China Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (KPO, Human Resource, Finance & Accounting), By Outsourcing Type, By Deployment, By Application, And Segment Forecasts, 2025 - 2030
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China Business Process Outsourcing Market Growth & Trends
The China business process outsourcing market size is anticipated treach USD 38.38 billion by 2030, according ta new report by Grand View Research, Inc. The market is projected tgrow at a CAGR of 12.0% from 2025 t2030. The market has been driven by several factors including international trade agreement, an increase in job opportunities by providing BPO-specific education tgraduates, and the growing demand for outsourcing in BFSI, IT & telecommunication, and human resource domains. Despite the lack of English proficiency in China, the country has developed strong educational reforms tcreate millions of outsourcing jobs. Investments by educational institutions ttrain students for the BPO industry have provided growth opportunities.
For instance, M&Y Global Services, an outsourcing company in China, in collaboration with educational institutes Shanghai Zhanjiang Institute for Education and Beijing Jade Bird Information Technology Training Centre, is training students with BPO skill sets. Such initiatives by key companies are expected tpave way for the market growth over the forecast period. Furthermore, BPO involves contracting operations and responsibilities for a specific business function from an external service provider. As a result, a rise in demand for BPO services owing tbenefits like reduced costs, increased flexibility, and enhanced service quality are expected toffer growth prospects for the market.
Moreover, BPO allows organizations trefocus on their core business competencies tdeliver incremental value ttheir customers, which drives the demand from various end-use industries, such as BFSI, healthcare, manufacturing, and IT & telecommunications. For instance, financial institutions have collaborated with several BPO service providers for improved cost efficiency and ease of customer management across China. Also, BPO is an integral part of the BFSI business model catering tvarious domains of the financial sector, including asset management, phone banking, customer service, and investment management, among others. The outbreak of the COVID-19 pandemic has adversely affected several industries in China in H1 of 2020.
The lockdown and travel restrictions across the globe significantly led tsupply chain disruptions, impelling enterprises twork remotely. The pandemic alscreated challenges in outsourcing functions. BPO companies changed their business models by restructuring their Business Continuity Plans (BCPs) ta distributed workforce. This distributed workforce model helped companies thire a high-skilled workforce at a low cost and survive during the pandemic, as this allows companies thave employees’ different options and ways of working. This may include remote working teams, small in-house teams, or a mix of both. However, the lack of infrastructure equipment and data security risks are the major concerns that led ta decrease in work efficiency and delays in meeting project deadlines.
China Business Process Outsourcing Market Report Highlights
China Business Process Outsourcing Market Growth & Trends
The China business process outsourcing market size is anticipated treach USD 38.38 billion by 2030, according ta new report by Grand View Research, Inc. The market is projected tgrow at a CAGR of 12.0% from 2025 t2030. The market has been driven by several factors including international trade agreement, an increase in job opportunities by providing BPO-specific education tgraduates, and the growing demand for outsourcing in BFSI, IT & telecommunication, and human resource domains. Despite the lack of English proficiency in China, the country has developed strong educational reforms tcreate millions of outsourcing jobs. Investments by educational institutions ttrain students for the BPO industry have provided growth opportunities.
For instance, M&Y Global Services, an outsourcing company in China, in collaboration with educational institutes Shanghai Zhanjiang Institute for Education and Beijing Jade Bird Information Technology Training Centre, is training students with BPO skill sets. Such initiatives by key companies are expected tpave way for the market growth over the forecast period. Furthermore, BPO involves contracting operations and responsibilities for a specific business function from an external service provider. As a result, a rise in demand for BPO services owing tbenefits like reduced costs, increased flexibility, and enhanced service quality are expected toffer growth prospects for the market.
Moreover, BPO allows organizations trefocus on their core business competencies tdeliver incremental value ttheir customers, which drives the demand from various end-use industries, such as BFSI, healthcare, manufacturing, and IT & telecommunications. For instance, financial institutions have collaborated with several BPO service providers for improved cost efficiency and ease of customer management across China. Also, BPO is an integral part of the BFSI business model catering tvarious domains of the financial sector, including asset management, phone banking, customer service, and investment management, among others. The outbreak of the COVID-19 pandemic has adversely affected several industries in China in H1 of 2020.
The lockdown and travel restrictions across the globe significantly led tsupply chain disruptions, impelling enterprises twork remotely. The pandemic alscreated challenges in outsourcing functions. BPO companies changed their business models by restructuring their Business Continuity Plans (BCPs) ta distributed workforce. This distributed workforce model helped companies thire a high-skilled workforce at a low cost and survive during the pandemic, as this allows companies thave employees’ different options and ways of working. This may include remote working teams, small in-house teams, or a mix of both. However, the lack of infrastructure equipment and data security risks are the major concerns that led ta decrease in work efficiency and delays in meeting project deadlines.
China Business Process Outsourcing Market Report Highlights
- The customer service segment is expected tgrow at a significant CAGR during the forecast period
- The growing establishment of customer service centers that necessitate online and offline technical support is expected tdrive the demand for BPO services in China
- IT & telecommunication was the dominant end-use segment in 2024. The segment is anticipated tretain its leading position in the market throughout the forecast period
- Infrastructure and service delivery costs are anticipated tincrease; thus, outsourcing of non-core and critical business functions remains vital
- This enables telecom companies tfocus on innovation, improve business efficiency, and offer enhanced customer experiences
CHAPTER 1. METHODOLOGY AND SCOPE
1.1. Methodology segmentation & scope
1.2. Market Definitions
1.3. Research Methodology
1.3.1. Information Procurement
1.3.2. Information or Data Analysis
1.3.3. Market Formulation & Data Visualization
1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
1.4.1. List of Data Sources
CHAPTER 2. EXECUTIVE SUMMARY
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
CHAPTER 3. CHINA BUSINESS PROCESS OUTSOURCING VARIABLES, TRENDS & SCOPE
3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Drivers Analysis
3.3.2. Market Restraints Analysis
3.3.3. Industry Opportunities
3.4. China Business Process Outsourcing Analysis Tools
3.4.1. Porter’s Analysis
3.4.1.1. Bargaining power of the suppliers
3.4.1.2. Bargaining power of the buyers
3.4.1.3. Threats of substitution
3.4.1.4. Threats from new entrants
3.4.2. PESTEL Analysis
3.4.2.1. Political landscape
3.4.2.2. Economic and Social landscape
3.4.2.3. Technological landscape
3.4.2.4. Environmental landscape
3.4.2.5. Legal landscape
CHAPTER 4. CHINA BUSINESS PROCESS OUTSOURCING MARKET: SERVICE TYPE ESTIMATES & TREND ANALYSIS
4.1. Segment Dashboard
4.2. China Business Process Outsourcing: Service Type Movement Analysis, USD Billion, 2023 & 2030
4.3. Finance & Accounting
4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.4. Human Resource
4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.5. KPO
4.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.6. Procurement
4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.7. Customer Services
4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.8. Sales & Marketing
4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.9. Logistics
4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.10. Training and Development Outsourcing
4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.11. Others
4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 5. CHINA BUSINESS PROCESS OUTSOURCING MARKET: OUTSOURCING TYPE ESTIMATES & TREND ANALYSIS
5.1. Segment Dashboard
5.2. China Business Process Outsourcing: Outsourcing Type Movement Analysis, USD Billion, 2023 & 2030
5.3. Onshore
5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.4. Offshore
5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.5. Nearshore
5.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 6. CHINA BUSINESS PROCESS OUTSOURCING MARKET: DEPLOYMENT ESTIMATES & TREND ANALYSIS
6.1. Segment Dashboard
6.2. China Business Process Outsourcing: Deployment Movement Analysis, USD Billion, 2024 & 2030
6.3. On premise
6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
6.4. Cloud
6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 7. CHINA BUSINESS PROCESS OUTSOURCING MARKET: APPLICATION ESTIMATES & TREND ANALYSIS
7.1. Segment Dashboard
7.2. China Business Process Outsourcing: Application Movement Analysis, USD Billion, 2024 & 2030
7.3. BFSI
7.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.4. Healthcare
7.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.5. Manufacturing
7.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.6. IT & Telecommunications
7.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.7. Retail
7.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.8. Government & Defense
7.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.9. Others
7.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 8. COMPETITIVE LANDSCAPE
8.1. Recent Developments & Impact Analysis by Key Market Participants
8.2. Company Categorization
8.3. Company Market Share Analysis
8.4. Company Heat Map Analysis
8.5. Strategy Mapping
8.5.1. Expansion
8.5.2. Mergers & Acquisition
8.5.3. Partnerships & Collaborations
8.5.4. New Product Launches
8.5.5. Research And Development
8.6. Company Profiles
8.6.1. Accenture
8.6.1.1. Participant’s Overview
8.6.1.2. Financial Performance
8.6.1.3. Product Benchmarking
8.6.1.4. Recent Developments
8.6.2. Amdocs
8.6.2.1. Participant’s Overview
8.6.2.2. Financial Performance
8.6.2.3. Product Benchmarking
8.6.2.4. Recent Developments
8.6.3. Capgemini SE
8.6.3.1. Participant’s Overview
8.6.3.2. Financial Performance
8.6.3.3. Product Benchmarking
8.6.3.4. Recent Developments
8.6.4. China Customer Relations Centers, Inc.
8.6.4.1. Participant’s Overview
8.6.4.2. Financial Performance
8.6.4.3. Product Benchmarking
8.6.4.4. Recent Developments
8.6.5. China Data Group Co., Ltd.
8.6.5.1. Participant’s Overview
8.6.5.2. Financial Performance
8.6.5.3. Product Benchmarking
8.6.5.4. Recent Developments
8.6.6. Chinasoft International Co., Ltd.
8.6.6.1. Participant’s Overview
8.6.6.2. Financial Performance
8.6.6.3. Product Benchmarking
8.6.6.4. Recent Developments
8.6.7. Infosys Ltd.
8.6.7.1. Participant’s Overview
8.6.7.2. Financial Performance
8.6.7.3. Product Benchmarking
8.6.7.4. Recent Developments
8.6.8. M&Y Global Services
8.6.8.1. Participant’s Overview
8.6.8.2. Financial Performance
8.6.8.3. Product Benchmarking
8.6.8.4. Recent Developments
8.6.9. Northking Information Technology Co., Ltd.
8.6.9.1. Participant’s Overview
8.6.9.2. Financial Performance
8.6.9.3. Product Benchmarking
8.6.9.4. Recent Developments
8.6.10. Wipro Ltd.
8.6.10.1. Participant’s Overview
8.6.10.2. Financial Performance
8.6.10.3. Product Benchmarking
8.6.10.4. Recent Developments
1.1. Methodology segmentation & scope
1.2. Market Definitions
1.3. Research Methodology
1.3.1. Information Procurement
1.3.2. Information or Data Analysis
1.3.3. Market Formulation & Data Visualization
1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
1.4.1. List of Data Sources
CHAPTER 2. EXECUTIVE SUMMARY
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
CHAPTER 3. CHINA BUSINESS PROCESS OUTSOURCING VARIABLES, TRENDS & SCOPE
3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Drivers Analysis
3.3.2. Market Restraints Analysis
3.3.3. Industry Opportunities
3.4. China Business Process Outsourcing Analysis Tools
3.4.1. Porter’s Analysis
3.4.1.1. Bargaining power of the suppliers
3.4.1.2. Bargaining power of the buyers
3.4.1.3. Threats of substitution
3.4.1.4. Threats from new entrants
3.4.2. PESTEL Analysis
3.4.2.1. Political landscape
3.4.2.2. Economic and Social landscape
3.4.2.3. Technological landscape
3.4.2.4. Environmental landscape
3.4.2.5. Legal landscape
CHAPTER 4. CHINA BUSINESS PROCESS OUTSOURCING MARKET: SERVICE TYPE ESTIMATES & TREND ANALYSIS
4.1. Segment Dashboard
4.2. China Business Process Outsourcing: Service Type Movement Analysis, USD Billion, 2023 & 2030
4.3. Finance & Accounting
4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.4. Human Resource
4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.5. KPO
4.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.6. Procurement
4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.7. Customer Services
4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.8. Sales & Marketing
4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.9. Logistics
4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.10. Training and Development Outsourcing
4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.11. Others
4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 5. CHINA BUSINESS PROCESS OUTSOURCING MARKET: OUTSOURCING TYPE ESTIMATES & TREND ANALYSIS
5.1. Segment Dashboard
5.2. China Business Process Outsourcing: Outsourcing Type Movement Analysis, USD Billion, 2023 & 2030
5.3. Onshore
5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.4. Offshore
5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.5. Nearshore
5.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 6. CHINA BUSINESS PROCESS OUTSOURCING MARKET: DEPLOYMENT ESTIMATES & TREND ANALYSIS
6.1. Segment Dashboard
6.2. China Business Process Outsourcing: Deployment Movement Analysis, USD Billion, 2024 & 2030
6.3. On premise
6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
6.4. Cloud
6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 7. CHINA BUSINESS PROCESS OUTSOURCING MARKET: APPLICATION ESTIMATES & TREND ANALYSIS
7.1. Segment Dashboard
7.2. China Business Process Outsourcing: Application Movement Analysis, USD Billion, 2024 & 2030
7.3. BFSI
7.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.4. Healthcare
7.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.5. Manufacturing
7.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.6. IT & Telecommunications
7.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.7. Retail
7.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.8. Government & Defense
7.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.9. Others
7.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 8. COMPETITIVE LANDSCAPE
8.1. Recent Developments & Impact Analysis by Key Market Participants
8.2. Company Categorization
8.3. Company Market Share Analysis
8.4. Company Heat Map Analysis
8.5. Strategy Mapping
8.5.1. Expansion
8.5.2. Mergers & Acquisition
8.5.3. Partnerships & Collaborations
8.5.4. New Product Launches
8.5.5. Research And Development
8.6. Company Profiles
8.6.1. Accenture
8.6.1.1. Participant’s Overview
8.6.1.2. Financial Performance
8.6.1.3. Product Benchmarking
8.6.1.4. Recent Developments
8.6.2. Amdocs
8.6.2.1. Participant’s Overview
8.6.2.2. Financial Performance
8.6.2.3. Product Benchmarking
8.6.2.4. Recent Developments
8.6.3. Capgemini SE
8.6.3.1. Participant’s Overview
8.6.3.2. Financial Performance
8.6.3.3. Product Benchmarking
8.6.3.4. Recent Developments
8.6.4. China Customer Relations Centers, Inc.
8.6.4.1. Participant’s Overview
8.6.4.2. Financial Performance
8.6.4.3. Product Benchmarking
8.6.4.4. Recent Developments
8.6.5. China Data Group Co., Ltd.
8.6.5.1. Participant’s Overview
8.6.5.2. Financial Performance
8.6.5.3. Product Benchmarking
8.6.5.4. Recent Developments
8.6.6. Chinasoft International Co., Ltd.
8.6.6.1. Participant’s Overview
8.6.6.2. Financial Performance
8.6.6.3. Product Benchmarking
8.6.6.4. Recent Developments
8.6.7. Infosys Ltd.
8.6.7.1. Participant’s Overview
8.6.7.2. Financial Performance
8.6.7.3. Product Benchmarking
8.6.7.4. Recent Developments
8.6.8. M&Y Global Services
8.6.8.1. Participant’s Overview
8.6.8.2. Financial Performance
8.6.8.3. Product Benchmarking
8.6.8.4. Recent Developments
8.6.9. Northking Information Technology Co., Ltd.
8.6.9.1. Participant’s Overview
8.6.9.2. Financial Performance
8.6.9.3. Product Benchmarking
8.6.9.4. Recent Developments
8.6.10. Wipro Ltd.
8.6.10.1. Participant’s Overview
8.6.10.2. Financial Performance
8.6.10.3. Product Benchmarking
8.6.10.4. Recent Developments
