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2015-2027 Global Customer Journey Analytics Industry Market Research Report, Segment by Player, Type, Application, Marketing Channel, and Region

April 2020 | 126 pages | ID: 26AE7AACFAB8EN
Maia Research

US$ 3,460.00

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The worldwide market for Customer Journey Analytics is estimated to grow at a CAGR of roughly X.X% in the next 8 years, and will reach X.X million US$ in 2027, from X.X million US$ in 2020.

The report covers market size status and forecast, value chain analysis, market segmentation of Top countries in Major Regions, such as North America, Europe, Asia-Pacific, Latin America and Middle East & Africa, by type, application and marketing channel. In addition, the report focuses on the driving factors, restraints, opportunities and PEST analysis of major regions.

Major Companies Covered
Adobe Systems
Verint Systems
IBM
Salesforce
Pointillist
Callminer

Major Types Covered
Web
Social media
Mobile
Email
Branch/store
Call center
Others

Major Applications Covered
Customer segmentation and targeting
Customer behavioral analysis
Customer churn analysis
Campaign management
Brand management
Product management
Others

Top Countries Data Covered in This Report
United States
Canada
Germany
UK
France
Italy
Spain
Russia
Netherlands
Turkey
Switzerland
Sweden
Poland
Belgium
China
Japan
South Korea
Australia
India
Taiwan
Indonesia
Thailand
Philippines
Malaysia
Brazil
Mexico
Argentina
Columbia
Chile
Saudi Arabia
UAE
Egypt
Nigeria
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2027
1 INTRODUCTION

1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
  1.3.1 Market Segment by Type, Application and Marketing Channel
  1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2027)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders

2 KEY FINDINGS OF THE STUDY

3 MARKET DYNAMICS

3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Customer Journey Analytics Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Customer Journey Analytics Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis

4 VALUE CHAIN OF THE CUSTOMER JOURNEY ANALYTICS MARKET

4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)

5 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET-SEGMENTATION BY TYPE

5.1 Web
5.2 Social media
5.3 Mobile
5.4 Email
5.5 Branch/store
5.6 Call center
5.7 Others

6 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET-SEGMENTATION BY APPLICATION

6.1 Customer segmentation and targeting
6.2 Customer behavioral analysis
6.3 Customer churn analysis
6.4 Campaign management
6.5 Brand management
6.6 Product management
6.7 Others

7 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET-SEGMENTATION BY MARKETING CHANNEL

7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel

8 COMPETITIVE INTELLIGENCE – COMPANY PROFILES

8.1 Adobe Systems
  8.1.1 Adobe Systems Profile
  8.1.2 Adobe Systems Sales, Growth Rate and Global Market Share from 2015-2020
  8.1.3 Adobe Systems Product/Solution Launches and Enhancements Analysis
  8.1.4 Adobe Systems Business Overview/Recent Development/Acquisitions
8.2 Verint Systems
  8.2.1 Verint Systems Profile
  8.2.2 Verint Systems Sales, Growth Rate and Global Market Share from 2015-2020
  8.2.3 Verint Systems Product/Solution Launches and Enhancements Analysis
  8.2.4 Verint Systems Business Overview/Recent Development/Acquisitions
8.3 IBM
  8.3.1 IBM Profile
  8.3.2 IBM Sales, Growth Rate and Global Market Share from 2015-2020
  8.3.3 IBM Product/Solution Launches and Enhancements Analysis
  8.3.4 IBM Business Overview/Recent Development/Acquisitions
8.4 Salesforce
  8.4.1 Salesforce Profile
  8.4.2 Salesforce Sales, Growth Rate and Global Market Share from 2015-2020
  8.4.3 Salesforce Product/Solution Launches and Enhancements Analysis
  8.4.4 Salesforce Business Overview/Recent Development/Acquisitions
8.5 Pointillist
  8.5.1 Pointillist Profile
  8.5.2 Pointillist Sales, Growth Rate and Global Market Share from 2015-2020
  8.5.3 Pointillist Product/Solution Launches and Enhancements Analysis
  8.5.4 Pointillist Business Overview/Recent Development/Acquisitions
8.6 Callminer
  8.6.1 Callminer Profile
  8.6.2 Callminer Sales, Growth Rate and Global Market Share from 2015-2020
  8.6.3 Callminer Product/Solution Launches and Enhancements Analysis
  8.6.4 Callminer Business Overview/Recent Development/Acquisitions

9 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET-SEGMENTATION BY GEOGRAPHY

10 NORTH AMERICA

10.1 North America Customer Journey Analytics Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Customer Journey Analytics Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Customer Journey Analytics Production Analysis from 2015-2020
10.4 North America Customer Journey Analytics Consumption Analysis from 2015-2020
10.5 North America Customer Journey Analytics Import and Export from 2015-2020
10.6 North America Customer Journey Analytics Value, Production and Market Share by Type (2015-2020)
10.7 North America Customer Journey Analytics Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Customer Journey Analytics by Country (United States, Canada)
  10.8.1 North America Customer Journey Analytics Sales by Country (2015-2020)
  10.8.2 North America Customer Journey Analytics Consumption Value by Country (2015-2020)
10.9 North America Customer Journey Analytics Market PEST Analysis

11 EUROPE

11.1 Europe Customer Journey Analytics Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Customer Journey Analytics Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Customer Journey Analytics Production Analysis from 2015-2020
11.4 Europe Customer Journey Analytics Consumption Analysis from 2015-2020
11.5 Europe Customer Journey Analytics Import and Export from 2015-2020
11.6 Europe Customer Journey Analytics Value, Production and Market Share by Type (2015-2020)
11.7 Europe Customer Journey Analytics Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Customer Journey Analytics by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
  11.8.1 Europe Customer Journey Analytics Sales by Country (2015-2020)
  11.8.2 Europe Customer Journey Analytics Consumption Value by Country (2015-2020)
11.9 Europe Customer Journey Analytics Market PEST Analysis

12 ASIA-PACIFIC

12.1 Asia-Pacific Customer Journey Analytics Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Customer Journey Analytics Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Customer Journey Analytics Production Analysis from 2015-2020
12.4 Asia-Pacific Customer Journey Analytics Consumption Analysis from 2015-2020
12.5 Asia-Pacific Customer Journey Analytics Import and Export from 2015-2020
12.6 Asia-Pacific Customer Journey Analytics Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Customer Journey Analytics Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Customer Journey Analytics by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
  12.8.1 Asia-Pacific Customer Journey Analytics Sales by Country (2015-2020)
  12.8.2 Asia-Pacific Customer Journey Analytics Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Customer Journey Analytics Market PEST Analysis

13 LATIN AMERICA

13.1 Latin America Customer Journey Analytics Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Customer Journey Analytics Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Customer Journey Analytics Production Analysis from 2015-2020
13.4 Latin America Customer Journey Analytics Consumption Analysis from 2015-2020
13.5 Latin America Customer Journey Analytics Import and Export from 2015-2020
13.6 Latin America Customer Journey Analytics Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Customer Journey Analytics Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Customer Journey Analytics by Country (Brazil, Mexico, Argentina, Columbia, Chile)
  13.8.1 Latin America Customer Journey Analytics Sales by Country (2015-2020)
  13.8.2 Latin America Customer Journey Analytics Consumption Value by Country (2015-2020)
13.9 Latin America Customer Journey Analytics Market PEST Analysis

14 MIDDLE EAST & AFRICA

14.1 Middle East & Africa Customer Journey Analytics Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Customer Journey Analytics Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Customer Journey Analytics Production Analysis from 2015-2020
14.4 Middle East & Africa Customer Journey Analytics Consumption Analysis from 2015-2020
14.5 Middle East & Africa Customer Journey Analytics Import and Export from 2015-2020
14.6 Middle East & Africa Customer Journey Analytics Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Customer Journey Analytics Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Customer Journey Analytics by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
  14.8.1 Middle East & Africa Customer Journey Analytics Sales by Country (2015-2020)
  14.8.2 Middle East & Africa Customer Journey Analytics Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Customer Journey Analytics Market PEST Analysis

15 FUTURE FORECAST OF THE GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET FROM 2020-2027

15.1 Future Forecast of the Global Customer Journey Analytics Market from 2020-2027 Segment by Region
15.2 Global Customer Journey Analytics Production and Growth Rate Forecast by Type (2020-2027)
15.3 Global Customer Journey Analytics Consumption and Growth Rate Forecast by Application (2020-2027)

16 APPENDIX

16.1 Methodology
16.2 Research Data Source
LIST OF TABLES AND FIGURES

Global Customer Journey Analytics Market Value ($) and Growth Rate of Customer Journey Analytics from 2015-2027
Global Customer Journey Analytics Production and Growth Rate Segment by Product Type from 2015-2027
Global Customer Journey Analytics Consumption and Growth Rate Segment by Application from 2015-2027
Figure Customer Journey Analytics Picture
Table Product Specifications of Customer Journey Analytics
Table Driving Factors for this Market
Table Industry News of Customer Journey Analytics Market
Figure Value Chain Status of Customer Journey Analytics
Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
Table Distributors/Traders
Table Downstream Major Customer Analysis (by Region, by Preference)
Table Global Customer Journey Analytics Production and Growth Rate Segment by Product Type from 2015-2020
Table Global Customer Journey Analytics Value ($) and Growth Rate Segment by Product Type from 2015-2020
Figure Web of Customer Journey Analytics
Figure Social media of Customer Journey Analytics
Figure Mobile of Customer Journey Analytics
Figure Email of Customer Journey Analytics
Figure Branch/store of Customer Journey Analytics
Figure Call center of Customer Journey Analytics
Figure Others of Customer Journey Analytics
Table Global Customer Journey Analytics Consumption and Growth Rate Segment by Application from 2015-2020
Table Global Customer Journey Analytics Value ($) and Growth Rate Segment by Application from 2015-2020
Figure Customer segmentation and targeting of Customer Journey Analytics
Figure Customer behavioral analysis of Customer Journey Analytics
Figure Customer churn analysis of Customer Journey Analytics
Figure Campaign management of Customer Journey Analytics
Figure Brand management of Customer Journey Analytics
Figure Product management of Customer Journey Analytics
Figure Others of Customer Journey Analytics
Table Global Customer Journey Analytics Consumption and Growth Rate Segment by Marketing Channel from 2015-2020
Table Global Customer Journey Analytics Value ($) and Growth Rate Segment by Marketing Channel from 2015-2020
Figure Traditional Marketing Channel (Offline) of Customer Journey Analytics
Figure Online Channel of Customer Journey Analytics
Table Adobe Systems Profile (Company Name, Plants Distribution, Sales Region)
Figure Adobe Systems Sales and Growth Rate from 2015-2020
Figure Adobe Systems Revenue ($) and Global Market Share from 2015-2020
Table Adobe Systems Customer Journey Analytics Sales, Price, Revenue, Gross Margin (2015-2020)
Table Verint Systems Profile (Company Name, Plants Distribution, Sales Region)
Figure Verint Systems Sales and Growth Rate from 2015-2020
Figure Verint Systems Revenue ($) and Global Market Share from 2015-2020
Table Verint Systems Customer Journey Analytics Sales, Price, Revenue, Gross Margin (2015-2020)
Table IBM Profile (Company Name, Plants Distribution, Sales Region)
Figure IBM Sales and Growth Rate from 2015-2020
Figure IBM Revenue ($) and Global Market Share from 2015-2020
Table IBM Customer Journey Analytics Sales, Price, Revenue, Gross Margin (2015-2020)
Table Salesforce Profile (Company Name, Plants Distribution, Sales Region)
Figure Salesforce Sales and Growth Rate from 2015-2020
Figure Salesforce Revenue ($) and Global Market Share from 2015-2020
Table Salesforce Customer Journey Analytics Sales, Price, Revenue, Gross Margin (2015-2020)
Table Pointillist Profile (Company Name, Plants Distribution, Sales Region)
Figure Pointillist Sales and Growth Rate from 2015-2020
Figure Pointillist Revenue ($) and Global Market Share from 2015-2020
Table Pointillist Customer Journey Analytics Sales, Price, Revenue, Gross Margin (2015-2020)
Table Callminer Profile (Company Name, Plants Distribution, Sales Region)
Figure Callminer Sales and Growth Rate from 2015-2020
Figure Callminer Revenue ($) and Global Market Share from 2015-2020
Table Callminer Customer Journey Analytics Sales, Price, Revenue, Gross Margin (2015-2020)
Table Global Customer Journey Analytics Production Value ($) by Region from 2015-2020
Table Global Customer Journey Analytics Production Value Share by Region from 2015-2020
Table Global Customer Journey Analytics Production by Region from 2015-2020
Table Global Customer Journey Analytics Consumption Value ($) by Region from 2015-2020
Table Global Customer Journey Analytics Consumption by Region from 2015-2020
Table North America Customer Journey Analytics Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table North America Customer Journey Analytics Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table North America Customer Journey Analytics Import and Export from 2015-2020
Table North America Customer Journey Analytics Value ($) by Type (2015-2020)
Table North America Customer Journey Analytics Production by Type (2015-2020)
Table North America Customer Journey Analytics Consumption by Application (2015-2020)
Table North America Customer Journey Analytics Consumption by Country (2015-2020)
Table North America Customer Journey Analytics Consumption Value ($) by Country (2015-2020)
Figure North America Customer Journey Analytics Market PEST Analysis
Table Europe Customer Journey Analytics Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Europe Customer Journey Analytics Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Europe Customer Journey Analytics Import and Export from 2015-2020
Table Europe Customer Journey Analytics Value ($) by Type (2015-2020)
Table Europe Customer Journey Analytics Production by Type (2015-2020)
Table Europe Customer Journey Analytics Consumption by Application (2015-2020)
Table Europe Customer Journey Analytics Consumption by Country (2015-2020)
Table Europe Customer Journey Analytics Consumption Value ($) by Country (2015-2020)
Figure Europe Customer Journey Analytics Market PEST Analysis
Table Asia-Pacific Customer Journey Analytics Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Asia-Pacific Customer Journey Analytics Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Asia-Pacific Customer Journey Analytics Import and Export from 2015-2020
Table Asia-Pacific Customer Journey Analytics Value ($) by Type (2015-2020)
Table Asia-Pacific Customer Journey Analytics Production by Type (2015-2020)
Table Asia-Pacific Customer Journey Analytics Consumption by Application (2015-2020)
Table Asia-Pacific Customer Journey Analytics Consumption by Country (2015-2020)
Table Asia-Pacific Customer Journey Analytics Consumption Value ($) by Country (2015-2020)
Figure Asia-Pacific Customer Journey Analytics Market PEST Analysis
Table Latin America Customer Journey Analytics Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Latin America Customer Journey Analytics Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Latin America Customer Journey Analytics Import and Export from 2015-2020
Table Latin America Customer Journey Analytics Value ($) by Type (2015-2020)
Table Latin America Customer Journey Analytics Production by Type (2015-2020)
Table Latin America Customer Journey Analytics Consumption by Application (2015-2020)
Table Latin America Customer Journey Analytics Consumption by Country (2015-2020)
Table Latin America Customer Journey Analytics Consumption Value ($) by Country (2015-2020)
Figure Latin America Customer Journey Analytics Market PEST Analysis
Table Middle East & Africa Customer Journey Analytics Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Middle East & Africa Customer Journey Analytics Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Middle East & Africa Customer Journey Analytics Import and Export from 2015-2020
Table Middle East & Africa Customer Journey Analytics Value ($) by Type (2015-2020)
Table Middle East & Africa Customer Journey Analytics Production by Type (2015-2020)
Table Middle East & Africa Customer Journey Analytics Consumption by Application (2015-2020)
Table Middle East & Africa Customer Journey Analytics Consumption by Country (2015-2020)
Table Middle East & Africa Customer Journey Analytics Consumption Value ($) by Country (2015-2020)
Figure Middle East & Africa Customer Journey Analytics Market PEST Analysis
Table Global Customer Journey Analytics Value ($) and Growth Rate Forecast by Region (2020-2027)
Table Global Customer Journey Analytics Production and Growth Rate Forecast by Region (2020-2027)
Table Global Customer Journey Analytics Consumption and Growth Rate Forecast by Region (2020-2027)
Table Global Customer Journey Analytics Production and Growth Rate Forecast by Type (2020-2027)
Table Global Customer Journey Analytics Consumption and Growth Rate Forecast by Application (2020-2027)


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