Global Help Desk Outsourcing Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

October 2018 | 128 pages | ID: G6F035C6A6CEN
GlobalInfoResearch

Abstracts

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.

Scope of the Report:

This report studies the Help Desk Outsourcing market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Help Desk Outsourcing market by product type and applications/end industries.

Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users. 

Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.

The global Help Desk Outsourcing market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Help Desk Outsourcing.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

• CSC
• HCL Technologies
• HP Enterprise Services
• IBM
• Qcom Outsourcing
• Wipro

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Market Segment by Type, covers

• Outsourced Level 1 and Level 2 Support Services
• Outsourced Technical Helpdesk Support Services

Market Segment by Applications, can be divided into

• Large Enterprises
• Small and Medium Enterprises
  
  

Contents

1 HELP DESK OUTSOURCING MARKET OVERVIEW

1.1 Product Overview and Scope of Help Desk Outsourcing
1.2 Classification of Help Desk Outsourcing by Types
  1.2.1 Global Help Desk Outsourcing Revenue Comparison by Types (2017-2023)
  1.2.2 Global Help Desk Outsourcing Revenue Market Share by Types in 2017
  1.2.3 Outsourced Level 1 and Level 2 Support Services
  1.2.4 Outsourced Technical Helpdesk Support Services
1.3 Global Help Desk Outsourcing Market by Application
  1.3.1 Global Help Desk Outsourcing Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Large Enterprises
  1.3.3 Small and Medium Enterprises
1.4 Global Help Desk Outsourcing Market by Regions
  1.4.1 Global Help Desk Outsourcing Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Help Desk Outsourcing Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Help Desk Outsourcing Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Help Desk Outsourcing Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Help Desk Outsourcing Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Help Desk Outsourcing Status and Prospect (2013-2023)
1.5 Global Market Size of Help Desk Outsourcing (2013-2023)

2 MANUFACTURERS PROFILES

2.1 CSC
  2.1.1 Business Overview
  2.1.2 Help Desk Outsourcing Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 CSC Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.2 HCL Technologies
  2.2.1 Business Overview
  2.2.2 Help Desk Outsourcing Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 HCL Technologies Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.3 HP Enterprise Services
  2.3.1 Business Overview
  2.3.2 Help Desk Outsourcing Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 HP Enterprise Services Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.4 IBM
  2.4.1 Business Overview
  2.4.2 Help Desk Outsourcing Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 IBM Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.5 Qcom Outsourcing
  2.5.1 Business Overview
  2.5.2 Help Desk Outsourcing Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Qcom Outsourcing Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
2.6 Wipro
  2.6.1 Business Overview
  2.6.2 Help Desk Outsourcing Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Wipro Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL HELP DESK OUTSOURCING MARKET COMPETITION, BY PLAYERS

3.1 Global Help Desk Outsourcing Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Help Desk Outsourcing Players Market Share
  3.2.2 Top 10 Help Desk Outsourcing Players Market Share
3.3 Market Competition Trend

4 GLOBAL HELP DESK OUTSOURCING MARKET SIZE BY REGIONS

4.1 Global Help Desk Outsourcing Revenue and Market Share by Regions
4.2 North America Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
4.3 Europe Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
4.5 South America Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Help Desk Outsourcing Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA HELP DESK OUTSOURCING REVENUE BY COUNTRIES

5.1 North America Help Desk Outsourcing Revenue by Countries (2013-2018)
5.2 USA Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
5.3 Canada Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
5.4 Mexico Help Desk Outsourcing Revenue and Growth Rate (2013-2018)

6 EUROPE HELP DESK OUTSOURCING REVENUE BY COUNTRIES

6.1 Europe Help Desk Outsourcing Revenue by Countries (2013-2018)
6.2 Germany Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
6.3 UK Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
6.4 France Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
6.5 Russia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
6.6 Italy Help Desk Outsourcing Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC HELP DESK OUTSOURCING REVENUE BY COUNTRIES

7.1 Asia-Pacific Help Desk Outsourcing Revenue by Countries (2013-2018)
7.2 China Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
7.3 Japan Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
7.4 Korea Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
7.5 India Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA HELP DESK OUTSOURCING REVENUE BY COUNTRIES

8.1 South America Help Desk Outsourcing Revenue by Countries (2013-2018)
8.2 Brazil Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
8.3 Argentina Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
8.4 Colombia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE HELP DESK OUTSOURCING BY COUNTRIES

9.1 Middle East and Africa Help Desk Outsourcing Revenue by Countries (2013-2018)
9.2 Saudi Arabia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
9.3 UAE Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
9.4 Egypt Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
9.5 Nigeria Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
9.6 South Africa Help Desk Outsourcing Revenue and Growth Rate (2013-2018)

10 GLOBAL HELP DESK OUTSOURCING MARKET SEGMENT BY TYPE

10.1 Global Help Desk Outsourcing Revenue and Market Share by Type (2013-2018)
10.2 Global Help Desk Outsourcing Market Forecast by Type (2018-2023)
10.3 Outsourced Level 1 and Level 2 Support Services Revenue Growth Rate (2013-2023)
10.4 Outsourced Technical Helpdesk Support Services Revenue Growth Rate (2013-2023)

11 GLOBAL HELP DESK OUTSOURCING MARKET SEGMENT BY APPLICATION

11.1 Global Help Desk Outsourcing Revenue Market Share by Application (2013-2018)
11.2 Help Desk Outsourcing Market Forecast by Application (2018-2023)
11.3 Large Enterprises Revenue Growth (2013-2018)
11.4 Small and Medium Enterprises Revenue Growth (2013-2018)

12 GLOBAL HELP DESK OUTSOURCING MARKET SIZE FORECAST (2018-2023)

12.1 Global Help Desk Outsourcing Market Size Forecast (2018-2023)
12.2 Global Help Desk Outsourcing Market Forecast by Regions (2018-2023)
12.3 North America Help Desk Outsourcing Revenue Market Forecast (2018-2023)
12.4 Europe Help Desk Outsourcing Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Help Desk Outsourcing Revenue Market Forecast (2018-2023)
12.6 South America Help Desk Outsourcing Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Help Desk Outsourcing Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Help Desk Outsourcing Picture
Table Product Specifications of Help Desk Outsourcing
Table Global Help Desk Outsourcing and Revenue (Million USD) Market Split by Product Type
Figure Global Help Desk Outsourcing Revenue Market Share by Types in 2017
Figure Outsourced Level 1 and Level 2 Support Services Picture
Figure Outsourced Technical Helpdesk Support Services Picture
Table Global Help Desk Outsourcing Revenue (Million USD) by Application (2013-2023)
Figure Help Desk Outsourcing Revenue Market Share by Applications in 2017
Figure Large Enterprises Picture
Figure Small and Medium Enterprises Picture
Table Global Market Help Desk Outsourcing Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Help Desk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Help Desk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Help Desk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Help Desk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Help Desk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Help Desk Outsourcing Revenue (Million USD) and Growth Rate (2013-2023)
Table CSC Basic Information, Manufacturing Base and Competitors
Table CSC Help Desk Outsourcing Type and Applications
Table CSC Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table HCL Technologies Basic Information, Manufacturing Base and Competitors
Table HCL Technologies Help Desk Outsourcing Type and Applications
Table HCL Technologies Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table HP Enterprise Services Basic Information, Manufacturing Base and Competitors
Table HP Enterprise Services Help Desk Outsourcing Type and Applications
Table HP Enterprise Services Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table IBM Basic Information, Manufacturing Base and Competitors
Table IBM Help Desk Outsourcing Type and Applications
Table IBM Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Qcom Outsourcing Basic Information, Manufacturing Base and Competitors
Table Qcom Outsourcing Help Desk Outsourcing Type and Applications
Table Qcom Outsourcing Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Wipro Basic Information, Manufacturing Base and Competitors
Table Wipro Help Desk Outsourcing Type and Applications
Table Wipro Help Desk Outsourcing Revenue, Gross Margin and Market Share (2016-2017)
Table Global Help Desk Outsourcing Revenue (Million USD) by Players (2013-2018)
Table Global Help Desk Outsourcing Revenue Share by Players (2013-2018)
Figure Global Help Desk Outsourcing Revenue Share by Players in 2016
Figure Global Help Desk Outsourcing Revenue Share by Players in 2017
Figure Global Top 5 Players Help Desk Outsourcing Revenue Market Share in 2017
Figure Global Top 10 Players Help Desk Outsourcing Revenue Market Share in 2017
Figure Global Help Desk Outsourcing Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Help Desk Outsourcing Revenue (Million USD) by Regions (2013-2018)
Table Global Help Desk Outsourcing Revenue Market Share by Regions (2013-2018)
Figure Global Help Desk Outsourcing Revenue Market Share by Regions (2013-2018)
Figure Global Help Desk Outsourcing Revenue Market Share by Regions in 2017
Figure North America Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Europe Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure South America Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Table North America Help Desk Outsourcing Revenue by Countries (2013-2018)
Table North America Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure North America Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure North America Help Desk Outsourcing Revenue Market Share by Countries in 2017
Figure USA Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Canada Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Mexico Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Table Europe Help Desk Outsourcing Revenue (Million USD) by Countries (2013-2018)
Figure Europe Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Europe Help Desk Outsourcing Revenue Market Share by Countries in 2017
Figure Germany Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure UK Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure France Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Russia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Italy Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Help Desk Outsourcing Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Help Desk Outsourcing Revenue Market Share by Countries in 2017
Figure China Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Japan Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Korea Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure India Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Table South America Help Desk Outsourcing Revenue by Countries (2013-2018)
Table South America Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure South America Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure South America Help Desk Outsourcing Revenue Market Share by Countries in 2017
Figure Brazil Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Argentina Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Colombia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Help Desk Outsourcing Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Help Desk Outsourcing Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Help Desk Outsourcing Revenue Market Share by Countries in 2017
Figure Saudi Arabia Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure UAE Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Egypt Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure Nigeria Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Figure South Africa Help Desk Outsourcing Revenue and Growth Rate (2013-2018)
Table Global Help Desk Outsourcing Revenue (Million USD) by Type (2013-2018)
Table Global Help Desk Outsourcing Revenue Share by Type (2013-2018)
Figure Global Help Desk Outsourcing Revenue Share by Type (2013-2018)
Figure Global Help Desk Outsourcing Revenue Share by Type in 2017
Table Global Help Desk Outsourcing Revenue Forecast by Type (2018-2023)
Figure Global Help Desk Outsourcing Market Share Forecast by Type (2018-2023)
Figure Global Outsourced Level 1 and Level 2 Support Services Revenue Growth Rate (2013-2018)
Figure Global Outsourced Technical Helpdesk Support Services Revenue Growth Rate (2013-2018)
Table Global Help Desk Outsourcing Revenue by Application (2013-2018)
Table Global Help Desk Outsourcing Revenue Share by Application (2013-2018)
Figure Global Help Desk Outsourcing Revenue Share by Application (2013-2018)
Figure Global Help Desk Outsourcing Revenue Share by Application in 2017
Table Global Help Desk Outsourcing Revenue Forecast by Application (2018-2023)
Figure Global Help Desk Outsourcing Market Share Forecast by Application (2018-2023)
Figure Global Large Enterprises Revenue Growth Rate (2013-2018)
Figure Global Small and Medium Enterprises Revenue Growth Rate (2013-2018)
Figure Global Help Desk Outsourcing Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Help Desk Outsourcing Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Help Desk Outsourcing Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Help Desk Outsourcing Revenue Market Forecast (2018-2023)
Figure Europe Help Desk Outsourcing Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Help Desk Outsourcing Revenue Market Forecast (2018-2023)
Figure South America Help Desk Outsourcing Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Help Desk Outsourcing Revenue Market Forecast (2018-2023)