Global Contact Centers Speech Applications Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

November 2018 | 121 pages | ID: G8A6A1D6CD5EN
GlobalInfoResearch

Abstracts

Contact centers speech applications is the solution to cater to various speech applications such as chat quality and monitoring, workforce optimization, data integration and recording, call routing and queuing, and real-time decision making。

Scope of the Report:

Increase in the adoption of virtualized and cloud-based contact centres, remote access, faster implementation of business value and flexibility, and simplified maintenance process are some of the factors that are expected to drive the contact centre market during the forecast period. However, rise in data security and privacy concerns are expected to hinder the growth of the market.

The global Contact Centers Speech Applications market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Contact Centers Speech Applications.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

This report studies the Contact Centers Speech Applications market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Contact Centers Speech Applications market by product type and applications/end industries.

Market Segment by Companies, this report covers

• Altitude Software
• Five9, Inc.
• Ozonetel
• SAP SE
• Lumenvox, Llc.
• Spok Inc.
• Intrasoft International S.A.
• Jacada Inc.
• Verint Systems Inc.
• Ameyoengage.Com

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• Software
• Service

Market Segment by Applications, can be divided into

• Public Service
• E-commerce
• Financial Industry
• Others

Contents

1 CONTACT CENTERS SPEECH APPLICATIONS MARKET OVERVIEW

1.1 Product Overview and Scope of Contact Centers Speech Applications
1.2 Classification of Contact Centers Speech Applications by Types
  1.2.1 Global Contact Centers Speech Applications Revenue Comparison by Types (2017-2023)
  1.2.2 Global Contact Centers Speech Applications Revenue Market Share by Types in 2017
  1.2.3 Software
  1.2.4 Service
1.3 Global Contact Centers Speech Applications Market by Application
  1.3.1 Global Contact Centers Speech Applications Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Public Service
  1.3.3 E-commerce
  1.3.4 Financial Industry
  1.3.5 Others
1.4 Global Contact Centers Speech Applications Market by Regions
  1.4.1 Global Contact Centers Speech Applications Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) Contact Centers Speech Applications Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) Contact Centers Speech Applications Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Contact Centers Speech Applications Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) Contact Centers Speech Applications Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Contact Centers Speech Applications Status and Prospect (2013-2023)
1.5 Global Market Size of Contact Centers Speech Applications (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Altitude Software
  2.1.1 Business Overview
  2.1.2 Contact Centers Speech Applications Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Altitude Software Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.2 Five9, Inc.
  2.2.1 Business Overview
  2.2.2 Contact Centers Speech Applications Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Five9, Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.3 Ozonetel
  2.3.1 Business Overview
  2.3.2 Contact Centers Speech Applications Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 Ozonetel Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.4 SAP SE
  2.4.1 Business Overview
  2.4.2 Contact Centers Speech Applications Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 SAP SE Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.5 Lumenvox, Llc.
  2.5.1 Business Overview
  2.5.2 Contact Centers Speech Applications Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 Lumenvox, Llc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.6 Spok Inc.
  2.6.1 Business Overview
  2.6.2 Contact Centers Speech Applications Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Spok Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.7 Intrasoft International S.A.
  2.7.1 Business Overview
  2.7.2 Contact Centers Speech Applications Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 Intrasoft International S.A. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.8 Jacada Inc.
  2.8.1 Business Overview
  2.8.2 Contact Centers Speech Applications Type and Applications
    2.8.2.1 Product A
    2.8.2.2 Product B
  2.8.3 Jacada Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.9 Verint Systems Inc.
  2.9.1 Business Overview
  2.9.2 Contact Centers Speech Applications Type and Applications
    2.9.2.1 Product A
    2.9.2.2 Product B
  2.9.3 Verint Systems Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
2.10 Ameyoengage.Com
  2.10.1 Business Overview
  2.10.2 Contact Centers Speech Applications Type and Applications
    2.10.2.1 Product A
    2.10.2.2 Product B
  2.10.3 Ameyoengage.Com Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS MARKET COMPETITION, BY PLAYERS

3.1 Global Contact Centers Speech Applications Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 Contact Centers Speech Applications Players Market Share
  3.2.2 Top 10 Contact Centers Speech Applications Players Market Share
3.3 Market Competition Trend

4 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS MARKET SIZE BY REGIONS

4.1 Global Contact Centers Speech Applications Revenue and Market Share by Regions
4.2 North America Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
4.3 Europe Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
4.5 South America Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA CONTACT CENTERS SPEECH APPLICATIONS REVENUE BY COUNTRIES

5.1 North America Contact Centers Speech Applications Revenue by Countries (2013-2018)
5.2 USA Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
5.3 Canada Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
5.4 Mexico Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)

6 EUROPE CONTACT CENTERS SPEECH APPLICATIONS REVENUE BY COUNTRIES

6.1 Europe Contact Centers Speech Applications Revenue by Countries (2013-2018)
6.2 Germany Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
6.3 UK Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
6.4 France Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
6.5 Russia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
6.6 Italy Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC CONTACT CENTERS SPEECH APPLICATIONS REVENUE BY COUNTRIES

7.1 Asia-Pacific Contact Centers Speech Applications Revenue by Countries (2013-2018)
7.2 China Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
7.3 Japan Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
7.4 Korea Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
7.5 India Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA CONTACT CENTERS SPEECH APPLICATIONS REVENUE BY COUNTRIES

8.1 South America Contact Centers Speech Applications Revenue by Countries (2013-2018)
8.2 Brazil Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
8.3 Argentina Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
8.4 Colombia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE CONTACT CENTERS SPEECH APPLICATIONS BY COUNTRIES

9.1 Middle East and Africa Contact Centers Speech Applications Revenue by Countries (2013-2018)
9.2 Saudi Arabia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
9.3 UAE Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
9.4 Egypt Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
9.5 Nigeria Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
9.6 South Africa Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)

10 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS MARKET SEGMENT BY TYPE

10.1 Global Contact Centers Speech Applications Revenue and Market Share by Type (2013-2018)
10.2 Global Contact Centers Speech Applications Market Forecast by Type (2018-2023)
10.3 Software Revenue Growth Rate (2013-2023)
10.4 Service Revenue Growth Rate (2013-2023)

11 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS MARKET SEGMENT BY APPLICATION

11.1 Global Contact Centers Speech Applications Revenue Market Share by Application (2013-2018)
11.2 Contact Centers Speech Applications Market Forecast by Application (2018-2023)
11.3 Public Service Revenue Growth (2013-2018)
11.4 E-commerce Revenue Growth (2013-2018)
11.5 Financial Industry Revenue Growth (2013-2018)
11.6 Others Revenue Growth (2013-2018)

12 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS MARKET SIZE FORECAST (2018-2023)

12.1 Global Contact Centers Speech Applications Market Size Forecast (2018-2023)
12.2 Global Contact Centers Speech Applications Market Forecast by Regions (2018-2023)
12.3 North America Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
12.4 Europe Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
12.6 South America Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Contact Centers Speech Applications Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Contact Centers Speech Applications Picture
Table Product Specifications of Contact Centers Speech Applications
Table Global Contact Centers Speech Applications and Revenue (Million USD) Market Split by Product Type
Figure Global Contact Centers Speech Applications Revenue Market Share by Types in 2017
Figure Software Picture
Figure Service Picture
Table Global Contact Centers Speech Applications Revenue (Million USD) by Application (2013-2023)
Figure Contact Centers Speech Applications Revenue Market Share by Applications in 2017
Figure Public Service Picture
Figure E-commerce Picture
Figure Financial Industry Picture
Figure Others Picture
Table Global Market Contact Centers Speech Applications Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America Contact Centers Speech Applications Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe Contact Centers Speech Applications Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific Contact Centers Speech Applications Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America Contact Centers Speech Applications Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa Contact Centers Speech Applications Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global Contact Centers Speech Applications Revenue (Million USD) and Growth Rate (2013-2023)
Table Altitude Software Basic Information, Manufacturing Base and Competitors
Table Altitude Software Contact Centers Speech Applications Type and Applications
Table Altitude Software Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Five9, Inc. Basic Information, Manufacturing Base and Competitors
Table Five9, Inc. Contact Centers Speech Applications Type and Applications
Table Five9, Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Ozonetel Basic Information, Manufacturing Base and Competitors
Table Ozonetel Contact Centers Speech Applications Type and Applications
Table Ozonetel Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table SAP SE Basic Information, Manufacturing Base and Competitors
Table SAP SE Contact Centers Speech Applications Type and Applications
Table SAP SE Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Lumenvox, Llc. Basic Information, Manufacturing Base and Competitors
Table Lumenvox, Llc. Contact Centers Speech Applications Type and Applications
Table Lumenvox, Llc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Spok Inc. Basic Information, Manufacturing Base and Competitors
Table Spok Inc. Contact Centers Speech Applications Type and Applications
Table Spok Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Intrasoft International S.A. Basic Information, Manufacturing Base and Competitors
Table Intrasoft International S.A. Contact Centers Speech Applications Type and Applications
Table Intrasoft International S.A. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Jacada Inc. Basic Information, Manufacturing Base and Competitors
Table Jacada Inc. Contact Centers Speech Applications Type and Applications
Table Jacada Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Verint Systems Inc. Basic Information, Manufacturing Base and Competitors
Table Verint Systems Inc. Contact Centers Speech Applications Type and Applications
Table Verint Systems Inc. Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Ameyoengage.Com Basic Information, Manufacturing Base and Competitors
Table Ameyoengage.Com Contact Centers Speech Applications Type and Applications
Table Ameyoengage.Com Contact Centers Speech Applications Revenue, Gross Margin and Market Share (2016-2017)
Table Global Contact Centers Speech Applications Revenue (Million USD) by Players (2013-2018)
Table Global Contact Centers Speech Applications Revenue Share by Players (2013-2018)
Figure Global Contact Centers Speech Applications Revenue Share by Players in 2016
Figure Global Contact Centers Speech Applications Revenue Share by Players in 2017
Figure Global Top 5 Players Contact Centers Speech Applications Revenue Market Share in 2017
Figure Global Top 10 Players Contact Centers Speech Applications Revenue Market Share in 2017
Figure Global Contact Centers Speech Applications Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global Contact Centers Speech Applications Revenue (Million USD) by Regions (2013-2018)
Table Global Contact Centers Speech Applications Revenue Market Share by Regions (2013-2018)
Figure Global Contact Centers Speech Applications Revenue Market Share by Regions (2013-2018)
Figure Global Contact Centers Speech Applications Revenue Market Share by Regions in 2017
Figure North America Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Europe Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure South America Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Table North America Contact Centers Speech Applications Revenue by Countries (2013-2018)
Table North America Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure North America Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure North America Contact Centers Speech Applications Revenue Market Share by Countries in 2017
Figure USA Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Canada Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Mexico Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Table Europe Contact Centers Speech Applications Revenue (Million USD) by Countries (2013-2018)
Figure Europe Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure Europe Contact Centers Speech Applications Revenue Market Share by Countries in 2017
Figure Germany Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure UK Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure France Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Russia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Italy Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Table Asia-Pacific Contact Centers Speech Applications Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific Contact Centers Speech Applications Revenue Market Share by Countries in 2017
Figure China Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Japan Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Korea Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure India Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Southeast Asia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Table South America Contact Centers Speech Applications Revenue by Countries (2013-2018)
Table South America Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure South America Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure South America Contact Centers Speech Applications Revenue Market Share by Countries in 2017
Figure Brazil Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Argentina Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Colombia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Table Middle East and Africa Contact Centers Speech Applications Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Contact Centers Speech Applications Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa Contact Centers Speech Applications Revenue Market Share by Countries in 2017
Figure Saudi Arabia Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure UAE Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Egypt Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure Nigeria Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Figure South Africa Contact Centers Speech Applications Revenue and Growth Rate (2013-2018)
Table Global Contact Centers Speech Applications Revenue (Million USD) by Type (2013-2018)
Table Global Contact Centers Speech Applications Revenue Share by Type (2013-2018)
Figure Global Contact Centers Speech Applications Revenue Share by Type (2013-2018)
Figure Global Contact Centers Speech Applications Revenue Share by Type in 2017
Table Global Contact Centers Speech Applications Revenue Forecast by Type (2018-2023)
Figure Global Contact Centers Speech Applications Market Share Forecast by Type (2018-2023)
Figure Global Software Revenue Growth Rate (2013-2018)
Figure Global Service Revenue Growth Rate (2013-2018)
Table Global Contact Centers Speech Applications Revenue by Application (2013-2018)
Table Global Contact Centers Speech Applications Revenue Share by Application (2013-2018)
Figure Global Contact Centers Speech Applications Revenue Share by Application (2013-2018)
Figure Global Contact Centers Speech Applications Revenue Share by Application in 2017
Table Global Contact Centers Speech Applications Revenue Forecast by Application (2018-2023)
Figure Global Contact Centers Speech Applications Market Share Forecast by Application (2018-2023)
Figure Global Public Service Revenue Growth Rate (2013-2018)
Figure Global E-commerce Revenue Growth Rate (2013-2018)
Figure Global Financial Industry Revenue Growth Rate (2013-2018)
Figure Global Others Revenue Growth Rate (2013-2018)
Figure Global Contact Centers Speech Applications Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global Contact Centers Speech Applications Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global Contact Centers Speech Applications Revenue Market Share Forecast by Regions (2018-2023)
Figure North America Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
Figure Europe Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
Figure Asia-Pacific Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
Figure South America Contact Centers Speech Applications Revenue Market Forecast (2018-2023)
Figure Middle East and Africa Contact Centers Speech Applications Revenue Market Forecast (2018-2023)