Business Process Outsourcing (BPO) Services Market Size, Share, and Analysis, By Service Type (Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Others), By Operating Model (Traditional [On Premises], Business Process-as-a-Service [BPaaS] [Cloud-Based]), By Organization Size (Large Enterprises, SMEs), By End Use Industry (BFSI, Healthcare, Manufacturing, IT & Telecommunications, Retail, Others) and Regional Forecasts, 2022-2032
Business Process Outsourcing (BPO) Services Market Size, Share, and Analysis, By Service Type (Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Others), By Operating Model (Traditional [On Premises], Business Process-as-a-Service [BPaaS] [Cloud-Based]), By Organization Size (Large Enterprises, SMEs), By End Use Industry (BFSI, Healthcare, Manufacturing, IT & Telecommunications, Retail, Others) and Regional Forecasts, 2022-2032
PRODUCT OVERVIEW
Business Process Outsourcing (BPO) Services Market size was USD 253.89 billion in 2021 and projected t%li%grow from USD 303.5 billion in 2023 t%li%USD 687.0 billion by 2032, exhibiting a CAGR of 9.5% during the forecast period.
Business Process Outsourcing is a practice in which a company contracts with external service provider t%li%accomplish some essential business tasks. A company usually contracts with other business for these services after it has recognized a process that is actually important for operations, but is not an element of main value proposition. Sturdy business process management and a thorough understanding of organizational processes are necessary for this level.
MARKET HIGHLIGHTS
Business Process Outsourcing (BPO) Services Market is expected t%li%reach USD 687.0 billion, growing at a CAGR of 9.5% during the forecast period owing t%li%the emergence of novel technologies like Artificial Intelligence and Cloud Computing and heavy investments in these technologies for cost-efficient office infrastructure and space. Moreover, small and medium businesses are increasingly using virtual systems and storage t%li%overcome hardware costs, software, and data centres, and increased mobility. These factors are expected t%li%boost the growth of Business Process Outsourcing (BPO) Services Market over the forecast period.
Business Process Outsourcing (BPO) Services Market Segments:
Growth Drivers
Rising Competitiveness among Businesses and Growing Small Scale Organizations are Expected t%li%Boost the Market Growth
Benefits of Innovations and Technological Advancements are Expected t%li%Boost the Market Growth
Restraint
Data Security and Lack of Skilled Experts t%li%Restrain the Market Growth
Key Players
PRODUCT OVERVIEW
Business Process Outsourcing (BPO) Services Market size was USD 253.89 billion in 2021 and projected t%li%grow from USD 303.5 billion in 2023 t%li%USD 687.0 billion by 2032, exhibiting a CAGR of 9.5% during the forecast period.
Business Process Outsourcing is a practice in which a company contracts with external service provider t%li%accomplish some essential business tasks. A company usually contracts with other business for these services after it has recognized a process that is actually important for operations, but is not an element of main value proposition. Sturdy business process management and a thorough understanding of organizational processes are necessary for this level.
MARKET HIGHLIGHTS
Business Process Outsourcing (BPO) Services Market is expected t%li%reach USD 687.0 billion, growing at a CAGR of 9.5% during the forecast period owing t%li%the emergence of novel technologies like Artificial Intelligence and Cloud Computing and heavy investments in these technologies for cost-efficient office infrastructure and space. Moreover, small and medium businesses are increasingly using virtual systems and storage t%li%overcome hardware costs, software, and data centres, and increased mobility. These factors are expected t%li%boost the growth of Business Process Outsourcing (BPO) Services Market over the forecast period.
Business Process Outsourcing (BPO) Services Market Segments:
- Service Type
- Finance & Accounting
- Human Resource
- KPO
- Procurement & Supply Chain
- Customer Services
- Others
- Operating Model
- Traditional (On Premise)
- Business Process-as-a-Service (Cloud-Based)
- Organization Size
- Large Enterprises
- SMEs
- End Use Industry
- BFSI
- Healthcare
- Manufacturing
- IT & Telecommunications
- Retail
- Others
Growth Drivers
Rising Competitiveness among Businesses and Growing Small Scale Organizations are Expected t%li%Boost the Market Growth
Benefits of Innovations and Technological Advancements are Expected t%li%Boost the Market Growth
Restraint
Data Security and Lack of Skilled Experts t%li%Restrain the Market Growth
Key Players
- Accenture
- Tata Consultancy Services Limited
- Cognizant
- Capgemini
- Wipro
- HCL Technologies Limited
- Tech Mahindra Limited
- Genpact
- TTEC
- ADP Inc.
- Infosys Limited (Infosys BPM)
- Amdocs
- Helpware
- SunTec Web Services Pvt. Ltd.
- Invensis Technologies Pvt. Ltd.
- Other Prominent Players (Company Overview, Business Strategy, Key Product Offerings, Financial Performance, Key Performance Indicators, Risk Analysis, Recent Development, Regional Presence, SWOT Analysis)
- North America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAG.R – United States and Canada
- Latin America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – Mexico, Argentina, Brazil and Rest of Latin America
- Europe Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – United Kingdom, France, Germany, Italy, Spain, Belgium, Hungary, Luxembourg, Netherlands, Poland, NORDIC, Russia, Turkey and Rest of Europe
- Asia Pacific Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – India, China, South Korea, Japan, Malaysia, Indonesia, New Zealand, Australia and Rest of APAC
- Middle East and Africa Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – North Africa, Israel, GCC, South Africa and Rest of MENA
- Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
- Provision of market value (USD Billion) data for each segment and sub-segment
- Indicates the region and segment that is expected t%li%witness the fastest growth as well as t%li%dominate the market
- Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
- Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
- Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
- The current as well as the future market outlook of the industry with respect t%li%recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
- Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
- Provides insight int%li%the market through Value Chain
- Market dynamics scenario, along with growth opportunities of the market in the years t%li%come
- 3-month post-sales analyst support.
1. EXECUTIVE SUMMARY
1.1.Regional Market Share
1.2. Business Trends
1.3. Business Process Outsourcing (BPO) Services Market: COVID-19 Outbreak
1.4.Regional Trends
1.5. Segmentation Snapshot
2. RESEARCH METHODOLOGY
2.1. Research Objective
2.2.Research Approach
2.3.Data Sourcing and Methodology
2.4. Primary Research
2.5. Secondary Research
2.5.1.Paid Sources
2.5.2. Public Sources
2.6.Market Size Estimation and Data Triangulation
3. MARKET CHARACTERISTICS
3.1. Market Definition
3.2.Business Process Outsourcing (BPO) Services Market: COVID-19 Impact
3.3.Key Segmentations
3.4. Key Developments
3.5. Allied Industry Data
4. BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET – INDUSTRY INSIGHTS
4.1.Industry Segmentation
4.2. COVID-19 overview on world economy
4.3. Industry ecosystem Channel analysis
4.4. Innovation & Sustainability
5. MACROECONOMIC INDICATORS
6. RECENT DEVELOPMENTS
7.MARKET DYNAMICS
7.1. Introduction
7.2.Growth Drivers
7.3.Market Opportunities
7.4. Market Restraints
7.5.Market Trends
8. MARKET ANALYSIS
8.1. Porters Five Forces
8.2. PEST Analysis
8.2.1. Political
8.2.2.Economic
8.2.3.Social
8.2.4.Technological
9. BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET
9.1. Overview
9.2.Historical Analysis (2016-2021)
9.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
10. BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
10.1.Overview
10.2. Key Findings
10.3. Market Segmentation
10.3.1. By Service Type
10.3.1.1.Finance & Accounting
10.3.1.1.1.By Value (USD Million) 2022-2032F
10.3.1.1.2. Market Share (%) 2022-2032F
10.3.1.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.2. Human Resource
10.3.1.2.1. By Value (USD Million) 2022-2032F
10.3.1.2.2.Market Share (%) 2022-2032F
10.3.1.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.1.3. KPO
10.3.1.3.1. By Value (USD Million) 2022-2032F
10.3.1.3.2.Market Share (%) 2022-2032F
10.3.1.3.3.Y-o-Y Growth (%) 2022-2032F
10.3.1.4. Procurement & Supply Chain
10.3.1.4.1.By Value (USD Million) 2022-2032F
10.3.1.4.2. Market Share (%) 2022-2032F
10.3.1.4.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.5. Customer Services
10.3.1.5.1. By Value (USD Million) 2022-2032F
10.3.1.5.2.Market Share (%) 2022-2032F
10.3.1.5.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.6. Others
10.3.1.6.1. By Value (USD Million) 2022-2032F
10.3.1.6.2.Market Share (%) 2022-2032F
10.3.1.6.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.By Operating Model
10.3.2.1. Traditional (On Premise)
10.3.2.1.1. By Value (USD Million) 2022-2032F
10.3.2.1.2.Market Share (%) 2022-2032F
10.3.2.1.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.2.Business Process-as-a-Service (Cloud-Based)
10.3.2.2.1.By Value (USD Million) 2022-2032F
10.3.2.2.2. Market Share (%) 2022-2032F
10.3.2.2.3. Y-o-Y Growth (%) 2022-2032F
10.3.3.By Organization Size
10.3.3.1. Large Enterprises
10.3.3.1.1. By Value (USD Million) 2022-2032F
10.3.3.1.2.Market Share (%) 2022-2032F
10.3.3.1.3.Y-o-Y Growth (%) 2022-2032F
10.3.3.2.SMEs
10.3.3.2.1.By Value (USD Million) 2022-2032F
10.3.3.2.2. Market Share (%) 2022-2032F
10.3.3.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.By End Use Industry
10.3.4.1. BFSI
10.3.4.1.1.By Value (USD Million) 2022-2032F
10.3.4.1.2. Market Share (%) 2022-2032F
10.3.4.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.4.2.Healthcare
10.3.4.2.1. By Value (USD Million) 2022-2032F
10.3.4.2.2.Market Share (%) 2022-2032F
10.3.4.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.3.Manufacturing
10.3.4.3.1. By Value (USD Million) 2022-2032F
10.3.4.3.2.Market Share (%) 2022-2032F
10.3.4.3.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.4. IT & Telecommunications
10.3.4.4.1. By Value (USD Million) 2022-2032F
10.3.4.4.2.Market Share (%) 2022-2032F
10.3.4.4.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.5.Retail
10.3.4.5.1. By Value (USD Million) 2022-2032F
10.3.4.5.2.Market Share (%) 2022-2032F
10.3.4.5.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.6.Others
10.3.4.6.1. By Value (USD Million) 2022-2032F
10.3.4.6.2.Market Share (%) 2022-2032F
10.3.4.6.3.Y-o-Y Growth (%) 2022-2032F
11.NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
11.1.Overview
11.2. Key Findings
11.3. Market Segmentation
11.3.1.By Service Type
11.3.2. By Operating Model
11.3.3. By Organization Size
11.3.4. By End Use Industry
11.4.Country
11.4.1. United States
11.4.2.Canada
12. EUROPE BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
12.1. Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1. By Service Type
12.3.2.By Operating Model
12.3.3.By Organization Size
12.3.4.By End Use Industry
12.4. Country
12.4.1.Germany
12.4.2. United Kingdom
12.4.3. France
12.4.4. Italy
12.4.5. Spain
12.4.6. Russia
12.4.7. Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
13. ASIA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
13.1. Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1. By Service Type
13.3.2.By Operating Model
13.3.3.By Organization Size
13.3.4.By End Use Industry
13.4. Country
13.4.1.India
13.4.2. China
13.4.3. South Korea
13.4.4. Japan
13.4.5. Rest of APAC
14. MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
14.1.Overview
14.2. Key Findings
14.3. Market Segmentation
14.3.1. By Service Type
14.3.2.By Operating Model
14.3.3.By Organization Size
14.3.4. By End Use Industry
14.4. Country
14.4.1.Israel
14.4.2. GCC
14.4.3. North Africa
14.4.4. South Africa
14.4.5. Rest of Middle East and Africa
15. LATIN AMERICA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
15.1.Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1. By Service Type
15.3.2.By Operating Model
15.3.3.By Organization Size
15.3.4.By End Use Industry
15.4. Country
15.4.1.Mexico
15.4.2. Brazil
15.4.3. Rest of Latin America
16. COMPETITIVE LANDSCAPE
16.1. Company market share, 2021
16.2. Key player overview
16.3. Key stakeholders
17. COMPANY PROFILES
17.1.Accenture
17.1.1.Company Overview
17.1.2. Financial Overview
17.1.3. Key Product; Analysis
17.1.4.Company Assessment
17.1.4.1.Product Portfolio
17.1.4.2. Key Clients
17.1.4.3. Market Share
17.1.4.4. Recent News & Development (Last 3 Yrs.)
17.1.4.5. Executive Team
17.2. Tata Consultancy Services Limited
17.3. Cognizant
17.4. Capgemini
17.5. Wipro
17.6. HCL Technologies Limited
17.7. Tech Mahindra Limited
17.8. Genpact
17.9. TTEC
17.10. ADP Inc.
17.11.Infosys Limited (Infosys BPM)
17.12. Amdocs
17.13. Helpware
17.14. SunTec Web Services Pvt. Ltd.
17.15. Invensis Technologies Pvt. Ltd.
17.16. Other Prominent Players
18. APPENDIX
19. CONSULTANT RECOMMENDATION
1.1.Regional Market Share
1.2. Business Trends
1.3. Business Process Outsourcing (BPO) Services Market: COVID-19 Outbreak
1.4.Regional Trends
1.5. Segmentation Snapshot
2. RESEARCH METHODOLOGY
2.1. Research Objective
2.2.Research Approach
2.3.Data Sourcing and Methodology
2.4. Primary Research
2.5. Secondary Research
2.5.1.Paid Sources
2.5.2. Public Sources
2.6.Market Size Estimation and Data Triangulation
3. MARKET CHARACTERISTICS
3.1. Market Definition
3.2.Business Process Outsourcing (BPO) Services Market: COVID-19 Impact
3.3.Key Segmentations
3.4. Key Developments
3.5. Allied Industry Data
4. BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET – INDUSTRY INSIGHTS
4.1.Industry Segmentation
4.2. COVID-19 overview on world economy
4.3. Industry ecosystem Channel analysis
4.4. Innovation & Sustainability
5. MACROECONOMIC INDICATORS
6. RECENT DEVELOPMENTS
7.MARKET DYNAMICS
7.1. Introduction
7.2.Growth Drivers
7.3.Market Opportunities
7.4. Market Restraints
7.5.Market Trends
8. MARKET ANALYSIS
8.1. Porters Five Forces
8.2. PEST Analysis
8.2.1. Political
8.2.2.Economic
8.2.3.Social
8.2.4.Technological
9. BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET
9.1. Overview
9.2.Historical Analysis (2016-2021)
9.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
10. BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
10.1.Overview
10.2. Key Findings
10.3. Market Segmentation
10.3.1. By Service Type
10.3.1.1.Finance & Accounting
10.3.1.1.1.By Value (USD Million) 2022-2032F
10.3.1.1.2. Market Share (%) 2022-2032F
10.3.1.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.2. Human Resource
10.3.1.2.1. By Value (USD Million) 2022-2032F
10.3.1.2.2.Market Share (%) 2022-2032F
10.3.1.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.1.3. KPO
10.3.1.3.1. By Value (USD Million) 2022-2032F
10.3.1.3.2.Market Share (%) 2022-2032F
10.3.1.3.3.Y-o-Y Growth (%) 2022-2032F
10.3.1.4. Procurement & Supply Chain
10.3.1.4.1.By Value (USD Million) 2022-2032F
10.3.1.4.2. Market Share (%) 2022-2032F
10.3.1.4.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.5. Customer Services
10.3.1.5.1. By Value (USD Million) 2022-2032F
10.3.1.5.2.Market Share (%) 2022-2032F
10.3.1.5.3. Y-o-Y Growth (%) 2022-2032F
10.3.1.6. Others
10.3.1.6.1. By Value (USD Million) 2022-2032F
10.3.1.6.2.Market Share (%) 2022-2032F
10.3.1.6.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.By Operating Model
10.3.2.1. Traditional (On Premise)
10.3.2.1.1. By Value (USD Million) 2022-2032F
10.3.2.1.2.Market Share (%) 2022-2032F
10.3.2.1.3.Y-o-Y Growth (%) 2022-2032F
10.3.2.2.Business Process-as-a-Service (Cloud-Based)
10.3.2.2.1.By Value (USD Million) 2022-2032F
10.3.2.2.2. Market Share (%) 2022-2032F
10.3.2.2.3. Y-o-Y Growth (%) 2022-2032F
10.3.3.By Organization Size
10.3.3.1. Large Enterprises
10.3.3.1.1. By Value (USD Million) 2022-2032F
10.3.3.1.2.Market Share (%) 2022-2032F
10.3.3.1.3.Y-o-Y Growth (%) 2022-2032F
10.3.3.2.SMEs
10.3.3.2.1.By Value (USD Million) 2022-2032F
10.3.3.2.2. Market Share (%) 2022-2032F
10.3.3.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.By End Use Industry
10.3.4.1. BFSI
10.3.4.1.1.By Value (USD Million) 2022-2032F
10.3.4.1.2. Market Share (%) 2022-2032F
10.3.4.1.3. Y-o-Y Growth (%) 2022-2032F
10.3.4.2.Healthcare
10.3.4.2.1. By Value (USD Million) 2022-2032F
10.3.4.2.2.Market Share (%) 2022-2032F
10.3.4.2.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.3.Manufacturing
10.3.4.3.1. By Value (USD Million) 2022-2032F
10.3.4.3.2.Market Share (%) 2022-2032F
10.3.4.3.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.4. IT & Telecommunications
10.3.4.4.1. By Value (USD Million) 2022-2032F
10.3.4.4.2.Market Share (%) 2022-2032F
10.3.4.4.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.5.Retail
10.3.4.5.1. By Value (USD Million) 2022-2032F
10.3.4.5.2.Market Share (%) 2022-2032F
10.3.4.5.3.Y-o-Y Growth (%) 2022-2032F
10.3.4.6.Others
10.3.4.6.1. By Value (USD Million) 2022-2032F
10.3.4.6.2.Market Share (%) 2022-2032F
10.3.4.6.3.Y-o-Y Growth (%) 2022-2032F
11.NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
11.1.Overview
11.2. Key Findings
11.3. Market Segmentation
11.3.1.By Service Type
11.3.2. By Operating Model
11.3.3. By Organization Size
11.3.4. By End Use Industry
11.4.Country
11.4.1. United States
11.4.2.Canada
12. EUROPE BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
12.1. Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1. By Service Type
12.3.2.By Operating Model
12.3.3.By Organization Size
12.3.4.By End Use Industry
12.4. Country
12.4.1.Germany
12.4.2. United Kingdom
12.4.3. France
12.4.4. Italy
12.4.5. Spain
12.4.6. Russia
12.4.7. Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
13. ASIA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
13.1. Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1. By Service Type
13.3.2.By Operating Model
13.3.3.By Organization Size
13.3.4.By End Use Industry
13.4. Country
13.4.1.India
13.4.2. China
13.4.3. South Korea
13.4.4. Japan
13.4.5. Rest of APAC
14. MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
14.1.Overview
14.2. Key Findings
14.3. Market Segmentation
14.3.1. By Service Type
14.3.2.By Operating Model
14.3.3.By Organization Size
14.3.4. By End Use Industry
14.4. Country
14.4.1.Israel
14.4.2. GCC
14.4.3. North Africa
14.4.4. South Africa
14.4.5. Rest of Middle East and Africa
15. LATIN AMERICA BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET SIZE & FORECAST 2022A-2032F
15.1.Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1. By Service Type
15.3.2.By Operating Model
15.3.3.By Organization Size
15.3.4.By End Use Industry
15.4. Country
15.4.1.Mexico
15.4.2. Brazil
15.4.3. Rest of Latin America
16. COMPETITIVE LANDSCAPE
16.1. Company market share, 2021
16.2. Key player overview
16.3. Key stakeholders
17. COMPANY PROFILES
17.1.Accenture
17.1.1.Company Overview
17.1.2. Financial Overview
17.1.3. Key Product; Analysis
17.1.4.Company Assessment
17.1.4.1.Product Portfolio
17.1.4.2. Key Clients
17.1.4.3. Market Share
17.1.4.4. Recent News & Development (Last 3 Yrs.)
17.1.4.5. Executive Team
17.2. Tata Consultancy Services Limited
17.3. Cognizant
17.4. Capgemini
17.5. Wipro
17.6. HCL Technologies Limited
17.7. Tech Mahindra Limited
17.8. Genpact
17.9. TTEC
17.10. ADP Inc.
17.11.Infosys Limited (Infosys BPM)
17.12. Amdocs
17.13. Helpware
17.14. SunTec Web Services Pvt. Ltd.
17.15. Invensis Technologies Pvt. Ltd.
17.16. Other Prominent Players
18. APPENDIX
19. CONSULTANT RECOMMENDATION
