Global BPO in Public Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

December 2018 | 130 pages | ID: GEA59CCCBEAEN
GlobalInfoResearch

Abstracts

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

Scope of the Report:

This report studies the BPO in Public market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the BPO in Public market by product type and applications/end industries.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
According to the report, the Global BPO market in the Public sector is witnessing high growth because of the increased collaboration of IT services in the BPO sector. IT has facilitated the automation of various activity segments such as procurement, orders to pay, invoicing, accounts receivable, payroll outsourcing, and many others. Automation is increasingly being adopted to mitigate productivity problems and to control rising costs.
The global BPO in Public market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of BPO in Public.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

• Accenture
• Capgemini
• IBM
• Serco Global Services
• TCS
• Unisys
• Wipro

Market Segment by Regions, regional analysis covers

• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

• F&A Outsourcing
• CRM BPO
• HR Outsourcing
• Procurement Outsourcing

Market Segment by Applications, can be divided into

• Military
• Police
• Public Education
• Public Transit
• Healthcare Services
• Others

Contents

1 BPO IN PUBLIC MARKET OVERVIEW

1.1 Product Overview and Scope of BPO in Public
1.2 Classification of BPO in Public by Types
  1.2.1 Global BPO in Public Revenue Comparison by Types (2017-2023)
  1.2.2 Global BPO in Public Revenue Market Share by Types in 2017
  1.2.3 F&A Outsourcing
  1.2.4 CRM BPO
  1.2.5 HR Outsourcing
  1.2.6 Procurement Outsourcing
1.3 Global BPO in Public Market by Application
  1.3.1 Global BPO in Public Market Size and Market Share Comparison by Applications (2013-2023)
  1.3.2 Military
  1.3.3 Police
  1.3.4 Public Education
  1.3.5 Public Transit
  1.3.6 Healthcare Services
  1.3.7 Others
1.4 Global BPO in Public Market by Regions
  1.4.1 Global BPO in Public Market Size (Million USD) Comparison by Regions (2013-2023)
  1.4.1 North America (USA, Canada and Mexico) BPO in Public Status and Prospect (2013-2023)
  1.4.2 Europe (Germany, France, UK, Russia and Italy) BPO in Public Status and Prospect (2013-2023)
  1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) BPO in Public Status and Prospect (2013-2023)
  1.4.4 South America (Brazil, Argentina, Colombia) BPO in Public Status and Prospect (2013-2023)
  1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) BPO in Public Status and Prospect (2013-2023)
1.5 Global Market Size of BPO in Public (2013-2023)

2 MANUFACTURERS PROFILES

2.1 Accenture
  2.1.1 Business Overview
  2.1.2 BPO in Public Type and Applications
    2.1.2.1 Product A
    2.1.2.2 Product B
  2.1.3 Accenture BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.2 Capgemini
  2.2.1 Business Overview
  2.2.2 BPO in Public Type and Applications
    2.2.2.1 Product A
    2.2.2.2 Product B
  2.2.3 Capgemini BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.3 IBM
  2.3.1 Business Overview
  2.3.2 BPO in Public Type and Applications
    2.3.2.1 Product A
    2.3.2.2 Product B
  2.3.3 IBM BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.4 Serco Global Services
  2.4.1 Business Overview
  2.4.2 BPO in Public Type and Applications
    2.4.2.1 Product A
    2.4.2.2 Product B
  2.4.3 Serco Global Services BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.5 TCS
  2.5.1 Business Overview
  2.5.2 BPO in Public Type and Applications
    2.5.2.1 Product A
    2.5.2.2 Product B
  2.5.3 TCS BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.6 Unisys
  2.6.1 Business Overview
  2.6.2 BPO in Public Type and Applications
    2.6.2.1 Product A
    2.6.2.2 Product B
  2.6.3 Unisys BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.7 Wipro
  2.7.1 Business Overview
  2.7.2 BPO in Public Type and Applications
    2.7.2.1 Product A
    2.7.2.2 Product B
  2.7.3 Wipro BPO in Public Revenue, Gross Margin and Market Share (2016-2017)

3 GLOBAL BPO IN PUBLIC MARKET COMPETITION, BY PLAYERS

3.1 Global BPO in Public Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
  3.2.1 Top 5 BPO in Public Players Market Share
  3.2.2 Top 10 BPO in Public Players Market Share
3.3 Market Competition Trend

4 GLOBAL BPO IN PUBLIC MARKET SIZE BY REGIONS

4.1 Global BPO in Public Revenue and Market Share by Regions
4.2 North America BPO in Public Revenue and Growth Rate (2013-2018)
4.3 Europe BPO in Public Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific BPO in Public Revenue and Growth Rate (2013-2018)
4.5 South America BPO in Public Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa BPO in Public Revenue and Growth Rate (2013-2018)

5 NORTH AMERICA BPO IN PUBLIC REVENUE BY COUNTRIES

5.1 North America BPO in Public Revenue by Countries (2013-2018)
5.2 USA BPO in Public Revenue and Growth Rate (2013-2018)
5.3 Canada BPO in Public Revenue and Growth Rate (2013-2018)
5.4 Mexico BPO in Public Revenue and Growth Rate (2013-2018)

6 EUROPE BPO IN PUBLIC REVENUE BY COUNTRIES

6.1 Europe BPO in Public Revenue by Countries (2013-2018)
6.2 Germany BPO in Public Revenue and Growth Rate (2013-2018)
6.3 UK BPO in Public Revenue and Growth Rate (2013-2018)
6.4 France BPO in Public Revenue and Growth Rate (2013-2018)
6.5 Russia BPO in Public Revenue and Growth Rate (2013-2018)
6.6 Italy BPO in Public Revenue and Growth Rate (2013-2018)

7 ASIA-PACIFIC BPO IN PUBLIC REVENUE BY COUNTRIES

7.1 Asia-Pacific BPO in Public Revenue by Countries (2013-2018)
7.2 China BPO in Public Revenue and Growth Rate (2013-2018)
7.3 Japan BPO in Public Revenue and Growth Rate (2013-2018)
7.4 Korea BPO in Public Revenue and Growth Rate (2013-2018)
7.5 India BPO in Public Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia BPO in Public Revenue and Growth Rate (2013-2018)

8 SOUTH AMERICA BPO IN PUBLIC REVENUE BY COUNTRIES

8.1 South America BPO in Public Revenue by Countries (2013-2018)
8.2 Brazil BPO in Public Revenue and Growth Rate (2013-2018)
8.3 Argentina BPO in Public Revenue and Growth Rate (2013-2018)
8.4 Colombia BPO in Public Revenue and Growth Rate (2013-2018)

9 MIDDLE EAST AND AFRICA REVENUE BPO IN PUBLIC BY COUNTRIES

9.1 Middle East and Africa BPO in Public Revenue by Countries (2013-2018)
9.2 Saudi Arabia BPO in Public Revenue and Growth Rate (2013-2018)
9.3 UAE BPO in Public Revenue and Growth Rate (2013-2018)
9.4 Egypt BPO in Public Revenue and Growth Rate (2013-2018)
9.5 Nigeria BPO in Public Revenue and Growth Rate (2013-2018)
9.6 South Africa BPO in Public Revenue and Growth Rate (2013-2018)

10 GLOBAL BPO IN PUBLIC MARKET SEGMENT BY TYPE

10.1 Global BPO in Public Revenue and Market Share by Type (2013-2018)
10.2 Global BPO in Public Market Forecast by Type (2018-2023)
10.3 F&A Outsourcing Revenue Growth Rate (2013-2023)
10.4 CRM BPO Revenue Growth Rate (2013-2023)
10.5 HR Outsourcing Revenue Growth Rate (2013-2023)
10.6 Procurement Outsourcing Revenue Growth Rate (2013-2023)

11 GLOBAL BPO IN PUBLIC MARKET SEGMENT BY APPLICATION

11.1 Global BPO in Public Revenue Market Share by Application (2013-2018)
11.2 BPO in Public Market Forecast by Application (2018-2023)
11.3 Military Revenue Growth (2013-2018)
11.4 Police Revenue Growth (2013-2018)
11.5 Public Education Revenue Growth (2013-2018)
11.6 Public Transit Revenue Growth (2013-2018)
11.7 Healthcare Services Revenue Growth (2013-2018)
11.8 Others Revenue Growth (2013-2018)

12 GLOBAL BPO IN PUBLIC MARKET SIZE FORECAST (2018-2023)

12.1 Global BPO in Public Market Size Forecast (2018-2023)
12.2 Global BPO in Public Market Forecast by Regions (2018-2023)
12.3 North America BPO in Public Revenue Market Forecast (2018-2023)
12.4 Europe BPO in Public Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific BPO in Public Revenue Market Forecast (2018-2023)
12.6 South America BPO in Public Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa BPO in Public Revenue Market Forecast (2018-2023)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure BPO in Public Picture
Table Product Specifications of BPO in Public
Table Global BPO in Public and Revenue (Million USD) Market Split by Product Type
Figure Global BPO in Public Revenue Market Share by Types in 2017
Figure F&A Outsourcing Picture
Figure CRM BPO Picture
Figure HR Outsourcing Picture
Figure Procurement Outsourcing Picture
Table Global BPO in Public Revenue (Million USD) by Application (2013-2023)
Figure BPO in Public Revenue Market Share by Applications in 2017
Figure Military Picture
Figure Police Picture
Figure Public Education Picture
Figure Public Transit Picture
Figure Healthcare Services Picture
Figure Others Picture
Table Global Market BPO in Public Revenue (Million USD) Comparison by Regions 2013-2023
Figure North America BPO in Public Revenue (Million USD) and Growth Rate (2013-2023)
Figure Europe BPO in Public Revenue (Million USD) and Growth Rate (2013-2023)
Figure Asia-Pacific BPO in Public Revenue (Million USD) and Growth Rate (2013-2023)
Figure South America BPO in Public Revenue (Million USD) and Growth Rate (2013-2023)
Figure Middle East and Africa BPO in Public Revenue (Million USD) and Growth Rate (2013-2023)
Figure Global BPO in Public Revenue (Million USD) and Growth Rate (2013-2023)
Table Accenture Basic Information, Manufacturing Base and Competitors
Table Accenture BPO in Public Type and Applications
Table Accenture BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
Table Capgemini Basic Information, Manufacturing Base and Competitors
Table Capgemini BPO in Public Type and Applications
Table Capgemini BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
Table IBM Basic Information, Manufacturing Base and Competitors
Table IBM BPO in Public Type and Applications
Table IBM BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
Table Serco Global Services Basic Information, Manufacturing Base and Competitors
Table Serco Global Services BPO in Public Type and Applications
Table Serco Global Services BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
Table TCS Basic Information, Manufacturing Base and Competitors
Table TCS BPO in Public Type and Applications
Table TCS BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
Table Unisys Basic Information, Manufacturing Base and Competitors
Table Unisys BPO in Public Type and Applications
Table Unisys BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
Table Wipro Basic Information, Manufacturing Base and Competitors
Table Wipro BPO in Public Type and Applications
Table Wipro BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
Table Global BPO in Public Revenue (Million USD) by Players (2013-2018)
Table Global BPO in Public Revenue Share by Players (2013-2018)
Figure Global BPO in Public Revenue Share by Players in 2016
Figure Global BPO in Public Revenue Share by Players in 2017
Figure Global Top 5 Players BPO in Public Revenue Market Share in 2017
Figure Global Top 10 Players BPO in Public Revenue Market Share in 2017
Figure Global BPO in Public Revenue (Million USD) and Growth Rate (%) (2013-2018)
Table Global BPO in Public Revenue (Million USD) by Regions (2013-2018)
Table Global BPO in Public Revenue Market Share by Regions (2013-2018)
Figure Global BPO in Public Revenue Market Share by Regions (2013-2018)
Figure Global BPO in Public Revenue Market Share by Regions in 2017
Figure North America BPO in Public Revenue and Growth Rate (2013-2018)
Figure Europe BPO in Public Revenue and Growth Rate (2013-2018)
Figure Asia-Pacific BPO in Public Revenue and Growth Rate (2013-2018)
Figure South America BPO in Public Revenue and Growth Rate (2013-2018)
Figure Middle East and Africa BPO in Public Revenue and Growth Rate (2013-2018)
Table North America BPO in Public Revenue by Countries (2013-2018)
Table North America BPO in Public Revenue Market Share by Countries (2013-2018)
Figure North America BPO in Public Revenue Market Share by Countries (2013-2018)
Figure North America BPO in Public Revenue Market Share by Countries in 2017
Figure USA BPO in Public Revenue and Growth Rate (2013-2018)
Figure Canada BPO in Public Revenue and Growth Rate (2013-2018)
Figure Mexico BPO in Public Revenue and Growth Rate (2013-2018)
Table Europe BPO in Public Revenue (Million USD) by Countries (2013-2018)
Figure Europe BPO in Public Revenue Market Share by Countries (2013-2018)
Figure Europe BPO in Public Revenue Market Share by Countries in 2017
Figure Germany BPO in Public Revenue and Growth Rate (2013-2018)
Figure UK BPO in Public Revenue and Growth Rate (2013-2018)
Figure France BPO in Public Revenue and Growth Rate (2013-2018)
Figure Russia BPO in Public Revenue and Growth Rate (2013-2018)
Figure Italy BPO in Public Revenue and Growth Rate (2013-2018)
Table Asia-Pacific BPO in Public Revenue (Million USD) by Countries (2013-2018)
Figure Asia-Pacific BPO in Public Revenue Market Share by Countries (2013-2018)
Figure Asia-Pacific BPO in Public Revenue Market Share by Countries in 2017
Figure China BPO in Public Revenue and Growth Rate (2013-2018)
Figure Japan BPO in Public Revenue and Growth Rate (2013-2018)
Figure Korea BPO in Public Revenue and Growth Rate (2013-2018)
Figure India BPO in Public Revenue and Growth Rate (2013-2018)
Figure Southeast Asia BPO in Public Revenue and Growth Rate (2013-2018)
Table South America BPO in Public Revenue by Countries (2013-2018)
Table South America BPO in Public Revenue Market Share by Countries (2013-2018)
Figure South America BPO in Public Revenue Market Share by Countries (2013-2018)
Figure South America BPO in Public Revenue Market Share by Countries in 2017
Figure Brazil BPO in Public Revenue and Growth Rate (2013-2018)
Figure Argentina BPO in Public Revenue and Growth Rate (2013-2018)
Figure Colombia BPO in Public Revenue and Growth Rate (2013-2018)
Table Middle East and Africa BPO in Public Revenue (Million USD) by Countries (2013-2018)
Table Middle East and Africa BPO in Public Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa BPO in Public Revenue Market Share by Countries (2013-2018)
Figure Middle East and Africa BPO in Public Revenue Market Share by Countries in 2017
Figure Saudi Arabia BPO in Public Revenue and Growth Rate (2013-2018)
Figure UAE BPO in Public Revenue and Growth Rate (2013-2018)
Figure Egypt BPO in Public Revenue and Growth Rate (2013-2018)
Figure Nigeria BPO in Public Revenue and Growth Rate (2013-2018)
Figure South Africa BPO in Public Revenue and Growth Rate (2013-2018)
Table Global BPO in Public Revenue (Million USD) by Type (2013-2018)
Table Global BPO in Public Revenue Share by Type (2013-2018)
Figure Global BPO in Public Revenue Share by Type (2013-2018)
Figure Global BPO in Public Revenue Share by Type in 2017
Table Global BPO in Public Revenue Forecast by Type (2018-2023)
Figure Global BPO in Public Market Share Forecast by Type (2018-2023)
Figure Global F&A Outsourcing Revenue Growth Rate (2013-2018)
Figure Global CRM BPO Revenue Growth Rate (2013-2018)
Figure Global HR Outsourcing Revenue Growth Rate (2013-2018)
Figure Global Procurement Outsourcing Revenue Growth Rate (2013-2018)
Table Global BPO in Public Revenue by Application (2013-2018)
Table Global BPO in Public Revenue Share by Application (2013-2018)
Figure Global BPO in Public Revenue Share by Application (2013-2018)
Figure Global BPO in Public Revenue Share by Application in 2017
Table Global BPO in Public Revenue Forecast by Application (2018-2023)
Figure Global BPO in Public Market Share Forecast by Application (2018-2023)
Figure Global Military Revenue Growth Rate (2013-2018)
Figure Global Police Revenue Growth Rate (2013-2018)
Figure Global Public Education Revenue Growth Rate (2013-2018)
Figure Global Public Transit Revenue Growth Rate (2013-2018)
Figure Global Healthcare Services Revenue Growth Rate (2013-2018)
Figure Global Others Revenue Growth Rate (2013-2018)
Figure Global BPO in Public Revenue (Million USD) and Growth Rate Forecast (2018 -2023)
Table Global BPO in Public Revenue (Million USD) Forecast by Regions (2018-2023)
Figure Global BPO in Public Revenue Market Share Forecast by Regions (2018-2023)
Figure North America BPO in Public Revenue Market Forecast (2018-2023)
Figure Europe BPO in Public Revenue Market Forecast (2018-2023)
Figure Asia-Pacific BPO in Public Revenue Market Forecast (2018-2023)
Figure South America BPO in Public Revenue Market Forecast (2018-2023)
Figure Middle East and Africa BPO in Public Revenue Market Forecast (2018-2023)