Global Contact Center Software Market Size, Status and Forecast 2022

August 2017 | 109 pages | ID: G2254D82031EN
QYResearch

Abstracts

This report studies the global Contact Center Software market, analyzes and researches the Contact Center Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia.
This report focuses on the top players in global market, like

• Genesys Telecommunications Laboratories, Inc.(US)
• Cisco Systems (US)
• Avaya Inc. (US)
• Mitel Networks Corporation (Canada)
• Enghouse Interactive (US)
• SAP SE (Germany)
• Five9, Inc (US)
• Huawei Technologies Co., Ltd. (China)
• Alcatel-Lucent Enterprise (France)
• Oracle Corporation (US)
• 8x8, Inc. (US)
• Unify Inc. (US)
• Drishti Soft Solutions Pvt. Ltd. (India)

Market segment by Regions/Countries, this report covers

• United States
• EU
• Japan
• China
• India
• Southeast Asia

Market segment by Type, Contact Center Software can be split into

• Cloud
• On-Premises

Market segment by Application, Contact Center Software can be split into

• Banking, Financial Services, and Insurance (BFSI)
• Retail and Consumer Goods
• IT and Telecom
• Healthcare
• Travel and Hospitality
• Government
• Media and Entertainment
• Others

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Contact Center Software Market Size, Status and Forecast 2022

1 INDUSTRY OVERVIEW OF CONTACT CENTER SOFTWARE

1.1 Contact Center Software Market Overview
  1.1.1 Contact Center Software Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Contact Center Software Market Size and Analysis by Regions
  1.2.1 United States
  1.2.2 EU
  1.2.3 Japan
  1.2.4 China
  1.2.5 India
  1.2.6 Southeast Asia
1.3 Contact Center Software Market by Type
  1.3.1 Cloud
  1.3.2 On-Premises
1.4 Contact Center Software Market by End Users/Application
  1.4.1 Banking, Financial Services, and Insurance (BFSI)
  1.4.2 Retail and Consumer Goods
  1.4.3 IT and Telecom
  1.4.4 Healthcare
  1.4.5 Travel and Hospitality
  1.4.6 Government
  1.4.7 Media and Entertainment
  1.4.8 Others

2 GLOBAL CONTACT CENTER SOFTWARE COMPETITION ANALYSIS BY PLAYERS

2.1 Contact Center Software Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 Genesys Telecommunications Laboratories, Inc.(US)
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Contact Center Software Revenue (Value) (2012-2017)
  3.1.5 Recent Developments
3.2 Cisco Systems (US)
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Contact Center Software Revenue (Value) (2012-2017)
  3.2.5 Recent Developments
3.3 Avaya Inc. (US)
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Contact Center Software Revenue (Value) (2012-2017)
  3.3.5 Recent Developments
3.4 Mitel Networks Corporation (Canada)
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Contact Center Software Revenue (Value) (2012-2017)
  3.4.5 Recent Developments
3.5 Enghouse Interactive (US)
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Contact Center Software Revenue (Value) (2012-2017)
  3.5.5 Recent Developments
3.6 SAP SE (Germany)
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Contact Center Software Revenue (Value) (2012-2017)
  3.6.5 Recent Developments
3.7 Five9, Inc (US)
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Contact Center Software Revenue (Value) (2012-2017)
  3.7.5 Recent Developments
3.8 Huawei Technologies Co., Ltd. (China)
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Contact Center Software Revenue (Value) (2012-2017)
  3.8.5 Recent Developments
3.9 Alcatel-Lucent Enterprise (France)
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Contact Center Software Revenue (Value) (2012-2017)
  3.9.5 Recent Developments
3.10 Oracle Corporation (US)
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Contact Center Software Revenue (Value) (2012-2017)
  3.10.5 Recent Developments
3.11 8x8, Inc. (US)
3.12 Unify Inc. (US)
3.13 Drishti Soft Solutions Pvt. Ltd. (India)

4 GLOBAL CONTACT CENTER SOFTWARE MARKET SIZE BY TYPE AND APPLICATION (2012-2017)

4.1 Global Contact Center Software Market Size by Type (2012-2017)
4.2 Global Contact Center Software Market Size by Application (2012-2017)
4.3 Potential Application of Contact Center Software in Future
4.4 Top Consumer/End Users of Contact Center Software

5 UNITED STATES CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Contact Center Software Market Size (2012-2017)
5.2 United States Contact Center Software Market Size and Market Share by Players (2016 and 2017)

6 EU CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

6.1 EU Contact Center Software Market Size (2012-2017)
6.2 EU Contact Center Software Market Size and Market Share by Players (2016 and 2017)

7 JAPAN CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

7.1 Japan Contact Center Software Market Size (2012-2017)
7.2 Japan Contact Center Software Market Size and Market Share by Players (2016 and 2017)

8 CHINA CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

8.1 China Contact Center Software Market Size (2012-2017)
8.2 China Contact Center Software Market Size and Market Share by Players (2016 and 2017)

9 INDIA CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

9.1 India Contact Center Software Market Size (2012-2017)
9.2 India Contact Center Software Market Size and Market Share by Players (2016 and 2017)

10 SOUTHEAST ASIA CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

10.1 Southeast Asia Contact Center Software Market Size (2012-2017)
10.2 Southeast Asia Contact Center Software Market Size and Market Share by Players (2016 and 2017)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2017-2022)

11.1 Global Contact Center Software Market Size (Value) by Regions (2017-2022)
  11.1.1 United States Contact Center Software Revenue and Growth Rate (2017-2022)
  11.1.2 EU Contact Center Software Revenue and Growth Rate (2017-2022)
  11.1.3 Japan Contact Center Software Revenue and Growth Rate (2017-2022)
  11.1.4 China Contact Center Software Revenue and Growth Rate (2017-2022)
  11.1.5 India Contact Center Software Revenue and Growth Rate (2017-2022)
  11.1.6 Southeast Asia Contact Center Software Revenue and Growth Rate (2017-2022)
11.2 Global Contact Center Software Market Size (Value) by Type (2017-2022)
11.3 Global Contact Center Software Market Size by Application (2017-2022)

12 CONTACT CENTER SOFTWARE MARKET DYNAMICS

12.1 Contact Center Software Market Opportunities
12.2 Contact Center Software Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Contact Center Software Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Contact Center Software Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source


The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Contact Center Software Product Scope
Figure Global Contact Center Software Market Size (Million USD) (2012-2017)
Table Global Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Contact Center Software Market Share by Regions in 2016
Figure United States Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure EU Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Japan Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure China Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure India Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Southeast Asia Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Contact Center Software Market Share by Type in 2016
Figure Cloud Market Size (Million USD) and Growth Rate (2012-2017)
Figure On-Premises Market Size (Million USD) and Growth Rate (2012-2017)
Figure Global Contact Center Software Market Share by Application in 2016
Table Key Downstream Customer in Banking, Financial Services, and Insurance (BFSI)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Banking, Financial Services, and Insurance (BFSI) (2012-2017)
Table Key Downstream Customer in Retail and Consumer Goods
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Retail and Consumer Goods (2012-2017)
Table Key Downstream Customer in IT and Telecom
Figure Contact Center Software Market Size (Million USD) and Growth Rate in IT and Telecom (2012-2017)
Table Key Downstream Customer in Healthcare
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Healthcare (2012-2017)
Table Key Downstream Customer in Travel and Hospitality
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Travel and Hospitality (2012-2017)
Table Key Downstream Customer in Government
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Government (2012-2017)
Table Key Downstream Customer in Media and Entertainment
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Media and Entertainment (2012-2017)
Table Key Downstream Customer in Others
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Others (2012-2017)
Table Contact Center Software Market Size (Million USD) by Players (2016 and 2017)
Figure Contact Center Software Market Size Share by Players in 2016
Figure Contact Center Software Market Size Share by Players in 2017
Table Genesys Telecommunications Laboratories, Inc.(US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Genesys Telecommunications Laboratories, Inc.(US) (2012-2017)
Figure Genesys Telecommunications Laboratories, Inc.(US) Contact Center Software Business Revenue Market Share in 2016
Table Cisco Systems (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Cisco Systems (US) (2012-2017)
Figure Cisco Systems (US) Contact Center Software Business Revenue Market Share in 2016
Table Avaya Inc. (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Avaya Inc. (US) (2012-2017)
Figure Avaya Inc. (US) Contact Center Software Business Revenue Market Share in 2016
Table Mitel Networks Corporation (Canada) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Mitel Networks Corporation (Canada) (2012-2017)
Figure Mitel Networks Corporation (Canada) Contact Center Software Business Revenue Market Share in 2016
Table Enghouse Interactive (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Enghouse Interactive (US) (2012-2017)
Figure Enghouse Interactive (US) Contact Center Software Business Revenue Market Share in 2016
Table SAP SE (Germany) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of SAP SE (Germany) (2012-2017)
Figure SAP SE (Germany) Contact Center Software Business Revenue Market Share in 2016
Table Five9, Inc (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Five9, Inc (US) (2012-2017)
Figure Five9, Inc (US) Contact Center Software Business Revenue Market Share in 2016
Table Huawei Technologies Co., Ltd. (China) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Huawei Technologies Co., Ltd. (China) (2012-2017)
Figure Huawei Technologies Co., Ltd. (China) Contact Center Software Business Revenue Market Share in 2016
Table Alcatel-Lucent Enterprise (France) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Alcatel-Lucent Enterprise (France) (2012-2017)
Figure Alcatel-Lucent Enterprise (France) Contact Center Software Business Revenue Market Share in 2016
Table Oracle Corporation (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Oracle Corporation (US) (2012-2017)
Figure Oracle Corporation (US) Contact Center Software Business Revenue Market Share in 2016
Table 8x8, Inc. (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of 8x8, Inc. (US) (2012-2017)
Figure 8x8, Inc. (US) Contact Center Software Business Revenue Market Share in 2016
Table Unify Inc. (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Unify Inc. (US) (2012-2017)
Figure Unify Inc. (US) Contact Center Software Business Revenue Market Share in 2016
Table Drishti Soft Solutions Pvt. Ltd. (India) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Drishti Soft Solutions Pvt. Ltd. (India) (2012-2017)
Figure Drishti Soft Solutions Pvt. Ltd. (India) Contact Center Software Business Revenue Market Share in 2016
Table Global Contact Center Software Market Size (Million USD) by Type (2012-2017)
Figure Global Contact Center Software Market Size Share by Type in 2012
Figure Global Contact Center Software Market Size Share by Type in 2013
Figure Global Contact Center Software Market Size Share by Type in 2014
Figure Global Contact Center Software Market Size Share by Type in 2015
Figure Global Contact Center Software Market Size Share by Type in 2016
Figure Global Contact Center Software Market Size Share by Type in 2017
Table Global Contact Center Software Market Size (Million USD) by Application (2012-2017)
Figure Global Contact Center Software Market Size (Million USD) by Application in 2012
Figure Global Contact Center Software Market Size (Million USD) by Application in 2013
Figure Global Contact Center Software Market Size (Million USD) by Application in 2014
Figure Global Contact Center Software Market Size (Million USD) by Application in 2015
Figure Global Contact Center Software Market Size (Million USD) by Application in 2016
Figure Global Contact Center Software Market Size (Million USD) by Application in 2017
Table Top Consumer/End Users of Contact Center Software
Figure United States Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table United States Contact Center Software Market Size (Million USD) by Players (2012-2017)
Figure United States Contact Center Software Market Size Share by Players in 2016
Figure United States Contact Center Software Market Size Share by Players in 2017
Figure EU Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table EU Contact Center Software Market Size (Million USD) by Players (2012-2017)
Figure EU Contact Center Software Market Size Share by Players in 2016
Figure EU Contact Center Software Market Size Share by Players in 2017
Figure Japan Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Japan Contact Center Software Market Size (Million USD) by Players (2012-2017)
Figure Japan Contact Center Software Market Size Share by Players in 2016
Figure Japan Contact Center Software Market Size Share by Players in 2017
Figure China Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table China Contact Center Software Market Size (Million USD) by Players (2012-2017)
Figure China Contact Center Software Market Size Share by Players in 2016
Figure China Contact Center Software Market Size Share by Players in 2017
Figure India Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table India Contact Center Software Market Size (Million USD) by Players (2012-2017)
Figure India Contact Center Software Market Size Share by Players in 2016
Figure India Contact Center Software Market Size Share by Players in 2017
Figure Southeast Asia Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Southeast Asia Contact Center Software Market Size (Million USD) by Players (2012-2017)
Figure Southeast Asia Contact Center Software Market Size Share by Players in 2016
Figure Southeast Asia Contact Center Software Market Size Share by Players in 2017
Figure Global Contact Center Software Market Size (Million USD) by Regions (2017-2022)
Table Global Contact Center Software Market Size (Million USD) by Regions (2017-2022)
Figure Global Contact Center Software Market Size Share by Regions in 2017
Figure Global Contact Center Software Market Size Share by Regions in 2022
Figure United States Contact Center Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure EU Contact Center Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Japan Contact Center Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure China Contact Center Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure India Contact Center Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Southeast Asia Contact Center Software Revenue (Million USD) and Growth Rate (2017-2022)
Table Global Contact Center Software Market Size (Million USD) by Type (2017-2022)
Figure Global Contact Center Software Market Size Share by Type in 2017
Figure Global Contact Center Software Market Size Share by Type in 2022
Table Global Contact Center Software Market Size (Million USD) by Application (2017-2022)
Figure Global Contact Center Software Market Size (Million USD) by Application in 2017
Figure Global Contact Center Software Market Size (Million USD) by Application in 2022