Global Social Customer Service Software Market 2019 by Manufacturers, Countries, Type and Application, Forecast to 2024

January 2019 | 123 pages | ID: GC4EEA72BC2EN
GlobalInfoResearch

Abstracts

Social customer service software allows companies to reach out to customers and users via social media outlets.

Scope of the Report:

The global Social Customer Service Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Social Customer Service Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
This report studies the Social Customer Service Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Social Customer Service Software market by product type and applications/end industries.

Market Segment by Companies, this report covers

• Zendesk
• Salesforce
• Freshworks
• Sprout Social
• Zoho
• Sprinklr
• CX Social
• Conversocial
• Lithium Technologies
• Sparkcentral
• Cisco
• Oracle
• Brand Embassy
• HelpSocial

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• On-Premises
• Cloud Based

Market Segment by Applications, can be divided into

• Large Enterprised
• SMEs

Contents

1 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET OVERVIEW

1.1 Product Overview and Scope of Social Customer Service Software
1.2 Classification of Social Customer Service Software by Types
  1.2.1 Global Social Customer Service Software Revenue Comparison by Types (2017-2023)
  1.2.2 Global Social Customer Service Software Revenue Market Share by Types in 2017
  1.2.3 On-Premises
  1.2.4 Cloud Based
1.3 Global Social Customer Service Software Market by Application
  1.3.1 Global Social Customer Service Software Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Large Enterprised
  1.3.3 SMEs
1.4 Global Social Customer Service Software Market by Regions
  1.4.1 Global Social Customer Service Software Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Social Customer Service Software Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Social Customer Service Software Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Social Customer Service Software Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Social Customer Service Software Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Social Customer Service Software Status and Prospect (2013-2023)
1.5 Global Market Size of Social Customer Service Software (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Zendesk
  2.1.1 Business Overview
  2.1.2 Social Customer Service Software Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Zendesk Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 Salesforce
  2.2.1 Business Overview
  2.2.2 Social Customer Service Software Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Salesforce Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 Freshworks
  2.3.1 Business Overview
  2.3.2 Social Customer Service Software Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 Freshworks Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 Sprout Social
  2.4.1 Business Overview
  2.4.2 Social Customer Service Software Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 Sprout Social Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 Zoho
  2.5.1 Business Overview
  2.5.2 Social Customer Service Software Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Zoho Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 Sprinklr
  2.6.1 Business Overview
  2.6.2 Social Customer Service Software Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Sprinklr Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 CX Social
  2.7.1 Business Overview
  2.7.2 Social Customer Service Software Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 CX Social Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Conversocial
  2.8.1 Business Overview
  2.8.2 Social Customer Service Software Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Conversocial Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.9 Lithium Technologies
  2.9.1 Business Overview
  2.9.2 Social Customer Service Software Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Lithium Technologies Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.10 Sparkcentral
  2.10.1 Business Overview
  2.10.2 Social Customer Service Software Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 Sparkcentral Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.11 Cisco
  2.11.1 Business Overview
  2.11.2 Social Customer Service Software Type and Applications
    2.11.2.1 Product A
    2.11.2.2 Product B
  2.11.3 Cisco Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.12 Oracle
  2.12.1 Business Overview
  2.12.2 Social Customer Service Software Type and Applications
    2.12.2.1 Product A
    2.12.2.2 Product B
  2.12.3 Oracle Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.13 Brand Embassy
  2.13.1 Business Overview
  2.13.2 Social Customer Service Software Type and Applications
    2.13.2.1 Product A
    2.13.2.2 Product B
  2.13.3 Brand Embassy Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
2.14 HelpSocial
  2.14.1 Business Overview
  2.14.2 Social Customer Service Software Type and Applications
    2.14.2.1 Product A
    2.14.2.2 Product B
  2.14.3 HelpSocial Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL SOCIAL CUSTOMER SERVICE SOFTWARE MARKET COMPETITION, BY PLAYERS

3.1 Global Social Customer Service Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Social Customer Service Software Players Market Share
  3.2.2 Top 10 Social Customer Service Software Players Market Share
3.3 Market Competition Trend

4 GLOBAL SOCIAL CUSTOMER SERVICE SOFTWARE MARKET SIZE BY REGIONS

4.1 Global Social Customer Service Software Revenue and Market Share by Regions
4.2 North America Social Customer Service Software Revenue and Growth Rate (2013-2018)
4.3 Europe Social Customer Service Software Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Social Customer Service Software Revenue and Growth Rate (2013-2018)
4.5 South America Social Customer Service Software Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Social Customer Service Software Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA SOCIAL CUSTOMER SERVICE SOFTWARE REVENUE BY COUNTRIES

5.1 North America Social Customer Service Software Revenue by Countries (2013-2018)
5.2 USA Social Customer Service Software Revenue and Growth Rate (2013-2018)
5.3 Canada Social Customer Service Software Revenue and Growth Rate (2013-2018)
5.4 Mexico Social Customer Service Software Revenue and Growth Rate (2013-2018)

6 EUROPE SOCIAL CUSTOMER SERVICE SOFTWARE REVENUE BY COUNTRIES

6.1 Europe Social Customer Service Software Revenue by Countries (2013-2018)
6.2 Germany Social Customer Service Software Revenue and Growth Rate (2013-2018)
6.3 UK Social Customer Service Software Revenue and Growth Rate (2013-2018)
6.4 France Social Customer Service Software Revenue and Growth Rate (2013-2018)
6.5 Russia Social Customer Service Software Revenue and Growth Rate (2013-2018)
6.6 Italy Social Customer Service Software Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC SOCIAL CUSTOMER SERVICE SOFTWARE REVENUE BY COUNTRIES

7.1 Asia-Pacific Social Customer Service Software Revenue by Countries (2013-2018)
7.2 China Social Customer Service Software Revenue and Growth Rate (2013-2018)
7.3 Japan Social Customer Service Software Revenue and Growth Rate (2013-2018)
7.4 Korea Social Customer Service Software Revenue and Growth Rate (2013-2018)
7.5 India Social Customer Service Software Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Social Customer Service Software Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA SOCIAL CUSTOMER SERVICE SOFTWARE REVENUE BY COUNTRIES

8.1 South America Social Customer Service Software Revenue by Countries (2013-2018)
8.2 Brazil Social Customer Service Software Revenue and Growth Rate (2013-2018)
8.3 Argentina Social Customer Service Software Revenue and Growth Rate (2013-2018)
8.4 Colombia Social Customer Service Software Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE SOCIAL CUSTOMER SERVICE SOFTWARE BY COUNTRIES

9.1 Middle East and Africa Social Customer Service Software Revenue by Countries (2013-2018)
9.2 Saudi Arabia Social Customer Service Software Revenue and Growth Rate (2013-2018)
9.3 UAE Social Customer Service Software Revenue and Growth Rate (2013-2018)
9.4 Egypt Social Customer Service Software Revenue and Growth Rate (2013-2018)
9.5 Nigeria Social Customer Service Software Revenue and Growth Rate (2013-2018)
9.6 South Africa Social Customer Service Software Revenue and Growth Rate (2013-2018)

10 GLOBAL SOCIAL CUSTOMER SERVICE SOFTWARE MARKET SEGMENT BY TYPE

10.1 Global Social Customer Service Software Revenue and Market Share by Type (2013-2018)
10.2 Global Social Customer Service Software Market Forecast by Type (2018-2023)
10.3 On-Premises Revenue Growth Rate (2013-2023)
10.4 Cloud Based Revenue Growth Rate (2013-2023)

11 GLOBAL SOCIAL CUSTOMER SERVICE SOFTWARE MARKET SEGMENT BY APPLICATION

11.1 Global Social Customer Service Software Revenue Market Share by Application (2013-2018)
11.2 Social Customer Service Software Market Forecast by Application (2018-2023)
11.3 Large Enterprised Revenue Growth (2013-2018)
11.4 SMEs Revenue Growth (2013-2018)

12 GLOBAL SOCIAL CUSTOMER SERVICE SOFTWARE MARKET SIZE FORECAST (2018-2023)

12.1 Global Social Customer Service Software Market Size Forecast (2018-2023)
12.2 Global Social Customer Service Software Market Forecast by Regions (2018-2023)
12.3 North America Social Customer Service Software Revenue Market Forecast (2018-2023)
12.4 Europe Social Customer Service Software Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Social Customer Service Software Revenue Market Forecast (2018-2023)
12.6 South America Social Customer Service Software Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Social Customer Service Software Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Social Customer Service Software Picture
Table Product Specifications of Social Customer Service Software
Table Global Social Customer Service Software and Revenue (Million USD) Market Split by Product Type
Figure Global Social Customer Service Software Revenue Market Share by Types in 2017
Figure On-Premises Picture
Figure Cloud Based Picture
Table Global Social Customer Service Software Revenue (Million USD) by Application (2013-2023)
Figure Social Customer Service Software Revenue Market Share by Applications in 2017
Figure Large Enterprised Picture
Figure SMEs Picture
Table Global Market Social Customer Service Software Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Social Customer Service Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Social Customer Service Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Social Customer Service Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Social Customer Service Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Social Customer Service Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Social Customer Service Software Revenue (Million USD) and Growth Rate (2013-2023)
Table Zendesk Basic Information, Manufacturing Base and Competitors
Table Zendesk Social Customer Service Software Type and Applications
Table Zendesk Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Salesforce Basic Information, Manufacturing Base and Competitors
Table Salesforce Social Customer Service Software Type and Applications
Table Salesforce Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Freshworks Basic Information, Manufacturing Base and Competitors
Table Freshworks Social Customer Service Software Type and Applications
Table Freshworks Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Sprout Social Basic Information, Manufacturing Base and Competitors
Table Sprout Social Social Customer Service Software Type and Applications
Table Sprout Social Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Zoho Basic Information, Manufacturing Base and Competitors
Table Zoho Social Customer Service Software Type and Applications
Table Zoho Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Sprinklr Basic Information, Manufacturing Base and Competitors
Table Sprinklr Social Customer Service Software Type and Applications
Table Sprinklr Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table CX Social Basic Information, Manufacturing Base and Competitors
Table CX Social Social Customer Service Software Type and Applications
Table CX Social Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Conversocial Basic Information, Manufacturing Base and Competitors
Table Conversocial Social Customer Service Software Type and Applications
Table Conversocial Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Lithium Technologies Basic Information, Manufacturing Base and Competitors
Table Lithium Technologies Social Customer Service Software Type and Applications
Table Lithium Technologies Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Sparkcentral Basic Information, Manufacturing Base and Competitors
Table Sparkcentral Social Customer Service Software Type and Applications
Table Sparkcentral Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Cisco Basic Information, Manufacturing Base and Competitors
Table Cisco Social Customer Service Software Type and Applications
Table Cisco Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Oracle Basic Information, Manufacturing Base and Competitors
Table Oracle Social Customer Service Software Type and Applications
Table Oracle Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Brand Embassy Basic Information, Manufacturing Base and Competitors
Table Brand Embassy Social Customer Service Software Type and Applications
Table Brand Embassy Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table HelpSocial Basic Information, Manufacturing Base and Competitors
Table HelpSocial Social Customer Service Software Type and Applications
Table HelpSocial Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2017)
Table Global Social Customer Service Software Revenue (Million USD) by Players (2013-2018)
Table Global Social Customer Service Software Revenue Share by Players (2013-2018)
Figure Global Social Customer Service Software Revenue Share by Players in 2016
Figure Global Social Customer Service Software Revenue Share by Players in 2017
Figure Global Top 5 Players Social Customer Service Software Revenue Market Share in 2017
Figure Global Top 10 Players Social Customer Service Software Revenue Market Share in 2017
Figure Global Social Customer Service Software Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Social Customer Service Software Revenue (Million USD) by Regions (2013-2018)
Table Global Social Customer Service Software Revenue Market Share by Regions (2013-2018)
Figure Global Social Customer Service Software Revenue Market Share by Regions (2013-2018)
Figure Global Social Customer Service Software Revenue Market Share by Regions in 2017
Figure North America Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Europe Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure South America Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Social Customer Service Software Revenue and Growth Rate (2013-2018)
Table North America Social Customer Service Software Revenue by Countries (2013-2018)
Table North America Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure North America Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure North America Social Customer Service Software Revenue Market Share by Countries in 2017
Figure USA Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Canada Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Mexico Social Customer Service Software Revenue and Growth Rate (2013-2018)
Table Europe Social Customer Service Software Revenue (Million USD) by Countries (2013-2018)
Figure Europe Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure Europe Social Customer Service Software Revenue Market Share by Countries in 2017
Figure Germany Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure UK Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure France Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Russia Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Italy Social Customer Service Software Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Social Customer Service Software Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Social Customer Service Software Revenue Market Share by Countries in 2017
Figure China Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Japan Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Korea Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure India Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Social Customer Service Software Revenue and Growth Rate (2013-2018)
Table South America Social Customer Service Software Revenue by Countries (2013-2018)
Table South America Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure South America Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure South America Social Customer Service Software Revenue Market Share by Countries in 2017
Figure Brazil Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Argentina Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Colombia Social Customer Service Software Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Social Customer Service Software Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Social Customer Service Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Social Customer Service Software Revenue Market Share by Countries in 2017
Figure Saudi Arabia Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure UAE Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Egypt Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure Nigeria Social Customer Service Software Revenue and Growth Rate (2013-2018)
Figure South Africa Social Customer Service Software Revenue and Growth Rate (2013-2018)
Table Global Social Customer Service Software Revenue (Million USD) by Type (2013-2018)
Table Global Social Customer Service Software Revenue Share by Type (2013-2018)
Figure Global Social Customer Service Software Revenue Share by Type (2013-2018)
Figure Global Social Customer Service Software Revenue Share by Type in 2017
Table Global Social Customer Service Software Revenue Forecast by Type (2018-2023)
Figure Global Social Customer Service Software Market Share Forecast by Type (2018-2023)
Figure Global On-Premises Revenue Growth Rate (2013-2018)
Figure Global Cloud Based Revenue Growth Rate (2013-2018)
Table Global Social Customer Service Software Revenue by Application (2013-2018)
Table Global Social Customer Service Software Revenue Share by Application (2013-2018)
Figure Global Social Customer Service Software Revenue Share by Application (2013-2018)
Figure Global Social Customer Service Software Revenue Share by Application in 2017
Table Global Social Customer Service Software Revenue Forecast by Application (2018-2023)
Figure Global Social Customer Service Software Market Share Forecast by Application (2018-2023)
Figure Global Large Enterprised Revenue Growth Rate (2013-2018)
Figure Global SMEs Revenue Growth Rate (2013-2018)
Figure Global Social Customer Service Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Social Customer Service Software Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Social Customer Service Software Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Social Customer Service Software Revenue Market Forecast (2018-2023)
Figure Europe Social Customer Service Software Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Social Customer Service Software Revenue Market Forecast (2018-2023)
Figure South America Social Customer Service Software Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Social Customer Service Software Revenue Market Forecast (2018-2023)