Global Agent Performance Optimization (APO) Market Research Report 2018
Summary
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Market Segment as follows:
By Region
Section 1: Product definition, type and application, global and regional market overview;
Section 2: Global and regional Market competition by company;
Section 3: Global and regional sales revenue, volume and price by type;
Section 4: Global and regional sales revenue, volume and price by application;
Section 5: Regional export and import;
Section 6: Company information, business overview, sales data and product specifications;
Section 7: Industry chain and raw materials;
Section 8: SWOT and Porter's Five Forces;
Section 9: Conclusion.
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Market Segment as follows:
By Region
- Asia-Pacific
- North America
- Europe
- South America
- Middle East & Africa
- Cloud Based
- On Premises
- Small & Mid-sized Businesses
- Large Enterprises
- NICE Ltd
- Genesys
- Verint Systems Inc
- Aspect
- Calabrio
- Five9
- Teleopti AB
- ZOOM International
- InVision AG
- Upstream Works Software
- Envision Telephony
- CallMiner
- CallFinder
- HigherGround, Inc.
Section 1: Product definition, type and application, global and regional market overview;
Section 2: Global and regional Market competition by company;
Section 3: Global and regional sales revenue, volume and price by type;
Section 4: Global and regional sales revenue, volume and price by application;
Section 5: Regional export and import;
Section 6: Company information, business overview, sales data and product specifications;
Section 7: Industry chain and raw materials;
Section 8: SWOT and Porter's Five Forces;
Section 9: Conclusion.
1 MARKET OVERVIEW
1.1 Market Segment Overview
1.1.1 Product Definition
1.1.2 Market by Type
1.1.2.1 Cloud Based
1.1.2.2 On Premises
1.1.3 Market by Application
1.1.3.1 Small & Mid-sized Businesses
1.1.3.2 Large Enterprises
1.2 Global and Regional Market Size
1.2.1 Global Overview
1.2.2 Market by Region
1.2.2.1 Asia-Pacific
1.2.2.2 North America
1.2.2.3 Europe
1.2.2.4 South America
1.2.2.5 Middle East & Africa
2 GLOBAL AND REGIONAL MARKET BY COMPANY
2.1 Global
2.1.1 Global Sales by Company
2.1.2 Global Price by Company
2.2 Asia-Pacific
2.2.1 Asia-Pacific Sales by Company
2.2.2 Asia-Pacific Price by Company
2.3 North America
2.3.1 North America Sales by Company
2.3.2 North America Price by Company
2.4 Europe
2.4.1 Europe Market Sales by Company
2.4.2 Europe Price by Company
2.5 South America
2.5.1 South America Sales by Company
2.5.2 South America Price by Company
2.6 Middle East & Africa
2.6.1 Middle East & Africa Sales by Company
2.6.2 Middle East & Africa Price by Company
3 GLOBAL AND REGIONAL MARKET BY TYPE
3.1 Global
3.1.1 Global Sales by Type
3.1.2 Global Price by Type
3.2 Asia-Pacific
3.2.1 Asia-Pacific Sales by Type
3.2.2 Asia-Pacific Price by Type
3.3 North America
3.3.1 North America Sales by Type
3.3.2 North America Price by Type
3.4 Europe
3.4.1 Europe Market Sales by Type
3.4.2 Europe Price by Type
3.5 South America
3.5.1 South America Sales by Type
3.5.2 South America Price by Type
3.6 Middle East & Africa
3.6.1 Middle East & Africa Sales by Type
3.6.2 Middle East & Africa Price by Type
4 GLOBAL AND REGIONAL MARKET BY APPLICATION
4.1 Global
4.1.1 Global Sales by Application
4.1.2 Global Price by Application
4.2 Asia-Pacific
4.2.1 Asia-Pacific Sales by Application
4.2.2 Asia-Pacific Price by Application
4.3 North America
4.3.1 North America Sales by Application
4.3.2 North America Price by Application
4.4 Europe
4.4.1 Europe Market Sales by Application
4.4.2 Europe Price by Application
4.5 South America
4.5.1 South America Sales by Application
4.5.2 South America Price by Application
4.6 Middle East & Africa
4.6.1 Middle East & Africa Sales by Application
4.6.2 Middle East & Africa Price by Application
5 REGIONAL TRADE
5.1 Export
5.2 Import
6 KEY MANUFACTURERS
6.1 NICE Ltd
6.1.2 Company Information
6.1.2 Product Specifications
6.1.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.2 Genesys
6.2.1 Company Information
6.2.2 Product Specifications
6.2.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.3 Verint Systems Inc
6.3.1 Company Information
6.3.2 Product Specifications
6.3.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.4 Aspect
6.4.1 Company Information
6.4.2 Product Specifications
6.4.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.5 Calabrio
6.5.1 Company Information
6.5.2 Product Specifications
6.5.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.6 Five9
6.6.1 Company Information
6.6.2 Product Specifications
6.6.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.7 Teleopti AB
6.7.1 Company Information
6.7.2 Product Specifications
6.7.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.8 ZOOM International
6.8.1 Company Information
6.8.2 Product Specifications
6.8.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.9 InVision AG
6.9.1 Company Information
6.9.2 Product Specifications
6.9.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.10 Upstream Works Software
6.10.1 Company Information
6.10.2 Product Specifications
6.10.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.11 Envision Telephony
6.12 CallMiner
6.13 CallFinder
6.14 HigherGround, Inc.
7 INDUSTRY UPSTREAM
7.1 Industry Chain
7.2 Raw Materials
8 MARKET ENVIRONMENT
8.1 SWOT
8.2 Porter's Five Forces
9 CONCLUSION
1.1 Market Segment Overview
1.1.1 Product Definition
1.1.2 Market by Type
1.1.2.1 Cloud Based
1.1.2.2 On Premises
1.1.3 Market by Application
1.1.3.1 Small & Mid-sized Businesses
1.1.3.2 Large Enterprises
1.2 Global and Regional Market Size
1.2.1 Global Overview
1.2.2 Market by Region
1.2.2.1 Asia-Pacific
1.2.2.2 North America
1.2.2.3 Europe
1.2.2.4 South America
1.2.2.5 Middle East & Africa
2 GLOBAL AND REGIONAL MARKET BY COMPANY
2.1 Global
2.1.1 Global Sales by Company
2.1.2 Global Price by Company
2.2 Asia-Pacific
2.2.1 Asia-Pacific Sales by Company
2.2.2 Asia-Pacific Price by Company
2.3 North America
2.3.1 North America Sales by Company
2.3.2 North America Price by Company
2.4 Europe
2.4.1 Europe Market Sales by Company
2.4.2 Europe Price by Company
2.5 South America
2.5.1 South America Sales by Company
2.5.2 South America Price by Company
2.6 Middle East & Africa
2.6.1 Middle East & Africa Sales by Company
2.6.2 Middle East & Africa Price by Company
3 GLOBAL AND REGIONAL MARKET BY TYPE
3.1 Global
3.1.1 Global Sales by Type
3.1.2 Global Price by Type
3.2 Asia-Pacific
3.2.1 Asia-Pacific Sales by Type
3.2.2 Asia-Pacific Price by Type
3.3 North America
3.3.1 North America Sales by Type
3.3.2 North America Price by Type
3.4 Europe
3.4.1 Europe Market Sales by Type
3.4.2 Europe Price by Type
3.5 South America
3.5.1 South America Sales by Type
3.5.2 South America Price by Type
3.6 Middle East & Africa
3.6.1 Middle East & Africa Sales by Type
3.6.2 Middle East & Africa Price by Type
4 GLOBAL AND REGIONAL MARKET BY APPLICATION
4.1 Global
4.1.1 Global Sales by Application
4.1.2 Global Price by Application
4.2 Asia-Pacific
4.2.1 Asia-Pacific Sales by Application
4.2.2 Asia-Pacific Price by Application
4.3 North America
4.3.1 North America Sales by Application
4.3.2 North America Price by Application
4.4 Europe
4.4.1 Europe Market Sales by Application
4.4.2 Europe Price by Application
4.5 South America
4.5.1 South America Sales by Application
4.5.2 South America Price by Application
4.6 Middle East & Africa
4.6.1 Middle East & Africa Sales by Application
4.6.2 Middle East & Africa Price by Application
5 REGIONAL TRADE
5.1 Export
5.2 Import
6 KEY MANUFACTURERS
6.1 NICE Ltd
6.1.2 Company Information
6.1.2 Product Specifications
6.1.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.2 Genesys
6.2.1 Company Information
6.2.2 Product Specifications
6.2.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.3 Verint Systems Inc
6.3.1 Company Information
6.3.2 Product Specifications
6.3.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.4 Aspect
6.4.1 Company Information
6.4.2 Product Specifications
6.4.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.5 Calabrio
6.5.1 Company Information
6.5.2 Product Specifications
6.5.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.6 Five9
6.6.1 Company Information
6.6.2 Product Specifications
6.6.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.7 Teleopti AB
6.7.1 Company Information
6.7.2 Product Specifications
6.7.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.8 ZOOM International
6.8.1 Company Information
6.8.2 Product Specifications
6.8.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.9 InVision AG
6.9.1 Company Information
6.9.2 Product Specifications
6.9.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.10 Upstream Works Software
6.10.1 Company Information
6.10.2 Product Specifications
6.10.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
6.11 Envision Telephony
6.12 CallMiner
6.13 CallFinder
6.14 HigherGround, Inc.
7 INDUSTRY UPSTREAM
7.1 Industry Chain
7.2 Raw Materials
8 MARKET ENVIRONMENT
8.1 SWOT
8.2 Porter's Five Forces
9 CONCLUSION
LIST OF TABLES
Table GLOBAL MARKET SALES REVENUE BY COMPANY 2011-2017
Table Global Market Sales Revenue Share by Company 2011-2017
Table Asia-Pacific Market Sales Revenue by Company 2011-2017
Table Asia-Pacific Market Sales Revenue Share by Company 2011-2017
Table North America Market Sales Revenue by Company 2011-2017
Table North America Market Sales Revenue Share by Company 2011-2017
Table Europe Market Sales Revenue by Company 2011-2017
Table Europe Market Sales Revenue Share by Company 2011-2017
Table South America Market Sales Revenue by Company 2011-2017
Table South America Market Sales Revenue Share by Company 2011-2017
Table Middle East & Africa Market Sales Revenue by Company 2011-2017
Table Middle East & Africa Market Sales Revenue Share by Company 2011-2017
Table Global Market Sales Revenue by Type 2011-2017
Table Global Market Sales Revenue Share by Type 2011-2017
Table Asia-Pacific Market Sales Revenue by Type 2011-2017
Table Asia-Pacific Market Sales Revenue Share by Type 2011-2017
Table North America Market Sales Revenue by Type 2011-2017
Table North America Market Sales Revenue Share by Type 2011-2017
Table Europe Market Sales Revenue by Type 2011-2017
Table Europe Market Sales Revenue Share by Type 2011-2017
Table South America Market Sales Revenue by Type 2011-2017
Table South America Market Sales Revenue Share by Type 2011-2017
Table Middle East & Africa Market Sales Revenue by Type 2011-2017
Table Middle East & Africa Market Sales Revenue Share by Type 2011-2017
Table Global Market Sales Revenue by Application 2011-2017
Table Global Market Sales Revenue Share by Application 2011-2017
Table Asia-Pacific Market Sales Revenue by Application 2011-2017
Table Asia-Pacific Market Sales Revenue Share by Application 2011-2017
Table North America Market Sales Revenue by Application 2011-2017
Table North America Market Sales Revenue Share by Application 2011-2017
Table Europe Market Sales Revenue by Application 2011-2017
Table Europe Market Sales Revenue Share by Application 2011-2017
Table South America Market Sales Revenue by Application 2011-2017
Table South America Market Sales Revenue Share by Application 2011-2017
Table Middle East & Africa Market Sales Revenue by Application 2011-2017
Table Middle East & Africa Market Sales Revenue Share by Application 2011-2017
Table Regional Export 2011-2017 (Million USD)
Table Regional Import 2011-2017 (Million USD)
Table Sales Revenue, Cost and Margin of NICE Ltd
Table Sales Revenue, Cost and Margin of Genesys
Table Sales Revenue, Cost and Margin of Verint Systems Inc
Table Sales Revenue, Cost and Margin of Aspect
Table Sales Revenue, Cost and Margin of Calabrio
Table Sales Revenue, Cost and Margin of Five9
Table Sales Revenue, Cost and Margin of Teleopti AB
Table Sales Revenue, Cost and Margin of ZOOM International
Table Sales Revenue, Cost and Margin of InVision AG
Table Sales Revenue, Cost and Margin of Upstream Works Software
Table Sales Revenue, Cost and Margin of Envision Telephony
Table Sales Revenue, Cost and Margin of CallMiner
Table Sales Revenue, Cost and Margin of CallFinder
Table Sales Revenue, Cost and Margin of HigherGround, Inc.
Table GLOBAL MARKET SALES REVENUE BY COMPANY 2011-2017
Table Global Market Sales Revenue Share by Company 2011-2017
Table Asia-Pacific Market Sales Revenue by Company 2011-2017
Table Asia-Pacific Market Sales Revenue Share by Company 2011-2017
Table North America Market Sales Revenue by Company 2011-2017
Table North America Market Sales Revenue Share by Company 2011-2017
Table Europe Market Sales Revenue by Company 2011-2017
Table Europe Market Sales Revenue Share by Company 2011-2017
Table South America Market Sales Revenue by Company 2011-2017
Table South America Market Sales Revenue Share by Company 2011-2017
Table Middle East & Africa Market Sales Revenue by Company 2011-2017
Table Middle East & Africa Market Sales Revenue Share by Company 2011-2017
Table Global Market Sales Revenue by Type 2011-2017
Table Global Market Sales Revenue Share by Type 2011-2017
Table Asia-Pacific Market Sales Revenue by Type 2011-2017
Table Asia-Pacific Market Sales Revenue Share by Type 2011-2017
Table North America Market Sales Revenue by Type 2011-2017
Table North America Market Sales Revenue Share by Type 2011-2017
Table Europe Market Sales Revenue by Type 2011-2017
Table Europe Market Sales Revenue Share by Type 2011-2017
Table South America Market Sales Revenue by Type 2011-2017
Table South America Market Sales Revenue Share by Type 2011-2017
Table Middle East & Africa Market Sales Revenue by Type 2011-2017
Table Middle East & Africa Market Sales Revenue Share by Type 2011-2017
Table Global Market Sales Revenue by Application 2011-2017
Table Global Market Sales Revenue Share by Application 2011-2017
Table Asia-Pacific Market Sales Revenue by Application 2011-2017
Table Asia-Pacific Market Sales Revenue Share by Application 2011-2017
Table North America Market Sales Revenue by Application 2011-2017
Table North America Market Sales Revenue Share by Application 2011-2017
Table Europe Market Sales Revenue by Application 2011-2017
Table Europe Market Sales Revenue Share by Application 2011-2017
Table South America Market Sales Revenue by Application 2011-2017
Table South America Market Sales Revenue Share by Application 2011-2017
Table Middle East & Africa Market Sales Revenue by Application 2011-2017
Table Middle East & Africa Market Sales Revenue Share by Application 2011-2017
Table Regional Export 2011-2017 (Million USD)
Table Regional Import 2011-2017 (Million USD)
Table Sales Revenue, Cost and Margin of NICE Ltd
Table Sales Revenue, Cost and Margin of Genesys
Table Sales Revenue, Cost and Margin of Verint Systems Inc
Table Sales Revenue, Cost and Margin of Aspect
Table Sales Revenue, Cost and Margin of Calabrio
Table Sales Revenue, Cost and Margin of Five9
Table Sales Revenue, Cost and Margin of Teleopti AB
Table Sales Revenue, Cost and Margin of ZOOM International
Table Sales Revenue, Cost and Margin of InVision AG
Table Sales Revenue, Cost and Margin of Upstream Works Software
Table Sales Revenue, Cost and Margin of Envision Telephony
Table Sales Revenue, Cost and Margin of CallMiner
Table Sales Revenue, Cost and Margin of CallFinder
Table Sales Revenue, Cost and Margin of HigherGround, Inc.
LIST OF FIGURES
Figure Cloud Based Market Size and CAGR 2011-2017 (Million USD)
Figure Cloud Based Market Forecast and CAGR 2018-2025 (Million USD)
Figure On Premises Market Size and CAGR 2011-2017 (Million USD)
Figure On Premises Market Forecast and CAGR 2018-2025 (Million USD)
Figure Small & Mid-sized Businesses Market Size and CAGR 2011-2017 (Million USD)
Figure Small & Mid-sized Businesses Market Forecast and CAGR 2018-2025 (Million USD)
Figure Large Enterprises Market Size and CAGR 2011-2017 (Million USD)
Figure Large Enterprises Market Forecast and CAGR 2018-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Global Market Sales Revenue Share by Company in 2017
Figure Asia-Pacific Market Sales Revenue Share by Company in 2017
Figure North America Market Sales Revenue Share by Company in 2017
Figure Europe Market Sales Revenue Share by Company in 2017
Figure South America Market Sales Revenue Share by Company in 2017
Figure Middle East & Africa Market Sales Revenue Share by Company in 2017
Figure Global Market Sales Revenue Share by Type in 2017
Figure Asia-Pacific Market Sales Revenue Share by Type in 2017
Figure North America Market Sales Revenue Share by Type in 2017
Figure Europe Market Sales Revenue Share by Type in 2017
Figure South America Market Sales Revenue Share by Type in 2017
Figure Middle East & Africa Market Sales Revenue Share by Type in 2017
Figure Global Market Sales Revenue Share by Application in 2017
Figure Asia-Pacific Market Sales Revenue Share by Application in 2017
Figure North America Market Sales Revenue Share by Application in 2017
Figure Europe Market Sales Revenue Share by Application in 2017
Figure South America Market Sales Revenue Share by Application in 2017
Figure Middle East & Africa Market Sales Revenue Share by Application in 2017
Figure Industry Chain Overview
Figure Agent Performance Optimization (APO) SWOT List
Figure IT Service Porter's Five Forces
Figure Cloud Based Market Size and CAGR 2011-2017 (Million USD)
Figure Cloud Based Market Forecast and CAGR 2018-2025 (Million USD)
Figure On Premises Market Size and CAGR 2011-2017 (Million USD)
Figure On Premises Market Forecast and CAGR 2018-2025 (Million USD)
Figure Small & Mid-sized Businesses Market Size and CAGR 2011-2017 (Million USD)
Figure Small & Mid-sized Businesses Market Forecast and CAGR 2018-2025 (Million USD)
Figure Large Enterprises Market Size and CAGR 2011-2017 (Million USD)
Figure Large Enterprises Market Forecast and CAGR 2018-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size and CAGR 2011-2017 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Forecast and CAGR 2018-2025 (Million USD)
Figure Global Market Sales Revenue Share by Company in 2017
Figure Asia-Pacific Market Sales Revenue Share by Company in 2017
Figure North America Market Sales Revenue Share by Company in 2017
Figure Europe Market Sales Revenue Share by Company in 2017
Figure South America Market Sales Revenue Share by Company in 2017
Figure Middle East & Africa Market Sales Revenue Share by Company in 2017
Figure Global Market Sales Revenue Share by Type in 2017
Figure Asia-Pacific Market Sales Revenue Share by Type in 2017
Figure North America Market Sales Revenue Share by Type in 2017
Figure Europe Market Sales Revenue Share by Type in 2017
Figure South America Market Sales Revenue Share by Type in 2017
Figure Middle East & Africa Market Sales Revenue Share by Type in 2017
Figure Global Market Sales Revenue Share by Application in 2017
Figure Asia-Pacific Market Sales Revenue Share by Application in 2017
Figure North America Market Sales Revenue Share by Application in 2017
Figure Europe Market Sales Revenue Share by Application in 2017
Figure South America Market Sales Revenue Share by Application in 2017
Figure Middle East & Africa Market Sales Revenue Share by Application in 2017
Figure Industry Chain Overview
Figure Agent Performance Optimization (APO) SWOT List
Figure IT Service Porter's Five Forces
