Global Helpdesk Outsourcing Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

October 2018 | 130 pages | ID: G3C03FE7CE4EN
GlobalInfoResearch

Abstracts

Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.

Scope of the Report:

This report studies the Helpdesk Outsourcing market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Helpdesk Outsourcing market by product type and applications/end industries.

The global Helpdesk Outsourcing market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Helpdesk Outsourcing.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

• Qcom Outsourcing
• ABS
• ActivSupport
• CGS
• 4Results
• Adaptive
• AlfaVox
• Batyckie Centrum Biznesu
• Business Support Solution
• Call Center Inter Galatica

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• Outsourcing Level 1
• Outsourcing Level 2
• Technical Helpdesk Support Services

Market Segment by Applications, can be divided into

• Automotive
• Consumer Goods
• IT
• Telecommunication
• Oil & Gas
• Others

Contents

1 HELPDESK OUTSOURCING MARKET OVERVIEW

1.1 Product Overview and Scope of Helpdesk Outsourcing
1.2 Classification of Helpdesk Outsourcing by Types
  1.2.1 Global Helpdesk Outsourcing Revenue Comparison by Types (2017-2023)
  1.2.2 Global Helpdesk Outsourcing Revenue Market Share by Types in 2017
  1.2.3 Outsourcing Level
  1.2.4 Outsourcing Level
  1.2.5 Technical Helpdesk Support Services
1.3 Global Helpdesk Outsourcing Market by Application
  1.3.1 Global Helpdesk Outsourcing Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Automotive
  1.3.3 Consumer Goods
  1.3.4 IT
  1.3.5 Telecommunication
  1.3.6 Oil & Gas
  1.3.7 Others
1.4 Global Helpdesk Outsourcing Market by Regions
  1.4.1 Global Helpdesk Outsourcing Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Helpdesk Outsourcing Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Helpdesk Outsourcing Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Helpdesk Outsourcing Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Helpdesk Outsourcing Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Helpdesk Outsourcing Status and Prospect (2013-2023)
1.5 Global Market Size of Helpdesk Outsourcing (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Qcom Outsourcing
  2.1.1 Business Overview
  2.1.2 Helpdesk Outsourcing Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Qcom Outsourcing Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.2 ABS
  2.2.1 Business Overview
  2.2.2 Helpdesk Outsourcing Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 ABS Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.3 ActivSupport
  2.3.1 Business Overview
  2.3.2 Helpdesk Outsourcing Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 ActivSupport Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.4 CGS
  2.4.1 Business Overview
  2.4.2 Helpdesk Outsourcing Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 CGS Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.5 4Results
  2.5.1 Business Overview
  2.5.2 Helpdesk Outsourcing Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 4Results Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.6 Adaptive
  2.6.1 Business Overview
  2.6.2 Helpdesk Outsourcing Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Adaptive Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.7 AlfaVox
  2.7.1 Business Overview
  2.7.2 Helpdesk Outsourcing Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 AlfaVox Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.8 Batyckie Centrum Biznesu
  2.8.1 Business Overview
  2.8.2 Helpdesk Outsourcing Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Batyckie Centrum Biznesu Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.9 Business Support Solution
  2.9.1 Business Overview
  2.9.2 Helpdesk Outsourcing Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Business Support Solution Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.10 Call Center Inter Galatica
  2.10.1 Business Overview
  2.10.2 Helpdesk Outsourcing Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 Call Center Inter Galatica Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL HELPDESK OUTSOURCING MARKET COMPETITION, BY PLAYERS

3.1 Global Helpdesk Outsourcing Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Helpdesk Outsourcing Players Market Share
  3.2.2 Top 10 Helpdesk Outsourcing Players Market Share
3.3 Market Competition Trend

4 GLOBAL HELPDESK OUTSOURCING MARKET SIZE BY REGIONS

4.1 Global Helpdesk Outsourcing Revenue and Market Share by Regions
4.2 North America Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
4.3 Europe Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
4.5 South America Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA HELPDESK OUTSOURCING REVENUE BY COUNTRIES

5.1 North America Helpdesk Outsourcing Revenue by Countries (2013-2018)
5.2 USA Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
5.3 Canada Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
5.4 Mexico Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)

6 EUROPE HELPDESK OUTSOURCING REVENUE BY COUNTRIES

6.1 Europe Helpdesk Outsourcing Revenue by Countries (2013-2018)
6.2 Germany Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
6.3 UK Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
6.4 France Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
6.5 Russia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
6.6 Italy Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC HELPDESK OUTSOURCING REVENUE BY COUNTRIES

7.1 Asia-Pacific Helpdesk Outsourcing Revenue by Countries (2013-2018)
7.2 China Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
7.3 Japan Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
7.4 Korea Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
7.5 India Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA HELPDESK OUTSOURCING REVENUE BY COUNTRIES

8.1 South America Helpdesk Outsourcing Revenue by Countries (2013-2018)
8.2 Brazil Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
8.3 Argentina Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
8.4 Colombia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE HELPDESK OUTSOURCING BY COUNTRIES

9.1 Middle East and Africa Helpdesk Outsourcing Revenue by Countries (2013-2018)
9.2 Saudi Arabia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
9.3 UAE Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
9.4 Egypt Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
9.5 Nigeria Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
9.6 South Africa Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)

10 GLOBAL HELPDESK OUTSOURCING MARKET SEGMENT BY TYPE

10.1 Global Helpdesk Outsourcing Revenue and Market Share by Type (2013-2018)
10.2 Global Helpdesk Outsourcing Market Forecast by Type (2018-2023)
10.3 Outsourcing Level 1 Revenue Growth Rate (2013-2023)
10.4 Outsourcing Level 2 Revenue Growth Rate (2013-2023)
10.5 Technical Helpdesk Support Services Revenue Growth Rate (2013-2023)

11 GLOBAL HELPDESK OUTSOURCING MARKET SEGMENT BY APPLICATION

11.1 Global Helpdesk Outsourcing Revenue Market Share by Application (2013-2018)
11.2 Helpdesk Outsourcing Market Forecast by Application (2018-2023)
11.3 Automotive Revenue Growth (2013-2018)
11.4 Consumer Goods Revenue Growth (2013-2018)
11.5 IT Revenue Growth (2013-2018)
11.6 Telecommunication Revenue Growth (2013-2018)
11.7 Oil & Gas Revenue Growth (2013-2018)
11.8 Others Revenue Growth (2013-2018)

12 GLOBAL HELPDESK OUTSOURCING MARKET SIZE FORECAST (2018-2023)

12.1 Global Helpdesk Outsourcing Market Size Forecast (2018-2023)
12.2 Global Helpdesk Outsourcing Market Forecast by Regions (2018-2023)
12.3 North America Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
12.4 Europe Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
12.6 South America Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Helpdesk Outsourcing Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Helpdesk Outsourcing Picture
Table Product Specifications of Helpdesk Outsourcing
Table Global Helpdesk Outsourcing and Revenue (Million USD) Market Split by Product Type
Figure Global Helpdesk Outsourcing Revenue Market Share by Types in 2017
Figure Outsourcing Level 1 Picture
Figure Outsourcing Level 2 Picture
Figure Technical Helpdesk Support Services Picture
Table Global Helpdesk Outsourcing Revenue (Million USD) by Application (2013-2023)
Figure Helpdesk Outsourcing Revenue Market Share by Applications in 2017
Figure Automotive Picture
Figure Consumer Goods Picture
Figure IT Picture
Figure Telecommunication Picture
Figure Oil & Gas Picture
Figure Others Picture
Table Global Market Helpdesk Outsourcing Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Helpdesk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Helpdesk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Helpdesk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Helpdesk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Helpdesk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Helpdesk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Table Qcom Outsourcing Basic Information, Manufacturing Base and Competitors
Table Qcom Outsourcing Helpdesk Outsourcing Type and Applications
Table Qcom Outsourcing Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table ABS Basic Information, Manufacturing Base and Competitors
Table ABS Helpdesk Outsourcing Type and Applications
Table ABS Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table ActivSupport Basic Information, Manufacturing Base and Competitors
Table ActivSupport Helpdesk Outsourcing Type and Applications
Table ActivSupport Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table CGS Basic Information, Manufacturing Base and Competitors
Table CGS Helpdesk Outsourcing Type and Applications
Table CGS Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table 4Results Basic Information, Manufacturing Base and Competitors
Table 4Results Helpdesk Outsourcing Type and Applications
Table 4Results Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Adaptive Basic Information, Manufacturing Base and Competitors
Table Adaptive Helpdesk Outsourcing Type and Applications
Table Adaptive Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table AlfaVox Basic Information, Manufacturing Base and Competitors
Table AlfaVox Helpdesk Outsourcing Type and Applications
Table AlfaVox Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Batyckie Centrum Biznesu Basic Information, Manufacturing Base and Competitors
Table Batyckie Centrum Biznesu Helpdesk Outsourcing Type and Applications
Table Batyckie Centrum Biznesu Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Business Support Solution Basic Information, Manufacturing Base and Competitors
Table Business Support Solution Helpdesk Outsourcing Type and Applications
Table Business Support Solution Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Call Center Inter Galatica Basic Information, Manufacturing Base and Competitors
Table Call Center Inter Galatica Helpdesk Outsourcing Type and Applications
Table Call Center Inter Galatica Helpdesk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Global Helpdesk Outsourcing Revenue (Million USD) by Players (2013-2018)
Table Global Helpdesk Outsourcing Revenue Share by Players (2013-2018)
Figure Global Helpdesk Outsourcing Revenue Share by Players in 2016
Figure Global Helpdesk Outsourcing Revenue Share by Players in 2017
Figure Global Top 5 Players Helpdesk Outsourcing Revenue Market Share in 2017
Figure Global Top 10 Players Helpdesk Outsourcing Revenue Market Share in 2017
Figure Global Helpdesk Outsourcing Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Helpdesk Outsourcing Revenue (Million USD) by Regions (2013-2018)
Table Global Helpdesk Outsourcing Revenue Market Share by Regions (2013-2018)
Figure Global Helpdesk Outsourcing Revenue Market Share by Regions (2013-2018)
Figure Global Helpdesk Outsourcing Revenue Market Share by Regions in 2017
Figure North America Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Europe Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure South America Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Table North America Helpdesk Outsourcing Revenue by Countries (2013-2018)
Table North America Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure North America Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure North America Helpdesk Outsourcing Revenue Market Share by Countries in 2017
Figure USA Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Canada Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Mexico Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Table Europe Helpdesk Outsourcing Revenue (Million USD) by Countries (2013-2018)
Figure Europe Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Europe Helpdesk Outsourcing Revenue Market Share by Countries in 2017
Figure Germany Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure UK Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure France Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Russia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Italy Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Helpdesk Outsourcing Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Helpdesk Outsourcing Revenue Market Share by Countries in 2017
Figure China Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Japan Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Korea Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure India Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Table South America Helpdesk Outsourcing Revenue by Countries (2013-2018)
Table South America Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure South America Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure South America Helpdesk Outsourcing Revenue Market Share by Countries in 2017
Figure Brazil Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Argentina Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Colombia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Helpdesk Outsourcing Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Helpdesk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Helpdesk Outsourcing Revenue Market Share by Countries in 2017
Figure Saudi Arabia Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure UAE Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Egypt Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Nigeria Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Figure South Africa Helpdesk Outsourcing Revenue and Growth Rate (2013-2018)
Table Global Helpdesk Outsourcing Revenue (Million USD) by Type (2013-2018)
Table Global Helpdesk Outsourcing Revenue Share by Type (2013-2018)
Figure Global Helpdesk Outsourcing Revenue Share by Type (2013-2018)
Figure Global Helpdesk Outsourcing Revenue Share by Type in 2017
Table Global Helpdesk Outsourcing Revenue Forecast by Type (2018-2023)
Figure Global Helpdesk Outsourcing Market Share Forecast by Type (2018-2023)
Figure Global Outsourcing Level 1 Revenue Growth Rate (2013-2018)
Figure Global Outsourcing Level 2 Revenue Growth Rate (2013-2018)
Figure Global Technical Helpdesk Support Services Revenue Growth Rate (2013-2018)
Table Global Helpdesk Outsourcing Revenue by Application (2013-2018)
Table Global Helpdesk Outsourcing Revenue Share by Application (2013-2018)
Figure Global Helpdesk Outsourcing Revenue Share by Application (2013-2018)
Figure Global Helpdesk Outsourcing Revenue Share by Application in 2017
Table Global Helpdesk Outsourcing Revenue Forecast by Application (2018-2023)
Figure Global Helpdesk Outsourcing Market Share Forecast by Application (2018-2023)
Figure Global Automotive Revenue Growth Rate (2013-2018)
Figure Global Consumer Goods Revenue Growth Rate (2013-2018)
Figure Global IT Revenue Growth Rate (2013-2018)
Figure Global Telecommunication Revenue Growth Rate (2013-2018)
Figure Global Oil & Gas Revenue Growth Rate (2013-2018)
Figure Global Others Revenue Growth Rate (2013-2018)
Figure Global Helpdesk Outsourcing Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Helpdesk Outsourcing Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Helpdesk Outsourcing Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
Figure Europe Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
Figure South America Helpdesk Outsourcing Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Helpdesk Outsourcing Revenue Market Forecast (2018-2023)