BPO Services Market: Global Market Size, Forecast, Insights, and Competitive Landscape
The global BPO services market is expected to grow at a CAGR of around 7.9% during 2023-2030. This report on global BPO services market report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and competitive landscape. The report presents a clear picture of the global BPO services market by segmenting the market based on service type, deployment, organization size, end-use industry and region. Also, detailed profiles of companies operating in the BPO services market are provided in this report. We believe that this report will aid the professionals and industry stakeholders in making informed decision.
Market Drivers
Base Year: 2022
Historical Period: 2018-2022
Forecast Period: 2023-2030
Market by Service Type
Market by Region
Market Drivers
- Technological Advancement
- Increasing Number of Government Initiatives
- Data Privacy and Integrity
Base Year: 2022
Historical Period: 2018-2022
Forecast Period: 2023-2030
Market by Service Type
- Finance & Accounting
- Human Resource
- KPO
- Procurement & Supply Chain
- Customer Services
- Others
- Cloud
- On-Premises
- Small and Medium Enterprise
- Large Enterprise
- BFSI
- Healthcare
- Manufacturing
- IT & Telecommunication
- Retail
Market by Region
- Europe
- Germany
- United Kingdom
- France
- Italy
- Spain
- Russia
- Netherlands
- Rest of Europe
- North America
- United States
- Canada
- Asia Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Rest of Asia Pacific
- Latin America
- Mexico
- Brazil
- Argentina
- Rest of Latin America
- Middle East & Africa
- Saudi Arabia
- Turkey
- Iran
- United Arab Emirates
- Rest of Middle East & Africa
1. PREFACE
1.1 Objective
1.2 Target Audience & Key Offerings
1.3 Report’s Scope
1.4 Research Methodology
1.4.1 Phase I
1.4.2 Phase II
1.4.3 Phase III
1.5 Assumptions
2. KEY INSIGHTS
3. GLOBAL BPO SERVICES MARKET
3.1. Introduction
3.2. Market Drivers
3.3. Market Challenges
4. GLOBAL BPO SERVICES MARKET ANALYSIS
4.1. Market Portraiture
4.2. Market Size
4.3. Market Forecast
4.4. Impact of COVID-19
5. GLOBAL BPO SERVICES MARKET BY SERVICE TYPE
5.1. Introduction
5.2. Finance & Accounting
5.3. Human Resource
5.4. KPO
5.5. Procurement & Supply Chain
5.6. Customer Services
5.7. Others
6. GLOBAL BPO SERVICES MARKET BY DEPLOYMENT
6.1 Introduction
6.2 Cloud
6.3 On-Premises
7. GLOBAL BPO SERVICES MARKET BY ORGANIZATION SIZE
7.1 Introduction
7.2 Small and Medium Enterprise
7.3 Large Enterprise
8. GLOBAL BPO SERVICES MARKET BY END-USE INDUSTRY
8.1 Introduction
8.2 BFSI
8.3 Healthcare
8.4 Manufacturing
8.5 IT & Telecommunication
8.6 Retail
8.7 Others
9. GLOBAL BPO SERVICES MARKET BY REGION
9.1 Introduction
9.2 Europe
9.2.1 Germany
9.2.2 United Kingdom
9.2.3 France
9.2.4 Italy
9.2.5 Spain
9.2.6 Russia
9.2.7 Netherlands
9.2.8 Rest of the Europe
9.3 North America
9.3.1 United States
9.3.2 Canada
9.4 Asia Pacific
9.4.1 China
9.4.2 Japan
9.4.3 India
9.4.4 South Korea
9.4.5 Australia
9.4.6 Indonesia
9.4.7 Rest of the Asia Pacific
9.5 Latin America
9.5.1 Mexico
9.5.2 Brazil
9.5.3 Argentina
9.5.4 Rest of Latin America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 Turkey
9.6.3 Iran
9.6.4 United Arab Emirates
9.6.5 Rest of Middle East & Africa
10. SWOT ANALYSIS
11. PORTER’S FIVE FORCES
12. MARKET VALUE CHAIN ANALYSIS
13. COMPETITIVE LANDSCAPE
13.1. Competitive Scenario
13.2. Company Profiles
13.2.1. Accenture
13.2.2. Amdocs
13.2.3. Infosys Limited (Infosys BPM)
13.2.4. HCL Technologies Limited
13.2.5. CBRE Group Inc.
13.2.6. NCR Corporation
13.2.7. Wipro Limited
13.2.8. Capgemini
13.2.9. TTEC Holdings, Inc.
13.2.10. Sodexo
1.1 Objective
1.2 Target Audience & Key Offerings
1.3 Report’s Scope
1.4 Research Methodology
1.4.1 Phase I
1.4.2 Phase II
1.4.3 Phase III
1.5 Assumptions
2. KEY INSIGHTS
3. GLOBAL BPO SERVICES MARKET
3.1. Introduction
3.2. Market Drivers
3.3. Market Challenges
4. GLOBAL BPO SERVICES MARKET ANALYSIS
4.1. Market Portraiture
4.2. Market Size
4.3. Market Forecast
4.4. Impact of COVID-19
5. GLOBAL BPO SERVICES MARKET BY SERVICE TYPE
5.1. Introduction
5.2. Finance & Accounting
5.3. Human Resource
5.4. KPO
5.5. Procurement & Supply Chain
5.6. Customer Services
5.7. Others
6. GLOBAL BPO SERVICES MARKET BY DEPLOYMENT
6.1 Introduction
6.2 Cloud
6.3 On-Premises
7. GLOBAL BPO SERVICES MARKET BY ORGANIZATION SIZE
7.1 Introduction
7.2 Small and Medium Enterprise
7.3 Large Enterprise
8. GLOBAL BPO SERVICES MARKET BY END-USE INDUSTRY
8.1 Introduction
8.2 BFSI
8.3 Healthcare
8.4 Manufacturing
8.5 IT & Telecommunication
8.6 Retail
8.7 Others
9. GLOBAL BPO SERVICES MARKET BY REGION
9.1 Introduction
9.2 Europe
9.2.1 Germany
9.2.2 United Kingdom
9.2.3 France
9.2.4 Italy
9.2.5 Spain
9.2.6 Russia
9.2.7 Netherlands
9.2.8 Rest of the Europe
9.3 North America
9.3.1 United States
9.3.2 Canada
9.4 Asia Pacific
9.4.1 China
9.4.2 Japan
9.4.3 India
9.4.4 South Korea
9.4.5 Australia
9.4.6 Indonesia
9.4.7 Rest of the Asia Pacific
9.5 Latin America
9.5.1 Mexico
9.5.2 Brazil
9.5.3 Argentina
9.5.4 Rest of Latin America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 Turkey
9.6.3 Iran
9.6.4 United Arab Emirates
9.6.5 Rest of Middle East & Africa
10. SWOT ANALYSIS
11. PORTER’S FIVE FORCES
12. MARKET VALUE CHAIN ANALYSIS
13. COMPETITIVE LANDSCAPE
13.1. Competitive Scenario
13.2. Company Profiles
13.2.1. Accenture
13.2.2. Amdocs
13.2.3. Infosys Limited (Infosys BPM)
13.2.4. HCL Technologies Limited
13.2.5. CBRE Group Inc.
13.2.6. NCR Corporation
13.2.7. Wipro Limited
13.2.8. Capgemini
13.2.9. TTEC Holdings, Inc.
13.2.10. Sodexo
LIST OF TABLES
Table 1: Global BPO Services Market Portraiture
Table 2: Global BPO Services Market by Service Type (in US$ Million), 2022 & 2030
Table 3: Global BPO Services Market by Deployment (in US$ Million), 2022 & 2030
Table 4: Global BPO Services Market by Organization Size (in US$ Million), 2022 & 2030
Table 5: Global BPO Services Market by End-Use Industry (in US$ Million), 2022 & 2030
Table 6: Global BPO Services Market by Region (in US$ Million), 2022 & 2030
Table 7: Europe BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 8: North America BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 9: Asia Pacific BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 10: Latin America BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 11: Middle East & Africa BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 12: List of Key Players
Table 1: Global BPO Services Market Portraiture
Table 2: Global BPO Services Market by Service Type (in US$ Million), 2022 & 2030
Table 3: Global BPO Services Market by Deployment (in US$ Million), 2022 & 2030
Table 4: Global BPO Services Market by Organization Size (in US$ Million), 2022 & 2030
Table 5: Global BPO Services Market by End-Use Industry (in US$ Million), 2022 & 2030
Table 6: Global BPO Services Market by Region (in US$ Million), 2022 & 2030
Table 7: Europe BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 8: North America BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 9: Asia Pacific BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 10: Latin America BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 11: Middle East & Africa BPO Services Market by Country (in US$ Million), 2022 & 2030
Table 12: List of Key Players
LIST OF FIGURES
Figure 1: Global BPO Services Market (in US$ Million), 2018-2022
Figure 2: Global BPO Services Market by Service Type, 2022
Figure 3: Global BPO Services Market by Deployment, 2022
Figure 4: Global BPO Services Market by Organization Size, 2022
Figure 5: Global BPO Services Market by End-Use Industry, 2022
Figure 6: Global BPO Services Market by Region, 2022
Figure 7: Global BPO Services Market (in US$ Million), 2023-2030
Figure 8: Global BPO Services Market by Service Type (in %), 2022 & 2030
Figure 9: Global Finance & Accounting BPO Services Market (in US$ Million), 2018-2022
Figure 10: Global Finance & Accounting BPO Services Market (in US$ Million), 2023-2030
Figure 11: Global Human Resource BPO Services Market (in US$ Million), 2018-2022
Figure 12: Global Human Resource BPO Services Market (in US$ Million), 2023-2030
Figure 13: Global KPO BPO Services Market (in US$ Million), 2018-2022
Figure 14: Global KPO BPO Services Market (in US$ Million), 2023-2030
Figure 15: Global Procurement & Supply Chain BPO Services Market (in US$ Million), 2018-2022
Figure 16: Global Procurement & Supply Chain BPO Services Market (in US$ Million), 2023-2030
Figure 17: Global Customer Services BPO Services Market (in US$ Million), 2018-2022
Figure 18: Global Customer Services BPO Services Market (in US$ Million), 2023-2030
Figure 19: Global Other Service Types BPO Services Market (in US$ Million), 2018-2022
Figure 20: Global Other Service Types BPO Services Market (in US$ Million), 2023-2030
Figure 21: Global BPO Services Market by Deployment (in %), 2022 & 2030
Figure 22: Global Cloud BPO Services Market (in US$ Million), 2018-2022
Figure 23: Global Cloud BPO Services Market (in US$ Million), 2023-2030
Figure 24: Global On-Premises BPO Services Market (in US$ Million), 2018-2022
Figure 25: Global On-Premises BPO Services Market (in US$ Million), 2023-2030
Figure 26: Global BPO Services Market by Organization Size (in %), 2022 & 2030
Figure 27: Global Small and Medium Enterprise BPO Services Market (in US$ Million), 2018-2022
Figure 28: Global Small and Medium Enterprise BPO Services Market (in US$ Million), 2023-2030
Figure 29: Global Large Enterprise BPO Services Market (in US$ Million), 2018-2022
Figure 30: Global Large Enterprise BPO Services Market (in US$ Million), 2023-2030
Figure 31: Global BPO Services Market by End-Use Industry (in %), 2022 & 2030
Figure 32: Global BFSI BPO Services Market (in US$ Million), 2018-2022
Figure 33: Global BFSI BPO Services Market (in US$ Million), 2023-2030
Figure 34: Global Healthcare BPO Services Market (in US$ Million), 2018-2022
Figure 35: Global Healthcare BPO Services Market (in US$ Million), 2023-2030
Figure 36: Global Manufacturing BPO Services Market (in US$ Million), 2018-2022
Figure 37: Global Manufacturing BPO Services Market (in US$ Million), 2023-2030
Figure 38: Global IT & Telecommunication BPO Services Market (in US$ Million), 2018-2022
Figure 39: Global IT & Telecommunication BPO Services Market (in US$ Million), 2023-2030
Figure 40: Global Retail BPO Services Market (in US$ Million), 2018-2022
Figure 41: Global Retail BPO Services Market (in US$ Million), 2023-2030
Figure 42: Global Other End-Use Industries BPO Services Market (in US$ Million), 2018-2022
Figure 43: Global Other End-Use Industries BPO Services Market (in US$ Million), 2023-2030
Figure 44: Global BPO Services Market by Region (in %), 2022 & 2030
Figure 45: Europe BPO Services Market (in US$ Million), 2018-2022
Figure 46: Europe BPO Services Market (in US$ Million), 2023-2030
Figure 47: Europe BPO Services Market by Country (in %), 2022 & 2030
Figure 48: Germany BPO Services Market (in US$ Million), 2018-2030
Figure 49: United Kingdom BPO Services Market (in US$ Million), 2018-2030
Figure 50: France BPO Services Market (in US$ Million), 2018-2030
Figure 51: Italy BPO Services Market (in US$ Million), 2018-2030
Figure 52: Spain BPO Services Market (in US$ Million), 2018-2030
Figure 53: Russia BPO Services Market (in US$ Million), 2018-2030
Figure 54: Netherlands BPO Services Market (in US$ Million), 2018-2030
Figure 55: North America BPO Services Market (in US$ Million), 2018-2022
Figure 56: North America BPO Services Market (in US$ Million), 2023-2030
Figure 57: North America BPO Services Market by Country (in %), 2022 & 2030
Figure 58: United States BPO Services Market (in US$ Million), 2018-2030
Figure 59: Canada BPO Services Market (in US$ Million), 2018-2030
Figure 60: Asia Pacific BPO Services Market (in US$ Million), 2018-2022
Figure 61: Asia Pacific BPO Services Market (in US$ Million), 2023-2030
Figure 62: Asia Pacific BPO Services Market by Country (in %), 2022 & 2030
Figure 63: China BPO Services Market (in US$ Million), 2018-2030
Figure 64: Japan BPO Services Market (in US$ Million), 2018-2030
Figure 65: India BPO Services Market (in US$ Million), 2018-2030
Figure 66: South Korea BPO Services Market (in US$ Million), 2018-2030
Figure 67: Australia BPO Services Market (in US$ Million), 2018-2030
Figure 68: Indonesia BPO Services Market (in US$ Million), 2018-2030
Figure 69: Latin America BPO Services Market (in US$ Million), 2018-2022
Figure 70: Latin America BPO Services Market (in US$ Million), 2023-2030
Figure 71: Latin America BPO Services Market by Country (in %), 2022 & 2030
Figure 72: Mexico BPO Services Market (in US$ Million), 2018-2030
Figure 73: Brazil BPO Services Market (in US$ Million), 2018-2030
Figure 74: Argentina BPO Services Market (in US$ Million), 2018-2030
Figure 75: Middle East & Africa BPO Services Market (in US$ Million), 2018-2022
Figure 76: Middle East & Africa BPO Services Market (in US$ Million), 2023-2030
Figure 77: Middle East & Africa BPO Services Market by Country (in %), 2022 & 2030
Figure 78: Saudi Arabia BPO Services Market (in US$ Million), 2018-2030
Figure 79: Turkey BPO Services Market (in US$ Million), 2018-2030
Figure 80: Iran BPO Services Market (in US$ Million), 2018-2030
Figure 81: UAE BPO Services Market (in US$ Million), 2018-2030
Figure 82: Market Value Chain
Figure 1: Global BPO Services Market (in US$ Million), 2018-2022
Figure 2: Global BPO Services Market by Service Type, 2022
Figure 3: Global BPO Services Market by Deployment, 2022
Figure 4: Global BPO Services Market by Organization Size, 2022
Figure 5: Global BPO Services Market by End-Use Industry, 2022
Figure 6: Global BPO Services Market by Region, 2022
Figure 7: Global BPO Services Market (in US$ Million), 2023-2030
Figure 8: Global BPO Services Market by Service Type (in %), 2022 & 2030
Figure 9: Global Finance & Accounting BPO Services Market (in US$ Million), 2018-2022
Figure 10: Global Finance & Accounting BPO Services Market (in US$ Million), 2023-2030
Figure 11: Global Human Resource BPO Services Market (in US$ Million), 2018-2022
Figure 12: Global Human Resource BPO Services Market (in US$ Million), 2023-2030
Figure 13: Global KPO BPO Services Market (in US$ Million), 2018-2022
Figure 14: Global KPO BPO Services Market (in US$ Million), 2023-2030
Figure 15: Global Procurement & Supply Chain BPO Services Market (in US$ Million), 2018-2022
Figure 16: Global Procurement & Supply Chain BPO Services Market (in US$ Million), 2023-2030
Figure 17: Global Customer Services BPO Services Market (in US$ Million), 2018-2022
Figure 18: Global Customer Services BPO Services Market (in US$ Million), 2023-2030
Figure 19: Global Other Service Types BPO Services Market (in US$ Million), 2018-2022
Figure 20: Global Other Service Types BPO Services Market (in US$ Million), 2023-2030
Figure 21: Global BPO Services Market by Deployment (in %), 2022 & 2030
Figure 22: Global Cloud BPO Services Market (in US$ Million), 2018-2022
Figure 23: Global Cloud BPO Services Market (in US$ Million), 2023-2030
Figure 24: Global On-Premises BPO Services Market (in US$ Million), 2018-2022
Figure 25: Global On-Premises BPO Services Market (in US$ Million), 2023-2030
Figure 26: Global BPO Services Market by Organization Size (in %), 2022 & 2030
Figure 27: Global Small and Medium Enterprise BPO Services Market (in US$ Million), 2018-2022
Figure 28: Global Small and Medium Enterprise BPO Services Market (in US$ Million), 2023-2030
Figure 29: Global Large Enterprise BPO Services Market (in US$ Million), 2018-2022
Figure 30: Global Large Enterprise BPO Services Market (in US$ Million), 2023-2030
Figure 31: Global BPO Services Market by End-Use Industry (in %), 2022 & 2030
Figure 32: Global BFSI BPO Services Market (in US$ Million), 2018-2022
Figure 33: Global BFSI BPO Services Market (in US$ Million), 2023-2030
Figure 34: Global Healthcare BPO Services Market (in US$ Million), 2018-2022
Figure 35: Global Healthcare BPO Services Market (in US$ Million), 2023-2030
Figure 36: Global Manufacturing BPO Services Market (in US$ Million), 2018-2022
Figure 37: Global Manufacturing BPO Services Market (in US$ Million), 2023-2030
Figure 38: Global IT & Telecommunication BPO Services Market (in US$ Million), 2018-2022
Figure 39: Global IT & Telecommunication BPO Services Market (in US$ Million), 2023-2030
Figure 40: Global Retail BPO Services Market (in US$ Million), 2018-2022
Figure 41: Global Retail BPO Services Market (in US$ Million), 2023-2030
Figure 42: Global Other End-Use Industries BPO Services Market (in US$ Million), 2018-2022
Figure 43: Global Other End-Use Industries BPO Services Market (in US$ Million), 2023-2030
Figure 44: Global BPO Services Market by Region (in %), 2022 & 2030
Figure 45: Europe BPO Services Market (in US$ Million), 2018-2022
Figure 46: Europe BPO Services Market (in US$ Million), 2023-2030
Figure 47: Europe BPO Services Market by Country (in %), 2022 & 2030
Figure 48: Germany BPO Services Market (in US$ Million), 2018-2030
Figure 49: United Kingdom BPO Services Market (in US$ Million), 2018-2030
Figure 50: France BPO Services Market (in US$ Million), 2018-2030
Figure 51: Italy BPO Services Market (in US$ Million), 2018-2030
Figure 52: Spain BPO Services Market (in US$ Million), 2018-2030
Figure 53: Russia BPO Services Market (in US$ Million), 2018-2030
Figure 54: Netherlands BPO Services Market (in US$ Million), 2018-2030
Figure 55: North America BPO Services Market (in US$ Million), 2018-2022
Figure 56: North America BPO Services Market (in US$ Million), 2023-2030
Figure 57: North America BPO Services Market by Country (in %), 2022 & 2030
Figure 58: United States BPO Services Market (in US$ Million), 2018-2030
Figure 59: Canada BPO Services Market (in US$ Million), 2018-2030
Figure 60: Asia Pacific BPO Services Market (in US$ Million), 2018-2022
Figure 61: Asia Pacific BPO Services Market (in US$ Million), 2023-2030
Figure 62: Asia Pacific BPO Services Market by Country (in %), 2022 & 2030
Figure 63: China BPO Services Market (in US$ Million), 2018-2030
Figure 64: Japan BPO Services Market (in US$ Million), 2018-2030
Figure 65: India BPO Services Market (in US$ Million), 2018-2030
Figure 66: South Korea BPO Services Market (in US$ Million), 2018-2030
Figure 67: Australia BPO Services Market (in US$ Million), 2018-2030
Figure 68: Indonesia BPO Services Market (in US$ Million), 2018-2030
Figure 69: Latin America BPO Services Market (in US$ Million), 2018-2022
Figure 70: Latin America BPO Services Market (in US$ Million), 2023-2030
Figure 71: Latin America BPO Services Market by Country (in %), 2022 & 2030
Figure 72: Mexico BPO Services Market (in US$ Million), 2018-2030
Figure 73: Brazil BPO Services Market (in US$ Million), 2018-2030
Figure 74: Argentina BPO Services Market (in US$ Million), 2018-2030
Figure 75: Middle East & Africa BPO Services Market (in US$ Million), 2018-2022
Figure 76: Middle East & Africa BPO Services Market (in US$ Million), 2023-2030
Figure 77: Middle East & Africa BPO Services Market by Country (in %), 2022 & 2030
Figure 78: Saudi Arabia BPO Services Market (in US$ Million), 2018-2030
Figure 79: Turkey BPO Services Market (in US$ Million), 2018-2030
Figure 80: Iran BPO Services Market (in US$ Million), 2018-2030
Figure 81: UAE BPO Services Market (in US$ Million), 2018-2030
Figure 82: Market Value Chain
