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U.S. Self-Service Kiosks Market

January 2021 | 97 pages | ID: U50CC60BCC73EN
BCC Research

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Summary:

Self-service kiosks are interactive and intuitive in nature, making them an important platform for customer self-service. Basically, self-service kiosks are application-specific electronic systems that can significantly increase operational efficiency, and are widely regarded as a business tool that can easily streamline the products and service delivery. As well, self-service kiosks are used in industrial applications as they can provide streamlined process control effectively. Kiosks are evolving as an important tool for organizations to evaluate consumer behavior and purchasing habits. Interactive and self-service kiosks are finding applications across domains including quick-service restaurants, healthcare, travel, tourism, entertainment, and retail. Some benefits to businesses from self-service kiosks include lower operational costs, and increased revenue and a consequent return on investment (ROI).

The U.S market for self-service kiosks was valued at REDACTED in 2019. It is projected that the selfservice kiosks market in the U.S. will grow at a CAGR of REDACTED to reach REDACTED by 2025. The U.S. market for self-service kiosks has been segmented based on the application and end-user industry. Based on applications, the self-service kiosks market has been categorized into Check-in Kiosks, Checkout Kiosks, Ticketing Kiosks, Self-ordering kiosks, Financial Services Kiosks, Bill Payment Kiosks, Digital Signage Kiosks, Bitcoin Kiosks, Temperature Screening Kiosks, and Others. The check-in kiosks segment had the largest share of the market in 2019 and was valued at REDACTED. The U.S. market for check-in kiosks is expected to grow at a CAGR of REDACTED to reach REDACTED in 2025. In recent years, check-in kiosks have become more popular in several environments. Airline check-in kiosks, healthcare check-in kiosks, and hotel and hospitality check-in kiosks are some of the most popular forms of check-in kiosks.

Based on end-user industry, the self-service kiosks market has been segmented into: Hospitality & Entertainment, Financial Services, Medical and Healthcare, Retail, Food Service, Travel & Transportation, Government, Education Institutions, and Others. The retail end-user segment accounts for the dominant share of the market and was valued at REDACTED in 2019. In the retail segment, self-service kiosks are widely installed across department stores, grocery stores, convenience stores, and specialty retailers. One of the key reasons for the strong growth of self-service kiosks in the retail space is the need for a multi-channel environment, which is necessary to connect to customers, including prospective customers. In addition, the proliferation of contactless payments, such as those using nearfield communication (NFC) and mobile payment, will also lead to a growing need for self-service kiosks in retail stores.

The fastest growing end-user segment in the U.S. self-service kiosk market is the medical and healthcare segment, which was valued at REDACTED in 2019. The self-service kiosk market in the medical and healthcare segment is projected to grow at a CAGR of REDACTED to reach REDACTED in 2025. In healthcare sector, self-service kiosks can be used for a variety of purposes such as appointment checkin, secure patient identification, real-time demographics verification, real-time eligibility checks, consent form viewing and e-signature, outstanding balance and co-pay collection, alert notifications, facility directions, and ordering prescription refills.

Report Scope:

In this report, the market has been segmented based on the application and end-user industry. The report provides an overview of the U.S self-service kiosks market and analyzes market trends. Using 2019 as the base year, the report provides estimated market data for the forecast period, 2020-2025. Revenue forecasts for this period are segmented based on the application and end-user industry. Market values have been estimated based on the total revenue of self-service kiosks OEMs, software providers and service providers.

The report covers the market for self-service kiosks with regards to the user base, across different end-user industries. It also highlights major trends and challenges that affect the market and the vendor landscape. The report estimates the U.S market for self-service kiosks in 2019 and provides projections for the expected market size through 2025.

Note: Market projections for 2021 were estimated based on the assumption that the distribution of COVID-19 vaccines will be largely completed by the end of the second quarter of 2021.

Report Includes:
  • 52 tables
  • An overview of the U.S self-service kiosks market
  • Estimation of the market size and analyses of market trends, with data from 2019, estimates for 2020 to 2025 with projections of compound annual growth rates (CAGRs) through 2025
  • Market share analysis of the self-service kiosks market, by application and end-user verticals
  • Identification of market drivers, restraints and other forces impacting the market and analysis of the current regulations in the self-service kiosk market
  • Information on benefits of kiosk enabled healthcare system and applications of self-service kiosks for telemedicine
  • Impact analysis of COVID-19 on self-service kiosk market and discussion on future of self-service kiosks
  • Market share analysis of the key companies of the industry and coverage of their proprietary technologies, strategic alliances, and other key market strategies
  • Comprehensive company profiles of the leading players of the industry, including Acquire Digital Inc., DynaTouch, Honeywell International Inc., TEAMSable POS and Zebra Technologies Corp.
CHAPTER 1 INTRODUCTION

Study Goals and Objectives
Scope of Report
Reasons for Doing the Study
Intended Audiences
Information Sources
Methodology
Analyst's Credentials
BCC Custom Research
Related BCC Research Reports

CHAPTER 2 SUMMARY AND HIGHLIGHTS

CHAPTER 3 U.S. SELF-SERVICE KIOSKS: MARKET OVERVIEW

History of Self-Service Kiosks
Adoption of Kiosks in Non-Traditional Industries
Further Popularity of Small-Sized Models
Period of Acquisitions, Mergers and Partnerships
Future of Self-Service Kiosks
Development of Artificial Intelligence-Based Self-Service Kiosks
Tablet Kiosks: Future of Self-Service
Impact of COVID-19
Consumer Perception Towards Touchscreen Kiosks
Growth in Demand for Touchless Kiosks
Increase in Usage of Mobile Phones for Self-Ordering
Regulatory Impacts
ADA & Accessibility
Access Board Regulations
PCI Regulations
EMV Regulations
HIPPA Regulations
FDA Regulations
Market Drivers
Self-Service Kiosks Enhance Consumer Experience in the QSR and Retail Segments
Self-Service Kiosks Increase Revenue and Reduce Operating Costs
Growth of Smart City Kiosks
Increasing Demand for Contactless Payment
Market Restrains
Increasing Cyberattacks
High Initial Costs

CHAPTER 4 U.S. SELF-SERVICE KIOSKS MARKET BY APPLICATION

Introduction
Check-In Kiosks
Check-Out Kiosks
Ticketing Kiosks
Self-Ordering Kiosks
Financial Services Kiosks
Bill Payment Kiosks
Digital Signage Kiosks
Bitcoin Kiosks
Temperature Screening Kiosks
Others

CHAPTER 5 U.S. SELF-SERVICE KIOSKS MARKET BY END-USER INDUSTRY

Introduction
Hospitality & Entertainment
Financial Services
Medical/Healthcare
Benefits of Kiosk-Enabled Healthcare System
Applications of Self-Service Kiosks for Telemedicine
Retail
Restaurants & Quick Service Restaurants
Travel & Transportation
Government
Educational Institutions
Others

CHAPTER 6 COMPETITIVE LANDSCAPE

Market Share Analysis
Strategic Analysis
Key Developments

CHAPTER 7 COMPANY PROFILES

22MILES INC.
ACQUIRE DIGITAL INC.
ALVENI LLC (USA)
ANALYTICAL DESIGN SOLUTIONS INC., DBA KIOWARE
AU OPTRONICS CORP.
BURROUGHS INC.
DYNATOUCH
EVOKE-CREATIVE
FRANK MAYER AND ASSOCIATES INC.
HONEYWELL INTERNATIONAL INC.
KIOSK GROUP
KIOSK INNOVATIONS
KIOSK INFORMATION SYSTEMS
LILITAB LLC
MARATHON DEPLOYMENT INC.
MIMO MONITORS
NANONATION INC.
OLEA KIOSKS INC.
PARABIT SYSTEMS
PEERLESS INDUSTRIES INC.
PROVISIO LLC
PYRAMID COMPUTER GMBH
QWICK MEDIA INC.
SELF-SERVICE NETWORKS
STORM INTERFACE
TEAMSABLE POS
TECH FOR ALL INC.
VISPERO
ZEBRA TECHNOLOGIES CORP.

LIST OF TABLES

Summary Table : U.S. Self-Service Kiosks Market, by Application, Through 2025
Table 1 : U.S. Self-Service Kiosks Market, by Application, Through 2025
Table 2 : U.S. Self-Service Kiosks Market, by End-User Industry, Through 2025
Table 3 : U.S. Self-Service Kiosks Key Developments Market, 2019 and 2020
Table 4 : 22 Miles Inc.: Products and Solutions
Table 5 : Acquire Digital Inc.: Products and Services
Table 6 : Acquire Digital Inc.: Recent Developments, 2020
Table 7 : Alveni LLC: Products and Services
Table 8 : KioWare: Products and Services
Table 9 : KioWare: Recent Developments, 2019
Table 10 : AU Optronics Corp.: Products and Services
Table 11 : AU Optronics Corp.: Recent Developments, 2019 and 2020
Table 12 : Burroughs Inc.: Products and Services
Table 13 : Burroughs Inc.: Recent Developments, 2020
Table 14 : DynaTouch: Products and Services
Table 15 : Evoke-Creative: Products and Services
Table 16 : Evoke-Creative: Recent Developments, 2019
Table 17 : Frank Mayer and Associates Inc.: Products and Services
Table 18 : Frank Mayer and Associates Inc.: Recent Developments, 2019 and 2020
Table 19 : Honeywell International Inc.: Net Revenue, 2017-2019
Table 20 : Honeywell International Inc.: Products and Services
Table 21 : Honeywell International Inc.: Recent Developments, 2020
Table 22 : Kiosk Group Inc.: Products and Services
Table 23 : Kiosk Group Inc.: Recent Developments, 2019
Table 24 : Kiosk Innovations: Products and Services
Table 25 : Kiosk Information Systems: Products and Services
Table 26 : Kiosk Information Systems: Recent Developments, 2019 and 2020
Table 27 : Lilitab LLC: Products and Services
Table 28 : Marathon Deployment Inc.: Products and Services
Table 29 : Mimo Monitors: Products and Services
Table 30 : Mimo Monitors: Recent Developments, 2020
Table 31 : Nanonation Inc.: Products and Services
Table 32 : Nanonation Inc.: Recent Developments, 2020
Table 33 : Olea Kiosks Inc.: Products and Services
Table 34 : Olea Kiosks Inc.: Recent Developments, 2019
Table 35 : Parabit Systems: Products and Services
Table 36 : Peerless Industries Inc.: Products and Services
Table 37 : Provisio LLC.: Products and Services
Table 38 : Pyramid Computer GmbH: Products and Services
Table 39 : Pyramid Computer GmbH: Recent Developments, 2019 and 2020
Table 40 : Qwick Media Inc.: Products and Services
Table 41 : Qwick Media Inc.: Recent Developments, 2019 and 2020
Table 42 : Self-Service Networks: Products and Services
Table 43 : Storm Interface: Products and Services
Table 44 : Storm Interface: Recent Developments, 2019 and 2020
Table 45 : TEAMSable POS: Products and Services
Table 46 : TEAMSable POS: Recent Developments, 2019
Table 47 : Tech For All Inc.: Products and Services
Table 48 : Vispero: Products and Services
Table 49 : Zebra Technologies Corp.: Net Revenue, 2017-2019
Table 50 : Zebra Technologies Corp.: Products and Services
Table 51 : Zebra Technologies Corp.: Recent Developments, 2019

LIST OF FIGURES

Summary Figure : U.S. Self-Service Kiosks Market, by Application, 2019-2025
Figure 1 : U.S. Self-Service Kiosks Market, by Application, 2019-2025
Figure 2 : U.S. Check-In Kiosks Market, 2019-2025
Figure 3 : U.S. Check-Out Kiosks Market, 2019-2025
Figure 4 : U.S. Ticketing Kiosks Market, 2019-2025
Figure 5 : U.S. Self-Ordering Kiosks Market, 2019-2025
Figure 6 : U.S. Financial Services Kiosks Market, 2019-2025
Figure 7 : U.S. Bill Payment Kiosks Market, 2019-2025
Figure 8 : U.S. Digital Signage Kiosks Market, 2019-2025
Figure 9 : U.S. Bitcoin Kiosks Market, 2019-2025
Figure 10 : U.S. Temperature Screening Kiosks Market, 2020 and 2021
Figure 11 : U.S. Other Types of Kiosks Market, 2019-2025
Figure 12 : U.S. Self-Service Kiosks Market, by End-User Industry, 2019-2025
Figure 13 : U.S. Hospitality & Entertainment Kiosks Market, 2019-2025
Figure 14 : U.S. Financial Services Kiosks Market, 2019-2025
Figure 15 : U.S. Medical/Healthcare Kiosks Market, 2019-2025
Figure 16 : U.S. Retail Kiosks Market, 2019-2025
Figure 17 : U.S. Restaurants & Quick Service Restaurants Kiosks Market, 2019-2025
Figure 18 : U.S. Travel & Transportation Kiosks Market, 2019-2025
Figure 19 : U.S. Government Kiosks Market, 2019-2025
Figure 20 : U.S. Educational Institutions Kiosks Market, 2019-2025
Figure 21 : U.S. Other Types of Industry Kiosks Market, 2019-2025
Figure 22 : U.S. Self-Service Kiosks Market Share Analysis, by Company, 2019
Figure 23 : U.S. Self-Service Kiosks Market Strategic Share Analysis, 2019
Figure 24 : Honeywell International Inc.: Revenue Share, by Segment, 2019
Figure 25 : Honeywell International Inc.: Sales Share, by Country/Region, 2019
Figure 26 : Zebra Technologies Corp.: Revenue Share, by Business Segment, 2019
Figure 27 : Zebra Technologies Corp.: Revenue Share, by Region, 2019

COMPANIES MENTIONED

22MILES INC.
ACQUIRE DIGITAL INC.
ALVENI LLC (USA)
ANALYTICAL DESIGN SOLUTIONS INC., DBA KIOWARE
AU OPTRONICS CORP.
DYNATOUCH
EVOKE-CREATIVE
FRANK MAYER AND ASSOCIATES INC.
HONEYWELL INTERNATIONAL INC.
KIOSK GROUP
KIOSK INFORMATION SYSTEMS
KIOSK INNOVATIONS
LILITAB LLC
MARATHON DEPLOYMENT INC.
MIMO MONITORS
NANONATION INC.
OLEA KIOSKS INC.
PARABIT SYSTEMS
PEERLESS INDUSTRIES INC.
PROVISIO LLC
PYRAMID COMPUTER GMBH
QWICK MEDIA INC.
SELF-SERVICE NETWORKS
STORM INTERFACE
TEAMSABLE POS
TECH FOR ALL INC.
VISPERO
ZEBRA TECHNOLOGIES CORP.


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