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Global CRM Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

December 2018 | 134 pages | ID: G290F536364EN
GlobalInfoResearch

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CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.

Scope of the Report:

This report studies the CRM Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the CRM Software market by product type and applications/end industries.
CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.
The global CRM Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of CRM Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers
  • Salesforce
  • SAP
  • Oracle Siebel
  • Microsoft Dynamics
  • NetSuite
  • IBM
  • Workbooks
  • Nimble
  • Insightly
  • Zoho
  • UserVoice
Market Segment by Regions, regional analysis covers
  • North America (United States, Canada and Mexico)
  • Europe (Germany, France, UK, Russia and Italy)
  • Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
  • South America (Brazil, Argentina, Colombia)
  • Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
  • Small & mid-sized Enterprises
  • Large Enterprises
Market Segment by Applications, can be divided into
  • Customer service
  • Distribution
  • Manufacturing
  • Marketing
  • Sales
  • Social networking
  • Supply chain
  • Vertical industries
1 CRM SOFTWARE MARKET OVERVIEW

1.1 Product Overview and Scope of CRM Software
1.2 Classification of CRM Software by Types
  1.2.1 Global CRM Software Revenue Comparison by Types (2017-2023)
  1.2.2 Global CRM Software Revenue Market Share by Types in 2017
  1.2.3 Small & mid-sized Enterprises
  1.2.4 Large Enterprises
1.3 Global CRM Software Market by Application
  1.3.1 Global CRM Software Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Customer service
  1.3.3 Distribution
  1.3.4 Manufacturing
  1.3.5 Marketing
  1.3.6 Sales
  1.3.7 Social networking
  1.3.8 Supply chain
  1.3.9 Vertical industries
1.4 Global CRM Software Market by Regions
  1.4.1 Global CRM Software Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) CRM Software Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) CRM Software Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) CRM Software Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) CRM Software Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) CRM Software Status and Prospect (2013-2023)
1.5 Global Market Size of CRM Software (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Salesforce
  2.1.1 Business Overview
  2.1.2 CRM Software Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Salesforce CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 SAP
  2.2.1 Business Overview
  2.2.2 CRM Software Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 SAP CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 Oracle Siebel
  2.3.1 Business Overview
  2.3.2 CRM Software Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 Oracle Siebel CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 Microsoft Dynamics
  2.4.1 Business Overview
  2.4.2 CRM Software Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 Microsoft Dynamics CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 NetSuite
  2.5.1 Business Overview
  2.5.2 CRM Software Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 NetSuite CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 IBM
  2.6.1 Business Overview
  2.6.2 CRM Software Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 IBM CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 Workbooks
  2.7.1 Business Overview
  2.7.2 CRM Software Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 Workbooks CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Nimble
  2.8.1 Business Overview
  2.8.2 CRM Software Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Nimble CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.9 Insightly
  2.9.1 Business Overview
  2.9.2 CRM Software Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Insightly CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.10 Zoho
  2.10.1 Business Overview
  2.10.2 CRM Software Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 Zoho CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.11 UserVoice
  2.11.1 Business Overview
  2.11.2 CRM Software Type and Applications
    2.11.2.1 Product A
    2.11.2.2 Product B
  2.11.3 UserVoice CRM Software Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL CRM SOFTWARE MARKET COMPETITION, BY PLAYERS

3.1 Global CRM Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 CRM Software Players Market Share
  3.2.2 Top 10 CRM Software Players Market Share
3.3 Market Competition Trend

4 GLOBAL CRM SOFTWARE MARKET SIZE BY REGIONS

4.1 Global CRM Software Revenue and Market Share by Regions
4.2 North America CRM Software Revenue and Growth Rate (2013-2018)
4.3 Europe CRM Software Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific CRM Software Revenue and Growth Rate (2013-2018)
4.5 South America CRM Software Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa CRM Software Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA CRM SOFTWARE REVENUE BY COUNTRIES

5.1 North America CRM Software Revenue by Countries (2013-2018)
5.2 USA CRM Software Revenue and Growth Rate (2013-2018)
5.3 Canada CRM Software Revenue and Growth Rate (2013-2018)
5.4 Mexico CRM Software Revenue and Growth Rate (2013-2018)

6 EUROPE CRM SOFTWARE REVENUE BY COUNTRIES

6.1 Europe CRM Software Revenue by Countries (2013-2018)
6.2 Germany CRM Software Revenue and Growth Rate (2013-2018)
6.3 UK CRM Software Revenue and Growth Rate (2013-2018)
6.4 France CRM Software Revenue and Growth Rate (2013-2018)
6.5 Russia CRM Software Revenue and Growth Rate (2013-2018)
6.6 Italy CRM Software Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC CRM SOFTWARE REVENUE BY COUNTRIES

7.1 Asia-Pacific CRM Software Revenue by Countries (2013-2018)
7.2 China CRM Software Revenue and Growth Rate (2013-2018)
7.3 Japan CRM Software Revenue and Growth Rate (2013-2018)
7.4 Korea CRM Software Revenue and Growth Rate (2013-2018)
7.5 India CRM Software Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia CRM Software Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA CRM SOFTWARE REVENUE BY COUNTRIES

8.1 South America CRM Software Revenue by Countries (2013-2018)
8.2 Brazil CRM Software Revenue and Growth Rate (2013-2018)
8.3 Argentina CRM Software Revenue and Growth Rate (2013-2018)
8.4 Colombia CRM Software Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE CRM SOFTWARE BY COUNTRIES

9.1 Middle East and Africa CRM Software Revenue by Countries (2013-2018)
9.2 Saudi Arabia CRM Software Revenue and Growth Rate (2013-2018)
9.3 UAE CRM Software Revenue and Growth Rate (2013-2018)
9.4 Egypt CRM Software Revenue and Growth Rate (2013-2018)
9.5 Nigeria CRM Software Revenue and Growth Rate (2013-2018)
9.6 South Africa CRM Software Revenue and Growth Rate (2013-2018)

10 GLOBAL CRM SOFTWARE MARKET SEGMENT BY TYPE

10.1 Global CRM Software Revenue and Market Share by Type (2013-2018)
10.2 Global CRM Software Market Forecast by Type (2018-2023)
10.3 Small & mid-sized Enterprises Revenue Growth Rate (2013-2023)
10.4 Large Enterprises Revenue Growth Rate (2013-2023)

11 GLOBAL CRM SOFTWARE MARKET SEGMENT BY APPLICATION

11.1 Global CRM Software Revenue Market Share by Application (2013-2018)
11.2 CRM Software Market Forecast by Application (2018-2023)
11.3 Customer service Revenue Growth (2013-2018)
11.4 Distribution Revenue Growth (2013-2018)
11.5 Manufacturing Revenue Growth (2013-2018)
11.6 Marketing Revenue Growth (2013-2018)
11.7 Sales Revenue Growth (2013-2018)
11.8 Social networking Revenue Growth (2013-2018)
11.9 Supply chain Revenue Growth (2013-2018)
11.10 Vertical industries Revenue Growth (2013-2018)

12 GLOBAL CRM SOFTWARE MARKET SIZE FORECAST (2018-2023)

12.1 Global CRM Software Market Size Forecast (2018-2023)
12.2 Global CRM Software Market Forecast by Regions (2018-2023)
12.3 North America CRM Software Revenue Market Forecast (2018-2023)
12.4 Europe CRM Software Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific CRM Software Revenue Market Forecast (2018-2023)
12.6 South America CRM Software Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa CRM Software Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source
LIST OF TABLES AND FIGURES

Figure CRM Software Picture
Table Product Specifications of CRM Software
Table Global CRM Software and Revenue (Million USD) Market Split by Product Type
Figure Global CRM Software Revenue Market Share by Types in 2017
Figure Small & mid-sized Enterprises Picture
Figure Large Enterprises Picture
Table Global CRM Software Revenue (Million USD) by Application (2013-2023)
Figure CRM Software Revenue Market Share by Applications in 2017
Figure Customer service Picture
Figure Distribution Picture
Figure Manufacturing Picture
Figure Marketing Picture
Figure Sales Picture
Figure Social networking Picture
Figure Supply chain Picture
Figure Vertical industries Picture
Table Global Market CRM Software Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America CRM Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe CRM Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific CRM Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America CRM Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa CRM Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global CRM Software Revenue (Million USD) and Growth Rate (2013-2023)
Table Salesforce Basic Information, Manufacturing Base and Competitors
Table Salesforce CRM Software Type and Applications
Table Salesforce CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table SAP Basic Information, Manufacturing Base and Competitors
Table SAP CRM Software Type and Applications
Table SAP CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table Oracle Siebel Basic Information, Manufacturing Base and Competitors
Table Oracle Siebel CRM Software Type and Applications
Table Oracle Siebel CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table Microsoft Dynamics Basic Information, Manufacturing Base and Competitors
Table Microsoft Dynamics CRM Software Type and Applications
Table Microsoft Dynamics CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table NetSuite Basic Information, Manufacturing Base and Competitors
Table NetSuite CRM Software Type and Applications
Table NetSuite CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table IBM Basic Information, Manufacturing Base and Competitors
Table IBM CRM Software Type and Applications
Table IBM CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table Workbooks Basic Information, Manufacturing Base and Competitors
Table Workbooks CRM Software Type and Applications
Table Workbooks CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table Nimble Basic Information, Manufacturing Base and Competitors
Table Nimble CRM Software Type and Applications
Table Nimble CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table Insightly Basic Information, Manufacturing Base and Competitors
Table Insightly CRM Software Type and Applications
Table Insightly CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table Zoho Basic Information, Manufacturing Base and Competitors
Table Zoho CRM Software Type and Applications
Table Zoho CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table UserVoice Basic Information, Manufacturing Base and Competitors
Table UserVoice CRM Software Type and Applications
Table UserVoice CRM Software Revenue, Gross Margin and Market Share (2016-2017)
Table Global CRM Software Revenue (Million USD) by Players (2013-2018)
Table Global CRM Software Revenue Share by Players (2013-2018)
Figure Global CRM Software Revenue Share by Players in 2016
Figure Global CRM Software Revenue Share by Players in 2017
Figure Global Top 5 Players CRM Software Revenue Market Share in 2017
Figure Global Top 10 Players CRM Software Revenue Market Share in 2017
Figure Global CRM Software Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global CRM Software Revenue (Million USD) by Regions (2013-2018)
Table Global CRM Software Revenue Market Share by Regions (2013-2018)
Figure Global CRM Software Revenue Market Share by Regions (2013-2018)
Figure Global CRM Software Revenue Market Share by Regions in 2017
Figure North America CRM Software Revenue and Growth Rate (2013-2018)
Figure Europe CRM Software Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific CRM Software Revenue and Growth Rate (2013-2018)
Figure South America CRM Software Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa CRM Software Revenue and Growth Rate (2013-2018)
Table North America CRM Software Revenue by Countries (2013-2018)
Table North America CRM Software Revenue Market Share by Countries (2013-2018)
Figure North America CRM Software Revenue Market Share by Countries (2013-2018)
Figure North America CRM Software Revenue Market Share by Countries in 2017
Figure USA CRM Software Revenue and Growth Rate (2013-2018)
Figure Canada CRM Software Revenue and Growth Rate (2013-2018)
Figure Mexico CRM Software Revenue and Growth Rate (2013-2018)
Table Europe CRM Software Revenue (Million USD) by Countries (2013-2018)
Figure Europe CRM Software Revenue Market Share by Countries (2013-2018)
Figure Europe CRM Software Revenue Market Share by Countries in 2017
Figure Germany CRM Software Revenue and Growth Rate (2013-2018)
Figure UK CRM Software Revenue and Growth Rate (2013-2018)
Figure France CRM Software Revenue and Growth Rate (2013-2018)
Figure Russia CRM Software Revenue and Growth Rate (2013-2018)
Figure Italy CRM Software Revenue and Growth Rate (2013-2018)
Table Asia-Pacific CRM Software Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific CRM Software Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific CRM Software Revenue Market Share by Countries in 2017
Figure China CRM Software Revenue and Growth Rate (2013-2018)
Figure Japan CRM Software Revenue and Growth Rate (2013-2018)
Figure Korea CRM Software Revenue and Growth Rate (2013-2018)
Figure India CRM Software Revenue and Growth Rate (2013-2018)
Figure Southeast Asia CRM Software Revenue and Growth Rate (2013-2018)
Table South America CRM Software Revenue by Countries (2013-2018)
Table South America CRM Software Revenue Market Share by Countries (2013-2018)
Figure South America CRM Software Revenue Market Share by Countries (2013-2018)
Figure South America CRM Software Revenue Market Share by Countries in 2017
Figure Brazil CRM Software Revenue and Growth Rate (2013-2018)
Figure Argentina CRM Software Revenue and Growth Rate (2013-2018)
Figure Colombia CRM Software Revenue and Growth Rate (2013-2018)
Table Middle East and Africa CRM Software Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa CRM Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa CRM Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa CRM Software Revenue Market Share by Countries in 2017
Figure Saudi Arabia CRM Software Revenue and Growth Rate (2013-2018)
Figure UAE CRM Software Revenue and Growth Rate (2013-2018)
Figure Egypt CRM Software Revenue and Growth Rate (2013-2018)
Figure Nigeria CRM Software Revenue and Growth Rate (2013-2018)
Figure South Africa CRM Software Revenue and Growth Rate (2013-2018)
Table Global CRM Software Revenue (Million USD) by Type (2013-2018)
Table Global CRM Software Revenue Share by Type (2013-2018)
Figure Global CRM Software Revenue Share by Type (2013-2018)
Figure Global CRM Software Revenue Share by Type in 2017
Table Global CRM Software Revenue Forecast by Type (2018-2023)
Figure Global CRM Software Market Share Forecast by Type (2018-2023)
Figure Global Small & mid-sized Enterprises Revenue Growth Rate (2013-2018)
Figure Global Large Enterprises Revenue Growth Rate (2013-2018)
Table Global CRM Software Revenue by Application (2013-2018)
Table Global CRM Software Revenue Share by Application (2013-2018)
Figure Global CRM Software Revenue Share by Application (2013-2018)
Figure Global CRM Software Revenue Share by Application in 2017
Table Global CRM Software Revenue Forecast by Application (2018-2023)
Figure Global CRM Software Market Share Forecast by Application (2018-2023)
Figure Global Customer service Revenue Growth Rate (2013-2018)
Figure Global Distribution Revenue Growth Rate (2013-2018)
Figure Global Manufacturing Revenue Growth Rate (2013-2018)
Figure Global Marketing Revenue Growth Rate (2013-2018)
Figure Global Sales Revenue Growth Rate (2013-2018)
Figure Global Social networking Revenue Growth Rate (2013-2018)
Figure Global Supply chain Revenue Growth Rate (2013-2018)
Figure Global Vertical industries Revenue Growth Rate (2013-2018)
Figure Global CRM Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global CRM Software Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global CRM Software Revenue Market Share Forecast by Regions (2018-2023)
Figure North America CRM Software Revenue Market Forecast (2018-2023)
Figure Europe CRM Software Revenue Market Forecast (2018-2023)
Figure Asia-Pacific CRM Software Revenue Market Forecast (2018-2023)
Figure South America CRM Software Revenue Market Forecast (2018-2023)
Figure Middle East and Africa CRM Software Revenue Market Forecast (2018-2023)

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