Global Customer Self-Service Software Market Size, Status and Forecast 2022

December 2017 | 91 pages | ID: G26598F93DAEN
QYResearch

Abstracts

This report studies the global Customer Self-Service Software market, analyzes and researches the Customer Self-Service Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia.
This report focuses on the top players in global market, like

• Microsoft Corporation
• Nuance Communications
• Oracle Corporation
• SAP SE
• Salesforce
• Aspect Software
• Avaya
• BMC Software
• Verint Systems
• Zendesk

Market segment by Regions/Countries, this report covers

• United States
• EU
• Japan
• China
• India
• Southeast Asia

Market segment by Type, the product can be split into

• Cloud
• On-premise

Market segment by Application, Customer Self-Service Software can be split into

• Banking, Financial Services, and Insurance (BFSI)
• Manufacturing
• Retail & E-commerce
• Education
• Media & Entertainment
• Others

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Customer Self-Service Software Market Size, Status and Forecast 2022

1 INDUSTRY OVERVIEW OF CUSTOMER SELF-SERVICE SOFTWARE

1.1 Customer Self-Service Software Market Overview
  1.1.1 Customer Self-Service Software Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Customer Self-Service Software Market Size and Analysis by Regions
  1.2.1 United States
  1.2.2 EU
  1.2.3 Japan
  1.2.4 China
  1.2.5 India
  1.2.6 Southeast Asia
1.3 Customer Self-Service Software Market by Type
  1.3.1 Cloud
  1.3.2 On-premise
1.4 Customer Self-Service Software Market by End Users/Application
  1.4.1 Banking, Financial Services, and Insurance (BFSI)
  1.4.2 Manufacturing
  1.4.3 Retail & E-commerce
  1.4.4 Education
  1.4.5 Media & Entertainment
  1.4.6 Others

2 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE COMPETITION ANALYSIS BY PLAYERS

2.1 Customer Self-Service Software Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 Microsoft Corporation
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.1.5 Recent Developments
3.2 Nuance Communications
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.2.5 Recent Developments
3.3 Oracle Corporation
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.3.5 Recent Developments
3.4 SAP SE
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.4.5 Recent Developments
3.5 Salesforce
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.5.5 Recent Developments
3.6 Aspect Software
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.6.5 Recent Developments
3.7 Avaya
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.7.5 Recent Developments
3.8 BMC Software
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.8.5 Recent Developments
3.9 Verint Systems
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.9.5 Recent Developments
3.10 Zendesk
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Customer Self-Service Software Revenue (Value) (2012-2017)
  3.10.5 Recent Developments

4 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE BY TYPE AND APPLICATION (2012-2017)

4.1 Global Customer Self-Service Software Market Size by Type (2012-2017)
4.2 Global Customer Self-Service Software Market Size by Application (2012-2017)
4.3 Potential Application of Customer Self-Service Software in Future
4.4 Top Consumer/End Users of Customer Self-Service Software

5 UNITED STATES CUSTOMER SELF-SERVICE SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Customer Self-Service Software Market Size (2012-2017)
5.2 United States Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

6 EU CUSTOMER SELF-SERVICE SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

6.1 EU Customer Self-Service Software Market Size (2012-2017)
6.2 EU Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

7 JAPAN CUSTOMER SELF-SERVICE SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

7.1 Japan Customer Self-Service Software Market Size (2012-2017)
7.2 Japan Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

8 CHINA CUSTOMER SELF-SERVICE SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

8.1 China Customer Self-Service Software Market Size (2012-2017)
8.2 China Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

9 INDIA CUSTOMER SELF-SERVICE SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

9.1 India Customer Self-Service Software Market Size (2012-2017)
9.2 India Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

10 SOUTHEAST ASIA CUSTOMER SELF-SERVICE SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

10.1 Southeast Asia Customer Self-Service Software Market Size (2012-2017)
10.2 Southeast Asia Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2017-2022)

11.1 Global Customer Self-Service Software Market Size (Value) by Regions (2017-2022)
  11.1.1 United States Customer Self-Service Software Revenue and Growth Rate (2017-2022)
  11.1.2 EU Customer Self-Service Software Revenue and Growth Rate (2017-2022)
  11.1.3 Japan Customer Self-Service Software Revenue and Growth Rate (2017-2022)
  11.1.4 China Customer Self-Service Software Revenue and Growth Rate (2017-2022)
  11.1.5 India Customer Self-Service Software Revenue and Growth Rate (2017-2022)
  11.1.6 Southeast Asia Customer Self-Service Software Revenue and Growth Rate (2017-2022)
11.2 Global Customer Self-Service Software Market Size (Value) by Type (2017-2022)
11.3 Global Customer Self-Service Software Market Size by Application (2017-2022)

12 CUSTOMER SELF-SERVICE SOFTWARE MARKET DYNAMICS

12.1 Customer Self-Service Software Market Opportunities
12.2 Customer Self-Service Software Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Customer Self-Service Software Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Customer Self-Service Software Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source


The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Customer Self-Service Software Product Scope
Figure Global Customer Self-Service Software Market Size (Million USD) (2012-2017)
Table Global Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Customer Self-Service Software Market Share by Regions in 2016
Figure United States Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure EU Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Japan Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure China Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure India Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Southeast Asia Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Customer Self-Service Software Market Share by Type in 2016
Figure Cloud Market Size (Million USD) and Growth Rate (2012-2017)
Figure On-premise Market Size (Million USD) and Growth Rate (2012-2017)
Figure Global Customer Self-Service Software Market Share by Application in 2016
Table Key Downstream Customer in Banking, Financial Services, and Insurance (BFSI)
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Banking, Financial Services, and Insurance (BFSI) (2012-2017)
Table Key Downstream Customer in Manufacturing
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Manufacturing (2012-2017)
Table Key Downstream Customer in Retail & E-commerce
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Retail & E-commerce (2012-2017)
Table Key Downstream Customer in Education
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Education (2012-2017)
Table Key Downstream Customer in Media & Entertainment
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Media & Entertainment (2012-2017)
Table Key Downstream Customer in Others
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Others (2012-2017)
Table Customer Self-Service Software Market Size (Million USD) by Players (2016 and 2017)
Figure Customer Self-Service Software Market Size Share by Players in 2016
Figure Customer Self-Service Software Market Size Share by Players in 2017
Table Microsoft Corporation Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Microsoft Corporation (2012-2017)
Figure Microsoft Corporation Customer Self-Service Software Business Revenue Market Share in 2016
Table Nuance Communications Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Nuance Communications (2012-2017)
Figure Nuance Communications Customer Self-Service Software Business Revenue Market Share in 2016
Table Oracle Corporation Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Oracle Corporation (2012-2017)
Figure Oracle Corporation Customer Self-Service Software Business Revenue Market Share in 2016
Table SAP SE Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of SAP SE (2012-2017)
Figure SAP SE Customer Self-Service Software Business Revenue Market Share in 2016
Table Salesforce Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Salesforce (2012-2017)
Figure Salesforce Customer Self-Service Software Business Revenue Market Share in 2016
Table Aspect Software Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Aspect Software (2012-2017)
Figure Aspect Software Customer Self-Service Software Business Revenue Market Share in 2016
Table Avaya Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Avaya (2012-2017)
Figure Avaya Customer Self-Service Software Business Revenue Market Share in 2016
Table BMC Software Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of BMC Software (2012-2017)
Figure BMC Software Customer Self-Service Software Business Revenue Market Share in 2016
Table Verint Systems Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Verint Systems (2012-2017)
Figure Verint Systems Customer Self-Service Software Business Revenue Market Share in 2016
Table Zendesk Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Zendesk (2012-2017)
Figure Zendesk Customer Self-Service Software Business Revenue Market Share in 2016
Table Global Customer Self-Service Software Market Size (Million USD) by Type (2012-2017)
Figure Global Customer Self-Service Software Market Size Share by Type in 2012
Figure Global Customer Self-Service Software Market Size Share by Type in 2013
Figure Global Customer Self-Service Software Market Size Share by Type in 2014
Figure Global Customer Self-Service Software Market Size Share by Type in 2015
Figure Global Customer Self-Service Software Market Size Share by Type in 2016
Figure Global Customer Self-Service Software Market Size Share by Type in 2017
Table Global Customer Self-Service Software Market Size (Million USD) by Application (2012-2017)
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2012
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2013
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2014
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2015
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2016
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2017
Table Top Consumer/End Users of Customer Self-Service Software
Figure United States Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table United States Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure United States Customer Self-Service Software Market Size Share by Players in 2016
Figure United States Customer Self-Service Software Market Size Share by Players in 2017
Figure EU Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table EU Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure EU Customer Self-Service Software Market Size Share by Players in 2016
Figure EU Customer Self-Service Software Market Size Share by Players in 2017
Figure Japan Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Japan Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure Japan Customer Self-Service Software Market Size Share by Players in 2016
Figure Japan Customer Self-Service Software Market Size Share by Players in 2017
Figure China Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table China Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure China Customer Self-Service Software Market Size Share by Players in 2016
Figure China Customer Self-Service Software Market Size Share by Players in 2017
Figure India Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table India Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure India Customer Self-Service Software Market Size Share by Players in 2016
Figure India Customer Self-Service Software Market Size Share by Players in 2017
Figure Southeast Asia Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Southeast Asia Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure Southeast Asia Customer Self-Service Software Market Size Share by Players in 2016
Figure Southeast Asia Customer Self-Service Software Market Size Share by Players in 2017
Figure Global Customer Self-Service Software Market Size (Million USD) by Regions (2017-2022)
Table Global Customer Self-Service Software Market Size (Million USD) by Regions (2017-2022)
Figure Global Customer Self-Service Software Market Size Share by Regions in 2017
Figure Global Customer Self-Service Software Market Size Share by Regions in 2022
Figure United States Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure EU Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Japan Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure China Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure India Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Southeast Asia Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Table Global Customer Self-Service Software Market Size (Million USD) by Type (2017-2022)
Figure Global Customer Self-Service Software Market Size Share by Type in 2017
Figure Global Customer Self-Service Software Market Size Share by Type in 2022
Table Global Customer Self-Service Software Market Size (Million USD) by Application (2017-2022)
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2017
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2022