Asia Pacific Contact Center Software Market Analysis (2018-2024)
The Asia Pacific Contact Center Software Market would witness market growth of 16.1% CAGR during the forecast period (2018 – 2024). Major industry verticals such as banking, financial services, and insurance (BFSI), consumer goods and retail, healthcare, IT and telecom, and travel and hospitality, have been implementing contact center software and services. The retail and consumer goods industry vertical would witness highest growth rate during the forecast period. Growing demand for the technology from the IT and telecom, BFSI, consumer goods and retail, and healthcare sectors would contribute to the industry growth. Contact centers and unified collaboration software offer flexibility to customers, and as a result, enhancing customer satisfaction, resulting into brand loyalty.
Based on the component type, the Contact Center Software market is segmented into Solution and Services. The solution market is further segmented into Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security and Others. The Services market is segmented into Professional and Managed Services. Based on the Organization Size, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market is segmented into Hosted and On-Premise. The verticals covered under the report include BFSI, Government & Public Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group
Based on the component type, the Contact Center Software market is segmented into Solution and Services. The solution market is further segmented into Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security and Others. The Services market is segmented into Professional and Managed Services. Based on the Organization Size, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market is segmented into Hosted and On-Premise. The verticals covered under the report include BFSI, Government & Public Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group
CHAPTER 1. MARKET SCOPE & METHODOLOGY
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Software Market, by Component Type
1.4.2 Europe Contact Center Software Market, by Organization Size
1.4.3 Europe Contact Center Software Market, by Deployment Mode
1.4.4 Europe Contact Center Software Market, by Vertical
1.4.5 Europe Contact Center Software Market, by Country
1.5 Methodology for the research
CHAPTER 2. MARKET OVERVIEW
2.1 Introduction
2.1.1 Overview
2.1.1 Market Composition and Scenario
2.1.2 Players outlook in the Industry
2.2 Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
CHAPTER 3. EUROPE CONTACT CENTER SOFTWARE MARKET
3.1 Europe Contact Center Software Market by Type
3.1.1 Overview and Market Scenario
3.1.2 Europe Contact Center Software Solution Market by Country
3.1.3 Europe Contact Center Software Market by Solution Type
3.1.3.1 Market Overview and Scenario
3.1.3.2 Europe Computer Telephony Integration & IVRS Solution Market by Country
3.1.3.3 Europe Automatic Call Distribution & Dialers Market by Country
3.1.3.4 Europe Reporting & Analytics Market by Country
3.1.3.5 Europe Workforce Optimization Market by Country
3.1.3.6 Europe Security Market by Country
3.1.3.7 Europe Other Solution Market by Country
3.1.4 Europe Contact Center Software Services Market by Country
3.1.5 Europe Contact Center Software Market by Service Type
3.1.5.1 Europe Contact Center Software Professional Services Market by Country
3.1.5.2 Europe Contact Center Software Managed Services Market by Country
CHAPTER 4. EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE
4.1.1 Overview and Market Scenario
4.1.2 Europe Small & Medium Enterprises Contact Center Software Market by Country
4.1.3 Europe Large Enterprises Contact Center Software Market by Country
CHAPTER 5. EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE
5.1.1 Overview and Market Scenario
5.1.2 Europe Hosted Deployment Contact Center Software Market by Country
5.1.3 Europe On Premise Deployment Contact Center Software Market by Country
CHAPTER 6. EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL
6.1.1 Overview and Market Scenario
6.1.2 Europe Contact Center Software in BFSI Market by Country
6.1.3 Europe Contact Center Software in Government & Public Sector Market by Country
6.1.4 Europe Contact Center Software in Healthcare Market by Country
6.1.5 Europe Contact Center Software in Manufacturing Market by Country
6.1.6 Europe Contact Center Software in Retail & Consumer Goods Market by Country
6.1.7 Europe Contact Center Software in Telecom & IT Market by Country
6.1.8 Europe Contact Center Software in Media & Entertainment Market by Country
6.1.9 Europe Contact Center Software in Others Market by Country
CHAPTER 7. EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY
7.1 Overview and Market Scenario
7.2 Germany Contact Center Software Market
7.2.1 Germany Contact Center Software Market by Type
7.2.1.1 Germany Contact Center Software Market by Solution Type
7.2.1.2 Germany Contact Center Software Market by Services Type
7.2.2 Germany Contact Center Software Market by Organization Size
7.2.3 Germany Contact Center Software Market by Deployment Type
7.2.4 Germany Contact Center Software Market by Vertical
7.3 UK Contact Center Software Market
7.3.1 UK Contact Center Software Market by Type
7.3.1.1 UK Contact Center Software Market by Solution Type
7.3.1.2 UK Contact Center Software Market by Services Type
7.3.2 UK Contact Center Software Market by Organization Size
7.3.3 UK Contact Center Software Market by Deployment Type
7.3.4 UK Contact Center Software Market by Vertical
7.4 France Contact Center Software Market
7.4.1 France Contact Center Software Market by Type
7.4.1.1 France Contact Center Software Market by Solution Type
7.4.1.2 France Contact Center Software Market by Services Type
7.4.2 France Contact Center Software Market by Organization Size
7.4.3 France Contact Center Software Market by Deployment Type
7.4.4 France Contact Center Software Market by Vertical
7.5 Russia Contact Center Software Market
7.5.1 Russia Contact Center Software Market by Type
7.5.1.1 Russia Contact Center Software Market by Solution Type
7.5.1.2 Russia Contact Center Software Market by Services Type
7.5.2 Russia Contact Center Software Market by Organization Size
7.5.3 Russia Contact Center Software Market by Deployment Type
7.5.4 Russia Contact Center Software Market by Vertical
7.6 Spain Contact Center Software Market
7.6.1 Spain Contact Center Software Market by Type
7.6.1.1 Spain Contact Center Software Market by Solution Type
7.6.1.2 Spain Contact Center Software Market by Services Type
7.6.2 Spain Contact Center Software Market by Organization Size
7.6.3 Spain Contact Center Software Market by Deployment Type
7.6.4 Spain Contact Center Software Market by Vertical
7.7 Italy Contact Center Software Market
7.7.1 Italy Contact Center Software Market by Type
7.7.1.1 Italy Contact Center Software Market by Solution Type
7.7.1.2 Italy Contact Center Software Market by Services Type
7.7.2 Italy Contact Center Software Market by Organization Size
7.7.3 Italy Contact Center Software Market by Deployment Type
7.7.4 Italy Contact Center Software Market by Vertical
7.8 Rest of Europe Contact Center Software Market
7.8.1 Rest of Europe Contact Center Software Market by Type
7.8.1.1 Rest of Europe Contact Center Software Market by Solution Type
7.8.1.2 Rest of Europe Contact Center Software Market by Services Type
7.8.2 Rest of Europe Contact Center Software Market by Organization Size
7.8.3 Rest of Europe Contact Center Software Market by Deployment Type
7.8.4 Rest of Europe Contact Center Software Market by Vertical
CHAPTER 8. COMPETITIVE STUDY
8.1 KBV Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions
CHAPTER 9. COMPANY PROFILES
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Mergers & Acquisitions
9.1.5.2 Partnerships, Collaborations, and Agreements
9.1.5.3 Product Launch
9.2 IBM Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.3 Oracle Corporation
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.4 NICE Ltd.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.5 8x8, Inc.
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Aspect Software Parent, Inc.
9.6.1 Company Overview
9.6.2 Strategies at a Glance
9.6.2.1 Partnerships, Collaborations, and Agreements
9.6.2.2 Product Launch
9.7 3Clogic
9.7.1 Company Overview
9.7.2 Strategies at a Glance
9.7.2.1 Partnerships, Collaborations, and Agreements
9.7.2.2 Product Launch
9.8 Avaya
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.9 Verizon Communications, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 BT Group
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expense
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Software Market, by Component Type
1.4.2 Europe Contact Center Software Market, by Organization Size
1.4.3 Europe Contact Center Software Market, by Deployment Mode
1.4.4 Europe Contact Center Software Market, by Vertical
1.4.5 Europe Contact Center Software Market, by Country
1.5 Methodology for the research
CHAPTER 2. MARKET OVERVIEW
2.1 Introduction
2.1.1 Overview
2.1.1 Market Composition and Scenario
2.1.2 Players outlook in the Industry
2.2 Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
CHAPTER 3. EUROPE CONTACT CENTER SOFTWARE MARKET
3.1 Europe Contact Center Software Market by Type
3.1.1 Overview and Market Scenario
3.1.2 Europe Contact Center Software Solution Market by Country
3.1.3 Europe Contact Center Software Market by Solution Type
3.1.3.1 Market Overview and Scenario
3.1.3.2 Europe Computer Telephony Integration & IVRS Solution Market by Country
3.1.3.3 Europe Automatic Call Distribution & Dialers Market by Country
3.1.3.4 Europe Reporting & Analytics Market by Country
3.1.3.5 Europe Workforce Optimization Market by Country
3.1.3.6 Europe Security Market by Country
3.1.3.7 Europe Other Solution Market by Country
3.1.4 Europe Contact Center Software Services Market by Country
3.1.5 Europe Contact Center Software Market by Service Type
3.1.5.1 Europe Contact Center Software Professional Services Market by Country
3.1.5.2 Europe Contact Center Software Managed Services Market by Country
CHAPTER 4. EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE
4.1.1 Overview and Market Scenario
4.1.2 Europe Small & Medium Enterprises Contact Center Software Market by Country
4.1.3 Europe Large Enterprises Contact Center Software Market by Country
CHAPTER 5. EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE
5.1.1 Overview and Market Scenario
5.1.2 Europe Hosted Deployment Contact Center Software Market by Country
5.1.3 Europe On Premise Deployment Contact Center Software Market by Country
CHAPTER 6. EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL
6.1.1 Overview and Market Scenario
6.1.2 Europe Contact Center Software in BFSI Market by Country
6.1.3 Europe Contact Center Software in Government & Public Sector Market by Country
6.1.4 Europe Contact Center Software in Healthcare Market by Country
6.1.5 Europe Contact Center Software in Manufacturing Market by Country
6.1.6 Europe Contact Center Software in Retail & Consumer Goods Market by Country
6.1.7 Europe Contact Center Software in Telecom & IT Market by Country
6.1.8 Europe Contact Center Software in Media & Entertainment Market by Country
6.1.9 Europe Contact Center Software in Others Market by Country
CHAPTER 7. EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY
7.1 Overview and Market Scenario
7.2 Germany Contact Center Software Market
7.2.1 Germany Contact Center Software Market by Type
7.2.1.1 Germany Contact Center Software Market by Solution Type
7.2.1.2 Germany Contact Center Software Market by Services Type
7.2.2 Germany Contact Center Software Market by Organization Size
7.2.3 Germany Contact Center Software Market by Deployment Type
7.2.4 Germany Contact Center Software Market by Vertical
7.3 UK Contact Center Software Market
7.3.1 UK Contact Center Software Market by Type
7.3.1.1 UK Contact Center Software Market by Solution Type
7.3.1.2 UK Contact Center Software Market by Services Type
7.3.2 UK Contact Center Software Market by Organization Size
7.3.3 UK Contact Center Software Market by Deployment Type
7.3.4 UK Contact Center Software Market by Vertical
7.4 France Contact Center Software Market
7.4.1 France Contact Center Software Market by Type
7.4.1.1 France Contact Center Software Market by Solution Type
7.4.1.2 France Contact Center Software Market by Services Type
7.4.2 France Contact Center Software Market by Organization Size
7.4.3 France Contact Center Software Market by Deployment Type
7.4.4 France Contact Center Software Market by Vertical
7.5 Russia Contact Center Software Market
7.5.1 Russia Contact Center Software Market by Type
7.5.1.1 Russia Contact Center Software Market by Solution Type
7.5.1.2 Russia Contact Center Software Market by Services Type
7.5.2 Russia Contact Center Software Market by Organization Size
7.5.3 Russia Contact Center Software Market by Deployment Type
7.5.4 Russia Contact Center Software Market by Vertical
7.6 Spain Contact Center Software Market
7.6.1 Spain Contact Center Software Market by Type
7.6.1.1 Spain Contact Center Software Market by Solution Type
7.6.1.2 Spain Contact Center Software Market by Services Type
7.6.2 Spain Contact Center Software Market by Organization Size
7.6.3 Spain Contact Center Software Market by Deployment Type
7.6.4 Spain Contact Center Software Market by Vertical
7.7 Italy Contact Center Software Market
7.7.1 Italy Contact Center Software Market by Type
7.7.1.1 Italy Contact Center Software Market by Solution Type
7.7.1.2 Italy Contact Center Software Market by Services Type
7.7.2 Italy Contact Center Software Market by Organization Size
7.7.3 Italy Contact Center Software Market by Deployment Type
7.7.4 Italy Contact Center Software Market by Vertical
7.8 Rest of Europe Contact Center Software Market
7.8.1 Rest of Europe Contact Center Software Market by Type
7.8.1.1 Rest of Europe Contact Center Software Market by Solution Type
7.8.1.2 Rest of Europe Contact Center Software Market by Services Type
7.8.2 Rest of Europe Contact Center Software Market by Organization Size
7.8.3 Rest of Europe Contact Center Software Market by Deployment Type
7.8.4 Rest of Europe Contact Center Software Market by Vertical
CHAPTER 8. COMPETITIVE STUDY
8.1 KBV Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions
CHAPTER 9. COMPANY PROFILES
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Mergers & Acquisitions
9.1.5.2 Partnerships, Collaborations, and Agreements
9.1.5.3 Product Launch
9.2 IBM Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.3 Oracle Corporation
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.4 NICE Ltd.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.5 8x8, Inc.
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Aspect Software Parent, Inc.
9.6.1 Company Overview
9.6.2 Strategies at a Glance
9.6.2.1 Partnerships, Collaborations, and Agreements
9.6.2.2 Product Launch
9.7 3Clogic
9.7.1 Company Overview
9.7.2 Strategies at a Glance
9.7.2.1 Partnerships, Collaborations, and Agreements
9.7.2.2 Product Launch
9.8 Avaya
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.9 Verizon Communications, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 BT Group
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expense
LIST OF TABLES
Table 1 EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 2 EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 3 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 4 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 5 EUROPE CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 6 EUROPE CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 7 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 8 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 9 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 10 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 11 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 12 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 13 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 14 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 15 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 16 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 17 EUROPE SECURITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 18 EUROPE SECURITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 19 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 20 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 21 EUROPE CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 22 EUROPE CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 23 EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
Table 24 EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
Table 25 EUROPE CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 26 EUROPE CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 27 EUROPE CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 28 EUROPE CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 29 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 30 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 31 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 32 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 33 EUROPE LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 34 EUROPE LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 35 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 36 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 37 EUROPE HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 38 EUROPE HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 39 EUROPE ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 40 EUROPE ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 41 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 42 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 43 EUROPE CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 44 EUROPE CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 45 EUROPE CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 46 EUROPE CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 47 EUROPE CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 48 EUROPE CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 49 EUROPE CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 50 EUROPE CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 51 EUROPE CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 52 EUROPE CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 53 EUROPE CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 54 EUROPE CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 55 EUROPE CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 56 EUROPE CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 57 EUROPE CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 58 EUROPE CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 59 EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 60 EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 61 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 62 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 63 GERMANY CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 64 GERMANY CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 65 GERMANY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 66 GERMANY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 67 GERMANY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 68 GERMANY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 69 GERMANY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 70 GERMANY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 71 GERMANY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 72 GERMANY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 73 GERMANY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 74 GERMANY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 75 GERMANY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 76 GERMANY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 77 UK CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 78 UK CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 79 UK CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 80 UK CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 81 UK CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 82 UK CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 83 UK CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 84 UK CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 85 UK CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 86 UK CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 87 UK CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 88 UK CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 89 UK CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 90 UK CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 91 FRANCE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 92 FRANCE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 93 FRANCE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 94 FRANCE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 95 FRANCE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 96 FRANCE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 97 FRANCE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 98 FRANCE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 99 FRANCE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 100 FRANCE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 101 FRANCE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 102 FRANCE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 103 FRANCE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 104 FRANCE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 105 RUSSIA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 106 RUSSIA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 107 RUSSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 108 RUSSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 109 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 110 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 111 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 112 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 113 RUSSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 114 RUSSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 115 RUSSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 116 RUSSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 117 RUSSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 118 RUSSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 119 SPAIN CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 120 SPAIN CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 121 SPAIN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 122 SPAIN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 123 SPAIN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 124 SPAIN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 125 SPAIN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 126 SPAIN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 127 SPAIN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 128 SPAIN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 129 SPAIN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 130 SPAIN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 131 SPAIN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 132 SPAIN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 133 ITALY CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 134 ITALY CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 135 ITALY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 136 ITALY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 137 ITALY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 138 ITALY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 139 ITALY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 140 ITALY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 141 ITALY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 142 ITALY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 143 ITALY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 144 ITALY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 145 ITALY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 146 ITALY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 147 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 148 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 149 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 150 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 151 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 152 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 153 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 154 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 155 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 156 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 157 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 158 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 159 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 160 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 161 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CLOUD-BASED CONTACT CENTER MARKET
Table 162 PRODUCT LAUNCHES – CLOUD-BASED CONTACT CENTER MARKET
Table 163 KEY INFORMATION – CISCO SYSTEMS, INC.
Table 164 KEY INFORMATION – IBM CORPORATION
Table 165 KEY INFORMATION – ORACLE CORPORATION
Table 166 KEY INFORMATION – NICE LTD.
Table 167 KEY INFORMATION – 8X8, INC.
Table 168 KEY INFORMATION – ASPECT SOFTWARE PARENT, INC.
Table 169 KEY INFORMATION – 3CLOGIC
Table 170 KEY INFORMATION – AVAYA
Table 171 KEY INFORMATION - VERIZON COMMUNICATIONS,INC.
Table 172 KEY INFORMATION - BT GROUP
Table 1 EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 2 EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 3 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 4 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 5 EUROPE CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 6 EUROPE CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 7 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 8 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 9 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 10 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 11 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 12 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 13 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 14 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 15 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 16 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 17 EUROPE SECURITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 18 EUROPE SECURITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 19 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 20 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 21 EUROPE CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 22 EUROPE CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 23 EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
Table 24 EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
Table 25 EUROPE CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 26 EUROPE CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 27 EUROPE CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 28 EUROPE CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 29 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 30 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 31 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 32 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 33 EUROPE LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 34 EUROPE LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 35 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 36 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 37 EUROPE HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 38 EUROPE HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 39 EUROPE ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 40 EUROPE ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 41 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 42 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 43 EUROPE CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 44 EUROPE CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 45 EUROPE CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 46 EUROPE CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 47 EUROPE CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 48 EUROPE CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 49 EUROPE CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 50 EUROPE CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 51 EUROPE CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 52 EUROPE CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 53 EUROPE CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 54 EUROPE CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 55 EUROPE CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 56 EUROPE CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 57 EUROPE CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 58 EUROPE CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 59 EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 60 EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 61 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
Table 62 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
Table 63 GERMANY CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 64 GERMANY CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 65 GERMANY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 66 GERMANY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 67 GERMANY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 68 GERMANY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 69 GERMANY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 70 GERMANY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 71 GERMANY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 72 GERMANY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 73 GERMANY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 74 GERMANY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 75 GERMANY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 76 GERMANY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 77 UK CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 78 UK CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 79 UK CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 80 UK CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 81 UK CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 82 UK CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 83 UK CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 84 UK CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 85 UK CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 86 UK CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 87 UK CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 88 UK CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 89 UK CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 90 UK CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 91 FRANCE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 92 FRANCE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 93 FRANCE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 94 FRANCE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 95 FRANCE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 96 FRANCE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 97 FRANCE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 98 FRANCE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 99 FRANCE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 100 FRANCE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 101 FRANCE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 102 FRANCE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 103 FRANCE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 104 FRANCE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 105 RUSSIA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 106 RUSSIA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 107 RUSSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 108 RUSSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 109 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 110 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 111 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 112 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 113 RUSSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 114 RUSSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 115 RUSSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 116 RUSSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 117 RUSSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 118 RUSSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 119 SPAIN CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 120 SPAIN CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 121 SPAIN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 122 SPAIN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 123 SPAIN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 124 SPAIN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 125 SPAIN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 126 SPAIN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 127 SPAIN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 128 SPAIN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 129 SPAIN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 130 SPAIN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 131 SPAIN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 132 SPAIN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 133 ITALY CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 134 ITALY CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 135 ITALY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 136 ITALY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 137 ITALY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 138 ITALY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 139 ITALY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 140 ITALY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 141 ITALY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 142 ITALY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 143 ITALY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 144 ITALY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 145 ITALY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 146 ITALY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 147 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
Table 148 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
Table 149 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
Table 150 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
Table 151 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
Table 152 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
Table 153 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
Table 154 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
Table 155 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
Table 156 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
Table 157 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
Table 158 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
Table 159 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
Table 160 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
Table 161 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CLOUD-BASED CONTACT CENTER MARKET
Table 162 PRODUCT LAUNCHES – CLOUD-BASED CONTACT CENTER MARKET
Table 163 KEY INFORMATION – CISCO SYSTEMS, INC.
Table 164 KEY INFORMATION – IBM CORPORATION
Table 165 KEY INFORMATION – ORACLE CORPORATION
Table 166 KEY INFORMATION – NICE LTD.
Table 167 KEY INFORMATION – 8X8, INC.
Table 168 KEY INFORMATION – ASPECT SOFTWARE PARENT, INC.
Table 169 KEY INFORMATION – 3CLOGIC
Table 170 KEY INFORMATION – AVAYA
Table 171 KEY INFORMATION - VERIZON COMMUNICATIONS,INC.
Table 172 KEY INFORMATION - BT GROUP
LIST OF FIGURES
Fig 1 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2024
Fig 2 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 – 2024
Fig 3 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2024
Fig 4 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 – 2024
Fig 5 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2024
Fig 6 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2024
Fig 7 KBV CARDINAL MATRIX
Fig 1 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2024
Fig 2 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 – 2024
Fig 3 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2024
Fig 4 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 – 2024
Fig 5 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2024
Fig 6 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2024
Fig 7 KBV CARDINAL MATRIX
