Customer Relationship Management Market Size, Share, and Analysis, By Solution (Social Media Monitoring, Customer Service, CRM Analytics, Marketing Automation, Customer Experience Management, Salesforce Automation, Others), By Deployment (Cloud, On-Premises), By Application (Customer Management, Marketing and Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032
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Customer Relationship Management Market Size, Share, and Analysis, By Solution (Social Media Monitoring, Customer Service, CRM Analytics, Marketing Automation, Customer Experience Management, Salesforce Automation, Others), By Deployment (Cloud, On-Premises), By Application (Customer Management, Marketing and Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032
PRODUCT OVERVIEW:
Customer Relationship Management software aids in managing, arranging and observing business operations for enhancing the satisfaction of customer. The adoption of using advanced technologies like artificial intelligence, Internet of Things (IoT), and big data is increasing and is expected to boost the demand for software. Due to the easiness for accessing and combination of cloud-based customer relationship management software is expected to be having high demand.
MARKET HIGHLIGHTS
Customer Relationship Management Market is expected to project a CAGR of 13.4% during the forecast period, 2022-2032
Customer Relationship Management Market is expected to reach USD 259 billion, growing at a CAGR of 13.4% during forecast period. Customer Relationship Management is way which aids companies to enhance existing customer relationships and for involving new customers. Customer relationship management helps in making the communication process easy with customer by improving the satisfaction regarding the product or service. Customer relationship management is helpful for organizing in tracking the relevant information like finding leads, increase sales, retain customers and closing deals.
CUSTOMER RELATIONSHIP MANAGEMENT MARKET SEGMENTATION:
Cloud segment is expected to grow with high CAGR during the forecast period
Customer Relationship Management Market is classified based on the Deployment into Cloud, On-Premises. The Cloud segment is expected to dominate the market in forecast period. Computing provides benefits like high flexibility, real-time access, cost-effectiveness, and low maintenance costs. With the collaborations, governments are focusing on improving their presence online through redesigning their websites and confirming the presence of personalized content which are expected to drive the growth of the market during the forecast period.
Large Enterprises segment expected to grow with high CAGR during the forecast period
Customer Relationship Management Market is classified based on the Enterprise Size into Large Enterprise, SMEs. The large enterprises segment is expected to dominate the market in forecast period. Due to the presence of several operational departments in large organizations, customer relationship management solutions are used to aid combining the customer data with business process management and letting the users to communicate with their sales, and marketing, customer support processes, which are expected to drive the growth of the market during the forecast period.
MARKET DYNAMICS:
Growth Drivers
Digital Transformation is Expected to Boost the Growth of the Market
Growing Remote Working is Expected to Boost the Growth of the Market
Restraint
Data Leak May Restrain the Growth of the Market
CUSTOMER RELATIONSHIP MANAGEMENT MARKET
Key Players Covered:
Customer Relationship Management Market Size, Share, and Analysis, By Solution (Social Media Monitoring, Customer Service, CRM Analytics, Marketing Automation, Customer Experience Management, Salesforce Automation, Others), By Deployment (Cloud, On-Premises), By Application (Customer Management, Marketing and Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032
PRODUCT OVERVIEW:
Customer Relationship Management software aids in managing, arranging and observing business operations for enhancing the satisfaction of customer. The adoption of using advanced technologies like artificial intelligence, Internet of Things (IoT), and big data is increasing and is expected to boost the demand for software. Due to the easiness for accessing and combination of cloud-based customer relationship management software is expected to be having high demand.
MARKET HIGHLIGHTS
Customer Relationship Management Market is expected to project a CAGR of 13.4% during the forecast period, 2022-2032
Customer Relationship Management Market is expected to reach USD 259 billion, growing at a CAGR of 13.4% during forecast period. Customer Relationship Management is way which aids companies to enhance existing customer relationships and for involving new customers. Customer relationship management helps in making the communication process easy with customer by improving the satisfaction regarding the product or service. Customer relationship management is helpful for organizing in tracking the relevant information like finding leads, increase sales, retain customers and closing deals.
CUSTOMER RELATIONSHIP MANAGEMENT MARKET SEGMENTATION:
Cloud segment is expected to grow with high CAGR during the forecast period
Customer Relationship Management Market is classified based on the Deployment into Cloud, On-Premises. The Cloud segment is expected to dominate the market in forecast period. Computing provides benefits like high flexibility, real-time access, cost-effectiveness, and low maintenance costs. With the collaborations, governments are focusing on improving their presence online through redesigning their websites and confirming the presence of personalized content which are expected to drive the growth of the market during the forecast period.
Large Enterprises segment expected to grow with high CAGR during the forecast period
Customer Relationship Management Market is classified based on the Enterprise Size into Large Enterprise, SMEs. The large enterprises segment is expected to dominate the market in forecast period. Due to the presence of several operational departments in large organizations, customer relationship management solutions are used to aid combining the customer data with business process management and letting the users to communicate with their sales, and marketing, customer support processes, which are expected to drive the growth of the market during the forecast period.
MARKET DYNAMICS:
Growth Drivers
Digital Transformation is Expected to Boost the Growth of the Market
Growing Remote Working is Expected to Boost the Growth of the Market
Restraint
Data Leak May Restrain the Growth of the Market
CUSTOMER RELATIONSHIP MANAGEMENT MARKET
Key Players Covered:
- IBM
- Oracle
- Adobe
- Microsoft
- Creatio
- Insightly, Inc.
- Salesforce.com
- Zoho Corporation Pvt. Ltd.
- Copper CRM, Inc.
- NetSuite Inc
- HubSpot
- Pipedrive
- SYNNEX Corporation
- SugarCRM
- Zendesk
- SAP
- Other Prominent Players (Company Overview, Business Strategy, Key Product Offerings, Financial Performance, Key Performance Indicators, Risk Analysis, Recent Development, Regional Presence, SWOT Analysis)
- Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
- Provision of market value (USD Billion) data for each segment and sub-segment
- Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
- Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
- Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
- Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
- The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
- Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
- Provides insight into the market through Value Chain
- Market dynamics scenario, along with growth opportunities of the market in the years to come
- 3-month post-sales analyst support.
1. EXECUTIVE SUMMARY
1.1. Regional Market Share
1.2. Business Trends
1.3. Customer Relationship Management Market: COVID-19 Outbreak
1.4. Regional Trends
1.5. Segmentation Snapshot
2. RESEARCH METHODOLOGY
2.1. Research Objective
2.2. Research Approach
2.3. Data Sourcing and Methodology
2.4. Primary Research
2.5. Secondary Research
2.5.1. Paid Sources
2.5.2. Public Sources
2.6. Market Size Estimation and Data Triangulation
3. MARKET CHARACTERISTICS
3.1. Market Definition
3.2. Customer Relationship Management Market: COVID-19 Impact
3.3. Key Segmentations
3.4. Key Developments
3.5. Allied Industry Data
4. CUSTOMER RELATIONSHIP MANAGEMENT MARKET – INDUSTRY INSIGHTS
4.1. Industry Segmentation
4.2. COVID-19 overview on world economy
4.3. Industry ecosystem Channel analysis
4.4. Innovation & Sustainability
5. MACROECONOMIC INDICATORS
6. RECENT DEVELOPMENTS
7. MARKET DYNAMICS
7.1. Introduction
7.2. Growth Drivers
7.3. Market Opportunities
7.4. Market Restraints
7.5. Market Trends
8. RISK ANALYSIS
9. MARKET ANALYSIS
9.1. Porters Five Forces
9.2. PEST Analysis
9.2.1. Political
9.2.2. Economic
9.2.3. Social
9.2.4. Technological
10. CUSTOMER RELATIONSHIP MANAGEMENT MARKET
10.1. Overview
10.2. Historical Analysis (2016-2021)
10.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
11. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
11.1. Overview
11.2. Key Findings
11.3. Market Segmentation
11.3.1. By Solution
11.3.1.1. Social Media Monitoring
11.3.1.1.1. By Value (USD Million) 2022-2032F
11.3.1.1.2. Market Share (%) 2022-2032F
11.3.1.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.2. Customer Service
11.3.1.2.1. By Value (USD Million) 2022-2032F
11.3.1.2.2. Market Share (%) 2022-2032F
11.3.1.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.3. CRM Analytics
11.3.1.3.1. By Value (USD Million) 2022-2032F
11.3.1.3.2. Market Share (%) 2022-2032F
11.3.1.3.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.4. Marketing Automation
11.3.1.4.1. By Value (USD Million) 2022-2032F
11.3.1.4.2. Market Share (%) 2022-2032F
11.3.1.4.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.5. Customer Experience Management
11.3.1.5.1. By Value (USD Million) 2022-2032F
11.3.1.5.2. Market Share (%) 2022-2032F
11.3.1.5.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.6. Salesforce Automation
11.3.1.6.1. By Value (USD Million) 2022-2032F
11.3.1.6.2. Market Share (%) 2022-2032F
11.3.1.6.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.7. Others
11.3.1.7.1. By Value (USD Million) 2022-2032F
11.3.1.7.2. Market Share (%) 2022-2032F
11.3.1.7.3. Y-o-Y Growth (%) 2022-2032F
11.3.2. By Deployment
11.3.2.1. Cloud
11.3.2.1.1. By Value (USD Million) 2022-2032F
11.3.2.1.2. Market Share (%) 2022-2032F
11.3.2.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.2.2. On-Premises
11.3.2.2.1. By Value (USD Million) 2022-2032F
11.3.2.2.2. Market Share (%) 2022-2032F
11.3.2.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.3. By Application
11.3.3.1. Customer Management
11.3.3.1.1. By Value (USD Million) 2022-2032F
11.3.3.1.2. Market Share (%) 2022-2032F
11.3.3.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.3.2. Marketing and Sales Automation
11.3.3.2.1. By Value (USD Million) 2022-2032F
11.3.3.2.2. Market Share (%) 2022-2032F
11.3.3.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.3.3. Lead Generation & Customer Retention
11.3.3.3.1. By Value (USD Million) 2022-2032F
11.3.3.3.2. Market Share (%) 2022-2032F
11.3.3.3.3. Y-o-Y Growth (%) 2022-2032F
11.3.3.4. Others
11.3.3.4.1. By Value (USD Million) 2022-2032F
11.3.3.4.2. Market Share (%) 2022-2032F
11.3.3.4.3. Y-o-Y Growth (%) 2022-2032F
11.3.4. By Enterprise Size
11.3.4.1. Large Enterprise
11.3.4.1.1. By Value (USD Million) 2022-2032F
11.3.4.1.2. Market Share (%) 2022-2032F
11.3.4.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.4.2. SMEs
11.3.4.2.1. By Value (USD Million) 2022-2032F
11.3.4.2.2. Market Share (%) 2022-2032F
11.3.4.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.5. By End Use
11.3.5.1. Finance
11.3.5.1.1. By Value (USD Million) 2022-2032F
11.3.5.1.2. Market Share (%) 2022-2032F
11.3.5.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.2. IT
11.3.5.2.1. By Value (USD Million) 2022-2032F
11.3.5.2.2. Market Share (%) 2022-2032F
11.3.5.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.3. Manufacturing
11.3.5.3.1. By Value (USD Million) 2022-2032F
11.3.5.3.2. Market Share (%) 2022-2032F
11.3.5.3.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.4. Construction
11.3.5.4.1. By Value (USD Million) 2022-2032F
11.3.5.4.2. Market Share (%) 2022-2032F
11.3.5.4.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.5. Government
11.3.5.5.1. By Value (USD Million) 2022-2032F
11.3.5.5.2. Market Share (%) 2022-2032F
11.3.5.5.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.6. Education
11.3.5.6.1. By Value (USD Million) 2022-2032F
11.3.5.6.2. Market Share (%) 2022-2032F
11.3.5.6.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.7. Distribution
11.3.5.7.1. By Value (USD Million) 2022-2032F
11.3.5.7.2. Market Share (%) 2022-2032F
11.3.5.7.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.8. Healthcare
11.3.5.8.1. By Value (USD Million) 2022-2032F
11.3.5.8.2. Market Share (%) 2022-2032F
11.3.5.8.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.9. Retail
11.3.5.9.1. By Value (USD Million) 2022-2032F
11.3.5.9.2. Market Share (%) 2022-2032F
11.3.5.9.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.10. Others
11.3.5.10.1. By Value (USD Million) 2022-2032F
11.3.5.10.2. Market Share (%) 2022-2032F
11.3.5.10.3. Y-o-Y Growth (%) 2022-2032F
12. NORTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
12.1. Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1. By Solution
12.3.2. By Deployment
12.3.3. By Application
12.3.4. By Enterprise Size
12.3.5. By End Use
12.4. Country
12.4.1. United States
12.4.2. Canada
13. EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
13.1. Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1. By Solution
13.3.2. By Deployment
13.3.3. By Application
13.3.4. By Enterprise Size
13.3.5. By End Use
13.4. Country
13.4.1. Germany
13.4.2. United Kingdom
13.4.3. France
13.4.4. Italy
13.4.5. Spain
13.4.6. Russia
13.4.7. Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
14. ASIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
14.1. Overview
14.2. Key Findings
14.3. Market Segmentation
14.3.1. By Solution
14.3.2. By Deployment
14.3.3. By Application
14.3.4. By Enterprise Size
14.3.5. By End Use
14.4. Country
14.4.1. India
14.4.2. China
14.4.3. South Korea
14.4.4. Japan
14.4.5. Rest of APAC
15. MIDDLE EAST AND AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
15.1. Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1. By Solution
15.3.2. By Deployment
15.3.3. By Application
15.3.4. By Enterprise Size
15.3.5. By End Use
15.4. Country
15.4.1. Israel
15.4.2. GCC
15.4.3. North Africa
15.4.4. South Africa
15.4.5. Rest of Middle East and Africa
16. LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
16.1. Overview
16.2. Key Findings
16.3. Market Segmentation
16.3.1. By Solution
16.3.2. By Deployment
16.3.3. By Application
16.3.4. By Enterprise Size
16.3.5. By End Use
16.4. Country
16.4.1. Mexico
16.4.2. Brazil
16.4.3. Rest of Latin America
17. COMPETITIVE LANDSCAPE
17.1. Company market share, 2021
17.2. Key player overview
17.3. Key stakeholders
18. COMPANY PROFILES
18.1. IBM
18.1.1. Company Overview
18.1.2. Financial Overview
18.1.3. Key Product; Analysis
18.1.4. Company Assessment
18.1.4.1. Product Portfolio
18.1.4.2. Key Clients
18.1.4.3. Market Share
18.1.4.4. Recent News & Development (Last 3 Yrs.)
18.1.4.5. Executive Team
18.2. Oracle
18.3. Adobe
18.4. Microsoft
18.5. Creatio
18.6. Insightly, Inc.
18.7. Salesforce.com
18.8. Zoho Corporation Pvt. Ltd.
18.9. Copper CRM, Inc.
18.10. NetSuite Inc
18.11. HubSpot
18.12. Pipedrive
18.13. SYNNEX Corporation
18.14. SugarCRM
18.15. Zendesk
18.16. SAP
18.17. Other Prominent Players
19. APPENDIX
20. CONSULTANT RECOMMENDATION
1.1. Regional Market Share
1.2. Business Trends
1.3. Customer Relationship Management Market: COVID-19 Outbreak
1.4. Regional Trends
1.5. Segmentation Snapshot
2. RESEARCH METHODOLOGY
2.1. Research Objective
2.2. Research Approach
2.3. Data Sourcing and Methodology
2.4. Primary Research
2.5. Secondary Research
2.5.1. Paid Sources
2.5.2. Public Sources
2.6. Market Size Estimation and Data Triangulation
3. MARKET CHARACTERISTICS
3.1. Market Definition
3.2. Customer Relationship Management Market: COVID-19 Impact
3.3. Key Segmentations
3.4. Key Developments
3.5. Allied Industry Data
4. CUSTOMER RELATIONSHIP MANAGEMENT MARKET – INDUSTRY INSIGHTS
4.1. Industry Segmentation
4.2. COVID-19 overview on world economy
4.3. Industry ecosystem Channel analysis
4.4. Innovation & Sustainability
5. MACROECONOMIC INDICATORS
6. RECENT DEVELOPMENTS
7. MARKET DYNAMICS
7.1. Introduction
7.2. Growth Drivers
7.3. Market Opportunities
7.4. Market Restraints
7.5. Market Trends
8. RISK ANALYSIS
9. MARKET ANALYSIS
9.1. Porters Five Forces
9.2. PEST Analysis
9.2.1. Political
9.2.2. Economic
9.2.3. Social
9.2.4. Technological
10. CUSTOMER RELATIONSHIP MANAGEMENT MARKET
10.1. Overview
10.2. Historical Analysis (2016-2021)
10.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
11. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
11.1. Overview
11.2. Key Findings
11.3. Market Segmentation
11.3.1. By Solution
11.3.1.1. Social Media Monitoring
11.3.1.1.1. By Value (USD Million) 2022-2032F
11.3.1.1.2. Market Share (%) 2022-2032F
11.3.1.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.2. Customer Service
11.3.1.2.1. By Value (USD Million) 2022-2032F
11.3.1.2.2. Market Share (%) 2022-2032F
11.3.1.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.3. CRM Analytics
11.3.1.3.1. By Value (USD Million) 2022-2032F
11.3.1.3.2. Market Share (%) 2022-2032F
11.3.1.3.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.4. Marketing Automation
11.3.1.4.1. By Value (USD Million) 2022-2032F
11.3.1.4.2. Market Share (%) 2022-2032F
11.3.1.4.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.5. Customer Experience Management
11.3.1.5.1. By Value (USD Million) 2022-2032F
11.3.1.5.2. Market Share (%) 2022-2032F
11.3.1.5.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.6. Salesforce Automation
11.3.1.6.1. By Value (USD Million) 2022-2032F
11.3.1.6.2. Market Share (%) 2022-2032F
11.3.1.6.3. Y-o-Y Growth (%) 2022-2032F
11.3.1.7. Others
11.3.1.7.1. By Value (USD Million) 2022-2032F
11.3.1.7.2. Market Share (%) 2022-2032F
11.3.1.7.3. Y-o-Y Growth (%) 2022-2032F
11.3.2. By Deployment
11.3.2.1. Cloud
11.3.2.1.1. By Value (USD Million) 2022-2032F
11.3.2.1.2. Market Share (%) 2022-2032F
11.3.2.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.2.2. On-Premises
11.3.2.2.1. By Value (USD Million) 2022-2032F
11.3.2.2.2. Market Share (%) 2022-2032F
11.3.2.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.3. By Application
11.3.3.1. Customer Management
11.3.3.1.1. By Value (USD Million) 2022-2032F
11.3.3.1.2. Market Share (%) 2022-2032F
11.3.3.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.3.2. Marketing and Sales Automation
11.3.3.2.1. By Value (USD Million) 2022-2032F
11.3.3.2.2. Market Share (%) 2022-2032F
11.3.3.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.3.3. Lead Generation & Customer Retention
11.3.3.3.1. By Value (USD Million) 2022-2032F
11.3.3.3.2. Market Share (%) 2022-2032F
11.3.3.3.3. Y-o-Y Growth (%) 2022-2032F
11.3.3.4. Others
11.3.3.4.1. By Value (USD Million) 2022-2032F
11.3.3.4.2. Market Share (%) 2022-2032F
11.3.3.4.3. Y-o-Y Growth (%) 2022-2032F
11.3.4. By Enterprise Size
11.3.4.1. Large Enterprise
11.3.4.1.1. By Value (USD Million) 2022-2032F
11.3.4.1.2. Market Share (%) 2022-2032F
11.3.4.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.4.2. SMEs
11.3.4.2.1. By Value (USD Million) 2022-2032F
11.3.4.2.2. Market Share (%) 2022-2032F
11.3.4.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.5. By End Use
11.3.5.1. Finance
11.3.5.1.1. By Value (USD Million) 2022-2032F
11.3.5.1.2. Market Share (%) 2022-2032F
11.3.5.1.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.2. IT
11.3.5.2.1. By Value (USD Million) 2022-2032F
11.3.5.2.2. Market Share (%) 2022-2032F
11.3.5.2.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.3. Manufacturing
11.3.5.3.1. By Value (USD Million) 2022-2032F
11.3.5.3.2. Market Share (%) 2022-2032F
11.3.5.3.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.4. Construction
11.3.5.4.1. By Value (USD Million) 2022-2032F
11.3.5.4.2. Market Share (%) 2022-2032F
11.3.5.4.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.5. Government
11.3.5.5.1. By Value (USD Million) 2022-2032F
11.3.5.5.2. Market Share (%) 2022-2032F
11.3.5.5.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.6. Education
11.3.5.6.1. By Value (USD Million) 2022-2032F
11.3.5.6.2. Market Share (%) 2022-2032F
11.3.5.6.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.7. Distribution
11.3.5.7.1. By Value (USD Million) 2022-2032F
11.3.5.7.2. Market Share (%) 2022-2032F
11.3.5.7.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.8. Healthcare
11.3.5.8.1. By Value (USD Million) 2022-2032F
11.3.5.8.2. Market Share (%) 2022-2032F
11.3.5.8.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.9. Retail
11.3.5.9.1. By Value (USD Million) 2022-2032F
11.3.5.9.2. Market Share (%) 2022-2032F
11.3.5.9.3. Y-o-Y Growth (%) 2022-2032F
11.3.5.10. Others
11.3.5.10.1. By Value (USD Million) 2022-2032F
11.3.5.10.2. Market Share (%) 2022-2032F
11.3.5.10.3. Y-o-Y Growth (%) 2022-2032F
12. NORTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
12.1. Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1. By Solution
12.3.2. By Deployment
12.3.3. By Application
12.3.4. By Enterprise Size
12.3.5. By End Use
12.4. Country
12.4.1. United States
12.4.2. Canada
13. EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
13.1. Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1. By Solution
13.3.2. By Deployment
13.3.3. By Application
13.3.4. By Enterprise Size
13.3.5. By End Use
13.4. Country
13.4.1. Germany
13.4.2. United Kingdom
13.4.3. France
13.4.4. Italy
13.4.5. Spain
13.4.6. Russia
13.4.7. Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
14. ASIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
14.1. Overview
14.2. Key Findings
14.3. Market Segmentation
14.3.1. By Solution
14.3.2. By Deployment
14.3.3. By Application
14.3.4. By Enterprise Size
14.3.5. By End Use
14.4. Country
14.4.1. India
14.4.2. China
14.4.3. South Korea
14.4.4. Japan
14.4.5. Rest of APAC
15. MIDDLE EAST AND AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
15.1. Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1. By Solution
15.3.2. By Deployment
15.3.3. By Application
15.3.4. By Enterprise Size
15.3.5. By End Use
15.4. Country
15.4.1. Israel
15.4.2. GCC
15.4.3. North Africa
15.4.4. South Africa
15.4.5. Rest of Middle East and Africa
16. LATIN AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE & FORECAST 2022A-2032F
16.1. Overview
16.2. Key Findings
16.3. Market Segmentation
16.3.1. By Solution
16.3.2. By Deployment
16.3.3. By Application
16.3.4. By Enterprise Size
16.3.5. By End Use
16.4. Country
16.4.1. Mexico
16.4.2. Brazil
16.4.3. Rest of Latin America
17. COMPETITIVE LANDSCAPE
17.1. Company market share, 2021
17.2. Key player overview
17.3. Key stakeholders
18. COMPANY PROFILES
18.1. IBM
18.1.1. Company Overview
18.1.2. Financial Overview
18.1.3. Key Product; Analysis
18.1.4. Company Assessment
18.1.4.1. Product Portfolio
18.1.4.2. Key Clients
18.1.4.3. Market Share
18.1.4.4. Recent News & Development (Last 3 Yrs.)
18.1.4.5. Executive Team
18.2. Oracle
18.3. Adobe
18.4. Microsoft
18.5. Creatio
18.6. Insightly, Inc.
18.7. Salesforce.com
18.8. Zoho Corporation Pvt. Ltd.
18.9. Copper CRM, Inc.
18.10. NetSuite Inc
18.11. HubSpot
18.12. Pipedrive
18.13. SYNNEX Corporation
18.14. SugarCRM
18.15. Zendesk
18.16. SAP
18.17. Other Prominent Players
19. APPENDIX
20. CONSULTANT RECOMMENDATION
