Global SQM and CEM Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023
SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.
Scope of the Report:
This report studies the SQM and CEM market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the SQM and CEM market by product type and applications/end industries.
Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and thus make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organization's product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market.
The global SQM and CEM market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of SQM and CEM.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)Market Segment by Type, covers
Scope of the Report:
This report studies the SQM and CEM market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the SQM and CEM market by product type and applications/end industries.
Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and thus make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organization's product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market.
The global SQM and CEM market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of SQM and CEM.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
- Adobe Systems
- HP
- IBM
- Oracle
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)Market Segment by Type, covers
- EFM
- Web Analytics
- Text Analytics
- Speech Analytics
- Small and Medium Businesses
- Large Enterprises
1 SQM AND CEM MARKET OVERVIEW
1.1 Product Overview and Scope of SQM and CEM
1.2 Classification of SQM and CEM by Types
1.2.1 Global SQM and CEM Revenue Comparison by Types (2017-2023)
1.2.2 Global SQM and CEM Revenue Market Share by Types in 2017
1.2.3 EFM
1.2.4 Web Analytics
1.2.5 Text Analytics
1.2.6 Speech Analytics
1.3 Global SQM and CEM Market by Application
1.3.1 Global SQM and CEM Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Small and Medium Businesses
1.3.3 Large Enterprises
1.4 Global SQM and CEM Market by Regions
1.4.1 Global SQM and CEM Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) SQM and CEM Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) SQM and CEM Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) SQM and CEM Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) SQM and CEM Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) SQM and CEM Status and Prospect (2013-2023)
1.5 Global Market Size of SQM and CEM (2013-2023)
2 MANUFACTURERS PROFILES
2.1 Adobe Systems
2.1.1 Business Overview
2.1.2 SQM and CEM Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Adobe Systems SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
2.2 HP
2.2.1 Business Overview
2.2.2 SQM and CEM Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 HP SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
2.3 IBM
2.3.1 Business Overview
2.3.2 SQM and CEM Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 IBM SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
2.4 Oracle
2.4.1 Business Overview
2.4.2 SQM and CEM Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Oracle SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
3 GLOBAL SQM AND CEM MARKET COMPETITION, BY PLAYERS
3.1 Global SQM and CEM Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 SQM and CEM Players Market Share
3.2.2 Top 10 SQM and CEM Players Market Share
3.3 Market Competition Trend
4 GLOBAL SQM AND CEM MARKET SIZE BY REGIONS
4.1 Global SQM and CEM Revenue and Market Share by Regions
4.2 North America SQM and CEM Revenue and Growth Rate (2013-2018)
4.3 Europe SQM and CEM Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific SQM and CEM Revenue and Growth Rate (2013-2018)
4.5 South America SQM and CEM Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa SQM and CEM Revenue and Growth Rate (2013-2018)
5 NORTH AMERICA SQM AND CEM REVENUE BY COUNTRIES
5.1 North America SQM and CEM Revenue by Countries (2013-2018)
5.2 USA SQM and CEM Revenue and Growth Rate (2013-2018)
5.3 Canada SQM and CEM Revenue and Growth Rate (2013-2018)
5.4 Mexico SQM and CEM Revenue and Growth Rate (2013-2018)
6 EUROPE SQM AND CEM REVENUE BY COUNTRIES
6.1 Europe SQM and CEM Revenue by Countries (2013-2018)
6.2 Germany SQM and CEM Revenue and Growth Rate (2013-2018)
6.3 UK SQM and CEM Revenue and Growth Rate (2013-2018)
6.4 France SQM and CEM Revenue and Growth Rate (2013-2018)
6.5 Russia SQM and CEM Revenue and Growth Rate (2013-2018)
6.6 Italy SQM and CEM Revenue and Growth Rate (2013-2018)
7 ASIA-PACIFIC SQM AND CEM REVENUE BY COUNTRIES
7.1 Asia-Pacific SQM and CEM Revenue by Countries (2013-2018)
7.2 China SQM and CEM Revenue and Growth Rate (2013-2018)
7.3 Japan SQM and CEM Revenue and Growth Rate (2013-2018)
7.4 Korea SQM and CEM Revenue and Growth Rate (2013-2018)
7.5 India SQM and CEM Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia SQM and CEM Revenue and Growth Rate (2013-2018)
8 SOUTH AMERICA SQM AND CEM REVENUE BY COUNTRIES
8.1 South America SQM and CEM Revenue by Countries (2013-2018)
8.2 Brazil SQM and CEM Revenue and Growth Rate (2013-2018)
8.3 Argentina SQM and CEM Revenue and Growth Rate (2013-2018)
8.4 Colombia SQM and CEM Revenue and Growth Rate (2013-2018)
9 MIDDLE EAST AND AFRICA REVENUE SQM AND CEM BY COUNTRIES
9.1 Middle East and Africa SQM and CEM Revenue by Countries (2013-2018)
9.2 Saudi Arabia SQM and CEM Revenue and Growth Rate (2013-2018)
9.3 UAE SQM and CEM Revenue and Growth Rate (2013-2018)
9.4 Egypt SQM and CEM Revenue and Growth Rate (2013-2018)
9.5 Nigeria SQM and CEM Revenue and Growth Rate (2013-2018)
9.6 South Africa SQM and CEM Revenue and Growth Rate (2013-2018)
10 GLOBAL SQM AND CEM MARKET SEGMENT BY TYPE
10.1 Global SQM and CEM Revenue and Market Share by Type (2013-2018)
10.2 Global SQM and CEM Market Forecast by Type (2018-2023)
10.3 EFM Revenue Growth Rate (2013-2023)
10.4 Web Analytics Revenue Growth Rate (2013-2023)
10.5 Text Analytics Revenue Growth Rate (2013-2023)
10.6 Speech Analytics Revenue Growth Rate (2013-2023)
11 GLOBAL SQM AND CEM MARKET SEGMENT BY APPLICATION
11.1 Global SQM and CEM Revenue Market Share by Application (2013-2018)
11.2 SQM and CEM Market Forecast by Application (2018-2023)
11.3 Small and Medium Businesses Revenue Growth (2013-2018)
11.4 Large Enterprises Revenue Growth (2013-2018)
12 GLOBAL SQM AND CEM MARKET SIZE FORECAST (2018-2023)
12.1 Global SQM and CEM Market Size Forecast (2018-2023)
12.2 Global SQM and CEM Market Forecast by Regions (2018-2023)
12.3 North America SQM and CEM Revenue Market Forecast (2018-2023)
12.4 Europe SQM and CEM Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific SQM and CEM Revenue Market Forecast (2018-2023)
12.6 South America SQM and CEM Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa SQM and CEM Revenue Market Forecast (2018-2023)
13 RESEARCH FINDINGS AND CONCLUSION
14 APPENDIX
14.1 Methodology
14.2 Data Source
1.1 Product Overview and Scope of SQM and CEM
1.2 Classification of SQM and CEM by Types
1.2.1 Global SQM and CEM Revenue Comparison by Types (2017-2023)
1.2.2 Global SQM and CEM Revenue Market Share by Types in 2017
1.2.3 EFM
1.2.4 Web Analytics
1.2.5 Text Analytics
1.2.6 Speech Analytics
1.3 Global SQM and CEM Market by Application
1.3.1 Global SQM and CEM Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Small and Medium Businesses
1.3.3 Large Enterprises
1.4 Global SQM and CEM Market by Regions
1.4.1 Global SQM and CEM Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) SQM and CEM Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) SQM and CEM Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) SQM and CEM Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) SQM and CEM Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) SQM and CEM Status and Prospect (2013-2023)
1.5 Global Market Size of SQM and CEM (2013-2023)
2 MANUFACTURERS PROFILES
2.1 Adobe Systems
2.1.1 Business Overview
2.1.2 SQM and CEM Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Adobe Systems SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
2.2 HP
2.2.1 Business Overview
2.2.2 SQM and CEM Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 HP SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
2.3 IBM
2.3.1 Business Overview
2.3.2 SQM and CEM Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 IBM SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
2.4 Oracle
2.4.1 Business Overview
2.4.2 SQM and CEM Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Oracle SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)
3 GLOBAL SQM AND CEM MARKET COMPETITION, BY PLAYERS
3.1 Global SQM and CEM Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 SQM and CEM Players Market Share
3.2.2 Top 10 SQM and CEM Players Market Share
3.3 Market Competition Trend
4 GLOBAL SQM AND CEM MARKET SIZE BY REGIONS
4.1 Global SQM and CEM Revenue and Market Share by Regions
4.2 North America SQM and CEM Revenue and Growth Rate (2013-2018)
4.3 Europe SQM and CEM Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific SQM and CEM Revenue and Growth Rate (2013-2018)
4.5 South America SQM and CEM Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa SQM and CEM Revenue and Growth Rate (2013-2018)
5 NORTH AMERICA SQM AND CEM REVENUE BY COUNTRIES
5.1 North America SQM and CEM Revenue by Countries (2013-2018)
5.2 USA SQM and CEM Revenue and Growth Rate (2013-2018)
5.3 Canada SQM and CEM Revenue and Growth Rate (2013-2018)
5.4 Mexico SQM and CEM Revenue and Growth Rate (2013-2018)
6 EUROPE SQM AND CEM REVENUE BY COUNTRIES
6.1 Europe SQM and CEM Revenue by Countries (2013-2018)
6.2 Germany SQM and CEM Revenue and Growth Rate (2013-2018)
6.3 UK SQM and CEM Revenue and Growth Rate (2013-2018)
6.4 France SQM and CEM Revenue and Growth Rate (2013-2018)
6.5 Russia SQM and CEM Revenue and Growth Rate (2013-2018)
6.6 Italy SQM and CEM Revenue and Growth Rate (2013-2018)
7 ASIA-PACIFIC SQM AND CEM REVENUE BY COUNTRIES
7.1 Asia-Pacific SQM and CEM Revenue by Countries (2013-2018)
7.2 China SQM and CEM Revenue and Growth Rate (2013-2018)
7.3 Japan SQM and CEM Revenue and Growth Rate (2013-2018)
7.4 Korea SQM and CEM Revenue and Growth Rate (2013-2018)
7.5 India SQM and CEM Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia SQM and CEM Revenue and Growth Rate (2013-2018)
8 SOUTH AMERICA SQM AND CEM REVENUE BY COUNTRIES
8.1 South America SQM and CEM Revenue by Countries (2013-2018)
8.2 Brazil SQM and CEM Revenue and Growth Rate (2013-2018)
8.3 Argentina SQM and CEM Revenue and Growth Rate (2013-2018)
8.4 Colombia SQM and CEM Revenue and Growth Rate (2013-2018)
9 MIDDLE EAST AND AFRICA REVENUE SQM AND CEM BY COUNTRIES
9.1 Middle East and Africa SQM and CEM Revenue by Countries (2013-2018)
9.2 Saudi Arabia SQM and CEM Revenue and Growth Rate (2013-2018)
9.3 UAE SQM and CEM Revenue and Growth Rate (2013-2018)
9.4 Egypt SQM and CEM Revenue and Growth Rate (2013-2018)
9.5 Nigeria SQM and CEM Revenue and Growth Rate (2013-2018)
9.6 South Africa SQM and CEM Revenue and Growth Rate (2013-2018)
10 GLOBAL SQM AND CEM MARKET SEGMENT BY TYPE
10.1 Global SQM and CEM Revenue and Market Share by Type (2013-2018)
10.2 Global SQM and CEM Market Forecast by Type (2018-2023)
10.3 EFM Revenue Growth Rate (2013-2023)
10.4 Web Analytics Revenue Growth Rate (2013-2023)
10.5 Text Analytics Revenue Growth Rate (2013-2023)
10.6 Speech Analytics Revenue Growth Rate (2013-2023)
11 GLOBAL SQM AND CEM MARKET SEGMENT BY APPLICATION
11.1 Global SQM and CEM Revenue Market Share by Application (2013-2018)
11.2 SQM and CEM Market Forecast by Application (2018-2023)
11.3 Small and Medium Businesses Revenue Growth (2013-2018)
11.4 Large Enterprises Revenue Growth (2013-2018)
12 GLOBAL SQM AND CEM MARKET SIZE FORECAST (2018-2023)
12.1 Global SQM and CEM Market Size Forecast (2018-2023)
12.2 Global SQM and CEM Market Forecast by Regions (2018-2023)
12.3 North America SQM and CEM Revenue Market Forecast (2018-2023)
12.4 Europe SQM and CEM Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific SQM and CEM Revenue Market Forecast (2018-2023)
12.6 South America SQM and CEM Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa SQM and CEM Revenue Market Forecast (2018-2023)
13 RESEARCH FINDINGS AND CONCLUSION
14 APPENDIX
14.1 Methodology
14.2 Data Source
LIST OF TABLES AND FIGURES
Figure SQM and CEM Picture
Table Product Specifications of SQM and CEM
Table Global SQM and CEM and Revenue (Million USD) Market Split by Product Type
Figure Global SQM and CEM Revenue Market Sha
Figure SQM and CEM Picture
Table Product Specifications of SQM and CEM
Table Global SQM and CEM and Revenue (Million USD) Market Split by Product Type
Figure Global SQM and CEM Revenue Market Sha
