center AI Revenue by Application (2017-2028)
8.3 Asia-Pacific Call Center AI Market Size by Region
8.3.1 Asia-Pacific Call Center AI Revenue by Region (2017-2028)
8.3.2 China Call Center AI Market Size and Forecast (2017-2028)
8.3.3 Japan Call Center AI Market Size and Forecast (2017-2028)
8.3.4 South Korea Call Center AI Market Size and Forecast (2017-2028)
8.3.5 India Call Center AI Market Size and Forecast (2017-2028)
8.3.6 Southeast Asia Call Center AI Market Size and Forecast (2017-2028)
8.3.7 Australia Call Center AI Market Size and Forecast (2017-2028)
9 SOUTH AMERICA BY COUNTRY, BY TYPE, AND BY APPLICATION
9.1 South America Call Center AI Revenue by Type (2017-2028)
9.2 South America Call Center AI Revenue by Application (2017-2028)
9.3 South America Call Center AI Market Size by Country
9.3.1 South America Call Center AI Revenue by Country (2017-2028)
9.3.2 Brazil Call Center AI Market Size and Forecast (2017-2028)
9.3.3 Argentina Call Center AI Market Size and Forecast (2017-2028)
10 MIDDLE EAST & AFRICA BY COUNTRY, BY TYPE, AND BY APPLICATION
10.1 Middle East & Africa Call Center AI Revenue by Type (2017-2028)
10.2 Middle East & Africa Call Center AI Revenue by Application (2017-2028)
10.3 Middle East & Africa Call Center AI Market Size by Country
10.3.1 Middle East & Africa Call Center AI Revenue by Country (2017-2028)
10.3.2 Turkey Call Center AI Market Size and Forecast (2017-2028)
10.3.3 Saudi Arabia Call Center AI Market Size and Forecast (2017-2028)
10.3.4 UAE Call Center AI Market Size and Forecast (2017-2028)
11 RESEARCH FINDINGS AND CONCLUSION
12 APPENDIX
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
1.1 Product Overview and Scope of Call Center AI
1.2 Classification of Call Center AI by Type
1.2.1 Overview: Global Call Center AI Market Size by Type: 2017 Versus 2021 Versus 2028
1.2.2 Global Call Center AI Revenue Market Share by Type in 2021
1.2.3 Cloud-Based
1.2.4 On-Premise
1.3 Global Call Center AI Market by Application
1.3.1 Overview: Global Call Center AI Market Size by Application: 2017 Versus 2021 Versus 2028
1.3.2 BFSI
1.3.3 Retail and E-commerce
1.3.4 Telecommunications
1.3.5 Health Care
1.3.6 Media and Entertainment
1.4 Global Call Center AI Market Size & Forecast
1.5 Global Call Center AI Market Size and Forecast by Region
1.5.1 Global Call Center AI Market Size by Region: 2017 VS 2021 VS 2028
1.5.2 Global Call Center AI Market Size by Region, (2017-2022)
1.5.3 North America Call Center AI Market Size and Prospect (2017-2028)
1.5.4 Europe Call Center AI Market Size and Prospect (2017-2028)
1.5.5 Asia-Pacific Call Center AI Market Size and Prospect (2017-2028)
1.5.6 South America Call Center AI Market Size and Prospect (2017-2028)
1.5.7 Middle East and Africa Call Center AI Market Size and Prospect (2017-2028)
1.6 Market Drivers, Restraints and Trends
1.6.1 Call Center AI Market Drivers
1.6.2 Call Center AI Market Restraints
1.6.3 Call Center AI Trends Analysis
2 COMPANY PROFILES
2.1 IBM (US)
2.1.1 IBM (US) Details
2.1.2 IBM (US) Major Business
2.1.3 IBM (US) Call Center AI Product and Solutions
2.1.4 IBM (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.1.5 IBM (US) Recent Developments and Future Plans
2.2 Google (US)
2.2.1 Google (US) Details
2.2.2 Google (US) Major Business
2.2.3 Google (US) Call Center AI Product and Solutions
2.2.4 Google (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.2.5 Google (US) Recent Developments and Future Plans
2.3 Microsoft (US)
2.3.1 Microsoft (US) Details
2.3.2 Microsoft (US) Major Business
2.3.3 Microsoft (US) Call Center AI Product and Solutions
2.3.4 Microsoft (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.3.5 Microsoft (US) Recent Developments and Future Plans
2.4 Oracle (US)
2.4.1 Oracle (US) Details
2.4.2 Oracle (US) Major Business
2.4.3 Oracle (US) Call Center AI Product and Solutions
2.4.4 Oracle (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.4.5 Oracle (US) Recent Developments and Future Plans
2.5 SAP (Germany)
2.5.1 SAP (Germany) Details
2.5.2 SAP (Germany) Major Business
2.5.3 SAP (Germany) Call Center AI Product and Solutions
2.5.4 SAP (Germany) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.5.5 SAP (Germany) Recent Developments and Future Plans
2.6 AWS (US)
2.6.1 AWS (US) Details
2.6.2 AWS (US) Major Business
2.6.3 AWS (US) Call Center AI Product and Solutions
2.6.4 AWS (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.6.5 AWS (US) Recent Developments and Future Plans
2.7 Nuance Communications (US)
2.7.1 Nuance Communications (US) Details
2.7.2 Nuance Communications (US) Major Business
2.7.3 Nuance Communications (US) Call Center AI Product and Solutions
2.7.4 Nuance Communications (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.7.5 Nuance Communications (US) Recent Developments and Future Plans
2.8 Avaya (US)
2.8.1 Avaya (US) Details
2.8.2 Avaya (US) Major Business
2.8.3 Avaya (US) Call Center AI Product and Solutions
2.8.4 Avaya (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.8.5 Avaya (US) Recent Developments and Future Plans
2.9 Haptik (India)
2.9.1 Haptik (India) Details
2.9.2 Haptik (India) Major Business
2.9.3 Haptik (India) Call Center AI Product and Solutions
2.9.4 Haptik (India) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.9.5 Haptik (India) Recent Developments and Future Plans
2.10 Artificial Solutions (Spain)
2.10.1 Artificial Solutions (Spain) Details
2.10.2 Artificial Solutions (Spain) Major Business
2.10.3 Artificial Solutions (Spain) Call Center AI Product and Solutions
2.10.4 Artificial Solutions (Spain) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.10.5 Artificial Solutions (Spain) Recent Developments and Future Plans
2.11 Zendesk (US)
2.11.1 Zendesk (US) Details
2.11.2 Zendesk (US) Major Business
2.11.3 Zendesk (US) Call Center AI Product and Solutions
2.11.4 Zendesk (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.11.5 Zendesk (US) Recent Developments and Future Plans
2.12 Conversica (US)
2.12.1 Conversica (US) Details
2.12.2 Conversica (US) Major Business
2.12.3 Conversica (US) Call Center AI Product and Solutions
2.12.4 Conversica (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.12.5 Conversica (US) Recent Developments and Future Plans
2.13 Rulai (US)
2.13.1 Rulai (US) Details
2.13.2 Rulai (US) Major Business
2.13.3 Rulai (US) Call Center AI Product and Solutions
2.13.4 Rulai (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.13.5 Rulai (US) Recent Developments and Future Plans
2.14 Inbenta Technologies (US)
2.14.1 Inbenta Technologies (US) Details
2.14.2 Inbenta Technologies (US) Major Business
2.14.3 Inbenta Technologies (US) Call Center AI Product and Solutions
2.14.4 Inbenta Technologies (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.14.5 Inbenta Technologies (US) Recent Developments and Future Plans
2.15 Kore.ai (US)
2.15.1 Kore.ai (US) Details
2.15.2 Kore.ai (US) Major Business
2.15.3 Kore.ai (US) Call Center AI Product and Solutions
2.15.4 Kore.ai (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.15.5 Kore.ai (US) Recent Developments and Future Plans
2.16 EdgeVerve Systems (Infosys) (India)
2.16.1 EdgeVerve Systems (Infosys) (India) Details
2.16.2 EdgeVerve Systems (Infosys) (India) Major Business
2.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Product and Solutions
2.16.4 EdgeVerve Systems (Infosys) (India) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.16.5 EdgeVerve Systems (Infosys) (India) Recent Developments and Future Plans
2.17 Pypestream (US)
2.17.1 Pypestream (US) Details
2.17.2 Pypestream (US) Major Business
2.17.3 Pypestream (US) Call Center AI Product and Solutions
2.17.4 Pypestream (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.17.5 Pypestream (US) Recent Developments and Future Plans
2.18 Avaamo (US)
2.18.1 Avaamo (US) Details
2.18.2 Avaamo (US) Major Business
2.18.3 Avaamo (US) Call Center AI Product and Solutions
2.18.4 Avaamo (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.18.5 Avaamo (US) Recent Developments and Future Plans
2.19 Talkdesk (US)
2.19.1 Talkdesk (US) Details
2.19.2 Talkdesk (US) Major Business
2.19.3 Talkdesk (US) Call Center AI Product and Solutions
2.19.4 Talkdesk (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.19.5 Talkdesk (US) Recent Developments and Future Plans
2.20 NICE inContact (US)
2.20.1 NICE inContact (US) Details
2.20.2 NICE inContact (US) Major Business
2.20.3 NICE inContact (US) Call Center AI Product and Solutions
2.20.4 NICE inContact (US) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.20.5 NICE inContact (US) Recent Developments and Future Plans
2.21 Creative Virtual (UK)
2.21.1 Creative Virtual (UK) Details
2.21.2 Creative Virtual (UK) Major Business
2.21.3 Creative Virtual (UK) Call Center AI Product and Solutions
2.21.4 Creative Virtual (UK) Call Center AI Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.21.5 Creative Virtual (UK) Recent Developments and Future Plans
3 MARKET COMPETITION, BY PLAYERS
3.1 Global Call Center AI Revenue and Share by Players (2019, 2020, 2021, and 2022)
3.2 Market Concentration Rate
3.2.1 Top 3 Call Center AI Players Market Share in 2021
3.2.2 Top 10 Call Center AI Players Market Share in 2021
3.2.3 Market Competition Trend
3.3 Call Center AI Players Head Office, Products and Services Provided
3.4 Call Center AI Mergers & Acquisitions
3.5 Call Center AI New Entrants and Expansion Plans
4 MARKET SIZE SEGMENT BY TYPE
4.1 Global Call Center AI Revenue and Market Share by Type (2017-2022)
4.2 Global Call Center AI Market Forecast by Type (2023-2028)
5 MARKET SIZE SEGMENT BY APPLICATION
5.1 Global Call Center AI Revenue Market Share by Application (2017-2022)
5.2 Global Call Center AI Market Forecast by Application (2023-2028)
6 NORTH AMERICA BY COUNTRY, BY TYPE, AND BY APPLICATION
6.1 North America Call Center AI Revenue by Type (2017-2028)
6.2 North America Call Center AI Revenue by Application (2017-2028)
6.3 North America Call Center AI Market Size by Country
6.3.1 North America Call Center AI Revenue by Country (2017-2028)
6.3.2 United States Call Center AI Market Size and Forecast (2017-2028)
6.3.3 Canada Call Center AI Market Size and Forecast (2017-2028)
6.3.4 Mexico Call Center AI Market Size and Forecast (2017-2028)
7 EUROPE BY COUNTRY, BY TYPE, AND BY APPLICATION
7.1 Europe Call Center AI Revenue by Type (2017-2028)
7.2 Europe Call Center AI Revenue by Application (2017-2028)
7.3 Europe Call Center AI Market Size by Country
7.3.1 Europe Call Center AI Revenue by Country (2017-2028)
7.3.2 Germany Call Center AI Market Size and Forecast (2017-2028)
7.3.3 France Call Center AI Market Size and Forecast (2017-2028)
7.3.4 United Kingdom Call Center AI Market Size and Forecast (2017-2028)
7.3.5 Russia Call Center AI Market Size and Forecast (2017-2028)
7.3.6 Italy Call Center AI Market Size and Forecast (2017-2028)
8 ASIA-PACIFIC BY REGION, BY TYPE, AND BY APPLICATION
8.1 Asia-Pacific Call Center AI Revenue by Type (2017-2028)
8.2 Asia-Pacific Call Center AI Revenue by Application (2017-2028)
8.3 Asia-Pacific Call Center AI Market Size by Region
8.3.1 Asia-Pacific Call Center AI Revenue by Region (2017-2028)
8.3.2 China Call Center AI Market Size and Forecast (2017-2028)
8.3.3 Japan Call Center AI Market Size and Forecast (2017-2028)
8.3.4 South Korea Call Center AI Market Size and Forecast (2017-2028)
8.3.5 India Call Center AI Market Size and Forecast (2017-2028)
8.3.6 Southeast Asia Call Center AI Market Size and Forecast (2017-2028)
8.3.7 Australia Call Center AI Market Size and Forecast (2017-2028)
9 SOUTH AMERICA BY COUNTRY, BY TYPE, AND BY APPLICATION
9.1 South America Call Center AI Revenue by Type (2017-2028)
9.2 South America Call Center AI Revenue by Application (2017-2028)
9.3 South America Call Center AI Market Size by Country
9.3.1 South America Call Center AI Revenue by Country (2017-2028)
9.3.2 Brazil Call Center AI Market Size and Forecast (2017-2028)
9.3.3 Argentina Call Center AI Market Size and Forecast (2017-2028)
10 MIDDLE EAST & AFRICA BY COUNTRY, BY TYPE, AND BY APPLICATION
10.1 Middle East & Africa Call Center AI Revenue by Type (2017-2028)
10.2 Middle East & Africa Call Center AI Revenue by Application (2017-2028)
10.3 Middle East & Africa Call Center AI Market Size by Country
10.3.1 Middle East & Africa Call Center AI Revenue by Country (2017-2028)
10.3.2 Turkey Call Center AI Market Size and Forecast (2017-2028)
10.3.3 Saudi Arabia Call Center AI Market Size and Forecast (2017-2028)
10.3.4 UAE Call Center AI Market Size and Forecast (2017-2028)
11 RESEARCH FINDINGS AND CONCLUSION
12 APPENDIX
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
LIST OF TABLES
Table 1. Global Call Center AI Revenue by Type, (USD Million), 2017 VS 2021 VS 2028
Table 2. Global Call Center AI Revenue by Application, (USD Million), 2017 VS 2021 VS 2028
Table 3. Global Market Call Center AI Revenue (Million USD) Comparison by Region (2017 VS 2021 VS 2028)
Table 4. Global Call Center AI Revenue (USD Million) by Region (2017-2022)
Table 5. Global Call Center AI Revenue Market Share by Region (2023-2028)
Table 6. IBM (US) Corporate Information, Head Office, and Major Competitors
Table 7. IBM (US) Major Business
Table 8. IBM (US) Call Center AI Product and Solutions
Table 9. IBM (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 10. Google (US) Corporate Information, Head Office, and Major Competitors
Table 11. Google (US) Major Business
Table 12. Google (US) Call Center AI Product and Solutions
Table 13. Google (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 14. Microsoft (US) Corporate Information, Head Office, and Major Competitors
Table 15. Microsoft (US) Major Business
Table 16. Microsoft (US) Call Center AI Product and Solutions
Table 17. Microsoft (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 18. Oracle (US) Corporate Information, Head Office, and Major Competitors
Table 19. Oracle (US) Major Business
Table 20. Oracle (US) Call Center AI Product and Solutions
Table 21. Oracle (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 22. SAP (Germany) Corporate Information, Head Office, and Major Competitors
Table 23. SAP (Germany) Major Business
Table 24. SAP (Germany) Call Center AI Product and Solutions
Table 25. SAP (Germany) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 26. AWS (US) Corporate Information, Head Office, and Major Competitors
Table 27. AWS (US) Major Business
Table 28. AWS (US) Call Center AI Product and Solutions
Table 29. AWS (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 30. Nuance Communications (US) Corporate Information, Head Office, and Major Competitors
Table 31. Nuance Communications (US) Major Business
Table 32. Nuance Communications (US) Call Center AI Product and Solutions
Table 33. Nuance Communications (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 34. Avaya (US) Corporate Information, Head Office, and Major Competitors
Table 35. Avaya (US) Major Business
Table 36. Avaya (US) Call Center AI Product and Solutions
Table 37. Avaya (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 38. Haptik (India) Corporate Information, Head Office, and Major Competitors
Table 39. Haptik (India) Major Business
Table 40. Haptik (India) Call Center AI Product and Solutions
Table 41. Haptik (India) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 42. Artificial Solutions (Spain) Corporate Information, Head Office, and Major Competitors
Table 43. Artificial Solutions (Spain) Major Business
Table 44. Artificial Solutions (Spain) Call Center AI Product and Solutions
Table 45. Artificial Solutions (Spain) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 46. Zendesk (US) Corporate Information, Head Office, and Major Competitors
Table 47. Zendesk (US) Major Business
Table 48. Zendesk (US) Call Center AI Product and Solutions
Table 49. Zendesk (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 50. Conversica (US) Corporate Information, Head Office, and Major Competitors
Table 51. Conversica (US) Major Business
Table 52. Conversica (US) Call Center AI Product and Solutions
Table 53. Conversica (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 54. Rulai (US) Corporate Information, Head Office, and Major Competitors
Table 55. Rulai (US) Major Business
Table 56. Rulai (US) Call Center AI Product and Solutions
Table 57. Rulai (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 58. Inbenta Technologies (US) Corporate Information, Head Office, and Major Competitors
Table 59. Inbenta Technologies (US) Major Business
Table 60. Inbenta Technologies (US) Call Center AI Product and Solutions
Table 61. Inbenta Technologies (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 62. Kore.ai (US) Corporate Information, Head Office, and Major Competitors
Table 63. Kore.ai (US) Major Business
Table 64. Kore.ai (US) Call Center AI Product and Solutions
Table 65. Kore.ai (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 66. EdgeVerve Systems (Infosys) (India) Corporate Information, Head Office, and Major Competitors
Table 67. EdgeVerve Systems (Infosys) (India) Major Business
Table 68. EdgeVerve Systems (Infosys) (India) Call Center AI Product and Solutions
Table 69. EdgeVerve Systems (Infosys) (India) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 70. Pypestream (US) Corporate Information, Head Office, and Major Competitors
Table 71. Pypestream (US) Major Business
Table 72. Pypestream (US) Call Center AI Product and Solutions
Table 73. Pypestream (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 74. Avaamo (US) Corporate Information, Head Office, and Major Competitors
Table 75. Avaamo (US) Major Business
Table 76. Avaamo (US) Call Center AI Product and Solutions
Table 77. Avaamo (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 78. Talkdesk (US) Corporate Information, Head Office, and Major Competitors
Table 79. Talkdesk (US) Major Business
Table 80. Talkdesk (US) Call Center AI Product and Solutions
Table 81. Talkdesk (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 82. NICE inContact (US) Corporate Information, Head Office, and Major Competitors
Table 83. NICE inContact (US) Major Business
Table 84. NICE inContact (US) Call Center AI Product and Solutions
Table 85. NICE inContact (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 86. Creative Virtual (UK) Corporate Information, Head Office, and Major Competitors
Table 87. Creative Virtual (UK) Major Business
Table 88. Creative Virtual (UK) Call Center AI Product and Solutions
Table 89. Creative Virtual (UK) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 90. Global Call Center AI Revenue (USD Million) by Players (2019, 2020, 2021, and 2022)
Table 91. Global Call Center AI Revenue Share by Players (2019, 2020, 2021, and 2022)
Table 92. Breakdown of Call Center AI by Company Type (Tier 1, Tier 2 and Tier 3)
Table 93. Call Center AI Players Head Office, Products and Services Provided
Table 94. Call Center AI Mergers & Acquisitions in the Past Five Years
Table 95. Call Center AI New Entrants and Expansion Plans
Table 96. Global Call Center AI Revenue (USD Million) by Type (2017-2022)
Table 97. Global Call Center AI Revenue Share by Type (2017-2022)
Table 98. Global Call Center AI Revenue Forecast by Type (2023-2028)
Table 99. Global Call Center AI Revenue by Application (2017-2022)
Table 100. Global Call Center AI Revenue Forecast by Application (2023-2028)
Table 101. North America Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 102. North America Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 103. North America Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 104. North America Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 105. North America Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 106. North America Call Center AI Revenue by Country (2023-2028) & (USD Million)
Table 107. Europe Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 108. Europe Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 109. Europe Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 110. Europe Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 111. Europe Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 112. Europe Call Center AI Revenue by Country (2023-2028) & (USD Million)
Table 113. Asia-Pacific Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 114. Asia-Pacific Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 115. Asia-Pacific Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 116. Asia-Pacific Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 117. Asia-Pacific Call Center AI Revenue by Region (2017-2022) & (USD Million)
Table 118. Asia-Pacific Call Center AI Revenue by Region (2023-2028) & (USD Million)
Table 119. South America Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 120. South America Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 121. South America Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 122. South America Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 123. South America Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 124. South America Call Center AI Revenue by Country (2023-2028) & (USD Million)
Table 125. Middle East & Africa Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 126. Middle East & Africa Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 127. Middle East & Africa Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 128. Middle East & Africa Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 129. Middle East & Africa Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 130. Middle East & Africa Call Center AI Revenue by Country (2023-2028) & (USD Million)
Table 1. Global Call Center AI Revenue by Type, (USD Million), 2017 VS 2021 VS 2028
Table 2. Global Call Center AI Revenue by Application, (USD Million), 2017 VS 2021 VS 2028
Table 3. Global Market Call Center AI Revenue (Million USD) Comparison by Region (2017 VS 2021 VS 2028)
Table 4. Global Call Center AI Revenue (USD Million) by Region (2017-2022)
Table 5. Global Call Center AI Revenue Market Share by Region (2023-2028)
Table 6. IBM (US) Corporate Information, Head Office, and Major Competitors
Table 7. IBM (US) Major Business
Table 8. IBM (US) Call Center AI Product and Solutions
Table 9. IBM (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 10. Google (US) Corporate Information, Head Office, and Major Competitors
Table 11. Google (US) Major Business
Table 12. Google (US) Call Center AI Product and Solutions
Table 13. Google (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 14. Microsoft (US) Corporate Information, Head Office, and Major Competitors
Table 15. Microsoft (US) Major Business
Table 16. Microsoft (US) Call Center AI Product and Solutions
Table 17. Microsoft (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 18. Oracle (US) Corporate Information, Head Office, and Major Competitors
Table 19. Oracle (US) Major Business
Table 20. Oracle (US) Call Center AI Product and Solutions
Table 21. Oracle (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 22. SAP (Germany) Corporate Information, Head Office, and Major Competitors
Table 23. SAP (Germany) Major Business
Table 24. SAP (Germany) Call Center AI Product and Solutions
Table 25. SAP (Germany) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 26. AWS (US) Corporate Information, Head Office, and Major Competitors
Table 27. AWS (US) Major Business
Table 28. AWS (US) Call Center AI Product and Solutions
Table 29. AWS (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 30. Nuance Communications (US) Corporate Information, Head Office, and Major Competitors
Table 31. Nuance Communications (US) Major Business
Table 32. Nuance Communications (US) Call Center AI Product and Solutions
Table 33. Nuance Communications (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 34. Avaya (US) Corporate Information, Head Office, and Major Competitors
Table 35. Avaya (US) Major Business
Table 36. Avaya (US) Call Center AI Product and Solutions
Table 37. Avaya (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 38. Haptik (India) Corporate Information, Head Office, and Major Competitors
Table 39. Haptik (India) Major Business
Table 40. Haptik (India) Call Center AI Product and Solutions
Table 41. Haptik (India) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 42. Artificial Solutions (Spain) Corporate Information, Head Office, and Major Competitors
Table 43. Artificial Solutions (Spain) Major Business
Table 44. Artificial Solutions (Spain) Call Center AI Product and Solutions
Table 45. Artificial Solutions (Spain) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 46. Zendesk (US) Corporate Information, Head Office, and Major Competitors
Table 47. Zendesk (US) Major Business
Table 48. Zendesk (US) Call Center AI Product and Solutions
Table 49. Zendesk (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 50. Conversica (US) Corporate Information, Head Office, and Major Competitors
Table 51. Conversica (US) Major Business
Table 52. Conversica (US) Call Center AI Product and Solutions
Table 53. Conversica (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 54. Rulai (US) Corporate Information, Head Office, and Major Competitors
Table 55. Rulai (US) Major Business
Table 56. Rulai (US) Call Center AI Product and Solutions
Table 57. Rulai (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 58. Inbenta Technologies (US) Corporate Information, Head Office, and Major Competitors
Table 59. Inbenta Technologies (US) Major Business
Table 60. Inbenta Technologies (US) Call Center AI Product and Solutions
Table 61. Inbenta Technologies (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 62. Kore.ai (US) Corporate Information, Head Office, and Major Competitors
Table 63. Kore.ai (US) Major Business
Table 64. Kore.ai (US) Call Center AI Product and Solutions
Table 65. Kore.ai (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 66. EdgeVerve Systems (Infosys) (India) Corporate Information, Head Office, and Major Competitors
Table 67. EdgeVerve Systems (Infosys) (India) Major Business
Table 68. EdgeVerve Systems (Infosys) (India) Call Center AI Product and Solutions
Table 69. EdgeVerve Systems (Infosys) (India) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 70. Pypestream (US) Corporate Information, Head Office, and Major Competitors
Table 71. Pypestream (US) Major Business
Table 72. Pypestream (US) Call Center AI Product and Solutions
Table 73. Pypestream (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 74. Avaamo (US) Corporate Information, Head Office, and Major Competitors
Table 75. Avaamo (US) Major Business
Table 76. Avaamo (US) Call Center AI Product and Solutions
Table 77. Avaamo (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 78. Talkdesk (US) Corporate Information, Head Office, and Major Competitors
Table 79. Talkdesk (US) Major Business
Table 80. Talkdesk (US) Call Center AI Product and Solutions
Table 81. Talkdesk (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 82. NICE inContact (US) Corporate Information, Head Office, and Major Competitors
Table 83. NICE inContact (US) Major Business
Table 84. NICE inContact (US) Call Center AI Product and Solutions
Table 85. NICE inContact (US) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 86. Creative Virtual (UK) Corporate Information, Head Office, and Major Competitors
Table 87. Creative Virtual (UK) Major Business
Table 88. Creative Virtual (UK) Call Center AI Product and Solutions
Table 89. Creative Virtual (UK) Call Center AI Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 90. Global Call Center AI Revenue (USD Million) by Players (2019, 2020, 2021, and 2022)
Table 91. Global Call Center AI Revenue Share by Players (2019, 2020, 2021, and 2022)
Table 92. Breakdown of Call Center AI by Company Type (Tier 1, Tier 2 and Tier 3)
Table 93. Call Center AI Players Head Office, Products and Services Provided
Table 94. Call Center AI Mergers & Acquisitions in the Past Five Years
Table 95. Call Center AI New Entrants and Expansion Plans
Table 96. Global Call Center AI Revenue (USD Million) by Type (2017-2022)
Table 97. Global Call Center AI Revenue Share by Type (2017-2022)
Table 98. Global Call Center AI Revenue Forecast by Type (2023-2028)
Table 99. Global Call Center AI Revenue by Application (2017-2022)
Table 100. Global Call Center AI Revenue Forecast by Application (2023-2028)
Table 101. North America Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 102. North America Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 103. North America Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 104. North America Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 105. North America Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 106. North America Call Center AI Revenue by Country (2023-2028) & (USD Million)
Table 107. Europe Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 108. Europe Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 109. Europe Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 110. Europe Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 111. Europe Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 112. Europe Call Center AI Revenue by Country (2023-2028) & (USD Million)
Table 113. Asia-Pacific Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 114. Asia-Pacific Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 115. Asia-Pacific Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 116. Asia-Pacific Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 117. Asia-Pacific Call Center AI Revenue by Region (2017-2022) & (USD Million)
Table 118. Asia-Pacific Call Center AI Revenue by Region (2023-2028) & (USD Million)
Table 119. South America Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 120. South America Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 121. South America Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 122. South America Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 123. South America Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 124. South America Call Center AI Revenue by Country (2023-2028) & (USD Million)
Table 125. Middle East & Africa Call Center AI Revenue by Type (2017-2022) & (USD Million)
Table 126. Middle East & Africa Call Center AI Revenue by Type (2023-2028) & (USD Million)
Table 127. Middle East & Africa Call Center AI Revenue by Application (2017-2022) & (USD Million)
Table 128. Middle East & Africa Call Center AI Revenue by Application (2023-2028) & (USD Million)
Table 129. Middle East & Africa Call Center AI Revenue by Country (2017-2022) & (USD Million)
Table 130. Middle East & Africa Call Center AI Revenue by Country (2023-2028) & (USD Million)
LIST OF FIGURES
Figure 1. Call Center AI Picture
Figure 2. Global Call Center AI Revenue Market Share by Type in 2021
Figure 3. Cloud-Based
Figure 4. On-Premise
Figure 5. Call Center AI Revenue Market Share by Application in 2021
Figure 6. BFSI Picture
Figure 7. Retail and E-commerce Picture
Figure 8. Telecommunications Picture
Figure 9. Health Care Picture
Figure 10. Media and Entertainment Picture
Figure 11. Global Call Center AI Market Size, (USD Million): 2017 VS 2021 VS 2028
Figure 12. Global Call Center AI Revenue and Forecast (2017-2028) & (USD Million)
Figure 13. Global Call Center AI Revenue Market Share by Region (2017-2028)
Figure 14. Global Call Center AI Revenue Market Share by Region in 2021
Figure 15. North America Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 16. Europe Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 17. Asia-Pacific Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 18. South America Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 19. Middle East and Africa Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 20. Call Center AI Market Drivers
Figure 21. Call Center AI Market Restraints
Figure 22. Call Center AI Market Trends
Figure 23. IBM (US) Recent Developments and Future Plans
Figure 24. Google (US) Recent Developments and Future Plans
Figure 25. Microsoft (US) Recent Developments and Future Plans
Figure 26. Oracle (US) Recent Developments and Future Plans
Figure 27. SAP (Germany) Recent Developments and Future Plans
Figure 28. AWS (US) Recent Developments and Future Plans
Figure 29. Nuance Communications (US) Recent Developments and Future Plans
Figure 30. Avaya (US) Recent Developments and Future Plans
Figure 31. Haptik (India) Recent Developments and Future Plans
Figure 32. Artificial Solutions (Spain) Recent Developments and Future Plans
Figure 33. Zendesk (US) Recent Developments and Future Plans
Figure 34. Conversica (US) Recent Developments and Future Plans
Figure 35. Rulai (US) Recent Developments and Future Plans
Figure 36. Inbenta Technologies (US) Recent Developments and Future Plans
Figure 37. Kore.ai (US) Recent Developments and Future Plans
Figure 38. EdgeVerve Systems (Infosys) (India) Recent Developments and Future Plans
Figure 39. Pypestream (US) Recent Developments and Future Plans
Figure 40. Avaamo (US) Recent Developments and Future Plans
Figure 41. Talkdesk (US) Recent Developments and Future Plans
Figure 42. NICE inContact (US) Recent Developments and Future Plans
Figure 43. Creative Virtual (UK) Recent Developments and Future Plans
Figure 44. Global Call Center AI Revenue Share by Players in 2021
Figure 45. Call Center AI Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2021
Figure 46. Global Top 3 Players Call Center AI Revenue Market Share in 2021
Figure 47. Global Top 10 Players Call Center AI Revenue Market Share in 2021
Figure 48. Key Players Market Share Trend (Top 3 Market Share: 2020 VS 2021 VS 2022)
Figure 49. Global Call Center AI Revenue Share by Type in 2021
Figure 50. Global Call Center AI Market Share Forecast by Type (2023-2028)
Figure 51. Global Call Center AI Revenue Share by Application in 2021
Figure 52. Global Call Center AI Market Share Forecast by Application (2023-2028)
Figure 53. North America Call Center AI Sales Market Share by Type (2017-2028)
Figure 54. North America Call Center AI Sales Market Share by Application (2017-2028)
Figure 55. North America Call Center AI Revenue Market Share by Country (2017-2028)
Figure 56. United States Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 57. Canada Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 58. Mexico Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 59. Europe Call Center AI Sales Market Share by Type (2017-2028)
Figure 60. Europe Call Center AI Sales Market Share by Application (2017-2028)
Figure 61. Europe Call Center AI Revenue Market Share by Country (2017-2028)
Figure 62. Germany Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 63. France Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 64. United Kingdom Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 65. Russia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 66. Italy Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 67. Asia-Pacific Call Center AI Sales Market Share by Type (2017-2028)
Figure 68. Asia-Pacific Call Center AI Sales Market Share by Application (2017-2028)
Figure 69. Asia-Pacific Call Center AI Revenue Market Share by Region (2017-2028)
Figure 70. China Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 71. Japan Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 72. South Korea Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 73. India Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 74. Southeast Asia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 75. Australia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 76. South America Call Center AI Sales Market Share by Type (2017-2028)
Figure 77. South America Call Center AI Sales Market Share by Application (2017-2028)
Figure 78. South America Call Center AI Revenue Market Share by Country (2017-2028)
Figure 79. Brazil Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 80. Argentina Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 81. Middle East and Africa Call Center AI Sales Market Share by Type (2017-2028)
Figure 82. Middle East and Africa Call Center AI Sales Market Share by Application (2017-2028)
Figure 83. Middle East and Africa Call Center AI Revenue Market Share by Country (2017-2028)
Figure 84. Turkey Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 85. Saudi Arabia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 86. UAE Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 87. Methodology
Figure 88. Research Process and Data Source
Figure 1. Call Center AI Picture
Figure 2. Global Call Center AI Revenue Market Share by Type in 2021
Figure 3. Cloud-Based
Figure 4. On-Premise
Figure 5. Call Center AI Revenue Market Share by Application in 2021
Figure 6. BFSI Picture
Figure 7. Retail and E-commerce Picture
Figure 8. Telecommunications Picture
Figure 9. Health Care Picture
Figure 10. Media and Entertainment Picture
Figure 11. Global Call Center AI Market Size, (USD Million): 2017 VS 2021 VS 2028
Figure 12. Global Call Center AI Revenue and Forecast (2017-2028) & (USD Million)
Figure 13. Global Call Center AI Revenue Market Share by Region (2017-2028)
Figure 14. Global Call Center AI Revenue Market Share by Region in 2021
Figure 15. North America Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 16. Europe Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 17. Asia-Pacific Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 18. South America Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 19. Middle East and Africa Call Center AI Revenue (USD Million) and Growth Rate (2017-2028)
Figure 20. Call Center AI Market Drivers
Figure 21. Call Center AI Market Restraints
Figure 22. Call Center AI Market Trends
Figure 23. IBM (US) Recent Developments and Future Plans
Figure 24. Google (US) Recent Developments and Future Plans
Figure 25. Microsoft (US) Recent Developments and Future Plans
Figure 26. Oracle (US) Recent Developments and Future Plans
Figure 27. SAP (Germany) Recent Developments and Future Plans
Figure 28. AWS (US) Recent Developments and Future Plans
Figure 29. Nuance Communications (US) Recent Developments and Future Plans
Figure 30. Avaya (US) Recent Developments and Future Plans
Figure 31. Haptik (India) Recent Developments and Future Plans
Figure 32. Artificial Solutions (Spain) Recent Developments and Future Plans
Figure 33. Zendesk (US) Recent Developments and Future Plans
Figure 34. Conversica (US) Recent Developments and Future Plans
Figure 35. Rulai (US) Recent Developments and Future Plans
Figure 36. Inbenta Technologies (US) Recent Developments and Future Plans
Figure 37. Kore.ai (US) Recent Developments and Future Plans
Figure 38. EdgeVerve Systems (Infosys) (India) Recent Developments and Future Plans
Figure 39. Pypestream (US) Recent Developments and Future Plans
Figure 40. Avaamo (US) Recent Developments and Future Plans
Figure 41. Talkdesk (US) Recent Developments and Future Plans
Figure 42. NICE inContact (US) Recent Developments and Future Plans
Figure 43. Creative Virtual (UK) Recent Developments and Future Plans
Figure 44. Global Call Center AI Revenue Share by Players in 2021
Figure 45. Call Center AI Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2021
Figure 46. Global Top 3 Players Call Center AI Revenue Market Share in 2021
Figure 47. Global Top 10 Players Call Center AI Revenue Market Share in 2021
Figure 48. Key Players Market Share Trend (Top 3 Market Share: 2020 VS 2021 VS 2022)
Figure 49. Global Call Center AI Revenue Share by Type in 2021
Figure 50. Global Call Center AI Market Share Forecast by Type (2023-2028)
Figure 51. Global Call Center AI Revenue Share by Application in 2021
Figure 52. Global Call Center AI Market Share Forecast by Application (2023-2028)
Figure 53. North America Call Center AI Sales Market Share by Type (2017-2028)
Figure 54. North America Call Center AI Sales Market Share by Application (2017-2028)
Figure 55. North America Call Center AI Revenue Market Share by Country (2017-2028)
Figure 56. United States Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 57. Canada Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 58. Mexico Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 59. Europe Call Center AI Sales Market Share by Type (2017-2028)
Figure 60. Europe Call Center AI Sales Market Share by Application (2017-2028)
Figure 61. Europe Call Center AI Revenue Market Share by Country (2017-2028)
Figure 62. Germany Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 63. France Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 64. United Kingdom Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 65. Russia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 66. Italy Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 67. Asia-Pacific Call Center AI Sales Market Share by Type (2017-2028)
Figure 68. Asia-Pacific Call Center AI Sales Market Share by Application (2017-2028)
Figure 69. Asia-Pacific Call Center AI Revenue Market Share by Region (2017-2028)
Figure 70. China Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 71. Japan Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 72. South Korea Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 73. India Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 74. Southeast Asia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 75. Australia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 76. South America Call Center AI Sales Market Share by Type (2017-2028)
Figure 77. South America Call Center AI Sales Market Share by Application (2017-2028)
Figure 78. South America Call Center AI Revenue Market Share by Country (2017-2028)
Figure 79. Brazil Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 80. Argentina Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 81. Middle East and Africa Call Center AI Sales Market Share by Type (2017-2028)
Figure 82. Middle East and Africa Call Center AI Sales Market Share by Application (2017-2028)
Figure 83. Middle East and Africa Call Center AI Revenue Market Share by Country (2017-2028)
Figure 84. Turkey Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 85. Saudi Arabia Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 86. UAE Call Center AI Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 87. Methodology
Figure 88. Research Process and Data Source
