Global Contact Center Market Data Survey Report 2025

November 2018 | 69 pages | ID: G26579F7CB6EN
HeyReport

Abstracts

Summary

The global Contact Center market will reach Volume Million USD in 2018 with CAGR xx% 2019-2025. The main contents of the report including:

Global market size and forecast

Regional market size, production data and export & import

Key manufacturers (manufacturing sites, capacity and production, product specifications etc.)

Major Application

Major Type

Key manufacturers are included based on manufacturing sites, capacity and production, product specifications etc.:

• Teleperformance
• Alorica
• Convergys
• Atento S.A
• Sykes Enterprises
• Arvato
• Arvato
• Acticall (Sitel)
• Transcom
• TeleTech
• Concentrix (SYNNEX)
• HKT Teleservices
• Comdata Group

Major applications as follows:

• Telecommunication
• BFSI
• Government and Public Sector
• Healthcare and Life Sciences
• Retail and Consumer Goods
• Others
• Others

Major Type
as follows:

• On-Premise Type
• Cloud-based Type

Regional market size, production data and export & import:

• Asia-Pacific
• North America
• Europe
• South America
• Middle East & Africa

Contents

1 GLOBAL MARKET OVERVIEW

1.1 Scope of Statistics
  1.1.1 Scope of Products
  1.1.2 Scope of Manufacturers
  1.1.3 Scope of Application
  1.1.5 Scope of Regions/Countries
1.2 Global Market Size

2 REGIONAL MARKET

2.1 Regional Production
2.2 Regional Demand
2.3 Regional Trade

3 KEY MANUFACTURERS

3.1 Teleperformance
  3.1.2 Company Information
  3.1.2 Product Specifications
  3.1.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.2 Alorica
  3.2.1 Company Information
  3.2.2 Product Specifications
  3.2.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.3 Convergys
  3.3.1 Company Information
  3.3.2 Product Specifications
  3.3.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.4 Atento S.A
  3.4.1 Company Information
  3.4.2 Product Specifications
  3.4.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.5 Sykes Enterprises
  3.5.1 Company Information
  3.5.2 Product Specifications
  3.5.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.6 Arvato
  3.6.1 Company Information
  3.6.2 Product Specifications
  3.6.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.7 Arvato
  3.7.1 Company Information
  3.7.2 Product Specifications
  3.7.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.8 Acticall (Sitel)
  3.8.1 Company Information
  3.8.2 Product Specifications
  3.8.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.9 Transcom
  3.9.1 Company Information
  3.9.2 Product Specifications
  3.9.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.10 TeleTech
  3.10.1 Company Information
  3.10.2 Product Specifications
  3.10.3 Business Data (Capacity, Sales Revenue, Volume, Price, Cost and Margin)
3.11 Concentrix (SYNNEX)
3.12 HKT Teleservices
3.13 Comdata Group

4 MAJOR APPLICATION

4.1 Telecommunication
  4.1.1 Overview
  4.1.2 Telecommunication Market Size and Forecast
4.2 BFSI
  4.2.1 Overview
  4.2.2 BFSI Market Size and Forecast
4.3 Government and Public Sector
  4.3.1 Overview
  4.3.2 Government and Public Sector Market Size and Forecast
4.4 Healthcare and Life Sciences
  4.4.1 Overview
  4.4.2 Healthcare and Life Sciences Market Size and Forecast
4.5 Retail and Consumer Goods
  4.5.1 Overview
  4.5.2 Retail and Consumer Goods Market Size and Forecast
4.6 Others
  4.6.1 Overview
  4.6.2 Others Market Size and Forecast
4.7 Others
  4.7.1 Overview
  4.7.2 Others Market Size and Forecast

5 MARKET BY TYPE

5.1 On-Premise Type
  5.1.1 Overview
  5.1.2 On-Premise Type Market Size and Forecast
5.2 Cloud-based Type
  5.2.1 Overview
  5.2.2 Cloud-based Type Market Size and Forecast

6 CONCLUSION

List Of Tables

LIST OF TABLES

Tab REGIONAL PRODUCTION 2012-2018 (MILLION USD)
Tab Regional Production 2012-2018 (Volume)
Tab Regional Demand and CAGR 2012-2018 (Million USD)
Tab Regional Demand and CAGR 2012-2018 (Volume)
Tab Regional Demand Forecast and CAGR 2019-2025 (Million USD)
Tab Regional Demand Forecast and CAGR 2019-2025 (Volume)
Tab Regional Export 2012-2018 (Million USD)
Tab Regional Export 2012-2018 (Volume)
Tab Regional Import 2012-2018 (Million USD)
Tab Regional Import 2012-2018 (Volume)
Tab Sales Revenue, Volume, Price, Cost and Margin of Teleperformance
Tab Sales Revenue, Volume, Price, Cost and Margin of Alorica
Tab Sales Revenue, Volume, Price, Cost and Margin of Convergys
Tab Sales Revenue, Volume, Price, Cost and Margin of Atento S.A
Tab Sales Revenue, Volume, Price, Cost and Margin of Sykes Enterprises
Tab Sales Revenue, Volume, Price, Cost and Margin of Arvato
Tab Sales Revenue, Volume, Price, Cost and Margin of Arvato
Tab Sales Revenue, Volume, Price, Cost and Margin of Acticall (Sitel)
Tab Sales Revenue, Volume, Price, Cost and Margin of Transcom
Tab Sales Revenue, Volume, Price, Cost and Margin of TeleTech
Tab Sales Revenue, Volume, Price, Cost and Margin of Concentrix (SYNNEX)
Tab Sales Revenue, Volume, Price, Cost and Margin of HKT Teleservices
Tab Sales Revenue, Volume, Price, Cost and Margin of Comdata Group

List Of Figures

LIST OF FIGURES

Fig Global Contact Center Market Size and CAGR 2012-2018 (Million USD)
Fig Global Contact Center Market Size and CAGR 2012-2018 (Volume)
Fig Global Contact Center Market Forecast and CAGR 2019-2025 (Million USD)
Fig Global Contact Center Market Forecast and CAGR 2019-2025 (Volume)
Fig Telecommunication Market Size and CAGR 2012-2018 (Million USD)
Fig Telecommunication Market Size and CAGR 2012-2018 (Volume)
Fig Telecommunication Market Forecast and CAGR 2019-2025 (Million USD)
Fig Telecommunication Market Forecast and CAGR 2019-2025 (Volume)
Fig BFSI Market Size and CAGR 2012-2018 (Million USD)
Fig BFSI Market Size and CAGR 2012-2018 (Volume)
Fig BFSI Market Forecast and CAGR 2019-2025 (Million USD)
Fig BFSI Market Forecast and CAGR 2019-2025 (Volume)
Fig Government and Public Sector Market Size and CAGR 2012-2018 (Million USD)
Fig Government and Public Sector Market Size and CAGR 2012-2018 (Volume)
Fig Government and Public Sector Market Forecast and CAGR 2019-2025 (Million USD)
Fig Government and Public Sector Market Forecast and CAGR 2019-2025 (Volume)
Fig Healthcare and Life Sciences Market Size and CAGR 2012-2018 (Million USD)
Fig Healthcare and Life Sciences Market Size and CAGR 2012-2018 (Volume)
Fig Healthcare and Life Sciences Market Forecast and CAGR 2019-2025 (Million USD)
Fig Healthcare and Life Sciences Market Forecast and CAGR 2019-2025 (Volume)
Fig Retail and Consumer Goods Market Size and CAGR 2012-2018 (Million USD)
Fig Retail and Consumer Goods Market Size and CAGR 2012-2018 (Volume)
Fig Retail and Consumer Goods Market Forecast and CAGR 2019-2025 (Million USD)
Fig Retail and Consumer Goods Market Forecast and CAGR 2019-2025 (Volume)
Fig Others Market Size and CAGR 2012-2018 (Million USD)
Fig Others Market Size and CAGR 2012-2018 (Volume)
Fig Others Market Forecast and CAGR 2019-2025 (Million USD)
Fig Others Market Forecast and CAGR 2019-2025 (Volume)
Fig Others Market Size and CAGR 2012-2018 (Million USD)
Fig Others Market Size and CAGR 2012-2018 (Volume)
Fig Others Market Forecast and CAGR 2019-2025 (Million USD)
Fig Others Market Forecast and CAGR 2019-2025 (Volume)
Fig On-Premise Type Market Size and CAGR 2012-2018 (Million USD)
Fig On-Premise Type Market Size and CAGR 2012-2018 (Volume)
Fig On-Premise Type Market Forecast and CAGR 2019-2025 (Million USD)
Fig On-Premise Type Market Forecast and CAGR 2019-2025 (Volume)
Fig Cloud-based Type Market Size and CAGR 2012-2018 (Million USD)
Fig Cloud-based Type Market Size and CAGR 2012-2018 (Volume)
Fig Cloud-based Type Market Forecast and CAGR 2019-2025 (Million USD)
Fig Cloud-based Type Market Forecast and CAGR 2019-2025 (Volume)