Contact Center Outsourcing - Global Market Research and Forecast, 2015-2025
SUMMARY
The Contact Center Outsourcing report provides an independent information about the Contact Center Outsourcing industry supported by extensive research on factors such as industry segments size & trends, inhibitors, dynamics, drivers, opportunities & challenges, environment & policy, cost overview, porter’s five force analysis, and key companies profiles including business overview and recent development.
The report would be based on industry data clearly referenced from authentic and reliable information sources such as statistics, industry associations, website of ministry and companies etc, market research reports, magazines, trade journals, annual reports, presentations, telephone interview etc.
The report includes regions as follows:
North America
The Contact Center Outsourcing report provides an independent information about the Contact Center Outsourcing industry supported by extensive research on factors such as industry segments size & trends, inhibitors, dynamics, drivers, opportunities & challenges, environment & policy, cost overview, porter’s five force analysis, and key companies profiles including business overview and recent development.
The report would be based on industry data clearly referenced from authentic and reliable information sources such as statistics, industry associations, website of ministry and companies etc, market research reports, magazines, trade journals, annual reports, presentations, telephone interview etc.
The report includes regions as follows:
North America
- US
- Canada
- Mexico
- UK
- Sweden
- Germany
- Spain
- Russia
- France
- Rest of Europe
- China
- Japan
- India
- Korea
- Australia
- Southeast Asia
- Rest of Asia & Pacific
- Latin America
- Middle East
- Africa
1 EXECUTIVE SUMMARY
2 METHODOLOGY
3 TRENDS AND DRIVERS
3.1 Contact Center Outsourcing Market Size and Trends
3.2 Opportunities in Contact Center Outsourcing
3.3 Market Inhibitors
4 MARKET DYNAMICS
4.1 Contact Center Outsourcing Industry Chain
4.2 Contact Center Outsourcing Cost Analysis
4.3 Contact Center Outsourcing Pricing Strategy
4.4 Distribution Structure
4.5 Enter Strategy
5 MARKET AND TECHNICAL CHALLENGES
5.1 Commercialization Stage
5.2 Economic Impact
5.3 Competitive landscape Overview
5.4 Regulatory/Government policy
6 PORTER’S FIVE FORCE ANALYSIS
6.1 Threat of New Entrants
6.2 Bargaining Power of Suppliers
6.3 Bargaining Power of Buyers
6.4 Threat of Substitute
6.5 Segment Rivalry
7 VALUE CHAIN ANALYSIS
7.1 Upstream Overview
7.2 Companies Distribution
7.3 Brand and Processing
7.4 Distribution Channel
8 CONTACT CENTER OUTSOURCING MARKET, BY TYPE
8.1 Overview
8.2 Market Size & Analysis, By Type
8.2.1 Email Support
8.2.2 Chat Support
8.2.3 Voice Over IP (VoIP)
8.2.4 Website Support
8.2.5 Others
9 GLOBAL MARKET, BY REGIONS
9.1 Global Market Size and Share by Regions
9.2 North America Market
9.2.1 US
9.2.1 Canada
9.2.1 Mexico
9.3 Europe Market
9.3.1 UK
9.3.2 Sweden
9.3.3 Germany
9.3.4 Spain
9.3.5 Russia
9.3.6 France
9.3.7 Rest of Europe
9.4 Asia & Pacific Market
9.4.1 China
9.4.2 Japan
9.4.3 India
9.4.4 Korea
9.4.5 Australia
9.4.6 Southeast Asia
9.4.7 Rest of Asia & Pacific
9.5 LAMEA Market
9.5.1 Latin America
9.5.2 Middle East
9.5.3 Africa
10 TOP COMPANY
10.1 IBM
10.1.1 Business Overview
10.1.2 Recent Development
10.2 HP
10.3 Sitel
10.4 Teleperformance
10.5 Xerox Corporation
10.6 CGS Inc
10.7 HGS
10.8 Datamark, Inc
10.9 Infinit Contact
10.10 Five9
10.11 VADS
10.12 Alorica
10.13 Invensis
10.14 Transcosmos
11 MARKET FORECAST
11.1 Global Market Forecast
11.3 Market Forecast by Type
11.3 Market Forecast by Region
12 CONCLUSION
2 METHODOLOGY
3 TRENDS AND DRIVERS
3.1 Contact Center Outsourcing Market Size and Trends
3.2 Opportunities in Contact Center Outsourcing
3.3 Market Inhibitors
4 MARKET DYNAMICS
4.1 Contact Center Outsourcing Industry Chain
4.2 Contact Center Outsourcing Cost Analysis
4.3 Contact Center Outsourcing Pricing Strategy
4.4 Distribution Structure
4.5 Enter Strategy
5 MARKET AND TECHNICAL CHALLENGES
5.1 Commercialization Stage
5.2 Economic Impact
5.3 Competitive landscape Overview
5.4 Regulatory/Government policy
6 PORTER’S FIVE FORCE ANALYSIS
6.1 Threat of New Entrants
6.2 Bargaining Power of Suppliers
6.3 Bargaining Power of Buyers
6.4 Threat of Substitute
6.5 Segment Rivalry
7 VALUE CHAIN ANALYSIS
7.1 Upstream Overview
7.2 Companies Distribution
7.3 Brand and Processing
7.4 Distribution Channel
8 CONTACT CENTER OUTSOURCING MARKET, BY TYPE
8.1 Overview
8.2 Market Size & Analysis, By Type
8.2.1 Email Support
8.2.2 Chat Support
8.2.3 Voice Over IP (VoIP)
8.2.4 Website Support
8.2.5 Others
9 GLOBAL MARKET, BY REGIONS
9.1 Global Market Size and Share by Regions
9.2 North America Market
9.2.1 US
9.2.1 Canada
9.2.1 Mexico
9.3 Europe Market
9.3.1 UK
9.3.2 Sweden
9.3.3 Germany
9.3.4 Spain
9.3.5 Russia
9.3.6 France
9.3.7 Rest of Europe
9.4 Asia & Pacific Market
9.4.1 China
9.4.2 Japan
9.4.3 India
9.4.4 Korea
9.4.5 Australia
9.4.6 Southeast Asia
9.4.7 Rest of Asia & Pacific
9.5 LAMEA Market
9.5.1 Latin America
9.5.2 Middle East
9.5.3 Africa
10 TOP COMPANY
10.1 IBM
10.1.1 Business Overview
10.1.2 Recent Development
10.2 HP
10.3 Sitel
10.4 Teleperformance
10.5 Xerox Corporation
10.6 CGS Inc
10.7 HGS
10.8 Datamark, Inc
10.9 Infinit Contact
10.10 Five9
10.11 VADS
10.12 Alorica
10.13 Invensis
10.14 Transcosmos
11 MARKET FORECAST
11.1 Global Market Forecast
11.3 Market Forecast by Type
11.3 Market Forecast by Region
12 CONCLUSION
LIST OF TABLES
Table Methodology Overview
Table Global Contact Center Outsourcing Market Size By Type, 2015-2019, in USD Million
Table Global Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table North America Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table Europe Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table Asia & Pacific Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table LAMEA Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table Global Contact Center Outsourcing Market Forecast By Type, 2020-2025, in USD Million
Table Global Contact Center Outsourcing Market Forecast By Region, 2020-2025, in USD Million
Table Methodology Overview
Table Global Contact Center Outsourcing Market Size By Type, 2015-2019, in USD Million
Table Global Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table North America Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table Europe Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table Asia & Pacific Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table LAMEA Contact Center Outsourcing Market Size By Region, 2015-2019, in USD Million
Table Global Contact Center Outsourcing Market Forecast By Type, 2020-2025, in USD Million
Table Global Contact Center Outsourcing Market Forecast By Region, 2020-2025, in USD Million
LIST OF FIGURES
Figure Global Contact Center Outsourcing Market Size, 2015-2019, in USD Million
Figure Global Contact Center Outsourcing Market Trend, 2020-2025, in USD Million
Figure Industry Chain Overview
Figure Contact Center OutsourcingCost Structure List
Figure Pricing Strategy List
Figure Global Contact Center Outsourcing Market Share By Type in 2019, in USD Million
Figure Email Support Market Size, 2015-2019, in USD Million
Figure Chat Support Market Size, 2015-2019, in USD Million
Figure Voice Over IP (VoIP) Market Size, 2015-2019, in USD Million
Figure Website Support Market Size, 2015-2019, in USD Million
Figure Others Market Size, 2015-2019, in USD Million
Figure US Market Size, 2015-2019, in USD Million
Figure Canada Market Size, 2015-2019, in USD Million
Figure Mexico Market Size, 2015-2019, in USD Million
Figure UK Market Size, 2015-2019, in USD Million
Figure Sweden Market Size, 2015-2019, in USD Million
Figure Germany Market Size, 2015-2019, in USD Million
Figure Spain Market Size, 2015-2019, in USD Million
Figure Russia Market Size, 2015-2019, in USD Million
Figure France Market Size, 2015-2019, in USD Million
Figure Rest of Europe Market Size, 2015-2019, in USD Million
Figure China Market Size, 2015-2019, in USD Million
Figure Japan Market Size, 2015-2019, in USD Million
Figure India Market Size, 2015-2019, in USD Million
Figure Korea Market Size, 2015-2019, in USD Million
Figure Australia Market Size, 2015-2019, in USD Million
Figure Southeast Asia Market Size, 2015-2019, in USD Million
Figure Rest of Asia & Pacific Market Size, 2015-2019, in USD Million
Figure Latin America Market Size, 2015-2019, in USD Million
Figure Middle East Market Size, 2015-2019, in USD Million
Figure Africa Market Size, 2015-2019, in USD Million
Figure Global Contact Center Outsourcing Market Forecast, 2020-2025, in USD Million
Figure Global Contact Center Outsourcing Market Size, 2015-2019, in USD Million
Figure Global Contact Center Outsourcing Market Trend, 2020-2025, in USD Million
Figure Industry Chain Overview
Figure Contact Center OutsourcingCost Structure List
Figure Pricing Strategy List
Figure Global Contact Center Outsourcing Market Share By Type in 2019, in USD Million
Figure Email Support Market Size, 2015-2019, in USD Million
Figure Chat Support Market Size, 2015-2019, in USD Million
Figure Voice Over IP (VoIP) Market Size, 2015-2019, in USD Million
Figure Website Support Market Size, 2015-2019, in USD Million
Figure Others Market Size, 2015-2019, in USD Million
Figure US Market Size, 2015-2019, in USD Million
Figure Canada Market Size, 2015-2019, in USD Million
Figure Mexico Market Size, 2015-2019, in USD Million
Figure UK Market Size, 2015-2019, in USD Million
Figure Sweden Market Size, 2015-2019, in USD Million
Figure Germany Market Size, 2015-2019, in USD Million
Figure Spain Market Size, 2015-2019, in USD Million
Figure Russia Market Size, 2015-2019, in USD Million
Figure France Market Size, 2015-2019, in USD Million
Figure Rest of Europe Market Size, 2015-2019, in USD Million
Figure China Market Size, 2015-2019, in USD Million
Figure Japan Market Size, 2015-2019, in USD Million
Figure India Market Size, 2015-2019, in USD Million
Figure Korea Market Size, 2015-2019, in USD Million
Figure Australia Market Size, 2015-2019, in USD Million
Figure Southeast Asia Market Size, 2015-2019, in USD Million
Figure Rest of Asia & Pacific Market Size, 2015-2019, in USD Million
Figure Latin America Market Size, 2015-2019, in USD Million
Figure Middle East Market Size, 2015-2019, in USD Million
Figure Africa Market Size, 2015-2019, in USD Million
Figure Global Contact Center Outsourcing Market Forecast, 2020-2025, in USD Million