Global CRM Application Software Market by Manufacturers, Countries, Type and Application, Forecast to 2023

October 2018 | 132 pages | ID: G1DA9659F60EN
GlobalInfoResearch

Abstracts

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Scope of the Report:

This report studies the CRM Application Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the CRM Application Software market by product type and applications/end industries.

The BFSI segment is poised to touch a figure of about US$ 11,300 Mn in the year 2025. This signifies a CAGR of nearly 15.0% during the assessment period from 2017 till the year 2025.

The cloud segment is expected to reach a value of about US$ 34,750 Mn in the year 2025. This signifies a robust CAGR during the forecast period of 2017-2025.

The global CRM Application Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of CRM Application Software.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

• Salesforce
• Oracle
• SAP
• IBM
• Microsoft
• Adobe
• Genesys
• Nice Systems
• Amdocs
• SAS

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• Cloud
• On-Premise

Market Segment by Applications, can be divided into

• BFSI
• Retail
• IT & Telecommunication
• Healthcare
• Discrete Manufacturing
• Government
• Education
• Others

Contents

1 CRM APPLICATION SOFTWARE MARKET OVERVIEW

1.1 Product Overview and Scope of CRM Application Software
1.2 Classification of CRM Application Software by Types
  1.2.1 Global CRM Application Software Revenue Comparison by Types (2017-2023)
  1.2.2 Global CRM Application Software Revenue Market Share by Types in 2017
  1.2.3 Cloud
  1.2.4 On-Premise
1.3 Global CRM Application Software Market by Application
  1.3.1 Global CRM Application Software Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 BFSI
  1.3.3 Retail
  1.3.4 IT & Telecommunication
  1.3.5 Healthcare
  1.3.6 Discrete Manufacturing
  1.3.7 Government
  1.3.8 Education
  1.3.9 Others
1.4 Global CRM Application Software Market by Regions
  1.4.1 Global CRM Application Software Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) CRM Application Software Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) CRM Application Software Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) CRM Application Software Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) CRM Application Software Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) CRM Application Software Status and Prospect (2013-2023)
1.5 Global Market Size of CRM Application Software (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Salesforce
  2.1.1 Business Overview
  2.1.2 CRM Application Software Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Salesforce CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 Oracle
  2.2.1 Business Overview
  2.2.2 CRM Application Software Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Oracle CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 SAP
  2.3.1 Business Overview
  2.3.2 CRM Application Software Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 SAP CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 IBM
  2.4.1 Business Overview
  2.4.2 CRM Application Software Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 IBM CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 Microsoft
  2.5.1 Business Overview
  2.5.2 CRM Application Software Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Microsoft CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 Adobe
  2.6.1 Business Overview
  2.6.2 CRM Application Software Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Adobe CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 Genesys
  2.7.1 Business Overview
  2.7.2 CRM Application Software Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 Genesys CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Nice Systems
  2.8.1 Business Overview
  2.8.2 CRM Application Software Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Nice Systems CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.9 Amdocs
  2.9.1 Business Overview
  2.9.2 CRM Application Software Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Amdocs CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
2.10 SAS
  2.10.1 Business Overview
  2.10.2 CRM Application Software Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 SAS CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL CRM APPLICATION SOFTWARE MARKET COMPETITION, BY PLAYERS

3.1 Global CRM Application Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 CRM Application Software Players Market Share
  3.2.2 Top 10 CRM Application Software Players Market Share
3.3 Market Competition Trend

4 GLOBAL CRM APPLICATION SOFTWARE MARKET SIZE BY REGIONS

4.1 Global CRM Application Software Revenue and Market Share by Regions
4.2 North America CRM Application Software Revenue and Growth Rate (2013-2018)
4.3 Europe CRM Application Software Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific CRM Application Software Revenue and Growth Rate (2013-2018)
4.5 South America CRM Application Software Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa CRM Application Software Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA CRM APPLICATION SOFTWARE REVENUE BY COUNTRIES

5.1 North America CRM Application Software Revenue by Countries (2013-2018)
5.2 USA CRM Application Software Revenue and Growth Rate (2013-2018)
5.3 Canada CRM Application Software Revenue and Growth Rate (2013-2018)
5.4 Mexico CRM Application Software Revenue and Growth Rate (2013-2018)

6 EUROPE CRM APPLICATION SOFTWARE REVENUE BY COUNTRIES

6.1 Europe CRM Application Software Revenue by Countries (2013-2018)
6.2 Germany CRM Application Software Revenue and Growth Rate (2013-2018)
6.3 UK CRM Application Software Revenue and Growth Rate (2013-2018)
6.4 France CRM Application Software Revenue and Growth Rate (2013-2018)
6.5 Russia CRM Application Software Revenue and Growth Rate (2013-2018)
6.6 Italy CRM Application Software Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC CRM APPLICATION SOFTWARE REVENUE BY COUNTRIES

7.1 Asia-Pacific CRM Application Software Revenue by Countries (2013-2018)
7.2 China CRM Application Software Revenue and Growth Rate (2013-2018)
7.3 Japan CRM Application Software Revenue and Growth Rate (2013-2018)
7.4 Korea CRM Application Software Revenue and Growth Rate (2013-2018)
7.5 India CRM Application Software Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia CRM Application Software Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA CRM APPLICATION SOFTWARE REVENUE BY COUNTRIES

8.1 South America CRM Application Software Revenue by Countries (2013-2018)
8.2 Brazil CRM Application Software Revenue and Growth Rate (2013-2018)
8.3 Argentina CRM Application Software Revenue and Growth Rate (2013-2018)
8.4 Colombia CRM Application Software Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE CRM APPLICATION SOFTWARE BY COUNTRIES

9.1 Middle East and Africa CRM Application Software Revenue by Countries (2013-2018)
9.2 Saudi Arabia CRM Application Software Revenue and Growth Rate (2013-2018)
9.3 UAE CRM Application Software Revenue and Growth Rate (2013-2018)
9.4 Egypt CRM Application Software Revenue and Growth Rate (2013-2018)
9.5 Nigeria CRM Application Software Revenue and Growth Rate (2013-2018)
9.6 South Africa CRM Application Software Revenue and Growth Rate (2013-2018)

10 GLOBAL CRM APPLICATION SOFTWARE MARKET SEGMENT BY TYPE

10.1 Global CRM Application Software Revenue and Market Share by Type (2013-2018)
10.2 Global CRM Application Software Market Forecast by Type (2018-2023)
10.3 Cloud Revenue Growth Rate (2013-2023)
10.4 On-Premise Revenue Growth Rate (2013-2023)

11 GLOBAL CRM APPLICATION SOFTWARE MARKET SEGMENT BY APPLICATION

11.1 Global CRM Application Software Revenue Market Share by Application (2013-2018)
11.2 CRM Application Software Market Forecast by Application (2018-2023)
11.3 BFSI Revenue Growth (2013-2018)
11.4 Retail Revenue Growth (2013-2018)
11.5 IT & Telecommunication Revenue Growth (2013-2018)
11.6 Healthcare Revenue Growth (2013-2018)
11.7 Discrete Manufacturing Revenue Growth (2013-2018)
11.8 Government Revenue Growth (2013-2018)
11.9 Education Revenue Growth (2013-2018)
11.10 Others Revenue Growth (2013-2018)

12 GLOBAL CRM APPLICATION SOFTWARE MARKET SIZE FORECAST (2018-2023)

12.1 Global CRM Application Software Market Size Forecast (2018-2023)
12.2 Global CRM Application Software Market Forecast by Regions (2018-2023)
12.3 North America CRM Application Software Revenue Market Forecast (2018-2023)
12.4 Europe CRM Application Software Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific CRM Application Software Revenue Market Forecast (2018-2023)
12.6 South America CRM Application Software Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa CRM Application Software Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure CRM Application Software Picture
Table Product Specifications of CRM Application Software
Table Global CRM Application Software and Revenue (Million USD) Market Split by Product Type
Figure Global CRM Application Software Revenue Market Share by Types in 2017
Figure Cloud Picture
Figure On-Premise Picture
Table Global CRM Application Software Revenue (Million USD) by Application (2013-2023)
Figure CRM Application Software Revenue Market Share by Applications in 2017
Figure BFSI Picture
Figure Retail Picture
Figure IT & Telecommunication Picture
Figure Healthcare Picture
Figure Discrete Manufacturing Picture
Figure Government Picture
Figure Education Picture
Figure Others Picture
Table Global Market CRM Application Software Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America CRM Application Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe CRM Application Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific CRM Application Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America CRM Application Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa CRM Application Software Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global CRM Application Software Revenue (Million USD) and Growth Rate (2013-2023)
Table Salesforce Basic Information, Manufacturing Base and Competitors
Table Salesforce CRM Application Software Type and Applications
Table Salesforce CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table Oracle Basic Information, Manufacturing Base and Competitors
Table Oracle CRM Application Software Type and Applications
Table Oracle CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table SAP Basic Information, Manufacturing Base and Competitors
Table SAP CRM Application Software Type and Applications
Table SAP CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table IBM Basic Information, Manufacturing Base and Competitors
Table IBM CRM Application Software Type and Applications
Table IBM CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table Microsoft Basic Information, Manufacturing Base and Competitors
Table Microsoft CRM Application Software Type and Applications
Table Microsoft CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table Adobe Basic Information, Manufacturing Base and Competitors
Table Adobe CRM Application Software Type and Applications
Table Adobe CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys CRM Application Software Type and Applications
Table Genesys CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table Nice Systems Basic Information, Manufacturing Base and Competitors
Table Nice Systems CRM Application Software Type and Applications
Table Nice Systems CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table Amdocs Basic Information, Manufacturing Base and Competitors
Table Amdocs CRM Application Software Type and Applications
Table Amdocs CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table SAS Basic Information, Manufacturing Base and Competitors
Table SAS CRM Application Software Type and Applications
Table SAS CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)
Table Global CRM Application Software Revenue (Million USD) by Players (2013-2018)
Table Global CRM Application Software Revenue Share by Players (2013-2018)
Figure Global CRM Application Software Revenue Share by Players in 2016
Figure Global CRM Application Software Revenue Share by Players in 2017
Figure Global Top 5 Players CRM Application Software Revenue Market Share in 2017
Figure Global Top 10 Players CRM Application Software Revenue Market Share in 2017
Figure Global CRM Application Software Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global CRM Application Software Revenue (Million USD) by Regions (2013-2018)
Table Global CRM Application Software Revenue Market Share by Regions (2013-2018)
Figure Global CRM Application Software Revenue Market Share by Regions (2013-2018)
Figure Global CRM Application Software Revenue Market Share by Regions in 2017
Figure North America CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Europe CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific CRM Application Software Revenue and Growth Rate (2013-2018)
Figure South America CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa CRM Application Software Revenue and Growth Rate (2013-2018)
Table North America CRM Application Software Revenue by Countries (2013-2018)
Table North America CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure North America CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure North America CRM Application Software Revenue Market Share by Countries in 2017
Figure USA CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Canada CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Mexico CRM Application Software Revenue and Growth Rate (2013-2018)
Table Europe CRM Application Software Revenue (Million USD) by Countries (2013-2018)
Figure Europe CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure Europe CRM Application Software Revenue Market Share by Countries in 2017
Figure Germany CRM Application Software Revenue and Growth Rate (2013-2018)
Figure UK CRM Application Software Revenue and Growth Rate (2013-2018)
Figure France CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Russia CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Italy CRM Application Software Revenue and Growth Rate (2013-2018)
Table Asia-Pacific CRM Application Software Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific CRM Application Software Revenue Market Share by Countries in 2017
Figure China CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Japan CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Korea CRM Application Software Revenue and Growth Rate (2013-2018)
Figure India CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Southeast Asia CRM Application Software Revenue and Growth Rate (2013-2018)
Table South America CRM Application Software Revenue by Countries (2013-2018)
Table South America CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure South America CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure South America CRM Application Software Revenue Market Share by Countries in 2017
Figure Brazil CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Argentina CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Colombia CRM Application Software Revenue and Growth Rate (2013-2018)
Table Middle East and Africa CRM Application Software Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa CRM Application Software Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa CRM Application Software Revenue Market Share by Countries in 2017
Figure Saudi Arabia CRM Application Software Revenue and Growth Rate (2013-2018)
Figure UAE CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Egypt CRM Application Software Revenue and Growth Rate (2013-2018)
Figure Nigeria CRM Application Software Revenue and Growth Rate (2013-2018)
Figure South Africa CRM Application Software Revenue and Growth Rate (2013-2018)
Table Global CRM Application Software Revenue (Million USD) by Type (2013-2018)
Table Global CRM Application Software Revenue Share by Type (2013-2018)
Figure Global CRM Application Software Revenue Share by Type (2013-2018)
Figure Global CRM Application Software Revenue Share by Type in 2017
Table Global CRM Application Software Revenue Forecast by Type (2018-2023)
Figure Global CRM Application Software Market Share Forecast by Type (2018-2023)
Figure Global Cloud Revenue Growth Rate (2013-2018)
Figure Global On-Premise Revenue Growth Rate (2013-2018)
Table Global CRM Application Software Revenue by Application (2013-2018)
Table Global CRM Application Software Revenue Share by Application (2013-2018)
Figure Global CRM Application Software Revenue Share by Application (2013-2018)
Figure Global CRM Application Software Revenue Share by Application in 2017
Table Global CRM Application Software Revenue Forecast by Application (2018-2023)
Figure Global CRM Application Software Market Share Forecast by Application (2018-2023)
Figure Global BFSI Revenue Growth Rate (2013-2018)
Figure Global Retail Revenue Growth Rate (2013-2018)
Figure Global IT & Telecommunication Revenue Growth Rate (2013-2018)
Figure Global Healthcare Revenue Growth Rate (2013-2018)
Figure Global Discrete Manufacturing Revenue Growth Rate (2013-2018)
Figure Global Government Revenue Growth Rate (2013-2018)
Figure Global Education Revenue Growth Rate (2013-2018)
Figure Global Others Revenue Growth Rate (2013-2018)
Figure Global CRM Application Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global CRM Application Software Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global CRM Application Software Revenue Market Share Forecast by Regions (2018-2023)
Figure North America CRM Application Software Revenue Market Forecast (2018-2023)
Figure Europe CRM Application Software Revenue Market Forecast (2018-2023)
Figure Asia-Pacific CRM Application Software Revenue Market Forecast (2018-2023)
Figure South America CRM Application Software Revenue Market Forecast (2018-2023)
Figure Middle East and Africa CRM Application Software Revenue Market Forecast (2018-2023)